Hastings, TN34
4.6/5, 467 reviews
94% recommended
94% lettings valuation accuracy
87% lettings fee satisfaction
Hastings is where Oakfield was established over 16 years ago, now located in the town centre. Oakfield are well established as Letting Agents, Block Management Agents and Estate Agents in Hastings. Hastings brings the visitors in their thousands for a number of well-known annual events such as the half marathon, Beer ... show more Hastings is where Oakfield was established over 16 years ago, now located in the town centre. Oakfield are well established as Letting Agents, Block Management Agents and Estate Agents in Hastings. Hastings brings the visitors in their thousands for a number of well-known annual events such as the half marathon, Beer and Music Festival, Mayday Jack in the Green Festival, carnival and Pirate day. With so much going on in Hastings as well as its beaches, shopping and historic Old Town, we can see why more and more people are moving to the seaside town.
Oakfield | Letting Agent  Estate Agent Block Management

Opening Hours
Address

Oakfield
Haig House, Station Road
Hastings
East Sussex
TN34 1NH
01424 446644

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 94% 87% £300 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
92 4 247 17 42 0 32 0 28 5
Areas covered
  • TN34
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA ARMA TPOS Sales TPOS Lettings TPOS DPS TDS SAGEagent
Latest Properties
Images & Videos

“The service that Hollie provided went above and beyond. Im ......”

Share on :
Mar 30,2015
Minithumbup
By: 'Malika'
Mar 30,2015
0 people found
this helpful
The service that Hollie provided went above and beyond. Im based in London but currently out of the country with peace of mind knowing that Hollie had everything in order. Her reports, liasings,up dates, rental adjustments,viewings,feedback were great. On the same page ...
read full review
Was this helpful? Yes
By: Oakfield
Mar 30, 2015
View all comments (1)
Dear Malika, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“I found Emily Gillam to be professional, polite and helpful ......”

Share on :
Mar 26,2015
Minithumbup
By: 'Annie Sanderson'
Mar 26,2015
0 people found
this helpful
I found Emily Gillam to be professional, polite and helpful in her approach. She was extremely prompt when it came to responding to any questions I had regarding the letting and management of the property and this enabled me to feel at ease throughout the ...
read full review
Was this helpful? Yes
By: Oakfield
Mar 30, 2015
View all comments (1)
Dear Annie Sanderson, Thank you for leaving feedback of your dealings with Emily in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Initially I contemplated using Oakfield purely because of how close ......”

Share on :
Mar 25,2015
Minithumbup
By: 'Rob Lofting'
Mar 25,2015
0 people found
this helpful
Initially I contemplated using Oakfield purely because of how close they were to where I work. But from the moment I walked in they were excellent. The initial greeting was immediate and then I was directed towards Adam and he took over the whole process. ...
read full review
Was this helpful? Yes
By: Oakfield
Mar 25, 2015
View all comments (1)
Dear Rob Lofting, Thank you for leaving feedback of your dealings with Adam in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“We registered with Oakfield for rentals, have been delt with ......”

Share on :
Mar 24,2015
Minithumbup
By: 'Dawn.H'
Mar 24,2015
0 people found
this helpful
We registered with Oakfield for rentals, have been delt with by Zoe& Hollie, we met with Zoe for our viewings. We found her to be ; Polite, well presented, promt and polite. We hope to be renting through Oakfield very shortly and thank them for all ...
read full review
Was this helpful? Yes
By: Oakfield
Mar 25, 2015
View all comments (1)
Dear Dawn H, Thank you for leaving feedback of your dealings with Zoe in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“I rented a flat in the UK prior to leaving ......”

Share on :
Mar 18,2015
Minithumbup
Hannah
By: 'J Leahey'
Mar 18,2015
0 people found
this helpful
I rented a flat in the UK prior to leaving Canada. It had been many years since I had rented in England and I was unsure of the current protocol. Hannah Stanbridge helped me through all of the problems I experienced with the flat. She ...
read full review
Was this helpful? Yes
By: Oakfield
Mar 20, 2015
View all comments (1)
Dear J Leahey, Thank you for leaving feedback of your dealings with Emily and Hannah in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“I have found Emily to be a very thorough and ......”

Share on :
Mar 11,2015
Minithumbup
By: 'Neil thomson'
Mar 11,2015
0 people found
this helpful
I have found Emily to be a very thorough and efficient property manager of 70 of our properties. She is in constant contact with me and keeps me up to date with any ongoing issues. She is polite but firm when nessesery. She has a very ...
read full review
Was this helpful? Yes
By: Oakfield
Mar 12, 2015
View all comments (1)
Dear Neil Thomson, Thank you for leaving feedback of your dealings with Emily in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Jamie was polite,obliging and as I viewed this property ......”

Share on :
Mar 10,2015
Minithumbup
By: 'jamie price'
Mar 10,2015
0 people found
this helpful
Jamie was polite,obliging and as I viewed this property a number of times he was extremely patient with me. He is an asset to Oakfields estate agents and promptly answered nd questions I had. Fantastic thank you Jamie....
read full review
Was this helpful? Yes
By: Oakfield
Mar 12, 2015
View all comments (1)
Thank you for leaving feedback of your dealings with Jamie in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“She came on time. We did not have to wait. ......”

Share on :
Mar 05,2015
Minithumbup
By: 'ms hodi'
Mar 05,2015
0 people found
this helpful
She came on time. We did not have to wait. She had the knowledge of the property. She understands our requirements....
read full review
Was this helpful? Yes
By: Oakfield
Mar 06, 2015
View all comments (1)
Dear Ms Hodi, Thank you for leaving feedback of your dealings with Zoe in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Extremely prompt in arranging the viewing and clear in the ......”

Share on :
Mar 02,2015
Minithumbup
By: 'Matt Lea'
Mar 02,2015
0 people found
this helpful
Extremely prompt in arranging the viewing and clear in the next steps I needed to take to secure it after viewing. One of her colleagues gave me a definite move-in date that it later turned out was provisional, but I had already booked removal service ...
read full review
Comment on agent fees
Nobody likes the fees, but after years of renting, I recognise that they come with the territory as agents obviously have to cover costs and make profit.
Was this helpful? Yes
By: Oakfield
Mar 02, 2015
View all comments (1)
Dear Matt Lea, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Hollie Stinson was professional, pleasant, and effective whilst helping me ......”

Share on :
Mar 01,2015
Minithumbup
By: 'Mr Toby Gomez.'
Mar 01,2015
0 people found
this helpful
Hollie Stinson was professional, pleasant, and effective whilst helping me locate a property to rent, and had all the relevant information at hand and made the process simple and stress free. Any questions I had regarding the property and the tenancy agreement were answered swiftly ...
read full review
Was this helpful? Yes
By: Oakfield
Mar 02, 2015
View all comments (1)
Dear Mr Toby Gomez, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Zoe,was very welcoming to me and my boss,she ......”

Share on :
Mar 01,2015
Minithumbup
By: 'walid'
Mar 01,2015
0 people found
this helpful
Zoe,was very welcoming to me and my boss,she made feel home before I got home, she was very polite....
read full review
Was this helpful? Yes
By: Oakfield
Mar 02, 2015
View all comments (1)
Dear Walid, Thank you for leaving feedback of your dealings with Zoe in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“I had the pleasure of meeting Zoe on her 2nd ......”

Share on :
Mar 01,2015
Minithumbup
By: 'Andy'
Mar 01,2015
0 people found
this helpful
I had the pleasure of meeting Zoe on her 2nd day on the job. Zoe came a cross as a confident and friendly person and will make a good Lettings Negotiator I wish her all the best for the future...
read full review
Comment on agent fees
Fees are a little high compared to some other agencies
Was this helpful? Yes
By: Oakfield
Mar 02, 2015
View all comments (1)
Dear Andy, Thank you for leaving feedback of your dealings with Zoe in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Hollie was very professional with helping me obtain the property. ......”

Share on :
Mar 01,2015
Minithumbup
By: 'Louise drewett'
Mar 01,2015
0 people found
this helpful
Hollie was very professional with helping me obtain the property. She gave me all the information I needed. Once I put the holding fee on the flat within 2 days my references and everything had come back and the property was available for me to have. ...
read full review
Comment on agent fees
The only issue I can see based on other agents in the area is that when my tenancy is due to end I have to pay another fee to have the tenancy go ahead.
Was this helpful? Yes
By: Oakfield
Mar 02, 2015
View all comments (1)
Dear Louise Drewett, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“I found Hollie to be polite and efficient in dealing ......”

Share on :
Mar 01,2015
Minithumbup
By: 'mr r porter'
Mar 01,2015
0 people found
this helpful
I found Hollie to be polite and efficient in dealing with the property i am now living in . Furthermore all documents were emailed in plenty of time,so no waiting around ....
read full review
Was this helpful? Yes
By: Oakfield
Mar 02, 2015
View all comments (1)
Dear Mr R Porter, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Hollie was very friendly and helpful in explaining all the ......”

Share on :
Mar 01,2015
Minithumbup
By: 'Poppy spence'
Mar 01,2015
0 people found
this helpful
Hollie was very friendly and helpful in explaining all the paperwork and fees to me as I'm a first time tenant. I was able to get the keys quickly. She did a great job...
read full review
Was this helpful? Yes
By: Oakfield
Mar 02, 2015
View all comments (1)
Dear poppy Spence, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Adam attended appointments on time, returned calls as promised and ......”

Share on :
Mar 01,2015
Minithumbup
By: 'Pete'
Mar 01,2015
0 people found
this helpful
Adam attended appointments on time, returned calls as promised and worked hard to secure our sale, liaising with both our prospective purchasers and our solicitors as issues arose. He was always polite whether in person, on the phone or in emails and I would be ...
read full review
Was this helpful? Yes
By: Oakfield
Mar 02, 2015
View all comments (1)
Dear Pete, Thank you for leaving feedback of your dealings with Adam in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“I would like to say a massive BIG THANKYOU to ......”

Share on :
Feb 27,2015
Minithumbup
By: 'K J FOX'
Feb 27,2015
0 people found
this helpful
I would like to say a massive BIG THANKYOU to Jamie and adam for all their hard work in selling my house. After a couple of Timewasters, they managed to secure a sale on my property within weeks of being on the market, and for ...
read full review
Comment on agent fees
Excellent value
Was this helpful? Yes
By: Oakfield
Feb 28, 2015
View all comments (1)
Dear K J Fox, Thank you for leaving feedback of your dealings with Jamie in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“Adam Sellers is an extremely professional agent . He demonstrates confidence ......”

Share on :
Feb 27,2015
Minithumbup
By: 'Shaun Cullen'
Feb 27,2015
0 people found
this helpful
Adam Sellers is an extremely professional agent . He demonstrates confidence and has a friendly approach. When dealing with my late Grandmothers flat he was extremely compassionate and contacted my family regularly with updates and relevant information, by way of phone calls and emails, and was ...
read full review
Was this helpful? Yes
By: Oakfield
Feb 28, 2015
View all comments (1)
Dear Shaun Cullen, Thank you for leaving feedback of your dealings with Adam in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“Adam is prompt in returning my calls and easy to ......”

Share on :
Feb 27,2015
Minithumbup
By: 'Justin'
Feb 27,2015
0 people found
this helpful
Adam is prompt in returning my calls and easy to deal with. He's very efficient in dealing with tenants....
read full review
Was this helpful? Yes
By: Oakfield
Feb 28, 2015
View all comments (1)
Dear Justin, Thank you for leaving feedback of your dealings with Adam in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“There were things that needed doing before I moved in ......”

Share on :
Feb 26,2015
Minithumbup
By: 'Willow Glen'
Feb 26,2015
0 people found
this helpful
There were things that needed doing before I moved in but never was done, still have a non-working fan in the internal bathroom even after reporting it to the repair man when he came to fix the shower, toilet wont flush very well, but I ...
read full review
Was this helpful? Yes

“Very well spoken & well mannered. Helped me with all information ......”

Share on :
Jan 25,2015
Minithumbup
By: 'Jade Boswell'
Jan 25,2015
0 people found
this helpful
Very well spoken & well mannered. Helped me with all information needed & all emails have had the information needed. Managed to get the house & took less than a week to process references & checks,So the service was fast! Thank you....
read full review
Was this helpful? Yes
By: Oakfield
Feb 03, 2015
View all comments (1)
Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“I found the whole experience really good. I thought the ......”

Share on :
Jan 16,2015
Minithumbup
By: 'Hollie Stinson'
Jan 16,2015
0 people found
this helpful
I found the whole experience really good. I thought the communication was great and when the landlady had a wobble I was kept upto date. All the staff that I talked to were fantastic and i was kept in the loop. I want to thank ...
read full review
Was this helpful? Yes
By: Oakfield
Jan 23, 2015
View all comments (1)
Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“I have tried to sell this flat many times before. ......”

Share on :
Jan 08,2015
Minithumbup
By: 'June Baker'
Jan 08,2015
0 people found
this helpful
I have tried to sell this flat many times before. This time I tried Oakfield, as they also act as management agents for the block in which my property was. I cannot rate these highly enough, from start to finish they kept myself informed at ...
read full review
Comment on agent fees
good value for money
Was this helpful? Yes
By: Oakfield
Jan 09, 2015
View all comments (1)
Dear June Baker, Thank you for leaving feedback of your dealings with Adam and Jamie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“Sincerely everyone at Oakfield has all been a pleasure to ......”

Share on :
Jan 08,2015
Minithumbup
By: 'Emma Harris'
Jan 08,2015
0 people found
this helpful
Sincerely everyone at Oakfield has all been a pleasure to deal with, and I can't believe how quick and easy everything has been. I've never had any dealings with Oakfield before, but it is clearly a well-run Estate Agent. I have been kept up to ...
read full review
Comment on agent fees
The admin fees were slightly higher than we would have liked, but this didn't deter us at all and completely worth the service we received.
Was this helpful? Yes
By: Oakfield
Jan 09, 2015
View all comments (1)
Dear Emma Harris, Thank you for leaving feedback of your dealings with Alice and Francesca in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“The agency served as a finder for our property, a ......”

Share on :
Dec 22,2014
Minithumbup
By: 'Mark'
Dec 22,2014
0 people found
this helpful
The agency served as a finder for our property, a one bedroom flat in Hastings, and we employed them as they had successfully found a tenant for us in a property in Bexhill. After 2-3 weeks, they found a tenant and the process went smoothly. ...
read full review
Was this helpful? Yes
By: Oakfield
Jan 09, 2015
View all comments (1)
Thank you for leaving feedback of your dealings with our Hastings branch. We will ensure your comments are rightfully passed on. Regards Oakfield Customer Relations ...

“The company was very quick sorting out what was need ......”

Share on :
Dec 11,2014
Minithumbup
By: 'sammie jo ahmadi'
Dec 11,2014
0 people found
this helpful
The company was very quick sorting out what was need to move into the property and i was always updated via email about what was happening with the property and what was needed next....
read full review
Was this helpful? Yes
By: Oakfield
Dec 12, 2014
View all comments (1)
Dear Sammie Jo Ahmadi, Thank you for leaving feedback of your dealings with our Hastings branch. We will ensure your comments are rightfully passed on. Regards Oakfield Customer Relations ...

“I have received a excellent service, always there when I ......”

Share on :
Dec 10,2014
Minithumbup
By: 'MRS E SHEED'
Dec 10,2014
0 people found
this helpful
I have received a excellent service, always there when I needed them, and giving me advice and this made things a lot easy through a stressful time. I am very please that I chose oakfield, estate agents. mrs e sheed....
read full review
Was this helpful? Yes
By: Oakfield
Dec 12, 2014
View all comments (1)
Dear Mrs E Sheed, Thank you for leaving feedback of your dealings with Adam and Jamie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“Found tenant really quickly and efficiently. All information requested by ......”

Share on :
Nov 27,2014
Minithumbup
By: 'Nick Oakleigh'
Nov 27,2014
0 people found
this helpful
Found tenant really quickly and efficiently. All information requested by us was provided speedily. Tenant find only. Couldn't be happier with the service provided...
read full review
Was this helpful? Yes
By: Oakfield
Nov 27, 2014
View all comments (1)
Dear Nick Oakleigh, Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Oakfield were tireless in the search for a new tenant ......”

Share on :
Nov 27,2014
Minithumbup
By: 'Clive Carpenter'
Nov 27,2014
0 people found
this helpful
Oakfield were tireless in the search for a new tenant after the property became vacant. They kept me updated at all times on progress and obtained a good rent when a new tenant was found. They then speedily obtained references and effected all other necessary ...
read full review
Comment on agent fees
The fees are quite reasonable given the excellent service rendered.
Was this helpful? Yes
By: Oakfield
Nov 27, 2014
View all comments (1)
Dear Clive Carpenter, Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Hollie was a great help in aiding and assisting us ......”

Share on :
Nov 25,2014
Minithumbup
By: 'Luis Gurka'
Nov 25,2014
0 people found
this helpful
Hollie was a great help in aiding and assisting us in choosing our flat. She answered our questions thoroughly and covered most of the basics. She was very polite and very helpful. :)...
read full review
Was this helpful? Yes
By: Oakfield
Nov 27, 2014
View all comments (1)
Dear Luis Gurka, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...
Staff picture Emma
(3)
Staff picture Vic
(2)
Staff picture Glenn
(2)
Staff picture Ronnie
(2)
Staff picture Katie
(1)
Staff picture Danielle
(1)
Staff picture Georgia
Staff picture Glen
(0)
Staff picture Lauren
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ComplaintsOakfield has a formal complaints procedure, which is explained below;As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we willdo everything we can to put it right.We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person –the Ombudsman.We hope that our complaints procedure will resolve any complaint without the need for you to contact TheProperty Ombudsman. Please note that the Ombudsman will not investigate your complaint before you havecompleted our complaints procedure, and received a letter from us giving our final response.This document shows the steps in our complaints procedure. At every stage we promise to listen and doeverything we can to resolve your problem, and to make sure you're happy with the way we do it.Our Complaints Procedure1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to dealwith your problem sympathetically, fairly and quickly.2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask theManager to refer the complaint to our Financial Director, alternatively you can write to her at the followingaddress:Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NHWe request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of your complaint, and state when we will be able to reply in greater detail.You may also be asked for additional information if this is required to assist resolving the matter.A formal written outcome of this investigation will be sent to you within 15 working days.4. If your problem has still not been resolved by the Director, please write to her again. Your letter should statewhy you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint. The Financial Director will then give a final response by letter within 7 working days. This will beaccompaniedby The Property Ombudsman Consumer Guide.5. If you are still not satisfied with the steps taken by Oakfield, you can write to:The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).6. The Property Ombudsman will consider your complaint, taking in to account any points made by you andOakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to somethingthat happened more than 12 months before you complained in writing to the Member Agency, or you referredyour complaint to the Ombudsman more than six months after you received the Member Agency’s final offer ofsettlement or answer.7. The Ombudsman’s Office may try to settle the dispute by agreement between you and Oakfield. If this isunsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what hebelievesto be fair in all the circumstances.8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you rejectthe Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, youcan do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 9:13 AM 13/04/2017 by allAgents

As Seen On

Get in touch with

Oakfield

Branch - Hastings, TN34