Hastings, TN34
4.6/5, 456 reviews
95% recommended
93% sales valuation accuracy
95% sales fee satisfaction
93% lettings valuation accuracy
87% lettings fee satisfaction
Hastings is where Oakfield was established over 16 years ago, now located in the town centre. The Hastings branch is managed by Hannah Namvar, who along with her dedicated staff take great pride in the success Oakfield has had in Hastings. Oakfield are well established as Letting Agents, Block Management Agents ... show more Hastings is where Oakfield was established over 16 years ago, now located in the town centre. The Hastings branch is managed by Hannah Namvar, who along with her dedicated staff take great pride in the success Oakfield has had in Hastings. Oakfield are well established as Letting Agents, Block Management Agents and Estate Agents in Hastings. Hastings brings the visitors in their thousands for a number of well-known annual events such as the half marathon, Beer and Music Festival, Mayday Jack in the Green Festival, carnival and Pirate day. With so much going on in Hastings as well as its beaches, shopping and historic Old Town, we can see why more and more people are moving to the seaside town.
Oakfield | Letting Agent  Estate Agent Block Management

Opening Hours
Address

Oakfield
Haig House, Station Road
Hastings
East Sussex
TN34 1NH
01424 446644

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 95% £42,000 £915,000
Lettings 93% 87% £300 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
89 3 242 16 41 0 32 0 28 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA ARMA TPOS Sales TPOS Lettings TPOS DPS TDS SAGEagent
Latest Properties
Images & Videos

“I had the pleasure of meeting Zoe on her 2nd ......”

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Mar 01,2015
Minithumbup
By: 'Andy'
Mar 01,2015
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I had the pleasure of meeting Zoe on her 2nd day on the job. Zoe came a cross as a confident and friendly person and will make a good Lettings Negotiator I wish her all the best for the future...
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Comment on agent fees
Fees are a little high compared to some other agencies
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By: Oakfield
Mar 02, 2015
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Dear Andy, Thank you for leaving feedback of your dealings with Zoe in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Hollie was very professional with helping me obtain the property. ......”

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Mar 01,2015
Minithumbup
By: 'Louise drewett'
Mar 01,2015
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Hollie was very professional with helping me obtain the property. She gave me all the information I needed. Once I put the holding fee on the flat within 2 days my references and everything had come back and the property was available for me to have. ...
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Comment on agent fees
The only issue I can see based on other agents in the area is that when my tenancy is due to end I have to pay another fee to have the tenancy go ahead.
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By: Oakfield
Mar 02, 2015
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Dear Louise Drewett, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“I found Hollie to be polite and efficient in dealing ......”

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Mar 01,2015
Minithumbup
By: 'mr r porter'
Mar 01,2015
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I found Hollie to be polite and efficient in dealing with the property i am now living in . Furthermore all documents were emailed in plenty of time,so no waiting around ....
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By: Oakfield
Mar 02, 2015
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Dear Mr R Porter, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Hollie was very friendly and helpful in explaining all the ......”

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Mar 01,2015
Minithumbup
By: 'Poppy spence'
Mar 01,2015
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Hollie was very friendly and helpful in explaining all the paperwork and fees to me as I'm a first time tenant. I was able to get the keys quickly. She did a great job...
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By: Oakfield
Mar 02, 2015
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Dear poppy Spence, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Adam attended appointments on time, returned calls as promised and ......”

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Mar 01,2015
Minithumbup
Adam
By: 'Pete'
Mar 01,2015
0 people found
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Adam attended appointments on time, returned calls as promised and worked hard to secure our sale, liaising with both our prospective purchasers and our solicitors as issues arose. He was always polite whether in person, on the phone or in emails and I would be ...
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By: Oakfield
Mar 02, 2015
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Dear Pete, Thank you for leaving feedback of your dealings with Adam in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“I would like to say a massive BIG THANKYOU to ......”

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Feb 27,2015
Minithumbup
Adam
By: 'K J FOX'
Feb 27,2015
0 people found
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I would like to say a massive BIG THANKYOU to Jamie and adam for all their hard work in selling my house. After a couple of Timewasters, they managed to secure a sale on my property within weeks of being on the market, and for ...
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Comment on agent fees
Excellent value
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By: Oakfield
Feb 28, 2015
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Dear K J Fox, Thank you for leaving feedback of your dealings with Jamie in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“Adam Sellers is an extremely professional agent . He demonstrates confidence ......”

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Feb 27,2015
Minithumbup
Adam
By: 'Shaun Cullen'
Feb 27,2015
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Adam Sellers is an extremely professional agent . He demonstrates confidence and has a friendly approach. When dealing with my late Grandmothers flat he was extremely compassionate and contacted my family regularly with updates and relevant information, by way of phone calls and emails, and was ...
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By: Oakfield
Feb 28, 2015
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Dear Shaun Cullen, Thank you for leaving feedback of your dealings with Adam in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“Adam is prompt in returning my calls and easy to ......”

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Feb 27,2015
Minithumbup
Adam
By: 'Justin'
Feb 27,2015
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Adam is prompt in returning my calls and easy to deal with. He's very efficient in dealing with tenants....
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By: Oakfield
Feb 28, 2015
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Dear Justin, Thank you for leaving feedback of your dealings with Adam in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“There were things that needed doing before I moved in ......”

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Feb 26,2015
Minithumbup
By: 'Willow Glen'
Feb 26,2015
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There were things that needed doing before I moved in but never was done, still have a non-working fan in the internal bathroom even after reporting it to the repair man when he came to fix the shower, toilet wont flush very well, but I ...
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“Very well spoken & well mannered. Helped me with all information ......”

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Jan 25,2015
Minithumbup
By: 'Jade Boswell'
Jan 25,2015
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Very well spoken & well mannered. Helped me with all information needed & all emails have had the information needed. Managed to get the house & took less than a week to process references & checks,So the service was fast! Thank you....
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By: Oakfield
Feb 03, 2015
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Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“I found the whole experience really good. I thought the ......”

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Jan 16,2015
Minithumbup
By: 'Hollie Stinson'
Jan 16,2015
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I found the whole experience really good. I thought the communication was great and when the landlady had a wobble I was kept upto date. All the staff that I talked to were fantastic and i was kept in the loop. I want to thank ...
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By: Oakfield
Jan 23, 2015
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Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“I have tried to sell this flat many times before. ......”

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Jan 08,2015
Minithumbup
Adam
By: 'June Baker'
Jan 08,2015
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I have tried to sell this flat many times before. This time I tried Oakfield, as they also act as management agents for the block in which my property was. I cannot rate these highly enough, from start to finish they kept myself informed at ...
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Comment on agent fees
good value for money
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By: Oakfield
Jan 09, 2015
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Dear June Baker, Thank you for leaving feedback of your dealings with Adam and Jamie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“Sincerely everyone at Oakfield has all been a pleasure to ......”

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Jan 08,2015
Minithumbup
By: 'Emma Harris'
Jan 08,2015
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Sincerely everyone at Oakfield has all been a pleasure to deal with, and I can't believe how quick and easy everything has been. I've never had any dealings with Oakfield before, but it is clearly a well-run Estate Agent. I have been kept up to ...
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Comment on agent fees
The admin fees were slightly higher than we would have liked, but this didn't deter us at all and completely worth the service we received.
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By: Oakfield
Jan 09, 2015
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Dear Emma Harris, Thank you for leaving feedback of your dealings with Alice and Francesca in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“The agency served as a finder for our property, a ......”

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Dec 22,2014
Minithumbup
By: 'Mark'
Dec 22,2014
0 people found
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The agency served as a finder for our property, a one bedroom flat in Hastings, and we employed them as they had successfully found a tenant for us in a property in Bexhill. After 2-3 weeks, they found a tenant and the process went smoothly. ...
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By: Oakfield
Jan 09, 2015
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Thank you for leaving feedback of your dealings with our Hastings branch. We will ensure your comments are rightfully passed on. Regards Oakfield Customer Relations ...

“The company was very quick sorting out what was need ......”

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Dec 11,2014
Minithumbup
By: 'sammie jo ahmadi'
Dec 11,2014
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The company was very quick sorting out what was need to move into the property and i was always updated via email about what was happening with the property and what was needed next....
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By: Oakfield
Dec 12, 2014
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Dear Sammie Jo Ahmadi, Thank you for leaving feedback of your dealings with our Hastings branch. We will ensure your comments are rightfully passed on. Regards Oakfield Customer Relations ...

“I have received a excellent service, always there when I ......”

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Dec 10,2014
Minithumbup
Adam
By: 'MRS E SHEED'
Dec 10,2014
0 people found
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I have received a excellent service, always there when I needed them, and giving me advice and this made things a lot easy through a stressful time. I am very please that I chose oakfield, estate agents. mrs e sheed....
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By: Oakfield
Dec 12, 2014
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Dear Mrs E Sheed, Thank you for leaving feedback of your dealings with Adam and Jamie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“Found tenant really quickly and efficiently. All information requested by ......”

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Nov 27,2014
Minithumbup
By: 'Nick Oakleigh'
Nov 27,2014
0 people found
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Found tenant really quickly and efficiently. All information requested by us was provided speedily. Tenant find only. Couldn't be happier with the service provided...
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By: Oakfield
Nov 27, 2014
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Dear Nick Oakleigh, Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Oakfield were tireless in the search for a new tenant ......”

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Nov 27,2014
Minithumbup
By: 'Clive Carpenter'
Nov 27,2014
0 people found
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Oakfield were tireless in the search for a new tenant after the property became vacant. They kept me updated at all times on progress and obtained a good rent when a new tenant was found. They then speedily obtained references and effected all other necessary ...
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Comment on agent fees
The fees are quite reasonable given the excellent service rendered.
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By: Oakfield
Nov 27, 2014
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Dear Clive Carpenter, Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Hollie was a great help in aiding and assisting us ......”

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Nov 25,2014
Minithumbup
By: 'Luis Gurka'
Nov 25,2014
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Hollie was a great help in aiding and assisting us in choosing our flat. She answered our questions thoroughly and covered most of the basics. She was very polite and very helpful. :)...
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By: Oakfield
Nov 27, 2014
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Dear Luis Gurka, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Adam has been very helpful and honest with us from ......”

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Nov 25,2014
Minithumbup
Adam
By: 'Sam, Hastings'
Nov 25,2014
0 people found
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Adam has been very helpful and honest with us from the start and has kept us up to date with information throughout our dealings with Oakfield regarding he purchase of our new home....
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By: Oakfield
Nov 27, 2014
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Dear Sam, Thank you for leaving feedback of your dealings with Adam in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer Relations ...

“Alice and Hollie were very helpful throughout the process. We ......”

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Nov 24,2014
Minithumbup
By: 'Tim Barlow'
Nov 24,2014
0 people found
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Alice and Hollie were very helpful throughout the process. We had two viewings and several phone conversations. Even when there was a hitch regarding the prospective tenant checking system (initially it refused us) they found a way around it and kept communications going with the ...
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Comment on agent fees
Acceptable
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By: Oakfield
Nov 25, 2014
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Dear Tim Barlow, Thank you for leaving feedback of your dealings with Alice and Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“Holly was great really helpful and approachable. Any issues we ......”

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Nov 22,2014
Minithumbup
By: 'Rachel'
Nov 22,2014
0 people found
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Holly was great really helpful and approachable. Any issues we have/had she has forwarded on or been able to give us advice would definitely recommend her...
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Comment on agent fees
I think the agents fees are higher than they need to be
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By: Oakfield
Nov 24, 2014
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Dear Rachel, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“As a first time tenant I was unsure of the ......”

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Nov 22,2014
Minithumbup
By: 'Oakfield'
Nov 22,2014
0 people found
this helpful
As a first time tenant I was unsure of the renting process and what to expect. Alice was fantastic, particularly at the contract stage when I had several questions around wording and amendments/additions. She was able to amend the contract to include a six ...
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By: Oakfield
Nov 24, 2014
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Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“She was a lot of help with our first move, ......”

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Nov 22,2014
Minithumbup
By: 'hannah ryan'
Nov 22,2014
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She was a lot of help with our first move, told us all the details we needed, great communication and very polite, thank you...
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Comment on agent fees
Was a bit expencive
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By: Oakfield
Nov 24, 2014
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Dear Hannah Ryan, Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Hollie was excellent. Efficient and friendly, she was able to ......”

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Nov 21,2014
Minithumbup
By: 'AJ Willard-Rowe'
Nov 21,2014
0 people found
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Hollie was excellent. Efficient and friendly, she was able to answer all queries I had st at whatever point be it by Facebook, email or phone, and was sincerely apologetic when our moving date had to be pushed back. She made it an easy process, ...
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By: Oakfield
Nov 21, 2014
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Dear AJ Willard-Rowe, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Hollie was the person who showed the flat and generally ......”

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Nov 20,2014
Minithumbup
By: 'Y. S.'
Nov 20,2014
0 people found
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Hollie was the person who showed the flat and generally sorted the initial paperwork etc. Everything went very smoothly, and there were no problems at all. As the flat in question was recently converted to residential flats, and everything in there is new, there have ...
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Comment on agent fees
One obviously always want fees to be as low as possible. If my memory serves me right the admin/handling fee Oakfield charged was a bit more than I've had in the past with other estate agents.
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By: Oakfield
Nov 21, 2014
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Thank you for leaving feedback of your dealings with Hollie and Ollie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“Many thanks to Oakfields, the whole team have been very ......”

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Nov 20,2014
Minithumbup
By: 'Ian Brown'
Nov 20,2014
0 people found
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Many thanks to Oakfields, the whole team have been very efficient throughout the letting process, we had a new tenant within a few of weeks of the flat going on the market and although Oakfields are slightly more expensive than our previous agent the service ...
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Comment on agent fees
My previous agent, Smart, were cheaper and included vat in their commission however I am pleased with the service so far.
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By: Oakfield
Nov 21, 2014
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Dear Ian Brown, Thank you for leaving feedback of your dealings with Alice and Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“Firstly, Alice helped to find us a new tenant for ......”

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Nov 19,2014
Minithumbup
By: 'Mrs. Best'
Nov 19,2014
0 people found
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Firstly, Alice helped to find us a new tenant for the property and throughout the process kept us well informed with telephone calls and e mails. When we went to do the exit check prior to the new tenant coming in we found, much to ...
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Comment on agent fees
We have always paid the standard fees for Oakfield services but would appreciate some sort of discount arrangement for continued use of the Company - i.e. 10 years continual letting now for 2 properties.
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By: oakfield
Nov 21, 2014
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Dear Mrs Best, Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“I have been delighted with the professionalism and support I ......”

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Nov 10,2014
Minithumbup
By: 'Michael Cooper'
Nov 10,2014
0 people found
this helpful
I have been delighted with the professionalism and support I have received from Oakfield. Alice has been extremely patient with our development project and has always been on hand to give advice. We have found lovely tenants, and achieved rents in excess of our forecasts. ...
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By: Oakfield
Nov 17, 2014
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Dear Michael Cooper, Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“We had been looking everywhere for a property that allowed ......”

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Nov 04,2014
Minithumbup
By: 'Kim Rodger'
Nov 04,2014
0 people found
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We had been looking everywhere for a property that allowed dogs and nearly gave up until we found one with oakfield Hastings branch. Alice Johnson was the agent dealing with us and she was always at the end of the phone if we had any ...
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By: Oakfield
Nov 04, 2014
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Dear Kim Rodger, Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ComplaintsOakfield has a formal complaints procedure, which is explained below;As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we willdo everything we can to put it right.We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person –the Ombudsman.We hope that our complaints procedure will resolve any complaint without the need for you to contact TheProperty Ombudsman. Please note that the Ombudsman will not investigate your complaint before you havecompleted our complaints procedure, and received a letter from us giving our final response.This document shows the steps in our complaints procedure. At every stage we promise to listen and doeverything we can to resolve your problem, and to make sure you're happy with the way we do it.Our Complaints Procedure1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to dealwith your problem sympathetically, fairly and quickly.2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask theManager to refer the complaint to our Financial Director, alternatively you can write to her at the followingaddress:Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NHWe request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of your complaint, and state when we will be able to reply in greater detail.You may also be asked for additional information if this is required to assist resolving the matter.A formal written outcome of this investigation will be sent to you within 15 working days.4. If your problem has still not been resolved by the Director, please write to her again. Your letter should statewhy you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint. The Financial Director will then give a final response by letter within 7 working days. This will beaccompaniedby The Property Ombudsman Consumer Guide.5. If you are still not satisfied with the steps taken by Oakfield, you can write to:The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).6. The Property Ombudsman will consider your complaint, taking in to account any points made by you andOakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to somethingthat happened more than 12 months before you complained in writing to the Member Agency, or you referredyour complaint to the Ombudsman more than six months after you received the Member Agency’s final offer ofsettlement or answer.7. The Ombudsman’s Office may try to settle the dispute by agreement between you and Oakfield. If this isunsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what hebelievesto be fair in all the circumstances.8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you rejectthe Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, youcan do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 9:13 AM 13/04/2017 by allAgents

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Oakfield

Branch - Hastings, TN34