Hastings, TN34
4.6/5, 456 reviews
95% recommended
93% sales valuation accuracy
95% sales fee satisfaction
93% lettings valuation accuracy
87% lettings fee satisfaction
Hastings is where Oakfield was established over 16 years ago, now located in the town centre. The Hastings branch is managed by Hannah Namvar, who along with her dedicated staff take great pride in the success Oakfield has had in Hastings. Oakfield are well established as Letting Agents, Block Management Agents ... show more Hastings is where Oakfield was established over 16 years ago, now located in the town centre. The Hastings branch is managed by Hannah Namvar, who along with her dedicated staff take great pride in the success Oakfield has had in Hastings. Oakfield are well established as Letting Agents, Block Management Agents and Estate Agents in Hastings. Hastings brings the visitors in their thousands for a number of well-known annual events such as the half marathon, Beer and Music Festival, Mayday Jack in the Green Festival, carnival and Pirate day. With so much going on in Hastings as well as its beaches, shopping and historic Old Town, we can see why more and more people are moving to the seaside town.
Oakfield | Letting Agent  Estate Agent Block Management

Opening Hours
Address

Oakfield
Haig House, Station Road
Hastings
East Sussex
TN34 1NH
01424 446644

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 93% 95% £42,000 £915,000
Lettings 93% 87% £300 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
89 3 242 16 41 0 32 0 28 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA ARMA TPOS Sales TPOS Lettings TPOS DPS TDS SAGEagent
Latest Properties
Images & Videos

“Oakfields generally are quite professional. I have been dealing with ......”

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Sep 25,2015
Minithumbup
By: 'Nigel Robinson'
Sep 25,2015
0 people found
this helpful
Oakfields generally are quite professional. I have been dealing with them for several years on three properties. All correspondence with them has been polite, friendly and professional and the apartments have consistently been let quickly, with minimal fuss and to acceptable tenants. Downsides - sometimes ...
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Comment on agent fees
Reasonable and in line with market
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“Hollie is a reliable and excellent member of staff. I ......”

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Sep 25,2015
Minithumbup
By: 'Amym'
Sep 25,2015
0 people found
this helpful
Hollie is a reliable and excellent member of staff. I have had a great deal of issues with my property recently. In her absence (personal holiday) I had found it extremely difficult to report issues and contact/ be put in contact with the right member ...
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Comment on agent fees
I feel as if Hollie is the only agent that responds to my issues/ has the time to acknowledge or resolve them.
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“Hollie was very good at explaining the process of letting ......”

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Sep 22,2015
Minithumbup
By: 'W. Corps'
Sep 22,2015
0 people found
this helpful
Hollie was very good at explaining the process of letting my property and what oak field do as an agent. Hollie has also been very helpful with getting my property up to letting standard because of damp problems I had with my house. I found ...
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“The most appalling agency I have dealt with in the ......”

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Sep 22,2015
Minithumbdown
By: 'victoria'
Sep 22,2015
3 people found
this helpful
The most appalling agency I have dealt with in the last 18 years of renting. The manager Kerry and head office do not reply to emails, they do not respond adequately to issues within the property. Nothing is dealt with in a timely fashion - for ...
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What agent could do to change your mind?
communicate resolve maintainance issues in a prompt fashion
Attached Filesnbsp;
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By: Emma Hawkins
Sep 23, 2015
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Dear Victoria, At Oakfield we strive to provide our clients with the highest level of customer service at all times and I apologise that you do not feel that we have been successful in this case. I would be grateful if you could please call me on 01424 856929 so I can discuss this with you in more detail. I look forward to hearing from you. Emma Hawkins Head Office Manager For and on behalf of Oakfield ...

“Adam listened very carefully to my instructions regarding wanting a ......”

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Sep 12,2015
Minithumbup
Adam
By: 'Ezzie'
Sep 12,2015
0 people found
this helpful
Adam listened very carefully to my instructions regarding wanting a quick sale and advised me on the best strategy for this, he did not try to over-ride me or force his opinions which I appreciated. I received 6 offers, Adam kept me fully informed of each ...
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“Adam has been amazingly helpful with the purchase of the ......”

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Aug 29,2015
Minithumbup
Adam
By: 'R Evans'
Aug 29,2015
0 people found
this helpful
Adam has been amazingly helpful with the purchase of the flat that we are in the process of buying. On seeing the flat for the first time my parter and I fell in love with it, Adam has gone above and beyond to help us ...
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“Excellent service, Zoe very quickly picked up on details ( Hollie ......”

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Aug 27,2015
Minithumbup
By: 'Colin Gooch'
Aug 27,2015
0 people found
this helpful
Excellent service, Zoe very quickly picked up on details ( Hollie was on leave ) and dealt with a tricky situation of coordinating moving in to a letting as soon as apartment was vacant allowing for contract cleaners to complete first. Tight turn around but Zoe pulling ...
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“After having a nightmare time with a previous agent I ......”

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Aug 24,2015
Minithumbup
Adam
By: 'Caroline Biggs'
Aug 24,2015
0 people found
this helpful
After having a nightmare time with a previous agent I switched to Oakfield and it was the best decision I could have made. I was quite nervous after having been messed around before but Adam Seller's was fantastic and had my property sold within a ...
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“Very helpful and could answer all our questions. Very reassuring ......”

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Aug 24,2015
Minithumbup
By: 'Amie'
Aug 24,2015
0 people found
this helpful
Very helpful and could answer all our questions. Very reassuring a knew what they were talking about. Friendly and welcoming staff. They said we could be moved in within a week and they stuck to this, they also took our previous situation seriously....
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“Oakfield were initially very helpful when we enquired about seeing ......”

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Aug 23,2015
Minithumbup
By: 'Aahnf'
Aug 23,2015
0 people found
this helpful
Oakfield were initially very helpful when we enquired about seeing a apartment. A viewing was set up quickly and even suggested we looked at another apartment in the same building ,and for the same price, just on a lower floor. The viewing went well and ...
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“I am very pleased with this agency so far, as ......”

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Aug 21,2015
Minithumbup
By: 'Natalie'
Aug 21,2015
0 people found
this helpful
I am very pleased with this agency so far, as they have let me know the steps to take to get my property and the progress of the whole thing, all the way....
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“All the staff at Oakfield are friendly and knowledgeable, I ......”

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Aug 21,2015
Minithumbup
By: 'Hollie'
Aug 21,2015
0 people found
this helpful
All the staff at Oakfield are friendly and knowledgeable, I dealt mainly with Hollie during the process and she was extremely helpful at all times and helped make the process smooth and stress free....
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“I found Adam helpful, professional and courteous. The transaction proceeded ......”

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Aug 17,2015
Minithumbup
Adam
By: 'Sue Claire'
Aug 17,2015
0 people found
this helpful
I found Adam helpful, professional and courteous. The transaction proceeded smoothly to exchange and I would heartily recommend Oakfield to sell a property....
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“Jamie from Oakfield was very punctual regarding the viewing, and ......”

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Aug 14,2015
Minithumbup
By: 'Mark R'
Aug 14,2015
0 people found
this helpful
Jamie from Oakfield was very punctual regarding the viewing, and was also very polite and professional throughout. He was also very helpful in terms of getting me to my next appointment - which went beyond your typical estate agent. Thank you....
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“Jamie has been very helpful, good with information, direct, has ......”

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Aug 13,2015
Minithumbup
By: 'Catherine Taylor'
Aug 13,2015
0 people found
this helpful
Jamie has been very helpful, good with information, direct, has a personable manner. He has made considerable efforts to secure the sale and we may be nearly there....
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“Jamie has been excellent throughout our viewings with him. We ......”

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Aug 13,2015
Minithumbup
By: 'toni m'
Aug 13,2015
0 people found
this helpful
Jamie has been excellent throughout our viewings with him. We have been quite demanding in the amount of properties we want to see and he has accomodated us without issue. The advice he has given us at each property has been helpful and relevant and ...
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“The advise and feedback Hollie received and slivered back to ......”

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Aug 12,2015
Minithumbup
By: 'Mr Ball'
Aug 12,2015
0 people found
this helpful
The advise and feedback Hollie received and slivered back to us during perspective tenant open days, insured we made specific alterations needed and up-dated and cleared the garden. This resulted in Hollie be Oakfields speedily find us a new tenant, Whois happy with their new ...
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Comment on agent fees
N/A
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“I had a lot of help and info from hollie ......”

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Jul 30,2015
Minithumbup
By: 'peter matthews'
Jul 30,2015
0 people found
this helpful
I had a lot of help and info from hollie the move went as well as it could.hollie very helpful and allways available and when she said she would ring me back witj info she did which helped allot...
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“Oakfield were really helpful and friendly :) I have recommended them ......”

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Jul 30,2015
Minithumbup
By: 'Jessica Bowerman'
Jul 30,2015
0 people found
this helpful
Oakfield were really helpful and friendly :) I have recommended them to my friends and I know a lot of people who deal with them who are also very happy with their service. I love my property :)...
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“I dealt with both Hollie and Zoe in my search ......”

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Jul 21,2015
Minithumbup
By: 'Stuart'
Jul 21,2015
0 people found
this helpful
I dealt with both Hollie and Zoe in my search for a new home to rent. They were both consistently polite, helpful, enthusiastic and professional. I would thoroughly recommend both these ladies and Oakfields....
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“Dealing with Adam was enjoyable. When we first met him ......”

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Jul 19,2015
Minithumbup
Adam
By: 'STEPHEN MITCHELL'
Jul 19,2015
0 people found
this helpful
Dealing with Adam was enjoyable. When we first met him he did not know if we would chose Oakfield or not but wished us well whether we chose them or not. He did his best to achieve as close to the price, he had expected ...
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“Both Adam and Jamie were extremely professional and polite throughout ......”

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Jul 17,2015
Minithumbup
Adam
By: 'Richard'
Jul 17,2015
0 people found
this helpful
Both Adam and Jamie were extremely professional and polite throughout the sale. Adam kept us well informed throughout the sale and, when Adam was not availalable, Jamie was always well briefed and able to help. Both demonstrated excellent customer service and made us feel as ...
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Comment on agent fees
Oakfield offer 2 levels of service and we opted for the lower level. The lower level was further negotiated down to match lower quotes we had received for the same service. Very glad we chose Oakfield.
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By: Oakfield
Jul 17, 2015
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Dear Richard, Thank you for leaving feedback of your dealings with Adam and Jamie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“I have found Jamie to be one of the best ......”

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Jul 17,2015
Minithumbup
By: 'liz routier'
Jul 17,2015
0 people found
this helpful
I have found Jamie to be one of the best agents I have met. He is natural and courteous. He is also able to be understanding of my requirements without judgement. I would be very pleased if he was to be the person that finds ...
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By: Oakfield
Jul 17, 2015
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Dear Liz Routier, Thank you for leaving feedback of your dealings with Jamie and Lauren in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“I found them both very helpful in finding my new ......”

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Jul 10,2015
Minithumbup
By: 'David nawn'
Jul 10,2015
0 people found
this helpful
I found them both very helpful in finding my new property and helping me to move in. I would definitely use oakfield again....
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By: Oakfield
Jul 17, 2015
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Dear David Nawn, Thank you for leaving feedback of your dealings with Zoe and Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“Hollie was excellent, very patient but above all knowledgeable. She ......”

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Jun 30,2015
Minithumbup
By: 'Gill H'
Jun 30,2015
0 people found
this helpful
Hollie was excellent, very patient but above all knowledgeable. She was very clear as to what the process of renting would entail and kept me updated with emails, text messages and phone calls. I have recommended Oakfields to a couple of my friends who are ...
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By: Oakfield
Jul 17, 2015
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Dear Gill H, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Emily is clearly a very knowledgeable lettings agent and uses ......”

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Jun 25,2015
Minithumbup
By: 'John Standaloft'
Jun 25,2015
0 people found
this helpful
Emily is clearly a very knowledgeable lettings agent and uses this to good effect. Her communications are good, she is pro-active in keeping me informed on issues and responds quickly to any queries. That is particularly important to me as I live abroad and contact ...
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By: Oakfield
Jun 26, 2015
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Dear John Standaloft, Thank you for leaving feedback of your dealings with Emily in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Emily was extremely helpful and very professional in dealing with ......”

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Jun 15,2015
Minithumbup
By: 'Pete Mead'
Jun 15,2015
0 people found
this helpful
Emily was extremely helpful and very professional in dealing with remedial work between tenants. She dealt with our observations and queries with skill and a very high level of competence. Hollie has been our main link with Oakfield's and is knowledgeable, helpful and professional in ...
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By: Oakfield
Jun 24, 2015
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Dear Pete Mead, Thank you for leaving feedback of your dealings with Emily and Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“We took Oakfield on very early in the process. They ......”

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Jun 12,2015
Minithumbup
Adam
By: 'Bryan McElearney'
Jun 12,2015
0 people found
this helpful
We took Oakfield on very early in the process. They generated fewer viewings than the other agents we used, but those viewings were of higher quality. Finally we had an offer, at the asking price. Jamie fronted the communications and Adam was always available as ...
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Comment on agent fees
By far the best deal in the area!!
Was this helpful? Yes
By: Oakfield
Jun 24, 2015
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Dear Bryan McElearney, Thank you for leaving feedback of your dealings with Adam and Jamie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...

“I first spoke with Zoe regarding viewing a property in ......”

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Jun 10,2015
Minithumbup
By: 'Nikki'
Jun 10,2015
0 people found
this helpful
I first spoke with Zoe regarding viewing a property in early April of this year, she was polite and courteous throughout our conversation. I arranged to view the property at a certain time and Zoe was very prompt on arrival, well presented and knowledgeable about ...
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By: Oakfield
Jun 10, 2015
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Dear Nikki, Thank you for leaving feedback of your dealings with Zoe in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer Relations ...

“Both Adam and Jamie were both knowledgeable and professional throughout ......”

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Jun 04,2015
Minithumbup
Adam
By: 'Sue Robinson'
Jun 04,2015
0 people found
this helpful
Both Adam and Jamie were both knowledgeable and professional throughout the purchase process. I couldn't have asked for better service. Sadly the sellers solicitor was extremely slow and not very co operative which caused delays,I appreciate this was out of their control, but, I ...
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By: Oakfield
Jun 05, 2015
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Dear Sue Robinson, Thank you for leaving feedback of your dealings with Adam and Jamie in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer Relations ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ComplaintsOakfield has a formal complaints procedure, which is explained below;As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we willdo everything we can to put it right.We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person –the Ombudsman.We hope that our complaints procedure will resolve any complaint without the need for you to contact TheProperty Ombudsman. Please note that the Ombudsman will not investigate your complaint before you havecompleted our complaints procedure, and received a letter from us giving our final response.This document shows the steps in our complaints procedure. At every stage we promise to listen and doeverything we can to resolve your problem, and to make sure you're happy with the way we do it.Our Complaints Procedure1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to dealwith your problem sympathetically, fairly and quickly.2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask theManager to refer the complaint to our Financial Director, alternatively you can write to her at the followingaddress:Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NHWe request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of your complaint, and state when we will be able to reply in greater detail.You may also be asked for additional information if this is required to assist resolving the matter.A formal written outcome of this investigation will be sent to you within 15 working days.4. If your problem has still not been resolved by the Director, please write to her again. Your letter should statewhy you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint. The Financial Director will then give a final response by letter within 7 working days. This will beaccompaniedby The Property Ombudsman Consumer Guide.5. If you are still not satisfied with the steps taken by Oakfield, you can write to:The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).6. The Property Ombudsman will consider your complaint, taking in to account any points made by you andOakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to somethingthat happened more than 12 months before you complained in writing to the Member Agency, or you referredyour complaint to the Ombudsman more than six months after you received the Member Agency’s final offer ofsettlement or answer.7. The Ombudsman’s Office may try to settle the dispute by agreement between you and Oakfield. If this isunsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what hebelievesto be fair in all the circumstances.8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you rejectthe Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, youcan do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 9:13 AM 13/04/2017 by allAgents

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Oakfield

Branch - Hastings, TN34