• Joshua Thompson
    Joshua Thompson
  • Hannah Stanbridge
    Hannah Stanbridge
  • Amy Williams
    Amy Williams
  • Gemma Nugent
    Gemma Nugent
  • Neil Newstead
    Neil Newstead
  • Anna Hill
    Anna Hill
  • Vic Reed
    Vic Reed
  • Francesca McGuigan
    Francesca McGuigan
  • Kerry Newstead MARLA, MNAEA
    Kerry Newstead MARLA, MNAEA
  • Callum Smith
    Callum Smith
  • upload your photo
    Alice Cruttenden
  • Patrick Woolgar
    Patrick Woolgar
  • Greg Antioch
    Greg Antioch
Hastings is where Oakfield was established over 16 years ago, now located in the town centre. The Hastings branch is managed by Hannah Stanbridge, who along with his dedicated staff take great pride in the success Oakfield has had in Hastings. Oakfield are well established as Letting Agents, Block Management Agents and Estate Agents in Hastings. Hastings brings the visitors in their thousands for a number of well-known annual events such as the half marathon, Beer and Music Festival, Mayday Jack Read full description... in the Green Festival, carnival and Pirate day. With so much going on in Hastings as well as its beaches, shopping and historic Old Town, we can see why more and more people are moving to the seaside town.
Oakfield

Haig HouseStation Road Hastings
East Sussex
TN34 1NH

01424 446644

Jan 20,2017
Minithumbup
By:
Jan 20,2017
Featured Review
0 people found
this helpful
She was very polite and helpful from the beginning.She was also supportive , we got quick answer to all our question. We feel like , we can always turn to her in the future and she is willing to help us....
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Jan 13,2017
Minithumbup
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Jan 13,2017
Featured Review
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Amy took me to see many different properties in many different locations. Her advise was superb and she answered all my questions very informatively. I would recommend her services to anyone...
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Comment on agent fees
Good
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Jan 12,2017
Minithumbup
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Jan 12,2017
Featured Review
0 people found
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efficient, friendly, knowledgeable and proffessional - a pleasure to deal with. Happy to recommend a good member of the Oakfield team....
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Jan 09,2017
Minithumbup
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Jan 09,2017
Featured Review
0 people found
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I received excellent service from Amy she was brilliant. She found me the right place for myself and my son and nothing was too much trouble. She went above and beyond for me in more ways than one, she is an asset to this company. Also Amy is friendly,approachable and was very helpful....
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Comment on agent fees
good
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Jan 06,2017
Minithumbup
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Jan 06,2017
Featured Review
0 people found
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Throughout the letting process all of my dealings with Oakfield were very pleasant and overall I had a fantastic experience with them....
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Jan 03,2017
Minithumbup
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Jan 03,2017
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Callum's friendly efficiency and his willingness to find answers to the questions I asked him, impressed me. I've been shown round properties by agents who have no knowledge of the house or flat concerned and who care even less. Callum had clearly researched the properties beforehand, was knowledgeable about the amenities of the area, and came back to me extremely quickly with the answers to anything he hadn't immediately known. A very polite, pleasant and keen employee....
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Comment on agent fees
Not applicable - I'm a buyer
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Dec 24,2016
Minithumbup
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Dec 24,2016
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Greg was absolutely brilliant, and very very professional! He sold the flat in 1 day for the asking price; I could hardly believe it! I can safely say he was the best agent I have ever dealt with....
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Comment on agent fees
Very reasonable.
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By: Greg Antioch
Dec 29, 2016
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Thank you Gabriella, I am really pleased we managed to get the flat sold for you ... it is really helpful when vendors listen to us when we tell them a genuine sales price we always try to give the best advice.....
Dec 20,2016
Minithumbup
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Dec 20,2016
0 people found
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Gemma helped us move twice within 1 year and was extremely helpful both times, going above and beyond to find us a suitable property. Being friendly and approachable, coupled with the fact she gets the job done, makes her an asset to the company....
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Comment on agent fees
More expensive than peers
Was this helpful? Yes
Dec 19,2016
Minithumbup
By:
Dec 19,2016
0 people found
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Greg was one of the most genuine and knowledgable estate agents I have ever met. There was never a moments need to chase or query anything throughtout the process. The service I received was excellent and I would highly recommend Oakfield to anyone that wants to sell a property in the Hastings area. I had a very accurate valuation from Greg and also solid advice about how to maximise the flat's potential in today's current market. I personally feel that Greg's expertise made all the difference a...
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Comment on agent fees
good
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By: Greg Antioch
Dec 19, 2016
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Thank you Miriam for such kind words... You were a dream client and I could not have done it without your support, understanding and patience.....
Dec 19,2016
Minithumbup
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Dec 19,2016
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Very polite and helpful agent, would recommend. Made it very easy for a first time renter to understand everything that had to be done which was extremely helpful....
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Comment on agent fees
Fees were not as high as expected which was good.
Was this helpful? Yes
Dec 18,2016
Minithumbup
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Dec 18,2016
0 people found
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Greg has been very helpful, caring, concerned and supportive throughout these past 3 months it took buying our seaside flat. He has always been available and replied to my many emails immediately. He has been sincere and genuine in his correspondence always calm and reassuring. Throughout the whole process we felt he was completely trustworthy. We can highly recommend him....
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Comment on agent fees
Not applicable.
Was this helpful? Yes
By: Greg Antioch
Dec 19, 2016
View all comments (1)
Thank you so much for your kind words, I am so pleased we managed to get you into your new home for Christmas.....
Dec 16,2016
Minithumbup
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Dec 16,2016
0 people found
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Having helped us with a move 6months prior, we knew we were in safe hands with Gemma. Professional conduct and an approachable attittude made this move and the whole process almost enjoyable! Gemma is a true assest to the company and long may she reign....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 15,2016
Minithumbup
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Dec 15,2016
0 people found
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Greg responded to emails, kept me informed during the selling process, and took charge of any stumbling blocks (as they sometimes do) in the sales process....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 14,2016
Minithumbup
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Dec 14,2016
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Greg was helpful and friendly at all times throughout the selling process. He negotiated on my behalf with the buyer to obtain the maximum sale price. It was an unusual sale as the buyers were looking for a flat in particular areas and the agents approached residents in my flats, rather than me deciding to sell first and engaging the agents first. My personal circumstances were also unusual as prior to receiving the offer my decision to sell was only provisional. All in all, Greg dealt with the ...
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Comment on agent fees
The fees were as expected, but considering that the agents were effectively working for the buyer in finding a property, rather than me as a seller in finding a buyer, it would have been nice to have paid less. C'est la vie!
Was this helpful? Yes
By: Greg Antioch
Dec 14, 2016
View all comments (1)
Thank you John, I am glad this worked out the buyer is super happy I have literally just moved them in.....
Dec 07,2016
Minithumbup
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Dec 07,2016
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It is my first time letting a property, Amy was very helpful and made it smooth and easy to understand the process of all paperwork involved to get the property and I would highly recommend her to anyone that asked or was looking to rent/buy....
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Nov 30,2016
Minithumbup
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Nov 30,2016
0 people found
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In general good experience but I would like to be contacted more frequently regarding the reference, move in date etc. Rather disappointed with the state of the flat I moved in to....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
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Pleasant, efficient, helpful and left positive impact as soon as we met. I will recommend both of them to others....
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Nov 22,2016
Minithumbup
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Nov 22,2016
0 people found
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Gemma Nugent is a very professional and helpful personn.I recommend definitively this agent.the others agents are also very professional....
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
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The purchase of this flat went very smoothly and quickly. Gemma was always responsive and informative and this was reassuring....
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Comment on agent fees
Fees reasonable
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
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Amy provided a 5star service , brilliant ! Would highly recommed her and oakfield! And I'm loving my new home. Hastings office have been nothing helpful...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
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Amy could not have been more helpful both prior to the letting and afterwards. Amy is very professional and it was a pleasure dealing with her. I was constantly kept up to date with progress and frankly I don't think she could have done more for me. First class agent...
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Comment on agent fees
No comment
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
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This sale came with some very demanding challenges and Greg and Patrick went out of their way to address these and bring a satisfactory completion. They went beyond the usual call of duty to resolve the problems and I am very satisfied indeed with their service....
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Comment on agent fees
Good. In line with market.
Was this helpful? Yes
By: Greg Antioch
Nov 16, 2016
View all comments (1)
Thank you for your feedback Clive, I am glad we managed to sort the issues out and finally complete.....
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
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I am grateful to Greg for seeing my sale through in a timely manner. He was particularly good at keeping me informed with developments and in liaising between the buyer and myself. I would have no hesitation in selling a property via him again....
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By: Greg Antioch
Nov 09, 2016
View all comments (1)
Thank you Alison, It makes my life a lot easier when I am dealing with vendors who stay as calm as you did.....
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
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Amy was outstanding. No problem too big or too small, all queries and problems solved with minimum fuss and maximum efficiency. Thanks to Amy I now have a new home to look forward to, aware that I can always count on her and the Oakfield team, should anything be required....
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Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
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Found Gemma easy to talk to and ve ry helpfull.service was excellent,as was all the staff i dealt with.and would use them again....
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Comment on agent fees
What i expected good.
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Gemma was very helpful, answering all queries that I had very quickly and helping the move go as smoothly as possible....
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Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Gemma has been very helpful in the process, which has been relatively stressful with various external factors considered. Her quick email responses have answered any queries succinctly and effeciently. Thank you Gemma for making this as smooth as possible, greatly appreciated....
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Comment on agent fees
Reasonably expensive agent fees, but as expected.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
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Gemmas service was excellent from start to finish. She was quick at responding to questions and always more than happy to help....
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Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
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Amy has been so very helpful with my move last week, 14th October 2016. No problem was too small and she made the whole transition an enjoyable experience where I felt secure. I would thoroughly recommend Amy and oakfield estates to any friends or family members. Jenna Bryant...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Level of customer service is great. All queries were answered and found staff to be friendly and approachable while maintaining a professional image. Fairly smooth process. Would recommend....
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Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
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I recently rented a property through Gemma in your hastings branch, she was very polite and helpful. Gemma ensured my needs were met and now I'm happy in my new home I wanted to recognise this great service. An asset to your business....
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Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
This was a pretty straight forward transaction that was getting bogged down in summer holidays and inactivity. Once Greg was working on my purchase we started to make good progress. He was proactive and moved things along with all parties. I was very happy with the service I got from Greg....
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Was this helpful? Yes
By: Greg Antioch
Oct 07, 2016
View all comments (1)
Thank you very much for the feedback Simon, I look forward to working with you again in the future.....
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Gemma was very professional and very helpful in arranging appointments at short notice. Gemma kept me very well informed during negotiations and was very efficient following the agreed sale....
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Was this helpful? Yes
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
Amy was so brilliant about the services she rendered me and I'm very pleased. I must say she's at the top of everyone. Very patient always there's to listen. Well mannered and very good in her work. Regards from Elizabeth...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Gemma was an absolute star! so polite and kind she made everything so easy and simple gemma found me an amazing home! i am pleased i went with oakfield but most pleased with how i was treated. She was perfect!...
read full review
Comment on agent fees
I found the agents fees to be good compared to others
Was this helpful? Yes
Areas covered
  • TN34
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£42,000
  • Max: Β£915,000

Letting
  • Min: Β£0
  • Max: Β£305,000

NAEA ARLA ARMA TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
85 3 192 13 38 0 28 0 27 3
Joshua Thompson Joshua Thompson
Lettings Negotiator
24 reviews

About Joshua Joshua started with Oakfield in February 2014 as a Branch Co-ordinator in our Head office, his role was to maintain the smooth running of the office, deal with daily administration and manage our in h View full profile
Hannah Stanbridge Hannah Stanbridge
Assistant Branch Manager
24 reviews

About Hannah Hannah has been working in administration and customer care for the past 9 years. Starting at Oakfield in September 2009 as the Branch Co-Ordinator of the Hastings Branch. Hannah progressed so far and View full profile
Amy Williams Amy Williams
20 reviews

About Amy Amy started with Oakfield in December 2015 joining the busy Hastings office as a branch Co-Ordinator. Amy has worked in customer service based jobs and brings with her excellent communication skills a View full profile
Gemma Nugent Gemma Nugent
25 reviews

About Gemma Gemma made a huge step from the retail industry joining Oakfield as a Negotiator. Having worked in retail and customer care for over 10 years, Gemma has gained an impressive amount of organisation and View full profile
Neil Newstead Neil Newstead
Managing Director
15 reviews

About Neil Neil is the Managing Director and co-founder of Oakfield and has 20 years experience in property. His experience in lettings, property management and block management is invaluable. Neil is responsibl View full profile
Anna Hill Anna Hill
Lettings Progressor
23 reviews

About Anna I have been with Oakfield for a short time but I will be dedicated to be giving a great service. View full profile
Vic Reed Vic Reed
Home Guide
1 reviews

About Vic Hi my name is Vic. I am Oakfields home guide, and pride myself for being honest with people, always trying to find their perfect property. View full profile
Francesca McGuigan Francesca McGuigan
6 reviews

About Francesca Francesca sometimes known as Frankie, she used to work for Oakfield as a Branch co-ordinator in Hastings but has since returning from maternity leave has joined the Property Management team. Frankie View full profile
Kerry Newstead MARLA, MNAEA Kerry Newstead MARLA, MNAEA
Area Director
8 reviews

About Kerry Kerry started at Oakfield back in 2005 as a Sales Negotiator, she quickly progressed to Sales Manager and then further on to Hastings Branch Manager where she led an extremely busy and very successful View full profile
Callum Smith Callum Smith
2 reviews

About Callum Callum joined Oakfield in the summer of this year as a trainee negotiator in the Hastings branch and has not looked back since. With his primary role being the supporting foundation behind the current View full profile
Alice  Cruttenden - no image available Alice Cruttenden
1 reviews

About Alice No description set View full profile
Patrick Woolgar Patrick Woolgar
1 reviews

About Patrick Patrick joined Oakfield in September 2016 as an apprentice administrator in the Hastings branch, his main duties are to list new sales properties, meet and greet customers on the phone as well as welc View full profile
Greg Antioch Greg Antioch
8 reviews

About Greg Greg joined the Oakfield team in July after moving to the South coast from London. He has a wealth of experience in the UK and spent 6 years selling real estate in Dubai, a natural people person he s View full profile

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Fees

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Last updated at 2:56 PM 19/01/2017 by allAgents

Complaints Procedure

Complaints

Oakfield has a formal complaints procedure, which is explained below;

As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will
do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person Ҁ“
the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The
Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have
completed our complaints procedure, and received a letter from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen and do
everything we can to resolve your problem, and to make sure you're happy with the way we do it.

Our Complaints Procedure

1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to deal
with your problem sympathetically, fairly and quickly.

2
. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.

3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask the
Manager to refer the complaint to our Financial Director, alternatively you can write to her at the following
address:

Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NH

We request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.
A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of
your complaint, and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
A formal written outcome of this investigation will be sent to you within 15 working days.

4. If your problem has still not been resolved by the Director, please write to her again. Your letter should state
why you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint.
The Financial Director will then give a final response by letter within 7 working days. This will beaccompanied
by The Property Ombudsman Consumer Guide.

5. If you are still not satisfied with the steps taken by Oakfield, you can write to:
The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX
(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).

6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and
Oakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something
that happened more than 12 months before you complained in writing to the Member Agency, or you referred
your complaint to the Ombudsman more than six months after you received the Member AgencyҀ™s final offer of
settlement or answer.

7. The OmbudsmanҀ™s Office may try to settle the dispute by agreement between you and Oakfield. If this is
unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he
believesto be fair in all the circumstances.

8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you reject
the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you
can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 2:56 PM 19/01/2017 by allAgents

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