• Hannah Stanbridge
    Hannah Stanbridge
  • Amy Williams
    Amy Williams
  • Anna Hill
    Anna Hill
  • Vic Reed
    Vic Reed
  • Francesca McGuigan
    Francesca McGuigan
  • Callum Smith
    Callum Smith
  • upload your photo
    Alice Cruttenden
  • Patrick Woolgar
    Patrick Woolgar
  • Greg Antioch
    Greg Antioch
Hastings is where Oakfield was established over 16 years ago, now located in the town centre. The Hastings branch is managed by Hannah Stanbridge, who along with his dedicated staff take great pride in the success Oakfield has had in Hastings. Oakfield are well established as Letting Agents, Block Management Agents and Estate Agents in Hastings. Hastings brings the visitors in their thousands for a number of well-known annual events such as the half marathon, Beer and Music Festival, Mayday Jack Read full description... in the Green Festival, carnival and Pirate day. With so much going on in Hastings as well as its beaches, shopping and historic Old Town, we can see why more and more people are moving to the seaside town.
Oakfield

Haig HouseStation Road Hastings
East Sussex
TN34 1NH

01424 446644

Mar 22,2017
Minithumbup
By:
Mar 22,2017
Featured Review
0 people found
this helpful
Patrick was very helpful throughout the whole process and if any problems occurred he was straight on the situation and made sure he resolved anything that happened....
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Comment on agent fees
They were okay
Was this helpful? Yes
Mar 17,2017
Minithumbup
By:
Mar 17,2017
Featured Review
0 people found
this helpful
Amazing service,Amy Williams is really helpful and friendly lady. Always goes above and beyond to deliver ABSOLUTE great service. She makes dealing with estate agents a pleasure!...
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Comment on agent fees
Fees are responsible, a lot cheaper than other agents.
Was this helpful? Yes
Mar 09,2017
Minithumbup
By:
Mar 09,2017
Featured Review
0 people found
this helpful
Am very happy with the level of service Patrick gave me, am very happy in my new flat thanks to Patrick...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbdown
By:
Mar 03,2017
Featured Review
0 people found
this helpful
Amy was a very pleasant helpful lady who was thorough & apologised for the wait of us moving into the property. She explained all the paperwork we had to sign & had written us a "new home" card which was nice of her. She did say if we needed anything or had any problems we could call her. We did this & was told by another colleague that as it was a let property they were unable to help. A bit disappointing....
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Comment on agent fees
I found the fees too high for what was needed.
Was this helpful? Yes
Mar 03,2017
Minithumbup
By:
Mar 03,2017
Featured Review
0 people found
this helpful
Patrick was very helpful throughout the process of our move. From the time he showed us round the property to when we picked up the keys he was polite, informative and keen to help us with anything we required....
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Comment on agent fees
We think the fees are fair.
Was this helpful? Yes
Feb 27,2017
Minithumbup
By:
Feb 27,2017
1 people found
this helpful
Amy, despite the problems that we had with the move, kept her cool and had everything at hand. Much of the delays and stress was to do with the landlord not the lack of ability on the behalf of Amy and the rest of the office staff who work together well. At the end it all came together smoothly and the move from one flat to the next was accomplished without a problem on the day. Well done to Amy....
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Comment on agent fees
Rather on the high side unfortunately.
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
0 people found
this helpful
Frankie is very efficient and professional, always attentive and responds well to requests. Always helpful and proficient in her communication....
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Comment on agent fees
N/a
Was this helpful? Yes
Feb 06,2017
Minithumbup
By:
Feb 06,2017
0 people found
this helpful
Thank you, Amy for all your help with my recent move. Professional, friendly and helpful at all times I would recommend you give Oakfield a try. 5 Stars...
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Comment on agent fees
average
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
I was very much impressed with the high level of organisation and correspondence. I would recommend to landlords and tenants alike. A very professional and friendly service....
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Comment on agent fees
Agents fees were perfectly acceptable.
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
Everything was quickly done and very efficient staff and my husband said there gorgeous. Very polite and you even get a cup of nice tea. Thankyou Georgia. Thankyou oakfields...
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Comment on agent fees
Brilliant
Was this helpful? Yes
Jan 20,2017
Minithumbup
By:
Jan 20,2017
0 people found
this helpful
She was very polite and helpful from the beginning.She was also supportive , we got quick answer to all our question. We feel like , we can always turn to her in the future and she is willing to help us....
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Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
Amy took me to see many different properties in many different locations. Her advise was superb and she answered all my questions very informatively. I would recommend her services to anyone...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
efficient, friendly, knowledgeable and proffessional - a pleasure to deal with. Happy to recommend a good member of the Oakfield team....
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Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
I received excellent service from Amy she was brilliant. She found me the right place for myself and my son and nothing was too much trouble. She went above and beyond for me in more ways than one, she is an asset to this company. Also Amy is friendly,approachable and was very helpful....
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Comment on agent fees
good
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
Throughout the letting process all of my dealings with Oakfield were very pleasant and overall I had a fantastic experience with them....
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Was this helpful? Yes
Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
Callum's friendly efficiency and his willingness to find answers to the questions I asked him, impressed me. I've been shown round properties by agents who have no knowledge of the house or flat concerned and who care even less. Callum had clearly researched the properties beforehand, was knowledgeable about the amenities of the area, and came back to me extremely quickly with the answers to anything he hadn't immediately known. A very polite, pleasant and keen employee....
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Comment on agent fees
Not applicable - I'm a buyer
Was this helpful? Yes
Dec 24,2016
Minithumbup
By:
Dec 24,2016
0 people found
this helpful
Greg was absolutely brilliant, and very very professional! He sold the flat in 1 day for the asking price; I could hardly believe it! I can safely say he was the best agent I have ever dealt with....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Greg Antioch
Dec 29, 2016
View all comments (1)
Thank you Gabriella, I am really pleased we managed to get the flat sold for you ... it is really helpful when vendors listen to us when we tell them a genuine sales price we always try to give the best advice. ...
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Gemma helped us move twice within 1 year and was extremely helpful both times, going above and beyond to find us a suitable property. Being friendly and approachable, coupled with the fact she gets the job done, makes her an asset to the company....
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Comment on agent fees
More expensive than peers
Was this helpful? Yes
Dec 19,2016
Minithumbup
By:
Dec 19,2016
0 people found
this helpful
Greg was one of the most genuine and knowledgable estate agents I have ever met. There was never a moments need to chase or query anything throughtout the process. The service I received was excellent and I would highly recommend Oakfield to anyone that wants to sell a property in the Hastings area. I had a very accurate valuation from Greg and also solid advice about how to maximise the flat's potential in today's current market. I personally feel that Greg's expertise made all the difference a...
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Comment on agent fees
good
Was this helpful? Yes
By: Greg Antioch
Dec 19, 2016
View all comments (1)
Thank you Miriam for such kind words... You were a dream client and I could not have done it without your support, understanding and patience. ...
Dec 19,2016
Minithumbup
By:
Dec 19,2016
0 people found
this helpful
Very polite and helpful agent, would recommend. Made it very easy for a first time renter to understand everything that had to be done which was extremely helpful....
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Comment on agent fees
Fees were not as high as expected which was good.
Was this helpful? Yes
Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
this helpful
Greg has been very helpful, caring, concerned and supportive throughout these past 3 months it took buying our seaside flat. He has always been available and replied to my many emails immediately. He has been sincere and genuine in his correspondence always calm and reassuring. Throughout the whole process we felt he was completely trustworthy. We can highly recommend him....
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Comment on agent fees
Not applicable.
Was this helpful? Yes
By: Greg Antioch
Dec 19, 2016
View all comments (1)
Thank you so much for your kind words, I am so pleased we managed to get you into your new home for Christmas. ...
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Having helped us with a move 6months prior, we knew we were in safe hands with Gemma. Professional conduct and an approachable attittude made this move and the whole process almost enjoyable! Gemma is a true assest to the company and long may she reign....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
Greg responded to emails, kept me informed during the selling process, and took charge of any stumbling blocks (as they sometimes do) in the sales process....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Greg was helpful and friendly at all times throughout the selling process. He negotiated on my behalf with the buyer to obtain the maximum sale price. It was an unusual sale as the buyers were looking for a flat in particular areas and the agents approached residents in my flats, rather than me deciding to sell first and engaging the agents first. My personal circumstances were also unusual as prior to receiving the offer my decision to sell was only provisional. All in all, Greg dealt with the ...
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Comment on agent fees
The fees were as expected, but considering that the agents were effectively working for the buyer in finding a property, rather than me as a seller in finding a buyer, it would have been nice to have paid less. C'est la vie!
Was this helpful? Yes
By: Greg Antioch
Dec 14, 2016
View all comments (1)
Thank you John, I am glad this worked out the buyer is super happy I have literally just moved them in. ...
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
It is my first time letting a property, Amy was very helpful and made it smooth and easy to understand the process of all paperwork involved to get the property and I would highly recommend her to anyone that asked or was looking to rent/buy....
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Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
In general good experience but I would like to be contacted more frequently regarding the reference, move in date etc. Rather disappointed with the state of the flat I moved in to....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Pleasant, efficient, helpful and left positive impact as soon as we met. I will recommend both of them to others....
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Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Gemma Nugent is a very professional and helpful personn.I recommend definitively this agent.the others agents are also very professional....
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Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
The purchase of this flat went very smoothly and quickly. Gemma was always responsive and informative and this was reassuring....
read full review
Comment on agent fees
Fees reasonable
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Amy provided a 5star service , brilliant ! Would highly recommed her and oakfield! And I'm loving my new home. Hastings office have been nothing helpful...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Amy could not have been more helpful both prior to the letting and afterwards. Amy is very professional and it was a pleasure dealing with her. I was constantly kept up to date with progress and frankly I don't think she could have done more for me. First class agent...
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Comment on agent fees
No comment
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
This sale came with some very demanding challenges and Greg and Patrick went out of their way to address these and bring a satisfactory completion. They went beyond the usual call of duty to resolve the problems and I am very satisfied indeed with their service....
read full review
Comment on agent fees
Good. In line with market.
Was this helpful? Yes
By: Greg Antioch
Nov 16, 2016
View all comments (1)
Thank you for your feedback Clive, I am glad we managed to sort the issues out and finally complete. ...
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
I am grateful to Greg for seeing my sale through in a timely manner. He was particularly good at keeping me informed with developments and in liaising between the buyer and myself. I would have no hesitation in selling a property via him again....
read full review
Was this helpful? Yes
By: Greg Antioch
Nov 09, 2016
View all comments (1)
Thank you Alison, It makes my life a lot easier when I am dealing with vendors who stay as calm as you did. ...
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Amy was outstanding. No problem too big or too small, all queries and problems solved with minimum fuss and maximum efficiency. Thanks to Amy I now have a new home to look forward to, aware that I can always count on her and the Oakfield team, should anything be required....
read full review
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Found Gemma easy to talk to and ve ry helpfull.service was excellent,as was all the staff i dealt with.and would use them again....
read full review
Comment on agent fees
What i expected good.
Was this helpful? Yes
Areas covered
  • TN34
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£42,000
  • Max: Β£915,000

Letting
  • Min: Β£0
  • Max: Β£305,000

NAEA ARLA ARMA TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
85 3 200 14 38 0 28 0 28 3
Hannah Stanbridge Hannah Stanbridge
Branch Manager
24 reviews

About Hannah Hannah has been an employee of Oakfield since 2009 starting as a Branch Coordinator and working her way up to being appointed as Branch Manager in 2016. She is extremely organised and there is very li View full profile
Amy Williams Amy Williams
Lettings Negotiator
27 reviews

About Amy Amy joined Oakfield at the end of 2015 as a Branch Coordinator within a short time it became clear that she had the skills and expertise to make an excellent negotiator and was promoted to this role. View full profile
Anna Hill Anna Hill
Lettings Progressor
23 reviews

About Anna I have been with Oakfield for a short time but I will be dedicated to be giving a great service. View full profile
Vic Reed Vic Reed
Home Guide
1 reviews

About Vic When it comes to Oakfield Vic Reed was put in with the foundations, starting with Oakfield more than 19 years ago. Everyone who knows Vic loves him for his happy go lucky persona and his fantastic arr View full profile
Francesca McGuigan Francesca McGuigan
Property Manager
7 reviews

About Francesca Francesca also known as Frankie works closely with Katie dealing with maintenance issues that arise as well as organising regular maintenance to ensure our properties remain compliant at all times. View full profile
Callum Smith Callum Smith
Trainee Sales Negotiator
2 reviews

About Callum Callum is learning the role of a Sales Negotiator working closely with Greg whom is teaching him everything he knows. Having come from a career in retail Callum has decided property is where his real View full profile
Alice  Cruttenden - no image available Alice Cruttenden
1 reviews

About Alice No description set View full profile
Patrick Woolgar Patrick Woolgar
Lettings Negotiator
5 reviews

About Patrick Having proven himself as an apprentice assisting the Negotiators and Listers in their roles, February 2017 saw Patrick promoted to a Lettings Negotiator. In his role as a Lettings Negotiator Patrick w View full profile
Greg Antioch Greg Antioch
Sales Marketing Consultant
8 reviews

About Greg After stints in Dubai and most recently London, Greg joined Oakfield in the Summer of 2016 bringing with him a wealth of experience in the property industry. Greg spends his days doing what he loves, View full profile

Job vacancies

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Fees

No fees set.
Last updated at 2:56 PM 19/01/2017 by allAgents

Complaints Procedure

Complaints

Oakfield has a formal complaints procedure, which is explained below;

As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will
do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person Ҁ“
the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The
Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have
completed our complaints procedure, and received a letter from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen and do
everything we can to resolve your problem, and to make sure you're happy with the way we do it.

Our Complaints Procedure

1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to deal
with your problem sympathetically, fairly and quickly.

2
. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.

3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask the
Manager to refer the complaint to our Financial Director, alternatively you can write to her at the following
address:

Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NH

We request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.
A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of
your complaint, and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
A formal written outcome of this investigation will be sent to you within 15 working days.

4. If your problem has still not been resolved by the Director, please write to her again. Your letter should state
why you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint.
The Financial Director will then give a final response by letter within 7 working days. This will beaccompanied
by The Property Ombudsman Consumer Guide.

5. If you are still not satisfied with the steps taken by Oakfield, you can write to:
The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX
(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).

6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and
Oakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something
that happened more than 12 months before you complained in writing to the Member Agency, or you referred
your complaint to the Ombudsman more than six months after you received the Member AgencyҀ™s final offer of
settlement or answer.

7. The OmbudsmanҀ™s Office may try to settle the dispute by agreement between you and Oakfield. If this is
unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he
believesto be fair in all the circumstances.

8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you reject
the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you
can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 2:56 PM 19/01/2017 by allAgents

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