• Joshua Thompson
    Joshua Thompson
  • Hannah Stanbridge
    Hannah Stanbridge
  • Amy Williams
    Amy Williams
  • Gemma Nugent
    Gemma Nugent
  • Neil Newstead
    Neil Newstead
  • Anna Hill
    Anna Hill
  • Vic Reed
    Vic Reed
  • Kerry Newstead MARLA, MNAEA
    Kerry Newstead MARLA, MNAEA
  • Callum Smith
    Callum Smith
  • upload your photo
    Francesca McGuigan
  • claim your profile
    Alice Cruttenden
  • Patrick Woolgar
    Patrick Woolgar
  • Greg Antioch
    Greg Antioch
Hastings is where Oakfield was established over 16 years ago, now located in the town centre. The Hastings branch is managed by Hannah Stanbridge, who along with his dedicated staff take great pride in the success Oakfield has had in Hastings. Oakfield are well established as Letting Agents, Block Management Agents and Estate Agents in Hastings. Hastings brings the visitors in their thousands for a number of well-known annual events such as the half marathon, Beer and Music Festival, Mayday Jack Read full description... in the Green Festival, carnival and Pirate day. With so much going on in Hastings as well as its beaches, shopping and historic Old Town, we can see why more and more people are moving to the seaside town.
Oakfield

Haig HouseStation Road Hastings
East Sussex
TN34 1NH

01424 446644

Nov 30,2016
Minithumbup
By:
Nov 30,2016
Featured Review
0 people found
this helpful
In general good experience but I would like to be contacted more frequently regarding the reference, move in date etc. Rather disappointed with the state of the flat I moved in to....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
Featured Review
0 people found
this helpful
Pleasant, efficient, helpful and left positive impact as soon as we met. I will recommend both of them to others....
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Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
0 people found
this helpful
Gemma Nugent is a very professional and helpful personn.I recommend definitively this agent.the others agents are also very professional....
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
Featured Review
0 people found
this helpful
The purchase of this flat went very smoothly and quickly. Gemma was always responsive and informative and this was reassuring....
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Comment on agent fees
Fees reasonable
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
Featured Review
0 people found
this helpful
Amy provided a 5star service , brilliant ! Would highly recommed her and oakfield! And I'm loving my new home. Hastings office have been nothing helpful...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Amy could not have been more helpful both prior to the letting and afterwards. Amy is very professional and it was a pleasure dealing with her. I was constantly kept up to date with progress and frankly I don't think she could have done more for me. First class agent...
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Comment on agent fees
No comment
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Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
This sale came with some very demanding challenges and Greg and Patrick went out of their way to address these and bring a satisfactory completion. They went beyond the usual call of duty to resolve the problems and I am very satisfied indeed with their service....
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Comment on agent fees
Good. In line with market.
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By: Greg Antioch
Nov 16, 2016
View all comments (1)
Thank you for your feedback Clive, I am glad we managed to sort the issues out and finally complete.....
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
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I am grateful to Greg for seeing my sale through in a timely manner. He was particularly good at keeping me informed with developments and in liaising between the buyer and myself. I would have no hesitation in selling a property via him again....
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By: Greg Antioch
Nov 09, 2016
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Thank you Alison, It makes my life a lot easier when I am dealing with vendors who stay as calm as you did.....
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
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Amy was outstanding. No problem too big or too small, all queries and problems solved with minimum fuss and maximum efficiency. Thanks to Amy I now have a new home to look forward to, aware that I can always count on her and the Oakfield team, should anything be required....
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Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Found Gemma easy to talk to and ve ry helpfull.service was excellent,as was all the staff i dealt with.and would use them again....
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Comment on agent fees
What i expected good.
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
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Gemma was very helpful, answering all queries that I had very quickly and helping the move go as smoothly as possible....
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
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Gemma has been very helpful in the process, which has been relatively stressful with various external factors considered. Her quick email responses have answered any queries succinctly and effeciently. Thank you Gemma for making this as smooth as possible, greatly appreciated....
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Comment on agent fees
Reasonably expensive agent fees, but as expected.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Gemmas service was excellent from start to finish. She was quick at responding to questions and always more than happy to help....
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Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Amy has been so very helpful with my move last week, 14th October 2016. No problem was too small and she made the whole transition an enjoyable experience where I felt secure. I would thoroughly recommend Amy and oakfield estates to any friends or family members. Jenna Bryant...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
Level of customer service is great. All queries were answered and found staff to be friendly and approachable while maintaining a professional image. Fairly smooth process. Would recommend....
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Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
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I recently rented a property through Gemma in your hastings branch, she was very polite and helpful. Gemma ensured my needs were met and now I'm happy in my new home I wanted to recognise this great service. An asset to your business....
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Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
This was a pretty straight forward transaction that was getting bogged down in summer holidays and inactivity. Once Greg was working on my purchase we started to make good progress. He was proactive and moved things along with all parties. I was very happy with the service I got from Greg....
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By: Greg Antioch
Oct 07, 2016
View all comments (1)
Thank you very much for the feedback Simon, I look forward to working with you again in the future.....
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Gemma was very professional and very helpful in arranging appointments at short notice. Gemma kept me very well informed during negotiations and was very efficient following the agreed sale....
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Was this helpful? Yes
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
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Amy was so brilliant about the services she rendered me and I'm very pleased. I must say she's at the top of everyone. Very patient always there's to listen. Well mannered and very good in her work. Regards from Elizabeth...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
Gemma was an absolute star! so polite and kind she made everything so easy and simple gemma found me an amazing home! i am pleased i went with oakfield but most pleased with how i was treated. She was perfect!...
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Comment on agent fees
I found the agents fees to be good compared to others
Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Amy from the beginning of our search has been so very helpful and I feel went out of her way...Lovely person and the rest of the team excellent, will definitely stay with Oakfield. ..we're both happy with all the help and support including the maintenance team.😊...
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Comment on agent fees
High fees but to be expected? Otherwise no complaints.
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
Our house was sold by Oakfield and the process was so easy from start to finish and not only was it sold quickly it went through within a month. Gemma handled the viewings and negotiations very professionally. Her customer service is great, she was always happy to help where need....
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Comment on agent fees
good
Was this helpful? Yes
Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
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Accurate and consice communication, very sympathetic and helpful when experiencing any issues all the whilst maintaining a very freindly and proffessional approach - All you need in the property industry!...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Gemma was FANTASTIC in her role! Great sales pitch! Appropriate attitude! Brilliant repituar! She goes above and beyond! ðβ€šΓ…ΒΈβ€šΓ‹Ε“β€šΓ’β‚¬Β° Good times!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
Amy was very helpful and attentive with my requirements as it wasn't a straight forward situation so I thank you for all your help...
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Comment on agent fees
Agent fees are expensive any where you go
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
Amy was so helpful throughout the whole process. She knew that it was important for us to move as soon as possible and made sure that all the necessary steps were done quickly and smoothly to ensure we were able to move into the property. She kept us fully updated throughout and we could simply not fault her. Thank you for making such a sometimes stressful and long process so easy and pleasant....
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Was this helpful? Yes
Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
Gemma was very efficient throughout the whole process of moving out of one property into another. I could not fault her. She was contactable outside of her working hours. Nothing was too much trouble for her. When an issue did arise before our due date to move, she was able to sort it without question. Gemma did a fantastic job!...
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Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
I would just like to say what a wonderful job Gemma done for us, she is a credit to the company. She kept me updated at all times of the progress of the move and was an absolute joy to speak with. When there was an issue with the move date, she was on it straight away and was even contactable outside of her working hours. This was by far the easiest move I have had and it was largely down to Gemma. She deserves plenty of credit for the job she had done....
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Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Amy was brilliant throughout the whole process. My first time renting a property myself. She took the time to explain everything to me and was always available for help when I needed her. Can't recommend her enough....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 18,2016
Minithumbup
By:
Jul 18,2016
0 people found
this helpful
What can I say!!! From the moment I called from the viewing, to putting in an offer, to moving in there was never any trouble!!! Paperwork was plain and simple as was the processes. Gemma was fantastic understood my position and worked her hardest to get me in to the property. There was never any issue big or small that Gemma wouldn't see to, even if it was not her responsibility. I could contact her any time any day and she would respond even if she wasn't working. There is nothing more that I ...
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Comment on agent fees
Fees were fair and inline with other agents if not slightly cheaper
Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
I was extremely impressed with Amy's professionalism and thoroughness in dealing with the re-letting of my flat. She kept me very regularly updated on events, arranged the cleaning, redecoration and repairs quickly and efficiently, and was always a pleasure to deal with. It was very nice to have one consistent person to deal with, which I know is not always easy in a busy office. I have really appreciated all her help, and would be delighted to recommend her to anyone....
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Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
Gemma was very nice and helpful, she was quick getting back to me when I had questions, I would recommend her to other people....
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Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
Gemma's professionalism shone through from the first time we met through to and following completion of the rental. She was considerate and provided the greatest help that could be made. She emailed, phoned and provided constant support throughout the contract signing period. I wish her well in her chosen profession....
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Comment on agent fees
The fees were determined by Oakfield.
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
Was quick to respond to emails and pleasant to deal with when asking questions about the property. Am currently in talk with Oakfield about work to be done to the property, they promptly arranged an inspection to look at the defects and they should soon be getting dealt with. No problems so far!...
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Comment on agent fees
High, compared to previous estate agent, but Oakfield seem to be the better estate agent.
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
Joshua and all the staff at oakfield were brilliant. Nothing too much trouble. Friendly and professional. Joshua was always at hand to help things go smoothly. Many thanks joshua...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • TN34
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£42,000
  • Max: Β£915,000

Letting
  • Min: Β£0
  • Max: Β£305,000

NAEA ARLA ARMA TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
85 3 185 13 35 0 26 0 24 3
Joshua Thompson Joshua Thompson
Lettings Negotiator
23 reviews

About Joshua Joshua started with Oakfield in February 2014 as a Branch Co-ordinator in our Head office, his role was to maintain the smooth running of the office, deal with daily administration and manage our in h View full profile
Hannah Stanbridge Hannah Stanbridge
Assistant Branch Manager
24 reviews

About Hannah Hannah has been working in administration and customer care for the past 9 years. Starting at Oakfield in September 2009 as the Branch Co-Ordinator of the Hastings Branch. Hannah progressed so far and View full profile
Amy Williams Amy Williams
14 reviews

About Amy Amy started with Oakfield in December 2015 joining the busy Hastings office as a branch Co-Ordinator. Amy has worked in customer service based jobs and brings with her excellent communication skills a View full profile
Gemma Nugent Gemma Nugent
21 reviews

About Gemma Gemma made a huge step from the retail industry joining Oakfield as a Negotiator. Having worked in retail and customer care for over 10 years, Gemma has gained an impressive amount of organisation and View full profile
Neil Newstead Neil Newstead
Managing Director
15 reviews

About Neil Neil is the Managing Director and co-founder of Oakfield and has 20 years experience in property. His experience in lettings, property management and block management is invaluable. Neil is responsibl View full profile
Anna Hill Anna Hill
Lettings Progressor
22 reviews

About Anna I have been with Oakfield for a short time but I will be dedicated to be giving a great service. View full profile
Vic Reed Vic Reed
Home Guide
1 reviews

About Vic Hi my name is Vic. I am Oakfields home guide, and pride myself for being honest with people, always trying to find their perfect property. View full profile
Kerry Newstead MARLA, MNAEA Kerry Newstead MARLA, MNAEA
Area Director
8 reviews

About Kerry Kerry started at Oakfield back in 2005 as a Sales Negotiator, she quickly progressed to Sales Manager and then further on to Hastings Branch Manager where she led an extremely busy and very successful View full profile
Callum Smith Callum Smith
1 reviews

About Callum Callum joined Oakfield in the summer of this year as a trainee negotiator in the Hastings branch and has not looked back since. With his primary role being the supporting foundation behind the current View full profile
Francesca McGuigan - no image available Francesca McGuigan
Property Manager
1 reviews

About Francesca No description set View full profile
Alice  Cruttenden - upload your photo Alice Cruttenden
1 reviews

About Alice No description set View full profile
Patrick Woolgar Patrick Woolgar
1 reviews

About Patrick Patrick joined Oakfield in September 2016 as an apprentice administrator in the Hastings branch, his main duties are to list new sales properties, meet and greet customers on the phone as well as welc View full profile
Greg Antioch Greg Antioch
3 reviews

About Greg Greg joined the Oakfield team in July after moving to the South coast from London. He has a wealth of experience in the UK and spent 6 years selling real estate in Dubai, a natural people person he s View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 1:06 PM 04/10/2016 by Hannah Stanbridge

Complaints Procedure

Complaints

Oakfield has a formal complaints procedure, which is explained below;

As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will
do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person Ҁ“
the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The
Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have
completed our complaints procedure, and received a letter from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen and do
everything we can to resolve your problem, and to make sure you're happy with the way we do it.

Our Complaints Procedure

1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to deal
with your problem sympathetically, fairly and quickly.

2
. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.

3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask the
Manager to refer the complaint to our Financial Director, alternatively you can write to her at the following
address:

Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NH

We request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.
A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of
your complaint, and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
A formal written outcome of this investigation will be sent to you within 15 working days.

4. If your problem has still not been resolved by the Director, please write to her again. Your letter should state
why you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint.
The Financial Director will then give a final response by letter within 7 working days. This will beaccompanied
by The Property Ombudsman Consumer Guide.

5. If you are still not satisfied with the steps taken by Oakfield, you can write to:
The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX
(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).

6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and
Oakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something
that happened more than 12 months before you complained in writing to the Member Agency, or you referred
your complaint to the Ombudsman more than six months after you received the Member AgencyҀ™s final offer of
settlement or answer.

7. The OmbudsmanҀ™s Office may try to settle the dispute by agreement between you and Oakfield. If this is
unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he
believesto be fair in all the circumstances.

8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you reject
the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you
can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 1:06 PM 04/10/2016 by Hannah Stanbridge

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