• Hannah Stanbridge
    Hannah Stanbridge
  • Amy Williams
    Amy Williams
  • Anna Hill
    Anna Hill
  • Vic Reed
    Vic Reed
  • Francesca McGuigan
    Francesca McGuigan
  • Callum Smith
    Callum Smith
  • Patrick Woolgar
    Patrick Woolgar
  • Katie Redmond
    Katie Redmond
  • Katie Nichols
    Katie Nichols
  • Katie Matthews
    Katie Matthews
  • Jules Greenhow
    Jules Greenhow
Hastings is where Oakfield was established over 16 years ago, now located in the town centre. The Hastings branch is managed by Hannah Stanbridge, who along with his dedicated staff take great pride in the success Oakfield has had in Hastings. Oakfield are well established as Letting Agents, Block Management Agents and Estate Agents in Hastings. Hastings brings the visitors in their thousands for a number of well-known annual events such as the half marathon, Beer and Music Festival, Mayday Jack Read full description... in the Green Festival, carnival and Pirate day. With so much going on in Hastings as well as its beaches, shopping and historic Old Town, we can see why more and more people are moving to the seaside town.
Oakfield

Haig HouseStation Road Hastings
East Sussex
TN34 1NH

01424 446644
Jul 27,2017
Minithumbup
Amy Williams
Hannah Stanbridge
By: 'Bianca'
Jul 27,2017
0 people found
this helpful
I would really recommend Oakfield as an estate agency. All the staff was helpful and I got my dream home. The process was easy and no major requirements from them to get the keys for my new property here in England. Thank you again for all your help and support. Hannah&Amy keep up the good work!!...
read full review
Was this helpful? Yes
Jul 20,2017
Minithumbup
Francesca McGuigan
By: 'Will'
Jul 20,2017
0 people found
this helpful
Very happy with the service I have recieved from Francesca and the other staff at Hastings Oakfield branch. Many Thanks....
read full review
Was this helpful? Yes
Jul 20,2017
Minithumbup
Katie Nichols
By: 'Mr L Whatman'
Jul 20,2017
0 people found
this helpful
I wish to express my thanks to a member of your company Katie Nichols for the handling of the tenancy maintenance for my property. Not only is she a kind and caring young lady but a dedicated one too. She showed great efficiency and professionalism in the way she went about the task at hand. I feel you are lucky to have her on your team. An asset to your company and a credit to herself....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jul 17,2017
Minithumbup
Katie Nichols
By: 'Queens'
Jul 17,2017
0 people found
this helpful
I just wanted to show my appreciation after Katie recently dealt with a rather smelly issue, she was excellent when it came to updating me and never failed to respond to my emails or requests I found Katie to be thoughtful, nice , straight talking and honest whilst remaining very professional through out. I am Very impressed thank you....
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Was this helpful? Yes
Jul 17,2017
Minithumbup
Callum Smith
Hannah Stanbridge
By: 'K Andrews'
Jul 17,2017
0 people found
this helpful
Callum tied up a sale vey quickly on my house, and also give me feed back after every viewing (which was not many, as he sold it so quick). Hannah did a great job with the sale progression, updating me on every step. It was a nice and easy - no had nothing to worry about. Excellent job done, I would completely recommend Oakfield. When I was ringing around other local agents - they were by far the most professional agent I spoke to...
read full review
Comment on agent fees
Good fees
Was this helpful? Yes
Jul 17,2017
Minithumbup
Katie Nichols
By: 'St. Helens'
Jul 17,2017
0 people found
this helpful
I wish to express my thanks to a member of your company Katie Nichols for the handling of the tenancy maintenance for my property. Not only is she a kind and caring young lady but a dedicated one too. She showed great efficiency and professionalism in the way she went about the task at hand. I feel you are lucky to have her on your team. An asset to your company and a credit to herself....
read full review
Was this helpful? Yes
Jul 14,2017
Minithumbup
Katie Nichols
By: 'TKL Properties Ltd'
Jul 14,2017
0 people found
this helpful
We have always found Katie Nicholls to be totally professional in every way and from a Landlord's point of view, she always has our interests at heart, especially when it comes to negotiating with Contractors. She is a very good Ambassador for Oakfield...
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Was this helpful? Yes
Jul 10,2017
Minithumbup
Amy Williams
Patrick Woolgar
By: 'Carl'
Jul 10,2017
0 people found
this helpful
Everybody that I dealt with at Hastings has been very helpful. I am now in possession of the keys and am looking forward to moving in....
read full review
Comment on agent fees
Seems a little high, maybe I'm just a little out of date with prices.
Was this helpful? Yes
Jul 07,2017
Minithumbup
Patrick Woolgar
By: 'Dave'
Jul 07,2017
0 people found
this helpful
Overall a very friendly and approachable guy who was quick to answer questions and make things happen! As a first time renter, I would suggest some more help during viewings, which would of helped me think of things I didn't think of at the time. (No phone line installed, no lock on bathroom). Overall a very positive experience!...
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Comment on agent fees
Not the cheapest in the area but couldn't fault service.
Was this helpful? Yes
Jul 06,2017
Minithumbup
Amy Williams
By: 'njc'
Jul 06,2017
0 people found
this helpful
Amy was very helpful at all stages of moving and made it easy and stress free which was good as she was aware i had just had a bereavement. Thankyou...
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Was this helpful? Yes
Jul 04,2017
Minithumbup
Callum Smith
By: 'Matt c'
Jul 04,2017
0 people found
this helpful
I was really impressed with Callum's knowledge and efficiency. Any questions or assistance was dealt with promptly. I will definetly be recommending and be using oakfield again....
read full review
Comment on agent fees
I was a buyer
Was this helpful? Yes
Jun 12,2017
Minithumbup
Amy Williams
By: 'Zara'
Jun 12,2017
0 people found
this helpful
Amazing service from start to finnish. Amy was very quick and efficient with responding to my equiry. Extremely suck turn around from viewing the property to move in date, listened to what I wanted in a property and budget etc. Very polite and friendly attitude when viewing and on the phone. Couldn't have dealt with a nicer and more professional person, very happy with the service I received....
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Comment on agent fees
Wasn't the cheapest fees but wasn't the most expensive either. Fess where reasonable.
Was this helpful? Yes
Jun 12,2017
Minithumbup
Francesca McGuigan
By: 'Deborah Wearn'
Jun 12,2017
0 people found
this helpful
Francesca is always very prompt to respond and always very helpful. She has sorted out any problems with our tenants swiftly and professionally so I am very happy to recommend her as I feel confident in her competence....
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Was this helpful? Yes
Jun 07,2017
Minithumbup
Patrick Woolgar
Anna Hill
By: 'helen'
Jun 07,2017
0 people found
this helpful
Thankyou. The team members have been helpful, pleasant and efficient. Pretty much pain free from the beginning from viewing to moving in only took a couple of calls and e mails....
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Comment on agent fees
Fair
Was this helpful? Yes
Jun 04,2017
Minithumbup
Patrick Woolgar
Amy Williams
By: 'Amy'
Jun 04,2017
0 people found
this helpful
I was very satisfied with the friendly, professional atmosphere. Both staff members were incredibly helpful and genuine when dealing with me, answered any questions I had....
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Was this helpful? Yes
Jun 02,2017
Minithumbup
Patrick Woolgar
Amy Williams
By: 'Mr P. McGarvie'
Jun 02,2017
0 people found
this helpful
An absolute pleasure to deal with. Polite, professional and efficient. Thankyou to all staff involved for making my moving process as stress free as possible. Would highly recommend....
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Was this helpful? Yes
Jun 01,2017
Minithumbup
Amy Williams
By: 'Rosie and Phoebe'
Jun 01,2017
0 people found
this helpful
We had a first class service from Amy and in her absence Georgia. Nothing was too much trouble, they kept us informed every step of the way and answered any questions we had quickly and efficiently. As a result we have no hesitation in recommending Oakfield to anyone who is looking to rent property in Hastings. Thank you very much Amy for making the whole process smooth and easy for us....
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Comment on agent fees
Fair
Was this helpful? Yes
Jun 01,2017
Minithumbup
Amy Williams
By: 'ty'
Jun 01,2017
0 people found
this helpful
very happy with the lady she sorted out loads of problems for me a brilliant agent im well happy with result...
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Comment on agent fees
well happy with it.
Was this helpful? Yes
May 30,2017
Minithumbup
Katie Nichols
By: 'S Flower'
May 30,2017
0 people found
this helpful
It was a pleasure dealing with Katie Nichols who resolved my cooker problem. I appreciated her positivity, persistence and good humour. It makes life so much easier knowing if a problem crops up you are not made to feel like moaner. Thank you....
read full review
Comment on agent fees
The landlord should pay the agent's fees
Was this helpful? Yes
May 26,2017
Minithumbup
Patrick Woolgar
By: 'Danielle Callaghan'
May 26,2017
0 people found
this helpful
Patrick was really friendly and helpful from the off. He was easy to get hold of, really personable on the phone and face to face and made himself available to myself and my partner through out the process. Patrick wasn't pushy or a hard seller which I've personally felt uncomfortable about when I've met with other estate agents in the past. I would happily go to him again in the future....
read full review
Comment on agent fees
Good- they are the highest I've ever seen but you get what you pay for- excellent service in this case
Was this helpful? Yes
May 08,2017
Minithumbup
By: 'Loren R'
May 08,2017
0 people found
this helpful
From the first conversation that I had with Greg, I just wanted to make sure he was always the person that I dealt with when purchasing my property. I had not even seen the property when deciding to make an offer and then going through the process of purchasing, this was made easy and I was informed throughout, even though I still hadn't viewed the property! The last stages of the completion was when I was able to make the time to view the property and Greg was there to make sure everything went...
read full review
Was this helpful? Yes
May 08,2017
Minithumbup
Amy Williams
Hannah Stanbridge
By: 'Parisa'
May 08,2017
0 people found
this helpful
I'm so happy with the way oakfield dealt with me. They were really helpful, polite and guided me through the stages of getting my first home on my own. I would definatly recomend them to anyone wanting to rent or buy a new home. Thank you....
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Was this helpful? Yes
May 05,2017
Minithumbup
Amy Williams
By: 'Joanna snell'
May 05,2017
1 people found
this helpful
Thankyou so much for helping me and my daughter find our new home,. Amy was very helpful and we are so greatful....
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Was this helpful? Yes
By: Rosie Walsh and Phoebe Stileman
May 24, 2017
View all comments (1)
We had a 5 star plus service from Oakfield in finding our new property to rent. Amy could not have been more helpful, efficient, friendly and knowledgeable. When she was unavailable Georgia was equally fantastic. We can wholeheartedly recommend you all and would definitely use you again. Many, many thanks. ...
May 05,2017
Minithumbup
Callum Smith
By: 'Kas'
May 05,2017
0 people found
this helpful
Greg and Callum's management of my protracted, quite complex sale of a buy-to-let flat was outstanding. This is the best experience I have ever had with any Estate Agent and I have never before written a website review. They kept me informed throughout without having to chase, returned calls, replied to emails and were very pro-active when initially finding a buyer. Thank you to both of you and I will have no hesitation in recommending Oakfield Estate Agents....
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Comment on agent fees
Due to the protracted process of actually putting the flat on the market - a 'fee offer' originally quoted was well out of date when the flat finally became ready. Greg honoured the original offer, which was very much appreciated and to be honest a surprise!
Was this helpful? Yes
May 05,2017
Minithumbup
Amy Williams
By: 'Charys eaton'
May 05,2017
0 people found
this helpful
A huge thankyou to Amy & Staff at Oakfield Hastings for all the help on getting our home! She was so lovely and helpful, nothing seemed a problem for her! There was issues at the start but there in the process of being resolved by the lovely staff! Big shout out and thanks again! Xxx...
read full review
Comment on agent fees
Good fee's.
Was this helpful? Yes
May 04,2017
Minithumbup
Amy Williams
By: 'Dave Clark'
May 04,2017
0 people found
this helpful
Due to a bereavement, my family lost our home and were left with no landlord references, and scant credit references. Amy was integral in convincing the landlord to rent his property to us, and, honestly, I'm not sure what our prospects were without her help. Amy Williams, the Clark-Kent (yes, really) family salute you...
read full review
Comment on agent fees
For the service we received, they were reasonable
Was this helpful? Yes
May 03,2017
Minithumbup
By: 'Chris Apostolides'
May 03,2017
0 people found
this helpful
I instructed Oakfields to sell my property in St Leonards. Greg and his colleagues were very courteous, helpful and professional. My calls were always returned promptly. Faultless service. My house sold! Thank you....
read full review
Comment on agent fees
Fees are reasonable and acceptable. You get what you pay for; worth every penny.
Was this helpful? Yes
Apr 29,2017
Minithumbup
By: 'Olive'
Apr 29,2017
0 people found
this helpful
Greg has been helpful and friendly throughout the buying process which dragged on. Unfortunately this was due to the person at the bottom of the chain. We got there in the end, and I will be putting my stamp on the property. Thank you Greg....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Apr 28,2017
Minithumbup
Amy Williams
By: 'Jane'
Apr 28,2017
0 people found
this helpful
Amy has been extremely helpful and efficient at all stages. Very happy with everything so far. I would recommend Oakfield....
read full review
Was this helpful? Yes
Mar 31,2017
Minithumbup
Amy Williams
By: 'Luke Adams'
Mar 31,2017
0 people found
this helpful
Amy was great in helping me choose my first flat. She understood all my needs and was very helpful when it came to me asking any questions or having any queries about renting a property for the first time. Throughout the whoke process she kept me informed about what was going on right up till my moving in date. She was available throughout this process, even when she was out of the office she'd always follow up with an email or call and made the process very simple and enjoyable. I'd rec...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • TN34
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£42,000
  • Max: Β£915,000

Letting
  • Min: Β£0
  • Max: Β£305,000

NAEA ARLA ARMA TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
88 3 221 14 40 0 31 0 29 3
Hannah Stanbridge Hannah Stanbridge
Branch Manager
27 reviews

About Hannah Hannah has been an employee of Oakfield since 2009 starting as a Branch Coordinator and working her way up to being appointed as Branch Manager in 2016. She is extremely organised and there is very li View full profile
Amy Williams Amy Williams
Lettings Negotiator
38 reviews

About Amy Amy joined Oakfield at the end of 2015 as a Branch Coordinator within a short time it became clear that she had the skills and expertise to make an excellent negotiator and was promoted to this role. View full profile
Anna Hill Anna Hill
Lettings Progressor
26 reviews

About Anna I have been with Oakfield for a short time but I will be dedicated to be giving a great service. View full profile
Vic Reed Vic Reed
Home Guide
1 reviews

About Vic When it comes to Oakfield Vic Reed was put in with the foundations, starting with Oakfield more than 19 years ago. Everyone who knows Vic loves him for his happy go lucky persona and his fantastic arr View full profile
Francesca McGuigan Francesca McGuigan
Property Manager
9 reviews

About Francesca Francesca also known as Frankie works closely with Katie dealing with maintenance issues that arise as well as organising regular maintenance to ensure our properties remain compliant at all times. View full profile
Callum Smith Callum Smith
Trainee Sales Negotiator
5 reviews

About Callum Callum is learning the role of a Sales Negotiator working closely with Greg whom is teaching him everything he knows. Having come from a career in retail Callum has decided property is where his real View full profile
Patrick Woolgar Patrick Woolgar
Lettings Negotiator
10 reviews

About Patrick Having proven himself as an apprentice assisting the Negotiators and Listers in their roles, February 2017 saw Patrick promoted to a Lettings Negotiator. In his role as a Lettings Negotiator Patrick w View full profile
Katie Redmond Katie Redmond
Senior Property Manager
0 reviews

About Katie Katie heads up the property management department of the branch overseeing Katie and Francesca and assisting them with the day to day running of the Hastings portfolio. Katie has worked in property ma View full profile
Katie Nichols Katie Nichols
Property Manager
5 reviews

About Katie Katie joined Oakfield in January 2017, having worked in customer service for 15 years Katie brings a great wealth of knowledge of dealing with clients and providing great customer service. Katie works View full profile
Katie Matthews Katie Matthews
Branch Administrator
0 reviews

About Katie Katie joined Oakfield in January 2017 stepping into the busy role of Branch Administrator. Having worked in customer care and admin for over 12 years she brings plenty of experience with her. Katie wo View full profile
Jules Greenhow Jules Greenhow
Senior Sales Marketing Consultant
0 reviews

About Jules No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:13 AM 13/04/2017 by allAgents

Complaints Procedure

Complaints

Oakfield has a formal complaints procedure, which is explained below;

As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will
do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person Ҁ“
the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The
Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have
completed our complaints procedure, and received a letter from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen and do
everything we can to resolve your problem, and to make sure you're happy with the way we do it.

Our Complaints Procedure

1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to deal
with your problem sympathetically, fairly and quickly.

2
. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.

3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask the
Manager to refer the complaint to our Financial Director, alternatively you can write to her at the following
address:

Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NH

We request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.
A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of
your complaint, and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
A formal written outcome of this investigation will be sent to you within 15 working days.

4. If your problem has still not been resolved by the Director, please write to her again. Your letter should state
why you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint.
The Financial Director will then give a final response by letter within 7 working days. This will beaccompanied
by The Property Ombudsman Consumer Guide.

5. If you are still not satisfied with the steps taken by Oakfield, you can write to:
The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX
(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).

6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and
Oakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something
that happened more than 12 months before you complained in writing to the Member Agency, or you referred
your complaint to the Ombudsman more than six months after you received the Member AgencyҀ™s final offer of
settlement or answer.

7. The OmbudsmanҀ™s Office may try to settle the dispute by agreement between you and Oakfield. If this is
unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he
believesto be fair in all the circumstances.

8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you reject
the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you
can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 9:13 AM 13/04/2017 by allAgents

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