• Hannah Stanbridge
    Hannah Stanbridge
  • Amy Williams
    Amy Williams
  • Adam Sellers
    Adam Sellers
  • Vic Reed
    Vic Reed
  • Callum Smith
    Callum Smith
  • Katie Matthews
    Katie Matthews
  • upload your photo
    Andrew Barber-Wells
  • claim your profile
    Emma Storey
  • upload your photo
    Jasmine Morton
  • Kevin Andrews
    Kevin Andrews
Hastings is where Oakfield was established over 16 years ago, now located in the town centre. The Hastings branch is managed by Hannah Stanbridge, who along with his dedicated staff take great pride in the success Oakfield has had in Hastings. Oakfield are well established as Letting Agents, Block Management Agents and Estate Agents in Hastings. Hastings brings the visitors in their thousands for a number of well-known annual events such as the half marathon, Beer and Music Festival, Mayday Jack Read full description... in the Green Festival, carnival and Pirate day. With so much going on in Hastings as well as its beaches, shopping and historic Old Town, we can see why more and more people are moving to the seaside town.
Oakfield

Haig HouseStation Road Hastings
East Sussex
TN34 1NH

01424 446644
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Properties for Sale
Properties to Rent

“ First time move to Hastings stress free... ”

May 16,2018
Minithumbup
Kevin Andrews
By: 'Jim'
May 16,2018
0 people found
this helpful
Very helpful. Always quick to reply and help with any additional information requested. Friendly face to face meetings. Infanct all staff at Oakfield were very friendly. Moving to a new area is always stressful but Kevin made it as care free as possible. Recommended...
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Comment on agent fees
Fees are never a good thing but their part of the process and Oakfields were not the most expensive compared to other agencies
Was this helpful? Yes

“ Easy communication and very helpful... ”

Apr 26,2018
Minithumbup
Kevin Andrews
By: 'AmiWoods'
Apr 26,2018
0 people found
this helpful
Kevin was very professional yet easy to communicate with. He was extremely helpful in helping get everything together and completed within a very reasonable amount of time. He was friendly, informative and well mannered....
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Comment on agent fees
Very good!
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“ Helpfulness... ”

Apr 12,2018
Minithumbup
Amy Williams
Amy Williams
By: 'Patricia Ede'
Apr 12,2018
0 people found
this helpful
Amy was extremely helpful and answered all our question. Amy went out of her way to ensure we had a hassel free time when signing papers and that all our queries were answered and if she needed advice, she came back in a timely fashion....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Excellent service... ”

Apr 07,2018
Minithumbup
Kevin Andrews
By: 'Hollie'
Apr 07,2018
0 people found
this helpful
Thank you so much Kevin for your quick and efficient work with me letting my new flat. You made the whole experience very easy and straightforward and it was a pleasure to use oakfield....
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“ Great service... ”

Apr 06,2018
Minithumbup
Kevin Andrews
By: 'Corinna Clamp'
Apr 06,2018
0 people found
this helpful
Great service from Kevin & Amy. Kevin has been very helpful with my move-in and arranging everything goes smoothly. Overall very friendly, high quality and very professional. I would definitely recommend!...
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“ Professionalism!!... ”

Apr 05,2018
Minithumbup
Amy Williams
Kevin Andrews
By: 'Ash.'
Apr 05,2018
3 people found
this helpful
Being new to the rental market I knew nothing of the detail or process involved. I was taken through this task in a very courteous and efficient manner indeed by Amy Williams with occasional assistance from Kevin Andrews. My circumstances were quite complex but nothing ...
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By: Jim Elston
Apr 05, 2018
View all comments (1)
Me and my Partner were looking for a flat when we saw one we liked we rang oakfield and spoke and then met up with Amy who was very helpful and very pleasant i spoke to Amy a few times after that and met her at oakfield offices in hastings Amy has always been very helpful friendly and professional and always said that if i needed any help i could contact her i know she is busy but Amy always found time for you ...

“ Brilliant... ”

Mar 23,2018
Minithumbup
Amy Williams
By: 'Enza'
Mar 23,2018
0 people found
this helpful
Really helpful and efficient, no complaints. Emails were answered very quickly and aftercare too! Would highly recommend to a friend...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 05,2018
Minithumbup
Amy Williams
By: 'Trevor S'
Feb 05,2018
0 people found
this helpful
I first contacted Amy on Wednesday 31st Feb asking if it was possible to move into a flat by the weekend (tall order I know and a massive challenge) but Amy was very prompt at her replies to emails. I have to say that by ...
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Comment on agent fees
The fees, were reduced by Amy's manager, and the fees were in line with other agents, but the overall experience far outweighed the cost of the fees.
Was this helpful? Yes
Feb 05,2018
Minithumbup
By: 'Chris S'
Feb 05,2018
0 people found
this helpful
I am pleased to be able to give a very positive review of the help and service provided by Patrick Woolgar regarding my recent rental of a flat via Oakfield Hastings. I formerly worked in banking for 10 years and subsequently had my own business, so ...
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Comment on agent fees
In line with current levels and legislation.
Was this helpful? Yes
Jan 26,2018
Minithumbup
Amy Williams
By: 'Ammar & Talulah'
Jan 26,2018
0 people found
this helpful
Absolutely fantastic estate agency in particular our agent Amy Williams who made the entire process of moving for us so effortlessly easy and enjoyable and made us feel like her highest priority. Would highly recommend anybody to choose this agency and if you're lucky ...
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Comment on agent fees
Very good!
Was this helpful? Yes
Dec 21,2017
Minithumbup
Amy Williams
By: 'Lucy'
Dec 21,2017
0 people found
this helpful
Amy was brilliant throughout the whole process, she acted quickly when a few mistakes where made with viewing times and took time out of her day to show us round the flat. Her commication skills where brilliant we where kept in the loop with everything. ...
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Amy Williams
By: 'Paul & Alice'
Dec 21,2017
0 people found
this helpful
Excellent service provide by Amy. As a first time renter, she kept us in the loop and stay late in the office for the us when we couldn't make it before 5pm. Very professional and a pleasure to deal with....
read full review
Was this helpful? Yes
Oct 05,2017
Minithumbup
Adam Sellers
By: 'adamfs'
Oct 05,2017
0 people found
this helpful
Thanks to Katie and Adam for organising the repair needed here . The contractors RB maintenance were prompt , well equipped and efficient about their work , noticeably the expert finishing. And importantly, careful and tidy .They made the job straightforward . So I recommend the team . Thanks again ...
read full review
Was this helpful? Yes
Sep 05,2017
Minithumbup
Amy Williams
By: 'Sam F Taylor'
Sep 05,2017
0 people found
this helpful
From our first meeting I was sure Amy was a kind and consumate professional. She listened to what I had to say in regards to what kind of property I wanted and responded immediatly, even arranging a viewing of a house three weeks before the ...
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Comment on agent fees
Very reasonable, worth every penny.
Was this helpful? Yes
By: Amy Williams
Sep 05, 2017
View all comments (1)
Thank you very much Sam. I hope you are all settled and happy in your new home ...
Sep 01,2017
Minithumbup
By: 'Rosie'
Sep 01,2017
0 people found
this helpful
Both Patrick and Anna deserve five-star ratings for their warm, friendly service. They responded to queries quickly and in-depth, and made all information supplied very clear. They were a delight to deal with and I would happily deal with them again in future, and recommend ...
read full review
Comment on agent fees
The fees were reasonable and as expected.
Was this helpful? Yes
Jul 27,2017
Minithumbup
Amy Williams
Hannah Stanbridge
By: 'Bianca'
Jul 27,2017
0 people found
this helpful
I would really recommend Oakfield as an estate agency. All the staff was helpful and I got my dream home. The process was easy and no major requirements from them to get the keys for my new property here in England. Thank you again for ...
read full review
Was this helpful? Yes
Jul 20,2017
Minithumbup
By: 'Will'
Jul 20,2017
0 people found
this helpful
Very happy with the service I have recieved from Francesca and the other staff at Hastings Oakfield branch. Many Thanks....
read full review
Was this helpful? Yes
Jul 17,2017
Minithumbup
By: 'Queens'
Jul 17,2017
0 people found
this helpful
I just wanted to show my appreciation after Katie recently dealt with a rather smelly issue, she was excellent when it came to updating me and never failed to respond to my emails or requests I found Katie to be thoughtful, nice , straight talking and ...
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Was this helpful? Yes
Jul 17,2017
Minithumbup
Callum Smith
Hannah Stanbridge
By: 'K Andrews'
Jul 17,2017
0 people found
this helpful
Callum tied up a sale vey quickly on my house, and also give me feed back after every viewing (which was not many, as he sold it so quick). Hannah did a great job with the sale progression, updating me on every step. It was ...
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Comment on agent fees
Good fees
Was this helpful? Yes
Jul 17,2017
Minithumbup
By: 'St. Helens'
Jul 17,2017
0 people found
this helpful
I wish to express my thanks to a member of your company Katie Nichols for the handling of the tenancy maintenance for my property. Not only is she a kind and caring young lady but a dedicated one too. She showed great efficiency and professionalism ...
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Was this helpful? Yes
Jul 14,2017
Minithumbup
By: 'TKL Properties Ltd'
Jul 14,2017
0 people found
this helpful
We have always found Katie Nicholls to be totally professional in every way and from a Landlord's point of view, she always has our interests at heart, especially when it comes to negotiating with Contractors. She is a very good Ambassador for Oakfield...
read full review
Was this helpful? Yes
Jul 10,2017
Minithumbup
Amy Williams
By: 'Carl'
Jul 10,2017
0 people found
this helpful
Everybody that I dealt with at Hastings has been very helpful. I am now in possession of the keys and am looking forward to moving in....
read full review
Comment on agent fees
Seems a little high, maybe I'm just a little out of date with prices.
Was this helpful? Yes
Jul 07,2017
Minithumbup
By: 'Dave'
Jul 07,2017
0 people found
this helpful
Overall a very friendly and approachable guy who was quick to answer questions and make things happen! As a first time renter, I would suggest some more help during viewings, which would of helped me think of things I didn't think of at the time. (...
read full review
Comment on agent fees
Not the cheapest in the area but couldn't fault service.
Was this helpful? Yes
Jul 06,2017
Minithumbup
Amy Williams
By: 'njc'
Jul 06,2017
0 people found
this helpful
Amy was very helpful at all stages of moving and made it easy and stress free which was good as she was aware i had just had a bereavement. Thankyou...
read full review
Was this helpful? Yes
Jul 04,2017
Minithumbup
Callum Smith
By: 'Matt c'
Jul 04,2017
0 people found
this helpful
I was really impressed with Callum's knowledge and efficiency. Any questions or assistance was dealt with promptly. I will definetly be recommending and be using oakfield again....
read full review
Comment on agent fees
I was a buyer
Was this helpful? Yes
Jun 12,2017
Minithumbup
Amy Williams
By: 'Zara'
Jun 12,2017
0 people found
this helpful
Amazing service from start to finnish. Amy was very quick and efficient with responding to my equiry. Extremely suck turn around from viewing the property to move in date, listened to what I wanted in a property and budget etc. Very polite and friendly attitude ...
read full review
Comment on agent fees
Wasn't the cheapest fees but wasn't the most expensive either. Fess where reasonable.
Was this helpful? Yes
Jun 12,2017
Minithumbup
By: 'Deborah Wearn'
Jun 12,2017
0 people found
this helpful
Francesca is always very prompt to respond and always very helpful. She has sorted out any problems with our tenants swiftly and professionally so I am very happy to recommend her as I feel confident in her competence....
read full review
Was this helpful? Yes
Jun 07,2017
Minithumbup
By: 'helen'
Jun 07,2017
0 people found
this helpful
Thankyou. The team members have been helpful, pleasant and efficient. Pretty much pain free from the beginning from viewing to moving in only took a couple of calls and e mails....
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Comment on agent fees
Fair
Was this helpful? Yes
Jun 04,2017
Minithumbup
Amy Williams
By: 'Amy'
Jun 04,2017
0 people found
this helpful
I was very satisfied with the friendly, professional atmosphere. Both staff members were incredibly helpful and genuine when dealing with me, answered any questions I had....
read full review
Was this helpful? Yes
Jun 02,2017
Minithumbup
Amy Williams
By: 'Mr P. McGarvie'
Jun 02,2017
0 people found
this helpful
An absolute pleasure to deal with. Polite, professional and efficient. Thankyou to all staff involved for making my moving process as stress free as possible. Would highly recommend....
read full review
Was this helpful? Yes
Areas covered
  • TN34
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£42,000
  • Max: Β£915,000

Letting
  • Min: Β£0
  • Max: Β£305,000

NAEA ARLA ARMA TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
88 3 236 14 40 0 31 0 28 3
Hannah Stanbridge Hannah Stanbridge
Branch Manager
27 reviews

About Hannah Hannah has been an employee of Oakfield since 2009 starting as a Branch Coordinator and working her way up to being appointed as Branch Manager in 2016. She is extremely organised and there is very li View full profile
Amy Williams Amy Williams
Lettings Negotiator
46 reviews

About Amy Amy joined Oakfield at the end of 2015 as a Branch Coordinator within a short time it became clear that she had the skills and expertise to make an excellent negotiator and was promoted to this role. View full profile
Adam Sellers Adam Sellers
Senior Sales Negotiator
43 reviews

About Adam Adam first joined Oakfield in September 2013 as a Junior Sales Negotiator within the Hastings Branch. Adam passed his NAEA exams in such a short period of time which lead to his promotion to a Full Ti View full profile
Vic Reed Vic Reed
Home Guide
1 reviews

About Vic When it comes to Oakfield Vic Reed was put in with the foundations, starting with Oakfield more than 19 years ago. Everyone who knows Vic loves him for his happy go lucky persona and his fantastic arr View full profile
Callum Smith Callum Smith
Trainee Sales Negotiator
5 reviews

About Callum Callum came to Oakfield in July 2016 in a junior negotiator role. At his core Callum is a hard worker and will do what it takes to get the job done for his clients. That commitment combined with his n View full profile
Katie Matthews Katie Matthews
Branch Administrator
0 reviews

About Katie Katie joined Oakfield in January 2017 stepping into the busy role of Branch Administrator. Having worked in customer care and admin for over 12 years she brings plenty of experience with her. Katie wo View full profile
Andrew Barber-Wells - no image available Andrew Barber-Wells
Sales Manager
0 reviews

About Andrew Having joined Oakfield in 2018 from the busy London market, Andrew is a highly motivated and experienced estate agent who believes in providing an excellent customer experience. He believes that stron View full profile
Emma Storey - upload your photo Emma Storey
Property Management Administrator
0 reviews

About Emma Emma joined Oakfield in January 2018, having worked in customer care and admin for 5 years, she brings plenty of experience with her. Emma works very closely with Jasmine and Ricky dealing with mainte View full profile
Jasmine Morton - no image available Jasmine Morton
Property Management Administrator
0 reviews

About Jasmine Jasmine joined the Hastings team in November 2017, Jasmine works alongside Emma and Ricky in the Property Management department assisting them with day to day maintenance. Having worked in customer se View full profile
Kevin Andrews Kevin Andrews
5 reviews

About Kevin Kevin first joined Oakfield in 2008 working within our lettings department, Kevin progressed throughout his career at Oakfield and was shortly promoted to Branch manager within our Bexhill Branch and View full profile

Fees

No fees set.
Last updated at 9:13 AM 13/04/2017 by allAgents

Complaints Procedure

Complaints

Oakfield has a formal complaints procedure, which is explained below;

As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will
do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person Ҁ“
the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The
Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have
completed our complaints procedure, and received a letter from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen and do
everything we can to resolve your problem, and to make sure you're happy with the way we do it.

Our Complaints Procedure

1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to deal
with your problem sympathetically, fairly and quickly.

2
. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.

3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask the
Manager to refer the complaint to our Financial Director, alternatively you can write to her at the following
address:

Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NH

We request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.
A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of
your complaint, and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
A formal written outcome of this investigation will be sent to you within 15 working days.

4. If your problem has still not been resolved by the Director, please write to her again. Your letter should state
why you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint.
The Financial Director will then give a final response by letter within 7 working days. This will beaccompanied
by The Property Ombudsman Consumer Guide.

5. If you are still not satisfied with the steps taken by Oakfield, you can write to:
The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX
(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).

6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and
Oakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something
that happened more than 12 months before you complained in writing to the Member Agency, or you referred
your complaint to the Ombudsman more than six months after you received the Member AgencyҀ™s final offer of
settlement or answer.

7. The OmbudsmanҀ™s Office may try to settle the dispute by agreement between you and Oakfield. If this is
unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he
believesto be fair in all the circumstances.

8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you reject
the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you
can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 9:13 AM 13/04/2017 by allAgents

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Branch - Hastings, TN34