• Glenn Sanson MARLA
    Glenn Sanson MARLA
  • Richard Snatt MNAEA, BA Hons
    Richard Snatt MNAEA, BA Hons
  • Anna Hill
    Anna Hill
  • Rebecca Green
    Rebecca Green
  • Kate Plows
    Kate Plows
  • Heather Basson
    Heather Basson
  • Lauren Vousden
    Lauren Vousden
  • Zoe Hodd
    Zoe Hodd
Our Eastbourne branch is run by Richard Snatt who has just under 10 years of experience in estate agency along with a wealth of knowledge of the town itself and the surrounding areas. Richard and his team are always on hand to assist our clients with their property requirements. With the picturesque South Downs stretching throughout the whole town and the attractive seafront. Eastbourne is a popular seaside town and holiday destination with the Duke of Devonshire being largely responsible for de Read full description...velopment in the 18th Century. Eastbourne draws in the visitors year after year for the popular tennis tournament held in the town serving as a warm up for Wimbledon and to visit the many attractions to include the Pier, bandstand and Beachy Head.
Oakfield

35 Cornfield Road Eastbourne
East Sussex
BN21 4QG

01323 723500


Properties for sale
Properties for rent
Nov 16,2017
Minithumbup
Lauren Vousden
Heather Basson
By: 'Mr Enefer'
Nov 16,2017
0 people found
this helpful
We are very pleased with Oakfield Eastbourne having sold a property. Heather Basson did the negotiation and then Lauren Vousden supported us every step of the way. I felt I could trust them and sought Lauren's advice a lot during the sale. Special mention should go to Rebecca Green who always answered the phone promptly and passed on messages to and from the branch efficiently. I would,and have, recommended Oakfield for both buying,selling and letting....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 11,2017
Minithumbup
Rebecca Green
Kate Plows
By: 'Maria'
Oct 11,2017
0 people found
this helpful
I have lived in an Oakfield property for three years and during that time, have had incredible support from the team there. They have always been thoroughly professional and helpful with whatever queries I had. I had very few problems with the property during my tenancy but when I did encounter an issue, they were always quick to resolve it. The team have maintained a great communication with me throughout my tenancy and have always been very friendly. The only reason I have moved property is be...
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
Jun 17,2017
Minithumbup
Lauren Vousden
Richard Snatt MNAEA, BA Hons
By: 'CAB'
Jun 17,2017
0 people found
this helpful
Excellent from beginning to end. emails answered promptly. phone calls taken and returned promptly. cannot find fault with this excellent service....
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Comment on agent fees
would always prefer them to be lower
Was this helpful? Yes
Jun 17,2017
Minithumbup
Richard Snatt MNAEA, BA Hons
Lauren Vousden
By: 'Christine'
Jun 17,2017
0 people found
this helpful
I am very impressed with Oakfield and the staff at Eastbourne. They are very friendly, reassuring, honest and a great team. Thank you so much ....
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Comment on agent fees
Value for money
Was this helpful? Yes
Jun 07,2017
Minithumbup
Glenn Sanson MARLA
Zoe Hodd
By: 'Reddy'
Jun 07,2017
0 people found
this helpful
Glenn was very professional and to the point on valuation and briefing me on the rental issues in our first meeting. This is my first experience in renting a property. Zoe has been very efficient and helpful in finding the tenant and going through the process of letting. Thank you very much for assisting me in becoming a landlady....
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Comment on agent fees
Good
Was this helpful? Yes
May 15,2017
Minithumbup
Rebecca Green
Kate Plows
By: 'Jean'
May 15,2017
0 people found
this helpful
Extremely helpful staff assisting in tenant concerns and other matters relating to renting out a property. Very efficient in communicating between tenants and landlords which makes life a lot easier....
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Was this helpful? Yes
May 08,2017
Minithumbup
Richard Snatt MNAEA, BA Hons
By: 'Teresa Tindal'
May 08,2017
0 people found
this helpful
I was so impressed with the service l received l used Oakfield twice firstly to sell my bungalow in Cromarty walk in2015 when Charlotte dealt with the sale and this time selling my house in Langney with Richard dealing with sale . Thank you Richard for you empathy and support with what was at times so stressful and a bit of a nightmare dealing with all those never ending queries. You managed to keep me positive....
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Comment on agent fees
We had no complaints about the fees ,with us they earned it.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Zoe Hodd
By: 'J Brown'
Apr 28,2017
0 people found
this helpful
Finding a property was becoming really stressful, however with the help of Zoe at Oakfield the whole process became less of a burden and more enjoyable. Zoe's friendly and professional manner allowed me to place my faith in her and Oakfield. I would like to thank Oakfield, and Zoe, for all their help....
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Comment on agent fees
Good value for money.
Was this helpful? Yes
Apr 17,2017
Minithumbup
Glenn Sanson MARLA
By: 'Zoe'
Apr 17,2017
0 people found
this helpful
I found Mr Glenn Sanson so helpful and approachable and an absolute delight throughout my process of finding and renting a property from the Eastbourne branch of oakfield. He helped me with every aspect and I couldn't thank him enough for all that he did for my partner and I! A true credit to Oakfields! Thanks again Glenn...
read full review
Comment on agent fees
The prices are in line with most agents in the Eastbourne area
Was this helpful? Yes
Apr 08,2017
Minithumbup
Glenn Sanson MARLA
By: 'sharon'
Apr 08,2017
1 people found
this helpful
Glenn has acted professionally throughout the letting process and has been consistently working above any standard that I could have expected. He is a credit to Oaklands agency who can only ever be as good as their staff. Grab him for your property let....
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Comment on agent fees
I think the add on's are expensive. Standard fee is to charge 2 weeks rent for finding a tenant but the charge for contract handling is too high. Inventory cost is above average but worth it for the high standard of care if you have a decent property to let.
Was this helpful? Yes
Mar 31,2017
Minithumbup
Zoe Hodd
By: 'Louise'
Mar 31,2017
0 people found
this helpful
Zoe has been a pleasure to deal with from start to finish. She has been very helpful and made renting my first property a breeze! I highly recommend Zoe to anybody!!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Zoe Hodd
Glenn Sanson MARLA
By: 'Lauren Dobson'
Mar 31,2017
0 people found
this helpful
Both members of Oakfields estate agents were absolutely fantastic at finding me and my partner the perfect home! Very friendly and also professional. Will definitely recommend to friends and family when looking to rehome. Thank you so much for everything you did for us!...
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Was this helpful? Yes
Mar 31,2017
Minithumbup
Lauren Vousden
By: 'Francesca H'
Mar 31,2017
0 people found
this helpful
Lauren has been amazing! She posted a letter to us to recommend her services and going with her was the best decision we made. Her enthusiasm toward our property, personable, honest and detailed approach made us feel confident that we were in good hands. She was really reliable and kept us updated with regards to viewings, feedback and offers. I would highly recommend Lauren and Oakfield Estate agents, they have been brilliant....
read full review
Comment on agent fees
The agents fees were fine.
Was this helpful? Yes
Mar 31,2017
Minithumbup
Lauren Vousden
By: 'Naveen'
Mar 31,2017
0 people found
this helpful
Hello all It says that First impression is the best impression. Lauren perfectly fits into this description. I have recently sought the help of Oakfield to get my property on to the market. Lauren has been very positive and most importantly very transparent from day one of our meeting. She's been very professional and systematic in her approach. I definitely recommend Oakfield to anyone lost in the path of buying and selling properties. Thank you Lauren....
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Comment on agent fees
Very good.
Was this helpful? Yes
Mar 31,2017
Minithumbup
Lauren Vousden
By: 'Michael Doctors'
Mar 31,2017
0 people found
this helpful
The Staff at Oakfield are superb, especially Lauren Vousden. Lauren has been totally professional at every stage in the sales process, from advising us in relation to the marketing price through to viewings of prospective properties for us to purchase. Lauren excelled during the negotiation process and was instrumental in achieving the price we wanted for the property. We couldn't be more satisfied and have already recommended Lauren to friends!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Lauren Vousden
By: 'Amicie'
Mar 31,2017
0 people found
this helpful
I met Lauren when she came to value our flat in February to discuss putting it on the market. Her manner absolutely set her apart from the other estate agents that had called over. She had a comfortable and friendly manner yet her knowledge and ability to discuss the sale was more detailed. She also listened to what we wanted in terms of an onward purchase. Once she had secured our sale through Oakfield she has remained attentive to any queries and has not treated us as simply a sales figure to...
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Comment on agent fees
Negotiated a fair deal
Was this helpful? Yes
Mar 31,2017
Minithumbup
Zoe Hodd
By: 'Alice'
Mar 31,2017
0 people found
this helpful
I work for an agency based in Hove and we regularly have dealings with Oakfield in Eastbourne and I would recommend them highly. I speak most often with Zoe Hodd who always handles query's really efficiently and with a friendly, cheerful manner. She is always a pleasure to do business with!...
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Was this helpful? Yes
Mar 31,2017
Minithumbup
Zoe Hodd
By: 'Marissa H'
Mar 31,2017
0 people found
this helpful
Finding a place to rent on my own was made so much easier and less scary with the help of Zoe! Everything ran smoothly and I was kept up to date with everything so I was always in the loop. Very open and honest!...
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Comment on agent fees
good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Rebecca Green
By: 'Mollie B'
Mar 31,2017
0 people found
this helpful
We have had a lovely experience with Rebecca and Oakfield over the last two years and would definitely go with them again. We will recommend them to all of our friends and family. Rebecca was always lovely with any queries we had and she always asked how we were feeling at the start of any conversation which was a nice touch. It made us seem like she really cared about us. No problems, no complaints. Very happy....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2017
Minithumbup
Lauren Vousden
By: 'Millie'
Mar 31,2017
0 people found
this helpful
Lauren is fabulous! Nothing is ever to much and I have no doubt that she eat sleeps and breathes property! You be hard pushed to find another agent who's as dedicated x...
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Was this helpful? Yes
Mar 30,2017
Minithumbup
Kate Plows
By: 'Gary E'
Mar 30,2017
0 people found
this helpful
I am a landlord and am very pleased with Kate's service,professionalism and friendly manner over the past 6 months.I have no hesitation in recommending Kate and Oakfield....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 29,2017
Minithumbup
Glenn Sanson MARLA
By: 'Brian Glew'
Mar 29,2017
1 people found
this helpful
Excellent service provided in a constructive and pro-active manner. Glenn and the team kept me informed every step of the way, ensuring a trouble-free outcome in letting my first property....
read full review
Comment on agent fees
Got a good deal on full management which made collection only a non-starter.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Heather Basson
By: 'L Blunden'
Mar 28,2017
0 people found
this helpful
Heather was very knowledgeable about the properties for sale and was able to match my requirements. She really put her self out to ensure I could view the properties when convenient....
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Comment on agent fees
Not applicable
Was this helpful? Yes
Mar 27,2017
Minithumbup
Zoe Hodd
By: 'Emel Gurkas'
Mar 27,2017
0 people found
this helpful
Zoe was always very smiley and also helpful when me & my Partner visited Oakfield and helpful with our flat process:)...
read full review
Was this helpful? Yes
Mar 22,2017
Minithumbup
Zoe Hodd
By: 'AG90'
Mar 22,2017
0 people found
this helpful
Zoe from viewing to completion has been a credit to the company. She has handled all questions and queries quickly and taken the problem away, returning with a solution. Brilliant, thank-you....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Heather Basson
Richard Snatt MNAEA, BA Hons
By: 'very satisfied client'
Mar 20,2017
0 people found
this helpful
The team at Oakfield have been absolutely brilliant in effecting my recent house move. It was a paricularly traumatic event in my life but Heather and Richard , as well as Lauren and the rest of the team brought me through it. They were efficient and empathetic, and dealt with all my queries...(.and I was persistent! ) with their friendly understanding. Nothing was too much trouble and they managed to rustle up a first time buyer when the first sale fell through....
read full review
Comment on agent fees
The feed were as we expected, and for the effort they put in to get me moved was definitely value for money.
Was this helpful? Yes
Mar 20,2017
Minithumbup
Lauren Vousden
Heather Basson
By: 'James'
Mar 20,2017
0 people found
this helpful
Great service from a great team who found my buyer on the first day of viewings. Will definitely use this office again!!...
read full review
Comment on agent fees
Fees were fine.
Was this helpful? Yes
Mar 15,2017
Minithumbup
Rebecca Green
Kate Plows
By: 'Chelsea'
Mar 15,2017
0 people found
this helpful
Rebecca and Kate have both been there to answer any of my questions without fail, ive never had to wait for a reply they have always got back to me ASAP, this is my first time renting and they have made it a lot easier and less scary for me...
read full review
Was this helpful? Yes
Mar 14,2017
Minithumbup
Zoe Hodd
Glenn Sanson MARLA
By: 'Carrie Mcmurdo'
Mar 14,2017
0 people found
this helpful
Amazing service ! Helping me and my partner move in and start renting our first home together ! Always helpful whenever we called with questions would highly recommend...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2017
Minithumbup
Rebecca Green
By: 'Val'
Mar 14,2017
6 people found
this helpful
My experience with Oakfield was not the best one. I'm the four years I lived in the flat rented from you I have not had a single inspection and only last year I had a request for one but the time was not convenient for me so I've never heard back. The roof in my flat leaked for pretty much the whole winter until the landlord had to replace the whole roof because one evening I woke up and I had to put a bucket to collect the water coming through - if anyone form oakfield bothered to come in a...
read full review
Comment on agent fees
The fees are ridiculous
Was this helpful? Yes
Areas covered
  • BN21
  • Eastbourne
  • BN23
  • Seaford
  • BN22
  • Polgate, Hailsham
  • BN24
  • BN20
  • BN26
  • BN27
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£77,500
  • Max: Β£660,000

Letting
  • Min: Β£0
  • Max: Β£185,000

NAEA ARLA ARMA DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
54 0 67 1 59 2 55 0 8 1
Glenn Sanson MARLA Glenn Sanson MARLA
Senior Lettings Marketing Consultant
13 reviews

About Glenn Glenn has 8 years' experience in the lettings industry all of that time working in Eastbourne, there isn't much Glenn can't tell you about the town. In his role as Senior Lettings Marketing Consultant View full profile
Richard Snatt MNAEA, BA Hons Richard Snatt MNAEA, BA Hons
Branch Manger
119 reviews

About Richard Richard has worked in the property industry since 2008 and joined Oakfield in 2010 taking on the role of sales negotiator in our newly opened Bexhill branch. During his time at Oakfield he has progres View full profile
Anna Hill Anna Hill
Lettings Progressor
27 reviews

About Anna I have been with Oakfield for a short time but I will be dedicated to be giving a great service. View full profile
Rebecca Green Rebecca Green
Branch Administrator
21 reviews

About Rebecca Rebecca joined the team in 2015 stepping into the role of Branch Administrator, her organisation skills are second to none and she is a huge asset to the team. She works closely with Richard to ensure View full profile
Kate Plows Kate Plows
Property Manager
7 reviews

About Kate Kate stepped into the role of property manager in 2016 having joined Oakfield after working in retail and customer care for 10 years. Kate deals with any maintenance issues that arise from our letting View full profile
Heather Basson Heather Basson
Sales Negotiator
5 reviews

About Heather Heather joined Oakfield in 2016 wanting to pursue a career in property and is thoroughly enjoying learning all aspects of the sales process. She spends her days liaising with applicants updating them View full profile
Lauren Vousden Lauren Vousden
Sales Marketing Consultant
10 reviews

About Lauren Lauren has worked in Estate Agency since 2000, having worked for competitors in Eastbourne, Polegate, Shoreham and Seaford before joining Oakfield in 2009 to open the Eastbourne branch. She then took View full profile
Zoe Hodd Zoe Hodd
Lettings Negotiator
10 reviews

About Zoe A new addition to the team for 2017 Zoe Hood joins us as a Lettings Negotiator. Prior to joining Oakfield Zoe has worked in Seaford as a Sales Negotiator but has decided her real passion lies within l View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:45 PM 30/01/2017 by allAgents

Complaints Procedure

Complaints

Oakfield has a formal complaints procedure, which is explained below;

As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high
standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will
do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are
unable to resolve a complaint against us the right to have this reviewed by an independent person Ҁ“
the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The
Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have
completed our complaints procedure, and received a letter from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen and do
everything we can to resolve your problem, and to make sure you're happy with the way we do it.

Our Complaints Procedure

1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to deal
with your problem sympathetically, fairly and quickly.

2
. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the
Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint,
although whether this is possible will, of course, depend on the nature of the complaint.

3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask the
Manager to refer the complaint to our Financial Director, alternatively you can write to her at the following
address:

Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NH

We request that all correspondence adheres to the details and that all complaints are put in a numerical order to
help us respond to the complaints with a clear and concise structure.
A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of
your complaint, and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
A formal written outcome of this investigation will be sent to you within 15 working days.

4. If your problem has still not been resolved by the Director, please write to her again. Your letter should state
why you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint.
The Financial Director will then give a final response by letter within 7 working days. This will be accompanied
by The Property Ombudsman Consumer Guide.

5. If you are still not satisfied with the steps taken by Oakfield, you can write to:
The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX
(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).

6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and
Oakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something
that happened more than 12 months before you complained in writing to the Member Agency, or you referred
your complaint to the Ombudsman more than six months after you received the Member AgencyҀ™s final offer of
settlement or answer.

7. The OmbudsmanҀ™s Office may try to settle the dispute by agreement between you and Oakfield. If this is
unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he
believesto be fair in all the circumstances.

8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you reject
the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you
can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 12:45 PM 30/01/2017 by allAgents

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