• Glenn Sanson MARLA
    Glenn Sanson MARLA
  • Richard Snatt MNAEA, BA Hons
    Richard Snatt MNAEA, BA Hons
  • Anna Hill
    Anna Hill
  • Rebecca Brown
    Rebecca Brown
  • Kate Plows
    Kate Plows
  • Heather Basson
    Heather Basson
  • Lauren Vousden
    Lauren Vousden
  • Zoe Hodd
    Zoe Hodd
Our Eastbourne branch is run by Richard Snatt who has just under 10 years of experience in estate agency along with a wealth of knowledge of the town itself and the surrounding areas. Richard and his team are always on hand to assist our clients with their property requirements. With the picturesque South Downs stretching throughout the whole town and the attractive seafront. Eastbourne is a popular seaside town and holiday destination with the Duke of Devonshire being largely responsible for de Read full description...velopment in the 18th Century. Eastbourne draws in the visitors year after year for the popular tennis tournament held in the town serving as a warm up for Wimbledon and to visit the many attractions to include the Pier, bandstand and Beachy Head.
Oakfield

35 Cornfield Road Eastbourne
East Sussex
BN21 4QG

01323 723500

Mar 22,2017
Minithumbup
By:
Mar 22,2017
Featured Review
0 people found
this helpful
Zoe from viewing to completion has been a credit to the company. She has handled all questions and queries quickly and taken the problem away, returning with a solution. Brilliant, thank-you....
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Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
Featured Review
0 people found
this helpful
The team at Oakfield have been absolutely brilliant in effecting my recent house move. It was a paricularly traumatic event in my life but Heather and Richard , as well as Lauren and the rest of the team brought me through it. They were efficient and empathetic, and dealt with all my queries...(.and I was persistent! ) with their friendly understanding. Nothing was too much trouble and they managed to rustle up a first time buyer when the first sale fell through....
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Comment on agent fees
The feed were as we expected, and for the effort they put in to get me moved was definitely value for money.
Was this helpful? Yes
Mar 20,2017
Minithumbup
By:
Mar 20,2017
Featured Review
0 people found
this helpful
Great service from a great team who found my buyer on the first day of viewings. Will definitely use this office again!!...
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Comment on agent fees
Fees were fine.
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Mar 15,2017
Minithumbup
By:
Mar 15,2017
Featured Review
0 people found
this helpful
Rebecca and Kate have both been there to answer any of my questions without fail, ive never had to wait for a reply they have always got back to me ASAP, this is my first time renting and they have made it a lot easier and less scary for me...
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Mar 14,2017
Minithumbup
By:
Mar 14,2017
Featured Review
0 people found
this helpful
Amazing service ! Helping me and my partner move in and start renting our first home together ! Always helpful whenever we called with questions would highly recommend...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 14,2017
Minithumbup
By:
Mar 14,2017
5 people found
this helpful
My experience with Oakfield was not the best one. I'm the four years I lived in the flat rented from you I have not had a single inspection and only last year I had a request for one but the time was not convenient for me so I've never heard back. The roof in my flat leaked for pretty much the whole winter until the landlord had to replace the whole roof because one evening I woke up and I had to put a bucket to collect the water coming through - if anyone form oakfield bothered to come in a...
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Comment on agent fees
The fees are ridiculous
Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
0 people found
this helpful
I would like to say a big thank you to the whole team at Oakfield in Eastbourne and especially Richard Snatt for the help and support during the sale of my property. I have only positive memories and wish you all the best for the future....
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Comment on agent fees
reasonable
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Good team... understandable and happy to support. Will recommend them to friends and look forward to a smooth corporation after signing a contract to manage our flat rent......
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
Hello , Just want to say thanks for all the help with our recent moving . Very professional , friendly and helpful even after we moved in . Always there to help us if we need any info . Thanks Zoe ....
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Comment on agent fees
Fees were acceptable .
Was this helpful? Yes
Jan 31,2017
Minithumbup
By:
Jan 31,2017
0 people found
this helpful
Have just handed over three properties to Oakfield Eastbourne for letting. I have to say that so far the service has been amazing, all queries dealt with swiftly, great communication and friendly service. Very impressed, thank you....
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Comment on agent fees
Fees about average for the type of service I chose.
Was this helpful? Yes
Jan 25,2017
Minithumbup
By:
Jan 25,2017
0 people found
this helpful
Lauren has been so lovely and helpful with my current situation, she has alot of empathy and I really appreciated all she did to help me try and buy a property that was ideal for me. Thanks Lauren...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 19,2017
Minithumbup
By:
Jan 19,2017
0 people found
this helpful
Having failed to sell my flat after 5 months, I instructed Oakfields and was under offer in 3 days. Charlotte was always at the end of the phone and advised and reassured right up to moving. Without doubt Oakfields will be instructed next time I move. I will continue to recommend them....
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Comment on agent fees
I knew the fixed fee before instructed. Very fair.
Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
I bought a flat in July 2016 through Oakfield Eastbourne. Although I found the legal process stressful and lengthy, the girls at Oakfield Eastbourne were extremely helpful and patient with my almost daily emails to them! Their experience and calm manner helped me to get through the arduous buying process ! I was kept in constant communication re my purchase. I was very happy to have them along for the ride!...
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Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
Lucy was very helpful and kind. After viewing the flat she patiently answered loads of questions about it for me. I would definitely recommend Oakfield to friends on family....
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Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
Very pleased with Rebecca's efficiency and answers to my requests .She has a pleasant manner& is easy to communicate with ....
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Comment on agent fees
Fees reasonable for the service I get .
Was this helpful? Yes
Jan 05,2017
Minithumbup
By:
Jan 05,2017
0 people found
this helpful
I approached Oakfield after having received a mailing letter advising they had clients waiting to purchase homes in my area. As I was planning on selling I called and booked a valuation appointment with Charlotte. I knew straight away that I had chosen the right estate agents. Charlotte was very friendly, enthusiastic and professional from the start. She explained everything very clearly. Viewings were booked straight away with Heather to show prospective clients round on my behalf and withi...
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Comment on agent fees
The agents fee very acceptable.
Was this helpful? Yes
Jan 04,2017
Minithumbup
By:
Jan 04,2017
0 people found
this helpful
Lettings Dept. - was with another agent for a number of weeks, lots of activity but just didn't come together. Charlotte persuaded me to come to Oakfield, within 10 days we had a tenant referenced and ready to move in. Lucy 'took responsibility' from start to finish professional - as a landlord you cant ask for more - Thank you....
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Comment on agent fees
very reasonable fee.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
We have used Oakfield before so returned to them when we had a property to rent and once again the service was second to none, everyone involved was courteous, patient, efficient and very proactive, we were very happy with the service and fully intend to use them next time around...
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Comment on agent fees
Oakfield fees seem to be comparable to most of the agents we researched.
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Charlotte has been the most tremendous estate agent to have dealing with what turned out to be a rather tricky sale. She is very professional, knowledgeable and diplomatic. She answered any queries I had quickly and thoroughly with enthusiasm when at times ,as the seller , I was perplexed by the process. I cannot recommend and praise her enough and urge new customers to seek her out....
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Was this helpful? Yes
Nov 08,2016
Minithumbdown
By:
Nov 08,2016
0 people found
this helpful
Chosing to use this estate agent has been the worst decision that I've made this year. Speaking on behalf of three 20 year olds looking to rent their first flat/house naturally we didnt expect it to be the easiest task. However the way we have been treated, messed around and kept in the dark, despite jumping through every hoop Oakfield set for us, has completely made me loose faith in companies such as these. When we first applied for our flat I was advised that based on our household income the...
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Was this helpful? Yes
By: Emma Hawkins
Nov 14, 2016
View all comments (1)
Dear NCook, thank you for taking the time to review Oakfield I am very sorry to hear that you are dissatisfied with the experience you have had with Oakfield. I would like to look into this further and get the matter resolved for you, could you please call me on 01424 856923. Regards, Emma Hawkins, Executive Assistant to CEO ...
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
All the girls at Oakfield have been fantastic! I have dealt mostly with Emma & Kate who have been nothing but helpful, empathetic & professional with our move to the area. We had a few initial issues that were landlord related & they have been very understanding & fast to help rectify. I have had a lot of dealings with letting agents & Oakfield are by far the best by a long stretch. Their admin office is also easy & friendly to deal with. Everyone I have dealt with so...
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Comment on agent fees
The fees are quite high but not the highest I've come across.
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Emma has dealt with the renting of my property over the last 3 years from the initial meeting to access the property and on-going. I have never had any problems during this time with excellent communication and professionalism at all times especially more recently when my tenant unfortunately passed away in the property and Emma dealt with everything including keeping me informed whilst abroad. Five star service....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
What a brilliant agent Lucy was! She was extremely knowledgeable about the property and could answer all our questions. Lucy has since been very helpful even after us agreeing to rent the property by contacting the owner to sort out other queries. I would highly recommend Lucy to an future clients. Thank you Lucy....
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Comment on agent fees
The agents fees are more or less in line with other agencies.
Was this helpful? Yes
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
Very pleased with the purchase process. Worked hard behind the scenes to ensure a smooth transaction. Kept well informed, but not pushy or hassling. Would definitely recommend....
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Was this helpful? Yes
Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
We cannot rate Oakfield and Charlotte highly enough. We bought our flat through them in 2013 and had no hesitation appointing them for our sale this year. During a very challenging process (due to buyers) Charlotte and her team were proactive and certainly worked to get many viewings, demonstrating a sound understanding of the local area. They were extremely professional and communicated in a timely fashion. Even when we were frustrated Charlotte remained upbeat and positive, which was appreciat...
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Comment on agent fees
Oakfield had a flat fee special offer, but we would have appointed them anyway.
Was this helpful? Yes
Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
this helpful
A very smooth and satisfactory service. Charlotte was our main go to, however all the staff were very helpful whenever we contacted them. Would definitely use Oakfields in the future when selling. Information and guidance was offered at all stages of the sale which was very helpful as a first te buyer. Very pleasant and polite staff, excellent service, fantastic all round A***...
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Comment on agent fees
Fees were as i would imagine them to be.
Was this helpful? Yes
Aug 21,2016
Minithumbup
By:
Aug 21,2016
0 people found
this helpful
Excellent experience. House sold before went on market due to Charlotte knowing likely byers. Good fair rates. Highly recommended this agant. Good communication though out the sale....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
Satisfied with the professionalism shown .good knowledge of their job .helpful & pleasant to deal with.get problems sorted when they arise ....
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Comment on agent fees
High . A good service provided .
Was this helpful? Yes
Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
My tenancy renewal was dealt with by Rebecca. It all went as planned and after a small matter regarding a fee we managed to sort all the needed details out. Rebecca was very efficient and I would feel happy to work with her again....
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Comment on agent fees
I paid a small fee as I argued the original fee.
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
Being 'a woman of a certain age' - I have bough sold and let many properties. It's fair to say that in all my years I have never been so impressed by any company - but more a member of staff than I have been by Emma. She let my house without making a huge drama, to the nicest people. The service she provided and continues to provide is truly exceptional. Emma was recommended to me by a friend and it was the finest recommendation I have ever received! I am truly grateful and so impresse...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
Agent had a number of properties on the market so there was plenty of choice to find something that suited me. Also very helpful throughout the process. Need bigger office though as a bit to small....
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Comment on agent fees
Fees were just about ok.
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
Very helpful right from the start of the process, provided great guidance on my legal requirements as a landlord, would not hesitate to use again....
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Comment on agent fees
seemed competitive compared to the rest of the agents
Was this helpful? Yes
Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
Rebecca is the agent who we have been dealing with most recently. She along with all agents we have dealt with at oakfield, eastbourne has been helpful, polite, friendly and informative!...
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
Emma and her team have been both professional and friendly and have been able to put our minds at ease as first time landlords....
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Comment on agent fees
Agent's fees are very reasonable
Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
Staff were very helpful. i had no idea on the area as i had just moved down and they helped me find the ideal location to suit my disabilities. could do with a bigger office as my wheel chair could barley turn around, i thought i was going to be stuck for the evening. But other then that the service was excellent...
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Comment on agent fees
fees were reasonable
Was this helpful? Yes
Areas covered
  • BN21
  • Eastbourne
  • BN23
  • Seaford
  • BN22
  • Polgate, Hailsham
  • BN24
  • BN20
  • BN26
  • BN27
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£77,500
  • Max: Β£660,000

Letting
  • Min: Β£0
  • Max: Β£185,000

NAEA ARLA ARMA DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
48 0 59 1 51 2 54 0 7 1
Glenn Sanson MARLA Glenn Sanson MARLA
Senior Lettings Marketing Consultant
8 reviews

About Glenn Glenn has 8 years' experience in the lettings industry all of that time working in Eastbourne, there isn't much Glenn can't tell you about the town. In his role as Senior Lettings Marketing Consultant View full profile
Richard Snatt MNAEA, BA Hons Richard Snatt MNAEA, BA Hons
Branch Manger
116 reviews

About Richard Richard has worked in the property industry since 2008 and joined Oakfield in 2010 taking on the role of sales negotiator in our newly opened Bexhill branch. During his time at Oakfield he has progres View full profile
Anna Hill Anna Hill
Lettings Progressor
23 reviews

About Anna I have been with Oakfield for a short time but I will be dedicated to be giving a great service. View full profile
Rebecca Brown Rebecca Brown
Branch Administrator
18 reviews

About Rebecca Rebecca joined the team in 2015 stepping into the role of Branch Administrator, her organisation skills are second to none and she is a huge asset to the team. She works closely with Richard to ensure View full profile
Kate Plows Kate Plows
Property Manager
4 reviews

About Kate Kate stepped into the role of property manager in 2016 having joined Oakfield after working in retail and customer care for 10 years. Kate deals with any maintenance issues that arise from our letting View full profile
Heather Basson Heather Basson
Sales Negotiator
3 reviews

About Heather Heather joined Oakfield in 2016 wanting to pursue a career in property and is thoroughly enjoying learning all aspects of the sales process. She spends her days liaising with applicants updating them View full profile
Lauren Vousden Lauren Vousden
Sales Marketing Consultant
2 reviews

About Lauren Lauren has worked in Estate Agency since 2000, having worked for competitors in Eastbourne, Polegate, Shoreham and Seaford before joining Oakfield in 2009 to open the Eastbourne branch. She then took View full profile
Zoe Hodd Zoe Hodd
Lettings Negotiator
3 reviews

About Zoe A new addition to the team for 2017 Zoe Hood joins us as a Lettings Negotiator. Prior to joining Oakfield Zoe has worked in Seaford as a Sales Negotiator but has decided her real passion lies within l View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:45 PM 30/01/2017 by allAgents

Complaints Procedure

Complaints

Oakfield has a formal complaints procedure, which is explained below;

As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high
standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will
do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are
unable to resolve a complaint against us the right to have this reviewed by an independent person Ҁ“
the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The
Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have
completed our complaints procedure, and received a letter from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen and do
everything we can to resolve your problem, and to make sure you're happy with the way we do it.

Our Complaints Procedure

1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to deal
with your problem sympathetically, fairly and quickly.

2
. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the
Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint,
although whether this is possible will, of course, depend on the nature of the complaint.

3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask the
Manager to refer the complaint to our Financial Director, alternatively you can write to her at the following
address:

Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NH

We request that all correspondence adheres to the details and that all complaints are put in a numerical order to
help us respond to the complaints with a clear and concise structure.
A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of
your complaint, and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
A formal written outcome of this investigation will be sent to you within 15 working days.

4. If your problem has still not been resolved by the Director, please write to her again. Your letter should state
why you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint.
The Financial Director will then give a final response by letter within 7 working days. This will be accompanied
by The Property Ombudsman Consumer Guide.

5. If you are still not satisfied with the steps taken by Oakfield, you can write to:
The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX
(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).

6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and
Oakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something
that happened more than 12 months before you complained in writing to the Member Agency, or you referred
your complaint to the Ombudsman more than six months after you received the Member AgencyҀ™s final offer of
settlement or answer.

7. The OmbudsmanҀ™s Office may try to settle the dispute by agreement between you and Oakfield. If this is
unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he
believesto be fair in all the circumstances.

8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you reject
the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you
can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 12:45 PM 30/01/2017 by allAgents

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