• Emma Bailey
    Emma Bailey
  • Anna Hill
    Anna Hill
  • Charlotte Osborn
    Charlotte Osborn
  • Rebecca Brown
    Rebecca Brown
  • Lucy White
    Lucy White
  • Kate Plows
    Kate Plows
  • Heather Basson
    Heather Basson
Our Eastbourne branch is run by Emma Bailey who has over 10 years of experience in estate agency along with a wealth of knowledge of the town itself and the surrounding areas. Specialising in Lettings, Estate Agency and Block Management in Eastbourne, Emma and her team are always on hand to assist our clients with their property requirements. With the picturesque South Downs stretching throughout the whole town and the attractive seafront. Eastbourne is a popular seaside town and holiday destina Read full description...tion with the Duke of Devonshire being largely responsible for development in the 18th Century. Eastbourne draws in the visitors year after year for the popular tennis tournament held in the town serving as a warm up for Wimbledon and to visit the many attractions to include the Pier, bandstand and Beachy Head.
Oakfield

3 Gildredge Road Eastbourne
East Sussex
BN21 4RD

01323 723500

Nov 29,2016
Minithumbup
By:
Nov 29,2016
Featured Review
0 people found
this helpful
We have used Oakfield before so returned to them when we had a property to rent and once again the service was second to none, everyone involved was courteous, patient, efficient and very proactive, we were very happy with the service and fully intend to use them next time around...
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Comment on agent fees
Oakfield fees seem to be comparable to most of the agents we researched.
Was this helpful? Yes
Nov 08,2016
Minithumbup
By:
Nov 08,2016
Featured Review
0 people found
this helpful
Charlotte has been the most tremendous estate agent to have dealing with what turned out to be a rather tricky sale. She is very professional, knowledgeable and diplomatic. She answered any queries I had quickly and thoroughly with enthusiasm when at times ,as the seller , I was perplexed by the process. I cannot recommend and praise her enough and urge new customers to seek her out....
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Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
Featured Review
0 people found
this helpful
All the girls at Oakfield have been fantastic! I have dealt mostly with Emma & Kate who have been nothing but helpful, empathetic & professional with our move to the area. We had a few initial issues that were landlord related & they have been very understanding & fast to help rectify. I have had a lot of dealings with letting agents & Oakfield are by far the best by a long stretch. Their admin office is also easy & friendly to deal with. Everyone I have dealt with so...
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Comment on agent fees
The fees are quite high but not the highest I've come across.
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Oct 27,2016
Minithumbup
By:
Oct 27,2016
Featured Review
0 people found
this helpful
Emma has dealt with the renting of my property over the last 3 years from the initial meeting to access the property and on-going. I have never had any problems during this time with excellent communication and professionalism at all times especially more recently when my tenant unfortunately passed away in the property and Emma dealt with everything including keeping me informed whilst abroad. Five star service....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
Featured Review
0 people found
this helpful
What a brilliant agent Lucy was! She was extremely knowledgeable about the property and could answer all our questions. Lucy has since been very helpful even after us agreeing to rent the property by contacting the owner to sort out other queries. I would highly recommend Lucy to an future clients. Thank you Lucy....
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Comment on agent fees
The agents fees are more or less in line with other agencies.
Was this helpful? Yes
Nov 08,2016
Minithumbdown
By:
Nov 08,2016
0 people found
this helpful
Chosing to use this estate agent has been the worst decision that I've made this year. Speaking on behalf of three 20 year olds looking to rent their first flat/house naturally we didnt expect it to be the easiest task. However the way we have been treated, messed around and kept in the dark, despite jumping through every hoop Oakfield set for us, has completely made me loose faith in companies such as these. When we first applied for our flat I was advised that based on our household income the...
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Was this helpful? Yes
By: Emma Hawkins
Nov 14, 2016
View all comments (1)
Dear NCook, thank you for taking the time to review Oakfield I am very sorry to hear that you are dissatisfied with the experience you have had with Oakfield. I would like to look into this further and get the matter resolved for you, could you please call me on 01424 856923. Regards, Emma Hawkins, Executive Assistant to CEO....
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
Very pleased with the purchase process. Worked hard behind the scenes to ensure a smooth transaction. Kept well informed, but not pushy or hassling. Would definitely recommend....
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Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
We cannot rate Oakfield and Charlotte highly enough. We bought our flat through them in 2013 and had no hesitation appointing them for our sale this year. During a very challenging process (due to buyers) Charlotte and her team were proactive and certainly worked to get many viewings, demonstrating a sound understanding of the local area. They were extremely professional and communicated in a timely fashion. Even when we were frustrated Charlotte remained upbeat and positive, which was appreciat...
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Comment on agent fees
Oakfield had a flat fee special offer, but we would have appointed them anyway.
Was this helpful? Yes
Sep 23,2016
Minithumbup
By:
Sep 23,2016
0 people found
this helpful
A very smooth and satisfactory service. Charlotte was our main go to, however all the staff were very helpful whenever we contacted them. Would definitely use Oakfields in the future when selling. Information and guidance was offered at all stages of the sale which was very helpful as a first te buyer. Very pleasant and polite staff, excellent service, fantastic all round A***...
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Comment on agent fees
Fees were as i would imagine them to be.
Was this helpful? Yes
Aug 21,2016
Minithumbup
By:
Aug 21,2016
0 people found
this helpful
Excellent experience. House sold before went on market due to Charlotte knowing likely byers. Good fair rates. Highly recommended this agant. Good communication though out the sale....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
Satisfied with the professionalism shown .good knowledge of their job .helpful & pleasant to deal with.get problems sorted when they arise ....
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Comment on agent fees
High . A good service provided .
Was this helpful? Yes
Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
My tenancy renewal was dealt with by Rebecca. It all went as planned and after a small matter regarding a fee we managed to sort all the needed details out. Rebecca was very efficient and I would feel happy to work with her again....
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Comment on agent fees
I paid a small fee as I argued the original fee.
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
Being 'a woman of a certain age' - I have bough sold and let many properties. It's fair to say that in all my years I have never been so impressed by any company - but more a member of staff than I have been by Emma. She let my house without making a huge drama, to the nicest people. The service she provided and continues to provide is truly exceptional. Emma was recommended to me by a friend and it was the finest recommendation I have ever received! I am truly grateful and so impresse...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
Agent had a number of properties on the market so there was plenty of choice to find something that suited me. Also very helpful throughout the process. Need bigger office though as a bit to small....
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Comment on agent fees
Fees were just about ok.
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
Very helpful right from the start of the process, provided great guidance on my legal requirements as a landlord, would not hesitate to use again....
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Comment on agent fees
seemed competitive compared to the rest of the agents
Was this helpful? Yes
Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
Rebecca is the agent who we have been dealing with most recently. She along with all agents we have dealt with at oakfield, eastbourne has been helpful, polite, friendly and informative!...
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Comment on agent fees
Bad
Was this helpful? Yes
Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
Emma and her team have been both professional and friendly and have been able to put our minds at ease as first time landlords....
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Comment on agent fees
Agent's fees are very reasonable
Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
Staff were very helpful. i had no idea on the area as i had just moved down and they helped me find the ideal location to suit my disabilities. could do with a bigger office as my wheel chair could barley turn around, i thought i was going to be stuck for the evening. But other then that the service was excellent...
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Comment on agent fees
fees were reasonable
Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
Very friendly bunch, put up with me being very picky and took me on a number of viewings so I could find my perfect property. Wish they had chocolate biscuits to go with all my cups of tea....
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Comment on agent fees
Seemed ok, similar to most other agents.
Was this helpful? Yes
Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
We were impressed with Emma's professional approach from the beginning of the rental process to the finding of the tenant. Emma spent time advising on the what was required to update our flat to ensure we achieved the best rental value and the best tenant. Through out the process Emma kept us informed as to the progress on finding the tenant. We would not hesitate in recommending Emma and Oakfield as an agent if you are looking for an agent to rent out your property....
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Comment on agent fees
The fees were in line with other agents in the area
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
Emma went out of her way to make sure that our property was let out. She worked late into the evening to make sure all our needs were met immediately....
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Comment on agent fees
Got more than what i paid for
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
Both Emma and Rebecca were fantastic in my hunt for a new home! They were so helpful and polite and always kept me updated which always helps take the stress out of moving. Every thing was so smooth and easy I'd Definately use their services again!...
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Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
Fantastic service from these girls, welcoming, friendly and always have a smile on their faces. Can't thank them enough for our lovely new property. Would recommend them to anyone searching for properties in Eastbourne....
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Comment on agent fees
Fees seemed average for Eastbourne
Was this helpful? Yes
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
The agent was very helpful when it came to finding the right tenant for my property. The fees were very reasonable considering the level of service I received. I would definitely recommend if you was considering letting your property through a managing agent....
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Comment on agent fees
level of service was good, just need more refreshments in there office
Was this helpful? Yes
Jun 13,2016
Minithumbup
By:
Jun 13,2016
1 people found
this helpful
Charlotte has been so helpful since day one of selling my flat, a true professional and a great asset to Oakfield estate agents. I would and have recommended Charlotte to friends and family....
read full review
Comment on agent fees
Fees were set at the beginning and are very competitive
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
0 people found
this helpful
I have been dealing with Oakfield for just over two years and they have consistently given an excellent and friendly service....
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Was this helpful? Yes
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
Excellent service! Thank you Emma Bailey to who has been ever so helpful during the process of renting our new property in Eastbourne!......
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Was this helpful? Yes
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
Spoke to her on a couple of occasions and she was very professional and efficient! I had my tenancy agreement renewed in a matter of days....
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Comment on agent fees
Although the level of customer service has improved substantially in the last few months, from a landlord's point of view I feel the charges and fees are a bit high.
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
Very friendly and helpful service. Rebecca always asked how I was when greeting me on the phone which made me feel happy to talk freely and easily with her....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 31,2016
Minithumbup
By:
Mar 31,2016
2 people found
this helpful
A very professional service and very competent . I would certainly recommend this branch of Oakfields as agents. Charlotte, Rebecca and Georgia were very attentive and well focused on the sale....
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Was this helpful? Yes
Mar 22,2016
Minithumbup
By:
Mar 22,2016
1 people found
this helpful
Excellent service! Big thank you to Charlotte Osborn who has been ever so helpful during the process of buying my new property in Eastbourne!...
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Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
1 people found
this helpful
an exceptional service and helpful advice through an akward sale, thank you so much for helping me through all this!...
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Comment on agent fees
good
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
1 people found
this helpful
Wow! How refreshing to meet two very helpful, enthusiastic ladies at Oakfield. Buying through Oakfield was so easy and I was kept up to date with progress, all the way through. It was simply a great service. A huge thank you to Charlotte and Georgia, both of you are amazing....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 04,2016
Minithumbup
By:
Mar 04,2016
0 people found
this helpful
Professional, Polite, Punctual and Painless! In a market full of ego driven men who are only interested in there pay packet, you will be so pleased you decide to use this company. During my sale I used four other ego driven companies to sell my house and found the the girls in Oakfield treated me as an individual and not as a number, on first name terms and they understood my needs best. With no affiliation to them and as a middle aged man, I can say you will not regret using them! 10/10 than...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Feb 18,2016
Minithumbup
By:
Feb 18,2016
0 people found
this helpful
Emma Bailey is always very helpful, nothing is too much bother and she is very knowledgeable, certainly knows her job....
read full review
Comment on agent fees
The monthly agents fee is the best I could find, but I think the finders fee is a bit steep.
Was this helpful? Yes
Areas covered
  • BN21
  • Eastbourne
  • BN23
  • Seaford
  • BN22
  • Polgate, Hailsham
  • BN24
  • BN20
  • BN26
  • BN27
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£77,500
  • Max: Β£660,000

Letting
  • Min: Β£0
  • Max: Β£185,000

NAEA ARLA ARMA DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 0 53 1 46 2 51 0 7 1
Emma Bailey Emma Bailey
Branch Manager
73 reviews

About Emma Emma Bailey is the acting branch manager for the Eastbourne Branch and has been with Oakfield since 2008. Emma is reliable for the day to day running of the Eastbourne Branch whilst offering the best View full profile
Anna Hill Anna Hill
Lettings Progressor
22 reviews

About Anna I have been with Oakfield for a short time but I will be dedicated to be giving a great service. View full profile
Charlotte Osborn Charlotte Osborn
Senior Sales Negotiator
42 reviews

About Charlotte I worked for a large national company for a number of years and coming to Oakfield has been a refreshing change due to its - can do - approach. I feel having a pro-active attitude in this market is ke View full profile
Rebecca Brown Rebecca Brown
Branch Co-ordinator
13 reviews

About Rebecca Rebecca joined Oakfield as the Branch Co-ordinator in November and has quickly settled into her role. She is responsible for all the admin work, dealing with client requests and sales progression. View full profile
Lucy White Lucy White
2 reviews

About Lucy Lucy joined Oakfield in 2016 as an apprentice and works closely alongside Rebecca dealing with all the administrative work for the branch. Lucy understands that it is crucial all administration is exe View full profile
Kate Plows Kate Plows
2 reviews

About Kate Kate joined Oakfield in 2016 Lettings Negotiator. Having worked in retail and customer care for over 10 years, Kate has built an understanding of clients expectations. Her day to day role means she ha View full profile
Heather Basson Heather Basson
0 reviews

About Heather Heather joined Oakfield in 2016 as a Sales Negotiator. Heather's favourite areas of the job are meeting the clients and building a rapport, understanding applicant's wants and needs, conducting viewin View full profile

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Fees

No fees set.
Last updated at 11:08 AM 18/02/2016 by allAgents

Complaints Procedure

Complaints

Oakfield has a formal complaints procedure, which is explained below;

As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high
standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will
do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are
unable to resolve a complaint against us the right to have this reviewed by an independent person Ҁ“
the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The
Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have
completed our complaints procedure, and received a letter from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen and do
everything we can to resolve your problem, and to make sure you're happy with the way we do it.

Our Complaints Procedure

1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to deal
with your problem sympathetically, fairly and quickly.

2
. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the
Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint,
although whether this is possible will, of course, depend on the nature of the complaint.

3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask the
Manager to refer the complaint to our Financial Director, alternatively you can write to her at the following
address:

Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NH

We request that all correspondence adheres to the details and that all complaints are put in a numerical order to
help us respond to the complaints with a clear and concise structure.
A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of
your complaint, and state when we will be able to reply in greater detail.
You may also be asked for additional information if this is required to assist resolving the matter.
A formal written outcome of this investigation will be sent to you within 15 working days.

4. If your problem has still not been resolved by the Director, please write to her again. Your letter should state
why you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint.
The Financial Director will then give a final response by letter within 7 working days. This will be accompanied
by The Property Ombudsman Consumer Guide.

5. If you are still not satisfied with the steps taken by Oakfield, you can write to:
The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX
(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).

6. The Property Ombudsman will consider your complaint, taking in to account any points made by you and
Oakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to something
that happened more than 12 months before you complained in writing to the Member Agency, or you referred
your complaint to the Ombudsman more than six months after you received the Member AgencyҀ™s final offer of
settlement or answer.

7. The OmbudsmanҀ™s Office may try to settle the dispute by agreement between you and Oakfield. If this is
unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he
believesto be fair in all the circumstances.

8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you reject
the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you
can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 11:08 AM 18/02/2016 by allAgents

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