The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.6/5, 475 Reviews
94% Recommended
94% letting valuation accuracy
88% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 94% | 88.00% | £300 | £1,300 |
Oakfield
Haig House, Station Road, Hastings, East Sussex
TN34 1NH
01424 446644










By : 'Dave'
Services : Sales( As a Vendor )
Sold price : £214000
Would you recommend ? : Yes
Postcode : TN3
I would just like to say how impressed i was with Kerry Newstead at Oakfield Hastings branch i was selling two flats in Hastings Kerry found me a buyer for both flats and kept me informed from start to finish very... Read Full Review
Good
By : 'Barry'
Services : Letting( As a Owner )
Sold price : £219950
Rent PCM : £800
Would you recommend ? : Yes
Postcode : TN37
I have rented out my house with Oakfield for over 4 years and finally decided to sell it through Oakfield . From the day it was up for sale I could not believe how many viewings were booked straight away and within no time it was sold for the asking price what a great service from start to finish ... Read Full Review
Good
By : 'Gemma'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : TN34
Very please with service provided, competent and professional. Accomdating to our unique situation and provided a very friendly and understanding... Read Full Review
Good
Good
By : 'Ricky'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN34
Hannah was brilliant throughout the process of us moving. Considering our moving in date was pushed back 5 days by the landlord, and things were very unorganised on the landlords side of things, Hannah helped 100% to keep things in order. She was very professional, polite and friendly at all... Read Full Review
Good
Good
By : 'Roberttressellhall'
Services : Letting( Property Management )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : TN38
I have dealt with Hannah many times over the last year or more and I must say what a asset she is to Oakfield very professional and knowledgeable in all aspects, always willing to help. Her customer service is second to none always bright and cheery giving over confidence that she will deal with... Read Full Review
By : 'Valerie'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : TN37
Joshua was very professional and friendly. Nothing was too much trouble. He was always at the end of the phone to help things progress nicely. Thanks... Read Full Review
Good average price
By : 'Charleyangel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN38
Josh did a good job in trying to understand my requirements and then to match them to a suitable property. His dedication to the role was important to me because, moving from a different area of the country, without his (and Hannah and Charlotte's) diligence the business of finding an apartment in... Read Full Review
Acceptable.
By : 'JC'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : TN34
Josh & Charlotte were a pleasure to deal with. They assisted me in finding a property and made the process easy. I would recommend them again as they show very high customer service skills. They are an asset to... Read Full Review
This is the first property I have rented as I came from Australia. I don't know what the standard fees are here.
This is the first property I have rented as I came from Australia. I don't know what the standard fees are here.
By : 'Ludmila'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN34
Perfect service, very helpful, exactly understand what is the problem and sorted very quick and professional. Many thanks for your... Read Full Review
Good
Good
By : 'Hastings1'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : TN38
We found that Oakfield provided a very professional and efficient service. We bought and let a property very quickly and achieved a good rent with reasonable... Read Full Review
By : 'oxana'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : TN34
Excellent service from Oakfield in particular Hannah. She couldn't have been more helpful and attentive. I felt that Hannah handled my letting in a very professional and friendly way. I want to thank her very much... Read Full Review
good
good
By : 'Hastings'
Services : Sales( As a Vendor )
Sold price : £305000
Rent PCM : £750
Would you recommend ? : Yes
Postcode : TN34
I bought my flat 10 years ago through Oakfield and also rented it with them throughout that time, always having full occupancy and monthly income payments by direct debit. Any property or tenant issues were always dealt with promptly and extremely professionally. All the staff are very responsive... Read Full Review
Very reasonable and great value for money.
Very reasonable and great value for money.
By : 'John'
Services : Sales( As a Buyer )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : TN34
Kerry Newstead has really gone that extra mile to secure a BTL purchase for us; not only a BTL, with the tenants currently in place, to be agented by Oakfield, but also a future home that we have been chasing for some time. Kerry's negotiating skills between the sellers and ourselves have been... Read Full Review
Good
Good
By : 'Mitch'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : TN34
Excellent customer service and very patient with me and my partner even though we took a while retrieving our documents needed. Friendly and happy to help with all our needs will definitely use again Made our move alot less... Read Full Review
By : 'Oakfield'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN34
We have 24 flats currently let and managed through Oakfield and have been very impressed with their professionalism, knowledge and quick response time on all matters. Kerry and her team are all excellent In addition, they are flexible on pricing structures and rates charged which is has been very ... Read Full Review
As above - Fees are fair especially compared to other letting agents
As above - Fees are fair especially compared to other letting agents
By : 'Jenny'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : TN35
We have been more than satisfied with the service that Oakfield provided for us. Hannah, in particular, was always available to deal with any of our concerns. She dealt with everything professionally, efficiently, and always with a smile on her face. Nothing was too much... Read Full Review
The fees were in line with most agents
By : 'Happy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN35
I have recently had dealings with Hannah in the Hastings branch with the renewal of my tenancy agreement, Hannah was very efficient and polite through the process and always kept me updated. Thanks for your... Read Full Review
Renewal fee was quite high
Renewal fee was quite high
By : 'David'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN38
Very professional and positive experience. I would happily recommend Oakfield's services, they are excellent. Everything has been very straightforward and exactly what I wanted. When speaking to both Hannah and Kerry I felt completely reassured that my property was in good hands, couldn't recommend ... Read Full Review
Best fees in Hastings, very good.
Best fees in Hastings, very good.
By : 'Vipan'
Services : Sales( As a Vendor )
Sold price : £229950
Would you recommend ? : Yes
Postcode : TN34
A very professional, efficient and courteous service at all times from the whole team. As a Landlord, I have used Oakfield for both lettings and sales for some years and am wholly satisfied with their... Read Full Review
Agent's fees are in line with the current market
By : 'L'
Services : Letting( As a Tenant )
Rent PCM : £505
Would you recommend ? : No
Postcode : TN34
Disgusting service. Oakfield have left me with a blown out window pane for weeks. If the whole window was not so weak I would have had it done myself but the whole of the lower window is in danger of falling out. The bolier is also faulty meaning it is pumping out water all over my drawers and with ... Read Full Review
By : Emma Hawkins
10 Mar 2016Firstly I would like to apologise that the service you have received from Oakfield on this occasion has not met your expectations, as a company we pride ourselves on providing the highest level of...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
ComplaintsOakfield has a formal complaints procedure, which is explained below;As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we willdo everything we can to put it right.We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person –the Ombudsman.We hope that our complaints procedure will resolve any complaint without the need for you to contact TheProperty Ombudsman. Please note that the Ombudsman will not investigate your complaint before you havecompleted our complaints procedure, and received a letter from us giving our final response.This document shows the steps in our complaints procedure. At every stage we promise to listen and doeverything we can to resolve your problem, and to make sure you\'re happy with the way we do it.Our Complaints Procedure1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to dealwith your problem sympathetically, fairly and quickly.2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask theManager to refer the complaint to our Financial Director, alternatively you can write to her at the followingaddress:Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NHWe request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of your complaint, and state when we will be able to reply in greater detail.You may also be asked for additional information if this is required to assist resolving the matter.A formal written outcome of this investigation will be sent to you within 15 working days.4. If your problem has still not been resolved by the Director, please write to her again. Your letter should statewhy you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint. The Financial Director will then give a final response by letter within 7 working days. This will beaccompaniedby The Property Ombudsman Consumer Guide.5. If you are still not satisfied with the steps taken by Oakfield, you can write to:The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).6. The Property Ombudsman will consider your complaint, taking in to account any points made by you andOakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to somethingthat happened more than 12 months before you complained in writing to the Member Agency, or you referredyour complaint to the Ombudsman more than six months after you received the Member Agency’s final offer ofsettlement or answer.7. The Ombudsman’s Office may try to settle the dispute by agreement between you and Oakfield. If this isunsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what hebelievesto be fair in all the circumstances.8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you rejectthe Ombudsman\'s decision, it will lapse and you are free to do as you wish. If you wish to take legal action, youcan do so. Your legal rights will not have been affected by the Ombudsman\'s decision.
Last updated at 4/13/2017, 2:43:09 AM by allAgents