The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.6/5, 475 Reviews
94% Recommended
94% letting valuation accuracy
88% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 94% | 88.00% | £300 | £1,300 |
Oakfield
Haig House, Station Road, Hastings, East Sussex
TN34 1NH
01424 446644










By : 'Mr'
Services : Letting (As a Owner)
Rent PCM : £675
Would you recommend ? : Yes
Postcode : TN34
Neil came around to do a valuation on the same day we popped into the office which helped with our re-mortgage to a buy-to-let deal. Once that was sorted Alice then signed us up which was all clearly explained, professional and confidently done. Tenant was found in about 10 days which was great as... Read Full Review
Fees were a little higher than what I have paid for other properties in a different part of the country but we shopped around and found they were not too far off the local competition and were happy to come to an agreement on these.
By : Oakfield
10 Oct 2014Dear Mr Hopkinson, Thank you for leaving feedback of your dealings with Alice and Neil in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer ...
By : 'Daniel'
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : TN37
Holly was very good and professional when doing our viewing at The Larches. She was very knowledgable of all the areas of the flat include fees etc. The only downside was when we agreed the moving in date the Landlord was going to delay our moving in date because of replacement carpets that knew... Read Full Review
Think the fees are Abit steep.
By : Oakfield
10 Oct 2014Dear Daniel Broad, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer...
By : 'stephen'
Services : Letting (As a Owner)
Rent PCM : £470
Would you recommend ? : Yes
Postcode : TN38
My wife and I dealt with oakfield whilst buying a small investment flat and then again when we needed to find a tenant and management company for said flat. Adam sellers dealt with our buying of the flat. We found him to be helpful and professional throughout. As novices to the process of... Read Full Review
By : Oakfield
8 Oct 2014Dear Stephen Cooper, Thank you for leaving feedback of your dealings with Adam and Alice in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield...
By : 'Michael'
Services : Sales (As a Vendor)
Sold price : £155000
Would you recommend ? : Yes
Postcode : TN34
Adam went out of his way to sell my property. He was conscientious, patient, reliable and always available to talk to. Communication was very good and he always gave me feedback after a viewing. I wouldn't hesitate to use him... Read Full Review
By : Oakfield
8 Oct 2014Dear Michael, Thank you for leaving feedback of your dealings with Adam in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer...
By : 'Tessa'
Services : 20
Would you recommend ? : Yes
Postcode : TN24
Jamie took us to see a number of properties, which suited our needs. We found him courteous and helpful. He had a very good knowledge of the area (which we didn't) and shared this with us. We also appreciated his honesty in being truthful about what he didn't know but offered to find out for us. ... Read Full Review
By : Oakfield
6 Oct 2014Dear Steve Rhodes, Thank you for leaving feedback of your dealings with Jamie in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer...
By : 'Lesley'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TN38
Oakfield Review We needed to find an approachable property management company in the Hastings area that would find a tenant efficiently and undertake thorough credit checks. Oakfield, Hastings were recommended by a fellow landlord and Alice Johnson, Property Manager, Oakfield and her... Read Full Review
Competitive and fair.
By : Oakfield
6 Oct 2014Dear Lesley Platt, Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed on to her. Regards Oakfield Customer...
By : 'Steve'
Services : Sales (As a Vendor)
Sold price : £234000
Would you recommend ? : Yes
Postcode : TN38
Very efficient and informative throughout Adam made sure the sales process was as smooth as possible i will be using... Read Full Review
Very Competitive Fees
By : Oakfield
30 Sept 2014Dear Steve Rhodes, Thank you for leaving feedback of your dealings with our Adam in our Hastings branch. We will ensure your comments are rightfully passed on to him. Regards Oakfield Customer...
By : 'RogerW'
Services : Sales (As a Vendor)
Sold price : £125000
Would you recommend ? : Yes
Postcode : TN34
I had used Oakfield effectively to assist in property letting over the years so included them as one of three on a shortlist when choosing an agent when it came to selling. The property was inspected and valued efficiently and their contract terms very acceptable so they were selected to act on the ... Read Full Review
The fees were in line with other agents.
By : Oakfield
26 Sept 2014Dear Roger W, Thank you for leaving feedback of your dealings with our Adam and Hannah in our Hastings branch. We will ensure your comments are rightfully passed on to them. Regards Oakfield Customer ...
By : 'Barry'
Services : Sales (As a Vendor)
Sold price : £77000
Would you recommend ? : Yes
Postcode : TN37
I chose to use Oakfield after considering other agents in the town of Hastings as I had lost a sale due to poor service by another agent. I found Oakfield to be realistic in their approach, well informed about the market, potential buyers and interested to know as much as possible about the... Read Full Review
I was offered a very attractive flat rate package of £995 + vat, which of course influenced my decision to use Oakfield. Despite the low charge, I feel I received an excellent and comprehensive service .
By : Oakfield
23 Sept 2014Dear Barry Hazelden, Thank you for leaving feedback of your dealings with Adam in our Hastings branch. We will ensure your comments are rightfully passed onto him. Regards Oakfield Customer...
By : 'Sully'
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : TN34
Oakfield were incredibly efficient and helpful. All other estate agents we tried to let through were less helpful because of our age and lack of experience with renting properties. We arranged a viewing for a flat we fell in love with and had moved in a week later thanks to Oakfield. Everything... Read Full Review
By : Oakfield
13 Sept 2014Dear Sully and Lucy, Thank you for leaving feedback of your dealings with Hollie and Alice in our Hastings branch. We will ensure your comments are rightfully passed onto them. Regards Oakfield...
By : 'Julia'
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : TN37
I found the property online via Rightmove Property Alerts. I dealt exclusively with Hollie Stinson and she was exceptionally helpful and informative. She made it easy for me to go through the paperwork process essential to the letting process. She is professional as well as personable and a... Read Full Review
By : Oakfield
5 Sept 2014Dear Julia, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer...
By : 'Andy'
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : TN37
Holly arranged viewings of a number of properties, including the one I have now taken. She was extremely helpful and flexible. This was important to me as I was moving to Hastings from a good distance away. Holly responded quickly to my questions and concerns, and I was left in no confusion... Read Full Review
Reasonable. I got good value from Oakfield
By : Oakfield
26 Aug 2014Dear Andy Dukes, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer...
By : 'GTB'
Services : Letting (As a Tenant)
Rent PCM : £620
Would you recommend ? : Yes
Postcode : TN37
I feel that Alice was very attentive and efficient with all our concerns and needs regarding a rental. I hope that it will continue during our tenancy with the agency. I am grateful. Thank... Read Full Review
We found the referencing etc. fees a bit high. Wish if at least for the other tenants the fee would be less.
By : Oakfield
26 Aug 2014Thank you for leaving feedback of your dealings with Alice in our Hastings branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer...
By : 'Lisa'
Services : Sales (As a Buyer)
Sold price : £238000
Would you recommend ? : Yes
Postcode : TN34
I am extremely happy to leave a very positive feedback for Adam and Hannah. Adam was really helpful. I did visit the house a few times and he even rearranged an appointment for me at short notice, when my parents visited so that they could see the house. Whenever Adam was out of the office,... Read Full Review
By : Oakfield
21 Aug 2014Dear Lisa Jane Edgley, Thank you for leaving feedback of your dealings with Hannah and Adam in our Hastings branch. We will ensure your comments are rightfully passed onto them. Regards Oakfield...
By : 'Gareth'
Services : Letting (As a Owner)
Rent PCM : £375
Would you recommend ? : Yes
Postcode : TN37
On changeover of tenant, Karen managed to organise a refurbishment of our flat, including repainting, new carpet and a number of repairs in a tight timeline in order to meet a target date for a new tenant, thus minimising our vacant period to a couple of weeks only. At all times I was kept fully... Read Full Review
By : Oakfield
21 Aug 2014Dear Gareth, Thank you for leaving feedback of your dealings with Karen and Hollie in our Hastings branch. We will ensure your comments are rightfully passed onto them. Regards Oakfield Customer...
By : 'Paul'
Services : Sales (As a Vendor)
Sold price : £450000
Would you recommend ? : Yes
Postcode : TN37
They say that first impressions count. It was true for me when I walked into the branch. It was well appointed and there was a professional ambiance about it all. I spent about 45 mins with Neil. He was open, honest and listened. I came away from that first meeting convinced that we had found the... Read Full Review
Very reasonable fees.
By : Oakfield
20 Aug 2014Dear Paul Garnier, Thank you for leaving feedback of your dealings with Neil and Adam in our Hastings branch. We will ensure your comments are rightfully passed onto them. Regards Oakfield Customer...
By : 'Karen'
Services : Letting (As a Owner)
Rent PCM : £685
Would you recommend ? : Yes
Postcode : TN38
My first contact with Karen was when I was dealing with a bad tenant she was very helpfully and gave me a lot of helpfully information and was always keen to help on the several times I... Read Full Review
By : Oakfield
20 Aug 2014Thank you for leaving feedback of your dealings with Karen in our Hastings branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer...
By : 'matthew'
Services : Letting (As a Tenant)
Rent PCM : £375
Would you recommend ? : Yes
Postcode : TN37
i would just like to express my many thanks and appreciation to Hollie Stinson of the Hastings letting team, who took me through the various steps needed to secure the property of my choice. I have not had a lot of experience in dealing with estate agents, and the renting market, and was not at all ... Read Full Review
By : Oakfield
20 Aug 2014Dear Matthew Moore, Thank you for leaving feedback of your dealings with Hollie in our Hastings branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer...
By : 'KS'
Services : Letting (As a Tenant)
Rent PCM : £455
Would you recommend ? : Yes
Postcode : TN33
agent was helpful in phone calls and helping with council, to achieve moving in date, without assistance flat would of fallen... Read Full Review
By : Oakfield
20 Aug 2014Dear Alice, Thank you for leaving feedback of your dealings with our Hastings branch. We will ensure your comments are rightfully passed onto them. Regards Oakfield Customer...
By : 'Chris'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TN35
Very good customer service thanks to Hannah and staff at Oakfield really enjoying are new flat many thanks Chris and... Read Full Review
By : Oakfield
11 Aug 2014Dear Chris Beckers, Thank you for leaving feedback of your dealings with Hannah in our Hastings branch. We will ensure your comments are rightfully passed onto her. Regards Oakfield Customer...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
ComplaintsOakfield has a formal complaints procedure, which is explained below;As an Oakfield customer you would expect a first class service from us, and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we willdo everything we can to put it right.We are also subject to the rules of The Property Ombudsman. In general terms this gives customers who are unable to resolve a complaint against us the right to have this reviewed by an independent person –the Ombudsman.We hope that our complaints procedure will resolve any complaint without the need for you to contact TheProperty Ombudsman. Please note that the Ombudsman will not investigate your complaint before you havecompleted our complaints procedure, and received a letter from us giving our final response.This document shows the steps in our complaints procedure. At every stage we promise to listen and doeverything we can to resolve your problem, and to make sure you\'re happy with the way we do it.Our Complaints Procedure1. If you have a problem relating to Oakfield, please discuss this with one of our branch staff. Our aim is to dealwith your problem sympathetically, fairly and quickly.2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the Branch dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will, of course, depend on the nature of the complaint.3. If the response by our Branch Manager does not resolve the matter to your satisfaction, you can ask theManager to refer the complaint to our Financial Director, alternatively you can write to her at the followingaddress:Miss Samantha Hensher, Oakfield, Haig House, Station Road, Hastings, East Sussex, TN34 1NHWe request that all correspondence adheres to the details and that all complaints are put in a numerical order to help us respond to the complaints with a clear and concise structure.A letter of acknowledgement will be sent to you within 3 working days. It will also set out our understanding of your complaint, and state when we will be able to reply in greater detail.You may also be asked for additional information if this is required to assist resolving the matter.A formal written outcome of this investigation will be sent to you within 15 working days.4. If your problem has still not been resolved by the Director, please write to her again. Your letter should statewhy you are still dissatisfied and what further action you wish Oakfield to take to fully resolve yourcomplaint. The Financial Director will then give a final response by letter within 7 working days. This will beaccompaniedby The Property Ombudsman Consumer Guide.5. If you are still not satisfied with the steps taken by Oakfield, you can write to:The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX(Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk).6. The Property Ombudsman will consider your complaint, taking in to account any points made by you andOakfield. The Ombudsman may, however, refuse to investigate a complaint where your issue refers to somethingthat happened more than 12 months before you complained in writing to the Member Agency, or you referredyour complaint to the Ombudsman more than six months after you received the Member Agency’s final offer ofsettlement or answer.7. The Ombudsman’s Office may try to settle the dispute by agreement between you and Oakfield. If this isunsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what hebelievesto be fair in all the circumstances.8. The Ombudsman will send his decision to you and Oakfield. You can accept or reject his decision. If you rejectthe Ombudsman\'s decision, it will lapse and you are free to do as you wish. If you wish to take legal action, youcan do so. Your legal rights will not have been affected by the Ombudsman\'s decision.
Last updated at 4/13/2017, 2:43:09 AM by allAgents