The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 183 Reviews
98% Recommended
100% sales valuation accuracy
89% letting valuation accuracy
100% sales fee satisfaction
93% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £27,350 | £550,000 |
| Lettings | 89% | 93% | £310 | £1,475 |
Northwood
129 Havant Road, Portsmouth, Hampshire
PO6 2AA
023 9235 5777



By : 'Olivia'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : PO3
April was very helpful and efficient from the stages of viewing properties, to deciding on a property and being efficient with the move in process. I would definitely recommend Northwood and the service they... Read Full Review
Good

By : 'Lex'
Services : Letting (As a Tenant)
Rent PCM : £795
Would you recommend ? : Yes
Postcode : PO35
Great service and made move in a good experience. Was always available for contact regarding the move and helped with all... Read Full Review
I feel the agent fees are slightly steep compared to other agents used in past

By : 'Hannah'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : PO5
April was very helpful throughout the process of our first time renting, always happy to help and talk on the phone when we had questions. would definitely recommend this letting... Read Full Review
Agent fees are good for the area.


By : 'mike'
Services : Sales (As a Vendor)
Sold price : £290000
Would you recommend ? : Yes
Postcode : PO6
from the start we received fantastic service from Simon & Harriot. We were kept well informed through the whole process of selling our home. Would highly recommend Northwood to our family and friends. A big thanks to all the team for making it go so... Read Full Review
good

By : 'Sally'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : PO6
I cannot thank Simon enough on the sale of my property he went above and beyond the call of duty , he also played a vital part of my purchase which he took upon himself to help and give advice to all involved I highly recommend him and if ever I move again it will definitely be Simon and Northwood ... Read Full Review
Very good

By : 'May'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : PO6
Janine was fantastic at helping us to rent out this beautiful property. For first time renting she has made me feel at ease with it all. Janine has been very quick at sorting out any problems and questions we have had. Very pleased indeed such a lovely... Read Full Review

By : 'Emma'
Services : Letting (As a Owner)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : PO7
After placing my property with Samuel to find tenants I was extremely happy with service. He kept me informed at all times and provided a completely transparent service. When a tenancy was agreed he processed the documentation quickly and without any issues. Would highly recommend using... Read Full Review
Fees were very good

By : 'Scott'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : PO8
I was very impressed with how helpful and polite April was, with showing me around the property answering all my questions and queries and also with her help with the completion of the application... Read Full Review
Good

By : 'Jeannette'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : PO6
We have no regrets in contacting Simon to sell our late parents' property for us. He has given us excellent advice (this man really knows his business) and found us the ideal buyers at the right price. We could not have wished for a better outcome and are grateful to Simon for his courtesy,... Read Full Review
Worth every penny.

By : 'Aaron'
Services : 20
Would you recommend ? : Yes
Postcode : PO6
Northwood Estate Agents were very friendly and helpful with any questions I had when buying the property. In particularly, Harriet Simmonds who was a pleasure go through the process with, always keeping me up to date with how things were, and also going out her way to visit the property with me... Read Full Review
Good


By : 'Paula'
Services : Sales (As a Vendor)
Sold price : £113
Would you recommend ? : Yes
Postcode : PO6
Thank you for the help and support throughout the selling process. Simon was always happy to take calls and if he was not around, Harriet was always happy to... Read Full Review
Fair

By : 'Cheryl'
Services : Sales (As a Buyer)
Sold price : £550000
Would you recommend ? : Yes
Postcode : PO6
Simon was very efficient and always kept us in the loop with both the purchase and sale of our property. He was very knowledgable and made what can be a stressful experience that little bit... Read Full Review
We were happy with the competitive rate.


By : 'Norma'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : PO6
If you want to sell your house go to Simon Bell at Northwood. We have recently completed on a sale which was presented and managed by Simon throughout and we were delighted with the service provided. Simon gave a sound valuation to ensure the prompt sale which was requested. The period between... Read Full Review
Satisfactory

By : 'Rich&Beth'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : PO3
Simon was very approachable easy to deal with and helped us sell our home at the right price and then ensured our chain ran smoothly and seemlessly. He was always prompt with returning any calls or answering any queries nothing was any trouble. Simon made the whole process easier and would happily... Read Full Review
Good


By : 'Michelle'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : PO6
Simon Bell came to give us a valuation and we felt he gave a realistic value. Simon is very friendly and helpful. He not only sold our property, but also that of the people buying ours. We found that he was brilliant at liaising and coordinating with all the solicitors and other estate agents. No... Read Full Review
Good

By : 'Amanda'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : PO2
Simon was absolutely amazing. Made me feel very at ease and took control of everything, I did not have to worry about a thing. Kept me up to date with what was going on the whole time through selling my dads flat. I would strongly recommend Northwood because of how great Simon was and I definitely... Read Full Review


By : 'L&MB'
Services : Sales (As a Vendor)
Sold price : £379995
Would you recommend ? : Yes
Postcode : PO6
We had an excellent relationship with Northwood staff. They kept us fully informed of happenings in what turned out to be a protracted sale due to issues further down the chain. Advice given on sale issues and for us buying further away was always helpful. I would have no hesitation in using them... Read Full Review
About what we expected. No surprises.

By : 'Emily'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : PO4
I recently let out my property with Samuel, and wanted to bring to your attention how please I have been with the service. Right from the beginning Samuel has been responsive, accessible, approachable and extremely helpful! Throughout each stage of the process I felt informed and reassured that... Read Full Review

By : 'Teresa'
Services : Sales (As a Vendor)
Sold price : £168000
Would you recommend ? : Yes
Postcode : PO2
Simon was very helpful and empathetic with the sale of my late mother's house. Despite the 'challenges' along the way he proved to be most supportive and we completed the sale this month. I would highly recommend Simon and... Read Full Review
Very good value for the effort needed to complete the sale

By : 'Kevin'
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : PO2
From the outset Simon was straightforward to deal with. He has throughout the sale of the house, which was my deceased mother's has dealt with all matters that have arisen, as he promised. The house had some issues, mainly around the need for updating/age related, Simon dealt with all those for... Read Full Review
I have no complaints on the fees - they were as described by Simon on our first meeting with him.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 7/5/2018, 5:25:02 AM by allAgents