The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 566 Reviews
95% Recommended
96% sales valuation accuracy
92% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 97% | £58,000 | £9,800,000 |
| Lettings | 92% | 97% | £295 | £6,224 |
Northwood
15 - 17 West Derby Village, Liverpool, Merseyside
L12 5HJ
0151 256 1035







By : 'Haz24'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : L14
Mark has been extremely helpful whilst I have been remortgaging my portfolio, and it has been very much... Read Full Review
By : 'Ben'
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : L4
Really good throughout the tenancy while renting the property we was in but as soon as we was moving out and our agreement was coming to an end wanted to try and charge for everything under the sun to not give deposit back, would recommend you make sure that you complain about everything within the ... Read Full Review

By : 'Kylie'
Services : Conveyancing (Conveyancing)
Would you recommend ? : Yes
Postcode : L8
Christine is a pleasure to deal with, direct and to the point. Very helpful and nothing is too much... Read Full Review

By : 'Roland'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : L11
Joanne Smith is an absolute credit to the company! Nothing was too much trouble for her so far, absolutely amazing customer service. Contacts me on daily basis making sure I am up to date with the current procedure about the purchase. I would love to thank you all your help so far and I hope we can ... Read Full Review

By : 'Ayesha'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L6
We had an outstanding experience working with Northwood as they have a remarkable team of property agents. Dealing with Morgan directly helped us with extensive knowledge of the local market, and personalized service. I highly recommend Northwood agents for anyone in the Liverpool looking for... Read Full Review

By : 'Catherine'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : L13
I’ve been a landlord with Northwood Liverpool for nearly a year and the service I’ve received from Ruth and the team at the West Derby Branch Liverpool has been very professional, polite and efficient. I’d be happy to recommend the agency to other landlords as having ... Read Full Review

By : 'Mukesh'
Services : Letting (Property Management)
Rent PCM : £580
Would you recommend ? : Yes
Postcode : L7
Excellent service by Northwood agent managed by Ruth Vosper. Ruth vosper has got a very good team and herself is excellent in engaging customers. Thank you for finding us the... Read Full Review

By : 'john'
Services : Property Management (They manage our building)
Sold price : £125000
Would you recommend ? : Yes
Postcode : L6
Brilliant, easy to work with and very efficient. I totally... Read Full Review

By : 'Geniene'
Services : Sales (As a Vendor)
Sold price : £185000
Would you recommend ? : Yes
Postcode : L11
We changed to Northwood after little interest with another agent. We got 4 viewings and 3 offers in a few days! Joanne came to speak to us and really understood what we wanted and was amazing. Very proactive and always in... Read Full Review

By : 'Dean'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : L15
We have had several maintenance issues with our properties recently and Christine has been very helpful. Without Christine's input we would have struggled to... Read Full Review

By : 'Leigh'
Services : Letting (As a Tenant)
Rent PCM : £350
Would you recommend ? : Yes
Postcode : CH42
Fran, Ellie, Olivia and all the team have been excellent, everything was dealt with promptly and professionally. Friendly,I would highly recommend this... Read Full Review

By : 'Lisa'
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : L4
Joanne Smith was extremely helpful and supportive when my sister and I sold a property. She was there for us every step of the way. Every question was answered promptly. Lots of viewings were arranged and we were kept in the loop for each one. I would have no hesitation in recommending Joanne... Read Full Review


By : 'Carla'
Services : Sales (As a Vendor)
Sold price : £100000
Would you recommend ? : Yes
Postcode : L13
I can’t fault the service I have received from Northwood. Ruth and Joanne have both gone above and beyond with their support throughout the process of selling the house. Communication has been clear and concise, keeping me and my brother updated. Their support has been professional,... Read Full Review


By : 'Tom'
Services : Sales (As a Buyer)
Sold price : £100000
Would you recommend ? : Yes
Postcode : L13
Excellent service from Ruth and Joanne. They are great additions to the office and I'd have been lost without there... Read Full Review

By : 'Lorraine'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : L26
Joanne smith has been a great help selling my apartment, she was very professional and patient throughout the sale I would highly recommend Northwood and in particular Joanne... Read Full Review

By : 'Kiala'
Services : Land & New Homes (I bought a new property)
Would you recommend ? : No
Postcode : L11
During my recent contact with Northwood, I experienced some excellent service in hand of Joanne Smith, who was absolutely impeccable, friendly and professional and very efficient. Her smiling attitude made me feel at ease. Many... Read Full Review

By : 'Saeed'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L18
We have had an electrical problem with our water boiler, Christine has made a great job by arranging with the landlord and contractor in a professional manner. So it was fixed quickly and warm water backed home . Thanks Christine, Maha &... Read Full Review

By : 'Robert'
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : L30
Christine Winstanley is my main contact for property maintenance at Northwood. Any maintenance issues are reported promptly with quotes for less costly work provided with the notification of the issue. The work is always scheduled quickly after approval, with updates on progress received when... Read Full Review

By : 'Megan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : L8
I've been renting for a while from Northwood, all the staff are really friendly and considerate. Mark was very quick to send me a nice reference when I requested one and all the other staff have been great during communications over the years. I feel secure that when I finally move to a... Read Full Review

By : 'Terry'
Services : Sales (As a Vendor)
Sold price : £168000
Would you recommend ? : Yes
Postcode : L12
So glad that we chose Northwood, we had four viewings on the first morning and received two offers there and then. We accepted an offer of our full asking price. Joanne Smith as our agent has done everything that she promised and sold our house quickly. keeping communications clear and concise... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 7/5/2018, 5:18:10 AM by allAgents