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Forest Hill, London SE23

4.8/5, 869 Reviews
93% Recommended

100% sales valuation accuracy

99% letting valuation accuracy

84% sales fee satisfaction

97% letting fee satisfaction

Contact Us
Northwood Forest Hill is the award-winning local franchise of the Northwood Group. Northwood Forest Hill have won the Best Agent Award for customer service in SE23 every year since 2022, including Gold for all of London in 2023 and Silver in 2024. As part of the Northwood Group (winner of the best agency in the c
ountry for many years), we pride ourselves on excellent customer service, clear and honest communication, and accurate valuations. Famous for our unique Guaranteed Rent service, we also offer all traditional lettings services from Tenant Find to Full Management. We are also very active with property sales, helping our clients achieve a smooth sale at the best price.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%84%£25,000£1,070,000
Lettings99%97%£510£3,800
Areas covered
  • Brockley
  • East Dulwich
  • Forest Hill
  • Herne Hill
  • Nunhead
  • Peckham
  • Rye
  • SE15
  • SE20
  • SE21
  • SE22
  • SE23
  • SE24
  • SE26
  • SE4
  • SE5
  • SE6
  • Sydenham
Address

Northwood
5 London Road,London, Greater London
SE23 3TW
02082999035

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Northwood Branches (View All 92)
Rebbecca was so helpful and ...

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5 Star Review
UserName

By : 'caira'
Services :
Would you recommend ? : Yes

Google Review24 Feb 2025
People found this helpful0

Rebbecca was so helpful and the process has been... Read Full Review

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All the staff at Northwood ...

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5 Star Review

By : 'Kathryn'
Services :
Would you recommend ? : Yes

Google Review20 Feb 2025
People found this helpful

All the staff at Northwood Forest Hill we have dealt with are excellent. They found us brilliant tenants very quickly and communicate clearly and promptly. We are pleased and relieved that they are managing the... Read Full Review

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Thanks ...

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5 Star Review
UserName

By : 'Chloe'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22

17 Feb 2025
People found this helpful0

Maxine has always been really helpful and supportive when we have had questions or issues to discuss! She is always quick to respond. Thank you... Read Full Review

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Rebecca is ...

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5 Star Review
UserName

By : 'Charbel'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE21

16 Feb 2025
People found this helpful0

Rebecca was polite, respectful of our space and extremely... Read Full Review

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Super helpful and ...

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5 Star Review
UserName

UserName

By : 'Matt'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE24

15 Feb 2025
People found this helpful0

Rebecca and Collette have been super helpful, quick and professional closing our dream home renting and easing us through the first steps. Thank... Read Full Review

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Rebecca has been super ...

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5 Star Review
UserName

By : 'Gabriella'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22

15 Feb 2025
People found this helpful0

Rebecca has been super proactive and responsive with our process of putting an offer in and meeting our landlord. They've made the process super swift, and definitely put myself and my partner at ease as we knew we had an agent we could rely... Read Full Review

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Thanks to Ally and all the ...

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5 Star Review
UserName

By : 'Malcolm'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SE22

14 Feb 2025
People found this helpful0

Thanks to Ally and all the team at Nortwood, Forest Hill their valued assistance in dealing with the sale of our property. It was much... Read Full Review

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Great estate agent, Rebecca ...

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5 Star Review
UserName

By : 'Hannah'
Services :
Would you recommend ? : Yes

Google Review14 Feb 2025
People found this helpful0

Great estate agent, Rebecca was excellent and helped us secure our new... Read Full Review

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5 star help from maxine ...

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5 Star Review
UserName

By : 'Steph'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22

12 Feb 2025
People found this helpful0

5 star help from maxine segrue last night with a ln issue with the plumbing in my flat and the horrid service from southwark council who didn't seem to think the issue was an emergency despite the health and safety issue it posed. Maxine not only mobilised the correct assets to try and sort this... Read Full Review

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The team at Northwood are ...

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5 Star Review
UserName

By : 'Cameron'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : SE18

8 Feb 2025
People found this helpful0

The team were very friendly and easy to work with. Rebecca has been easy to contact and has ensured we have been kept in the loop in the... Read Full Review

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Ally is amazing. She helped ...

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5 Star Review
UserName

By : 'Daniel'
Services :
Would you recommend ? : Yes

Google Review7 Feb 2025
People found this helpful0

Ally is amazing. She helped us buy our first property and went over and above any expectations we had. She made us feel confident in the process throughout and coached us through the process and remained calm, diligent and timely throughout. Thank you,... Read Full Review

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Ally is ...

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5 Star Review
UserName

By : 'Daniel'
Services : Sales (As a Buyer)
Sold price : £475000
Would you recommend ? : Yes
Postcode : SE2

7 Feb 2025
People found this helpful0

Ally is such a professional yet personable person. It was our first property purchase and she coached and guided us through it. When we faced issues with our survey, she was also proactive and helpful coordinating between buyers and seller sides and went over and above the expectations of her role. ... Read Full Review

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Evicted over Christmas and ...

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1 Star Review

By : 'Alice'
Services :
Would you recommend ? : Yes

Google Review4 Feb 2025
People found this helpful

Evicted over Christmas and new years under a landlords lie. Informed the landlord was selling the property due to rising tax costs, then to see the property back up for rent at a higher price. Check out was waived as the property was being redeveloped. Then to recieve emails 2 months later... Read Full Review

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Evicted over the Christmas ...

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1 Star Review

By : 'A'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE22

4 Feb 2025
People found this helpful0

Evicted over the Christmas period under a reason. Evicted over Christmas via the landlord stating he could no longer rent due to rising tax costs. Then found the property on the agencies website rent. With a racked up price. Two months after leaving the property, we were emailed asking ... Read Full Review

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Super friendly and ...

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5 Star Review
UserName

By : 'Sophie'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : SE23

29 Jan 2025
People found this helpful0

Myself and my partner viewed a lovely apartment in Forest Hill. The letting agent was incredibly friendly and super helpful, it made the experience really pleasant. We left the viewing so excited we made an offer to rent the property. Would highly... Read Full Review

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Really helpful while at the ...

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5 Star Review
UserName

By : 'Alexander'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : SE23

29 Jan 2025
People found this helpful0

Really helpful at the property, and super friendly. Thanks... Read Full Review

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Friendly and efficient ...

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5 Star Review
UserName

By : 'Dagmar'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE24

28 Jan 2025
People found this helpful0

Friendly and efficient customer service to arrange the viewing. The whole communication process was friendly, transparent and helpful. Overall, highly recommend... Read Full Review

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Maxine at ...

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5 Star Review
UserName

By : 'Monika'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE15

28 Jan 2025
People found this helpful0

Maxine was very kind when she came to do inspections in person, I am thankful her help in the 10 years she was my... Read Full Review

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We met with rebeccca at two ...

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5 Star Review
UserName

By : 'Hannah'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22

24 Jan 2025
People found this helpful0

We met with rebeccca at two different properties. She was friendly and welcoming and gave good instructions when at the viewing. Very responsive throughout the whole process. Highly... Read Full Review

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Recent rental ...

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5 Star Review
UserName

By : 'Francesca'
Services : Letting (As a Tenant)
Would you recommend ? : Yes

23 Jan 2025
People found this helpful0

Great experience, our agent gave clear details about the viewing and property ahead of time and was very responsive with any questions we had and provided updates... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we accept that sometimes things can go wrong and you might wish to complain. Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it to TPOS. All complaints should be firstly presented to the individual you have been dealing with in the relevant office (Lettings\/Sales\/Property Mangement\/Accounts), we would hope that this person should be able to resolve your issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to the Director: Stuart Williams Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response from the director setting out her findings in writing and details of how she believes your complaint can be resolved will be received within 7 working days. If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint once again and give a ‘Full and Final’ response within 7 days. If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal complaint procedure as outlined above. They will then review your complaint. Details of how to do this are contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or online at www.tpos.co.uk

Last updated at 1/16/2025, 11:40:25 AM by allAgents

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