The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 869 Reviews
93% Recommended
100% sales valuation accuracy
99% letting valuation accuracy
84% sales fee satisfaction
97% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 84% | £25,000 | £1,070,000 |
| Lettings | 99% | 97% | £510 | £3,800 |
Northwood
5 London Road,, London, Greater London
SE23 3TW
02082999035


By : 'caira'
Services :
Would you recommend ? : Yes
24 Feb 2025Rebbecca was so helpful and the process has been... Read Full Review
By : 'Kathryn'
Services :
Would you recommend ? : Yes
20 Feb 2025All the staff at Northwood Forest Hill we have dealt with are excellent. They found us brilliant tenants very quickly and communicate clearly and promptly. We are pleased and relieved that they are managing the... Read Full Review

By : 'Chloe'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22
Maxine has always been really helpful and supportive when we have had questions or issues to discuss! She is always quick to respond. Thank you... Read Full Review

By : 'Charbel'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE21
Rebecca was polite, respectful of our space and extremely... Read Full Review


By : 'Matt'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE24
Rebecca and Collette have been super helpful, quick and professional closing our dream home renting and easing us through the first steps. Thank... Read Full Review

By : 'Gabriella'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22
Rebecca has been super proactive and responsive with our process of putting an offer in and meeting our landlord. They've made the process super swift, and definitely put myself and my partner at ease as we knew we had an agent we could rely... Read Full Review

By : 'Malcolm'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SE22
Thanks to Ally and all the team at Nortwood, Forest Hill their valued assistance in dealing with the sale of our property. It was much... Read Full Review

By : 'Hannah'
Services :
Would you recommend ? : Yes
14 Feb 2025Great estate agent, Rebecca was excellent and helped us secure our new... Read Full Review

By : 'Steph'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22
5 star help from maxine segrue last night with a ln issue with the plumbing in my flat and the horrid service from southwark council who didn't seem to think the issue was an emergency despite the health and safety issue it posed. Maxine not only mobilised the correct assets to try and sort this... Read Full Review

By : 'Cameron'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : SE18
The team were very friendly and easy to work with. Rebecca has been easy to contact and has ensured we have been kept in the loop in the... Read Full Review

By : 'Daniel'
Services :
Would you recommend ? : Yes
7 Feb 2025Ally is amazing. She helped us buy our first property and went over and above any expectations we had. She made us feel confident in the process throughout and coached us through the process and remained calm, diligent and timely throughout. Thank you,... Read Full Review

By : 'Daniel'
Services : Sales (As a Buyer)
Sold price : £475000
Would you recommend ? : Yes
Postcode : SE2
Ally is such a professional yet personable person. It was our first property purchase and she coached and guided us through it. When we faced issues with our survey, she was also proactive and helpful coordinating between buyers and seller sides and went over and above the expectations of her role. ... Read Full Review
By : 'Alice'
Services :
Would you recommend ? : Yes
4 Feb 2025Evicted over Christmas and new years under a landlords lie. Informed the landlord was selling the property due to rising tax costs, then to see the property back up for rent at a higher price. Check out was waived as the property was being redeveloped. Then to recieve emails 2 months later... Read Full Review
By : 'A'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE22
Evicted over the Christmas period under a reason. Evicted over Christmas via the landlord stating he could no longer rent due to rising tax costs. Then found the property on the agencies website rent. With a racked up price. Two months after leaving the property, we were emailed asking ... Read Full Review

By : 'Sophie'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : SE23
Myself and my partner viewed a lovely apartment in Forest Hill. The letting agent was incredibly friendly and super helpful, it made the experience really pleasant. We left the viewing so excited we made an offer to rent the property. Would highly... Read Full Review

By : 'Alexander'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : SE23
Really helpful at the property, and super friendly. Thanks... Read Full Review

By : 'Dagmar'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE24
Friendly and efficient customer service to arrange the viewing. The whole communication process was friendly, transparent and helpful. Overall, highly recommend... Read Full Review

By : 'Monika'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE15
Maxine was very kind when she came to do inspections in person, I am thankful her help in the 10 years she was my... Read Full Review

By : 'Hannah'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22
We met with rebeccca at two different properties. She was friendly and welcoming and gave good instructions when at the viewing. Very responsive throughout the whole process. Highly... Read Full Review

By : 'Francesca'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Great experience, our agent gave clear details about the viewing and property ahead of time and was very responsive with any questions we had and provided updates... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings\/Sales\/Property Mangement\/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 1/16/2025, 11:40:25 AM by allAgents