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Forest Hill, London SE23
4.8/5, 869 Reviews
93% Recommended
100% sales valuation accuracy
99% letting valuation accuracy
84% sales fee satisfaction
97% letting fee satisfaction
Northwood Forest Hill is the award-winning local franchise of the Northwood Group. Northwood Forest Hill have won the Best Agent Award for customer service in SE23 every year since 2022, including Gold for all of London in 2023 and Silver in 2024.
As part of the Northwood Group (winner of the best agency in the c
ountry for many years), we pride ourselves on excellent customer service, clear and honest communication, and accurate valuations.
Famous for our unique Guaranteed Rent service, we also offer all traditional lettings services from Tenant Find to Full Management.
We are also very active with property sales, helping our clients achieve a smooth sale at the best price.
Latest Reviews
Lonneke Broadribb
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 84% | £25,000 | £1,070,000 |
| Lettings | 99% | 97% | £510 | £3,800 |
Areas covered
- Brockley
- East Dulwich
- Forest Hill
- Herne Hill
- Nunhead
- Peckham
- Rye
- SE15
- SE20
- SE21
- SE22
- SE23
- SE24
- SE26
- SE4
- SE5
- SE6
- Sydenham
Address
Northwood
5 London Road,, London, Greater London
SE23 3TW
02082999035
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Northwood Branches (View All 92)
My experience with the estate ...
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5 Star Review
By : 'VALENTINA'
Services :
Would you recommend ? : Yes
9 Jul 2025People found this helpful0
My experience with the estate agency has been smooth and enjoyable. Rebecca, in particular, has been incredibly supportive, responsive, and patient throughout the application process. She kept me informed at every step and even went above and beyond by responding to my messages over the weekend,... Read Full Review
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Amazing ...
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5 Star Review
By : 'Valentina'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22
9 Jul 2025
People found this helpful0
My experience with the estate agency has been smooth and enjoyable. Rebecca, in particular, has been incredibly supportive, responsive, and patient throughout the application process. She kept me informed at every step and even went above and beyond by responding to my messages over the weekend,... Read Full Review
Comments (0)Was this helpful?:
Thank ...
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5 Star Review
By : 'Victoria'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE19
8 Jul 2025
People found this helpful0
Rebecca from Northwood has been super helpful and friendly helping us find our home! Thank... Read Full Review
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Prospective ...
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5 Star Review
By : 'Zoe'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE7
8 Jul 2025
People found this helpful0
Rebecca was very kind and gave us plenty of time and space when viewing the... Read Full Review
Comments (0)Was this helpful?:
What a fantastic branch at ...
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5 Star Review
By : 'Joe'
Services :
Would you recommend ? : Yes
7 Jul 2025People found this helpful0
What a fantastic branch at Forest Hill! Abby, Nella and Rebecca have been nothing short of *amazing* - professional and efficient whilst at the same time, friendly, sensitive to all our needs and a good sense of humour throughout. Thank... Read Full Review
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Lovely ...
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5 Star Review
By : 'Tenant'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SE5
4 Jul 2025
People found this helpful0
Absolutely superb branch in Forest Hill, lovely, honest, efficient and professional team, felt like friends, not ‘estate... Read Full Review
Comments (0)Was this helpful?:
Quick, easy and painless. A ...
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5 Star Review
By : 'Nathan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE7
4 Jul 2025
People found this helpful0
Quick, easy and painless. A great experience. Would definitely... Read Full Review
Comments (0)Was this helpful?:
Many thanks to Maxine for ...
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5 Star Review
By : 'Malcolm'
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SE22
2 Jul 2025
People found this helpful0
Many thanks to Maxine managing our properties the last six years. It was a pleasure working with her . She has always carried out her duties in an efficient and professional... Read Full Review
Comments (0)Was this helpful?:
Many thanks to Ally and all ...
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5 Star Review
By : 'malcolm'
Services :
Would you recommend ? : Yes
1 Jul 2025People found this helpful0
Many thanks to Ally and all the team at Northwood for successfully steering us through the sale of our flat. Their service was efficient, professional and much appreciated. Malcolm and Mary... Read Full Review
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Clear & friendly ...
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5 Star Review
By : 'M'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE23
1 Jul 2025
People found this helpful0
Clear & friendly communication from Rebecca. Would recommend NorthwoodDaisy... Read Full Review
Comments (0)Was this helpful?:
Maxine is a great property ...
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5 Star Review
By : 'Hayley'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE23
28 Jun 2025
People found this helpful0
As a tenant, I’m very grateful to have had Maxine as property manager. Maxine is professional, friendly, helpful and dedicated. Her support with any issues that needed fixing was much appreciated and reassuring. Thanks very much... Read Full Review
Comments (0)Was this helpful?:
Good service, responsive, ...
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5 Star Review
By : 'A'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE5
28 Jun 2025
People found this helpful0
Good service, responsive, flexible with appointments, would recommend to... Read Full Review
Comments (0)Was this helpful?:
Rebecca has been super ...
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5 Star Review
By : 'Anna'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22
26 Jun 2025
People found this helpful0
Rebecca has been super helpful in securing and processing my tenancy. She was fast, efficient, and really pleasant to deal... Read Full Review
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Strong communication ...
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5 Star Review
By : 'Chloe'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
23 Jun 2025
People found this helpful0
Our experience with Northwood has been extremely professional, really strong communication and a have really made an effort to accommodate our schedules! We were working with Rebecca who has been a great help throughout the whole... Read Full Review
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Thanks ...
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5 Star Review
By : 'Alex'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE22
23 Jun 2025
People found this helpful0
Rebecca was super helpful, friendly and made it really easy to communicate with her and the landlord.... Read Full Review
Comments (0)Was this helpful?:
I rented for 7 years and ...
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5 Star Review
By : 'Oliver'
Services : Letting (As a Tenant)
Rent PCM : £1375
Would you recommend ? : Yes
Postcode : SE22
23 Jun 2025
People found this helpful0
I rented 7 years and maxine was managing the property we stayed in. I would say it was the most positive experience we have had renting so far. Maxine was always very helpful and fixed issues in a timely manner and was good with comms. Many thanks your... Read Full Review
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Rebecca was prompt, she was ...
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5 Star Review
By : 'Jake'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE21
22 Jun 2025
People found this helpful0
Rebecca was prompt, she was very polite and very keen to show me all of the excellent features of the property. It was a... Read Full Review
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So helpful ...
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5 Star Review
By : 'Sophie'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
20 Jun 2025
People found this helpful0
Rebecca has been amazing! She found my partner and I a great flat that is perfect us and has been so helpful every step of the way... Read Full Review
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Amazing service we have ...
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5 Star Review
By : 'Druvita'
Services :
Would you recommend ? : Yes
17 Jun 2025People found this helpful
Amazing service we have experienced with... Read Full Review
Comments (0)Was this helpful?:
Rebecca has been amazing ...
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5 Star Review
By : 'George'
Services :
Would you recommend ? : Yes
10 Jun 2025People found this helpful0
Rebecca has been amazing through the whole process, would highly... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings\/Sales\/Property Mangement\/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 1/16/2025, 11:40:25 AM by allAgents
