The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 132 Reviews
95% Recommended
90% sales valuation accuracy
92% letting valuation accuracy
100% sales fee satisfaction
88% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90.00% | 100% | £95,000 | £220,000 |
| Lettings | 92% | 88% | £415 | £1,800 |
Northwood
70 Bromsgrove Street, Birmingham, West Midlands
B5 6NU
0121 622 5066







By : 'Vickram'
Services : Letting (As a Owner)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : B16
I moved to use Northdwood after just over a year using another agent. From the start, Aaran and the team have been efficient and clear. Issues are dealt with proactively, while keeping me informed regularly - everything I would want from an agent managing my property. I am extremely happy with... Read Full Review
Fees are in line with other letting agents, although service from Northwood is better.

By : 'A'
Services : Letting (As a Tenant)
Rent PCM : £5
Would you recommend ? : Yes
Postcode : B5
Nin and the whole team at Northwood made my move in quick and efficient, even assisting with ordering a bed!! Friendly staff nothing too much trouble. Would... Read Full Review
inclusive fees no hidden extras

By : 'Happy'
Services : Letting (As a Owner)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : B15
I am extremely impressed with the service offered by Northwood. In short, 2 other letting agents were tasked with letting my property. With clear communication every step of the way, it was around 2 weeks before Aaron let my property! He is curteous and very good at his job! Well done Northwood!... Read Full Review
By : 'SatisfiedLandlord'
Services : Letting (As a Owner)
Rent PCM : £725
Would you recommend ? : Yes
Postcode : B4
I would recommend Northwoods to prospective landlords. The service is tailored to individual needs and I was treated in a polite and courteous way. I liaised closely with Aaran Ryatt and would commend him on understanding my circumstances and finding a tenant for my property so quickly. There was ... Read Full Review
By : 'Bekey'
Services : Letting (As a Owner)
Sold price : £210000
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : B54T
I would like to thank Northwood for their expertise in both letting and selling my property. Allison carried out a professional service on the sale and completion of my property. Aaran Ryatt deals with my letting issues. Both of them are quick to respond, friendly to help. I was always on hand to... Read Full Review
ok

By : 'James'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : B15
We first became aware of Northwood when they became the letting agents for a neighbouring property. Nin Rehal introduced himself to us and explained their role, and asked us to let him know immediately if we had any concerns regarding the letting of the property. Throughout the time he was... Read Full Review
By : 'Emanuele'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : B1
We have had a very good experience in applying to and starting a new tenancy in Birmingham with Northwood. Chloe and Aaron were very reliable, available to all our requests, and everything looked clear transparent. We are very satisfied and we would highly recommend the agency, thank you guys!... Read Full Review
Ok
By : 'Steve'
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : B5
Having had a handful of City Centre agents out to appraise my new BTL property, I was instantly drawn to Northwood's attention to detail and how their managed services would benefit my needs. Aaran was able to answer all my questions with confidence and had the ability to show how Northwood... Read Full Review
Good
By : 'Jack'
Services : Letting (As a Owner)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : B66
I've recently let out my apartment with Northwood and have been extremely pleased with the level of service so far. From the initial introduction, to finding a tenant, to my first months rent received, Northwood have been incredibly clear and helpful with any fees, services and processes etc... Read Full Review
Good

By : 'Foosh'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : B15
Northwood has been very professional and efficient in helping us let out our apartment. They certainly lived up to their tag line so far, making us feel assured that they gave us their best attention at all times. We really appreciate their attention to detail and their guidance on the letting... Read Full Review
Reasonable
By : 'Great'
Services : Sales (As a Vendor)
Sold price : £129950
Would you recommend ? : No
Postcode : B14
Allison and Nin carried out a professional service on the sale and completion of my property. Allison always kept me up to date with all the issues throughout the sale and was constantly pushing to get the sale completed in a timely... Read Full Review
All fees were clearly noted and agreed before works commenced.
By : 'Lucas'
Services : Letting (As a Owner)
Rent PCM : £725
Would you recommend ? : Yes
Postcode : B5
Aaran was professional throughout and very responsive towards enquiries and contact (email). I was constantly updated on the details, stages and prospect over the letting process. Overall everything was easy to manage and no problems for me so far. Would highly recommend Aaran's services to... Read Full Review
I feel that the agent's fees is fair given the work carried out and what service is included
By : 'Jess'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : B66
My husband and I have been very impressed by the professional service from Northwood. Communication with Aaran has been excellent throughout â responding to all our queries in a timely manner and making the process completely stress free. Very happy with the overall service and we would... Read Full Review
By : 'Billy'
Services : Sales (As a Buyer)
Sold price : £128
Would you recommend ? : Yes
Postcode : B38
Very easy to deal with, throughout the purchase of my purchase. Quick to respond, knew what was going on at all times. Very happy... Read Full Review
NA
By : 'Cinnamon'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : B5
I have been a customer for more than one year. The only reason I chose Northwood is that they rent property in Latitude. My impression of the staff is positive! they try to reply quickly to my emails. They're very friendly, lovely and take their job very seriously. During my tenancy... Read Full Review
Very expensive
By : 'Excited'
Services : Letting (As a Tenant)
Rent PCM : £795
Would you recommend ? : Yes
Postcode : B5
We are relocating from London so having to view places all in one day- came into Northwood and for the first time felt relaxed. We viewed a couple of properties with them and all questions were answered plus nice additional services such as sourcing electricity supplier to set us up and make life... Read Full Review
I think the agent fees are reasonable and average in the market- haven’t had a checkout fee before so that’s one to consider but nothing extortionate
By : 'Nicolai'
Services : Letting (As a Owner)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : B1
After several years of working with Centrick Properties, lags in communication brought us to conclusion that it was time to find a more responsible and responsive agency to manage our properties in Central Birmingham. Having done an online research we shortlisted Northwood Birmingham along with... Read Full Review
Not the cheapest on the market, but we were ready to pay that price for a comprehensive full management service pack.
By : 'Tina'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : B1
Chloe worked in a very professional way. Very impressive. Highly recommend! The rent cost and service charges were reasonable as well. 5 star customer service for... Read Full Review
Good
By : 'Mark'
Services : Letting (As a Owner)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : B5
Very impressed with the high level of customer service from both Chloe and Aaron. Very responsive to my needs to rent my flat. Fees for letting are very reasonable. Let my property within 3 weeks. Very professional and trustworthy. Will use again when I need to re-let my flat. Thank you Northwood... Read Full Review
Agent's fees are very reasonable. Would recommend to others.

By : 'Bish'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B15
I would like to thank Northwood for their expertise in both letting and selling my property. They have a simple, straightforward and professional management style that made both processes very simple. They are a very approachable and friendly... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 5/26/2017, 7:52:29 AM by allAgents