• Karen Knight
    Karen Knight
  • Annette Fleet
    Annette Fleet
  • Sion Bithell
    Sion Bithell
  • Stephen Bithell
    Stephen Bithell
  • Karen Bithell
    Karen Bithell
With a population of over 61,000, Wrexham is the largest town in North Wales. Situated twelve miles from Chester between the lower Dee valley and the Welsh mountains, the town is the commercial centre of the wider Wrexham County Borough.. Northwood (Wrexham) is an independently owned Letting and Estate Agent forming part of the wider Northwood Franchise group of businesses. We are recognised for our unique guaranteed rent agreement where we assume the risks associated with letting property. W Read full description...ith this service, the home owners income is assured and is not at risk from rent arrears or late payments. Income is received even when the property is not occupied. Our business though, is all about people. We pride ourselves on matching people to the right property or service and doing it in a way that meets or even exceeds their expectations.
Northwood

27 King Street Wrexham
Wrecsam
LL11 1HF

01978 356 100

Oct 04,2015
Minithumbup
By:
Oct 04,2015
0 people found
this helpful
having used Northwood for a number of years to let our house we have had no issues whatsoever with the standard of communication and efficiency of their office in carrying out a first class service and would recommend them to other landlords...
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Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
I approached Northwood after being unhappy with my existing letting agent. I found the office team welcoming, knowledgeable, and professional at all levels, after careful consideration of the different options that Northwood had to offer I opted for the fully managed and guaranteed rental scheme which wasn't available from my previous agent. I can fully recommend Northwood as there service and knowledge of this market is second to none....
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Sep 15,2015
Minithumbup
By:
Sep 15,2015
0 people found
this helpful
Excellent service received from Northwood, Wrexham. They were quick to advertise and find suitable tenants, keeping me informed at each stage. They have resolved my property repairs swiftly using local trades people at reasonable prices. The team are friendly and helpful and I recommend this branch....
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Comment on agent fees
Competitive rates
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By: Northwood (Wrexham)
Sep 17, 2015
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Thank you Elaine, for instructing Northwood to let your property on our Fully Managed Service. As a landlord, you accepted the risk that you may lose rental income when your house was vacant between tenancies. However, we must ensure that every opportunity is explored to minimize this risk. I am pleased that we have been able to find tenants with which you have been satisfied. Stephen Bithell, Branch Director.....
Sep 11,2015
Minithumbup
By:
Sep 11,2015
3 people found
this helpful
I use the platinum service which gives a guaranteed rent and without any input required myself. The funds arrive in my account promptly and reliably unlike my previous agent. I am very happy with the contract as it protects me from the common problems experienced by landlords, The office is local and I am always welcomed with a smile when I visit. The tenants which have been found over the last three years by Northwood have largely been very good tenants, which is always a comfort. At my request...
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Sep 09,2015
Minithumbup
By:
Sep 09,2015
1 people found
this helpful
The agents have effectively let out my property and have dealt with tenants on my behalf. The previous tenants within the property appear to have been quite good with no real issues....
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By: Northwood (Wrexham)
Sep 17, 2015
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Thank you Rob, for letting your property to Northwood since 2007. Different tenants have lived in your property over this time, during which, we have continued to guarantee your income even when the property was empty. We appreciate the time you have given to submitting a review. Stephen Bithell, Branch Director.....
Sep 08,2015
Minithumbup
By:
Sep 08,2015
1 people found
this helpful
Hi. I rent a flat through Northwood Wrexham since 2007. I can recommend that one to everyone whos looking to rent or buy a house. There is nothing impossible for them, boken fridge, boiler or anyghing else? They will sort it out. They are very helpfull and friendly especially Karen, Stephen and Annette. I had a chance to speak to them many times 2007 when I signed my first contract and cant say even one bad word. Thank you Northwood Wrexham, you do excellent job....
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Comment on agent fees
Excellent job, thank you.
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By: Northwood (Wrexham)
Sep 08, 2015
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Your review of our service has been appreciated. The manner in which you conducted your tenancy was commendable. It was lovely to see you move into your own home after renting your flat from Northwood for a number of years. Stephen Bithell, Branch Director....
Sep 05,2015
Minithumbup
By:
Sep 05,2015
2 people found
this helpful
My son recently purchased a house sold through Northwood agents in Wrexham. They were extremely helpful from the initial offer stage right through to the actual sale and handover of the property. All the staff, particularly Karen, Steve & Sion Bithel were friendly and approachable whilst providing advice etc. I had the most dealings with them as my son was always in work and as a Property Manager myself I was impressed with all aspects of the service they provided. A pleasure to deal with ...
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By: Northwood (Wrexham)
Sep 17, 2015
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Northwood has been selling residential property for over ten years. I am pleased that you were very happy with our service and that our experience was appreciated. Thank you, for taking the time to submit your review. Stephen Bithell, Branch Director.....
Aug 31,2015
Minithumbup
By:
Aug 31,2015
2 people found
this helpful
I have worked with Stephen & Karen on a number of property projects. Their understanding of the local & national property market is clear to see and is a vital ingredient in their advice & professional recommendations. I am very happy with the first class customer service provided & would have no hesitation in recommending Northwood - Wrexham Branch...
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By: Northwood (Wrexham)
Sep 08, 2015
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When investing in property, there are a number of factors that should be taken into consideration. We were pleased to help in providing professional advice on the construction of the properties being considered and also the local housing market. Stephen Bithell, Branch Director....
Aug 31,2015
Minithumbup
By:
Aug 31,2015
1 people found
this helpful
As I am out of the country for most of the time, the guaranteed rent that Northwood offer is ideal for me. I know that I am going to get a payment each month and that any jobs that need doing in the flat will be dealt with on my behalf. I've been using the Wrexham office for 7 years now and have always found the staff to be knowledgeable and friendly. Overall an excellent service which I am more than happy to carry on using....
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By: Northwood (Wrexham)
Sep 17, 2015
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Thank you for your feedback Michael. Our guaranteed rent agreement is of particular interest to landlords who live outside of the country. This is because they do not have to make themselves available to provide a service to their tenant. As the landlord of the tenant living in your apartment, Northwood became responsible to provide this service and in doing so, took the responsibility away from you. Stephen Bithell, Branch Director.....
Aug 31,2015
Minithumbup
By:
Aug 31,2015
0 people found
this helpful
Last weekend I was locked out of my flat. Although the Wrexham office was closed, a lady called natalie passed on my message to Shaun who called with a spare key and let me in. This is the second flat I have rented from Northwood and have always found them to be very helpful....
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Was this helpful? Yes
By: Northwood (Wrexham)
Sep 08, 2015
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Although our office closes at 12.30 on a Saturday, we continue to receive telephone calls until six o'clock. Given the urgent nature of your call, I was pleased to be of help and let you into your apartment. Siôn Bithell, Sales and Lettings Negotiator.....
Aug 28,2015
Minithumbup
By:
Aug 28,2015
0 people found
this helpful
Thank you to Stephen of Northwood for following up my request to carry out the survey at our home. His advice to us was informative, very genuine and much appreciated....
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By: Northwood (Wrexham)
Aug 28, 2015
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Thank you, Eileen H. for reviewing our service. An Energy Performance Certificate (EPC) is required whenever a property is built, sold or let. An EPC must be made available to potential buyers or tenants when a property is marketed for sale or to let. Northwood (Wrexham) provide this service free of charge when we are instructed to sell a property. Stephen Bithell, Branch Director.....
Aug 28,2015
Minithumbup
By:
Aug 28,2015
1 people found
this helpful
Having worked for many landlords over the years,I find northwood to be particularly conscientious about house and carpet cleaning after every tenancy....
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Comment on agent fees
Having worked for many landlords and letting agents over the years ,I find northwood particulary conscientious about house and carpet cleaning after every tennancy.
Was this helpful? Yes
By: Northwood (Wrexham)
Sep 17, 2015
View all comments (1)
Our tenants are expected to leave the property cleaned to a professional standard and the carpets cleaned by a professional contractor. Where pets have been given access to a property, it will be fumigated by a pest control expert to ensure that flea issues are prevented. Karen Bithell, Sales and Lettings Manager....
Aug 27,2015
Minithumbup
By:
Aug 27,2015
2 people found
this helpful
As retired people we didn't want the responsibility of dealing with tenants. We very much liked the anonymity the guaranteed service gave us. We have been letting our house with Northwood for over three years after using another estate agent. We are happy to recommend Northwood to other landlords....
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Was this helpful? Yes
By: Northwood (Wrexham)
Aug 28, 2015
View all comments (1)
Thank you, Mr and Mrs Rogers for your review. Many home owners that let their property do not want the responsibility of providing a service and making themselves available to their tenants. When you entered into the guaranteed rent agreement with Northwood, we became your tenant. We let your property to our tenant on an Assured Shorthold Tenancy Agreement and Northwood became their landlord. We then assumed full responsibility for providing a service to our tenants. Our landlords that work ....
Oct 19,2010
Minithumbdown
By:
Oct 19,2010
0 people found
this helpful
The branch in Wrexham moved someone in 1/2 a month before I had finished the tenancy, claiming it would save me money, then tried to charge me...
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Was this helpful? Yes
Areas covered
  • LL11
  • LL12
  • LL13
  • LL14
  • LL20
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£93,000
  • Max: Β£93,000

Letting
  • Min: Β£0
  • Max: Β£0

TPOS DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 2 1 0 0 1 0 2 0
Karen Knight Karen Knight
Accounts Administrator
0 reviews

About Karen Karen is a professionally qualified accounts technician and is responsible for producing the businesses management and financial accounts. Her bookkeeping duties ensure that our income is received and View full profile
Annette Fleet Annette Fleet
Office Administrator
4 reviews

About Annette Annette was recruited by Northwood after being recommended by the Sales Manager at our Chester office. She was instrumental to the initiation of the businesses administrative processes. Annette has an View full profile
Sion Bithell Sion Bithell
Sales and Lettings Negotiator
3 reviews

About Sion After studying Business and Finance, Sion has worked for Northwood. During which time he studied at Glyndwr University leaving with a degree in Estate Agency and becoming a member of the Royal Institu View full profile
Stephen Bithell Stephen Bithell
Branch Director
5 reviews

About Stephen After a twenty-five year career with British Gas, Stephen took up the opportunity to direct a Northwood business. Since opening the Wrexham office, Stephen has become qualified as a Domestic Energy an View full profile
Karen Bithell Karen Bithell
Sales and Lettings Manager
6 reviews

About Karen Supporting the Branch Director, Karen organizes and manages the sales and lettings activity in a busy office environment, ensuring that we comply with standards of service and codes of practice. Karen View full profile

Job vacancies

Please see a list of jobs available

Fees

Should we sell your home, we will charge you a commission that is payable on completion. The actual fee that we will charge will be quoted when we are invited to appraise your home. Our standard fee is 1.2% including VAT. Our clients are not tied into a fixed term agency agreement and we do not charge a fee should you decide to withdraw your property from being marketed for sale.

If you apply to rent a property from us, we will ask you to pay a holding deposit or reservation fee of Β£200. This payment will form part of the total deposit if your application is successful. We reserve the right to retain this fee should you withdraw your tenancy application or are unable to proceed due to adverse references. The fee will contribute to our reasonable costs and losses we may have incurred in processing your application and whilst the property was withdrawn from the market. When your application has been approved you will be asked to pay an administration fee to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory.

A landlord letting property to Northwood on the Guaranteed Rent Service will not be charged any fees what-so-ever. Alternatively, if you preferred that we fully manage your property, we will charge you a set-up fee of Β£200 including VAT, to contribute towards the costs of advertising, finding a tenant, completing the inventory and drawing up agreements etc. The set-up fee is payable each time we are instructed to find a new tenant for your property. A fee may be charged to cover the costs in protecting a tenant’s deposit. We will charge you an on-going commission to fully manage your property of 12% including VAT.

The full list of our fees can be read on our website.
Last updated at 12:31 PM 28/08/2015 by allAgents

Complaints Procedure

We aim to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional manner and deliver a high standard of service, it is possible that you may have reason to be unhappy with the outcome of a particular situation.

We have a complaints handling procedure that is approved by The Property Ombudsman. Should you have reason to complain, you should in the first instance write to the Branch Director, Stephen Bithell. If you were to remain dissatisfied, your complaint could be investigated and reviewed by an independent Complaints Officer.

Full details of this procedure can be found on our website or by writing to the Branch Director.
Last updated at 12:31 PM 28/08/2015 by allAgents

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