• Jonathan Edwards
    Jonathan Edwards
  • Maria Edwards
    Maria Edwards
  • Natasza Rhee
    Natasza Rhee
  • Sophie Martin
    Sophie Martin
Northwood Worcester opened in September 2003 providing specialist friendly letting services to property owners and tenants. We are proud to be a member of SafeAgent and are regulated by RICS, both of which govern professional standards for the benefit of our customers.
Northwood

41-43 Barbourne Road Worcester
Worcestershire
WR1 1SA

01905 330530

Feb 23,2017
Minithumbup
By:
Feb 23,2017
1 people found
this helpful
Would 100% recommend. Jon sorts contractual questions and Sophie sorts everything else, always friendly and helpful plus where necessary comes back with answers without us having to chase. They do exactly what they say they do, very happy customer....
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Comment on agent fees
Not cheap but worth it.
Was this helpful? Yes
Jan 19,2017
Minithumbup
By:
Jan 19,2017
2 people found
this helpful
Incredibly professional, friendly service. Made me feel completely at ease and informed at each part of the process. Thank you....
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By: Jonathan
Jan 30, 2017
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Hello Claire, many thanks for taking the time to leave a review for us and for your very kind comments which are very much appreciated. We hope you are enjoying living at the property. If there is anything we can do to help at any time, please do not hesitate to contact us. ...
Jan 13,2017
Minithumbup
By:
Jan 13,2017
1 people found
this helpful
I was thoroughly happy with the help and service I received from Sophie when looking for a new property to rent. Very helpful and made the process very smooth....
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By: Jonathan
Jan 13, 2017
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Many thanks for taking the time to post a review and for your kind comments. Hopefully you are settling in well to the flat and we hope you will be very happy there. We are here to help though if any issues do arise. With best wishes from all the Northwood team. ...
Dec 15,2016
Minithumbup
By:
Dec 15,2016
1 people found
this helpful
All of the staff at the Barbourne Rd branch in Worcester are fantastic to deal with. If there are any issues with the house we are notified straight away and it is dealt with in a very profesional manner. We have been with Northwood for 9 years and are and have always been very pleased with service and have always recommended them to any who ask....
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Comment on agent fees
We have always thought that the fees are very fair
Was this helpful? Yes
By: Jonathan
Dec 15, 2016
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Hello Pete & Rosie, Thank you so much for your kind comments and for taking the time to post a review, it is very greatly appreciated by all of us here. I hope that life in Aus is still treating you well and wish you and your family all the very best for a very Merry Christmas and a happy and healthy 2017. ...
Dec 09,2016
Minithumbup
By:
Dec 09,2016
2 people found
this helpful
Everyone is prompt in dealing with any queries and quick in sorting out problems, I have no problem recommending them....
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Comment on agent fees
FAIR
Was this helpful? Yes
By: Jonathan
Dec 14, 2016
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Hello Peter, many thanks indeed for taking the time to post a review for us and for your positive feedback which is greatly appreciated. With best wishes from all of us here for a very happy Christmas and 2017. ...
Dec 09,2016
Minithumbup
By:
Dec 09,2016
2 people found
this helpful
All dealings with each individual at Northwood are efficient, professional and friendly. My review has to contain twenty words. Waste of time!...
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Comment on agent fees
At first glance the fees seem high but given the service provided I think they are fair
Was this helpful? Yes
By: Jonathan
Dec 14, 2016
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Hello Ho4, Thank you for leaving a review and for your positive comments and feedback. I am proud to say that our set up fee of £200 inc. VAT for up to two adults and renewal fee of £50 inc. VAT are among the lowest charges of professional Worcester letting companies. I hope you continue to enjoy the service you receive from us. With best wishes from all the team for Christmas and 2017. ...
Dec 09,2016
Minithumbup
By:
Dec 09,2016
2 people found
this helpful
Sophie has been nothing but helpful and a credit to the company throughout the year. Very good customer service and even was caring enough to ask how I was after a family member had to go into hospital when she saw me a week later. She is an Excellent agent and I am very glad she looks after us....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jonathan
Dec 14, 2016
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Hello Hannah, many thanks for taking the time to post a review and for your kind comments. Northwood's aim is to provide a highly professional but also genuinely friendly service. It is very pleasing to hear that is exactly what you have received from us and from Sophie in particular. Wishing you a very Merry Christmas and a happy and healthy New Year from all of us here. ...
Dec 08,2016
Minithumbup
By:
Dec 08,2016
2 people found
this helpful
Excellent service from all the staff at Worcester Northwood. Emails are always promply attended to. Well done John and Maria....
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Was this helpful? Yes
By: Jon
Dec 08, 2016
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Hello John, Many thanks for posting a review and for your feedback which is greatly appreciated. We strive to offer a professional and also friendly service for all our customers and clients. You came to us via recommendation of course which is tremendously pleasing also for Maria and me. Thanks again and best wishes to you all out there in Aus. ...
Dec 08,2016
Minithumbup
By:
Dec 08,2016
2 people found
this helpful
My property has been handled with very professionally. When maintenance issues have arisen, they have been taken care of quickly and professionally. In all honesty I hardly think about the house, which a testament to how stress free you make the renting of it. Thanks for all you do, have a merry Christmas....
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Was this helpful? Yes
By: Jonathan
Dec 14, 2016
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Hi Sam, many thanks for taking the time to leave a review and for your kind comments. When Maria and I set up the business 13 years ago our aim was to provide a highly professional but also friendly service. It is great to hear that this has been your experience with Northwood. Thank you for your continued business. Best wishes from all of us here for Christmas and the New Year. ...
Dec 08,2016
Minithumbup
By:
Dec 08,2016
2 people found
this helpful
Found the whole process easy with no problems. As a first time landlord was not sure what to expect but have to say everything g has been perfect and pain free!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jonathan
Dec 12, 2016
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Hello Karen, thank you so much for your kind comments and for taking the time to post your feedback, it is very much appreciated. It is also extremely pleasing (especially as we were recommended to you) that you have been happy to award us five stars for the service you have had. Best wishes from all of us. ...
Dec 07,2016
Minithumbup
By:
Dec 07,2016
2 people found
this helpful
I am truly glad to became contracted with Northwood more than a year ago. As my cousin and me found a lovely home for us. We never really have any issue but when we had like water leaking or something like that they always had been taken measures quickly why we are greatful for....
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Comment on agent fees
There is no unpayable agent's fee if the services and the home what you got is worth its prices.
Was this helpful? Yes
By: Jonathan
Dec 14, 2016
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Hello Gergo, Thank you for leaving a review and for your positive feedback. We are very grateful and are pleased that you are happy in the property and with our service. Best wishes to you both for Christmas and for 2017 from all of us. ...
Dec 06,2016
Minithumbup
By:
Dec 06,2016
2 people found
this helpful
Always very helpful when needed Courteous and friendly with good communication from day one Would not hesitate to recommend their services...
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Comment on agent fees
They are what they are!
Was this helpful? Yes
By: Jonathan
Dec 07, 2016
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Hello Phil, Many thanks for taking the time to post a review and for your kind comments. As a longer-term customer, it is really pleasing that you have been and still are happy with the service you receive from us and that you are willing to recommend us to others. Many thanks indeed. Best wishes from all of us at Northwood. ...
Oct 17,2016
Minithumbup
By:
Oct 17,2016
2 people found
this helpful
Very professional organisation Jonathan was very thorough Sophie Martin was also very organised when handing over the agreement and keys....
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Comment on agent fees
Fees ok Not entirely happy about the £50 at each new agreement period This was not explained during initial discussions
Was this helpful? Yes
By: Jonathan
Oct 17, 2016
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Hello "EFC", Many thanks for posting a review and your kind positive feedback. We discuss all fees at an early stage in the letting process (apologies if this was not raised in your particular case) and again prior to a tenant signing up. A tenancy renewal fee is standard industry practice currently and I am pleased to say that ours is one of the lowest of all Worcester letting companies with some charging over 4 times our renewal fee. We continually review our fees and charges for bo ...
Sep 27,2016
Minithumbup
By:
Sep 27,2016
1 people found
this helpful
Sophie was so helpful and organised which is so helpful not to be stressed when moving. Very quick to reply to emails aswell....
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By: Jonathan
Sep 28, 2016
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Hi Stephanie, thank you for leaving some feedback and for your positive comments. We are so pleased that you have been happy in your dealings with us so far and hope that you are settling in well to your new home. Best wishes from all of us at Northwood. ...
Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
Sophie is very efficient and thorough and she had everything ready for me when I came through the door. I have also never seen her without a big smile on her face !...
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Was this helpful? Yes
By: Jonathan
Sep 28, 2016
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Hello Peter, thank you for taking the time to post some feedback and for your lovely comments. A smile costs nothing but is priceless when it makes people feel welcome. Hope you are enjoying the house and living in WR2. Best wishes from all at Northwood. ...
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
All staff were very professional and helpful, kept us regularly updated throughout process. Would not hesitate to use again or recommend to others...
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Was this helpful? Yes
By: Jonathan
Sep 28, 2016
View all comments (1)
Hi, thank you so much for your positive feedback and for taking the time to post a review. I hope you have settled in now and are enjoying things at the property. Best wishes from all of us at Northwood. ...
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
Brilliant service from start to finish. Having never rented before Sophie explained all the details and made sure I was organised and new what was happening...
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Comment on agent fees
Average
Was this helpful? Yes
By: Jonathan
Sep 08, 2016
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Hi Sam, Many thanks for your feedback and kind comments which are very much appreciated. We hope you are settling in well to your new home and enjoying life there. If you have any problems, let us know and we will be happy to help. Best wishes. ...
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Great experience, and very helpful. I would recommend Northwood to family and friends. All staff members were very friendly and approachable....
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Comment on agent fees
Fees are very fair, the cheapest in Worcester
Was this helpful? Yes
Jul 31,2016
Minithumbup
By:
Jul 31,2016
0 people found
this helpful
Had a great experience with Sophie and the team at Northwood. Very professional, thorough and friendly. The charges were by far more reasonable than any of the other local estate agents but they did not compramise on the service they provided. Would happily (and have) recommended to other people....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Jonathan
Aug 03, 2016
View all comments (1)
Hi Leisha & Wesley, Thank you for taking the time to leave a review and for your very kind feedback. We genuinely strive to run a friendly business at Northwood and it is great to hear that you feel that is what you have experienced. We hope you are settling in well to your new home and hope you will be very happy there. If you do have any problems or queries, we will be happy to help. Best wishes. ...
Jul 20,2016
Minithumbup
By:
Jul 20,2016
0 people found
this helpful
The Northwood team in Worcester (Sophie in particular, who handled the majority of our move) have been an absolute gift for first time renters such as us. Moving can be a somewhat daunting task with mountains of paperwork and so much to think about. The last thing you want is to be handled by an unprofessional agency, and thankfully Northwood are far from that. It's been a very professional experience and I would have absolutely no hesitation using this Agency again. We really fell in love with ...
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Comment on agent fees
Very fair Agent's Fees.
Was this helpful? Yes
By: Jonathan
Jul 21, 2016
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Hello Aaron & Külli, many thanks for taking the time to post a review and for your very kind and supportive comments, they are very much appreciated. We hope that you are settling in well to your new home but if you do experience any problems, we will be happy to help. Best wishes. ...
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
After a less than desirable experience with another estate agent, Northwoods, Sophie and Natasza have made us feel very welcome and have dealt with any inquiries that we have had. The process of moving in to our new house was made easy and we appreciated the small extra touches that Northwoods did such as a 'welcome to you new home' card. Overall Northwoods have been very professional, thorough and have always been there to help if we needed it....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
A very efficient agency who accommodated our wish to secure and collect keys on a property within a short time frame. As we were looking for a short term let some agents were reluctant to show us popular properties, Northwood did not have a problem with this and the tenancy was agreed readily. Sophie was helpful and thorough. I wouldn't hesitate to use Northwood again....
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Comment on agent fees
Fine - as expected.
Was this helpful? Yes
By: Jonathan
Jun 14, 2016
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Hi and many thanks for taking the time to leave a review for us and for your positive comments. We hope that everything goes smoothly with your new home. with best wishes from all of us at Northwood. ...
Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
Very pleased with the service at Northwood. From first point of contact they have been very friendly and efficient. Ultimately the friendly and helpful nature of the staff did contribute to our final decision - we wanted a landlord we were happy with and trusted....
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Comment on agent fees
This is my first experience of renting but after our property search I can say that Northwood's fees are very reasonable.
Was this helpful? Yes
By: Jonathan Edwards
Jun 14, 2016
View all comments (1)
Hi Jake, Many thanks for taking the time to post a review and for your positive feedback which is very much appreciated. We hope you are settling in well in your new home and that you will be very happy there. Best wishes. ...
Jun 13,2016
Minithumbup
By:
Jun 13,2016
0 people found
this helpful
Excellent service provided with a smooth process from start to finish and regular updates throughout, very pleased with all communication and Sophie was always happy to help every step of the way. Wonderfully stress free experience!...
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Comment on agent fees
Good
Was this helpful? Yes
May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
Extremely happy with the service I received, Jonathan showed us round the property and was very knowledgable and completely honest. We couldn't ask for more from Sophie, again very professional and friendly....
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Comment on agent fees
Excellent system of taking fees upfront - which gives your application exclusivity. gives peace of mind.
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
1 people found
this helpful
Very helpful customer service. All paperwork done almost on the fly. Very responsive to customer needs and problems. I would recommend this branch...
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Comment on agent fees
Average price.
Was this helpful? Yes
By: Jonathan
Apr 11, 2016
View all comments (1)
Hi A.B., Many thanks for taking the time to leave some feedback for us and for your positive comments which are very much appreciated. It was a pleasure to help you with the property and after the few initial teething problems of getting used to how everything works in the flat, I hope that you are now settling in well and enjoying you new home. Best wishes. ...
Apr 06,2016
Minithumbup
By:
Apr 06,2016
1 people found
this helpful
I have personally had to move on numerous occasions and I can safely say without any doubt that Sophie and John have been the most helpful....courteous and professional people I have had the pleasure of meeting. They made everything from start to finish run very smoothly indeed and kept us in the loop at all times. Their help and guidance was truly exceptional....
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Comment on agent fees
The fees were very reasonable indeed.
Was this helpful? Yes
By: Jonathan
Apr 07, 2016
View all comments (1)
Many thanks for your feedback and for taking the time to leave it. It is very much appreciated. We all hope you are settling in well and that it will be a very happy home for you. If you do have any problems though, we are here to help. Best wishes. ...
Mar 08,2016
Minithumbup
By:
Mar 08,2016
1 people found
this helpful
Every member of staff was friendly, Didn't make me feel untrustworthy because I was retired. They were willing to correspond by email, phone and also through a third person, ie. my daughter as I was out of the country....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Jonathan
Mar 08, 2016
View all comments (1)
Hi, Many thanks for taking the time and trouble to post a review and for your positive feedback which is very much appreciated. Hopefully you are starting to acclimatise to Worcester weather being not as hot as Aus but not as cold as the highlands. It has been a pleasure to help and we all hope you are settling in well. Best wishes. ...
Mar 02,2016
Minithumbup
By:
Mar 02,2016
1 people found
this helpful
From the get go this Estate agents and all the staff have been really great. Extremely friendly, helpful, treated us like part of the Northwood family. This experience has been fabulous. Would highly recommend this Northwood branch and will not hesitate to use them in the future....
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Comment on agent fees
Easy and affordable. Excellent way of handling the admin fees.
Was this helpful? Yes
By: Jonathan
Mar 02, 2016
View all comments (1)
Hi Mr & Mrs Dirker, Thank you very much for your lovely feedback and for taking the time to post it. It was a pleasure to help secure your new St Johns home for you and we all hope that you are settling in well. We wish you much happiness and hope that Miss Dirker's new bedroom meets with her approval. Best wishes from all the Northwood team. ...
Jan 26,2016
Minithumbup
By:
Jan 26,2016
1 people found
this helpful
Helen & Sophie offered a very friendly professional service, it makes a welcome change to deal with such helpful people at what is a stressful time. I would not hesitate to recommend them. A big thanks...
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Was this helpful? Yes
By: Jonathan
Jan 26, 2016
View all comments (1)
Hello Mike, many thanks indeed for taking the time and trouble to leave a review for us. It is a pleasure to hear that you have been happy with our service and the help that Sophie and Helen in particular have been able to give you. I hope you are settling in well. Thanks again. ...
Areas covered
  • WR1
  • WR1
  • WR2
  • WR2
  • WR3
  • WR3
  • WR4
  • WR4
  • WR5
  • WR5
  • WR9
  • WR9
  • WR14
  • WR14
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£242,000
  • Max: Β£242,000

Letting
  • Min: Β£0
  • Max: Β£242,000

RICS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 0 91 1 0 0 0 0 2 0
Jonathan Edwards Jonathan Edwards
Director
44 reviews

About Jonathan No description set View full profile
Maria Edwards Maria Edwards
14 reviews

About Maria No description set View full profile
Natasza Rhee Natasza Rhee
4 reviews

About Natasza No description set View full profile
Sophie Martin Sophie Martin
41 reviews

About Sophie No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:16 AM 14/01/2016 by allAgents

Complaints Procedure

If you are concerned about the service that you have received from us, please contact us first and we will try our very best to resolve matters. We will also be happy to provide a copy of our Formal Complaints Handling procedure should you wish to make a formal complaint.
Last updated at 10:16 AM 14/01/2016 by allAgents

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