• Deryck Highet
    Deryck Highet
  • Helen Cheung
    Helen Cheung
  • Jillian Gallwey
    Jillian Gallwey
  • Joanna Diamond
    Joanna Diamond
  • Lillian Crosbie
    Lillian Crosbie
  • Samantha McCormack
    Samantha McCormack
Our office is based in Heswall but we cover the whole of the Wirral with regard to our services. Our services for landlords include our unique to Northwood Guaranteed Rent Scheme, our Traditional Managed Scheme and our Tenant Find Only Scheme. We pride ourselves on the quality of service and attention we give to our landlords and tenants alike.
Northwood

78 Telegraph Road Heswall, Wirral
Merseyside
CH60 0AQ

0151 348 4527

Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
We have had nothing but excellent service and help from all the staff at Northwood, they have been quick to respond to any queries, problems and always very helpful and professional, they have the best team of people. We can't rate them highly enough, thank you guy's....
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Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
From start to finish I received an excellent service from Northwood. Helen Cheung is very knowledgeable, easy to deal with and helped me at every stage. I work abroad most of the time and was away during most of the negotiations yet this was no problem for Helen who kept me up to date by phone, email and text. I received a very professional and efficient service without any pressure and have no hesitation in giving a 5 star rating....
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Comment on agent fees
Not Applicable
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Deryck and his team have always provided excellent service and advice. I found using them very easy and trouble free. They've taken care of everything and dealt with any problems immediately. They are easily the nicest agents I have dealt with....
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Comment on agent fees
Guaranteed rent scheme works brilliantly if you take into account a potential change of tenant and the down time, making you better off in the long term.
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
I have had excellent service from Northwoods. Particularly from Deryck and Helen. Right from the first visit where they gave me good solid advice as I was a first time longdistance landlady, to being prompt and responsive via emails, keeping me up to date, chasing tenants for rent if it was needed, sorting maintenance works, paying contractors. They have been efficient and delivered great service often going the extra mile. Many thanks to Deryck and his team!...
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Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
My husband and I found all staff very helpful and professional while dealing with us, especially Jane who took her time to advise and reassure us every step of the way. Thank you Laura and John....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 10,2016
Minithumbup
By:
Jun 10,2016
0 people found
this helpful
Well what can I say....this lettings agent is just great, when you report a problem it gets dealt with efficiently and promptly by the admin/sales staff and I've never had any problems, Helen, Jill and Lillian are just the best and I wish them all the joy and luck in their roles, and Deryck an Jo are ABSOLUTELY amazing and always go that extra mile for the customers every time without fail, I cant find one bad word to say.........
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Was this helpful? Yes
Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
this helpful
Always helpful, efficient and find good tenants. Very organised which helps my year end tax return! They always respond to my emails immediately....
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By: Joanna
Dec 17, 2015
View all comments (1)
Thank you for this great review. We have been managing your property and working with you now for 5 years. Here's to at least another 5 years.....
Oct 19,2015
Minithumbup
By:
Oct 19,2015
0 people found
this helpful
We became tenants in July 2014 Jill was very reassuring as it was a very stressful time for us selling our home and moving into this rental property, this year we had an issue with an garden wall that was collapsing, Sam and Helen worked tirelessly with both our landlord and the neighboring landlord to get the issue resolved this has been resolved and I have a new wall....
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Sep 29,2015
Minithumbup
By:
Sep 29,2015
0 people found
this helpful
The agents and their whole team have been nothing less than efficient and helpful, I feel I am in very safe hands....
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Aug 18,2015
Minithumbdown
By:
Aug 18,2015
0 people found
this helpful
Lack of attention to repairs needed prior to re-letting the property, lack of urgency in completing repairs and refusal to adjust rental price during this time. Repairs included items that affected living standards....
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What agent could do to change your mind?
Agent should have ensured property was in better state of repair prior to tenancy- house was not adequately inspected prior to tenancy. Should have expedited urgent repairs more quickly and offered support/reduction in price to tenants during this time. Property should be taken off their books due to dated state of repair and decor and owner's refusal to update facilities.
Was this helpful? Yes
By: Northwood Director
Aug 18, 2015
View all comments (1)
Dear 'Sue' Thank you for your review on allAgents, any feedback is always appreciated. In response to your comments I believe there are 2 issues you have. 1. That there were some repairs that needed to be carried out at the property once you had moved in and you believe that all of these should have been identified prior to your check in. 2. You believe that the property was dated and should not be on the market to rent. Point One - Unfortunately we are not able to inspect absol....
Aug 10,2015
Minithumbup
By:
Aug 10,2015
2 people found
this helpful
I have had very little little to do with Northwood, however on the odd occasion I have, I have always received their best advise or attention. There is one matter still outstanding, but the resolution to that is down to the landlord, not the agent....
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Aug 07,2015
Minithumbup
By:
Aug 07,2015
1 people found
this helpful
Northwood are thorough, professional and fair in their dealings with us. They manage the remnants and our property extremely well. They are prompt and reliable with our payments and always do what they say they are going to do.The staff are friendly and efficient. We are very happy to let our property through them....
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Aug 07,2015
Minithumbup
By:
Aug 07,2015
1 people found
this helpful
Excellent all round service that takes away many of the stresses of being a landlord. Particularly important is the way in which they can arrange for any necessary works to be done....
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Jun 24,2013
Minithumbdown
By:
Jun 24,2013
1 people found
this helpful
Pluses 1 - Friendly staff and regular communication Minuses 1 - Northwood handles multiple applications on rental properties unlike others so when you put in your application... someone else could still apply and beat you to it - Purely a \'best man wins\' scenario 2. Unable to explain initially why we weren\'t successful in securing a rental property, just told it was a directors decision which led me to have to formally complain to get an answer It was explained when we viewed the pr...
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Was this helpful? Yes
By: Northwood Director
Aug 17, 2015
View all comments (1)
Dear 'Youser' Thank you for your comments on All Agents, all feedback is greatly appreciated. We are pleased that you have found our team to be friendly and communicative. You have been balanced in your comments with regard to our application process. I think it would be helpful to explain why we work the way we do. We do accept multiple applications on the properties that we advertise and we do this because sometimes when we start to process an application it can take several day....
Areas covered
  • CH64
  • CH44
  • CH63
  • CH43
  • CH62
  • CH42
  • CH61
  • CH60
  • CH49
  • CH48
  • CH47
  • CH46
  • CH45
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £250,000
  • Max: £250,000

Letting
  • Min: £0
  • Max: £0

NAEA RICS NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 5 1 0 0 1 0 0 1
Deryck Highet Deryck Highet
Director
5 reviews

About Deryck No description set View full profile
Helen Cheung Helen Cheung
5 reviews

About Helen No description set View full profile
Jillian Gallwey Jillian Gallwey
3 reviews

About Jillian No description set View full profile
Joanna Diamond Joanna Diamond
Director
2 reviews

About Joanna No description set View full profile
Lillian Crosbie Lillian Crosbie
0 reviews

About Lillian No description set View full profile
Samantha McCormack Samantha McCormack
0 reviews

About Samantha No description set View full profile

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Fees

Feel free to visit our website for a full breakdown of all our fees for landlords and tenants. www.northwooduk.com/wirral
Last updated at 11:53 AM 17/08/2015 by Joanna Diamond

Complaints Procedure

No procedure set.
Last updated at 11:53 AM 17/08/2015 by Joanna Diamond

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