• Deryck Highet
    Deryck Highet
  • Helen Cheung
    Helen Cheung
  • Jillian Gallwey
    Jillian Gallwey
  • Joanna Diamond
    Joanna Diamond
  • Lillian Crosbie
    Lillian Crosbie
  • Jane Thompson
    Jane Thompson
  • claim your profile
    Nikki mccreary
  • Nikki McCreary
    Nikki McCreary
Our office is based in Heswall but we cover the whole of the Wirral with regard to our services. Our services for landlords include our unique to Northwood Guaranteed Rent Scheme, our Traditional Managed Scheme and our Tenant Find Only Scheme. We pride ourselves on the quality of service and attention we give to our landlords and tenants alike.
Northwood

78 Telegraph Road Heswall, Wirral
Merseyside
CH60 0AQ

0151 348 4527
Sep 14,2017
Minithumbup
Helen Cheung
Deryck Highet
By: 'PauloDiKearnio'
Sep 14,2017
0 people found
this helpful
I am a landlord and the guys at Northwood have been nothing short of fantastic over the years. All problems are highlighted and dealt with efficiently and quickly and no issues are too much trouble. In relation to my property there have been issues but the guys at Heswall are savvy and can always tell you the best course of action. I am so glad we chose Northwood because they have been attentive and caring for customers. I look forward to a successful 2018...
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Aug 06,2017
Minithumbup
Jane Thompson
Nikki McCreary
By: 'Paul @Oxton'
Aug 06,2017
0 people found
this helpful
Jane was a complete pleasure to deal with and ensured of the administration related to my rental progressed quickly due to me having a holiday looming and needing to get things finalised before I left. Efficient, friendly and along with Lilian who met me when I viewed the property, gave an excellent first impression of Northwood. Nikki checked me in once my rental was approved and everything went really smoothly. She was professional, organised and explained everything to do with the rental c...
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Comment on agent fees
Good - the speed and easy with which they dealt with my application made it great value for money.
Was this helpful? Yes
By: Joanna Diamond
Aug 07, 2017
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Dear Paul Thank you for taking the time to write a review for Northwood Wirral Limited. The team work hard to make sure they are the most professional office on The Wirral in terms of customer service and professionalism. It is always good to get the feedback so they know they are doing a good job. I will make sure the whole team are aware of your comments as positive feedback goes along way towards motivating the team further. Best Regards Joanna ...
May 23,2017
Minithumbup
Helen Cheung
By: 'Dale'
May 23,2017
0 people found
this helpful
Helen, has dealt with the recent letting of a property for me and it is fair to say she went above and beyond with all her efforts of organising and coordinating various contractors to bring the property to the correct standards. Communication is excellent and I am kept informed at every stage. Many thanks!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
May 24, 2017
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Dear Dale Thank you for your positive review on the All Agents site with regard to the service you have received from Helen and the team at Northwood Wirral Limited. The whole team always work towards offering great customer service for our tenants and landlords and its always very motivational to get the good feedback. I will make sure the whole team are aware of your comments. Regards Joanna ...
May 19,2017
Minithumbup
Jillian Gallwey
By: 'Mark'
May 19,2017
0 people found
this helpful
Thanks Gillian for putting me at ease throughout our application process for renting a property. Appreciate the warm smile and comforting attitude you had with me. Meant a lot, as she realised how much moving in to the property was to me. Thanks again Gill !...
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By: Joanna Diamond
May 22, 2017
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Dear Mark Thank you for the positive review and kind words you have put on the All Agents website. The whole team always work towards offering great customer service with all our tenants and landlords and receiving positive feedback is very motivating. I will make sure Jill and the rest of the team are aware of the great comments you have given. Regards Joanna ...
May 08,2017
Minithumbup
Deryck Highet
Helen Cheung
By: 'SW'
May 08,2017
0 people found
this helpful
Northwood have handled the letting of my property over the last four years under their 'guaranteed' scheme. This has worked well for me and the service provided by Northwood has been very good. All issues arising with the tenant/property have been resolved as quickly as possible with my agreement as required....
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Comment on agent fees
The fees charged by Northwood have been acceptable.
Was this helpful? Yes
By: Joanna Diamond
May 09, 2017
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Dear SW Thank you for your positive review on All Agents. Its always great to get good feedback on the job we do, I will make sure the rest of the team are aware of your comments. Regards Joanna Diamond ...
Apr 28,2017
Minithumbup
Helen Cheung
Lillian Crosbie
By: 'Clare'
Apr 28,2017
0 people found
this helpful
Excellent service from Helen Cheung and Lillian Crosbie. Very efficient, kept me updated and were extremely helpful. Would definitely recommend....
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By: Joanna Diamond
May 04, 2017
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Dear Clare Thank you very much for your positive review on All Agents. The whole team always work towards giving great customer service and really appreciate getting the feedback. I will make sure both Helen and Lillian are aware of your comments I am sure they will find them very motivating to know they are doing a great job. Regards Joanna ...
Apr 27,2017
Minithumbup
Jane Thompson
Joanna Diamond
By: 'Aiste Stanke'
Apr 27,2017
0 people found
this helpful
Very friendly and helpful staff. Helped us a lot when we had to move from London to Wirral. Welcoming atmosphere in the branch. Thank you for everything!!!!...
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Comment on agent fees
Almost the same like in other places
Was this helpful? Yes
By: Joanna Diamond
May 05, 2017
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Dear Aiste Thank you for your positive review on All Agents. Its always very motivational to get great feedback from our customers as we always work towards giving the best customer service to our tenants and landlords. Regards Joanna ...
Apr 18,2017
Minithumbup
Jane Thompson
Nikki mccreary
By: 'Liberty reeves'
Apr 18,2017
0 people found
this helpful
Not long moved in and stumbled accross a few problems with house and there really quick to sort things out and always really helpful thanks x...
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
Apr 18, 2017
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Dear Liberty Thank you for your positive review on the All Agents website. We work very hard to make sure all our tenants and landlords receive good customer service from us. Thank you for specifically naming Jane and Nikki, it is always very motivational to receive positive feedback, I will make sure they are aware of your comments. Regards Joanna Diamond ...
Apr 13,2017
Minithumbup
Nikki mccreary
Lillian Crosbie
By: 'Dave'
Apr 13,2017
0 people found
this helpful
Having rented for 2 years with Northwood Wirral in the same property I cannot find any fault with any of the people I have dealt with during that time. They have always been polite, professional, respectful and always acted promptly to any queries or problems I have had. The 'handing back'process was very straight forward and everything was explained very clearly each step of the way. I would like to thank all the staff at Northwood Wirral for their courtesy and help....
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Was this helpful? Yes
Apr 12,2017
Minithumbdown
By: 'George H Lane'
Apr 12,2017
0 people found
this helpful
My wife rented through this office between October 7 and April 6, service prior to moving in very good but once in a different story, despite advising of trouble with hot water, doors and dealing with requests to decorate, none which were answered/sorted. Upon vacating £85 was deducted from the deposit to cover redecorating, fair enough, and £26 for cleaning despite when my wife moved in it was not cleaned satisfactory, this was disputed since then today my wife was verbally threate...
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Was this helpful? Yes
By: Joanna Diamond
Apr 12, 2017
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Dear Mr Lane Thank you for your comments on the All Agents review site, while your comments are mixed it is always good to get feedback from all customers, either with positive feedback so members of the team can be congratulated on their service standards or so service standards can be improved. You have stated our service was good prior to your wife moving in to the property and I am glad we were able to assist her at a very distressing time in her life, when she felt she needed her own ...
Apr 12,2017
Minithumbup
Helen Cheung
Deryck Highet
By: 'Jackie'
Apr 12,2017
0 people found
this helpful
Helen has been very helpful in finding a suitable tenant for my property. She has also dealt with the sale of that property enabling the sale to go though smoothly. Both Helen and Deryck have been friendly, helpful and extremely professional at all times. They are both a strong asset to the company....
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Comment on agent fees
good
Was this helpful? Yes
By: Joanna Diamond
Apr 12, 2017
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Dear Jackie Thank you for your review and positive comments on All Agents. The whole team at Northwood are passionate about giving great customer service to all our customers and its always good to get positive comments from our customers. I will make sure Helen, Deryck and the whole team are aware of your review and the great job they are doing. Regards Joanna Diamond ...
Apr 12,2017
Minithumbup
By: 'The Sugrue family'
Apr 12,2017
0 people found
this helpful
I can only say a big thank you to Northwood Heswall and all the staff there who helped to settle my elderly parents into one of their properties in Thingwall. The staff where always professional attentive and considerate to my parents' needs and were prompt and efficient when any issues regarding maintenance or repair arose. Their care consideration and friendliness was infectious and our family have nothing but praise for their work and cheerfulness. My parents were in a position to buy the pro...
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Comment on agent fees
Fees were fair and reasonable.
Was this helpful? Yes
By: Joanna Diamond
Apr 13, 2017
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Dear "The Sugrue Family" I would like to thank you for your positive comments on the All Agents review site. It is always great to get such positive feedback from our customers and very motivational. I will make sure the whole team are aware of your review. It has been a pleasure working with your family and I would like to wish you well for the future. Best Regards Joanna ...
Apr 09,2017
Minithumbup
Jane Thompson
By: 'Lynn'
Apr 09,2017
0 people found
this helpful
I have been renting out my property through Northwood for 12 months now and have found their service to be very professional and efficient from when I initially put the property up for rent and dealing with any of the tenants queries throughout the rental period. I would certainly recommend Northwood to any landlords wishing to rent out properties. Thank you so much...
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Comment on agent fees
reasonable taking into consideration I don't have to get involved in any aspects of the rental and ongoing issues that may arise.
Was this helpful? Yes
By: Joanna Diamond
Apr 12, 2017
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Dear Lynn I would like to thank you for your positive comments on the All Agents review site. It is always good to get positive feedback as the whole team strive hard to provide great customer service to all our customers. I will make sure Jane is aware of your positive review as good feedback is always motivational. Regards Joanna ...
Mar 14,2017
Minithumbup
Jillian Gallwey
By: 'Mastermind Developers Ltd'
Mar 14,2017
0 people found
this helpful
We have just agreed to rent a property for 6 months on a corporate let and were extremely pleased with the service and encouraged by all the staff at Northwood especiallly Jill who helped us to complete the tenancy very quickly. An excellent service all around, thank you again....
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Comment on agent fees
The agents fees were very fair
Was this helpful? Yes
By: Joanna Diamond
Mar 14, 2017
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Dear Mastermind Developments Limited Thank you for your positive comments and review on the All Agents website. Its always great to get positive feedback and very motivational. The whole team at Northwood Wirral Limited work hard to always offer great customer service and I will make sure they are all aware of your comments. Thank you. Best Regards Joanna ...
Mar 09,2017
Minithumbup
By: 'BaaaGrrr'
Mar 09,2017
0 people found
this helpful
I have recently had the good fortune of renting a property through Northwood in Heswall. Not only am I ecstatically pleased with the property itself, but when I consider the levels of service I have received from Jane, Helen and Nikki I struggle to come up with sufficiently descriptive superlatives. Their frighteningly efficient performance is delivered with charm and humour and the 6 weeks until my first property inspection will definitely drag....
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Comment on agent fees
Their fees are really great, all of them...every single one.
Was this helpful? Yes
By: Joanna Diamond
Mar 10, 2017
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Dear BaaaGrrr Thank you so much for the very positive feedback and review on AllAgents. It is always very motivating to get great comments from our clients. The whole team at Northwood Wirral always work towards achieving great customer service and I will make sure they all see your feedback. Best Regards Joanna ...
Mar 07,2017
Minithumbup
Deryck Highet
By: 'Jo Robinson'
Mar 07,2017
0 people found
this helpful
I have dealt with Deryck and the team at Heswall for a number of years now and would highly recommend their services Everyone is professional and efficient and they provide unlimited support throughout the entire process I have two properties that they manage and I have never had any problems or concerns. The service provides reassurance for landlords like myself who rely on their help and expertise...
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By: Joanna Diamond
Mar 08, 2017
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Dear Jo Thank you for your positive comments and great review about the service you have received from Northwood Wirral Limited. The whole team always work towards offering great customer service to all our landlords and it is very motivational to receive good feedback. I will make sure the whole team are aware of your review on All Agents. Best Regards Joanna ...
Mar 06,2017
Minithumbup
Deryck Highet
Helen Cheung
By: 'Elaine Karema'
Mar 06,2017
0 people found
this helpful
I initially used Northwood letting service 4 years ago, and I haven't been disappointed. Deryck came to my house for a consultation and explained the service that Northwood offer, they very quickly identified tenants and they moved in without any fuss. They have remained in the property for 4 years and during this time, I have been able to call into the office to ask for advice and the staff always have time to talk. I later then rented out another property while I went overseas for a year, ag...
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Comment on agent fees
Fees are realistic for the service that they offer.
Was this helpful? Yes
By: Joanna Diamond
Mar 06, 2017
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Hi Elaine Thank you so much for your positive words and this great review on AllAgents. The whole team here always work towards offering great customer service and we take our relationships with our landlords very seriously. Our job is made easy by working with realistic and responsible landlords. I will pass on your comments to the team as it is always great to get positive feedback and very motivational. Best Regards Joanna ...
Feb 24,2017
Minithumbup
Deryck Highet
Helen Cheung
By: 'Fusspot'
Feb 24,2017
1 people found
this helpful
I've just started renting out a property on behalf of my mother. I have, so far, been extremely impressed by the professionalism of Northwood staff, their helpfulness, efficiency and attention to detail....
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Comment on agent fees
Good - in line with expectations
Was this helpful? Yes
Feb 21,2017
Minithumbdown
By: 'Landlord'
Feb 21,2017
0 people found
this helpful
As a new landlord I have just let a house using the Guaranteed Rent Scheme offered by this agent. I have found this to be a tightly run and structured franchise, very efficient and helpful. Things happen when they should and proper procedures followed. Staff are quick to pick up the phone and take ownership of any issues raised. I would certainly recommend this agent to prospective landlords....
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Comment on agent fees
Guaranteed rent scheme offers a good option for landlords with terms of the scheme clearly state and no hidden fees.
Was this helpful? Yes
By: Joanna Diamond
Feb 21, 2017
View all comments (1)
Dear New Landlord Thank you for your comments and positive review on AllAgents. It's always very motivational for the whole team to get great feedback. Our Guaranteed Rent Scheme is a great alternative for landlords who don't want the usual financial risks associated with traditional management options and just want piece of mind. I will make sure the whole team are aware of your positive feedback. Best Regards Joanna ...
Feb 17,2017
Minithumbup
Helen Cheung
By: 'Heather'
Feb 17,2017
0 people found
this helpful
From the moment we walked into the branch to the final completion date on purchasing a new property, was straightforward, Helen was wonderful, very efficient and provided all the information and support we needed. Would recommended this branch Helen and Dereck , all,staff have been easy to deal with and a friendly smile....
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
Feb 17, 2017
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Dear Heather Thank you very much for your kind words and review on All Agents. I will make sure that Helen and the team are aware of your comments as its always great to get positive feedback. At Northwood Wirral Limited, we always try to give the best customer service we can and its always very motivating to know we are getting it right. Best Regards Joanna ...
Feb 17,2017
Minithumbup
Jillian Gallwey
By: 'Emma Sweeney'
Feb 17,2017
0 people found
this helpful
From the start of my application Jill has been fantastic. Replying to emails straight away and keeping me updated which my application. I struggled to get a date for my check in but Jill worked with me and my work commitments and we where able to get a date which suited us both! I would highly recommend Northwood letting to anyone who is looking to buy or rent. Emma sweeney...
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
Feb 17, 2017
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Dear Emma Thank you for your kind words and 5 star review on the service you have received from Northwood. I will make sure that Jill and the rest of the team are aware of the good work they are doing and continue to do and the great feedback you have given. Regards Joanna ...
Feb 17,2017
Minithumbup
Nikki mccreary
By: 'Liam'
Feb 17,2017
0 people found
this helpful
Brilliant service from the first phone call to getting in to the property all aspects dealt with thoroughly and all details covered from nice friendly staff...
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Comment on agent fees
Very cheap 3 bedroom propety delivered to a high standard cheapest and best around
Was this helpful? Yes
By: Joanna Diamond
Feb 17, 2017
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Dear Liam Thank you for your 5 star review and great comments on the service you have received from Northwood Wirral Limited. I will make sure Nikki and the rest of the team are aware of your positive feedback on the customer service they offer. Regards Joanna ...
Feb 09,2017
Minithumbdown
Lillian Crosbie
Jillian Gallwey
By: 'Adrienne and David'
Feb 09,2017
0 people found
this helpful
From initial telephone queries to actual viewings, the branch were helpful, friendly and professional. Lilian greeted us at both properties with warmth and professionalism and was very knowledgable about both properties. Jillian helped us complete the application forms and even stayed beyond her working hours so we could finish them. An excellent service and branch - thank you to all. We hope we get to rent our dream house! X...
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Comment on agent fees
Excellent price of agents fees and they are the only branch we known of who refund if you're not selected for a genuine reason.
Was this helpful? Yes
By: Joanna Diamond
Feb 14, 2017
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Hi Adrienne and David Thank you for the kind words you have and review you have given to Jill and Lillian. The whole team at Northwood Wirral Limited try to give great customer service every day and it is fabulous when this is recognised by our customers. I will make sure the specific ladies and the rest of the team are aware of your feedback. Regards Joanna ...
Feb 01,2017
Minithumbup
Helen Cheung
By: 'Nicky'
Feb 01,2017
0 people found
this helpful
Always friendly and helpful, even with my sometimes random questions. Staff are knowledgeable and keep us well up to date with our property....
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Was this helpful? Yes
By: Joanna Diamond
Feb 02, 2017
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Hi Nicky Thank you very much for the positive comments and review you have put on All Agents for us. The whole team always try and give great service to all our tenants and landlords and it is always good to get the feedback confirming it. Regards Joanna ...
Jan 31,2017
Minithumbup
Deryck Highet
Helen Cheung
By: 'Ed Harrison'
Jan 31,2017
0 people found
this helpful
From start to finish everything was dealt with in a very efficient, professional manner with nothing left to chance. Would recommenced to any professional landlord....
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By: Joanna Diamond
Feb 02, 2017
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Dear Mr Harrison Thank you very much for your positive comments and review you have given us on All Agents. The whole team always try to give a great service to all our tenants and landlords and it is always good to get the feedback to confirm this. Regards Joanna ...
Jan 30,2017
Minithumbup
Helen Cheung
Deryck Highet
By: 'Macca'
Jan 30,2017
0 people found
this helpful
Would highly recommend Helen & Deryck very professional & helpful throughout process, & wouldn't hesitate to recommend them as they keep you updated throughout....
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
Feb 02, 2017
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Hi Macca Thank you for the positive comments and review you have given us on All Agents. The whole team always try to give a great service to all our landlords and tenants and it is always good to get the feedback confirming it. Regards Joanna ...
Jan 27,2017
Minithumbup
Helen Cheung
By: 'Michelle'
Jan 27,2017
0 people found
this helpful
From the very beginning of even enquiring about the property I am still in both Sam and Helen were just so incredibly helpful and went above and beyond what was expected to make sure my viewing to putting the deposit down to moving into the house went so smoothly. They have always been friendly, approachable and helpful if I have needed to speak with them over anything and they really no there stuff about getting the best from a tenancy and from from the landlord. I would recommend this agency t...
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Comment on agent fees
Reasonable as I knew here would be feed and some places are just all about how much money they can get, but Northwood isn't like that.
Was this helpful? Yes
By: Joanna Diamond
Feb 02, 2017
View all comments (1)
Hi Michelle, thank you very much for your review on All Agents and the positive comments you have said about Helen and the team. We always try and give the best possible service to all our landlords and tenants its always good to have great feedback to confirm what we do. Regards Joanna ...
Jan 18,2017
Minithumbup
By: 'Helpful'
Jan 18,2017
0 people found
this helpful
Called into the Heswall Office last Saturday with a general enquiry on a rental flat on behalf of somebody else. I found a female member of staff very friendly and extremely helpful with general information. Thank you. I have passed this information on....
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Joanna Diamond
Jan 18, 2017
View all comments (1)
Hi, thank you for the good review, the member of staff you spoke to was Jane and she is always helpful and informative, I will make sure she sees your great comments as its always good to get good feedback. If your friend needs any other information or wants to view any properties feel free to get in touch. Regards Joanna ...
Jan 13,2017
Minithumbdown
By: 'TerriQ'
Jan 13,2017
1 people found
this helpful
Visited this branch to make an application to rent a house which we had viewed with Jillian who was lovely. I attended the meeting along with my brother, who is mentally impaired, he suffers with agoraphobia and is of a nervous disposition. We were greeted by Joanna, it was not a warm welcome regretably. Through the half an hour, we were accosted by Joanna, every question she asked was condescending and interrogative. My brother had been really excited about the house since the viewing but left...
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By: Joanna Diamond
Jan 13, 2017
View all comments (1)
Dear TerriQ I would like to thank you for your feedback with regard to the visit you, your mum and your brother made to one of our properties and then later your brother and your mum made to our office to apply for one of our properties. With regard to the lady that conducted the viewing with your brother, her name is Lillian not Jillian and I will pass on your comments to her, she will appreciate the compliment. With regard to the meeting that was held in our office, we were under the im ...
Jan 11,2017
Minithumbdown
Helen Cheung
Helen Cheung
By: 'Hannah'
Jan 11,2017
0 people found
this helpful
Very Poor service from the start and not very professional told different things from different team members when asked a question was made to feel like a child due to young age not recommended...
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Comment on agent fees
Ok
Was this helpful? Yes
By: Joanna Diamond
Jan 13, 2017
View all comments (1)
Dear Hannah Thank you for your comments on AllAgents we are always happy to receive feedback whether it is good, bad or indifferent. I note that you have mentioned specifically Helen our Office Manager as providing you with poor service, this is extremely unusual as I know she regularly receives many compliments, thanks and gifts from our customers for her excellent customer service. You have also stated you have spoken to other members of staff and not had good service but you have not ...
Areas covered
  • CH64
  • CH44
  • CH63
  • CH43
  • CH62
  • CH42
  • CH61
  • CH60
  • CH49
  • CH48
  • CH47
  • CH46
  • CH45
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £135,000
  • Max: £250,000

Letting
  • Min: £0
  • Max: £0

NAEA RICS NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 1 17 2 1 0 3 0 1 4
Deryck Highet Deryck Highet
Director
13 reviews

About Deryck No description set View full profile
Helen Cheung Helen Cheung
18 reviews

About Helen No description set View full profile
Jillian Gallwey Jillian Gallwey
7 reviews

About Jillian No description set View full profile
Joanna Diamond Joanna Diamond
Director
3 reviews

About Joanna No description set View full profile
Lillian Crosbie Lillian Crosbie
3 reviews

About Lillian No description set View full profile
Jane Thompson Jane Thompson
Lettings Administrator
4 reviews

About Jane No description set View full profile
Nikki mccreary - upload your photo Nikki mccreary
3 reviews

About Nikki No description set View full profile
Nikki McCreary Nikki McCreary
Lettings Administrator
1 reviews

About Nikki No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Feel free to visit our website for a full breakdown of all our fees for landlords and tenants. www.northwooduk.com/wirral
Last updated at 11:53 AM 17/08/2015 by Joanna Diamond

Complaints Procedure

No procedure set.
Last updated at 11:53 AM 17/08/2015 by Joanna Diamond

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