• Staff picture
    Deryck
  • Staff picture
    Helen
  • Staff picture
    Jillian
  • Staff picture
    Joanna
  • Staff picture
    Lillian
  • Staff picture
    Jane
  • upload your photo
    Nikki
  • upload your photo
    Jack
Our office is based in Heswall but we cover the whole of the Wirral with regard to our services. Our services for landlords include our unique to Northwood Guaranteed Rent Scheme, our Traditional Managed Scheme and our Tenant Find Only Scheme. We pride ourselves on the quality of service and attention we give to our landlords and tenants alike.
Northwood

78 Telegraph Road Heswall, Wirral
Merseyside
CH60 0AQ

0151 348 4527

“Excellent personal service...”

Sep 06,2018
Minithumbup
By: 'Chris Duggan'
Sep 06,2018
0 people found
this helpful
I would recommend Northwood Wirral as an Estate Agent that offers a thoroughly professional service right from the get-go. Not only was the service excellent, but also personal. Soon after signing my contract, it seemed that having to go abroad again for work reasons was ...
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Was this helpful? Yes
By: Joanna Diamond
Sep 06, 2018
View all comments (1)
Dear Mr Duggan Thank you for your 5 star review on AllAgents. It is always good to receive all kinds of feedback from our customers but especially positive feedback. I will make sure the team and especially Jill is aware of your comments as its always motivating know you are doing a great job. Thank you Joanna ...

“Tenancy application...”

Aug 22,2018
Minithumbup
Jane
Jillian
By: 'Michelle c'
Aug 22,2018
0 people found
this helpful
Jane dealt with my application for my property for myself and my two children, I carnt credit her enough for the way she did everything in her power for me , she believed in me and made an anxious time for me more bearable with hope ...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Joanna Diamond
Aug 23, 2018
View all comments (1)
Dear Michelle Thank you for your lovely comments about Jane and Jill. It is always good to get positive feedback for the team as they love their jobs and it keeps them motivated. Jane has gone on to pastures new and she will be very successful in whatever she does. Jill has been with us for many years and I am sure you will find her a pleasure to deal with. Once again thank you for your feedback. Regards Joanna ...

“Really did go the extra mile!...”

Aug 16,2018
Minithumbup
Jane
By: 'Calum'
Aug 16,2018
0 people found
this helpful
Right from the start after the viewing, the staff at Northwood have been polite, helpful, and have done an excellent job. Jane, who dealt with my application, really did everything she could to get it approved and did it in a timely manner, which was ...
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Comment on agent fees
Application fees were free for the August sales- even better!
Was this helpful? Yes

“could not be happier...”

Jul 15,2018
Minithumbup
Jane
Lillian
By: 'Kevin Egan'
Jul 15,2018
0 people found
this helpful
This is the first time I have used Northwood and I could not be happier with the staff at Northwood very nice people to deal with, everything explained from my first contact right up till I move in which will be very shortly....
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Comment on agent fees
First time I have paid fees so I cannot really comment on whether this is a good or bad thing but it was something that I thought I would have to pay.
Was this helpful? Yes
By: Joanna Diamond
Jul 31, 2018
View all comments (1)
Dear Mr Egan Thank you for your feedback with regard to your experience using Northwood Wirral Limited. It is always good to get good or bad feedback as we can always improve. I will make sure Jane and Lillian are aware of your comments and the rest of the team so they are all kept motivated and positive knowing they are doing a great job. Regards Joanna ...

“Absoutley Terrible...”

Apr 11,2018
Minithumbdown
Lillian
Jane
By: 'Property0'
Apr 11,2018
0 people found
this helpful
I viewed a property with Northwood when it whilst Work was being done and was advised Everything will be done before I moved in and carpets and flooring would be changed, cupboard handles being fixed Etc. Bare in mind I moved in 2-3 weeks after ...
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Comment on agent fees
Bad because any agent shouldn't charge fees as they are paid fees from the landlord
Was this helpful? Yes
Feb 19,2018
Minithumbup
Jack
By: 'Rachael stork'
Feb 19,2018
0 people found
this helpful
Northwood are a very professional and friendly agency ,jack who I dealt with was very supportive and dealt with my application with ease,response from him was quick and answered any questions with easy understanding. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
Feb 27, 2018
View all comments (1)
Hi Rachael Thank you for your review on All Agents. It is always great to get feedback from customers and in this case Jack is quite a new member of staff so it is very motivational to know he is doing well. I will make sure the whole team know about the great feedback you have given and especially Jack. Regards Joanna Diamond Director ...
Oct 10,2017
Minithumbup
Jane
By: 'Col'
Oct 10,2017
1 people found
this helpful
First time renting through Northwood and we have been extremely impressed with the quality of service. All the team are so friendly , helpful and professional. Jane who dealt with the application couldn't have been more helpful . Courteous and efficient she went out of her ...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 06,2017
Minithumbup
Joanna
Deryck
By: 'Sue'
Oct 06,2017
0 people found
this helpful
Excellent service. Always really helpful and professional when dealing with you, offering solid advice when required. Delighted that they are taking over one of our rental properties as their office grows....
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Comment on agent fees
Market fees applied so not negative.
Was this helpful? Yes
By: Joanna Diamond
Oct 09, 2017
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Hi Sue Thank you for your 5 Star Review it is great to be able to work with you again looking after your properties in Wallasey. Regards Joanna ...
Sep 25,2017
Minithumbup
Helen
Deryck
By: 'Ronnie McCoy'
Sep 25,2017
0 people found
this helpful
Excellent service would highly recommend, been with them for a year. Am currently on guaranteed rent which is due to end soon....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 14,2017
Minithumbup
Helen
Deryck
By: 'PauloDiKearnio'
Sep 14,2017
0 people found
this helpful
I am a landlord and the guys at Northwood have been nothing short of fantastic over the years. All problems are highlighted and dealt with efficiently and quickly and no issues are too much trouble. In relation to my property there have been issues but ...
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Was this helpful? Yes
Aug 06,2017
Minithumbup
Jane
Nikki
By: 'Paul @Oxton'
Aug 06,2017
0 people found
this helpful
Jane was a complete pleasure to deal with and ensured of the administration related to my rental progressed quickly due to me having a holiday looming and needing to get things finalised before I left. Efficient, friendly and along with Lilian who met me when ...
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Comment on agent fees
Good - the speed and easy with which they dealt with my application made it great value for money.
Was this helpful? Yes
By: Joanna Diamond
Aug 07, 2017
View all comments (1)
Dear Paul Thank you for taking the time to write a review for Northwood Wirral Limited. The team work hard to make sure they are the most professional office on The Wirral in terms of customer service and professionalism. It is always good to get the feedback so they know they are doing a good job. I will make sure the whole team are aware of your comments as positive feedback goes along way towards motivating the team further. Best Regards Joanna ...
May 23,2017
Minithumbup
Helen
By: 'Dale'
May 23,2017
0 people found
this helpful
Helen, has dealt with the recent letting of a property for me and it is fair to say she went above and beyond with all her efforts of organising and coordinating various contractors to bring the property to the correct standards. Communication is excellent and ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
May 24, 2017
View all comments (1)
Dear Dale Thank you for your positive review on the All Agents site with regard to the service you have received from Helen and the team at Northwood Wirral Limited. The whole team always work towards offering great customer service for our tenants and landlords and its always very motivational to get the good feedback. I will make sure the whole team are aware of your comments. Regards Joanna ...
May 19,2017
Minithumbup
Jillian
By: 'Mark'
May 19,2017
0 people found
this helpful
Thanks Gillian for putting me at ease throughout our application process for renting a property. Appreciate the warm smile and comforting attitude you had with me. Meant a lot, as she realised how much moving in to the property was to me. Thanks again Gill !...
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Was this helpful? Yes
By: Joanna Diamond
May 22, 2017
View all comments (1)
Dear Mark Thank you for the positive review and kind words you have put on the All Agents website. The whole team always work towards offering great customer service with all our tenants and landlords and receiving positive feedback is very motivating. I will make sure Jill and the rest of the team are aware of the great comments you have given. Regards Joanna ...
May 08,2017
Minithumbup
Deryck
Helen
By: 'SW'
May 08,2017
0 people found
this helpful
Northwood have handled the letting of my property over the last four years under their 'guaranteed' scheme. This has worked well for me and the service provided by Northwood has been very good. All issues arising with the tenant/property have been resolved as quickly ...
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Comment on agent fees
The fees charged by Northwood have been acceptable.
Was this helpful? Yes
By: Joanna Diamond
May 09, 2017
View all comments (1)
Dear SW Thank you for your positive review on All Agents. Its always great to get good feedback on the job we do, I will make sure the rest of the team are aware of your comments. Regards Joanna Diamond ...
Apr 28,2017
Minithumbup
Helen
Lillian
By: 'Clare'
Apr 28,2017
0 people found
this helpful
Excellent service from Helen Cheung and Lillian Crosbie. Very efficient, kept me updated and were extremely helpful. Would definitely recommend....
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Was this helpful? Yes
By: Joanna Diamond
May 04, 2017
View all comments (1)
Dear Clare Thank you very much for your positive review on All Agents. The whole team always work towards giving great customer service and really appreciate getting the feedback. I will make sure both Helen and Lillian are aware of your comments I am sure they will find them very motivating to know they are doing a great job. Regards Joanna ...
Apr 27,2017
Minithumbup
Jane
Joanna
By: 'Aiste Stanke'
Apr 27,2017
0 people found
this helpful
Very friendly and helpful staff. Helped us a lot when we had to move from London to Wirral. Welcoming atmosphere in the branch. Thank you for everything!!!!...
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Comment on agent fees
Almost the same like in other places
Was this helpful? Yes
By: Joanna Diamond
May 05, 2017
View all comments (1)
Dear Aiste Thank you for your positive review on All Agents. Its always very motivational to get great feedback from our customers as we always work towards giving the best customer service to our tenants and landlords. Regards Joanna ...
Apr 18,2017
Minithumbup
Jane
Nikki
By: 'Liberty reeves'
Apr 18,2017
0 people found
this helpful
Not long moved in and stumbled accross a few problems with house and there really quick to sort things out and always really helpful thanks x...
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
Apr 18, 2017
View all comments (1)
Dear Liberty Thank you for your positive review on the All Agents website. We work very hard to make sure all our tenants and landlords receive good customer service from us. Thank you for specifically naming Jane and Nikki, it is always very motivational to receive positive feedback, I will make sure they are aware of your comments. Regards Joanna Diamond ...
Apr 13,2017
Minithumbup
Nikki
Lillian
By: 'Dave'
Apr 13,2017
0 people found
this helpful
Having rented for 2 years with Northwood Wirral in the same property I cannot find any fault with any of the people I have dealt with during that time. They have always been polite, professional, respectful and always acted promptly to any queries or problems I ...
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Was this helpful? Yes
Apr 12,2017
Minithumbup
Helen
Deryck
By: 'Jackie'
Apr 12,2017
0 people found
this helpful
Helen has been very helpful in finding a suitable tenant for my property. She has also dealt with the sale of that property enabling the sale to go though smoothly. Both Helen and Deryck have been friendly, helpful and extremely professional at all times. They ...
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Comment on agent fees
good
Was this helpful? Yes
By: Joanna Diamond
Apr 12, 2017
View all comments (1)
Dear Jackie Thank you for your review and positive comments on All Agents. The whole team at Northwood are passionate about giving great customer service to all our customers and its always good to get positive comments from our customers. I will make sure Helen, Deryck and the whole team are aware of your review and the great job they are doing. Regards Joanna Diamond ...
Apr 12,2017
Minithumbup
By: 'The Sugrue family'
Apr 12,2017
0 people found
this helpful
I can only say a big thank you to Northwood Heswall and all the staff there who helped to settle my elderly parents into one of their properties in Thingwall. The staff where always professional attentive and considerate to my parents' needs and were prompt ...
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Comment on agent fees
Fees were fair and reasonable.
Was this helpful? Yes
By: Joanna Diamond
Apr 13, 2017
View all comments (1)
Dear "The Sugrue Family" I would like to thank you for your positive comments on the All Agents review site. It is always great to get such positive feedback from our customers and very motivational. I will make sure the whole team are aware of your review. It has been a pleasure working with your family and I would like to wish you well for the future. Best Regards Joanna ...
Apr 09,2017
Minithumbup
Jane
By: 'Lynn'
Apr 09,2017
0 people found
this helpful
I have been renting out my property through Northwood for 12 months now and have found their service to be very professional and efficient from when I initially put the property up for rent and dealing with any of the tenants queries throughout the rental period. ...
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Comment on agent fees
reasonable taking into consideration I don't have to get involved in any aspects of the rental and ongoing issues that may arise.
Was this helpful? Yes
By: Joanna Diamond
Apr 12, 2017
View all comments (1)
Dear Lynn I would like to thank you for your positive comments on the All Agents review site. It is always good to get positive feedback as the whole team strive hard to provide great customer service to all our customers. I will make sure Jane is aware of your positive review as good feedback is always motivational. Regards Joanna ...
Mar 14,2017
Minithumbup
Jillian
By: 'Mastermind Developers Ltd'
Mar 14,2017
0 people found
this helpful
We have just agreed to rent a property for 6 months on a corporate let and were extremely pleased with the service and encouraged by all the staff at Northwood especiallly Jill who helped us to complete the tenancy very quickly. An excellent service all around, ...
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Comment on agent fees
The agents fees were very fair
Was this helpful? Yes
By: Joanna Diamond
Mar 14, 2017
View all comments (1)
Dear Mastermind Developments Limited Thank you for your positive comments and review on the All Agents website. Its always great to get positive feedback and very motivational. The whole team at Northwood Wirral Limited work hard to always offer great customer service and I will make sure they are all aware of your comments. Thank you. Best Regards Joanna ...
Mar 09,2017
Minithumbup
By: 'BaaaGrrr'
Mar 09,2017
0 people found
this helpful
I have recently had the good fortune of renting a property through Northwood in Heswall. Not only am I ecstatically pleased with the property itself, but when I consider the levels of service I have received from Jane, Helen and Nikki I struggle to come ...
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Comment on agent fees
Their fees are really great, all of them...every single one.
Was this helpful? Yes
By: Joanna Diamond
Mar 10, 2017
View all comments (1)
Dear BaaaGrrr Thank you so much for the very positive feedback and review on AllAgents. It is always very motivating to get great comments from our clients. The whole team at Northwood Wirral always work towards achieving great customer service and I will make sure they all see your feedback. Best Regards Joanna ...
Mar 07,2017
Minithumbup
Deryck
By: 'Jo Robinson'
Mar 07,2017
0 people found
this helpful
I have dealt with Deryck and the team at Heswall for a number of years now and would highly recommend their services Everyone is professional and efficient and they provide unlimited support throughout the entire process I have two properties that they manage and I ...
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Was this helpful? Yes
By: Joanna Diamond
Mar 08, 2017
View all comments (1)
Dear Jo Thank you for your positive comments and great review about the service you have received from Northwood Wirral Limited. The whole team always work towards offering great customer service to all our landlords and it is very motivational to receive good feedback. I will make sure the whole team are aware of your review on All Agents. Best Regards Joanna ...
Mar 06,2017
Minithumbup
Deryck
Helen
By: 'Elaine Karema'
Mar 06,2017
0 people found
this helpful
I initially used Northwood letting service 4 years ago, and I haven't been disappointed. Deryck came to my house for a consultation and explained the service that Northwood offer, they very quickly identified tenants and they moved in without any fuss. They have remained in the ...
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Comment on agent fees
Fees are realistic for the service that they offer.
Was this helpful? Yes
By: Joanna Diamond
Mar 06, 2017
View all comments (1)
Hi Elaine Thank you so much for your positive words and this great review on AllAgents. The whole team here always work towards offering great customer service and we take our relationships with our landlords very seriously. Our job is made easy by working with realistic and responsible landlords. I will pass on your comments to the team as it is always great to get positive feedback and very motivational. Best Regards Joanna ...
Feb 24,2017
Minithumbup
Deryck
Helen
By: 'Fusspot'
Feb 24,2017
1 people found
this helpful
I've just started renting out a property on behalf of my mother. I have, so far, been extremely impressed by the professionalism of Northwood staff, their helpfulness, efficiency and attention to detail....
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Comment on agent fees
Good - in line with expectations
Was this helpful? Yes
Feb 21,2017
Minithumbdown
By: 'Landlord'
Feb 21,2017
0 people found
this helpful
As a new landlord I have just let a house using the Guaranteed Rent Scheme offered by this agent. I have found this to be a tightly run and structured franchise, very efficient and helpful. Things happen when they should and proper procedures followed. Staff ...
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Comment on agent fees
Guaranteed rent scheme offers a good option for landlords with terms of the scheme clearly state and no hidden fees.
Was this helpful? Yes
By: Joanna Diamond
Feb 21, 2017
View all comments (1)
Dear New Landlord Thank you for your comments and positive review on AllAgents. It's always very motivational for the whole team to get great feedback. Our Guaranteed Rent Scheme is a great alternative for landlords who don't want the usual financial risks associated with traditional management options and just want piece of mind. I will make sure the whole team are aware of your positive feedback. Best Regards Joanna ...
Feb 17,2017
Minithumbup
Helen
By: 'Heather'
Feb 17,2017
0 people found
this helpful
From the moment we walked into the branch to the final completion date on purchasing a new property, was straightforward, Helen was wonderful, very efficient and provided all the information and support we needed. Would recommended this branch Helen and Dereck , all,staff have been ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
Feb 17, 2017
View all comments (1)
Dear Heather Thank you very much for your kind words and review on All Agents. I will make sure that Helen and the team are aware of your comments as its always great to get positive feedback. At Northwood Wirral Limited, we always try to give the best customer service we can and its always very motivating to know we are getting it right. Best Regards Joanna ...
Feb 17,2017
Minithumbup
Jillian
By: 'Emma Sweeney'
Feb 17,2017
0 people found
this helpful
From the start of my application Jill has been fantastic. Replying to emails straight away and keeping me updated which my application. I struggled to get a date for my check in but Jill worked with me and my work commitments and we where able ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Joanna Diamond
Feb 17, 2017
View all comments (1)
Dear Emma Thank you for your kind words and 5 star review on the service you have received from Northwood. I will make sure that Jill and the rest of the team are aware of the good work they are doing and continue to do and the great feedback you have given. Regards Joanna ...
Feb 17,2017
Minithumbup
Nikki
By: 'Liam'
Feb 17,2017
0 people found
this helpful
Brilliant service from the first phone call to getting in to the property all aspects dealt with thoroughly and all details covered from nice friendly staff...
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Comment on agent fees
Very cheap 3 bedroom propety delivered to a high standard cheapest and best around
Was this helpful? Yes
By: Joanna Diamond
Feb 17, 2017
View all comments (1)
Dear Liam Thank you for your 5 star review and great comments on the service you have received from Northwood Wirral Limited. I will make sure Nikki and the rest of the team are aware of your positive feedback on the customer service they offer. Regards Joanna ...
Areas covered
  • CH64
  • CH44
  • CH63
  • CH43
  • CH62
  • CH42
  • CH61
  • CH60
  • CH49
  • CH48
  • CH47
  • CH46
  • CH45
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £135,000
  • Max: £250,000

Letting
  • Min: £0
  • Max: £0

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 1 23 2 1 0 3 0 1 4
Staff picture Deryck
(15)

Staff picture Helen
(19)

Staff picture Jillian
(8)

Staff picture Joanna
(4)

Staff picture Lillian
(5)

Staff picture Jane
(9)

No image available Nikki
(4)

No image available Jack
(1)

Fees

Feel free to visit our website for a full breakdown of all our fees for landlords and tenants. www.northwooduk.com/wirral
Last updated at 05/07/2018, 12:15 PM by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:15 PM 05/07/2018 by allAgents

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