• Stuart Williams
    Stuart Williams
  • Duncan Burge
    Duncan Burge
  • Zayaan Fisher
    Zayaan Fisher
  • Emma Burge
    Emma Burge
  • upload your photo
    Jacqueline Williams
  • Ryan Lee
    Ryan Lee
  • Carlos Cristo
    Carlos Cristo
  • Carl Collins
    Carl Collins
We are a West Norwood based Estate Agent and Letting Agent with in depth knowledge of the local market. Our unique Guaranteed Rent product offers piece of mind for our landlords. Our approach to local property is highly personalized and we give our clients a bespoke solution to selling or letting their property.
Northwood

493 Norwood Road West Norwood, London
Greater London
SE27 9DJ

0208 299 9999
Sep 19,2017
Minithumbup
Duncan Burge
By: 'Debbie and Gary Aboro'
Sep 19,2017
0 people found
this helpful
Duncan was great. Honest,respectable and totally reliable. Also very competitively priced. We sold our flat in a very short space of time and received a very fair offer with no pressure to accept. I have since recommended Northwood to a neighbour....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 25,2017
Minithumbup
Duncan Burge
By: 'Joy C'
Aug 25,2017
1 people found
this helpful
Duncan could not have been from more helpful from the moment we first made contact. He always seemed really respectful of the fact it was our home - it wasn't just a sales opportunity for him. He was also really flexible, taking our family life into account when making viewings. Duncan kept in touch through the process, always keeping us in the loop. Even better, Northwood was the best value of all the estate agents we looked at....
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Comment on agent fees
Very good value. The best!
Was this helpful? Yes
Jun 19,2017
Minithumbup
Ryan Lee
By: 'MatthewC'
Jun 19,2017
1 people found
this helpful
Ryan was a caring and responsive estate agent. He helped us manage a sale between a vendor in Australia and ourselves in the UK. He was always available on the phone and offered guidance on what he felt were the best next steps. I would recommend anyone to pursue a sale through Ryan....
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Was this helpful? Yes
Jun 19,2017
Minithumbup
Ryan Lee
By: 'Beth'
Jun 19,2017
0 people found
this helpful
We are really happy with the service we received from Ryan at Stephen James. He always turned up on time when we had meetings, and was happy to come and give us a valuation on our flat in the two years leading up to us finally deciding to sell it. Ryan was always contactable, would reply promptly to messages and emails and always picked up the phone. As a result our slightly complicated sale went through smoothly, and we are very grateful for all of Ryan's efforts during the process....
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Was this helpful? Yes
Jun 13,2017
Minithumbup
Ryan Lee
By: 'Karen'
Jun 13,2017
0 people found
this helpful
Ryan was a pleasure to deal with, always responding on time and easy to get hold of. we viewed many properties with him and bought a flat....
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Comment on agent fees
Didn't pay fees as we bought a property only.
Was this helpful? Yes
May 05,2017
Minithumbup
Stuart Williams
Duncan Burge
By: 'Terry'
May 05,2017
0 people found
this helpful
Great Agents...No fuss with Northwood renting my property out. I instructed them to not contact me over trivial matters and just sort out any issues that arises. Unlike other agents, they comply to my wishes and let me get on with my life without any worries over my property. Top notch...5 stars...
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Comment on agent fees
Good
Was this helpful? Yes
May 03,2017
Minithumbup
Ryan Lee
Carlos Cristo
By: 'First Timer'
May 03,2017
0 people found
this helpful
The team at Stephen James were extremely helpful especially since I was a first time buyer. The process took longer than expected solely due to the Vendor however this is where the great service from the Stephen James team kicked in. If it weren't for their support I would have been clueless and probably wouldn't be living in my new place....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 15,2017
Minithumbup
By: 'Simon'
Mar 15,2017
0 people found
this helpful
We had a great service from Northwoods - they were very professional and kept us informed of progress in a timely manner...
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Comment on agent fees
We were very happy with the fee
Was this helpful? Yes
Jan 10,2017
Minithumbup
Ryan Lee
By: 'Ana, Tulse Hill'
Jan 10,2017
0 people found
this helpful
Ryan Lee was very helpful and supportive and helped us securing a good flat for our purchase. I would happily recommend him to anyone....
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Was this helpful? Yes
Sep 19,2016
Minithumbup
Ryan Lee
By: 'TDB'
Sep 19,2016
0 people found
this helpful
Ryan was an exceptional help during a stressful wait for the move to finally go through. He made lots of calls to help move things along and to gain information for us when required. When he was not around the other members of the office were very helpful too....
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Comment on agent fees
Agent fee was fine..had a preferential rate as had bought our house through them 7 years before.
Was this helpful? Yes
Sep 08,2016
Minithumbup
Stuart Williams
By: 'Gavin'
Sep 08,2016
0 people found
this helpful
We have been with Northwood for 3 years. Stuart has been continually helpful with suggestions on how to get the best rental for the house and with managing any difficult issues. The team are quick to respond to any questions and do a good job of working directly with the tenants. I would recommend Stuart and Northwood to any landlord in SE22....
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Was this helpful? Yes
By: Stuart Williams
Sep 08, 2016
View all comments (1)
Thanks Gavin for the kind words. Its nice to hear confirmation that we are doing all that you expect. ...
Aug 24,2016
Minithumbup
Duncan Burge
By: 'Good old fashioned customer service'
Aug 24,2016
1 people found
this helpful
Duncan was friendly, proactive and helpful, assisting in many practical matters to ensure a smooth sale. We were impressed with the personal service offered by Northwood which has been so different from the 'chain store' experience of many high street agents. Good market knowledge also enabled Duncan to achieve a higher price than the other agents estimates. Would definitely recommend....
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Comment on agent fees
very competitive rates
Was this helpful? Yes
By: Duncan Burge
Aug 24, 2016
View all comments (1)
Many thanks for those kind words. I am pleased that we were able to substantiate the financial potential of this property for the vendor. ...
Aug 16,2016
Minithumbup
By: 'Herman Ouseley'
Aug 16,2016
1 people found
this helpful
My family and I are delighted to commend the excellent personal and professional services provided by Northwood and, particularly, Duncan Burge, I assisting us with the disposal of properties in our deceased Mother's estate. There were unexpected complications to unravel and resolved but their expertise and understanding led to satisfactory and appropriate outcomes. We would unreservedly recommend Northwood to both sellers and buyers and would certainly use them again if the opportunity arises....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 27,2016
Minithumbup
By: 'Peter'
Jul 27,2016
0 people found
this helpful
Stephen James is a excellent estate agents. James Metcalf sold our house within the 1st week it being on the market. Very professional service and always available for advice. Would definitely recommend to anyone who wants a trustworthy/professional agent....
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Comment on agent fees
Good fees
Was this helpful? Yes
Jul 20,2016
Minithumbup
Duncan Burge
By: 'Lucas Webb'
Jul 20,2016
0 people found
this helpful
My partner and were new to the area. We saw a lot of houses and a lot of estate agents. We knew after the first viewing that we wanted the house Northwoods had listed, that Duncan Burge had showed us. We moved fast, as did Northwoods. We agreed on a very sensible number. Duncan was friendly, professional, honest, and never pushy or hustling, as some agents can. What proceeded was a long and difficult process, wholly due to a complicated deceased estate on the vendors side over which we nor North...
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Was this helpful? Yes
By: Duncan Burge
Jul 20, 2016
View all comments (1)
Many thanks for that kind review. I am glad that everything worked out so well in the end. ...
Feb 29,2016
Minithumbup
Duncan Burge
Stuart Williams
By: 'happy customer'
Feb 29,2016
0 people found
this helpful
Loved the service. This team were very friendly but professional. They knew the market and provided all the information that i needed to make a good financial decision. The viewings were not intrusive and the feedback was immediate. Any advice to improve viewings was also provided. I sold my property on the first day of open house. What more can you want...
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Duncan Burge
Feb 29, 2016
View all comments (1)
I am pleased that all went well for this vendor. An open day can be a very effective way of maximising exposure and demand for a property. ...
Feb 24,2016
Minithumbup
Duncan Burge
Stuart Williams
By: 'Nino Bosin'
Feb 24,2016
0 people found
this helpful
We entrusted the sale of our property to Northwood as Duncan and Stuart understood our needs and clearly demonstrate to have a thorough knowledge and expertise. It was very reassuring to see that they provided perfect advice and assisted us through every step of the way and with the occasional bump they proved to be highly resolute and impressed us further with their pro activity and prompt action. We are very satisfied with our choice as they were instrumental in making this process a success, ...
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Was this helpful? Yes
By: Duncan Burge
Feb 24, 2016
View all comments (1)
I'm so pleased that we were able to help facilitate this rather protracted sale. Many thanks for the kind words. ...
Feb 20,2016
Minithumbup
Ryan Lee
Carlos Cristo
By: 'Ryan Lee'
Feb 20,2016
0 people found
this helpful
Best estate agency ever. Very friendly and positive. All operators on the phone have been helpful and polite. Always there to help. Strongly recommend,always deliver a first class service....
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Comment on agent fees
good
Was this helpful? Yes
Feb 17,2016
Minithumbup
Duncan Burge
By: 'Sophie Mc'
Feb 17,2016
0 people found
this helpful
My sister and I were first time buyers and found Duncan and Northwood Estate agents were very helpful and provided good advice given the complexities of house purchasing. Duncan was polite, not too pushy and we felt that we were getting an honest opinion about the property we were looking to buy and how to go about doing so. The y provided the best service hands down out of all of the estate agents that we were using (approx 6) He was very responsive and has even helped with a few things since w...
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Comment on agent fees
The agent's fees were fine. They seemed to be the going rate
Was this helpful? Yes
By: Duncan Burge
Feb 22, 2016
View all comments (1)
We appreciate that the house purchasing process can be confusing for first time buyers, and we are very happy to provide support and advice as part of the service. ...
Feb 12,2016
Minithumbup
Duncan Burge
By: 'Lauren'
Feb 12,2016
0 people found
this helpful
I recently brought a property through Northwoods. I would not hesitate to use this agent again. Duncan Burge was helpful from the offset and kept me informed of the sale and purchase throughout. It wasn't a straightforward purchase, however Duncans regular communication made the process much easier. The rest of the team were also professional, very welcoming and helpful! I will happily recommend this agent to friends and family....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Duncan Burge
Feb 15, 2016
View all comments (1)
I am very pleased that we were able to facilitate the process of this sale; regular communication is always vital. ...
Jan 27,2016
Minithumbup
Duncan Burge
By: 'Jim W'
Jan 27,2016
0 people found
this helpful
Duncan was extremly helpful throughout the process of selling my flat from start to finish. His advice was invaluable, and approach realistic and sensible (in my view). Thoroughly recommended!...
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Comment on agent fees
The fees were exceptionally reasonable.
Was this helpful? Yes
Jan 19,2016
Minithumbup
Duncan Burge
Stuart Williams
By: 'R J.'
Jan 19,2016
0 people found
this helpful
When I approached Dulwich Northwood I was looking for a small , friendly , and , highly professional operation that could give me a very personal service , and , I am dellighted to say , that is exactly what Stuart Williams , Duncan Burge , and , their Team provided . I would not hesitate to use Northwood on a future occasion ....
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Comment on agent fees
Very competitive Fees
Was this helpful? Yes
Jan 06,2016
Minithumbup
Ryan Lee
By: 'Lisa'
Jan 06,2016
1 people found
this helpful
I have no hesitation in recommending Ryan. Throughout a long, at times stressful and difficult process, he was unfailingly calm, polite, friendly and efficient. Thanks Ryan!...
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Comment on agent fees
The lowest I was quoted so good!
Was this helpful? Yes
Nov 04,2015
Minithumbup
Ryan Lee
By: 'Lucy'
Nov 04,2015
0 people found
this helpful
I was already renting through Stephen James estate agents and knew their rental guys to be friendly and efficient so felt confident buying through them too. Ryan, who deals with the sales, did not disappoint and was absolutely fantastic from start to finish. I was a bit of a nervous buyer so asked to see the house 3 times. Ryan made plenty time for the viewings each time so I didn't feel rushed and answered all my questions thoroughly and put me at ease with the purchase. Throughout the ...
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Was this helpful? Yes
Sep 22,2015
Minithumbup
Ryan Lee
By: 'Isabel'
Sep 22,2015
0 people found
this helpful
Ryan was incredibly helpful throughout the buying process. He kept me informed of all the changes to dates as and when they occurred. All questions were answered within 24 hours and he sorted out numerous visits to the property. Very good customer demeanour throughout the process....
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Was this helpful? Yes
Aug 31,2015
Minithumbup
Emma Burge
By: 'Luke'
Aug 31,2015
2 people found
this helpful
Emma was always polite and helpful. She guided me and my friends thtough the referencing process an kept us well updated at all times....
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Was this helpful? Yes
Aug 31,2015
Minithumbup
Stuart Williams
By: 'Tony D'
Aug 31,2015
0 people found
this helpful
Stuart has been helping me find tenants for about 5 years now. He always finds excellent tenants, does a thorough job of vetting them, and gets the tenancy off to a great start for me to then manage. I also appreciate his regular advice about changes to legislation and how it is going to affect me. I recommend anyone to use his services....
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Comment on agent fees
Fees are very reasonable. The extras for inventory and check in/out are worth it for the quality of the work.
Was this helpful? Yes
Aug 31,2015
Minithumbup
Stuart Williams
Duncan Burge
By: 'Daniel'
Aug 31,2015
0 people found
this helpful
Northwood have done a great job managing my flat for over 3 years now. They have dealt with difficult neighbours, leaks and burst pipes. They looked after both my property and the tenants. It isn't always easy, but Northwood do a great job of it....
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Was this helpful? Yes
Aug 31,2015
Minithumbup
Stuart Williams
By: 'Tom'
Aug 31,2015
0 people found
this helpful
Stuart an his team have been managing my house for 4 years. They have never been late with a payment and send me regular inspection updates....
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Was this helpful? Yes
Aug 28,2015
Minithumbup
Stuart Williams
By: 'Douglas Wagland'
Aug 28,2015
1 people found
this helpful
I havefound Stuart and the office very efficient and pleasant to deal with. In particular rental payments are always made on time to me as Landlord which is very important....
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Was this helpful? Yes
Areas covered
  • SE22
  • East Dulwich
  • SE15
  • Camberwell
  • SE23
  • Peckham
  • SE19
  • West Norwood
  • SE27
  • West Dulwich
  • Crystal Palace
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£140,000
  • Max: Β£720,000

Letting
  • Min: Β£0
  • Max: Β£250,000

UKALA TPOS NLA DPS SAGEagent My deposits scheme








Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 0 8 0 24 0 14 0 4 0
Stuart Williams Stuart Williams
Director
20 reviews

About Stuart Stuart Williams, Local Director. In 2009 I set out to setup a new kind of Lettings and Estate Agency. As a professional landlord for over 10 years, I was impressed with the Northwood Guaranteed Rent p View full profile
Duncan Burge Duncan Burge
Sales and Lettings Manager
27 reviews

About Duncan Prior to joining Northwood Dulwich in 2013, I spent over 20 years working in the prestige sector of the retail motor trade. In my new role I am able to combine my customer relations and negotiation sk View full profile
Zayaan Fisher Zayaan Fisher
Property Manager
0 reviews

About Zayaan As a Dulwich resident myself for over 15 years and with Northwoods on-going support, you can be confident knowing your investment is being looked after. With over 7 years in the Customer Service ind View full profile
Emma Burge Emma Burge
Customer Support Administrator
5 reviews

About Emma Having grown up in Dulwich, working at Northwood Dulwich allows me to share my expert knowledge of the area with applicants, tenants, and landlords. I really enjoy working with all our clients, whethe View full profile
Jacqueline Williams - no image available Jacqueline Williams
Accounts Manager
1 reviews

About Jacqueline The one thing that Landlords and Vendors are most interested in knowing is when they will get their money. Looking after people’s property, which is usually their largest asset and often their life View full profile
Ryan Lee Ryan Lee
Assistant Manager
10 reviews

About Ryan No description set View full profile
Carlos Cristo Carlos Cristo
2 reviews

About Carlos No description set View full profile
Carl Collins Carl Collins
0 reviews

About Carl No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Tenant Fees:
Holding deposit Β£400.00
Administration Charge - Β£250 Application
Additional Applicants - Β£200
Renewal Charge Β£100.00
Late Payment of Rent Β£30.00
Early Release from Tenancy Β£100.00
Mortgage/Landlord References Β£75.00
Abandoned Check Out Β£60.00
Weekend Check In/Out Β£100.00
Pre-Checkout Review Β£100.00
Overpayment of Rent Β£30.00

Landlord Fees:
Full Management: 14.4%incl
Rent Collection Management: 12%incl
Tenant Find for Managed Properties: 4.8% Gross Annual Rent
Tenant Find Only: 8%+VAT (9.6%)
Management Setup Fee: Β£300
Deposit Protection: Β£25
Contract Fee: Β£108
Renewal/Extension of Contract: Β£180
Court Attendance: Β£420 per day
Last updated at 10:53 AM 19/09/2017 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation
What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 10:53 AM 19/09/2017 by allAgents

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