Newcastle upon Tyne, NE5
4.9/5, 218 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction
As a leading Newcastle estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords.So whether ... show more As a leading Newcastle estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords.

So whether you have a specific lettings or sales question, want some honest advice, get in touch with one of the team today.
Northwood UK | Estate Agents | Letting Agents

Opening Hours
Address

Northwood
676 West Road
Newcastle upon Tyne
Tyne and Wear
NE5 2UR
0191 274 0119

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £50,000 £1,700,500
Lettings 100% 95% £350 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
40 1 103 3 46 1 13 0 10 1
Areas covered
  • NE1
  • Newcastle Upon Tyne
  • NE2
  • Gateshead
  • NE3
  • Consett
  • NE4
  • Burnopfield
  • NE5
  • Cramlington
  • NE6
  • Ponteland
  • NE7
  • NE8
  • NE9
  • NE10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS DPS SAGEagent
Latest Properties
Images & Videos

“5 Star Service...”

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Aug 22,2018
Minithumbup
Rebecca
By: 'Gavin B'
Aug 22,2018
0 people found
this helpful
I have now been a tenant at the property i rent for the past 4 years. In these 4 years the staff at Northwood have always been quick and efficient when responding to my queries requests. No task you put to them is ever an issue. They ...
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Comment on agent fees
No issues with the fees the agent charges, they are fair
Was this helpful? Yes

“Very simple and in out flat within days...”

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Aug 22,2018
Minithumbup
Rebecca
Michaela
By: 'Leah'
Aug 22,2018
0 people found
this helpful
This lady is absolutely amazing , we started to rent around 6 months ago and it was a breeze she helped us from start to finish throughout the application process considering it was our first time renting. Would not go anywhere else 👌🏽...
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Comment on agent fees
A little high
Was this helpful? Yes

“Excellent service...”

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Aug 22,2018
Minithumbup
By: 'Helen'
Aug 22,2018
0 people found
this helpful
We have just completed on the purchase of our first home. Northwood were really good at keeping us informed throughout our purchase and made it very fast and straightforward. Many thanks...
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“Excellent communication!...”

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Aug 22,2018
Minithumbup
By: 'Luke G'
Aug 22,2018
0 people found
this helpful
Very helpful, found us a flat which we could move into within a week when we were selling our house. Also great communication when we were looking to purchase a property from them, always willing to help and go the extra mile. I didn't want ...
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Comment on agent fees
The going rate - always ask what they can do and they will help if they can.
Was this helpful? Yes

“Second to None...”

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Aug 22,2018
Minithumbup
By: 'Nulli Secundus.......Second to None'
Aug 22,2018
0 people found
this helpful
Highly recommend everything about this firm.....I have had prompt, sympathetic response to all my needs.....promptness to problems and repairs dealt with immediately.......in my experience not usual in letting agencies, both here and abroad ..... I have received nothing but courtesy, friendliness with professionalism....
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Comment on agent fees
Acceptable
Was this helpful? Yes

“Great letting service...”

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Aug 22,2018
Minithumbup
Michaela
By: 'S Taylor'
Aug 22,2018
0 people found
this helpful
I have rented a property via Northwood for two years. Northwood have been very helpful throughout and went above and beyond when I was concerned about potentially having to give up my rental property. Would highly recommend....
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“Good service, attentive staff...”

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Aug 22,2018
Minithumbup
By: 'Anna'
Aug 22,2018
0 people found
this helpful
My husband and I are currently renting an apartment with Northwood, for few months now. So far so good, all the queries are dealt with in an efficient and timely manner, nothing seems to be a problem for them. All the updates are sent via ...
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Comment on agent fees
Good
Was this helpful? Yes

“Really good service...”

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Aug 22,2018
Minithumbup
By: 'Emily'
Aug 22,2018
0 people found
this helpful
We have rented with two other agents in Newcastle and neither compare to the service we've has from Northwood - really friendly, helpful and patient and will do whatever they can to help with any issues - particularly Julia who is always really friendly and ...
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Comment on agent fees
Could be lower but similar to a lot in Newcastle
Was this helpful? Yes

“Outstanding service...”

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Aug 22,2018
Minithumbup
Victoria
By: 'Tristan'
Aug 22,2018
0 people found
this helpful
I sold my flat in Gateshead through Northwood Newcastle, I am glad I went with Northwood as the service is fantastic and goes above and beyond what I was expecting. Both Wendy and Victoria provided me with expert assistance throughout what turned out to be ...
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Comment on agent fees
Good
Was this helpful? Yes

“Fabulous and friendly!...”

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Aug 20,2018
Minithumbup
Victoria
By: 'MSF2202'
Aug 20,2018
0 people found
this helpful
We recently purchased a house via Northwood. Victoria was our main contact and she was very friendly and helpful. She was very accomodating when we wanted to make following visits to the property and we received a lovely housewarming gift and card from the team ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Sara Butler
Aug 21, 2018
View all comments (1)
Thank you for such a lovely review. We hope your move went well and wish you all the best in your new home! ...

“Thank you...”

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May 03,2018
Minithumbup
By: 'Kevin'
May 03,2018
0 people found
this helpful
I have received excellent support and service from Julia and the team and would like to pass on my thanks...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Sara Butler
May 14, 2018
View all comments (1)
Thank you Kevin, Julia is thrilled to get such a good review. I hope we can always give a 5 star service. ...

“Nothing but Possitives...”

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Apr 04,2018
Minithumbup
Victoria
By: 'Stephanie M'
Apr 04,2018
0 people found
this helpful
Vicktoria and the whole Northwood team have been phenomenal since the first meeting. We have received regular updates regarding the views for our property through rightmove, Victoria and the team have been able to handle all of our viewings, without our having to be in ...
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Comment on agent fees
Fairly Priced
Was this helpful? Yes
By: Victoria
Apr 05, 2018
View all comments (1)
Thank you on behalf of the whole team here at Northwood Tyneside for your lovely comments. We will not be completely satisfied until you are unpacked and enjoying your first celebratory drink in your new home. ...

“Easy and stress free house sale!...”

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Mar 30,2018
Minithumbup
Victoria
By: 'Amy'
Mar 30,2018
0 people found
this helpful
Northwood have made my experience of selling my first home stress free and easy from start to finish. Victoria has been professional and helpful throughout the process and has made what I though would be a difficult process an enjoyable one! My house was sold ...
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Comment on agent fees
Great
Was this helpful? Yes

“Absolutely horrendous service from Northwood. Our family have had nothing ......”

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Nov 01,2017
Minithumbdown
By: 'Mr Adams'
Nov 01,2017
0 people found
this helpful
Absolutely horrendous service from Northwood. Our family have had nothing but hassle and would urge anybody looking to rent to look elsewhere. The staff are rude, unhelpful and condescending. Repairs are never made, damp and leaks are considered unimportant and if they do decide to ...
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Was this helpful? Yes
By: Sara Butler
Nov 21, 2017
View all comments (1)
Hi, Mr Adams, I am really sorry that you feel so bad about the service you have received from Northwood. However we have no record of you being a tenant in Newcastle and wonder if you have selected the wrong office to review. I am sure whoever you dealt with would be happy to discuss your grievance if you contact them by phone. You will find the numbers on Northwooduk.com. I am happy to clarify some of the points you have raised from Newcastle office perspective. We don't run a 24 hour repair se ...

“I would thoroughly recommend Northwood, Newcastle. They have managed a ......”

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Sep 13,2017
Minithumbup
By: 'Jan'
Sep 13,2017
0 people found
this helpful
I would thoroughly recommend Northwood, Newcastle. They have managed a couple of rental properties for us and have also sold on our behalf. The staff are polite and professional and are an absolute pleasure to deal with....
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Comment on agent fees
Their management fees are competitive and we have found maintenance and repair costs to be very reasonable.
Was this helpful? Yes

“Always a pleasure to deal with. Friendly and professional. I ......”

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Sep 08,2017
Minithumbup
Victoria
Michaela
By: 'Andrew'
Sep 08,2017
0 people found
this helpful
Always a pleasure to deal with. Friendly and professional. I have been dealing with Northwoods for some years and they are always very helpful. Highly recommended...
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Comment on agent fees
Excellent
Was this helpful? Yes

“Northwood knew I was looking for a flat to rent ......”

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Sep 08,2017
Minithumbup
Victoria
Michaela
By: 'GC'
Sep 08,2017
0 people found
this helpful
Northwood knew I was looking for a flat to rent and called me when something appropriate came on the market. Not many agents would be so proactive. I needed to move in quickly and the team worked hard to make a tight deadline. I would ...
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Comment on agent fees
No problem with the fees charged which were very fair
Was this helpful? Yes

“Nothwood sold my mother's house in 2015 so this review is ......”

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Jan 18,2017
Minithumbup
Victoria
By: 'Chris F'
Jan 18,2017
0 people found
this helpful
Nothwood sold my mother's house in 2015 so this review is being done now, as I forgot to do so immediatey following the sale! The sale was handled with both professionalism and a personal touch. But more than that, I found Samantha and Victoria's obvious experience ...
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Comment on agent fees
Very fair. Better than the competition that I approached.
Was this helpful? Yes

“North woods have recently sold one of our houses in ......”

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Apr 14,2016
Minithumbup
Victoria
By: 'Ruyton Properties'
Apr 14,2016
0 people found
this helpful
North woods have recently sold one of our houses in Newcastle upon Tyne. Throughout the process we were kept up to date with regular up date of viewings and offers, the whole selling process was seamless and could not have been better. First class service.....
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Comment on agent fees
Fees are very reasonable considering the high level of service.
Was this helpful? Yes

“I have used Northwood for many years for tenancy find ......”

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Apr 12,2016
Minithumbup
By: 'TM'
Apr 12,2016
0 people found
this helpful
I have used Northwood for many years for tenancy find services & also sales. I found them to be highly professional & great communicators. All staff very helpful & approachable....
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Was this helpful? Yes

“All staff, Sara, Julia, Michaela, Melissa and Paola are all ......”

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Apr 11,2016
Minithumbup
Sara
By: 'Liz'
Apr 11,2016
0 people found
this helpful
All staff, Sara, Julia, Michaela, Melissa and Paola are all very helpful, they provide a very good service, i have used them twice now to let out my property and I will be using them again, highly recommended...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent from start to finish, the agent who showed me ......”

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Apr 07,2016
Minithumbup
Victoria
By: 'Amy'
Apr 07,2016
0 people found
this helpful
Excellent from start to finish, the agent who showed me the flat was pleasant and informative and Julia who kept in touch about progress and documents was prompt with responses and very helpful when I asked for anything. Could praise Northwood and Julia highly enough ...
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Comment on agent fees
First time renter so nothing so compare to, I'd obviously like them to be cheaper... Who wouldn't!
Was this helpful? Yes

“I had my first review with Michaela today and I ......”

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Mar 31,2016
Minithumbup
Michaela
By: 'G Little'
Mar 31,2016
1 people found
this helpful
I had my first review with Michaela today and I was very happy. She was punctual and professional. I was asked if I had any issues or feedback which makes a huge change as many agencies don't seem interested. Thanks :-)...
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“Felt that she was great to work with, felt my ......”

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Mar 31,2016
Minithumbup
Michaela
Victoria
By: 'Narcis'
Mar 31,2016
1 people found
this helpful
Felt that she was great to work with, felt my move and everything leading up to my move was so smooth thanks to MIchaela Burn, Victoria Skoyles and the team at Norhtwood. Great service and would recommend the company to anyone buying or renting a ...
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Was this helpful? Yes

“I have found the Newcastle Northwood Team very Professional, Cooperating ......”

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Mar 23,2016
Minithumbup
Michaela
By: 'Carl'
Mar 23,2016
0 people found
this helpful
I have found the Newcastle Northwood Team very Professional, Cooperating and Accommodating in all aspects of their approach with regards to my rental experience. What's pleasing is the prompt responses when making enquiries. I would thoroughly recommend Newcastle Northwood to any potential Tenant/Buyer....
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Comment on agent fees
Good
Was this helpful? Yes

“Professional and friendly and efficient service received from Northwood right ......”

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Mar 22,2016
Minithumbup
By: 'Susan'
Mar 22,2016
0 people found
this helpful
Professional and friendly and efficient service received from Northwood right from the beginning starting from the first viewing of the property, through to now dealing with repairs etc....
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Comment on agent fees
Worth it for the peace of mind of dealing with a professional letting agent
Was this helpful? Yes

“Always friendly and helpful. Sorts any issues quickly and efficiently, ......”

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Mar 22,2016
Minithumbup
Michaela
By: 'KTW'
Mar 22,2016
0 people found
this helpful
Always friendly and helpful. Sorts any issues quickly and efficiently, whether on the phone or in person. Thoroughly professional member of the team....
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Comment on agent fees
Fees in line with most others.
Was this helpful? Yes

“Very polite and professional. Could talk comfortably about any potential ......”

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Mar 15,2016
Minithumbup
Michaela
By: 'Ryan'
Mar 15,2016
0 people found
this helpful
Very polite and professional. Could talk comfortably about any potential problems and issues with the property. Issued a repair very quick and it was completed to a high standard....
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Comment on agent fees
Good
Was this helpful? Yes

“Recently had my first inspection in my property Michaela was ......”

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Mar 11,2016
Minithumbup
Michaela
By: 'Michaela Wallace'
Mar 11,2016
0 people found
this helpful
Recently had my first inspection in my property Michaela was very friendly and helped me with any concerns I had. Upon returning to the office gave her feedback and I had follow up calls to renew my tenancy and have an appointment arranged for repairs. ...
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Comment on agent fees
Reasonable fees
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“I have rented from Northwood for over 4 years. I have ......”

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Mar 10,2016
Minithumbup
Michaela
By: 'Melissa D'
Mar 10,2016
0 people found
this helpful
I have rented from Northwood for over 4 years. I have always found them professional and friendly, especially Michaela who is lovely and always helpful. I would recommend Northwood to tenants and landlords alike as they make sure the houses on their books are maintained to ...
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Comment on agent fees
Fees are reasonable to today's market.
Was this helpful? Yes
Staff picture Sara
(20)
Staff picture Michaela
(58)
Staff picture Victoria
(53)
Staff picture Rebecca
(41)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 1:54 PM 09/03/2016 by Northwood - Newcastle, Newcast

Awards won by Northwood, Newcastle upon Tyne NE5 2UR


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Branch - Newcastle upon Tyne, NE5