• Bill Sellars
    Bill Sellars
  • Zulekha Warid
    Zulekha Warid
  • Conna Barker
    Conna Barker
  • claim your profile
    Sandy Sharma
  • claim your profile
    Ali Feheem
  • Sara Langley
    Sara Langley
We're professional, local and we know Sutton inside out With over 25 years in property between us, we believe that no one is better qualified to help the people in Sutton, Kingston Upon Thames and Epsom to find their perfect property. We offer a full range of both sales and lettings services alongside our very popular Guaranteed Rent service - ideal for busy landlords who are looking for a reliable, fixed income each and every month. So if you are looking for local, friendly experts who are p Read full description...assionate about property then talk to us. Are you a landlord? Northwood is best known as providers of guaranteed rent and for the last 20 years has been doing just. However, we fully appreciate that every landlord is different so offer a wide range of lettings options to suit every type of landlord. Looking to sell? Nationally we have literally thousands of potential buyers on our books and combined with a toolbox full of all the professional resources necessary to present your property at its best, we are confident that we can get you the sale that you�re looking for. Trying to find a property to call home? If you�re looking to buy then search for the latest available properties to buy in Sutton. If you're looking to rent then search for the latest listings for properties to let in Sutton. Considering Buy-to-let? There often comes a point when existing landlord is looking to realize the equity in their property. As letting experts we therefore have a wide selection of potential buy-to-let properties across the country for both new buy-to-let landlords and those looking to expand their portfolios. Do you know someone who could benefit from our services to sell or let out a property? Get in touch and you could be �100 richer for it. Our opening hours Monday to Friday 09:00 - 17:30, Saturday 09:00 -16:00
Northwood

9 Regent Parade, Brighton Road Sutton
Greater London
SM2 5BQ

0208 296 1296

May 05,2016
Minithumbup
By:
May 05,2016
Featured Review
0 people found
this helpful
My daughter has rented out with northwood. With a disability she has, zee the property manager has been accomodating, understanding, helpful and a wonderful person always smiling when i call from overseas. She is a brilliant manager who understand peoples needs. Trina in lettings was nice too...
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May 09,2016
Minithumbup
By:
May 09,2016
Featured Review
0 people found
this helpful
I was asked to to write a review about Northwood and would like to say they have good customer services and excellent property manager who manages our property faithfully. She has always provided excellent advice, she never lies and she never delays in getting back to us if we have a problem or not.I have been with Northwood for some time but this young lady is a lady who does loves her job and it shows....
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May 24,2016
Minithumbup
By:
May 24,2016
Featured Review
0 people found
this helpful
I just wanted to get in touch and give you some feedback on my experience with Northwood so far- our estate agent Sandy has been amazing. As a first time buyer this process is really daunting but Sandy has really taken the time to explain everything really clearly, has offered us valuable advice- and has been friendly, professional and gets back to any queries almost instantly. This is a very different experience to the other estate agents we have dealt with in this process so thought you should...
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Oct 25,2016
Minithumbup
By:
Oct 25,2016
0 people found
this helpful
My opinion on Northwood is very good. Zulekha who i have dealt with is a perfectionist. She is straightforward and always updates you on property....
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Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
Our experience during the 6-month tenancy (4 Jan - 4 July 2016) was punctuated by financial challenges but we were able to cope due to the fact that the agents mentioned especially Zulekha (the direct contact person) facilitated the process for us to fulfil our financial commitments by seeking to understand the circumstances and making reasonable adjustments to ensure that the agent-tenancy relationship in view of the agreement was not unduly compromised. Conna played his part especially in the ...
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Comment on agent fees
Good.
Was this helpful? Yes
Aug 10,2016
Minithumbup
By:
Aug 10,2016
0 people found
this helpful
Conna was very helpful and answered all our queries within an acceptable timeframe. Conna stayed late last night to help us with the contracts and to ensure we had understood items which we were confused with....
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Comment on agent fees
We thought and still feel that ‚£300 for referencing is a lot of money, especially since we have both only previously lived with parents and my partner is self employed (I am his accountant) so the only referencing completed for the ‚£600 (total for both of us) was to my company and the credit checks which I am sure do not cost that much.
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Great customer service from a professional letting a agent. Conna is a credit to your company, lovely young man who went out of his way to secure my family with a great property. Zulekha provides a professional service as a great property manager although I have not had any problems with the property I live in I feel sure she would address any issues with immediate effect....
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Bill Sellers and his team at Sutton are highly professional Bill went out of his way to arrange the initial and subsequent viewing despite being very busy; and he was very helpful throughout. Triona Pitt was exemplary in her attitude, helpfulness, knowledge, patience, attention to detail, explanation and thoroughness from start to finish. I spoke to Simon at the office over the weeks and he too was courteous, friendly and professional A difficult job made easy Thank you BFS...
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Comment on agent fees
The service was outstanding so we felt the fee to be excellent value for money
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Jun 17,2016
Minithumbup
By:
Jun 17,2016
0 people found
this helpful
A truly outstanding service from the team at Northwood Kingston. They are so friendly, committed to making the transition as stress free as possible. My only regret is not having heard about them years ago. I have certainly tried a few of the rest, I believe I am now with the best. If you want professionalism & outstanding customer service go with Zulekah and Trina at Northwood Kingston....
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Comment on agent fees
Good and in line with comparable companies, but a lot more for your money.
Was this helpful? Yes
May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
Zulekha is fantastic will always listen to us making sure we are ok treats us as people not just tenants who rent one of their managed properties will always sought things out and understanding about all matters Paul and Gail.son Guy Bell Court xxx for all the staff in Sutton...
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Comment on agent fees
GOOD
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May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
a first class team who re vey helpful and competent. Any problems that arise with either the tenant or the property are dealt with very quickly and resolved. I feel totally at ease with this team working under Bill Sellars to look after my properties....
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Comment on agent fees
Fees are very fair
Was this helpful? Yes
May 26,2016
Minithumbup
By:
May 26,2016
0 people found
this helpful
I am really happy using Northwood as a letting agency . I only deal with Conna and Zulekha and they have bend always helpful. Once we had an emergency (broken pipe ) there was just the nanny home with the kids and after calling them, they literally sent someone within couple of hours to fix the problem. I highly recommend them!...
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Comment on agent fees
Fees are high in my opinion.
Was this helpful? Yes
May 26,2016
Minithumbup
By:
May 26,2016
0 people found
this helpful
The Team at Northwood are very friendly and helpful. Whenever there is a issue they resolve it fast and efficiently. Highly recommend....
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May 04,2016
Minithumbup
By:
May 04,2016
0 people found
this helpful
The customer services i receive from their staff is outstanding. Zee who is the property manager has worked very well. She has helped me in many ways by directing me how to deal with my property. She is an asset to Bill....
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Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
this helpful
I have used northwoods to rent out my property for over two years. Finally after the two years I decided to sell which again Northwoods were responsible for. The customer service was exceptional, if ever there was a problem it was dealt with urgency and efficiency. I would highly recommend using the services of Northwoods/Sutton as they performed to the high standards they pride themselves on. Thanks again Trina Pitt for all your hard work and also the rest of the team....
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Comment on agent fees
Agent fees were good seeing they dealt with all/any issues
Was this helpful? Yes
Apr 12,2016
Minithumbdown
By:
Apr 12,2016
1 people found
this helpful
She is very rude and not caring about tenants rights at all.Dismissive if something doesn't suit her view point.Seems to be having real communication issue with people. She accused me of misunderstanding the agreement we have had and denied all what she said to me. Entered my property without notice and without me knowing about it at all which is unacceptable! She does the job with landlords as she has a dictator like manners but leaves tenants stressed, worried and often feeling discriminated ...
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Was this helpful? Yes
Dec 11,2015
Minithumbdown
By:
Dec 11,2015
3 people found
this helpful
I am having big problems with this agency, unfortunately i met the agency manager after signing the lease, she is revealing a very rude person, that don't do any effort to try to help and act like an authentic dictator. If i had any contact with her before signing the lease for sure i will not have signed the lease contract. There are several broken items in the house, i told her that if the items are there they have to stay, even if they don't have any usage. There is a storage space full of u...
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What agent could do to change your mind?
Solve all problems without been rude.
Was this helpful? Yes
Nov 12,2015
Minithumbup
By:
Nov 12,2015
0 people found
this helpful
I had a great experience, with all member of the Northwood staff they they were extremely helpful with the timeframe I had to move in, I for the whole experience from beginning to end smooth and organised would defiantly use them again....
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Oct 29,2015
Minithumbdown
By:
Oct 29,2015
0 people found
this helpful
As a landlord on the Platinum scheme they failed to do periodic inspections resulting in the garden being left in a terrible state. This needs a large amount of work to re-instate. They also failed to do an inventory on the hand over when the property was returned to me. This resulted in a huge dispute as to the condition and damage vs. wear and tear. Modifications to the internals of the property made by the tenant were not to a proper professional standard and if inspections were made after ...
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What agent could do to change your mind?
Done what they were supposed to do under the scheme.
Was this helpful? Yes
Oct 13,2015
Minithumbup
By:
Oct 13,2015
0 people found
this helpful
Very prompt, kind, helpful and very quick in finalising letting transaction. Keep in touch and update on situation regularly and make you feel at ease....
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Oct 08,2015
Minithumbup
By:
Oct 08,2015
0 people found
this helpful
At the end of the day Trina Zee Conna all the staff have been very helpful and understanding to us Zee made sure we were all ok having smoke alarms carbon monoxide alarms carpets decorating nothing really was a problem to them Sutton Branch looks after all its Tenants and Landlords and sought out any problems we may have .We always get a warm welcome if we visit their office So far they are SIMPLY THE BEST Paul Gail And Guy Thank you for finding a home for us we sure needed one...
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Aug 14,2015
Minithumbup
By:
Aug 14,2015
3 people found
this helpful
Zulekha has been very helpful with my property. She in my mind is the best property manager. she ensured that all my issues were resolved...
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Comment on agent fees
perfect as i am on guarranteed
Was this helpful? Yes
Aug 13,2015
Minithumbup
By:
Aug 13,2015
1 people found
this helpful
The staff at Northwood, in particular adolis and conna, were extremely helpful and professional. We would certainly use their services again....
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Aug 12,2015
Minithumbup
By:
Aug 12,2015
6 people found
this helpful
This was the first estate agent we came into in Sutton without being made to feel we had absolutely no hope finding a flat to live in because of having a dog! I find it ludicrous in this day and age how many won't take in a dog, thank goodness Northwood are up to date with the times we live in and can make good judgement on "good dog owners" unlike the rest it would seem! I absolutely love the place we're moving into and so grateful to Adolis for his positive attitude and knowledge of...
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Was this helpful? Yes
Aug 12,2015
Minithumbup
By:
Aug 12,2015
2 people found
this helpful
Selling my property with Trina was great, communication was fantastic and the process was painless. I would highly recommend anyone selling there house to get in touch with Trina. Her personal commitment to quality was obvious in everything she done....
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Comment on agent fees
The fee was great for the service we received, thank you
Was this helpful? Yes
Aug 11,2015
Minithumbup
By:
Aug 11,2015
1 people found
this helpful
Being my first time renting a house through an agency this team made the whole experience of renting very easy and straight forward.. Nice to deal with trina , conna and zulekha wich are great at their jobs.. Looking forward to rent with them again...
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Was this helpful? Yes
Aug 11,2015
Minithumbup
By:
Aug 11,2015
2 people found
this helpful
I brought my flat through Northwood Estate agents. I found them to be very professional and Trina in particular was very helpful....
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Jul 28,2015
Minithumbup
By:
Jul 28,2015
4 people found
this helpful
The team at Northwood Sutton branch have been very helpful with my first ever letting. they found me a reliable Tenant and manage any problems that arise with a high standard of service...
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Was this helpful? Yes
Jul 27,2015
Minithumbdown
By:
Jul 27,2015
2 people found
this helpful
Only rented a property for a two months and looked after it to a very high standard. However when moving out I received a check out report which was ludicrous, I was being charged for all types of things that were either not true or were damaged or needing cleaning before we moved in. Only after producing the check in report and pointing out that they had already stated items needed cleaning or fixing did they agree to reduce the bill. In my opinion it should have been waived all together...
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Was this helpful? Yes
By: Zee
Jul 28, 2015
View all comments (1)
Hi there. Thank you for review however Northwood in Sutton did not manage this property and neither was this under rent guarantee. Therefore a check out would not have been conducted by us in fact would have been via the actual landlord. Hence this review seems slightly confusing.....
Jul 24,2015
Minithumbup
By:
Jul 24,2015
5 people found
this helpful
I have let my property via the Sutton branch of Northwood for the last twelve years. Throughout this period Northwood have always promptly found good tenants for the flat and have helped me in fnding good local contractors when minor works have been required. Elaine in particular is a real star and looks after my flat as if it was her property....
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Comment on agent fees
I pay a fee for the finding of the tenant which is appropriate for the service provided
Was this helpful? Yes
Jul 24,2015
Minithumbup
By:
Jul 24,2015
3 people found
this helpful
I have been very happy with the service I receive from Northwood Lettings for the last 10 years. They are courteous, helpful and nothing is too much for them. Even when staff members have left the transition has always been smooth and seamless. I would definitely recommend Northwood Lettings to anyone in the Sutton/Carshalton area....
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Was this helpful? Yes
Jul 24,2015
Minithumbup
By:
Jul 24,2015
4 people found
this helpful
I have used Northwoods (Sutton) for approx. 15 years to manage initially 3 flats but now just 2 after having sold one of them Throughout this time the staff have been very helpful and proffesional under all circumstances and have always vetted and found perfect tenants and never have I had to worry regarding rents etc. The team under Bill Sellars although various staff have moved on have always been there for me. I cannot rate this agency and team more highly....
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Comment on agent fees
Fees are prompt and fair
Was this helpful? Yes
May 19,2015
Minithumbup
By:
May 19,2015
2 people found
this helpful
My husband and I brought our first buy to let property through Northwood. Trina was extremely helpful and looked after us very well. She made our experience easy and always kept us up to date with our sale. I would use Northwood again and I would recommended to all buy to let investors....
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Was this helpful? Yes
Areas covered
  • SM1
  • Sutton
  • SM2
  • Epsom
  • SM3
  • Surrey
  • SM4
  • CR0
  • SM5
  • Croydon
  • SM6
  • Morden
  • SM7
  • Cheam
  • CR4
  • Kingston
  • KT17
  • Surbiton
  • KT19
  • CR$
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 97% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £175,000
  • Max: £450,000

Letting
  • Min: £0
  • Max: £250,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 1 16 3 1 0 2 0 2 0
Bill Sellars Bill Sellars
Director
7 reviews

About Bill Bill opened the Sutton office in 2007 Having spent many years in the Armed Forces he is well aware that having a strong and dedicated team is paramount to delivering a successful service. With a stron View full profile
Zulekha Warid Zulekha Warid
Office Manager
13 reviews

About Zulekha Over 8 years experience in residential property management and block management Zulekha is the Residential Property Manager for Northwood (Kingston) LTD, specializing in renting and managing single-fa View full profile
Conna Barker Conna Barker
Lettings & Sales Negotiator
11 reviews

About Conna No description set View full profile
Sandy Sharma Sandy Sharma
Valuations Manager
1 reviews

About Sandy No description set View full profile
Ali Feheem Ali Feheem
Senior Lettings & Sales Negotiator
0 reviews

About Ali No description set View full profile
Sara Langley Sara Langley
Administrator
0 reviews

About Sara Sara is our administrator who works for Northwood every Saturday. She covers Property Maintenance, Sales and Lettings and has over 10 years? experience working in the Estate agency business. Sara has View full profile

Job vacancies

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Fees

Guaranteed Rent 0%
Last updated at 2:04 PM 12/05/2015 by Conna Barker

Complaints Procedure

If you are at all unhappy with the service you have received from us, please contact us in the first instance, either by visiting our offices, calling 020 8296 1296 or by e-mailing sutton@northwooduk.com
Last updated at 2:04 PM 12/05/2015 by Conna Barker

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