Stoke on Trent, ST4
4.9/5, 92 reviews
99% recommended
100% sales valuation accuracy
95% sales fee satisfaction
91% lettings valuation accuracy
96% lettings fee satisfaction
We have moved to new purpose designed offices in Hartshill so that we can better serve our clients we now have car park facilities, larger reception area and a modern spacious office. We still offer the same great service to all of our Landlords, Sellers, Buyers and Tenants. Specialising in ... show more We have moved to new purpose designed offices in Hartshill so that we can better serve our clients we now have car park facilities, larger reception area and a modern spacious office. We still offer the same great service to all of our Landlords, Sellers, Buyers and Tenants. Specialising in Guaranteed Rent Services. Proper Property People.
Northwood UK | Estate Agents | Letting Agents

Latest Reviews
View all Reviews 92
Featured Review
a
reviewed by 'amanda'
“I initially dealt with Northwood when I approached them with a view to using them to let out my property. ......”
Featured Review
a
reviewed by 'Michelle Barratt'
“We found Northwood very easy to deal with and also very helpful. We were relocating from the North West and ......”
Featured Review
a
reviewed by 'Shorty P'
“I have rented out my property for the past 7 years on the guaranteed rent scheme and have been delighted with ......”
Featured Review
a
reviewed by 'Cecil Hayward'
“I have been dealing with Northwood Stoke-on-Trent since 2008. Initially I was looking for a flat to buy as I was ......”
Featured Review
a
reviewed by 'Natalie'
“I recently sold my property through Northwood and I am so glad that I did. From start to finish the ......”
9th Oct 2017
reviewed by 'Mare'
“Excellent and a very professional service. Valuation was realistic. Sold our property very quickly. Supported us through a very difficult ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Northwood
333 Hartshill Road
Hartshill,Stoke on Trent
Staffordshire
ST4 7NR
01782 636 100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £50,000 £250,000
Lettings 91% 96% £280 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
44 0 20 1 13 0 5 0 9 0
Areas covered
  • ST11
  • ST1
  • ST12
  • ST2
  • ST13
  • ST3
  • ST15
  • ST4
  • CW3
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9
  • ST10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
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Featured Review
a

“I initially dealt with Northwood when I approached them with ......”

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Aug 14,2015
Minithumbup
By: 'amanda'
Aug 14,2015
0 people found
this helpful
I initially dealt with Northwood when I approached them with a view to using them to let out my property. I had had a very poor experience with another agent so was a bit sceptical with the initial visit. Although it was a very good ...
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Featured Review
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“We found Northwood very easy to deal with and also ......”

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Oct 28,2015
Minithumbup
By: 'Michelle Barratt'
Oct 28,2015
0 people found
this helpful
We found Northwood very easy to deal with and also very helpful. We were relocating from the North West and they offered us a lot of additional information regarding the area we were looking to rent in and also services available locally. From the first ...
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Featured Review
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“I have rented out my property for the past 7 years ......”

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Aug 21,2015
Minithumbup
By: 'Shorty P'
Aug 21,2015
2 people found
this helpful
I have rented out my property for the past 7 years on the guaranteed rent scheme and have been delighted with the service received especially from Hannah, Gemma and Natalie. I have confidence my property is kept in good condition as Hannah carries out inspections on ...
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Featured Review
a

“I have been dealing with Northwood Stoke-on-Trent since 2008. Initially I ......”

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Nov 04,2015
Minithumbup
By: 'Cecil Hayward'
Nov 04,2015
0 people found
this helpful
I have been dealing with Northwood Stoke-on-Trent since 2008. Initially I was looking for a flat to buy as I was starting a new job in the city and wanted a base there, rather than very lengthy travelling each day from home. Steve Swann showed me ...
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Featured Review
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“I recently sold my property through Northwood and I am ......”

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Aug 22,2015
Minithumbup
By: 'Natalie'
Aug 22,2015
1 people found
this helpful
I recently sold my property through Northwood and I am so glad that I did. From start to finish the service I received was excellent. Paula valued my property and explained everything regarding selling my house so well. I was nervous and a first time ...
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“Excellent and a very professional service. Valuation was realistic. Sold ......”

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Oct 09,2017
Minithumbup
By: 'Mare'
Oct 09,2017
0 people found
this helpful
Excellent and a very professional service. Valuation was realistic. Sold our property very quickly. Supported us through a very difficult time . We would definitely recommend Northwoods. Could not fault them in any way. Thank you so much to Mandy for your advice , professionalism your care ...
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Comment on agent fees
Fees were reasonable compared to others .
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“Jade was very helpful during the purchase of our first ......”

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May 20,2016
Minithumbup
By: 'Louise Short'
May 20,2016
0 people found
this helpful
Jade was very helpful during the purchase of our first house and always responded to emails and kept us up to date with every step of the process. I would definitely recommend Northwood to friends and family....
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Comment on agent fees
N/A
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“Hi, as a buyer it was important for me to ......”

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Apr 04,2016
Minithumbup
By: 'Alison Hall'
Apr 04,2016
0 people found
this helpful
Hi, as a buyer it was important for me to complete before the new stamp duty regulations. This was achieved very quickly due I feel to Jade's tenacity in chasing up the solicitors on both sides. Great communication. Thank you...
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“We dealt with Sarah regarding our application and a few ......”

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Mar 30,2016
Minithumbup
By: 'Phil Snape'
Mar 30,2016
1 people found
this helpful
We dealt with Sarah regarding our application and a few items that needed attention during our tenancy and she was friendly and thoroughly professional. Northwood provided us with an excellent service....
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Comment on agent fees
The fees are in line with the tenancy market.
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“Excellent service provided by both Jade and Paula when I ......”

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Mar 24,2016
Minithumbup
By: 'W E Higgins'
Mar 24,2016
0 people found
this helpful
Excellent service provided by both Jade and Paula when I sold my property. From the start of the process to completion was made easy, with regular updates from Jade and timely responses when questions were raised. I chose Northwood having already purchased a property via ...
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Comment on agent fees
Although there are other options on the markets for buying and selling properties which cost less, I feel that Northwood provided good value for money.
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“The staff at Northwood have been exceptionally helpful, thankyou Debra ......”

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Mar 10,2016
Minithumbup
By: 'Tracy watkins'
Mar 10,2016
0 people found
this helpful
The staff at Northwood have been exceptionally helpful, thankyou Debra for help and support . They respond to emails and phone calls in a timely manner . Many thanks...
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Comment on agent fees
Fees are as you would expect .
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By: Steven Swann
Mar 11, 2016
View all comments (2)
Thanks for the great review, it's a pleasure being of service. ...

“We met Dominic to view the house in Rowan Lane. ......”

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Feb 23,2016
Minithumbup
By: 'Exceptionally Helpful'
Feb 23,2016
0 people found
this helpful
We met Dominic to view the house in Rowan Lane. He was helpful, answered every question with enthusiasm and made the viewing an absolute pleasure. His patience was also excellent as we looked over the house several times. Since moving into the house, both Natalie ...
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Comment on agent fees
Very reasonable fees. Explained fully upon application.
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“Sarah is 5 star! She is a gold nugget looking after ......”

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Jan 25,2016
Minithumbup
By: 'patrick'
Jan 25,2016
0 people found
this helpful
Sarah is 5 star! She is a gold nugget looking after my house in the potteries. She lets me know when work needs doing and arranges for it to be done without me having to worry. If you could bottle her qualities you would make a ...
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Comment on agent fees
good
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“We found all the staff at Northwood, especially Steve to ......”

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Dec 30,2015
Minithumbup
By: 'Mrs Roberts'
Dec 30,2015
0 people found
this helpful
We found all the staff at Northwood, especially Steve to be very professional and helpful throughout a difficult time for us letting the property....
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“Posting as a previous Northwood tenant I would not recommend ......”

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Dec 21,2015
Minithumbdown
By: 'Mrswoman'
Dec 21,2015
2 people found
this helpful
Posting as a previous Northwood tenant I would not recommend this company at all, we had no end of problems from start to finish. When reporting problems we would be told someone would get back to us and more often than not they never did ...
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What agent could do to change your mind?
See above
Attached Filesnbsp;
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By: Susie
Sep 04, 2016
View all comments (1)
I too had issues and would never recommend Northwood Hartshill branch. Mark cairns walked into my home without prior notice. Let himself in. I had lived in the house nearly a year and paid my rent on time of £575.00. I Kept the house immaculately clean. I felt the need to move out as I have a teen girl and to me this man trespassed. Northwood also tried not to refund my deposit. However I said I would post the photographs on social media to let others see what they thought. .Photos I took ...

“It's been a pleasure renting through Northwood for the past ......”

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Nov 26,2015
Minithumbup
By: 'Shirley'
Nov 26,2015
0 people found
this helpful
It's been a pleasure renting through Northwood for the past two years. All my dealings, with Sarah in particular, have been friendly, courteous and professional, any problems or queries quickly rectified. I would certainly recommend this lettng agent for the Stoke area....
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“Hi Paula Thank you very much for acting on my ......”

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Nov 21,2015
Minithumbup
By: 'Mr & Mrs I Plumb.'
Nov 21,2015
0 people found
this helpful
Hi Paula Thank you very much for acting on my behalf with the sale of my property. We want to thank you for excellent work you did from photos to valuation to the sale - and would not hesitate to recommend Northwood to my friends ...
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“To be fair Northwood were heroes I made the error ......”

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Nov 12,2015
Minithumbup
By: 'Alex'
Nov 12,2015
0 people found
this helpful
To be fair Northwood were heroes I made the error of a cheap solicitor and I doubt the flat would have sold without their help. Paula and Jade kept the buyers inside and helped me locate the required documents. My original estate agents were cheaper ...
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Comment on agent fees
Fees are high by comparison to others but in grand scheme money well spent and I'd use them again.
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“Staff were very helpful and kept me up to date ......”

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Nov 05,2015
Minithumbup
By: 'Ant'
Nov 05,2015
0 people found
this helpful
Staff were very helpful and kept me up to date throughout the selling process. Put the house on the market and quickly had someone put an offer in. Would use again....
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“I can not fault Northwood estate agency , they were friendly ......”

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Nov 04,2015
Minithumbup
By: 'palmer'
Nov 04,2015
0 people found
this helpful
I can not fault Northwood estate agency , they were friendly pleasant efficient , nothing was too much trouble , I think it was Jade and Natalie i spoke to mostly always ready to help even after the sale had gone through they rang to ask if I ...
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“The sales team were excellent. From the initial enquiry, through ......”

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Oct 23,2015
Minithumbup
By: 'Mrs Egan'
Oct 23,2015
0 people found
this helpful
The sales team were excellent. From the initial enquiry, through the valuation and sales procedure, right through to completion, the team could not help me enough. The house was sold within a week of it going on the market! I really could not ask for ...
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Comment on agent fees
I think the fees were very reasonable considering the level of service I received from the sales team. I would have paid more for the same service.
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“We learnt about Northwood through the internet and as it ......”

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Sep 18,2015
Minithumbup
By: 'Alan Godwin'
Sep 18,2015
0 people found
this helpful
We learnt about Northwood through the internet and as it was the first time we had rented our house we were very unsure about how the system worked but Steven Swan came out and explained all the options and there was no pressure to go ...
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“We have been renting out our property for the past 2 ......”

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Sep 12,2015
Minithumbup
By: 'Sarah'
Sep 12,2015
1 people found
this helpful
We have been renting out our property for the past 2 years with Northwood and the service that we have received has been excellent. I would highly recommend using Northwood to anyone who wants to let a property....
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“I have been dealing with Northwood for 1 year and Sarah ......”

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Sep 08,2015
Minithumbup
By: 'Collette Etchells'
Sep 08,2015
1 people found
this helpful
I have been dealing with Northwood for 1 year and Sarah Ratcliffe has been the person I have been dealing with, she has always been cheerful a pleasure to talk to and always giving top class service. She is an asset to Northwood and always quick ...
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Comment on agent fees
These have to be paid if you need to rent.
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“We enlisted the support of Northwood, Stoke-on-Trent to help us ......”

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Sep 07,2015
Minithumbup
By: 'D & E Shaw'
Sep 07,2015
1 people found
this helpful
We enlisted the support of Northwood, Stoke-on-Trent to help us market our property to the rental market. This was the 7th time we used Northwood. We were delighted with the service they provided previously and they did not let us down on this occasion. Steve, ...
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Comment on agent fees
Competitively priced
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“Steve and his team are exceptional in their role as ......”

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Sep 01,2015
Minithumbup
By: 'Alan Watson'
Sep 01,2015
2 people found
this helpful
Steve and his team are exceptional in their role as property managing agents. Northwood is a well liked and respected company and have always provided us with outstanding customer care and support throughout the whole letting procedure. I would recommend them in all cases and ...
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“Our house in Trentham has been let through Northwood since 2008.......”

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Aug 30,2015
Minithumbup
By: 'Chris Martin'
Aug 30,2015
0 people found
this helpful
Our house in Trentham has been let through Northwood since 2008. Service from Northwood has always been first class and we have been able to relax in our country home in France, safe in the knowledge that our property is in good hands. We were also ...
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Comment on agent fees
The fees were reasonable as I recall.
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“Always been helpful whenever I have called, they are proactive ......”

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Aug 30,2015
Minithumbup
By: 'Shell'
Aug 30,2015
0 people found
this helpful
Always been helpful whenever I have called, they are proactive in sorting out any issues, friendly and approachable staff, would only ever use Northwood - great team!...
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“We have been using Northwood Stoke as our primary agent ......”

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Aug 28,2015
Minithumbup
By: 'Michael Jones'
Aug 28,2015
0 people found
this helpful
We have been using Northwood Stoke as our primary agent for a number of properties over several years and have always found them to be both very knowledgeable and very professional. Would highly recommend....
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Comment on agent fees
We believe you get what you pay for!!
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“Steve and Paula were helpful, understanding and covered everything thoroughly ......”

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Aug 26,2015
Minithumbup
By: 'Alan Entwistle'
Aug 26,2015
0 people found
this helpful
Steve and Paula were helpful, understanding and covered everything thoroughly with us making it easy to understand and helping us with our decisions. We discussed possible sale or rent of our property and in both instance everything was explained clearly and concisely. We would have ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood has a full Complaint Handling Procedure.
Last updated at 12:04 PM 05/07/2018 by allAgents

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Branch - Stoke on Trent, ST4

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