Northwood - Stoke on Trent, ST4

92 reviews 4.9/5 rating
  • 89% valuation accuracy
  • 99% recommend
  • 95% fee satisfaction
Do not use this agent
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    Debra Swann
  • Steve Swann
    Steve Swann
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    Dominic
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    Natalie Tuff
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    Sarah Ratcliffe
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    Jade
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    Paula
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    Hannah
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    Gemma robinson
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    Mandy delea
We have moved to new purpose designed offices in Hartshill so that we can better serve our clients we now have car park facilities, larger reception area and a modern spacious office. We still offer the same great service to all of our Landlords, Sellers, Buyers and Tenants. Specialising in Guaranteed Rent Services. Proper Property People.
Northwood

333 Hartshill Road Hartshill, Stoke on Trent
Staffordshire
ST4 7NR

01782 636 100
Website not available

Properties for Sale
Properties to Rent

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Oct 09,2017
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Mandy delea
By: 'Mare'
Oct 09,2017
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Excellent and a very professional service. Valuation was realistic. Sold our property very quickly. Supported us through a very difficult time . We would definitely recommend Northwoods. Could not fault them in any way. Thank you so much to Mandy for your advice , professionalism your care ...
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Comment on agent fees
Fees were reasonable compared to others .
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May 20,2016
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Jade
By: 'Louise Short'
May 20,2016
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Jade was very helpful during the purchase of our first house and always responded to emails and kept us up to date with every step of the process. I would definitely recommend Northwood to friends and family....
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N/A
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Apr 04,2016
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Jade
By: 'Alison Hall'
Apr 04,2016
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Hi, as a buyer it was important for me to complete before the new stamp duty regulations. This was achieved very quickly due I feel to Jade's tenacity in chasing up the solicitors on both sides. Great communication. Thank you...
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Mar 30,2016
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Sarah Ratcliffe
By: 'Phil Snape'
Mar 30,2016
1 people found
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We dealt with Sarah regarding our application and a few items that needed attention during our tenancy and she was friendly and thoroughly professional. Northwood provided us with an excellent service....
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Comment on agent fees
The fees are in line with the tenancy market.
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Mar 24,2016
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Jade
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Paula
By: 'W E Higgins'
Mar 24,2016
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Excellent service provided by both Jade and Paula when I sold my property. From the start of the process to completion was made easy, with regular updates from Jade and timely responses when questions were raised. I chose Northwood having already purchased a property via ...
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Comment on agent fees
Although there are other options on the markets for buying and selling properties which cost less, I feel that Northwood provided good value for money.
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Mar 10,2016
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Debra Swann
By: 'Tracy watkins'
Mar 10,2016
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The staff at Northwood have been exceptionally helpful, thankyou Debra for help and support . They respond to emails and phone calls in a timely manner . Many thanks...
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Comment on agent fees
Fees are as you would expect .
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By: Steven Swann
Mar 11, 2016
Thanks for the great review, it's a pleasure being of service.
By: Steven Swann
Mar 11, 2016
Thanks for the great review, it's a pleasure being of service.
Feb 23,2016
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Dominic
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Natalie Tuff
By: 'Exceptionally Helpful'
Feb 23,2016
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We met Dominic to view the house in Rowan Lane. He was helpful, answered every question with enthusiasm and made the viewing an absolute pleasure. His patience was also excellent as we looked over the house several times. Since moving into the house, both Natalie ...
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Comment on agent fees
Very reasonable fees. Explained fully upon application.
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Jan 25,2016
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Sarah Ratcliffe
By: 'patrick'
Jan 25,2016
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Sarah is 5 star! She is a gold nugget looking after my house in the potteries. She lets me know when work needs doing and arranges for it to be done without me having to worry. If you could bottle her qualities you would make a ...
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Comment on agent fees
good
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Dec 30,2015
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Steve Swann
Steve Swann
By: 'Mrs Roberts'
Dec 30,2015
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We found all the staff at Northwood, especially Steve to be very professional and helpful throughout a difficult time for us letting the property....
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Dec 21,2015
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Dominic
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Natalie Tuff
By: 'Mrswoman'
Dec 21,2015
2 people found
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Posting as a previous Northwood tenant I would not recommend this company at all, we had no end of problems from start to finish. When reporting problems we would be told someone would get back to us and more often than not they never did ...
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By: Susie
Sep 04, 2016
I too had issues and would never recommend Northwood Hartshill branch. Mark cairns walked into my home without prior notice. Let himself in. I had lived in the house nearly a year and paid my rent on time of £575.00. I Kept the house immaculately clean. I felt the need to move out as I have a teen girl and to me this man trespassed. Northwood also tried not to refund my deposit. However I said I would post the photographs on social media to let others see what they thought. .Photos I took of when I moved in to when I moved out. Before and after photographs of how pristine I had left the house.
I was then told by Northwood oh we will refund your deposit as the landlord will be carrying out work and will be making dust and he will clean the house. This is not a matter of a revenge or anything of the sort. But a warning to others thinking of renting with this company.
Nov 26,2015
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Sarah Ratcliffe
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Gemma robinson
By: 'Shirley'
Nov 26,2015
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It's been a pleasure renting through Northwood for the past two years. All my dealings, with Sarah in particular, have been friendly, courteous and professional, any problems or queries quickly rectified. I would certainly recommend this lettng agent for the Stoke area....
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Nov 21,2015
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Paula
By: 'Mr & Mrs I Plumb.'
Nov 21,2015
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Hi Paula Thank you very much for acting on my behalf with the sale of my property. We want to thank you for excellent work you did from photos to valuation to the sale - and would not hesitate to recommend Northwood to my friends ...
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Nov 12,2015
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Paula
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Jade
By: 'Alex'
Nov 12,2015
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To be fair Northwood were heroes I made the error of a cheap solicitor and I doubt the flat would have sold without their help. Paula and Jade kept the buyers inside and helped me locate the required documents. My original estate agents were cheaper ...
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Comment on agent fees
Fees are high by comparison to others but in grand scheme money well spent and I'd use them again.
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Nov 05,2015
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Paula
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Jade
By: 'Ant'
Nov 05,2015
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Staff were very helpful and kept me up to date throughout the selling process. Put the house on the market and quickly had someone put an offer in. Would use again....
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Nov 04,2015
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Steve Swann
Steve Swann
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Debra Swann
By: 'Cecil Hayward'
Nov 04,2015
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I have been dealing with Northwood Stoke-on-Trent since 2008. Initially I was looking for a flat to buy as I was starting a new job in the city and wanted a base there, rather than very lengthy travelling each day from home. Steve Swann showed me ...
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Nov 04,2015
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Natalie Tuff
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Jade
By: 'palmer'
Nov 04,2015
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I can not fault Northwood estate agency , they were friendly pleasant efficient , nothing was too much trouble , I think it was Jade and Natalie i spoke to mostly always ready to help even after the sale had gone through they rang to ask if I ...
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Oct 28,2015
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Natalie Tuff
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Dominic
By: 'Michelle Barratt'
Oct 28,2015
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We found Northwood very easy to deal with and also very helpful. We were relocating from the North West and they offered us a lot of additional information regarding the area we were looking to rent in and also services available locally. From the first ...
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Oct 23,2015
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Paula
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Jade
By: 'Mrs Egan'
Oct 23,2015
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The sales team were excellent. From the initial enquiry, through the valuation and sales procedure, right through to completion, the team could not help me enough. The house was sold within a week of it going on the market! I really could not ask for ...
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Comment on agent fees
I think the fees were very reasonable considering the level of service I received from the sales team. I would have paid more for the same service.
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Sep 18,2015
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Steve Swann
Steve Swann
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Natalie Tuff
By: 'Alan Godwin'
Sep 18,2015
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We learnt about Northwood through the internet and as it was the first time we had rented our house we were very unsure about how the system worked but Steven Swan came out and explained all the options and there was no pressure to go ...
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Sep 12,2015
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Steve Swann
Steve Swann
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Sarah Ratcliffe
By: 'Sarah'
Sep 12,2015
1 people found
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We have been renting out our property for the past 2 years with Northwood and the service that we have received has been excellent. I would highly recommend using Northwood to anyone who wants to let a property....
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Sep 08,2015
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Sarah Ratcliffe
By: 'Collette Etchells'
Sep 08,2015
1 people found
this helpful
I have been dealing with Northwood for 1 year and Sarah Ratcliffe has been the person I have been dealing with, she has always been cheerful a pleasure to talk to and always giving top class service. She is an asset to Northwood and always quick ...
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Comment on agent fees
These have to be paid if you need to rent.
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Sep 07,2015
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Natalie Tuff
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Dominic
By: 'D & E Shaw'
Sep 07,2015
1 people found
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We enlisted the support of Northwood, Stoke-on-Trent to help us market our property to the rental market. This was the 7th time we used Northwood. We were delighted with the service they provided previously and they did not let us down on this occasion. Steve, ...
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Comment on agent fees
Competitively priced
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Sep 01,2015
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Steve Swann
Steve Swann
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Debra Swann
By: 'Alan Watson'
Sep 01,2015
2 people found
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Steve and his team are exceptional in their role as property managing agents. Northwood is a well liked and respected company and have always provided us with outstanding customer care and support throughout the whole letting procedure. I would recommend them in all cases and ...
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Aug 30,2015
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Steve Swann
Steve Swann
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Sarah Ratcliffe
By: 'Chris Martin'
Aug 30,2015
0 people found
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Our house in Trentham has been let through Northwood since 2008. Service from Northwood has always been first class and we have been able to relax in our country home in France, safe in the knowledge that our property is in good hands. We were also ...
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Comment on agent fees
The fees were reasonable as I recall.
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Aug 30,2015
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Steve Swann
Steve Swann
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Sarah Ratcliffe
By: 'Shell'
Aug 30,2015
0 people found
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Always been helpful whenever I have called, they are proactive in sorting out any issues, friendly and approachable staff, would only ever use Northwood - great team!...
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Aug 28,2015
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Steve Swann
Steve Swann
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Natalie Tuff
By: 'Michael Jones'
Aug 28,2015
0 people found
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We have been using Northwood Stoke as our primary agent for a number of properties over several years and have always found them to be both very knowledgeable and very professional. Would highly recommend....
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Comment on agent fees
We believe you get what you pay for!!
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Aug 26,2015
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Paula
Steve Swann
Steve Swann
By: 'Alan Entwistle'
Aug 26,2015
0 people found
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Steve and Paula were helpful, understanding and covered everything thoroughly with us making it easy to understand and helping us with our decisions. We discussed possible sale or rent of our property and in both instance everything was explained clearly and concisely. We would have ...
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Aug 26,2015
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Steve Swann
Steve Swann
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Sarah Ratcliffe
By: 'Mrs Edwards'
Aug 26,2015
0 people found
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The staff at Northwood have always been very proactive and professional in all aspects of the letting of my properties. They have been always been very quick to respond to any queries raised by myself. I would have no hesitation in recommending Northwood to another ...
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Aug 26,2015
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Steve Swann
Steve Swann
By: 'John Swift'
Aug 26,2015
0 people found
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This is our first rental property and everything has been handled so smoothly, so professionally by Steve. The marketing of the house has been first class and it was soon tenanted. Now that the current tenant has given notice Northwood has remarketed it and got ...
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Comment on agent fees
I think they charge a fair price for what they do and I am happy with their fees.
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Aug 26,2015
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Sarah Ratcliffe
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Natalie Tuff
By: 'Steve Durber'
Aug 26,2015
0 people found
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As I Landlord have used Northwood for a number of years now and they have grown into a very professional branch. When I do receive a call from the office its more than likely to be Sarah who is calling with property issues. She is ...
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Areas covered
  • ST1
  • Stoke on Trent
  • ST2
  • Newcastle under Lyme
  • ST3
  • Madeley
  • ST4
  • ST5
  • ST6
  • ST7
  • ST8
  • ST11
  • CW3
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £50,000
  • Max: £250,000

Letting
  • Min: £0
  • Max: £125,000

NALS TPOS DPS TDS SAGEagent




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
44 0 20 1 13 0 5 0 9 0
Debra Swann - upload your photo Debra Swann
 17 reviews

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Steve Swann Steve Swann
Director 28 reviews

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Dominic - upload your photo Dominic
16 reviews

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Natalie Tuff - upload your photo Natalie Tuff
 24 reviews

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Sarah Ratcliffe - upload your photo Sarah Ratcliffe
 23 reviews

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Jade - upload your photo Jade
12 reviews

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Paula - upload your photo Paula
16 reviews

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Hannah - upload your photo Hannah
8 reviews

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Gemma robinson - upload your photo Gemma robinson
 3 reviews

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Mandy delea - upload your photo Mandy delea
 1 reviews

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Fees

Tenant Fees: We charge a one off fee of £210 inc. VAT to Tenants when applying for a property, this is not each this is per property, there is no extra fee if a Guarantor is required.
Deposits are usually set at £100 above the monthly rent i.e. a monthly rent of £500 = £600 deposit this deposit will be held securely for you via one of the Government backed schemes, we are SAFEagent.
A pet fee may be charged if the landlord will consider pets in their property.
Last updated at 3:06 PM 13/04/2015 by Steven Swann

Complaints Procedure

Northwood has a full Complaint Handling Procedure.
Last updated at 3:06 PM 13/04/2015 by Steven Swann

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Estate Agents Rankings

Letting Agents Rankings

Opening hours


  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed

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