Northwood - Stoke on Trent, ST4

4.9/5 rating 92 reviews
  • 89% valuation accuracy
  • 99% recommend
  • 95% fee satisfaction
We have moved to new purpose designed offices in Hartshill so that we can better serve our clients we now have car park facilities, larger reception area and a modern spacious office. We still offer the same great service to all of our Landlords, Sellers, Buyers and Tenants. Specialising in Guaranteed Rent Services. Proper Property People.
Northwood

333 Hartshill Road Hartshill, Stoke on Trent
Staffordshire
ST4 7NR

01782 636 100
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Properties for Sale (88)
Properties to Rent (37)

Oct 09,2017
Minithumbup
By: 'Mare'
Oct 09,2017
0 people found
this helpful
Excellent and a very professional service. Valuation was realistic. Sold our property very quickly. Supported us through a very difficult time . We would definitely recommend Northwoods. Could not fault them in any way. Thank you so much to Mandy for your advice , professionalism your care ...
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Comment on agent fees
Fees were reasonable compared to others .
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May 20,2016
Minithumbup
By: 'Louise Short'
May 20,2016
0 people found
this helpful
Jade was very helpful during the purchase of our first house and always responded to emails and kept us up to date with every step of the process. I would definitely recommend Northwood to friends and family....
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Apr 04,2016
Minithumbup
By: 'Alison Hall'
Apr 04,2016
0 people found
this helpful
Hi, as a buyer it was important for me to complete before the new stamp duty regulations. This was achieved very quickly due I feel to Jade's tenacity in chasing up the solicitors on both sides. Great communication. Thank you...
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Mar 30,2016
Minithumbup
By: 'Phil Snape'
Mar 30,2016
1 people found
this helpful
We dealt with Sarah regarding our application and a few items that needed attention during our tenancy and she was friendly and thoroughly professional. Northwood provided us with an excellent service....
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Comment on agent fees
The fees are in line with the tenancy market.
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Mar 24,2016
Minithumbup
By: 'W E Higgins'
Mar 24,2016
0 people found
this helpful
Excellent service provided by both Jade and Paula when I sold my property. From the start of the process to completion was made easy, with regular updates from Jade and timely responses when questions were raised. I chose Northwood having already purchased a property via ...
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Comment on agent fees
Although there are other options on the markets for buying and selling properties which cost less, I feel that Northwood provided good value for money.
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Mar 10,2016
Minithumbup
By: 'Tracy watkins'
Mar 10,2016
0 people found
this helpful
The staff at Northwood have been exceptionally helpful, thankyou Debra for help and support . They respond to emails and phone calls in a timely manner . Many thanks...
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Comment on agent fees
Fees are as you would expect .
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By: Steven Swann
Mar 11, 2016
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Thanks for the great review, it's a pleasure being of service. ...
Feb 23,2016
Minithumbup
By: 'Exceptionally Helpful'
Feb 23,2016
0 people found
this helpful
We met Dominic to view the house in Rowan Lane. He was helpful, answered every question with enthusiasm and made the viewing an absolute pleasure. His patience was also excellent as we looked over the house several times. Since moving into the house, both Natalie ...
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Comment on agent fees
Very reasonable fees. Explained fully upon application.
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Jan 25,2016
Minithumbup
By: 'patrick'
Jan 25,2016
0 people found
this helpful
Sarah is 5 star! She is a gold nugget looking after my house in the potteries. She lets me know when work needs doing and arranges for it to be done without me having to worry. If you could bottle her qualities you would make a ...
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Comment on agent fees
good
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Dec 30,2015
Minithumbup
By: 'Mrs Roberts'
Dec 30,2015
0 people found
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We found all the staff at Northwood, especially Steve to be very professional and helpful throughout a difficult time for us letting the property....
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Dec 21,2015
Minithumbdown
By: 'Mrswoman'
Dec 21,2015
2 people found
this helpful
Posting as a previous Northwood tenant I would not recommend this company at all, we had no end of problems from start to finish. When reporting problems we would be told someone would get back to us and more often than not they never did ...
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What agent could do to change your mind?
See above
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By: Susie
Sep 04, 2016
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I too had issues and would never recommend Northwood Hartshill branch. Mark cairns walked into my home without prior notice. Let himself in. I had lived in the house nearly a year and paid my rent on time of £575.00. I Kept the house immaculately clean. I felt the need to move out as I have a teen girl and to me this man trespassed. Northwood also tried not to refund my deposit. However I said I would post the photographs on social media to let others see what they thought. .Photos I took ...
Nov 26,2015
Minithumbup
By: 'Shirley'
Nov 26,2015
0 people found
this helpful
It's been a pleasure renting through Northwood for the past two years. All my dealings, with Sarah in particular, have been friendly, courteous and professional, any problems or queries quickly rectified. I would certainly recommend this lettng agent for the Stoke area....
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Nov 21,2015
Minithumbup
By: 'Mr & Mrs I Plumb.'
Nov 21,2015
0 people found
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Hi Paula Thank you very much for acting on my behalf with the sale of my property. We want to thank you for excellent work you did from photos to valuation to the sale - and would not hesitate to recommend Northwood to my friends ...
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Nov 12,2015
Minithumbup
By: 'Alex'
Nov 12,2015
0 people found
this helpful
To be fair Northwood were heroes I made the error of a cheap solicitor and I doubt the flat would have sold without their help. Paula and Jade kept the buyers inside and helped me locate the required documents. My original estate agents were cheaper ...
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Comment on agent fees
Fees are high by comparison to others but in grand scheme money well spent and I'd use them again.
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Nov 05,2015
Minithumbup
By: 'Ant'
Nov 05,2015
0 people found
this helpful
Staff were very helpful and kept me up to date throughout the selling process. Put the house on the market and quickly had someone put an offer in. Would use again....
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Nov 04,2015
Minithumbup
By: 'Cecil Hayward'
Nov 04,2015
0 people found
this helpful
I have been dealing with Northwood Stoke-on-Trent since 2008. Initially I was looking for a flat to buy as I was starting a new job in the city and wanted a base there, rather than very lengthy travelling each day from home. Steve Swann showed me ...
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Nov 04,2015
Minithumbup
By: 'palmer'
Nov 04,2015
0 people found
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I can not fault Northwood estate agency , they were friendly pleasant efficient , nothing was too much trouble , I think it was Jade and Natalie i spoke to mostly always ready to help even after the sale had gone through they rang to ask if I ...
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Oct 28,2015
Minithumbup
By: 'Michelle Barratt'
Oct 28,2015
0 people found
this helpful
We found Northwood very easy to deal with and also very helpful. We were relocating from the North West and they offered us a lot of additional information regarding the area we were looking to rent in and also services available locally. From the first ...
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Oct 23,2015
Minithumbup
By: 'Mrs Egan'
Oct 23,2015
0 people found
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The sales team were excellent. From the initial enquiry, through the valuation and sales procedure, right through to completion, the team could not help me enough. The house was sold within a week of it going on the market! I really could not ask for ...
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Comment on agent fees
I think the fees were very reasonable considering the level of service I received from the sales team. I would have paid more for the same service.
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Sep 18,2015
Minithumbup
By: 'Alan Godwin'
Sep 18,2015
0 people found
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We learnt about Northwood through the internet and as it was the first time we had rented our house we were very unsure about how the system worked but Steven Swan came out and explained all the options and there was no pressure to go ...
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Sep 12,2015
Minithumbup
By: 'Sarah'
Sep 12,2015
1 people found
this helpful
We have been renting out our property for the past 2 years with Northwood and the service that we have received has been excellent. I would highly recommend using Northwood to anyone who wants to let a property....
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Sep 08,2015
Minithumbup
By: 'Collette Etchells'
Sep 08,2015
1 people found
this helpful
I have been dealing with Northwood for 1 year and Sarah Ratcliffe has been the person I have been dealing with, she has always been cheerful a pleasure to talk to and always giving top class service. She is an asset to Northwood and always quick ...
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Comment on agent fees
These have to be paid if you need to rent.
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Sep 07,2015
Minithumbup
By: 'D & E Shaw'
Sep 07,2015
1 people found
this helpful
We enlisted the support of Northwood, Stoke-on-Trent to help us market our property to the rental market. This was the 7th time we used Northwood. We were delighted with the service they provided previously and they did not let us down on this occasion. Steve, ...
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Comment on agent fees
Competitively priced
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Sep 01,2015
Minithumbup
By: 'Alan Watson'
Sep 01,2015
2 people found
this helpful
Steve and his team are exceptional in their role as property managing agents. Northwood is a well liked and respected company and have always provided us with outstanding customer care and support throughout the whole letting procedure. I would recommend them in all cases and ...
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Aug 30,2015
Minithumbup
By: 'Chris Martin'
Aug 30,2015
0 people found
this helpful
Our house in Trentham has been let through Northwood since 2008. Service from Northwood has always been first class and we have been able to relax in our country home in France, safe in the knowledge that our property is in good hands. We were also ...
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Comment on agent fees
The fees were reasonable as I recall.
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Aug 30,2015
Minithumbup
By: 'Shell'
Aug 30,2015
0 people found
this helpful
Always been helpful whenever I have called, they are proactive in sorting out any issues, friendly and approachable staff, would only ever use Northwood - great team!...
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Aug 28,2015
Minithumbup
By: 'Michael Jones'
Aug 28,2015
0 people found
this helpful
We have been using Northwood Stoke as our primary agent for a number of properties over several years and have always found them to be both very knowledgeable and very professional. Would highly recommend....
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Comment on agent fees
We believe you get what you pay for!!
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Aug 26,2015
Minithumbup
By: 'Alan Entwistle'
Aug 26,2015
0 people found
this helpful
Steve and Paula were helpful, understanding and covered everything thoroughly with us making it easy to understand and helping us with our decisions. We discussed possible sale or rent of our property and in both instance everything was explained clearly and concisely. We would have ...
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Aug 26,2015
Minithumbup
By: 'Mrs Edwards'
Aug 26,2015
0 people found
this helpful
The staff at Northwood have always been very proactive and professional in all aspects of the letting of my properties. They have been always been very quick to respond to any queries raised by myself. I would have no hesitation in recommending Northwood to another ...
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Aug 26,2015
Minithumbup
By: 'John Swift'
Aug 26,2015
0 people found
this helpful
This is our first rental property and everything has been handled so smoothly, so professionally by Steve. The marketing of the house has been first class and it was soon tenanted. Now that the current tenant has given notice Northwood has remarketed it and got ...
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Comment on agent fees
I think they charge a fair price for what they do and I am happy with their fees.
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Aug 26,2015
Minithumbup
By: 'Steve Durber'
Aug 26,2015
0 people found
this helpful
As I Landlord have used Northwood for a number of years now and they have grown into a very professional branch. When I do receive a call from the office its more than likely to be Sarah who is calling with property issues. She is ...
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Areas covered
  • ST11
  • ST1
  • ST12
  • ST2
  • ST13
  • ST3
  • ST15
  • ST4
  • CW3
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9
  • ST10
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £50,000
  • Max: £250,000

Letting
  • Min: £0
  • Max: £125,000

DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
44 0 20 1 13 0 5 0 9 0

Fees

Tenant Fees: We charge a one off fee of £210 inc. VAT to Tenants when applying for a property, this is not each this is per property, there is no extra fee if a Guarantor is required.
Deposits are usually set at £100 above the monthly rent i.e. a monthly rent of £500 = £600 deposit this deposit will be held securely for you via one of the Government backed schemes, we are SAFEagent.
A pet fee may be charged if the landlord will consider pets in their property.
Last updated at 05/07/2018, 12:04 PM by allAgents

Complaints Procedure

Northwood has a full Complaint Handling Procedure.
Last updated at 12:04 PM 05/07/2018 by allAgents

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Letting Agents Rankings

Opening hours


  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:30
  • Saturday: 09:30 - 12:00
  • Sunday: Closed

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