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    Debra Swann
  • Steve Swann
    Steve Swann
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    Dominic
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    Natalie Tuff
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    Sarah Ratcliffe
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    Jade
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    Paula
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    Hannah
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    Gemma robinson
We have moved to new purpose designed offices in Hartshill so that we can better serve our clients we now have car park facilities, larger reception area and a modern spacious office. We still offer the same great service to all of our Landlords, Sellers, Buyers and Tenants. Specialising in Guaranteed Rent Services. Proper Property People.
Northwood

333 Hartshill Road Hartshill, Stoke on Trent
Staffordshire
ST4 7NR

01782 636 100

May 20,2016
Minithumbup
By:
May 20,2016
0 people found
this helpful
Jade was very helpful during the purchase of our first house and always responded to emails and kept us up to date with every step of the process. I would definitely recommend Northwood to friends and family....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
Hi, as a buyer it was important for me to complete before the new stamp duty regulations. This was achieved very quickly due I feel to Jade's tenacity in chasing up the solicitors on both sides. Great communication. Thank you...
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Mar 30,2016
Minithumbup
By:
Mar 30,2016
1 people found
this helpful
We dealt with Sarah regarding our application and a few items that needed attention during our tenancy and she was friendly and thoroughly professional. Northwood provided us with an excellent service....
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Comment on agent fees
The fees are in line with the tenancy market.
Was this helpful? Yes
Mar 24,2016
Minithumbup
By:
Mar 24,2016
0 people found
this helpful
Excellent service provided by both Jade and Paula when I sold my property. From the start of the process to completion was made easy, with regular updates from Jade and timely responses when questions were raised. I chose Northwood having already purchased a property via the Hartshill Branch last year. Paula was the main contact for this and provided an excellent, professional service throughout the negotiations and ultimate sale....
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Comment on agent fees
Although there are other options on the markets for buying and selling properties which cost less, I feel that Northwood provided good value for money.
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Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
The staff at Northwood have been exceptionally helpful, thankyou Debra for help and support . They respond to emails and phone calls in a timely manner . Many thanks...
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Comment on agent fees
Fees are as you would expect .
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By: Steven Swann
Mar 11, 2016
View all comments (2)
Thanks for the great review, it's a pleasure being of service.....
Feb 23,2016
Minithumbup
By:
Feb 23,2016
0 people found
this helpful
We met Dominic to view the house in Rowan Lane. He was helpful, answered every question with enthusiasm and made the viewing an absolute pleasure. His patience was also excellent as we looked over the house several times. Since moving into the house, both Natalie and Dominic have been ever helpful and attentive to any questions or information required. We could not hope for a better service in finding and moving in to a new property....
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Comment on agent fees
Very reasonable fees. Explained fully upon application.
Was this helpful? Yes
Jan 25,2016
Minithumbup
By:
Jan 25,2016
0 people found
this helpful
Sarah is 5 star! She is a gold nugget looking after my house in the potteries. She lets me know when work needs doing and arranges for it to be done without me having to worry. If you could bottle her qualities you would make a fortune...
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Comment on agent fees
good
Was this helpful? Yes
Dec 30,2015
Minithumbup
By:
Dec 30,2015
0 people found
this helpful
We found all the staff at Northwood, especially Steve to be very professional and helpful throughout a difficult time for us letting the property....
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Dec 21,2015
Minithumbdown
By:
Dec 21,2015
2 people found
this helpful
Posting as a previous Northwood tenant I would not recommend this company at all, we had no end of problems from start to finish. When reporting problems we would be told someone would get back to us and more often than not they never did and we would have to report the problems numerous times before anything would be done. We were left at one point with no running cold water on the bath and no running hot water on the sink basin in the bathroom for a period of 6 months, we would be told the con...
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What agent could do to change your mind?
See above
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By: Susie
Sep 04, 2016
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I too had issues and would never recommend Northwood Hartshill branch. Mark cairns walked into my home without prior notice. Let himself in. I had lived in the house nearly a year and paid my rent on time of £575.00. I Kept the house immaculately clean. I felt the need to move out as I have a teen girl and to me this man trespassed. Northwood also tried not to refund my deposit. However I said I would post the photographs on social media to let others see what they thought. .Photos I took....
Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
It's been a pleasure renting through Northwood for the past two years. All my dealings, with Sarah in particular, have been friendly, courteous and professional, any problems or queries quickly rectified. I would certainly recommend this lettng agent for the Stoke area....
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Nov 21,2015
Minithumbup
By:
Nov 21,2015
0 people found
this helpful
Hi Paula Thank you very much for acting on my behalf with the sale of my property. We want to thank you for excellent work you did from photos to valuation to the sale - and would not hesitate to recommend Northwood to my friends and would therefore give Northwood Estate agents ***** for your excellent work....
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Nov 12,2015
Minithumbup
By:
Nov 12,2015
0 people found
this helpful
To be fair Northwood were heroes I made the error of a cheap solicitor and I doubt the flat would have sold without their help. Paula and Jade kept the buyers inside and helped me locate the required documents. My original estate agents were cheaper but you get what you pay for Northwoodhad the flat agreed to be sold in a week whilst the other estate agents got little interest in nearly a year. Very highly recommended especially as I can now buy my house!!!...
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Comment on agent fees
Fees are high by comparison to others but in grand scheme money well spent and I'd use them again.
Was this helpful? Yes
Nov 05,2015
Minithumbup
By:
Nov 05,2015
0 people found
this helpful
Staff were very helpful and kept me up to date throughout the selling process. Put the house on the market and quickly had someone put an offer in. Would use again....
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Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
I have been dealing with Northwood Stoke-on-Trent since 2008. Initially I was looking for a flat to buy as I was starting a new job in the city and wanted a base there, rather than very lengthy travelling each day from home. Steve Swann showed me round the flat, which was perfect for me. He and his company were very helpful and professional in all dealings and were a great support in moving the purchase forward when things became slow at one point. They were always there when I needed them. Grea...
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Was this helpful? Yes
Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
I can not fault Northwood estate agency , they were friendly pleasant efficient , nothing was too much trouble , I think it was Jade and Natalie i spoke to mostly always ready to help even after the sale had gone through they rang to ask if I had settled in and any problems to get back in touch which iv never known before .. and iv bought and sold quite a few properties .. So a big Thank You to all the staff involved and I would recommend anyone to use them ...
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Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
this helpful
We found Northwood very easy to deal with and also very helpful. We were relocating from the North West and they offered us a lot of additional information regarding the area we were looking to rent in and also services available locally. From the first show around with Dominic we were impressed. he had all the information regarding costs involved, ready to hand to us after the viewing, and explained clearly how to move forward. We then met Sarah and Natalie in the offices and completed the app...
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Oct 23,2015
Minithumbup
By:
Oct 23,2015
0 people found
this helpful
The sales team were excellent. From the initial enquiry, through the valuation and sales procedure, right through to completion, the team could not help me enough. The house was sold within a week of it going on the market! I really could not ask for more. Their prices were more than reasonable, in fact I would have paid more due to the fantastic customer service I received. I cannot recommend Northwoods enough to buyers or sellers. Thank you....
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Comment on agent fees
I think the fees were very reasonable considering the level of service I received from the sales team. I would have paid more for the same service.
Was this helpful? Yes
Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
We learnt about Northwood through the internet and as it was the first time we had rented our house we were very unsure about how the system worked but Steven Swan came out and explained all the options and there was no pressure to go ahead so we were able to think about it and when we had decided Northwood put everything into operation and there were no problems and everything went through smoothly....
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Sep 12,2015
Minithumbup
By:
Sep 12,2015
1 people found
this helpful
We have been renting out our property for the past 2 years with Northwood and the service that we have received has been excellent. I would highly recommend using Northwood to anyone who wants to let a property....
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Was this helpful? Yes
Sep 08,2015
Minithumbup
By:
Sep 08,2015
1 people found
this helpful
I have been dealing with Northwood for 1 year and Sarah Ratcliffe has been the person I have been dealing with, she has always been cheerful a pleasure to talk to and always giving top class service. She is an asset to Northwood and always quick to deal with enquiries. We are leaving Northwood as we are moving house (Scotland) and we shall be very sorry not to be dealing with Sarah any longer the new tenant is very lucky if they get to deal with her. Mrs CM Etchells BA....
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Comment on agent fees
These have to be paid if you need to rent.
Was this helpful? Yes
Sep 07,2015
Minithumbup
By:
Sep 07,2015
1 people found
this helpful
We enlisted the support of Northwood, Stoke-on-Trent to help us market our property to the rental market. This was the 7th time we used Northwood. We were delighted with the service they provided previously and they did not let us down on this occasion. Steve, Debra and the whole team are professional, courteous and always helpful. Their professional and thorough approach found us the ideal tenant and we cannot thank them enough. We have recommended Northwood to friends, who have also used ...
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Comment on agent fees
Competitively priced
Was this helpful? Yes
Sep 01,2015
Minithumbup
By:
Sep 01,2015
2 people found
this helpful
Steve and his team are exceptional in their role as property managing agents. Northwood is a well liked and respected company and have always provided us with outstanding customer care and support throughout the whole letting procedure. I would recommend them in all cases and wish them well....
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Aug 30,2015
Minithumbup
By:
Aug 30,2015
0 people found
this helpful
Our house in Trentham has been let through Northwood since 2008. Service from Northwood has always been first class and we have been able to relax in our country home in France, safe in the knowledge that our property is in good hands. We were also able to sell my mother in law's house in Cross Heath when she had to enter a care home in 2010 and the sale went through speedily through Paula's efforts at Northwood. We were given a detailed explanation of the letting process by Steve. Score 4.9 out...
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Comment on agent fees
The fees were reasonable as I recall.
Was this helpful? Yes
Aug 30,2015
Minithumbup
By:
Aug 30,2015
0 people found
this helpful
Always been helpful whenever I have called, they are proactive in sorting out any issues, friendly and approachable staff, would only ever use Northwood - great team!...
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Aug 28,2015
Minithumbup
By:
Aug 28,2015
0 people found
this helpful
We have been using Northwood Stoke as our primary agent for a number of properties over several years and have always found them to be both very knowledgeable and very professional. Would highly recommend....
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Comment on agent fees
We believe you get what you pay for!!
Was this helpful? Yes
Aug 26,2015
Minithumbup
By:
Aug 26,2015
0 people found
this helpful
Steve and Paula were helpful, understanding and covered everything thoroughly with us making it easy to understand and helping us with our decisions. We discussed possible sale or rent of our property and in both instance everything was explained clearly and concisely. We would have no hesitation in working with them again or advising other friends or family to use Northwood in the future....
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Was this helpful? Yes
Aug 26,2015
Minithumbup
By:
Aug 26,2015
0 people found
this helpful
The staff at Northwood have always been very proactive and professional in all aspects of the letting of my properties. They have been always been very quick to respond to any queries raised by myself. I would have no hesitation in recommending Northwood to another Landlord....
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Was this helpful? Yes
Aug 26,2015
Minithumbup
By:
Aug 26,2015
0 people found
this helpful
This is our first rental property and everything has been handled so smoothly, so professionally by Steve. The marketing of the house has been first class and it was soon tenanted. Now that the current tenant has given notice Northwood has remarketed it and got a couple more interested parties literally within days. Dealing through Northwood has given us confidence, peace of mind and I trust their opinion and advice. One other thing - they are unfailingly polite, friendly, efficient and do exact...
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Comment on agent fees
I think they charge a fair price for what they do and I am happy with their fees.
Was this helpful? Yes
Aug 26,2015
Minithumbup
By:
Aug 26,2015
0 people found
this helpful
As I Landlord have used Northwood for a number of years now and they have grown into a very professional branch. When I do receive a call from the office its more than likely to be Sarah who is calling with property issues. She is always a pleasure to deal with and is quick to respond to issues relating to the property, and more importantly to me she quickly gets back with the results when completed. I know several of the office who are all pleasant to deal with but its nice to have continuity w...
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Was this helpful? Yes
Aug 26,2015
Minithumbup
By:
Aug 26,2015
0 people found
this helpful
i would highly recommend northwood the whole team at hartshill have been good this is my first time at property rental and they have been realy helpfull...
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Comment on agent fees
the fees are fair
Was this helpful? Yes
Areas covered
  • ST1
  • Stoke on Trent
  • ST2
  • Newcastle under Lyme
  • ST3
  • Madeley
  • ST4
  • ST5
  • ST6
  • ST7
  • ST8
  • ST11
  • CW3
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £50,000
  • Max: £250,000

Letting
  • Min: £0
  • Max: £125,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
44 0 20 1 12 0 5 0 9 0
Debra Swann - upload your photo Debra Swann
17 reviews

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Steve Swann Steve Swann
Director
28 reviews

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Dominic  - upload your photo Dominic
16 reviews

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Natalie Tuff - upload your photo Natalie Tuff
24 reviews

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Sarah Ratcliffe - upload your photo Sarah Ratcliffe
23 reviews

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Jade  - upload your photo Jade
12 reviews

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Paula  - upload your photo Paula
16 reviews

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Hannah  - upload your photo Hannah
8 reviews

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Gemma robinson - upload your photo Gemma robinson
3 reviews

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Job vacancies

Please see a list of jobs available

Fees

Tenant Fees: We charge a one off fee of £210 inc. VAT to Tenants when applying for a property, this is not each this is per property, there is no extra fee if a Guarantor is required.
Deposits are usually set at £100 above the monthly rent i.e. a monthly rent of £500 = £600 deposit this deposit will be held securely for you via one of the Government backed schemes, we are SAFEagent.
A pet fee may be charged if the landlord will consider pets in their property.
Last updated at 3:06 PM 13/04/2015 by Steven Swann

Complaints Procedure

Northwood has a full Complaint Handling Procedure.
Last updated at 3:06 PM 13/04/2015 by Steven Swann

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