• Jemma Mead
    Jemma Mead
  • Kieran Whittle
    Kieran Whittle
  • Nicki Burgess
    Nicki Burgess
  • Samantha Gardner
    Samantha Gardner
  • Stuart Calvert
    Stuart Calvert
  • Kayleigh Wyatt
    Kayleigh Wyatt
  • claim your profile
    Mandy Bevan
  • Simon Bartlett
    Simon Bartlett
  • claim your profile
    Emma Tennant
  • claim your profile
    Carly Drover
As a leading Southampton estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

1 Bellvue Road Southampton
Hampshire
SO15 2AW

023 8033 7775


Properties for sale
Properties for rent
Nov 16,2017
Minithumbup
Nicki Burgess
By: 'Oliver'
Nov 16,2017
0 people found
this helpful
Northwood have been my agent ever since I bought my property 15 years ago and they have never given me any reason to change in all that time! They have consistently given me an excellent, friendly service keeping my property in good condition. All problems are dealt with promptly using a good bank of tradesmen. Their guaranteed rent scheme gives me a regular income and no need for direct contact with tenants, particularly helpful when you're busy! Thanks Northwood....
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Comment on agent fees
Fee as expected for service
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Nov 07,2017
Minithumbup
By: 'Nathan'
Nov 07,2017
0 people found
this helpful
Found a lovely property to let with Northwoods but before doing anything I wanted to check the reviews first. There were quite a few mixed reviews and I was almost put off by the negative ones but decided to give Northwoods a go... AND I'M SO GLAD I DID! I've rented a few properties over the years and this has by far been the best experience....
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Oct 23,2017
Minithumbup
Jemma Mead
Nicki Burgess
By: 'Alex'
Oct 23,2017
0 people found
this helpful
Many thanks for your great service with renting and selling my house. I had before looked at several houses where there was different estate agents. I did not feel any of them was so professional, helpful and kind like you are. It is a pleasure to write this recommendation for Jemma because I am very grateful for her service and I am very confident that she has the intelligence, work ethic and skills to add value wherever she works....
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Oct 20,2017
Minithumbup
Jemma Mead
By: 'Margot'
Oct 20,2017
0 people found
this helpful
Jemma - a girl with a get-up-and-go for the sell-up-and-go! Just the person you need to drive the sale, negotiate with the purchaser-vendor and collaborate with solicitors. I have had three flats to sell through Northwood in the past year at thanks to Jemma this sale has been the least stressful. Well done Jemma and the Northwood team....
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Oct 20,2017
Minithumbup
Jemma Mead
By: 'Karen Lay'
Oct 20,2017
0 people found
this helpful
Being new to owning rental properties, I was very pleased to find Jemma at Northwood. She has been extremely helpful in guiding me through everything from start to finish and has always been able to answer my many questions. I feel confident that my properties are being managed efficiently on my behalf and look forward to working with Northwood in the future....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 16,2017
Minithumbup
Nicki Burgess
Jemma Mead
By: 'Hannah Butler'
Oct 16,2017
1 people found
this helpful
Dealt mainly with Nicki and Jemma whilst renting our flat. Absolutely brilliant service from the first viewing until handing back the keys. Never had any issues at all, quite pricey fees but you pay for a good service. Much better than renting through leaders in the past. Would 100% recommend renting through Northwood and especially dealing with these lovely ladies. Only stopped renting with you as I bought a house otherwise wouldnt have had an issue staying for longer. Oh and the property we re...
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Sep 29,2017
Minithumbup
Jemma Mead
By: 'Michael'
Sep 29,2017
0 people found
this helpful
Can I just Say what ever your Paying Jemma It's Not Enough. Jemma's Help was Unbelievable 5* Treatment All the Way. NorthWood's Take a Bow....
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Comment on agent fees
Very Competitive
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Sep 13,2017
Minithumbup
Jemma Mead
Nicki Burgess
By: 'Ellis'
Sep 13,2017
0 people found
this helpful
Engaged Northwoods under the Guaranteed Rent scheme, and whilst you sacrifice a couple of percent return, the peace of mind of the guarantee was certainly well worth it. Great service, they dealt with all issues took care of everything allowing me to be very hands off and just sit back and watch the capital grow whist enjoying my free time. Will definitely use again on another property having received such great service from Jemma and Nicki in particular for the 3 years that Northwoods managed m...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 16,2017
Minithumbup
Jemma Mead
By: 'Kostas'
Aug 16,2017
0 people found
this helpful
Good, smiling Jemma has been always helpful, professional and excellent in her service whenever we needed her assistance. Thank you Jemma and keep up the good work....
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Aug 03,2017
Minithumbup
Kieran Whittle
By: 'Kostas'
Aug 03,2017
0 people found
this helpful
Thank you Kieran for your service during our stay at 54 Cromwell Road. You are always helpful and present when we needed you. Wish all agents to follow your example of professionalism and customer service. Keep up the good work!!!...
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Aug 01,2017
Minithumbup
Nicki Burgess
By: 'Catherine.'
Aug 01,2017
0 people found
this helpful
I decided to instruct Northwood as my letting agents after reading the reviews online, as I am not familiar to the area locally. From the day I got in touch with them, Nicki Waterhouse in particular made life so much easier for me. I live quite far from the rental property, but Nicki volunteered help and information when I needed to find a plumber/oven cleaner and even ordered and was personally there to take delivery of a fridge for the property. The inventory was very thorough and professional...
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Comment on agent fees
Although not the cheapest in Southampton, they are not expensive either. You get what you pay for sums it up really.
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May 24,2017
Minithumbup
Nicki Burgess
By: 'GP'
May 24,2017
1 people found
this helpful
Highly recommended!! With personal experience of dealing with poor letting agents in the past, it was refreshing to find an agent that manages to maintain a fair and objective balance between the interests of tenants and those of landlords. In spite of some initial minor 'teething difficulties' at the outset, Northwood Southampton invariably work hard to resolve issues and keep things running smoothly, for tenants and landlords alike. The staff are kind, courteous, open and honest. A pleasure to...
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May 19,2017
Minithumbup
Nicki Burgess
By: 'Claire Carter'
May 19,2017
2 people found
this helpful
In my dealings with Northwood, I had exceptional customer service and Nicki was especially helpful and understanding. I would thoroughly recommend Northwood and would definitely use them myself, again....
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Feb 13,2017
Minithumbup
Nicki Burgess
Kieran Whittle
By: 'Maddie'
Feb 13,2017
1 people found
this helpful
I cannot thank Nicki enough for all of her hard work to ensure a stressful and unwanted move went as smoothly as possible for me. I was told I had 2 months to move and find a new property for myself and young Son before Christmas. A property became available through Northwood but it had been hugely neglected and ruined by the previous tenants, so knowing I did not have many options, Nicki worked endlessly to make sure the house was fit to move into. She organised a brand new kitchen to be fitted...
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Comment on agent fees
Relative
Was this helpful? Yes
Jan 21,2017
Minithumbup
Nicki Burgess
By: 'Nick Jenkin'
Jan 21,2017
2 people found
this helpful
The service and advice I received from Nicki was absolutely first class. Everything about letting a property was explained in a simple manner and the transition was seamless. This is the first time I have rented a property and I would certainly recommend Nicki and Northwood as a company. One very happy customer! :-) Nick Jenkin...
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Dec 29,2016
Minithumbup
Jemma Mead
Kieran Whittle
By: 'Gayle'
Dec 29,2016
3 people found
this helpful
Thanks to all the staff at Northwood Southampton, especially Jemma, Kieran and Nicki, for their professional, patient and courteous service throughout the rental period. I would definitely recommend renting with them....
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Oct 20,2016
Minithumbup
By: 'Neil'
Oct 20,2016
1 people found
this helpful
Excellent service throughout the rental period. Good service, professional & courteous at all times. I would definitely use again in the future should the need arise....
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Oct 07,2016
Minithumbup
Kieran Whittle
By: 'Stephen'
Oct 07,2016
1 people found
this helpful
Consistently excellence service and response times from the team, very willing to help and go the extra mile. I didn't have many interactions with Northwood, but that in itself is a complement to how smooth and easy everything has been over the 4 years I was renting through them....
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Comment on agent fees
You get what you pay for!
Was this helpful? Yes
Aug 17,2016
Minithumbup
By: 'T and F'
Aug 17,2016
1 people found
this helpful
Emily was polite and welcoming whenever we needed something at Northwood, highly recommend Northwood Southampton. Emily was very helpful at the end of our tenancy....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 22,2016
Minithumbdown
By: 'Asmith'
Jul 22,2016
0 people found
this helpful
Absolutely awful service, first time renting the place was in a bad way so dirty! Professionally cleaned so they say! The place was unlivable! Roll on 6 months never again would I go through Northwood!...
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By: Nicki Waterhouse
Jul 25, 2016
View all comments (1)
We are so sorry to read that your experience with Northwood has not been a good one. We always aim to ensure that our properties are professionally cleaned prior to a move in and will be taking this up with the contractor directly. If you would like to pop in and have a chat with me then I'm sure we can come to an agreement. We ideally like to have all of our tenants view the property prior to taking it on to prevent any disappointment. ...
Mar 28,2016
Minithumbup
Jemma Mead
By: 'Jemma'
Mar 28,2016
0 people found
this helpful
Jemma, was very welcoming and accommodating on all viewings to the property we purchased through yourselves. I was disappointed when on collecting the keys on completion day that Jemma was not there to give us the keys and the keys were not out ready for collection, and no other agent had been given instructions on handover. Otherwise everything else was satisfactory....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 23,2016
Minithumbup
Jemma Mead
By: 'Lisa'
Mar 23,2016
0 people found
this helpful
Excellent service. Jemma went above and beyond to ensure all was achieved in a timely manner. Extremely professional and personable. I will definitely use this company again....
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Comment on agent fees
Brilliant!
Was this helpful? Yes
Feb 28,2016
Minithumbup
Jemma Mead
By: 'Richard'
Feb 28,2016
0 people found
this helpful
Jemma and the team at Northwood have been nothing short of outstanding in the past year that I have been working with them. They have rented my property out for a year and subsequently sold it at the end of the lease agreement. Every aspect of their work has been seamless, with a friendly atmosphere and welcoming customer experience I would whole heartedly recommend them and certainly work with them again....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 23,2016
Minithumbup
Simon Bartlett
By: 'H Jones'
Feb 23,2016
0 people found
this helpful
Straightforward and professional. The fees were a bit high but they were quick in getting us signed up, worked around the christmas break to get us in the new flat ASAP, and have been helpful in sorting out issues to do with the previous tenants not paying some of their utility bills. Additionally Simon has been particularly helpful in getting the carpets and broken oven replaced, and is still chasing though some other maintenance issues for us over a month after moving in....
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Comment on agent fees
High but seemingly worth it.
Was this helpful? Yes
Feb 19,2016
Minithumbup
Jemma Mead
By: 'Kate'
Feb 19,2016
0 people found
this helpful
Just completed on my purchase. Jemma has always been very helpful and on hand to revisit the property. There was no Estate Agent colouring of the facts. She has always revealed the properties potential, but not tried to hide anything. Jemma has gone above and beyond what would normally be expected. Really happy with this service. Many thanks Jemma....
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Comment on agent fees
Not applicable.
Was this helpful? Yes
Feb 16,2016
Minithumbup
Jemma Mead
By: 'Hope1989'
Feb 16,2016
0 people found
this helpful
The process of buying my house went very smoothly, Jemma is a friendly down to earth girl who was always on hand if I need her. The cheeky banter helped the process along too :-)...
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Comment on agent fees
N/a
Was this helpful? Yes
Feb 05,2016
Minithumbup
Jemma Mead
By: 'JB123'
Feb 05,2016
0 people found
this helpful
The Serrvice that I have received from Northwoods in Southampton has been fantastic over the couple of years I have been renting a house from them. Jemma has always answered any question I had and sorted out any issues/problems I had immeadiateky. Would recommend and use them again....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 21,2016
Minithumbup
Kieran Whittle
By: 'Tiana and James'
Jan 21,2016
0 people found
this helpful
We viewed a property with Kieran - who was a great person, explained what he knew about the property. He also was very honest as some things he didn't know when I asked questions - which I really appreciate as I feel some estate agents will say whatever you want to hear! We signed the property and the process and service has been very professional! I also felt the fees where very good value for money - also was pleased to hear the renewal fee was only £36 which was music to my ears after p...
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Comment on agent fees
GREAT!
Was this helpful? Yes
Jan 15,2016
Minithumbup
Kieran Whittle
By: 'Aline'
Jan 15,2016
0 people found
this helpful
Kieran was so helpful, polite and friendly. He met us on time at the house we wanted to view at very short notice, showed us around and answered all of our questions. We met him at their office straight after to sign. All the staff was friendly, offered chocolate and entertained our daughter while we filled out the forms! Amanda (Mandy) was also very helpful with the referencing and confirmation! The whole experience was so smooth, on the phone, in person and in emails....
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Comment on agent fees
Competitive
Was this helpful? Yes
Jan 14,2016
Minithumbup
By: 'Gytha'
Jan 14,2016
0 people found
this helpful
Northwood is a great agent! They resolve things efficiently, also staff is really helpful and easy to communication. And I love the property I rent!!!...
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Areas covered
  • SO15
  • Southhampton
  • SO16
  • Romsey
  • S)17
  • SO52
  • SO50
  • SO31
  • SO32
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £90,000
  • Max: £298,000

Letting
  • Min: £0
  • Max: £298,000

ARLA TPOS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 4 50 10 7 0 6 0 3 1
Jemma Mead Jemma Mead
Sales Manager
33 reviews

About Jemma I have worked for Northwood for the past 4 years and deal with the sales in the office. I previously worked in a corporate Estate Agency as a sales and lettings negotiator. I love working for Northw View full profile
Kieran Whittle Kieran Whittle
Assistant Branch Manager
23 reviews

About Kieran I have worked with Northwood for many years and I have now taken the role of Assistant Branch Manager. View full profile
Nicki Burgess Nicki Burgess
Branch Manager
24 reviews

About Nicki After leaving corporate to join Northwood in June 2013 I like the personal and flexible services we offer. I enjoy meeting landlords at properties to provide a unique product and make renting a hassl View full profile
Samantha Gardner Samantha Gardner
Administrative Assistant
8 reviews

About Samantha No description set View full profile
Stuart Calvert Stuart Calvert
Director
2 reviews

About Stuart No description set View full profile
Kayleigh Wyatt Kayleigh Wyatt
Administrative Assistant
1 reviews

About Kayleigh I currently work part time in the administration side of the business, although do still help with lettings and viewings, as previous to me going on maternity I worked as a full time lettings negotiat View full profile
Mandy Bevan - upload your photo Mandy Bevan
Administrator
0 reviews

About Mandy No description set View full profile
Simon Bartlett Simon Bartlett
Accounts Manager
1 reviews

About Simon No description set View full profile
Emma Tennant - upload your photo Emma Tennant
Maintenance Manager
0 reviews

About Emma No description set View full profile
Carly Drover - upload your photo Carly Drover
Inventory and Check out Clerk
0 reviews

About Carly No description set View full profile

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Last updated at 9:26 AM 08/05/2015 by allAgents

Complaints Procedure

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Last updated at 9:26 AM 08/05/2015 by allAgents

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