• Jemma Mead
    Jemma Mead
  • Kieran Whittle
    Kieran Whittle
  • Nicki Waterhouse
    Nicki Waterhouse
  • Samantha Whittle
    Samantha Whittle
  • Stuart Calvert
    Stuart Calvert
  • Kayleigh Wyatt
    Kayleigh Wyatt
  • Emily Burden
    Emily Burden
  • Simon Bartlett
    Simon Bartlett
  • claim your profile
    Bradley Whittle
As a leading Southampton estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

1 Bellvue Road Southampton
Hampshire
SO15 2AW

023 8033 7775

Oct 20,2016
Minithumbup
By:
Oct 20,2016
Featured Review
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Excellent service throughout the rental period. Good service, professional & courteous at all times. I would definitely use again in the future should the need arise....
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Oct 07,2016
Minithumbup
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Oct 07,2016
Featured Review
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Consistently excellence service and response times from the team, very willing to help and go the extra mile. I didn't have many interactions with Northwood, but that in itself is a complement to how smooth and easy everything has been over the 4 years I was renting through them....
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Comment on agent fees
You get what you pay for!
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Aug 17,2016
Minithumbup
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Aug 17,2016
Featured Review
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Emily was polite and welcoming whenever we needed something at Northwood, highly recommend Northwood Southampton. Emily was very helpful at the end of our tenancy....
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Comment on agent fees
Fair
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Mar 28,2016
Minithumbup
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Mar 28,2016
Featured Review
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Jemma, was very welcoming and accommodating on all viewings to the property we purchased through yourselves. I was disappointed when on collecting the keys on completion day that Jemma was not there to give us the keys and the keys were not out ready for collection, and no other agent had been given instructions on handover. Otherwise everything else was satisfactory....
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N/A
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Mar 23,2016
Minithumbup
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Mar 23,2016
Featured Review
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Excellent service. Jemma went above and beyond to ensure all was achieved in a timely manner. Extremely professional and personable. I will definitely use this company again....
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Comment on agent fees
Brilliant!
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Jul 22,2016
Minithumbdown
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Jul 22,2016
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Absolutely awful service, first time renting the place was in a bad way so dirty! Professionally cleaned so they say! The place was unlivable! Roll on 6 months never again would I go through Northwood!...
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By: Nicki Waterhouse
Jul 25, 2016
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We are so sorry to read that your experience with Northwood has not been a good one. We always aim to ensure that our properties are professionally cleaned prior to a move in and will be taking this up with the contractor directly. If you would like to pop in and have a chat with me then I'm sure we can come to an agreement. We ideally like to have all of our tenants view the property prior to taking it on to prevent any disappointment.....
Feb 28,2016
Minithumbup
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Feb 28,2016
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Jemma and the team at Northwood have been nothing short of outstanding in the past year that I have been working with them. They have rented my property out for a year and subsequently sold it at the end of the lease agreement. Every aspect of their work has been seamless, with a friendly atmosphere and welcoming customer experience I would whole heartedly recommend them and certainly work with them again....
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Comment on agent fees
Fair
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Feb 23,2016
Minithumbup
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Feb 23,2016
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Straightforward and professional. The fees were a bit high but they were quick in getting us signed up, worked around the christmas break to get us in the new flat ASAP, and have been helpful in sorting out issues to do with the previous tenants not paying some of their utility bills. Additionally Simon has been particularly helpful in getting the carpets and broken oven replaced, and is still chasing though some other maintenance issues for us over a month after moving in....
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Comment on agent fees
High but seemingly worth it.
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Feb 19,2016
Minithumbup
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Feb 19,2016
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Just completed on my purchase. Jemma has always been very helpful and on hand to revisit the property. There was no Estate Agent colouring of the facts. She has always revealed the properties potential, but not tried to hide anything. Jemma has gone above and beyond what would normally be expected. Really happy with this service. Many thanks Jemma....
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Comment on agent fees
Not applicable.
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Feb 16,2016
Minithumbup
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Feb 16,2016
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The process of buying my house went very smoothly, Jemma is a friendly down to earth girl who was always on hand if I need her. The cheeky banter helped the process along too :-)...
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N/a
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Feb 05,2016
Minithumbup
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Feb 05,2016
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The Serrvice that I have received from Northwoods in Southampton has been fantastic over the couple of years I have been renting a house from them. Jemma has always answered any question I had and sorted out any issues/problems I had immeadiateky. Would recommend and use them again....
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Comment on agent fees
Good
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Jan 21,2016
Minithumbup
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Jan 21,2016
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We viewed a property with Kieran - who was a great person, explained what he knew about the property. He also was very honest as some things he didn't know when I asked questions - which I really appreciate as I feel some estate agents will say whatever you want to hear! We signed the property and the process and service has been very professional! I also felt the fees where very good value for money - also was pleased to hear the renewal fee was only £36 which was music to my ears after p...
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Comment on agent fees
GREAT!
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Jan 15,2016
Minithumbup
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Jan 15,2016
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Kieran was so helpful, polite and friendly. He met us on time at the house we wanted to view at very short notice, showed us around and answered all of our questions. We met him at their office straight after to sign. All the staff was friendly, offered chocolate and entertained our daughter while we filled out the forms! Amanda (Mandy) was also very helpful with the referencing and confirmation! The whole experience was so smooth, on the phone, in person and in emails....
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Comment on agent fees
Competitive
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Jan 14,2016
Minithumbup
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Jan 14,2016
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Northwood is a great agent! They resolve things efficiently, also staff is really helpful and easy to communication. And I love the property I rent!!!...
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Jan 12,2016
Minithumbup
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Jan 12,2016
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My wife and I have nothing but praise for all of the team at Northwood, Southampton. We viewed the property with Kieran who was super friendly, informative and approachable. Kieran and Jemma walked us through everything and took the stress out of securing the property. Amanda and Nicki were also very helpful and efficient with all the paperwork and email contact. The team are all very friendly and very happy to help and answer any questions etc We would highly recommend Northwood due to the ...
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Comment on agent fees
Very reasonable fees - when enquiring with other letting agents some were charging double (!!) the amount that Northwood charge. The cost of renewal of tenancy is the cheapest we have come across in our 10 years of letting properties through various agents. We also liked how transparent and upfront they were, for instance the upfront admin fee includes the checkout fee (which most agents surprise you with at the end of tenancy!)
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Dec 23,2015
Minithumbup
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Dec 23,2015
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I can not fault mandy at northwood southampton. She was brilliant and very helpful and if it wasn't for her I could still be in a horrible situation that I once was, but thanks to mandy me and my children are now in a lovely rented property and safe. I felt that mandy put her heart and sole into this and u think northwood should be honoured to have her working for them. I have already recommended northwood and mandy to a few people I know. Keiran who was their when I viewed the property on a c...
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Dec 17,2015
Minithumbup
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Dec 17,2015
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I have been renting with Northwood for the past six months, and shall be moving into my second flat with them in a few days. They have been very helpful since day 1, answering to any queries we had, and on both occasions, going the extra mile to help us secure the property we wanted. The staff that I did come in contact with have been very helpful, especially Kieran who has always been available to help, approachable and responsible in his work. All in all, I can say that the team makes searc...
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Comment on agent fees
reasonable compared to other agents in the area
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Dec 15,2015
Minithumbup
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Dec 15,2015
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I have lived in the property for just over a year and a half and have had very few issues. Anything that arose was resolved quickly and with no fuss or cost on my part. The agents have always been friendly, helpful and pro-active. Would recommend....
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Dec 14,2015
Minithumbup
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Dec 14,2015
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My dealings with Mandy and Kieran have been managed in a very timely and sufficient manner. All requests have been followed up and when I have been unable to answer my phone, clearly communicated voicemails have been left on every occasion. My overall experience has been a positive one....
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Dec 11,2015
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Dec 11,2015
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I find the staff rude and very unhelpful. Never listen and speak over you when discussing issues. I feel they like to play a blame game and make you feel intimidated. When we mention issues with the property nothing really gets sorted and we as tenants are being charged for call outs although the issues were raised when we moved in and were exsisting issues prior to moving in....
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Comment on agent fees
Ridiculous fees. Very high :(
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By: Manager
Dec 14, 2015
View all comments (1)
We are so sorry to hear that you feel this way and we take these matters very seriously. Northwood would not apportion blame concerning maintenance unless a professional contractor has informed us of the decision. I feel that it would be beneficial for you to come into the office and discuss the matter with me directly so we can talk through the problem/s you have experienced. Hopefully we can come to an agreement regarding the matter in hand. On a separate note, I see that you feel Northwoo....
Nov 27,2015
Minithumbup
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Nov 27,2015
0 people found
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I have been renting with northwood for just over a year now,since that time i have had a couple of problems with my hot water and heating,when i contacted them about these they where extremely helpful both times. one was fixed the same day of contact and the other the following day.I would definitely recommend them to anyone thinking about using them .many thanks to the team keep up the good work....
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Nov 19,2015
Minithumbup
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Nov 19,2015
0 people found
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I have just rented a property via Jemma at Northwood, which is the first time I have ever used a Letting Agent. I viewed numerous properties whilst searching and had some major disappointments (including some Agents not even showing up to appointments). Jemma and the team made the whole process run smoothly and without any problems. I had a few queries in my first couple of days in the property and Northwood couldn't have helped more in answering my questions and resolving any teething proble...
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Nov 16,2015
Minithumbup
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Nov 16,2015
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We recently let our property for the first time .We made appointments with numerous letting agents and decided to go with Northwood because of Jemma our negotiator, who was amazing, We did not know an awful lot about the process and were very nervous. Jemma talked us through what we needed to do and made us feel really comfortable. Jemma went above and beyond what we would have expected, and we have complete confidence in her and would recommend Jemma and therefore Northwood to anyone that we kn...
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Nov 10,2015
Minithumbup
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Nov 10,2015
0 people found
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Superb service from start to finish. Came to these guys when our new rental fell through with a weeks notice and the staff did everything they could to ensure we could move into a new place in that timeframe. Really helpful an very low levels of the normal hassle involved! Also they were great when we needed to end our tenancy early due to moving work. 10/10...
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Nov 05,2015
Minithumbup
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Nov 05,2015
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Hi bought, selling and been a landlord with nortwoods but would just like to say jemma is an absolute star in the team, also has the right answers and nothing is to much trouble for her, hard working and thorough...
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Nov 02,2015
Minithumbup
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Nov 02,2015
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Our experience with Northwood was by far the best service from any of the local estate agents. The staff were friendly and very helpful and took into consideration all of our needs, ie finding us a dog friendly property, something that Belvoir even with their affiliation with Dogs Trust were unable to do and most others would not even help at all Morris Dibben being the most useless. We would not hesitate in using Northwood again in the future....
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Oct 24,2015
Minithumbup
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Oct 24,2015
0 people found
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The team at Northwood recently handled an NHBC warranty claim for me relating to an improperly installed boiler. This was potentially a serious and complicated problem that initially worried me as an overseas landlord. However, the team at Northwood took full ownership of the situation and handled all the details relating to the claim, to coordinating getting all the work done, and by following up with a final inspection afterwards. This was impressive work and was carried out with full attentio...
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Comment on agent fees
The concept of the guaranteed income is a very good option for long term landlords who live away from the area.
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Oct 24,2015
Minithumbup
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Oct 24,2015
0 people found
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My inital contact with Northwood was through Jemma who arranged a viewing of a flat that I entered into a letting agreement for. She was really nice and handled things professionally during the viewing and the paperwork. In general all the girls in the office have been very nice and answered all our questions. Problems with the flat have been sorted quickly. Would love to rent through Northwood again if ever needed....
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Comment on agent fees
transparent and acceptable
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Oct 22,2015
Minithumbup
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Oct 22,2015
0 people found
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I'm a new tenant with Northwood, and after a couple of months, I can say so far so good. There was a minor maintenance issue which was quickly rectified. All of the staff were particularly friendly and helpful, but Kieran stood out to me as a young man who will do well in this business. Thanks guys!...
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Comment on agent fees
I will always be of the opinion that agent's fees are too high, but Northwood's were reasonable in comparison.
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Oct 22,2015
Minithumbup
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Oct 22,2015
0 people found
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Nicki was a great help when selling my house, which sold within a few days of being advertised with Northwood. She went through every step with me, putting me in touch with anyone I needed to make the whole experience run smoothly. With her friendly and professional manner, Nicki made dealing with Northwood a pleasure and I wouldn't hesitate to recommend their services....
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Oct 15,2015
Minithumbup
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Oct 15,2015
0 people found
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What can i say? Northwood, Southampton were so helpful, friendly, caring, kind and easy to work with. All the people who helped me, i am truly grateful for all the help. They were easy to understand, reliable and very helpful at all times. They made the process really quick and easy. They worked around my needs and if i need help they answer quickly and understandably. If any problem appeared they would sort it quickly. They were all very good. Also a special thank you to Kieran Whittle and Sam...
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Oct 14,2015
Minithumbup
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Oct 14,2015
0 people found
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Jemma was fantastic, she kept me well informed and acted as the key mediator when communication between solicitors was strained. She maintained a highly professional demeanour whilst dealing with a challenging purchase. She was always punctual and reliable, a true woman of her word. I would recommend Northwood especial Jemma to sell your property. I am so happy with their support I am using them as the management agency for my property, which I know is in good hands....
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Oct 14,2015
Minithumbup
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Oct 14,2015
0 people found
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As a landlord I have had my property on the rent guarantee scheme with Northwoods for just over a year. I have found the service to be extremely helpful taking all the hassle out of being a Landlord. I've had problems in the past with tenants not paying their rent but since being with Northwoods this is no longer an issue. All the staff have been extremely professional and polite. The Manager, Nicki in particular has been exceptionally helpful going above and beyond as a manger. When I had an un...
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Comment on agent fees
The fees are very reasonable and I am very happy with the monthly rent I now receive.
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Oct 14,2015
Minithumbup
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Oct 14,2015
0 people found
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I have been a customer of Northwood for approximately 5 months and the service has been impeccable. The staff have all been extremely professional, friendly and informative and I have phoned on more than one occasion with queries and have always received a polite and courteous response. I would definitely recommend this company....
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Oct 14,2015
Minithumbup
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Oct 14,2015
0 people found
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I have recently sold my property through Northwood, My reason for choosing Northwood was team all gave a fantastic responce and service answering any questions when needed, With Kayleigh advising me on the property and making it look to its full potential and Nicki doing evening viewings to fit in with the needs of the possible buyers. The house was sold within 3 days for the full asking price and with 2 offers from the 3 viewing on the 1st night I was a very surprised and happy. I have been k...
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Areas covered
  • SO15
  • Southhampton
  • SO16
  • Romsey
  • S)17
  • SO52
  • SO50
  • SO31
  • SO32
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £90,000
  • Max: £298,000

Letting
  • Min: £0
  • Max: £298,000

ARLA TPOS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 4 42 10 5 0 6 0 3 1
Jemma Mead Jemma Mead
Sales Manager
25 reviews

About Jemma I have worked for Northwood for the past 3 years and deal with the sales in the office. I previously worked in a corporate Estate Agency as a sales and lettings negotiator. I love working for Northw View full profile
Kieran Whittle Kieran Whittle
Lettings Negotiator
20 reviews

About Kieran I am mainly based in Northwood’s lettings department as a negotiator, but I am also in charge of some of the admin work, including the tenant renewals and Gas Safety's. I have been with the Southamp View full profile
Nicki Waterhouse Nicki Waterhouse
Manager
15 reviews

About Nicki After leaving corporate to join Northwood in June 2013 I like the personal and flexible services we offer. I enjoy meeting landlords at properties to provide a unique product and make renting a hassl View full profile
Samantha Whittle Samantha Whittle
Administrative Assistant
8 reviews

About Samantha No description set View full profile
Stuart Calvert Stuart Calvert
Director
2 reviews

About Stuart No description set View full profile
Kayleigh Wyatt Kayleigh Wyatt
Administrative Assistant
1 reviews

About Kayleigh I currently work part time in the administration side of the business, although do still help with lettings and viewings, as previous to me going on maternity I worked as a full time lettings negotiat View full profile
Emily Burden Emily Burden
Inventory and Check out clerk
4 reviews

About Emily No description set View full profile
Simon Bartlett Simon Bartlett
Maintenance Manager
1 reviews

About Simon No description set View full profile
Bradley Whittle - upload your photo Bradley Whittle
Trainee Negotiator
0 reviews

About Bradley No description set View full profile

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Last updated at 9:26 AM 08/05/2015 by allAgents

Complaints Procedure

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Last updated at 9:26 AM 08/05/2015 by allAgents

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