• Jemma Mead
    Jemma Mead
  • Kieran Whittle
    Kieran Whittle
  • Nicki Burgess
    Nicki Burgess
  • Samantha Gardner
    Samantha Gardner
  • Stuart Calvert
    Stuart Calvert
  • Kayleigh Wyatt
    Kayleigh Wyatt
  • claim your profile
    Mandy Bevan
  • Simon Bartlett
    Simon Bartlett
  • claim your profile
    Emma Tennant
  • claim your profile
    Carly Drover
As a leading Southampton estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

1 Bellvue Road Southampton
Hampshire
SO15 2AW

023 8033 7775
Aug 16,2017
Minithumbup
Jemma Mead
By: 'Kostas'
Aug 16,2017
0 people found
this helpful
Good, smiling Jemma has been always helpful, professional and excellent in her service whenever we needed her assistance. Thank you Jemma and keep up the good work....
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Aug 03,2017
Minithumbup
Kieran Whittle
By: 'Kostas'
Aug 03,2017
0 people found
this helpful
Thank you Kieran for your service during our stay at 54 Cromwell Road. You are always helpful and present when we needed you. Wish all agents to follow your example of professionalism and customer service. Keep up the good work!!!...
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Nicki Burgess
By: 'Catherine.'
Aug 01,2017
0 people found
this helpful
I decided to instruct Northwood as my letting agents after reading the reviews online, as I am not familiar to the area locally. From the day I got in touch with them, Nicki Waterhouse in particular made life so much easier for me. I live quite far from the rental property, but Nicki volunteered help and information when I needed to find a plumber/oven cleaner and even ordered and was personally there to take delivery of a fridge for the property. The inventory was very thorough and professional...
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Comment on agent fees
Although not the cheapest in Southampton, they are not expensive either. You get what you pay for sums it up really.
Was this helpful? Yes
May 24,2017
Minithumbup
Nicki Burgess
By: 'GP'
May 24,2017
1 people found
this helpful
Highly recommended!! With personal experience of dealing with poor letting agents in the past, it was refreshing to find an agent that manages to maintain a fair and objective balance between the interests of tenants and those of landlords. In spite of some initial minor 'teething difficulties' at the outset, Northwood Southampton invariably work hard to resolve issues and keep things running smoothly, for tenants and landlords alike. The staff are kind, courteous, open and honest. A pleasure to...
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Was this helpful? Yes
May 19,2017
Minithumbup
Nicki Burgess
By: 'Claire Carter'
May 19,2017
2 people found
this helpful
In my dealings with Northwood, I had exceptional customer service and Nicki was especially helpful and understanding. I would thoroughly recommend Northwood and would definitely use them myself, again....
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Was this helpful? Yes
Feb 13,2017
Minithumbup
Nicki Burgess
Kieran Whittle
By: 'Maddie'
Feb 13,2017
1 people found
this helpful
I cannot thank Nicki enough for all of her hard work to ensure a stressful and unwanted move went as smoothly as possible for me. I was told I had 2 months to move and find a new property for myself and young Son before Christmas. A property became available through Northwood but it had been hugely neglected and ruined by the previous tenants, so knowing I did not have many options, Nicki worked endlessly to make sure the house was fit to move into. She organised a brand new kitchen to be fitted...
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Comment on agent fees
Relative
Was this helpful? Yes
Jan 21,2017
Minithumbup
Nicki Burgess
By: 'Nick Jenkin'
Jan 21,2017
2 people found
this helpful
The service and advice I received from Nicki was absolutely first class. Everything about letting a property was explained in a simple manner and the transition was seamless. This is the first time I have rented a property and I would certainly recommend Nicki and Northwood as a company. One very happy customer! :-) Nick Jenkin...
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Dec 29,2016
Minithumbup
Jemma Mead
Kieran Whittle
By: 'Gayle'
Dec 29,2016
3 people found
this helpful
Thanks to all the staff at Northwood Southampton, especially Jemma, Kieran and Nicki, for their professional, patient and courteous service throughout the rental period. I would definitely recommend renting with them....
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Oct 20,2016
Minithumbup
By: 'Neil'
Oct 20,2016
1 people found
this helpful
Excellent service throughout the rental period. Good service, professional & courteous at all times. I would definitely use again in the future should the need arise....
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Oct 07,2016
Minithumbup
Kieran Whittle
By: 'Stephen'
Oct 07,2016
1 people found
this helpful
Consistently excellence service and response times from the team, very willing to help and go the extra mile. I didn't have many interactions with Northwood, but that in itself is a complement to how smooth and easy everything has been over the 4 years I was renting through them....
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Comment on agent fees
You get what you pay for!
Was this helpful? Yes
Aug 17,2016
Minithumbup
By: 'T and F'
Aug 17,2016
1 people found
this helpful
Emily was polite and welcoming whenever we needed something at Northwood, highly recommend Northwood Southampton. Emily was very helpful at the end of our tenancy....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 22,2016
Minithumbdown
By: 'Asmith'
Jul 22,2016
0 people found
this helpful
Absolutely awful service, first time renting the place was in a bad way so dirty! Professionally cleaned so they say! The place was unlivable! Roll on 6 months never again would I go through Northwood!...
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Was this helpful? Yes
By: Nicki Waterhouse
Jul 25, 2016
View all comments (1)
We are so sorry to read that your experience with Northwood has not been a good one. We always aim to ensure that our properties are professionally cleaned prior to a move in and will be taking this up with the contractor directly. If you would like to pop in and have a chat with me then I'm sure we can come to an agreement. We ideally like to have all of our tenants view the property prior to taking it on to prevent any disappointment. ...
Mar 28,2016
Minithumbup
Jemma Mead
By: 'Jemma'
Mar 28,2016
0 people found
this helpful
Jemma, was very welcoming and accommodating on all viewings to the property we purchased through yourselves. I was disappointed when on collecting the keys on completion day that Jemma was not there to give us the keys and the keys were not out ready for collection, and no other agent had been given instructions on handover. Otherwise everything else was satisfactory....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 23,2016
Minithumbup
Jemma Mead
By: 'Lisa'
Mar 23,2016
0 people found
this helpful
Excellent service. Jemma went above and beyond to ensure all was achieved in a timely manner. Extremely professional and personable. I will definitely use this company again....
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Comment on agent fees
Brilliant!
Was this helpful? Yes
Feb 28,2016
Minithumbup
Jemma Mead
By: 'Richard'
Feb 28,2016
0 people found
this helpful
Jemma and the team at Northwood have been nothing short of outstanding in the past year that I have been working with them. They have rented my property out for a year and subsequently sold it at the end of the lease agreement. Every aspect of their work has been seamless, with a friendly atmosphere and welcoming customer experience I would whole heartedly recommend them and certainly work with them again....
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 23,2016
Minithumbup
Simon Bartlett
By: 'H Jones'
Feb 23,2016
0 people found
this helpful
Straightforward and professional. The fees were a bit high but they were quick in getting us signed up, worked around the christmas break to get us in the new flat ASAP, and have been helpful in sorting out issues to do with the previous tenants not paying some of their utility bills. Additionally Simon has been particularly helpful in getting the carpets and broken oven replaced, and is still chasing though some other maintenance issues for us over a month after moving in....
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Comment on agent fees
High but seemingly worth it.
Was this helpful? Yes
Feb 19,2016
Minithumbup
Jemma Mead
By: 'Kate'
Feb 19,2016
0 people found
this helpful
Just completed on my purchase. Jemma has always been very helpful and on hand to revisit the property. There was no Estate Agent colouring of the facts. She has always revealed the properties potential, but not tried to hide anything. Jemma has gone above and beyond what would normally be expected. Really happy with this service. Many thanks Jemma....
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Comment on agent fees
Not applicable.
Was this helpful? Yes
Feb 16,2016
Minithumbup
Jemma Mead
By: 'Hope1989'
Feb 16,2016
0 people found
this helpful
The process of buying my house went very smoothly, Jemma is a friendly down to earth girl who was always on hand if I need her. The cheeky banter helped the process along too :-)...
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Comment on agent fees
N/a
Was this helpful? Yes
Feb 05,2016
Minithumbup
Jemma Mead
By: 'JB123'
Feb 05,2016
0 people found
this helpful
The Serrvice that I have received from Northwoods in Southampton has been fantastic over the couple of years I have been renting a house from them. Jemma has always answered any question I had and sorted out any issues/problems I had immeadiateky. Would recommend and use them again....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 21,2016
Minithumbup
Kieran Whittle
By: 'Tiana and James'
Jan 21,2016
0 people found
this helpful
We viewed a property with Kieran - who was a great person, explained what he knew about the property. He also was very honest as some things he didn't know when I asked questions - which I really appreciate as I feel some estate agents will say whatever you want to hear! We signed the property and the process and service has been very professional! I also felt the fees where very good value for money - also was pleased to hear the renewal fee was only £36 which was music to my ears after p...
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Comment on agent fees
GREAT!
Was this helpful? Yes
Jan 15,2016
Minithumbup
Kieran Whittle
By: 'Aline'
Jan 15,2016
0 people found
this helpful
Kieran was so helpful, polite and friendly. He met us on time at the house we wanted to view at very short notice, showed us around and answered all of our questions. We met him at their office straight after to sign. All the staff was friendly, offered chocolate and entertained our daughter while we filled out the forms! Amanda (Mandy) was also very helpful with the referencing and confirmation! The whole experience was so smooth, on the phone, in person and in emails....
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Comment on agent fees
Competitive
Was this helpful? Yes
Jan 14,2016
Minithumbup
By: 'Gytha'
Jan 14,2016
0 people found
this helpful
Northwood is a great agent! They resolve things efficiently, also staff is really helpful and easy to communication. And I love the property I rent!!!...
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Jan 12,2016
Minithumbup
Kieran Whittle
By: 'SimonJo'
Jan 12,2016
0 people found
this helpful
My wife and I have nothing but praise for all of the team at Northwood, Southampton. We viewed the property with Kieran who was super friendly, informative and approachable. Kieran and Jemma walked us through everything and took the stress out of securing the property. Amanda and Nicki were also very helpful and efficient with all the paperwork and email contact. The team are all very friendly and very happy to help and answer any questions etc We would highly recommend Northwood due to the ...
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Comment on agent fees
Very reasonable fees - when enquiring with other letting agents some were charging double (!!) the amount that Northwood charge. The cost of renewal of tenancy is the cheapest we have come across in our 10 years of letting properties through various agents. We also liked how transparent and upfront they were, for instance the upfront admin fee includes the checkout fee (which most agents surprise you with at the end of tenancy!)
Was this helpful? Yes
Dec 23,2015
Minithumbup
By: 'janette'
Dec 23,2015
0 people found
this helpful
I can not fault mandy at northwood southampton. She was brilliant and very helpful and if it wasn't for her I could still be in a horrible situation that I once was, but thanks to mandy me and my children are now in a lovely rented property and safe. I felt that mandy put her heart and sole into this and u think northwood should be honoured to have her working for them. I have already recommended northwood and mandy to a few people I know. Keiran who was their when I viewed the property on a c...
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Was this helpful? Yes
Dec 17,2015
Minithumbup
Kieran Whittle
By: 'Claire'
Dec 17,2015
0 people found
this helpful
I have been renting with Northwood for the past six months, and shall be moving into my second flat with them in a few days. They have been very helpful since day 1, answering to any queries we had, and on both occasions, going the extra mile to help us secure the property we wanted. The staff that I did come in contact with have been very helpful, especially Kieran who has always been available to help, approachable and responsible in his work. All in all, I can say that the team makes searc...
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Comment on agent fees
reasonable compared to other agents in the area
Was this helpful? Yes
Dec 15,2015
Minithumbup
By: 'Elliot'
Dec 15,2015
0 people found
this helpful
I have lived in the property for just over a year and a half and have had very few issues. Anything that arose was resolved quickly and with no fuss or cost on my part. The agents have always been friendly, helpful and pro-active. Would recommend....
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Was this helpful? Yes
Dec 14,2015
Minithumbup
Kieran Whittle
By: 'Hugh McDade'
Dec 14,2015
0 people found
this helpful
My dealings with Mandy and Kieran have been managed in a very timely and sufficient manner. All requests have been followed up and when I have been unable to answer my phone, clearly communicated voicemails have been left on every occasion. My overall experience has been a positive one....
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Dec 11,2015
Minithumbdown
By: 'Sadface'
Dec 11,2015
0 people found
this helpful
I find the staff rude and very unhelpful. Never listen and speak over you when discussing issues. I feel they like to play a blame game and make you feel intimidated. When we mention issues with the property nothing really gets sorted and we as tenants are being charged for call outs although the issues were raised when we moved in and were exsisting issues prior to moving in....
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Comment on agent fees
Ridiculous fees. Very high :(
Was this helpful? Yes
By: Manager
Dec 14, 2015
View all comments (1)
We are so sorry to hear that you feel this way and we take these matters very seriously. Northwood would not apportion blame concerning maintenance unless a professional contractor has informed us of the decision. I feel that it would be beneficial for you to come into the office and discuss the matter with me directly so we can talk through the problem/s you have experienced. Hopefully we can come to an agreement regarding the matter in hand. On a separate note, I see that you feel Northwoo ...
Nov 27,2015
Minithumbup
By: 'graham hansford'
Nov 27,2015
0 people found
this helpful
I have been renting with northwood for just over a year now,since that time i have had a couple of problems with my hot water and heating,when i contacted them about these they where extremely helpful both times. one was fixed the same day of contact and the other the following day.I would definitely recommend them to anyone thinking about using them .many thanks to the team keep up the good work....
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Was this helpful? Yes
Nov 19,2015
Minithumbup
Jemma Mead
By: 'Scott'
Nov 19,2015
0 people found
this helpful
I have just rented a property via Jemma at Northwood, which is the first time I have ever used a Letting Agent. I viewed numerous properties whilst searching and had some major disappointments (including some Agents not even showing up to appointments). Jemma and the team made the whole process run smoothly and without any problems. I had a few queries in my first couple of days in the property and Northwood couldn't have helped more in answering my questions and resolving any teething proble...
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Was this helpful? Yes
Areas covered
  • SO15
  • Southhampton
  • SO16
  • Romsey
  • S)17
  • SO52
  • SO50
  • SO31
  • SO32
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £90,000
  • Max: £298,000

Letting
  • Min: £0
  • Max: £298,000

ARLA TPOS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 4 47 10 5 0 6 0 3 1
Jemma Mead Jemma Mead
Sales Manager
27 reviews

About Jemma I have worked for Northwood for the past 4 years and deal with the sales in the office. I previously worked in a corporate Estate Agency as a sales and lettings negotiator. I love working for Northw View full profile
Kieran Whittle Kieran Whittle
Assistant Branch Manager
23 reviews

About Kieran I have worked with Northwood for many years and I have now taken the role of Assistant Branch Manager. View full profile
Nicki Burgess Nicki Burgess
Branch Manager
20 reviews

About Nicki After leaving corporate to join Northwood in June 2013 I like the personal and flexible services we offer. I enjoy meeting landlords at properties to provide a unique product and make renting a hassl View full profile
Samantha Gardner Samantha Gardner
Administrative Assistant
8 reviews

About Samantha No description set View full profile
Stuart Calvert Stuart Calvert
Director
2 reviews

About Stuart No description set View full profile
Kayleigh Wyatt Kayleigh Wyatt
Administrative Assistant
1 reviews

About Kayleigh I currently work part time in the administration side of the business, although do still help with lettings and viewings, as previous to me going on maternity I worked as a full time lettings negotiat View full profile
Mandy Bevan - upload your photo Mandy Bevan
Administrator
0 reviews

About Mandy No description set View full profile
Simon Bartlett Simon Bartlett
Accounts Manager
1 reviews

About Simon No description set View full profile
Emma Tennant - upload your photo Emma Tennant
Maintenance Manager
0 reviews

About Emma No description set View full profile
Carly Drover - upload your photo Carly Drover
Inventory and Check out Clerk
0 reviews

About Carly No description set View full profile

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Last updated at 9:26 AM 08/05/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:26 AM 08/05/2015 by allAgents

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