100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
56% lettings fee satisfaction
No description for branch.
Latest Reviews
Featured Review
a
reviewed by 'Carly Welsh'
Featured Review
a
reviewed by 'Carole'
Featured Review
a
reviewed by 'David Longley'
Featured Review
a
reviewed by 'Beth'
Featured Review
a
reviewed by 'Adam P'
23rd Jul 2019
reviewed by 'Annabelle Pendlebury'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £121,750 | £475,000 |
| Lettings | 100% | 56% | £400 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 28 | 1 | 9 | 11 | 13 | 1 | 1 | 0 | 5 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Featured Review
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Jul 08,2015
Jul 08,2015
0
people found
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This is the first time I have rented out a property and been a landlady and I don't think I would of been able to do it with out the help of Daniel and his team at Northwood.
Everything was so easy, transparent and detailed ...
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Great run down of costs. I went with the guaranteed rent scheme and the costs listed and the way this has worked out was perfect for me and my husband
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Sep 25,2013
Sep 25,2013
0
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From the moment I picked up the phone to Northwood Estate Agents and spoke to Daniel I knew that fiinally I was in the hands of a professional. I was going through some turbulence in my life and Daniel explained my options for selling and/...
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Dec 30,2012
Dec 30,2012
0
people found
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Daniel has organised the refurbishment of both flats - both on time and to budget. 29 was done a while ago and was quickly tenanted by quality person offering long term rental income without hassle. No 13 has been more of an issue - originally due to ...
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Jun 22,2013
Jun 22,2013
0
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The property was in excellent, clean condition when I took it. All documentation (e.g. inventory) was very professional and clear. Whenever I had to contact the office, staff were polite and dealt with my query promptly, whether by telephone or email. The tumble dryer ...
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Apr 19,2013
Apr 19,2013
1
people found
this helpful
this helpful
Having used Northwood for over 2 years now I couldn't possibly praise them enough for the work they have done, the speed they have worked at and the courtesy shown by them during any correspondence or communication. Whether it be Adam, Dan or Daniel, I have ...
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Jul 23,2019
Jul 23,2019
0
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We rented the property for a year, had cold water showers for 2-3 months, no one come fix the boiler we were offered no compensation or anything. They charge absurd fees, deducted over £500 from the deposit, for absolutely nothing at all. They charged us £70 for ...
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Jul 12,2019
Jul 12,2019
0
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Daniel Harris is a bully. Has a habit of making peoples life a misery, causing illness and stress due to his small man power trip syndrome. Unfair rent hikes on properties I wouldn't even let my dog live in. Yet you have the cheek to ...
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May 15,2019
May 15,2019
0
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We have recently rented our first family home through Northwood.Kelly was so helpful from the start. She really made our renting process stress free. From applying for the house to signing the keys she couldn't do enough for us. Many times I called the ...
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Comment on agent fees
Good
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Mar 12,2019
Mar 12,2019
0
people found
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I have to be truly honest, over the last few years of renting a property from Northwood, there has been some set backs and delays. However the last few times I have had a query or if there has been a problem with the property, ...
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Comment on agent fees
Bad
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Jul 17,2018
Jul 17,2018
1
people found
this helpful
this helpful
I recently let a house through Kelly Smith at Northwood Sale, Kelly was very helpful in making it a stress free letting. Very professional and helpful , I wouldn't hesitate in dealing with Kelly and Northwood again. Very pleased....
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Comment on agent fees
Fair
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Jan 02,2018
Jan 02,2018
0
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Northwood is a great Estate Agent. Professional, efficient and a pleasure to deal with. Highly recommend and would definitely use again....
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Comment on agent fees
Good
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Dec 07,2017
Dec 07,2017
0
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I recently renewed my lettings agreement with Daniel Harris at Northwood. It wasn't easy to meet up due my work location and prior commitments, but Daniel was very flexible in arranging a meeting. I wanted to explore various options, Daniel explained the pros and cons (...
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Comment on agent fees
Reasonable
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Apr 10,2017
Apr 10,2017
0
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Northwood did a good job and achieved the right price for our house. They also assisted greatly with in chasing the actions during the legal process....
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Comment on agent fees
Market rates for fees.
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Mar 18,2017
Mar 18,2017
14
people found
this helpful
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The bullying tactics used by Northwood, Sale, are nothing short of obscene. Suspiciously, two previous comments I have placed on all agents have disappeared. So here it is again: Putting rent up 3 days before signing a contract of renewal with no notice, and threatening to ...
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Comment on agent fees
Awful.
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Mar 24, 2018
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Hi mate, I agree with you!. I've had the same experience, I would like to talk to you what is your email address? ...
“Outstanding customer service, kept fully informed throughout the sale procedure, ......”
Dec 23,2016
Dec 23,2016
0
people found
this helpful
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Outstanding customer service, kept fully informed throughout the sale procedure, they have had the patience of saints as it was very challenging dealing with a shared ownership sale, highly recommend 😀...
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Comment on agent fees
It's reasonable
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Dec 11,2016
Dec 11,2016
1
people found
this helpful
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We have just moved house and would like to thank Jason for his enthusiasm and professionalism.Jt was a pleasure doing business with such a nice man....
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Comment on agent fees
No agent fees .We were buying.
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Sep 27,2016
Sep 27,2016
14
people found
this helpful
this helpful
I rented a property from Daniel Harris, I was bullied by him throughout, my space invaded. Jobs weren't done. I suffered severe depression and anxiety through this man. I've never met anyone as rude and disrespectful as him all my life. DO NOT Rent from ...
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Comment on agent fees
Bad
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Mar 24, 2018
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Hi mate, I suffered the same treatment from Mr. Harris. I would like to speak to you in more detail about your experience, what is you email address? Thanks ...
Sep 05,2016
Sep 05,2016
9
people found
this helpful
this helpful
Absolutely appalling. I have had the miss-pleasure of communicating with Daniel on a few occasions; ridiculously rude and arrogant, especially considering I'm basically a customer. He has single handedly; with a little help from Chloe, guaranteed that I will never use this agency again. I ...
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Comment on agent fees
The extra fees are ridiculous, such as oven cleaning, contract renewal and termination charges.
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Mar 24, 2018
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Hi there, I've suffered a similar experience from Mr Harris, I would like to speak to you in my detail. Please email me clarke.ward.1989@gmail.com ...
Aug 18,2016
Aug 18,2016
0
people found
this helpful
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We were selling the family home and we were very happy with the service provided by Daniel and Chloe. We achieved way above the asking price and a sale was agreed very quickly.
It was an emotional time for us but with the support and ...
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Comment on agent fees
Fees were not the cheapest but after some negotiating we reached an acceptable level but as we achieved above the asking price and received excellent service it was worth it.
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Aug 18, 2016
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It was a pleasure to work with you both through this process. I am over the moon we achieved such a high price and the sale went as smoothly as possible.
Please be assured if you need anything in the future do not hesitate to contact the team. ...
Apr 20,2016
Apr 20,2016
0
people found
this helpful
this helpful
My house purchase and sale was not a straightforward process but Northwood worked really hard to make it happen and nothing was too much trouble. Jason Kron worked tirelessly on our behalf to overcome the issues we faced and we're in and delighted with our ...
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Comment on agent fees
Fees were extremely competitive and the level of service was not compromised at all by this. Jason worked extremely hard for the money!!
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Apr 23, 2016
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Thank you for the amazing feedback Emma, I really appreciate it! Definitely not the most straight forward sale but we got there in the end! Enjoy your new property and thank you for everything!
Thanks
Jason Kron ...
Feb 26,2016
Feb 26,2016
1
people found
this helpful
this helpful
Excellent service . Very professional staff. Always kept us updated with appointments and feedback, attained a reasonable deal on the sale of our property.
S.Simpson...
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Comment on agent fees
Good
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Feb 26, 2016
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Thank You for the great feedback Mr Simpson! It was a pleasure selling your property and we wish you all the luck with your next adventure! ...
Feb 17,2016
Feb 17,2016
0
people found
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Fantastic service from start to finish. Very quick to get the property on the market and gave good advice on asking price. Received lots of offers within a week of the property being on the market. Following acceptance of the offer the support provided was ...
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Comment on agent fees
Fee's were very competitive and worthwhile as the offer received was above the asking price
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Dec 11,2015
Dec 11,2015
14
people found
this helpful
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I have never met anyone as rude, patronising and an all round arrogant person as Daniel Harris. I do not know how the Sale branch has stayed open! They do not know what they are doing whatsoever. They do not know when your tenancy starts ...
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Comment on agent fees
‚£320.00 to take a name off the tenancy! What an utter joke. Clearly interested in making money is all and not about having good reliable tenants.
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Mar 24, 2018
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Hi, I suffered a similar experinace from Mr Harris. I would like to speak in detail about your experinace? Please email me clarke.ward.1989@gmail.com. ...
Nov 30,2015
Nov 30,2015
8
people found
this helpful
this helpful
I used Northwood in my capacity as a landlord on the rental guarantee scheme for 18 months. I write this review in the hope that it helps other potential customers make an informed decision about whether they wish to use Northwood. I will start by saying ...
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Nov 25,2015
Nov 25,2015
1
people found
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The team at Northwood especially Jason Kron, were very supportive in helping us sell our property and move on. They were professional, consistent and committed to getting our home sold, even when there were hold ups and the process of selling seemed to take longer ...
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Comment on agent fees
One of the most affordable currently-Value for money.
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Feb 17,2015
Feb 17,2015
8
people found
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From the start me and my flat mate felt patronized and completely left alone when it came to any problems with this flat. to be fair to northwood, problems we had were due to issues with the property itself. I recently found out that the ...
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What agent could do to change your mind?
quicker response to emails. Actually sound like you want to help your tenants. I would highly recommend they get away from this landlord as the property is falling apart. the flat below us which i am guessing is owned by the same landlord had water running down all 4 walls in their apartment. they were also suffering from a leak pretty much the whole time they lived there. Most tenants moved on pretty quickly which im not surprised about at all.Attached Filesnbsp;
Comment on agent fees
admin fees very high
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Apr 22, 2015
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Also to update this review. After Moving out, a checkout fee of £70 was added to be removed from our deposit. this wasn't on the agreement that we signed and we had to fight to get this removed. We were also charged £100 for a professional oven clean on an oven that was pretty much unusable when we moved in. the reasoning we were given was. As the Courtesy of cleaning it was given to us when we moved in we should pay for one when we moved out. If you're going to be offering an oven in the plac ...
Dec 08,2014
Dec 08,2014
1
people found
this helpful
this helpful
I only have good things to say about Northwood, Daniel & his team.
I have been renting my property through them for several years now and always found all the staff there courteous, professional and good at what they do.
Whenever there has been a maintenance ...
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Comment on agent fees
The fees were competitive but not the cheapest. I have learnt that you get what you pay for and whilst I paid a little more and his proved better in long run especially when I have had to apply to retain the tenants deposit.
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Nov 27,2014
Nov 27,2014
1
people found
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Daniel is very good at keeping us informed of issues/events with the property He offers good advice on solutions to problems. He is very good at sourcing and managing tradesmen as required.
He also offered good advice in selling the property, including sourcing legal ...
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Nov 20,2014
Nov 20,2014
10
people found
this helpful
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Absolutely disgusting, bad attitude, very rude and unprofessional.
Me and my partner have rented our property since March and had nothing but issues, leaks ect.
We have ongoing issues with the team at Northwood who are very rude and patronising.
The leak has already been ...
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Sep 25,2014
Sep 25,2014
0
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Adam has managed the letting our property. Daniel managed the sale of our property. Both have been energetic in accomplishing the best for us and they have ensured the property was tenanted as much as possible and then subsequently ensured that the sale achieved the ...
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Samuel Jeffries
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood aims to run a high calibre lettings and estate agency business.
Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:-
Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint must be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
Making a formal complaint
If for whatever reason you remain dissatisfied then you should:
Write to us:
FAO The Complaints Officer
Northwood GB Limited
The Main Barn
Cams Hall Estate
Fareham
PO16 8UT
or E-mail us at
customerservice@northwooduk.com
Please provide full written details of your complaint and copies of any supporting evidence.
The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take approximately 21 days.
In our letter (the final viewpoint letter) we will explain:
• The outcome of our investigation.
• What we will do to put things right if we have made a mistake.
Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter.
The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process.
Further details of the Property Ombudsman are available at www.tpos.co.uk
