Northwood - South Manchester, Sale, M33

67 reviews 4/5 rating
  • % valuation accuracy
  • 78% recommend
  • 62% fee satisfaction
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    Daniel Harris
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    Andrew Lecester
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    Adam Hurwitch
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    Dan Warnock-Smith
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    Jason Kron
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    Chloe Dillon
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    Chloe James
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    Aaran Ryatt
No description for branch.
Northwood

43-45 Cross Street Sale
Cheshire
M33 7FT

0161 973 1333
Apr 10,2017
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Daniel Harris
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Chloe Dillon
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Apr 10,2017
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Northwood did a good job and achieved the right price for our house. They also assisted greatly with in chasing the actions during the legal process....
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Comment on agent fees
Market rates for fees.
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Mar 18,2017
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Mar 18,2017
2 people found
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The bullying tactics used by Northwood, Sale, are nothing short of obscene. Suspiciously, two previous comments I have placed on all agents have disappeared. So here it is again: Putting rent up 3 days before signing a contract of renewal with no notice, and threatening to evict by Monday (this was on a Friday) if the increased rent wasn't agreed to and a new contract signed, at the standard 'admin fee' of £100 to sign a generic contract. The visit to the property was conducted by the bran...
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Comment on agent fees
Awful.
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Dec 23,2016
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Dec 23,2016
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Outstanding customer service, kept fully informed throughout the sale procedure, they have had the patience of saints as it was very challenging dealing with a shared ownership sale, highly recommend Γ°ΕΈΛœβ‚¬...
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Comment on agent fees
It's reasonable
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Dec 11,2016
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Jason Kron
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Dec 11,2016
1 people found
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We have just moved house and would like to thank Jason for his enthusiasm and professionalism.Jt was a pleasure doing business with such a nice man....
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No agent fees .We were buying.
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Nov 16,2016
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Daniel Harris
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Nov 16,2016
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I know many people ignore bad reviews, saying that only angry or disappointed customers write reviews. But if you believe any reviews, please believe this one and do not rent your property out through, or rent a property through Northwood. I've been in around 10 different rented properties over the last 15 years due to moving around the country. I moved into a Northwood property 6 months ago, and have nothing but aggravation. The local director (*) is possibly the rudest man I've had the di...
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Comment on agent fees
For renting contracts, high.
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By: Daniel Harris
Nov 17, 2016
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I am very sorry that you feel this way and want to assure you that we do everything possible to make the rental process as smooth as possible. In your case you property does suffer from damp and we are in the process of having this rectified although some of this is caused by condensation which can only be remedied by airing the property. Also we had arranged to have the property refurbished with a new boiler and kitchen which has been hugely beneficial to you and was done as a gesture of good w ...
Sep 27,2016
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Sep 27,2016
2 people found
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I rented a property from Daniel Harris, I was bullied by him throughout, my space invaded. Jobs weren't done. I suffered severe depression and anxiety through this man. I've never met anyone as rude and disrespectful as him all my life. DO NOT Rent from Northwood, sale....
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Bad
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Sep 05,2016
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Daniel Harris
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Sep 05,2016
1 people found
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Absolutely appalling. I have had the miss-pleasure of communicating with Daniel on a few occasions; ridiculously rude and arrogant, especially considering I'm basically a customer. He has single handedly; with a little help from Chloe, guaranteed that I will never use this agency again. I have made formal complaint which magically disappeared, which makes me questions Northwood as a whole. Within the first week there was a gas leak from three parts of the pipe. The sink had a leak and the ov...
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Comment on agent fees
The extra fees are ridiculous, such as oven cleaning, contract renewal and termination charges.
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Aug 18,2016
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Chloe Dillon
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Daniel Harris
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Aug 18,2016
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We were selling the family home and we were very happy with the service provided by Daniel and Chloe. We achieved way above the asking price and a sale was agreed very quickly. It was an emotional time for us but with the support and helpful advice from Chloe the sale progressed to completion without any problems....
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Comment on agent fees
Fees were not the cheapest but after some negotiating we reached an acceptable level but as we achieved above the asking price and received excellent service it was worth it.
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By: Chloe Dillon
Aug 18, 2016
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It was a pleasure to work with you both through this process. I am over the moon we achieved such a high price and the sale went as smoothly as possible. Please be assured if you need anything in the future do not hesitate to contact the team. ...
Apr 20,2016
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Jason Kron
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Apr 20,2016
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My house purchase and sale was not a straightforward process but Northwood worked really hard to make it happen and nothing was too much trouble. Jason Kron worked tirelessly on our behalf to overcome the issues we faced and we're in and delighted with our purchase. Thank you Northwood!...
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Comment on agent fees
Fees were extremely competitive and the level of service was not compromised at all by this. Jason worked extremely hard for the money!!
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By: Jason Kron
Apr 23, 2016
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Thank you for the amazing feedback Emma, I really appreciate it! Definitely not the most straight forward sale but we got there in the end! Enjoy your new property and thank you for everything! Thanks Jason Kron ...
Feb 26,2016
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Jason Kron
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Chloe Dillon
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Feb 26,2016
1 people found
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Excellent service . Very professional staff. Always kept us updated with appointments and feedback, attained a reasonable deal on the sale of our property. S.Simpson...
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Comment on agent fees
Good
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By: Chloe Dillon
Feb 26, 2016
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Thank You for the great feedback Mr Simpson! It was a pleasure selling your property and we wish you all the luck with your next adventure! ...
Feb 17,2016
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Chloe Dillon
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Feb 17,2016
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Fantastic service from start to finish. Very quick to get the property on the market and gave good advice on asking price. Received lots of offers within a week of the property being on the market. Following acceptance of the offer the support provided was excellent all the way through to completion...
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Comment on agent fees
Fee's were very competitive and worthwhile as the offer received was above the asking price
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Dec 11,2015
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Dec 11,2015
6 people found
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I have never met anyone as rude, patronising and an all round arrogant person as Daniel Harris. I do not know how the Sale branch has stayed open! They do not know what they are doing whatsoever. They do not know when your tenancy starts or when due for renewal but keep asking for £80 to renew it! We wanted to remove someone from the tenancy and was told we had to pay £250 to do this even though our tenancy was due for renewal and then when I questioned it they changed the price to &...
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β€š£320.00 to take a name off the tenancy! What an utter joke. Clearly interested in making money is all and not about having good reliable tenants.
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Nov 30,2015
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Adam Hurwitch
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Daniel Harris
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Nov 30,2015
2 people found
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I used Northwood in my capacity as a landlord on the rental guarantee scheme for 18 months. I write this review in the hope that it helps other potential customers make an informed decision about whether they wish to use Northwood. I will start by saying I would not recommend Northwood. We chose Northwood because they seemed to be the most professional agency out the few we met. However, it soon became apparent that this was not the case. From start to finish, there was one problem after anothe...
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Nov 25,2015
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Jason Kron
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Nov 25,2015
1 people found
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The team at Northwood especially Jason Kron, were very supportive in helping us sell our property and move on. They were professional, consistent and committed to getting our home sold, even when there were hold ups and the process of selling seemed to take longer than anticipated. They kept us informed on a weekly basis and were proactive through out the process. They understood our requirements and met them. It was a pleasure to work with Northwood . I would definitely recommend Northwood to ...
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Comment on agent fees
One of the most affordable currently-Value for money.
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Jul 08,2015
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Daniel Harris
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Jul 08,2015
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This is the first time I have rented out a property and been a landlady and I don't think I would of been able to do it with out the help of Daniel and his team at Northwood. Everything was so easy, transparent and detailed when it came to dealing with them. For some reason communication skills appear to a rarity in today's world of customer service but thankfully Daniel and team kicked that trend and were always on hand if I needed them through out the whole initiation process. I had courted ...
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Comment on agent fees
Great run down of costs. I went with the guaranteed rent scheme and the costs listed and the way this has worked out was perfect for me and my husband
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Feb 17,2015
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Daniel Harris
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Feb 17,2015
5 people found
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From the start me and my flat mate felt patronized and completely left alone when it came to any problems with this flat. to be fair to northwood, problems we had were due to issues with the property itself. I recently found out that the landlord was est mates (the estate agents quote) with the branch manager. This is probably why there wasn't much pressure put on the landlord to get problems solved. Any problems we had we notified northwood in writing by email so we had a paper trail of th...
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What agent could do to change your mind?
quicker response to emails. Actually sound like you want to help your tenants. I would highly recommend they get away from this landlord as the property is falling apart. the flat below us which i am guessing is owned by the same landlord had water running down all 4 walls in their apartment. they were also suffering from a leak pretty much the whole time they lived there. Most tenants moved on pretty quickly which im not surprised about at all.
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Comment on agent fees
admin fees very high
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By: Mathew
Apr 22, 2015
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Also to update this review. After Moving out, a checkout fee of £70 was added to be removed from our deposit. this wasn't on the agreement that we signed and we had to fight to get this removed. We were also charged £100 for a professional oven clean on an oven that was pretty much unusable when we moved in. the reasoning we were given was. As the Courtesy of cleaning it was given to us when we moved in we should pay for one when we moved out. If you're going to be offering an oven in the ...
Dec 08,2014
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Daniel Harris
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Dec 08,2014
1 people found
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I only have good things to say about Northwood, Daniel & his team. I have been renting my property through them for several years now and always found all the staff there courteous, professional and good at what they do. Whenever there has been a maintenance issue it has been dealt with efficiently with my best interests at the core of any decisions they have made including making sure that I haven't been charged for an electrician to change a bulb (as one tenant previously tried!!) ...
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Comment on agent fees
The fees were competitive but not the cheapest. I have learnt that you get what you pay for and whilst I paid a little more and his proved better in long run especially when I have had to apply to retain the tenants deposit.
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Nov 27,2014
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Dan Warnock-Smith
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Nov 27,2014
1 people found
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Daniel is very good at keeping us informed of issues/events with the property He offers good advice on solutions to problems. He is very good at sourcing and managing tradesmen as required. He also offered good advice in selling the property, including sourcing legal advice....
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Nov 20,2014
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Nov 20,2014
5 people found
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Absolutely disgusting, bad attitude, very rude and unprofessional. Me and my partner have rented our property since March and had nothing but issues, leaks ect. We have ongoing issues with the team at Northwood who are very rude and patronising. The leak has already been sealed once and took months for them to respond. We have a dog and both work full time hours because they couldn't come round when they wanted to we was threatened tonight with notice of eviction for not complying and have b...
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Sep 25,2014
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Adam Hurwitch
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Daniel Harris
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Sep 25,2014
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Adam has managed the letting our property. Daniel managed the sale of our property. Both have been energetic in accomplishing the best for us and they have ensured the property was tenanted as much as possible and then subsequently ensured that the sale achieved the best value for us. There have been times when communication with the Sale office was not efficient and we had to deal with a call centre. This was not a good experience. When we have dealt direct with the individuals they were al...
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Aug 29,2014
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Daniel Harris
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Aug 29,2014
4 people found
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Well where do I begin, this agent is undoubtedly the worst by far in the whole of South Manchester, I have never once had a good experience with this agent! Not only is the service extremely poor, the outrageous excuse of a manager (Daniel Harris) is ultimately the rudest, most foul mouthed, arrogant people I have ever witnessed. For a supposedly successful business this man has absolutely no people skills what so ever and will do just about anything to get you into a property. Mine was dirty, s...
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By: Daniel Harris
Aug 29, 2014
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I am truly sorry that this has happened to you however and unfortunately the condition of the property is not down to Northwood but the landlord and owner of the properties themselves. When we take properties on we outline a schedule of works and standards to our owners of how a lettable property should be although this is not always followed. Northwood do not own any of the properties that we rent and therefore we are only duty bound to inform them of best practice. If this has not been followe ...
Aug 28,2014
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Aug 28,2014
4 people found
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Possibly one of the most uneducated, rude, arrogant man I have ever come across in my life. Without a doubt the worst experience I have ever had with this agent. I have never been so insulted by just one person in all my life and do not think the "manager" of this company even knows how to run a professional business such as this one claims to be! Completely oblivious to other peoples feelings and I would advise EVERYONE to look else where if you are thinking about renting from this AW...
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By: Daniel Harris
Aug 29, 2014
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I am very sorry to hear that you have had this experience however if you would like to explain to me the circumstances and if there has been a misunderstanding then I may be able to explain the position a little better. Alternatively if Northwood is at fault then it will prevent what ever has happened not being repeated with any of our other customers by your constructive criticism allowing us to change our procedures for the better. Kind Regards Daniel Harris ...
Mar 18,2014
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Mar 18,2014
1 people found
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I was very disappointed with this agent\'s performance overall, they vastly inflated the sales price of this property in question, there was a £20K difference between what they valued the property at to the actual final sales price. Their fee was not flexible either as the competition came in lower. I would never ever deal with them again. I have absolutely not faith at all in money grabbing agents that think of themselves rather than their customer - the seller!!...
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What agent could do to change your mind?
agree to price match and value the property at a more realistic rate, there was no way the valuation was correct.
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By: Daniel HArris
Mar 25, 2014
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I am very sorry that you feel this was way and want to assure you that when valuing a property we do not seek to over value but the value we give is a reflection of the higher prices we have achieved for our clients over and above our competitors. In fact if you look at the review left below from a Mr Paul Foster you can see from his review that he was and is very happy and in fact we achieved above the asking price for his property and an asking price that was more than our competitors valued t ...
Feb 17,2014
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Adam Hurwitch
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Daniel Harris
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Feb 17,2014
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I have been pleased with the service that Northwood have provided. On a few occasions when there have been problems with tenants,they have solved it to my satisfaction. I have usually dealt with Adam or Daniel in sorting out any concerns....
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Jan 22,2014
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Jan 22,2014
6 people found
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Northwood is one of the most unprofessional agencies that one could ever find! Do not trust them and do not hope that, if something is broken, they\'ll fix it, because they won\'t. Upon the signing of my contract (which I wanted to be 12 months), they said they will only do 6 months. Okay. I accepted that, despite knowing that they\'d increase the rent in the future. When I moved in, the flat was in an awful condition, and the cleaning that they promised wasn\'t done. I had to pay £120...
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By: Daniel Harris Branch Manager
Jan 22, 2014
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I am very sorry Fahed that you feel this way and if I may go some way to explaining the situation. Northwood do not own the property and only manage the property on behalf of the landlord as such any maintenance work has to be agreed by the landlord and with you reporting your oven being broken so close to Christmas and the fact that it was still operational albeit not all the settings we felt that it did not constitute an emergency as ultimately it was still usable. Also the landlord was abroa ...
Nov 07,2013
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Dan Warnock-Smith
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Daniel Harris
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Nov 07,2013
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What can I say, these guys worked incredibly hard on our behalf for a deal involving 3 parties, we also bought through them at the same time as selling our property, we sold for over our asking price and bought for under, couldn\'t of worked out better for us, Dan & Daniel are deal makers plain and simple and without there valuable advice and work rate the whole thing could very easily of fallen through being as complicated as it was. Can\'t thank them enough, would recommend to anyone whole...
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Nov 04,2013
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Nov 04,2013
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Always quick and efficient response, professional manner and thorough service. Quick to repsond in case or problems, could perhaps be more proactive in anticipating future problems....
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Oct 24,2013
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Oct 24,2013
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They competently managed firstly the initial refurbishment of the property prior to letting, they then managed various tenants, certificates, repairs, etc without me having to travel over there to see to things myself. When it came to selling the property they managed to obtain a very good price and all went through smoothly....
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Oct 11,2013
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Oct 11,2013
5 people found
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Rude. Poor service. Despite us ringing to confirm northwood did not turn up to prearranged viewing . The house owner was surprised when we knocked on their door which was embarrassing for us. No apology from Daniel but plenty of excuses as to why he hadnt met us as planned. Estate agents generally have a bad name but this is the worst experience that we had....
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What agent could do to change your mind?
Been polite, acted as though the customer is more important than himself.
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By: Daniel Harris
Oct 28, 2013
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I am very sorry that you feel you have had a bad service from Northwood and I apologise for my late arrival and for any embarrassment this had caused. In explanation, I am sometimes late for an appointment for any number of reasons but mainly due to experiencing traffic or because the viewing before has arrived late or run over its allotted time. I do try and arrive early for appointments but sometimes this target is not met. I am sincerely sorry for any inconvenience this has caused you. ...
Sep 25,2013
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Daniel Harris
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Sep 25,2013
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From the moment I picked up the phone to Northwood Estate Agents and spoke to Daniel I knew that fiinally I was in the hands of a professional. I was going through some turbulence in my life and Daniel explained my options for selling and/or renting which gave me both choice and flexibility. I decided that selling was the right option for me. Whereas my house had stayed on the market for over 18 months with other agencies, Northwood sold the house within months and at a fair market rate. E...
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Areas covered
  • M33
    M32
    WA14
    WA15
    WA16
    M20
    M21
    M22
    M23
    M31
    M41
    M44
    M30
    SK1
    SK2
    SK3
    SK4
    SK5
    SK6
    SK7
    SK8
    SK12
    SK13
    SK14
    M27
    M14
    M13
    M34
    M50
    M6
    M1
  • We cover pretty much the entire South Manchester area including but not limited to: Sale, Altrincham, Timperley, Broadheath, Hale, Bowdon, Knutsford, Woodford, Stretford, Urmston, Wythenshawe, Chorlton, Didsbury, Stockport, Cheadle, Cheadle Hulme, Bramhall, Hazel Grove, Offerton, Heaton Norris, Heaton Moor, Heald Green, Old Trafford, Eccles, Irlam, Carrington, Swinton, Worsley, Salford, City Centre, Poynton, Disley, Marple, Bredbury, Reddish, Denton, Hyde, Withington, Fallowfield, Whalley Range, Hulme, Longsight, Gorton,
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
62% customers were satisfied with fees 68% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£121,750
  • Max: Β£475,000

Letting
  • Min: Β£0
  • Max: Β£121,750

NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 1 4 11 13 1 1 0 5 2
Daniel Harris - upload your photo Daniel Harris
 27 reviews

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Andrew Lecester - upload your photo Andrew Lecester
 1 reviews

About Andrew No description set View full profile
Adam Hurwitch - upload your photo Adam Hurwitch
 12 reviews

About Adam No description set View full profile
Dan Warnock-Smith - upload your photo Dan Warnock-Smith
 6 reviews

About Dan No description set View full profile
Jason Kron - upload your photo Jason Kron
 4 reviews

About Jason No description set View full profile
Chloe Dillon - no image available Chloe Dillon
Negotiator 4 reviews

About Chloe No description set View full profile
Chloe James Chloe James
Lettings & Sales Negotiator 0 reviews

About Chloe No description set View full profile
Aaran Ryatt - upload your photo Aaran Ryatt
Lettings Manager 0 reviews

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Fees

We will beat any official offer or quote on a like for like basis
Last updated at 5:34 PM 10/04/2015 by allAgents

Complaints Procedure



Northwood aims to run a high calibre lettings and estate agency business.

Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:-



Making an initial complaint



Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint must be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.



Making a formal complaint



If for whatever reason you remain dissatisfied then you should:


Write to us:


FAO The Complaints Officer

Northwood GB Limited

The Main Barn

Cams Hall Estate

Fareham

PO16 8UT



or E-mail us at


customerservice@northwooduk.com


Please provide full written details of your complaint and copies of any supporting evidence.


The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.



Receiving your complaint



We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.



Resolving your complaint



We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take approximately 21 days.

In our letter (the final viewpoint letter) we will explain:

Ҁ’ The outcome of our investigation.

Ҁ’ What we will do to put things right if we have made a mistake.



Ombudsman Review



If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter.


The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process.


Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 5:34 PM 10/04/2015 by allAgents

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Opening hours


  • Monday: 09:30 - 17:30
  • Tuesday: 09:30 - 17:30
  • Wednesday: 09:30 - 17:30
  • Thursday: 09:30 - 17:30
  • Friday: 09:30 - 17:30
  • Saturday: 09:30 - 12:00
  • Sunday: Closed

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