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Northwood

43-45 Cross Street Sale
Cheshire
M33 7FT

0161 973 1333
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Properties for Sale
Properties to Rent

Jan 02,2018
Minithumbup
By: 'G Smith'
Jan 02,2018
0 people found
this helpful
Northwood is a great Estate Agent. Professional, efficient and a pleasure to deal with. Highly recommend and would definitely use again....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 07,2017
Minithumbup
By: 'Richard T'
Dec 07,2017
0 people found
this helpful
I recently renewed my lettings agreement with Daniel Harris at Northwood. It wasn't easy to meet up due my work location and prior commitments, but Daniel was very flexible in arranging a meeting. I wanted to explore various options, Daniel explained the pros and ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 10,2017
Minithumbup
By: 'Steve'
Apr 10,2017
0 people found
this helpful
Northwood did a good job and achieved the right price for our house. They also assisted greatly with in chasing the actions during the legal process....
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Comment on agent fees
Market rates for fees.
Was this helpful? Yes
Mar 18,2017
Minithumbdown
By: 'Ben150'
Mar 18,2017
12 people found
this helpful
The bullying tactics used by Northwood, Sale, are nothing short of obscene. Suspiciously, two previous comments I have placed on all agents have disappeared. So here it is again: Putting rent up 3 days before signing a contract of renewal with no notice, and threatening to ...
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Comment on agent fees
Awful.
Was this helpful? Yes
By: Clarke
Mar 24, 2018
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Hi mate, I agree with you!. I've had the same experience, I would like to talk to you what is your email address? ...
Dec 23,2016
Minithumbup
By: 'MISS A B'
Dec 23,2016
0 people found
this helpful
Outstanding customer service, kept fully informed throughout the sale procedure, they have had the patience of saints as it was very challenging dealing with a shared ownership sale, highly recommend Γ°ΕΈΛœβ‚¬...
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Comment on agent fees
It's reasonable
Was this helpful? Yes
Dec 11,2016
Minithumbup
By: 'Jan & Nigel'
Dec 11,2016
1 people found
this helpful
We have just moved house and would like to thank Jason for his enthusiasm and professionalism.Jt was a pleasure doing business with such a nice man....
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Comment on agent fees
No agent fees .We were buying.
Was this helpful? Yes
Sep 27,2016
Minithumbdown
By: 'Angry ex tenant'
Sep 27,2016
13 people found
this helpful
I rented a property from Daniel Harris, I was bullied by him throughout, my space invaded. Jobs weren't done. I suffered severe depression and anxiety through this man. I've never met anyone as rude and disrespectful as him all my life. DO NOT Rent from ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Clarke
Mar 24, 2018
View all comments (1)
Hi mate, I suffered the same treatment from Mr. Harris. I would like to speak to you in more detail about your experience, what is you email address? Thanks ...
Sep 05,2016
Minithumbdown
By: 'Max Barlow'
Sep 05,2016
8 people found
this helpful
Absolutely appalling. I have had the miss-pleasure of communicating with Daniel on a few occasions; ridiculously rude and arrogant, especially considering I'm basically a customer. He has single handedly; with a little help from Chloe, guaranteed that I will never use this agency again. I ...
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Comment on agent fees
The extra fees are ridiculous, such as oven cleaning, contract renewal and termination charges.
Was this helpful? Yes
By: Clarke
Mar 24, 2018
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Hi there, I've suffered a similar experience from Mr Harris, I would like to speak to you in my detail. Please email me clarke.ward.1989@gmail.com ...
Aug 18,2016
Minithumbup
By: 'Miss-p'
Aug 18,2016
0 people found
this helpful
We were selling the family home and we were very happy with the service provided by Daniel and Chloe. We achieved way above the asking price and a sale was agreed very quickly. It was an emotional time for us but with the support and ...
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Comment on agent fees
Fees were not the cheapest but after some negotiating we reached an acceptable level but as we achieved above the asking price and received excellent service it was worth it.
Was this helpful? Yes
By: Chloe Dillon
Aug 18, 2016
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It was a pleasure to work with you both through this process. I am over the moon we achieved such a high price and the sale went as smoothly as possible. Please be assured if you need anything in the future do not hesitate to contact the team. ...
Apr 20,2016
Minithumbup
By: 'Emma Dodd'
Apr 20,2016
0 people found
this helpful
My house purchase and sale was not a straightforward process but Northwood worked really hard to make it happen and nothing was too much trouble. Jason Kron worked tirelessly on our behalf to overcome the issues we faced and we're in and delighted with our ...
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Comment on agent fees
Fees were extremely competitive and the level of service was not compromised at all by this. Jason worked extremely hard for the money!!
Was this helpful? Yes
By: Jason Kron
Apr 23, 2016
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Thank you for the amazing feedback Emma, I really appreciate it! Definitely not the most straight forward sale but we got there in the end! Enjoy your new property and thank you for everything! Thanks Jason Kron ...
Feb 26,2016
Minithumbup
By: 'Mr S.Simpson'
Feb 26,2016
1 people found
this helpful
Excellent service . Very professional staff. Always kept us updated with appointments and feedback, attained a reasonable deal on the sale of our property. S.Simpson...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chloe Dillon
Feb 26, 2016
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Thank You for the great feedback Mr Simpson! It was a pleasure selling your property and we wish you all the luck with your next adventure! ...
Feb 17,2016
Minithumbup
By: 'Colin'
Feb 17,2016
0 people found
this helpful
Fantastic service from start to finish. Very quick to get the property on the market and gave good advice on asking price. Received lots of offers within a week of the property being on the market. Following acceptance of the offer the support provided was ...
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Comment on agent fees
Fee's were very competitive and worthwhile as the offer received was above the asking price
Was this helpful? Yes
Dec 11,2015
Minithumbdown
By: 'Angry Ex Tenant!'
Dec 11,2015
12 people found
this helpful
I have never met anyone as rude, patronising and an all round arrogant person as Daniel Harris. I do not know how the Sale branch has stayed open! They do not know what they are doing whatsoever. They do not know when your tenancy starts ...
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Comment on agent fees
β€š£320.00 to take a name off the tenancy! What an utter joke. Clearly interested in making money is all and not about having good reliable tenants.
Was this helpful? Yes
By: Clarke
Mar 24, 2018
View all comments (1)
Hi, I suffered a similar experinace from Mr Harris. I would like to speak in detail about your experinace? Please email me clarke.ward.1989@gmail.com. ...
Nov 30,2015
Minithumbdown
By: 'JC'
Nov 30,2015
7 people found
this helpful
I used Northwood in my capacity as a landlord on the rental guarantee scheme for 18 months. I write this review in the hope that it helps other potential customers make an informed decision about whether they wish to use Northwood. I will start by saying ...
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Was this helpful? Yes
Nov 25,2015
Minithumbup
By: 'Dr & Mrs Emeka Onyekwelu'
Nov 25,2015
1 people found
this helpful
The team at Northwood especially Jason Kron, were very supportive in helping us sell our property and move on. They were professional, consistent and committed to getting our home sold, even when there were hold ups and the process of selling seemed to take longer ...
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Comment on agent fees
One of the most affordable currently-Value for money.
Was this helpful? Yes
Jul 08,2015
Minithumbup
By: 'Carly Welsh'
Jul 08,2015
0 people found
this helpful
This is the first time I have rented out a property and been a landlady and I don't think I would of been able to do it with out the help of Daniel and his team at Northwood. Everything was so easy, transparent and detailed ...
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Comment on agent fees
Great run down of costs. I went with the guaranteed rent scheme and the costs listed and the way this has worked out was perfect for me and my husband
Was this helpful? Yes
Feb 17,2015
Minithumbdown
By: 'Mathew'
Feb 17,2015
7 people found
this helpful
From the start me and my flat mate felt patronized and completely left alone when it came to any problems with this flat. to be fair to northwood, problems we had were due to issues with the property itself. I recently found out that the ...
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What agent could do to change your mind?
quicker response to emails. Actually sound like you want to help your tenants. I would highly recommend they get away from this landlord as the property is falling apart. the flat below us which i am guessing is owned by the same landlord had water running down all 4 walls in their apartment. they were also suffering from a leak pretty much the whole time they lived there. Most tenants moved on pretty quickly which im not surprised about at all.
Attached Files
Comment on agent fees
admin fees very high
Was this helpful? Yes
By: Mathew
Apr 22, 2015
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Also to update this review. After Moving out, a checkout fee of £70 was added to be removed from our deposit. this wasn't on the agreement that we signed and we had to fight to get this removed. We were also charged £100 for a professional oven clean on an oven that was pretty much unusable when we moved in. the reasoning we were given was. As the Courtesy of cleaning it was given to us when we moved in we should pay for one when we moved out. If you're going to be offering an oven in the ...
Dec 08,2014
Minithumbup
By: 'Chris'
Dec 08,2014
1 people found
this helpful
I only have good things to say about Northwood, Daniel & his team. I have been renting my property through them for several years now and always found all the staff there courteous, professional and good at what they do. Whenever there has been a ...
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Comment on agent fees
The fees were competitive but not the cheapest. I have learnt that you get what you pay for and whilst I paid a little more and his proved better in long run especially when I have had to apply to retain the tenants deposit.
Was this helpful? Yes
Nov 27,2014
Minithumbup
By: 'Jan McIntosh'
Nov 27,2014
1 people found
this helpful
Daniel is very good at keeping us informed of issues/events with the property He offers good advice on solutions to problems. He is very good at sourcing and managing tradesmen as required. He also offered good advice in selling the property, including sourcing legal ...
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Was this helpful? Yes
Nov 20,2014
Minithumbdown
By: 'Shell'
Nov 20,2014
9 people found
this helpful
Absolutely disgusting, bad attitude, very rude and unprofessional. Me and my partner have rented our property since March and had nothing but issues, leaks ect. We have ongoing issues with the team at Northwood who are very rude and patronising. The leak has already been ...
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Was this helpful? Yes
Sep 25,2014
Minithumbup
By: 'Preferred Spaces'
Sep 25,2014
0 people found
this helpful
Adam has managed the letting our property. Daniel managed the sale of our property. Both have been energetic in accomplishing the best for us and they have ensured the property was tenanted as much as possible and then subsequently ensured that the sale achieved the ...
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Was this helpful? Yes
Aug 29,2014
Minithumbdown
By: '.'
Aug 29,2014
7 people found
this helpful
Well where do I begin, this agent is undoubtedly the worst by far in the whole of South Manchester, I have never once had a good experience with this agent! Not only is the service extremely poor, the outrageous excuse of a manager (Daniel Harris) ...
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Was this helpful? Yes
By: Daniel Harris
Aug 29, 2014
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I am truly sorry that this has happened to you however and unfortunately the condition of the property is not down to Northwood but the landlord and owner of the properties themselves. When we take properties on we outline a schedule of works and standards to our owners of how a lettable property should be although this is not always followed. Northwood do not own any of the properties that we rent and therefore we are only duty bound to inform them of best practice. If this has not been followe ...
Aug 28,2014
Minithumbdown
By: '01'
Aug 28,2014
8 people found
this helpful
Possibly one of the most uneducated, rude, arrogant man I have ever come across in my life. Without a doubt the worst experience I have ever had with this agent. I have never been so insulted by just one person in all my life and ...
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Was this helpful? Yes
By: Daniel Harris
Aug 29, 2014
View all comments (1)
I am very sorry to hear that you have had this experience however if you would like to explain to me the circumstances and if there has been a misunderstanding then I may be able to explain the position a little better. Alternatively if Northwood is at fault then it will prevent what ever has happened not being repeated with any of our other customers by your constructive criticism allowing us to change our procedures for the better. Kind Regards Daniel Harris ...
Mar 18,2014
Minithumbdown
By: 'Pete'
Mar 18,2014
2 people found
this helpful
I was very disappointed with this agent\'s performance overall, they vastly inflated the sales price of this property in question, there was a £20K difference between what they valued the property at to the actual final sales price. Their fee was not flexible ...
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What agent could do to change your mind?
agree to price match and value the property at a more realistic rate, there was no way the valuation was correct.
Attached Files
Was this helpful? Yes
By: Daniel HArris
Mar 25, 2014
View all comments (1)
I am very sorry that you feel this was way and want to assure you that when valuing a property we do not seek to over value but the value we give is a reflection of the higher prices we have achieved for our clients over and above our competitors. In fact if you look at the review left below from a Mr Paul Foster you can see from his review that he was and is very happy and in fact we achieved above the asking price for his property and an asking price that was more than our competitors valued t ...
Feb 17,2014
Minithumbup
By: 'jennifer hinsley'
Feb 17,2014
0 people found
this helpful
I have been pleased with the service that Northwood have provided. On a few occasions when there have been problems with tenants,they have solved it to my satisfaction. I have usually dealt with Adam or Daniel in sorting out any concerns....
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Was this helpful? Yes
Jan 22,2014
Minithumbdown
By: 'Tenant'
Jan 22,2014
7 people found
this helpful
Northwood is one of the most unprofessional agencies that one could ever find! Do not trust them and do not hope that, if something is broken, they\'ll fix it, because they won\'t. Upon the signing of my contract (which I wanted to be 12 ...
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Was this helpful? Yes
By: Daniel Harris Branch Manager
Jan 22, 2014
View all comments (1)
I am very sorry Fahed that you feel this way and if I may go some way to explaining the situation. Northwood do not own the property and only manage the property on behalf of the landlord as such any maintenance work has to be agreed by the landlord and with you reporting your oven being broken so close to Christmas and the fact that it was still operational albeit not all the settings we felt that it did not constitute an emergency as ultimately it was still usable. Also the landlord was abroa ...
Nov 07,2013
Minithumbup
By: 'Paul Foster'
Nov 07,2013
0 people found
this helpful
What can I say, these guys worked incredibly hard on our behalf for a deal involving 3 parties, we also bought through them at the same time as selling our property, we sold for over our asking price and bought for under, couldn\'t of worked ...
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Was this helpful? Yes
Nov 04,2013
Minithumbup
By: 'Hall'
Nov 04,2013
0 people found
this helpful
Always quick and efficient response, professional manner and thorough service. Quick to repsond in case or problems, could perhaps be more proactive in anticipating future problems....
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Was this helpful? Yes
Oct 24,2013
Minithumbup
By: 'Polly L'
Oct 24,2013
0 people found
this helpful
They competently managed firstly the initial refurbishment of the property prior to letting, they then managed various tenants, certificates, repairs, etc without me having to travel over there to see to things myself. When it came to selling the property they managed to obtain a ...
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Was this helpful? Yes
Oct 11,2013
Minithumbdown
By: 'Richard'
Oct 11,2013
7 people found
this helpful
Rude. Poor service. Despite us ringing to confirm northwood did not turn up to prearranged viewing . The house owner was surprised when we knocked on their door which was embarrassing for us. No apology from Daniel but plenty of excuses as to why he hadnt ...
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What agent could do to change your mind?
Been polite, acted as though the customer is more important than himself.
Attached Files
Was this helpful? Yes
By: Daniel Harris
Oct 28, 2013
View all comments (1)
I am very sorry that you feel you have had a bad service from Northwood and I apologise for my late arrival and for any embarrassment this had caused. In explanation, I am sometimes late for an appointment for any number of reasons but mainly due to experiencing traffic or because the viewing before has arrived late or run over its allotted time. I do try and arrive early for appointments but sometimes this target is not met. I am sincerely sorry for any inconvenience this has caused you. ...
Areas covered
  • M33
  • M22
  • M23
  • WA14
  • WA15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
68% customers were satisfied with fees 74% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£121,750
  • Max: Β£475,000

Letting
  • Min: Β£0
  • Max: Β£121,750

NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
28 1 6 10 13 1 1 0 5 2

Fees

We will beat any official offer or quote on a like for like basis
Last updated at 3:49 PM 02/01/2018 by Daniel

Complaints Procedure



Northwood aims to run a high calibre lettings and estate agency business.

Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:-



Making an initial complaint



Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint must be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.



Making a formal complaint



If for whatever reason you remain dissatisfied then you should:


Write to us:


FAO The Complaints Officer

Northwood GB Limited

The Main Barn

Cams Hall Estate

Fareham

PO16 8UT



or E-mail us at


customerservice@northwooduk.com


Please provide full written details of your complaint and copies of any supporting evidence.


The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.



Receiving your complaint



We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.



Resolving your complaint



We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take approximately 21 days.

In our letter (the final viewpoint letter) we will explain:

Ҁ’ The outcome of our investigation.

Ҁ’ What we will do to put things right if we have made a mistake.



Ombudsman Review



If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter.


The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process.


Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 3:49 PM 02/01/2018 by Daniel

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Branch - South Manchester, Sale, M33