As the very first Northwood office to open back in 1995, we are proud to have been providing the people of Portsmouth with quality homes for nearly 20 years. We provide a full range of both sales and lettings services alongside our very popular Guaranteed Rent service - ideal for busy landlords who are looking for a reliable, fixed income each and every month. So if you are looking for local, friendly experts who are passionate about property then talk to us.
Northwood

129 Havant Road Drayton, Portsmouth
Hampshire
PO6 2AA

023 9235 5777

“ Very helpful and polite... ”

May 14,2018
Minithumbup
By: 'Scott'
May 14,2018
0 people found
this helpful
I was very impressed with how helpful and polite April was, with showing me around the property answering all my questions and queries and also with her help with the completion of the application form....
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Comment on agent fees
Good
Was this helpful? Yes

“ Sale of our late parents' house.... ”

Mar 29,2018
Minithumbup
By: 'Jeannette & Jo'
Mar 29,2018
0 people found
this helpful
We have no regrets in contacting Simon to sell our late parents' property for us. He has given us excellent advice (this man really knows his business) and found us the ideal buyers at the right price. We could not have wished for a better ...
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Comment on agent fees
Worth every penny.
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“ Professional and helpful service from Harriet Simmonds.... ”

Mar 28,2018
Minithumbup
By: 'Aaron P'
Mar 28,2018
0 people found
this helpful
Northwood Estate Agents were very friendly and helpful with any questions I had when buying the property. In particularly, Harriet Simmonds who was a pleasure go through the process with, always keeping me up to date with how things were, and also going out her ...
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Comment on agent fees
Good
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“ A great experience... ”

Mar 27,2018
Minithumbup
By: 'Paula & Gordon Tanner'
Mar 27,2018
0 people found
this helpful
Thank you for the help and support throughout the selling process. Simon was always happy to take calls and if he was not around, Harriet was always happy to help....
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 29,2018
Minithumbup
By: 'Cheryl Hudson'
Jan 29,2018
0 people found
this helpful
Simon was very efficient and always kept us in the loop with both the purchase and sale of our property. He was very knowledgable and made what can be a stressful experience that little bit easier....
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Comment on agent fees
We were happy with the competitive rate.
Was this helpful? Yes
Jan 18,2018
Minithumbup
By: 'Norma and Haydn'
Jan 18,2018
0 people found
this helpful
If you want to sell your house go to Simon Bell at Northwood. We have recently completed on a sale which was presented and managed by Simon throughout and we were delighted with the service provided. Simon gave a sound valuation to ensure the prompt ...
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Comment on agent fees
Satisfactory
Was this helpful? Yes
Jan 13,2018
Minithumbup
By: 'Rich&Beth'
Jan 13,2018
0 people found
this helpful
Simon was very approachable easy to deal with and helped us sell our home at the right price and then ensured our chain ran smoothly and seemlessly. He was always prompt with returning any calls or answering any queries nothing was any trouble. Simon made ...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 28,2017
Minithumbup
By: 'Michelle and Sime'
Dec 28,2017
0 people found
this helpful
Simon Bell came to give us a valuation and we felt he gave a realistic value. Simon is very friendly and helpful. He not only sold our property, but also that of the people buying ours. We found that he was brilliant at liaising and ...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 04,2017
Minithumbup
By: 'Amanda Thompson'
Oct 04,2017
0 people found
this helpful
Simon was absolutely amazing. Made me feel very at ease and took control of everything, I did not have to worry about a thing. Kept me up to date with what was going on the whole time through selling my dads flat. I would strongly ...
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Was this helpful? Yes
Sep 27,2017
Minithumbup
By: 'L&MB'
Sep 27,2017
0 people found
this helpful
We had an excellent relationship with Northwood staff. They kept us fully informed of happenings in what turned out to be a protracted sale due to issues further down the chain. Advice given on sale issues and for us buying further away was always helpful. ...
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Comment on agent fees
About what we expected. No surprises.
Was this helpful? Yes
Sep 19,2017
Minithumbup
By: 'Emily'
Sep 19,2017
0 people found
this helpful
I recently let out my property with Samuel, and wanted to bring to your attention how please I have been with the service. Right from the beginning Samuel has been responsive, accessible, approachable and extremely helpful! Throughout each stage of the process I felt informed ...
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Was this helpful? Yes
Aug 18,2017
Minithumbup
By: 'Teresa'
Aug 18,2017
0 people found
this helpful
Simon was very helpful and empathetic with the sale of my late mother's house. Despite the 'challenges' along the way he proved to be most supportive and we completed the sale this month. I would highly recommend Simon and Northwoods....
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Comment on agent fees
Very good value for the effort needed to complete the sale
Was this helpful? Yes
Aug 13,2017
Minithumbdown
By: 'Kevin Grant'
Aug 13,2017
0 people found
this helpful
From the outset Simon was straightforward to deal with. He has throughout the sale of the house, which was my deceased mother's has dealt with all matters that have arisen, as he promised. The house had some issues, mainly around the need for updating/age ...
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Comment on agent fees
I have no complaints on the fees - they were as described by Simon on our first meeting with him.
Was this helpful? Yes
Aug 02,2017
Minithumbup
By: 'Simon Maple'
Aug 02,2017
0 people found
this helpful
An extremely professional service from start to finish. Everything was explained very clearly and no phone call or query was too much trouble. The staff at Northwood are very friendly and work well as a team. I would highly recommend Northwood to any potential seller....
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Comment on agent fees
Fees were typical and inline with expectation.
Was this helpful? Yes
Jul 26,2017
Minithumbup
By: 'Kate. Southsea'
Jul 26,2017
0 people found
this helpful
After having a bad experience with another estate agent we didn't hold out much hope that there were any 'nice ones' out there but then we met Simon! From the moment I first spoke to Simon to arrange a viewing he was honest, friendly, helpful ...
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Was this helpful? Yes
Jun 27,2017
Minithumbup
By: 'Sharon and paul'
Jun 27,2017
0 people found
this helpful
Simon and Sam helped us to sell our house recently . I have to say they were lovely and looked after us from the beginning all the way through to the end . They worked hard and chased things up when they needed to . Always got back ...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 26,2017
Minithumbup
By: 'Barry'
Jun 26,2017
0 people found
this helpful
I used Northwood to rent out my flat for five years and also to sell it. They are always helpful and professional and I would have no hesitation in recommending both the letting and sales teams....
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Was this helpful? Yes
Jun 24,2017
Minithumbup
By: 'Mike'
Jun 24,2017
0 people found
this helpful
Very professional and helpful throughout our purchase. Chased up the right people at the right times, always kept us in the loop but never bombarded us with phone calls and emails. Both Simon and Sam were very helpful to us as first time buyers and ...
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Was this helpful? Yes
May 11,2017
Minithumbup
By: 'Chris Tout'
May 11,2017
0 people found
this helpful
Good communication during the sell , professional and chased the buyers to push the sale, could not of been any happier , if I would to say one thing sometimes late for viewings...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 24,2017
Minithumbup
By: 'Amy'
Apr 24,2017
0 people found
this helpful
Simon and Northwood have been a pleasure to deal with from the very beginning. Nothing is too much trouble and commitments are always met. I would not hesitate to recommend them to anyone and if ever moving in the future would certainly use Northwood again. ...
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Comment on agent fees
Competitive
Was this helpful? Yes
Apr 07,2017
Minithumbup
By: 'Pat Stevens'
Apr 07,2017
0 people found
this helpful
I can honestly say that Simon Bell was a pleasure to communicate with from the moment i met him. He was always professional and very informative. He always replied to messages i left when out of the office. He also gave me plenty of notice ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 29,2017
Minithumbup
By: 'Ben Marshall'
Mar 29,2017
1 people found
this helpful
I arranged to view a property which turned out to not fit my needs. Sam was the agent I met who was very professional and friendly. He really listened to what I was looking for and suggested another property. Within minutes of walking in the ...
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Comment on agent fees
As the buyer I did not encounter any fees from the agent.
Was this helpful? Yes
Mar 23,2017
Minithumbup
By: 'Dr. Mike Hosking'
Mar 23,2017
1 people found
this helpful
Sale of our property was at the top end of a chain. Sale completed after several complications and delays (not of Northwoods nor our making) and throughout, Sam was diligent and efficient in progressing all elements of the chain. We were more than happy with ...
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Jan 26,2017
Minithumbup
By: 'Waverley Road Purchase'
Jan 26,2017
0 people found
this helpful
I am very pleased with the service Northwood Drayton provided. Simon was a pleasure to deal with & always willing to go an extra mile to help with the move. Communication was excellent and I would recommend their services again....
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Comment on agent fees
Aligned with market
Was this helpful? Yes
Jan 16,2017
Minithumbup
By: 'Claireabell'
Jan 16,2017
0 people found
this helpful
having listed and sold our house within less than a week, thanks to Simon Bell's speedy turn around, I would strongly recommend Northwood to friends and family looking to sell their home without the usual hassle that many agents can create. He was very proactive ...
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Was this helpful? Yes
Jan 03,2017
Minithumbdown
By: 'chubs'
Jan 03,2017
0 people found
this helpful
This company do not help when repairs are required to b completed we had to involve the council and environment health and even tried to sell the property before having to complete any work would never use them again and wouldn't recommend to anyone all ...
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Comment on agent fees
awful
Was this helpful? Yes
Dec 13,2016
Minithumbup
By: 'Mark D'
Dec 13,2016
0 people found
this helpful
I purchased a property through Northwood in Portsmouth. All the team and especially Simon were outstanding. Any queries i has were always answered. The communication throughout the process was exemplary. If i ever look to sell in the future i will be using the Northwood ...
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 11,2016
Minithumbup
By: 'Louise'
Dec 11,2016
1 people found
this helpful
Simon is brilliant. He always kept me updated throughout a very long process and was always so approachable and I could ask him anything. Simon is so friendly and has a great sense of humour which helps so much when coping with the stress of ...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 05,2016
Minithumbup
By: 'Stephen Taylor'
Dec 05,2016
0 people found
this helpful
This is the fifth time I've been involved in selling a property and it was without a doubt the best so far. In fact, I reckon that another agent is going to be hard pushed to beat it. Simon and the team at Northwood have ...
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Comment on agent fees
The fees were very reasonable and very transparent.
Was this helpful? Yes
Dec 02,2016
Minithumbup
By: 'marilyn and roy'
Dec 02,2016
0 people found
this helpful
Both Simon and Sam have made our move as less stressful as possible , always available for advice and ready to help if needed . Our best move was putting the sale of our house with Northwood and was lucky enough to buy with Northwood too ... Many ...
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Comment on agent fees
good
Was this helpful? Yes
Areas covered
  • PO1
  • Portsmouth
  • PO2
  • Gosport
  • PO3
  • Fareham
  • PO4
  • PO5
  • PO6
  • PO7
  • PO8
  • PO9
  • PO10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£27,350
  • Max: Β£550,000

Letting
  • Min: Β£0
  • Max: Β£0

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 0 32 2 39 1 19 0 10 0

Fees

Tenant Fees

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the rent.
Deposit

The value of the deposit may vary depending on your personal circumstances, but will be equal to at least one month’s rent.

When you find a property that you like, the agent may ask you to pay a reservation fee in order to process your application. The amount of this payment will form part of the total deposit if your application is successful.

This payment is non-refundable should you not wish to progress with the application, but will be returned to you in the event the landlord is unable to proceed.

When the tenancy starts, you will be asked to pay the balance of the deposit less any reservation fee paid already. This payment must be in cleared funds to enable the tenancy to commence.
Administration Charge*

Once your offer is accepted, we ask you to pay an administration charge to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory.

Our charges are:

I. Single person: Β£195.00 inc. VAT
II. Couples: Β£295.00 inc. VAT
III. Additional applicant: Β£350.00 inc. VAT

* This is a non-refundable payment, should you not proceed with the tenancy we reserve the right to retain your reservation fee to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed due to adverse references.
Other charges

Depending on your personal circumstances and the progression of your tenancy, we may also ask you to pay other fees and charges. If we do, we will explain these to you at the time.
Guarantor

If you are a student, are unemployed or on a low income, you will need a guarantor. We will charge a fee of Β£0.00 inc. VAT for carrying out reference checks on the guarantor.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.
Renewal Charge

Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further term, a charge of Β£40.00 inc. VAT will be made. This amount is payable in advance, and must be received prior to a new contract being signed.
Check out

A check out fee may apply depending on the type of property, please check for clarification as this fee may vary.

Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.
Last updated at 11:55 AM 05/07/2018 by allAgents

Complaints Procedure

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us

customerservice@northwooduk.com
3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation
What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:55 AM 05/07/2018 by allAgents

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