• Paul Gill
    Paul Gill
  • Holly Williams
    Holly Williams
  • Heidi Gill
    Heidi Gill
  • Elliott Dobb
    Elliott Dobb
  • Laura Moore
    Laura Moore
No description for branch.
Northwood

568 Mansfield Road Sherwood, Nottingham
Nottinghamshire
NG5 2FS

01159 693 456

Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Elliot was absolutely amazing. I live in Cornwall and I have been in and out of hospital. Throughout this Elliot has been efficient, professional, thorough and constantly kept me updated. A real pleasure to have received such an outstanding service. He managed to sell my house in 10 weeks of me calling him, he seems so knowledgeable and further more he cared about the sale of my property and I felt he really worked hard to ensure all my needs were met. THANK YOU....
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Comment on agent fees
GOOD
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Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
I have been a renter for a number of years now and know I am a 'difficult' tenant - I have a dog and am in receipt of housing benefit due to my ill health. Paul Gill went out of his way to help me find a house and the process to move me in all went very smoothly. Holly Williams has been my point of contact at the office for almost a year and is always cheerful, polite and extremely helpful, there have been a couple of problems with the property I rent but these have been resolved promptly....
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Comment on agent fees
The one gripe I have with Northwood is the renewal fee at the end of every six months, but that is common across the rental market and is probably something that should be addressed by government.
Was this helpful? Yes
Nov 29,2016
Minithumbdown
By:
Nov 29,2016
0 people found
this helpful
The house I rent is through northwood and had to call them up as the boiler became faulty. The girl who answered the phone named Holly was very unhelpful. She seemed very uninterested in my issue and told me she'd call back once she'd spoken to a contractor. I am still waiting for this call over a week later. She had no communication skills whatsoever and even seemed bored to be speaking to me. I am really hoping to not have to deal with her again as I was made to feel the faulty boiler was not ...
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Comment on agent fees
Considering I get zero customer service skills from my one and only time calling northwood, I would say their fees are extortionate as they do nothing to justify them.
Was this helpful? Yes
By: Holly Williams
Dec 01, 2016
View all comments (1)
We are sorry to read you felt dissatisfied with our service. We would appreciate it you could provide contact details, so we can get in touch directly in order to resolve any outstanding issues you have with your boiler.....
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Used Northwood to sell my house quickly from start to finish. Elliott, our agent has provided a service that has gone above and beyond what expected, right from the first time he walked into our house to value. Everything was done super quickly, and any problems ironed out with ease. Special thanks to Elliott for keeping an eye on the dog whilst prospective buyers viewed the property- without this we would only be able to have viewings in the evening and saturdays so i think this contribute...
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Comment on agent fees
For the service provided, i believe the fees are very reasonable.
Was this helpful? Yes
Oct 15,2016
Minithumbup
By:
Oct 15,2016
0 people found
this helpful
Hi initially called up to view a property a week ago today , we viewed and out a holding deposit down on the day , iv been in regular contact since (with holly) nothing has been too much trouble . 5 days after holding (which is today) i get a email off holly stating all the relevant checks have been done and negotiated a moving date . I have dealt with many letting agents in the past but have to say the service so far from Northwood is second to none and would highly recommend !!...
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Comment on agent fees
Fees are excellent at £240 , Bairstow eves wanted £450 plus vat
Was this helpful? Yes
Oct 13,2016
Minithumbdown
By:
Oct 13,2016
0 people found
this helpful
I called Northwood as I had good experiences with the Exeter branch, I had to wait for Elliott, the valuer to return to the office and then had a good conversation with him, which all but decided me to use them, and explained I was selling on behalf of someone else and had power of attorney, which I would send them after the conversation, which I did. I explained I needed to sell quickly as it was empty & by the next day had heard nothing so called back, made sure they got my email, and was ...
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Comment on agent fees
They would have been reasonable had they done anything for them.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
Holly was fantastic atime keeping me updated with each stage of the application process and was a lovely source of contact throughout. Paul was efficient and delivered the extra keys I needed directly to my door saving me time which I was grateful for. He also organised the lighting issues that needed fixing quickly and it didn't disrupt my day and was great when showing me around the flat and giving me the contract to sign :-)...
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Comment on agent fees
The application fee is reasonable, however the extra money for the guarantor is a bit excessive.
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
0 people found
this helpful
Very efficiently got me several quotes for work that needed doing on the property. Answered all my questions swiftly and without fuss!!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 07,2015
Minithumbup
By:
Nov 07,2015
0 people found
this helpful
Being a new landlord i needed some help and i seem to have found it at northwood they could not be more helpful in getting anything i needed help with, since i have been with them i found them easy to get hold of and quick to resolve any problems i had. Holly and Leah came across very knowledgeable, i would gladly rent with northwood again and recommend them to anyone...
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Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
this helpful
Always available, via phone or email and reply within a reasonable time, always helpful, very accommodating. Would recommend to anyone that would like to rent or buy from them....
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Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
this helpful
Excellent service from Northwood. When needing to contact the office on a few occasions, they have responded within an acceptable time frame and always got things sorted out with minimal fuss...
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Comment on agent fees
I think ‚£40.00 every time I renew the tenancy agreement is a little steep. I have never rented a property before, so please forgive if this is normal practice
Was this helpful? Yes
Oct 15,2015
Minithumbdown
By:
Oct 15,2015
0 people found
this helpful
Despite having lived in the property for 5 years, I still have to go through 6 monthly inspections. One would think that after such a long time of living in a property that the inspections would at least be reduced to once a year. It is a great inconvenience. Also, despite having lived in the property for 5 years, I am still denied yearly contracts and am forced to renew my letting agreement every 6 months, with the added cost of £40 for administration purposes every single time. Also, alt...
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Was this helpful? Yes
Sep 09,2015
Minithumbup
By:
Sep 09,2015
1 people found
this helpful
Northwood Nottingham have been looking after my property for a few years now. I find them to be very friendly and professional to deal with. They are fair on fees and are very knowledgable with regards to the area and management of my property. I would 100% recommend ! :)...
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Sep 02,2015
Minithumbup
By:
Sep 02,2015
1 people found
this helpful
I would just like to say a big thank you to all at Northwood Nottingham! I have just recently bought my own property and therefore am no longer renting through Northwood. My experience with them has been fantastic. The staff are lovely and all maintenance issues were dealt with efficiently. I wouldn't hesitate to use Northwood in the future!...
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Was this helpful? Yes
Nov 28,2013
Minithumbdown
By:
Nov 28,2013
2 people found
this helpful
I don\'t think that entering property without any forewarning, or trying to flush out residence over the tenancy agreement period is acceptable. Have never felt more uncomfortable in a living premises and the mere fact that somebody was coming into the property without notice to any of the tenants is disgusting, also led me to suffer from anxiety in my own home. Paul has a very bad attitude to customer service, and if you are to rent with Northwood Letting Agents, I hope you do not have to...
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What agent could do to change your mind?
The agent could have respected that all customers are different and have different needs in an acomodation. Could have spoken curtiously to the tentants in the abode. Could have not peeped through the windows every 5 minutes making the tenants anxious.
Was this helpful? Yes
May 19,2011
Minithumbup
By:
May 19,2011
1 people found
this helpful
Was this helpful? Yes
Areas covered
  • Nottingham and surrounding Areas
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

TPOS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 7 3 2 0 0 0 0 1
Paul Gill Paul Gill
Proprietor
3 reviews

About Paul Paul bought the Northwood Nottingham Franchise almost 14 years ago. Paul has a wealth of experience and a keen interest in the property market; he has a background in direct sales and is very proud of View full profile
Holly Williams Holly Williams
Lettings Negotiator
7 reviews

About Holly Having worked initially in Property Sales, I transferred to lettings for a new challenge. I enjoy managing so many properties and constantly meeting new people. I am very organised and my role ,is ver View full profile
Heidi Gill Heidi Gill
Proprietor
0 reviews

About Heidi Heidi opened the Northwood Nottingham Office in 2003, having considerable property management and direct sales experience. Heidi has a strong focus on customer service and believes excellent customer View full profile
Elliott Dobb Elliott Dobb
2 reviews

About Elliott I am committed to providing outstanding customer service and I thrive in the fast-paced environment of property sales, aiming to make moving home more like a friendship and less like a business transa View full profile
Laura Moore Laura Moore
Apprentice Property Administrator
0 reviews

About Laura I have recently joined the Northwood team as an Apprentice Property Administrator. I have always had a keen interest in the property industry and providing first class customer service. I look forward View full profile

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Fees

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Last updated at 4:12 PM 28/08/2015 by allAgents

Complaints Procedure

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Last updated at 4:12 PM 28/08/2015 by allAgents

Awards won by Northwood, Nottingham NG5 2FS

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