Looking to buy, sell, rent or let in Northampton? As a leading Northampton Letting Agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of lettings, property management and estate agent solutions and are your local Northamptonshire 'Proper Property People', but are best known for our Guaranteed Rent service. So whether its Northampton Buy to Let advice for letting in Northampton or finding an estate agent in Northampton call Nort Read full description...hwood today on 01604 607080. or pop in to 353 Wellingborough Road, Northampton, NN1 4ER.
Northwood

The Old Gatehouse, 25 Victoria Promenade Northampton
Northamptonshire
NN1 1HB

01604607080
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Properties for Sale
Properties to Rent

“ Good Communication and Positive Attitude... ”

Jun 14,2018
Minithumbup
By: 'A&J'
Jun 14,2018
0 people found
this helpful
Tina was very proactive in chasing up buyer/buyer's solicitor (and ourselves) if there was an outstanding issue. She was also very good at communicating latest status on a regular basis....
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Comment on agent fees
They are competitive.
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“ Very helpful!... ”

Jun 13,2018
Minithumbup
By: 'Hannah'
Jun 13,2018
0 people found
this helpful
I was very impressed with how helpful Brogen was, she was very polite and professional also. I was a bit unsure as I have never rented before, but she went through everything with me which was great....
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“ Excellent Communication and Customer Service... ”

May 23,2018
Minithumbup
By: 'Jerry and Sharon'
May 23,2018
0 people found
this helpful
Having had previously average experiences with other agents we were so relieved when we signed up with Tina Tonna at Northwoods, Northampton. From day one nothing was too much trouble and previous maintenance issues were dealt with ease and professionalism. Matters were further complex for ...
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Comment on agent fees
The agents fees were comparable with other agents but the initial commission free period was really helpful, and the excellent customer service was invaluable
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“ Very helpful... ”

May 23,2018
Minithumbup
By: 'Catherine'
May 23,2018
0 people found
this helpful
We have dealt with Brogan on a few occasions she is very professional friendly person who always responds to us in a very timely manner making our first experience with Northwood a very smooth experience...
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“ Contact relationship... ”

May 19,2018
Minithumbup
By: 'Steve'
May 19,2018
0 people found
this helpful
Have been using them for a couple of years now. The Branch recently contacted me about a change in tenant status thats keeps me informed of whats happening. I like the way they operated and their business model, the backup of the mother franchise but ...
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Comment on agent fees
Fair, not cheap, not exhorbitant. They have to make a living as we all do.
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By: Northwood Northampton
May 23, 2018
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Thanks Steve, we are very delighted to hear your positive comments about Northwood Northampton. It is disappointing that you had previously received bad service from other local letting agents in Northampton, but I'm glad we have managed to restore your faith in good service! ...

“ Daniel Skevington at Northwood Northampton first class customer service!... ”

Apr 23,2018
Minithumbup
By: 'Gemma'
Apr 23,2018
1 people found
this helpful
Daniel has been managing Maintainance on our property and his customer service are above and beyond in comparison to past experiences I have had whilst renting. He always ensures that jobs are followed up and checks in with us to ensure we are happy with ...
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By: Northwood Northampton
May 03, 2018
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Many thanks for your feedback Gemma; maintenance jobs do happen, as we all know and we appreciate they can be pain, but I'm glad we have been able to offer you a positive service whilst the jobs have been completed. – Communication is key! ...

“ Katherine Bond... ”

Apr 18,2018
Minithumbup
By: 'DGS Developments'
Apr 18,2018
1 people found
this helpful
Katherine is a delight to deal with, professional, friendly and very helpful with queries and advice. Will always speak with you whenever you telephone the office....
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Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Northampton
May 03, 2018
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Thank you DGS, we very much appreciate your review and custom, it is a delight to deal with you too! ...

“ Very reassuring!!... ”

Apr 16,2018
Minithumbup
By: 'Mexs'
Apr 16,2018
1 people found
this helpful
Daniel was quick to address an issue I had with my property. Reassuring me and taking the necessary action in quick time....
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By: Northwood Northampton
May 03, 2018
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It's great to hear Daniel was quick to address your issues with a satisfactory and speedy outcome! Thank you for your 5 star feedback! ...

“ Letting of my two bedroom semi detached house using Northwood Lettings Agents... ”

Apr 14,2018
Minithumbup
By: 'Timco'
Apr 14,2018
2 people found
this helpful
Following a recent decision by a previous tenant to vacate my property prematurely I need to find an agent who was willing to let my house ASAP to ensure that the rental income continued as I was worried that the money to cover my mortgage ...
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Comment on agent fees
The agents fees are very competitive when compared alongside other agents in the area
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By: Northwood Northampton
May 03, 2018
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Thank you for taking the time to give us your insight and experience with Northwood Northampton. We are delighted to read you have been happy with our service, and your new tenants are settled in and enjoying the community. ...

“ Smooth transition... ”

Apr 11,2018
Minithumbup
By: 'Mrs Abraham'
Apr 11,2018
1 people found
this helpful
Whilst looking for a place to rent us always confusing, katherine and her team helped me in every process possible. If I called in to chase anything whom every I spoke to knew exactly who I was and nothing was to much trouble. Fees, deposits ...
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Comment on agent fees
Spot on
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By: Northwood Northampton
Apr 12, 2018
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We are delighted to hear you and your family are settled in to your new home! We really do appreciate your custom and taking the time to write this review. We try our upmost to offer the best service to all of our clients, landlords, tenants, vendors and buyers and we wish you and your family many happy years in your lovely new home! ...

“ Fantastic experience, highly recommended... ”

Apr 11,2018
Minithumbup
By: 'John'
Apr 11,2018
1 people found
this helpful
The service was superb, property was in great condition apart from a couple tiny things which were immediately dealt with. Friendly staff, no delays in communication, highly recommend these guys....
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By: Northwood Northampton
Apr 12, 2018
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Hi John, it is our pleasure to be of service to you and get you the keys to your new property. We are glad to hear the tiny issues were quickly rectified and you can now enjoy your new home! ...

“ Want a treat, rent with Northwood... ”

Apr 04,2018
Minithumbdown
By: 'Tenant'
Apr 04,2018
1 people found
this helpful
After collecting the keys to what we thought would be our home, we was disgusted to find the property so dirty. After paying such a large deposit to have a pet in the property and signing to agree to fumigate when we moved out, the ...
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By: Tina Tonna
Apr 11, 2018
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I am sorry to read the content of your review, which is something that is of great concern to me, given you state you have spoken with me previously. There is a formal inventory process that we adopt although your feedback detail falls outside this process. As your comment is anonymous and I do not recall this conversation with you, could I ask you to contact me directly or email Northampton@northwooduk.com We do have a formal complaint process and I suggest this to be adopted to address your ...

“ Fraudsters... ”

Apr 03,2018
Minithumbdown
By: 'DO NOT USE NORTHWOOD'
Apr 03,2018
2 people found
this helpful
Was told to pay £3000 when left there home for them to get a new carpet sink and kitchen worktop and various other things in there property even though it was already like it was threatened with court if didn't pay in a certain amount ...
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By: Northwood Northampton
Apr 11, 2018
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Thanks for your feedback. We are sorry to read that your impression of Northwood is not a positive one. We follow producers and guidelines to ensure our check outs of properties are conducted fairly and using a professionally inventory. If damages are caused at a property then costs may be incurred to rectify any damages. I understand your complaint was concluded with a satisfactory outcome. ...
Mar 14,2018
Minithumbup
By: 'James'
Mar 14,2018
1 people found
this helpful
Excellent service great communication and quick to call to solve problems. Very pleased and happy to work with for my property!...
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Comment on agent fees
Used for 15 years never a problem
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By: Northwood Northampton
Apr 11, 2018
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Wow…. is it 15 years we have been managing your property - time flies! Glad to hear you haven't had any problems and you are receiving a 5 star service with great communication! Thank you for your continued custom James. ...
Mar 12,2018
Minithumbup
By: 'Rohan'
Mar 12,2018
1 people found
this helpful
Absolutely wonderful engagement. She was professional throughout the renting process. She was understanding of my concerns, responded quickly and kept me updated through out. Overall it was a very very pleasant experience working with Zoe to get my property sorted....
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By: Northwood Northampton
Apr 11, 2018
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Hi Rohan, many thanks for posting your feedback and for your positive comments. We know moving can be a stressful time, so I'm glad you found the service to be 5 star. Best wishes in your new home. ...
Mar 03,2018
Minithumbup
By: 'Caroline Duncombe.'
Mar 03,2018
3 people found
this helpful
I have just bought my new home in Great Houghton and Northwood were the agents selling the property. Katherine Bond showed me round on several occasions and nothing was too much trouble for her. She then co-ordinated the sale from start to finish contacting me ...
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Comment on agent fees
Not applicable to me Katherine was not the agent selling my property although if I ever needed an agent in the future I would definitely use her.
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By: Northwood Northampton
Apr 11, 2018
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Dear Caroline, thank you for taking the time to write this lovely review. We hope you have now settled in to your new home and hope you will be very happy there. ...
Feb 26,2018
Minithumbup
By: 'James'
Feb 26,2018
2 people found
this helpful
Northwood have been great and made the whole process easy. Friendly customer service every time I need to call them. Would highly recommend them for anyone looking for a letting agent to both find and manage a property....
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Comment on agent fees
Industry standard for the service
Was this helpful? Yes
By: Northwood Northampton
Mar 01, 2018
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James, your feedback is great to see and its brilliant to know that you have received such great service. For any successful recommendation Northwood will gift you £100, so please do recommend to your friends and family. ...
Feb 26,2018
Minithumbup
By: 'Happy Customer'
Feb 26,2018
2 people found
this helpful
Katherine's quick and efficient service took a lot of stress out of my sale. She was on top of it all the way. Highly recommend....
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Comment on agent fees
Sensible fees - well worth it
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By: Northwood Northampton
Mar 01, 2018
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Thank you for your review, its great to see you have had such great service. Also, what a great name, we like Happy Customers :) ...
Feb 24,2018
Minithumbup
By: 'Tan'
Feb 24,2018
2 people found
this helpful
Great customer service really. Very efficient on dealing with maintenance issues. Will certainly recommend her. We had our boiler breakdown yesterday and as it was freezing. She immidiately responded and had it sorted. Thank you....
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By: Northwood Northampton
Mar 01, 2018
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Tan, thank you for your 5* feedback. Its great to see your maintenance issue was resolved quickly, especially in this cold weather. ...
Feb 22,2018
Minithumbup
By: 'Karol'
Feb 22,2018
3 people found
this helpful
Fantastic service...cracking job Boiler is done, agent double.check if everything is ok. I would recommend this agent to anyone who looking for professional service....
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By: Northwood Northampton
Mar 01, 2018
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Karol, thank you for your review. We are very happy that your boiler was fixed quickly and didn't cause to much disruption to yourself. For any successful recommendation, Northwood will gift £100, so please recommend to family and friends. ...
Feb 21,2018
Minithumbup
By: 'Hassan'
Feb 21,2018
2 people found
this helpful
Great estate agent, always available, patient and ready to help. Would recommend to everyone. Friendly on the phone and in person while always being professional....
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By: Northwood Northampton
Mar 01, 2018
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Hassan, Thank you for your feedback, its important to us. For any successful recommendation, Northwood will gift you £100, so please get recommending :) We wish you luck with your new purchase. ...
Feb 02,2018
Minithumbup
By: 'Helen Edwards'
Feb 02,2018
2 people found
this helpful
Zoe has been wonderful to deal with. She gives regular progress updates and always does what she says she will, when she says it. Zoe really seems to understand the stress that house hunting and renting can cause and is empathetic and positive She really ...
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Comment on agent fees
No one like paying fees but they are in line with other agents
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By: Northwood Northampton
Mar 01, 2018
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Helen Edwards, thank you for taking the time to leave a review. Its great to see you was kept up to date regarding your new rental property. We wish you all the luck in your new home. ...
Feb 01,2018
Minithumbup
By: 'MrMasanja96'
Feb 01,2018
1 people found
this helpful
She's a very wonderful person to talk to, whenever you call for any problems to do with your property she very keen to help you and get things sorted and I thank her so very much - can truly recommended anyone to her and ...
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Comment on agent fees
One of the best real estate I've been with.
Was this helpful? Yes
Feb 01,2018
Minithumbup
By: 'MrMasanja96'
Feb 01,2018
1 people found
this helpful
She's a very wonderful person to talk to, whenever you call for any problems to do with your property she very keen to help you and get things sorted and I thank her so very much - can truly recommended anyone to her and ...
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Comment on agent fees
One of the best real estate I've been with.
Was this helpful? Yes
By: Northwood Northampton
Mar 01, 2018
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Thank you MrMasanja96 for your 5* review, its great to such good feddback. We are very pleased your happy with the service. ...
Jan 29,2018
Minithumbup
By: 'Paul L.'
Jan 29,2018
2 people found
this helpful
Very professional and patient, made sure that my property was rented and would recommend Northwoods generally, keep up the good work....
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By: Northwood Northampton
Feb 01, 2018
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Thank you Paul L for taking the time to leave a 5* review, your feedback is very important to us. Can i remind you that if you recommend someone successfully, then you will receive a £100 gift from Northwood, so please get recommending :) ...
Jan 24,2018
Minithumbup
By: 'ken hodgson'
Jan 24,2018
2 people found
this helpful
Becky does an excellent job getting my properties rented. Recently I had three, all around the same time, when tenants gave notice, Becky worked hard and managed to get them all re-let with hardly any vacant time in between. All three are very good tenants ...
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Comment on agent fees
about average
Was this helpful? Yes
By: Northwood Northampton
Jan 29, 2018
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Ken Hodgson, Thank you very much for leaving a 5* review for our service. It was great we managed to get your properties let quickly with good tenants. ...
Jan 11,2018
Minithumbup
By: 'Sagar'
Jan 11,2018
2 people found
this helpful
Zoe was very helpful and kept us informed of every step. We had some issues with the property as we moved in which was listened to actioned quickly. It would be advisable for Zoe to go and see the properties as well so she can ...
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Comment on agent fees
Fees should be based on a family and not different adults in the family
Was this helpful? Yes
By: Northwood Northampton
Jan 29, 2018
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Sagar, thank you for your 5* feedback, its brilliant to see that the issues were resolved quick and didn't cause any delay. I hope you have settled in and your enjoying your new home. ...
Jan 05,2018
Minithumbup
By: 'Kay'
Jan 05,2018
3 people found
this helpful
Louise is always professional helpful & friendly & she is a credit to the Team. She always comes to my assistance & I never have to wait any length of time for any problem to be solved....
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Comment on agent fees
The initial fees are fine but the £55 renewal fee isn't
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By: Northwood Northampton
Jan 29, 2018
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Kay, your positive feedback is much appreciated. Its great to know that your maintenance issues have been resolved. ...
Jan 02,2018
Minithumbup
By: 'Jamie'
Jan 02,2018
3 people found
this helpful
Louise is our main contact at Northwood regarding maintenance issues. It has been evident over her time with the company that her skills, communication and professionalism have improved, a perception also helped by relationship building with myself. Whilst our property isn't A* rated by ...
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Comment on agent fees
Disagree with the 6 monthly tenancy renewal fee.
Was this helpful? Yes
By: Northwood Northampton
Jan 29, 2018
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Jamie, thank you for taking the time to leave a review. Its great to know that you are happy with the service you receive as a tenant through Northwood, we take pride in our service and it is rewarding to see your feedback. ...
Jan 02,2018
Minithumbup
By: 'Chris'
Jan 02,2018
2 people found
this helpful
Louise has been great when dealing with various maintenance issues resolving things quickly and efficiently. She and her team are great!...
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Comment on agent fees
No issues
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By: Northwood Northampton
Jan 29, 2018
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Thank you Chris for your review, its great to see your positive feedback. We are very pleased that your maintenance issues were resolved quickly. ...
Areas covered
  • NN1
  • Northampton
  • NN6
  • NN2
  • NN7
  • NN3
  • NN10
  • NN4
  • NN5
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £90,000
  • Max: £3,299,500

Letting
  • Min: £0
  • Max: £302,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
111 2 82 5 15 0 16 0 19 0

Fees

http://www.northwooduk.com/estate-agents/northampton/lettings/our-fees
Last updated at 10:37 AM 29/11/2017 by Katherine Bond

Complaints Procedure

http://www.northwooduk.com/complaint-handling-procedure
Last updated at 10:37 AM 29/11/2017 by Katherine Bond

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Branch - Northampton, NN1