• Katherine Bond
    Katherine Bond
  • Tina Tonna
    Tina Tonna
  • Becky Tootell
    Becky Tootell
  • Niamh Willard
    Niamh Willard
  • Louise Ferron
    Louise Ferron
  • Zoe Morgan
    Zoe Morgan
  • Lauren Rymer
    Lauren Rymer
Looking to buy, sell, rent or let in Northampton? As a leading Northampton Letting Agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of lettings, property management and estate agent solutions and are your local Northamptonshire 'Proper Property People', but are best known for our Guaranteed Rent service. So whether its Northampton Buy to Let advice for letting in Northampton or finding an estate agent in Northampton call North Read full description...wood today on 01604 607080. or pop in to 353 Wellingborough Road, Northampton, NN1 4ER.
Northwood

The Old Gatehouse, 25 Victoria Promenade Northampton
Northamptonshire
NN1 1HB

01604607080
Website not available

Properties for sale
Properties for rent
Jan 11,2018
Minithumbup
Zoe Morgan
By: 'Sagar'
Jan 11,2018
0 people found
this helpful
Zoe was very helpful and kept us informed of every step. We had some issues with the property as we moved in which was listened to actioned quickly. It would be advisable for Zoe to go and see the properties as well so she can relate to tenants problems swiftly. Overall very happy with the service received from her and Kathryn was very kind as well....
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Comment on agent fees
Fees should be based on a family and not different adults in the family
Was this helpful? Yes
Jan 05,2018
Minithumbup
Louise Ferron
By: 'Kay'
Jan 05,2018
0 people found
this helpful
Louise is always professional helpful & friendly & she is a credit to the Team. She always comes to my assistance & I never have to wait any length of time for any problem to be solved....
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Comment on agent fees
The initial fees are fine but the £55 renewal fee isn't
Was this helpful? Yes
Jan 02,2018
Minithumbup
Louise Ferron
By: 'Jamie'
Jan 02,2018
1 people found
this helpful
Louise is our main contact at Northwood regarding maintenance issues. It has been evident over her time with the company that her skills, communication and professionalism have improved, a perception also helped by relationship building with myself. Whilst our property isn't A* rated by any stretch, it is "home" and as such we take great pride in carrying out improvements where possible - Louise, along with the landlord have always been efficient in handling requests of this natur...
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Comment on agent fees
Disagree with the 6 monthly tenancy renewal fee.
Was this helpful? Yes
Jan 02,2018
Minithumbup
Louise Ferron
By: 'Chris'
Jan 02,2018
0 people found
this helpful
Louise has been great when dealing with various maintenance issues resolving things quickly and efficiently. She and her team are great!...
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Comment on agent fees
No issues
Was this helpful? Yes
Dec 20,2017
Minithumbup
Katherine Bond
By: 'Les'
Dec 20,2017
2 people found
this helpful
I moved my business to Northwood after six weeks of fruitless marketing by another. Within a day Katherine had found a tenant and they moved in 5 days later checks and references completed. So far very pleased with the service....
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Comment on agent fees
Fees are standard for this area.
Was this helpful? Yes
By: Northwood Northampton
Dec 21, 2017
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Les, it was a great turn around on your property from the sign up to us finding you a tenant, we are very pleased we was able to do this for you. Its great to see that you are happy with our service and we hope to offer that to you for many years to come. ...
Dec 18,2017
Minithumbup
Louise Ferron
By: 'Louise Cooper'
Dec 18,2017
2 people found
this helpful
Louise is very professional great friendly approach , and great at sorting all problems to do with the house, And very efficient , does excellent job....
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Comment on agent fees
fees are ok
Was this helpful? Yes
By: Northwood Northampton
Dec 21, 2017
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Louise Cooper, thank you for taking the time to leave a review. Its very reassuring to see such great words in regards to the service you are receiving. ...
Dec 18,2017
Minithumbup
Louise Ferron
By: 'Robert'
Dec 18,2017
2 people found
this helpful
Excellent member of the northwood team. Very Helpful and polite, I have no regrets and feel assured that my property is in good hands. Thanks ......
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Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Northampton
Dec 21, 2017
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Thank you Robert for your 5* review, its great to see such positive words. Its great to see you are receiving such a great service. ...
Dec 15,2017
Minithumbup
Zoe Morgan
By: 'Mrs Howe'
Dec 15,2017
2 people found
this helpful
Very helpful and easy to deal with. Good customer service and kept us informed of what was going on. Thank you Zoe...
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Comment on agent fees
Some of the cheapest we have come across
Was this helpful? Yes
By: Northwood Northampton
Dec 18, 2017
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Thank you Mrs Howe for your 5 * Review. Your feedback is very important to us here at Northwood. We are glad you found the process an easy one and we hope you enjoy your new home. ...
Dec 14,2017
Minithumbup
Louise Ferron
By: 'Maggie H.'
Dec 14,2017
2 people found
this helpful
Have recently dealt with Louise with some maintenance problems at the bungalow, on all occasions she has impressed us greatly with her friendly approach and efficient handling of our problems, At last to find someone so helpful and not afraid to go that little bit further to help sort to a satisfactory end is such an unusual thing these days. The follow up phone call to make sure all still okay is caring and thoughtful even to asking about our health and family. Thank you Louise....
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Was this helpful? Yes
By: Northwood Northampton
Dec 18, 2017
View all comments (1)
Maggie H, such wonderful words. This is great feedback and assuring to us that we are still delivering the service we pride ourselves on. We are pleased everything is sorted for you now. ...
Dec 14,2017
Minithumbup
Zoe Morgan
By: 'Mr Anton Vilcins'
Dec 14,2017
2 people found
this helpful
Zoe was so helpful and determined to have our issues within the property sorted as soon as possible. she informed me of everything that was happening. Zoe is great person and pleasant to speak with....
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Was this helpful? Yes
By: Northwood Northampton
Dec 18, 2017
View all comments (1)
Mr Anton Vilcins, thank you for taking the time to leave a review. Its great to see you are happy with the service you have received. We always aim to make it a smooth process for all of our new tenants. Enjoy your new home :) ...
Dec 14,2017
Minithumbup
Zoe Morgan
Lauren Rymer
By: 'MrMasanja'
Dec 14,2017
3 people found
this helpful
Best ever customer service from both Zoe Morgan and Lauren Rymer. Ever since I looked at the flat online to attaining house the keys, they've support me with the application and I thank them so very much because if it wasn't for them, I wouldn't have moved in to a beautiful flat I call home....
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Comment on agent fees
Best Real Estate Agent in Northampton
Was this helpful? Yes
By: Northwood Northampton
Dec 18, 2017
View all comments (1)
MrMasanja, Thank you for your kind words. Its excellent to see you are so happy with the service provided and also enjoying your new home. ...
Dec 13,2017
Minithumbup
Becky Tootell
By: 'Gary Riley'
Dec 13,2017
2 people found
this helpful
Becky has been great and very helpful, meet me on time returns my call, very friendly and would recommend to anyone...
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Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Northampton
Dec 18, 2017
View all comments (1)
Gary, thank you for your 5* review, your feedback is very important to us. All of us here at Northwood aim to provide our customers with excellent customer service and its great to see you have received this. ...
Dec 08,2017
Minithumbup
Becky Tootell
By: 'Dave'
Dec 08,2017
2 people found
this helpful
Highly recommended - house sold in less than a week in a difficult market at the full asking price. Becky kept me informed of everything even late at night. Good result...
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Comment on agent fees
Market fees
Was this helpful? Yes
By: Northwood Northampton
Dec 18, 2017
View all comments (1)
Thank you Dave for taking the time to leave a review. It was a great pleasure to secure you a buyer and to sell you home in time for Christmas. Also, a little reminder that for any successful recommendation, there is a £100 gift from Northwood, so please recommend. ...
Nov 27,2017
Minithumbup
Zoe Morgan
Louise Ferron
By: 'Dashnor'
Nov 27,2017
2 people found
this helpful
I have to say that as a person is very friendly, great agent, very sociable, very nice, always helpful, very collaborative, I found another friend! Tank you so much !!...
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Comment on agent fees
Ottimo agente
Was this helpful? Yes
By: Northwood Northampton
Nov 28, 2017
View all comments (1)
Dashnor, thank you for taking the time to leave your feedback. Its great to see such positive words and we all wish you well in your new home. ...
Nov 21,2017
Minithumbup
Louise Ferron
By: 'ken Hodgson'
Nov 21,2017
2 people found
this helpful
Louise is very professional and helpful, a pleasure to work with. I have a fair number of properties; Louise manages to stay on top of all their issues. I am often out of UK so not easy to contact; no problem, Louise makes every possible effort to contact me but if she can't she deals with the issue perfectly....
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Comment on agent fees
value for money
Was this helpful? Yes
By: Northwood Northampton
Nov 24, 2017
View all comments (1)
Ken Hodgson, Thank you for your kind words. It is important to ensure we have our landlords mind at ease when it come to managing there properties even when they aren't in the UK. ...
Nov 20,2017
Minithumbup
Becky Tootell
By: 'Tracy Burgess'
Nov 20,2017
2 people found
this helpful
Becky was professional, knowledgeable and friendly. She arrived before the schedule viewing appointment and was prompt to respond to any questions....
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Was this helpful? Yes
By: Northwood Northampton
Nov 24, 2017
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Tracy Burgess, thank you for your 5* review. I am glad to see our team is prompt and resolve your queries. It was great to help you find your future home. ...
Nov 18,2017
Minithumbup
Louise Ferron
By: 'Faisal'
Nov 18,2017
2 people found
this helpful
I have recently moved to UK and when I started looking for a property to rent, I had many concerns finding one as it was the first time that I was going to rent a property in uk.I heard many stories about people being ripped off by estate agents. Renting with northwood has changed the way i used to feel about the whole renting process as they are as professional as a letting agency can be. Louise in particular, has always been very coperative and deals with all the maintenance issues promptly an...
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Comment on agent fees
Pretty much similiar to others
Was this helpful? Yes
By: Northwood Northampton
Nov 24, 2017
View all comments (1)
Faisal, thank you for your 5* review. Our customers feedback is always appreciated.Its brilliant to know that our services have changed your views on agents. ...
Nov 17,2017
Minithumbup
Zoe Morgan
Becky Tootell
By: 'Trev Preston'
Nov 17,2017
2 people found
this helpful
I cannot express how much I appreciate the help, tolerance and assistance given to me by this team. They have gone above and beyond to help me secure a place to live. I would not hesitate to recommend Northwood Northampton and these ladies to anybody searching for premises. If I could give 6 stars, I would. Thank you ladies....
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Comment on agent fees
Very fair system.
Was this helpful? Yes
By: Northwood Northampton
Nov 24, 2017
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Trevor, thank you for your kind words. It was a pleasure finding you your new home and its great to know you were happy with our help. Enjoy your new home :) ...
Nov 16,2017
Minithumbup
Louise Ferron
By: 'Avery'
Nov 16,2017
2 people found
this helpful
Louise is a great help when it comes to Landlord and Tenant relationships. As mine hasn't been plain sailing Louise has helped tremendously to get all my maintenance issues rectified with the upmost professionalism....
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Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Northampton
Nov 24, 2017
View all comments (1)
Avery, your words are very much appreciated. It s very important to get maintenance issues resolved quickly as well as keeping both landlord and tenant up to date and happy. ...
Nov 15,2017
Minithumbup
Katherine Bond
By: 'SueG'
Nov 15,2017
2 people found
this helpful
Katherine was very professional & dealt efficiently with our queries. She gave me confidence that the property would be well managed....
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Comment on agent fees
I felt the fees were fair considering the agents are taking on the management of the property at a guaranteed rent & I will not have the worry of dealing with tenants & other issues.
Was this helpful? Yes
By: Northwood Northampton
Nov 24, 2017
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Thank you SueG for your review. All of us here at Northwood Northampton are well known for delivering good customer service and it is great to see your feedback on this. ...
Nov 11,2017
Minithumbup
Tina Tonna
By: 'David'
Nov 11,2017
2 people found
this helpful
Tina is always professional and helpful. She makes one feel welcome when visiting the office .eg.offering tea or coffee A pleasure to liase with. and correct in her work....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Tina Tonna
Nov 13, 2017
View all comments (1)
Thank you for your comments David. It is a delight to be of service to you. A good relationship between tenant and agent is good communication and, of course, the offer of coffee when you come in to see us! Thanks again for your comments. ...
Nov 10,2017
Minithumbup
Louise Ferron
By: 'Clive Gawke'
Nov 10,2017
2 people found
this helpful
Louise has always been very helpful polite and provided me with very prompt email communication, along with excellent customer service. Thank you Clive Gawke...
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Northwood Northampton
Nov 24, 2017
View all comments (1)
Thank you for taking the time to leave a review Clive Gawke. Its great to know that you have been receiving the service we pride ourselves on giving. ...
Nov 10,2017
Minithumbup
By: 'Paul Nutt'
Nov 10,2017
2 people found
this helpful
Northwood was recommended to me by a friend. The service i have revieved has been great, also very friendly and staff very helpful and welcoming upon first visiting the office. After trying other agents in the past i would definitely recommend them!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Northampton
Nov 24, 2017
View all comments (1)
Paul Nutt Thank you for your feedback, its great to see. We are very satisfied that you have brought your business to Northwood through a recommendation and we are very pleased that you are happy with our service. Remember there is a £100 gift for a successful recommendation. ...
Nov 09,2017
Minithumbup
Louise Ferron
By: 'STEVE W'
Nov 09,2017
2 people found
this helpful
I have been using Northwood for a couple of years now and found them efficient enough to do the job and small enough to care whether it is done right. Louise has just arranged my gas certificate and it all went seamlessly with the certificate in the email box....
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Comment on agent fees
The agents fees are fair for the job-we would all rather not pay fees but they take the stress out of life when the job is done right.
Was this helpful? Yes
By: Northampton Northwood
Nov 24, 2017
View all comments (1)
Thank you Steve W for your kind words. We are pleased that your maintenance issues are resolved in a timely manner, which we aim to provide continuously. ...
Nov 09,2017
Minithumbdown
Louise Ferron
By: 'SarahT'
Nov 09,2017
2 people found
this helpful
Louise was very helpful in sorting a broken washing machine reported by my tenant. She was also able to arrange for a contractor to remove the old one and install the new one. Very efficient service....
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Was this helpful? Yes
By: Northwood Northampton
Nov 21, 2017
View all comments (1)
SarahT, thank you for your kind feedback, it is very much appreciated. It is an important part of Northwoods service to ensure that all maintenance is resolved as quickly as possible to ensure that the tenant's way of living is not affected. We are very pleased that this has been the case for you. ...
Nov 09,2017
Minithumbup
Louise Ferron
By: 'Daniel Happy Tenant'
Nov 09,2017
2 people found
this helpful
Been a tenant now for 2 and a half years and been very happy. I have never had a negative situation that Northwood and the team have not been able to solve. From a tenants perspective I am very happy and would recommend Northwood to anyone!...
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Comment on agent fees
No issues
Was this helpful? Yes
By: Northwood Northampton
Nov 21, 2017
View all comments (1)
Thank you Daniel Happy Tenant for your 5* review. It is wonderful to see that you are so happy with the service you have received from Northwood, long may this continue. ...
Nov 09,2017
Minithumbup
Tina Tonna
By: 'hala'
Nov 09,2017
2 people found
this helpful
Tina helped us a lot through a difficult time. The tenants stopped paying the rent. Tina perseverance and daily follow up of the matter eventually paid off, and the tenant paid the rent arrears...
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Comment on agent fees
good
Was this helpful? Yes
By: Tina Tonna
Nov 10, 2017
View all comments (1)
It has been a delight to achieve a rental income recovery for you and part of our recognised customer service delivery, recognised by Allagents for the fourth consecutive year as Best Letting Agent in Northampton and Northamptonshire. Thank you for your feedback and I look forward to being of continued service to you. ...
Nov 09,2017
Minithumbup
Tina Tonna
By: 'Khaled'
Nov 09,2017
2 people found
this helpful
Tina has worked hard to resolve the ongoing difficulty that we faced as the tenant was not paying the rent and did not respond to her repeated phone calls, e-mails and letters. she did not give up and her perseverance eventually paid off and the tenant agreed to pay the rent arrears and to leave the house at the end of the section 21 notice...
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Comment on agent fees
good
Was this helpful? Yes
By: Tina Tonna
Nov 10, 2017
View all comments (1)
Thank you so much for your kind comments. We recognise that tenant's do encounter changes which can impact their ability to pay their rent on time and it is important to engage, communicate and ultimately recover monies owed, which I am pleased to have achieved for you. I look forward to being of continued service to you and maintaining our recognised service reputation that has been recognised as Best Letting Agent for Northampton and Northamptonshire for the fourth consecutive year. ...
Nov 09,2017
Minithumbup
Tina Tonna
By: 'Brad'
Nov 09,2017
2 people found
this helpful
Well.... what can I say Tina is a powerhouse!!! She IS NORTHWOOD!! She works like it's her own business and I think if she moves to another firm I would have to follow. Clone this woman!!!...
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Was this helpful? Yes
By: Tina Tonna
Nov 10, 2017
View all comments (1)
Wow thank you for your feedback! It's lovely to hear such positive comments and to be recognised for our business focus and representation of our landlords. I'm not too sure about cloning me but I do look forward to being of continued service to you. Thanks again! ...
Nov 07,2017
Minithumbup
Zoe Morgan
By: 'Paul Ager'
Nov 07,2017
2 people found
this helpful
Zoe was a massive help throughout the application process. Zoe was friendly, professional and an excellent communicator, clearly explaining the requirements of the process....
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Was this helpful? Yes
By: Northwood Northampton
Nov 21, 2017
View all comments (1)
Paul Ager, we appreciate your comments. When applying for a new property, it can be daunting as you are required to provide lots of documents and it is in our best interest to help you as much as we can. ...
Areas covered
  • NN1
  • Northampton
  • NN6
  • NN2
  • NN7
  • NN3
  • NN10
  • NN4
  • NN5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £92,500
  • Max: £3,299,500

Letting
  • Min: £0
  • Max: £302,000

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
103 2 70 3 13 0 14 0 19 0
Katherine Bond Katherine Bond
Director
65 reviews

About Katherine "I really enjoy giving advice to landlords on how to get the most from their property investments as well as managing the business" Katherine joined Northwood and embarked on a new career i View full profile
Tina Tonna Tina Tonna
Maintenance Coordinator
42 reviews

About Tina I thrive on the challenge of problem solving and ensuring that when things do go wrong, which they sometimes do, I provide the communication link and prompt resolution for our customers. Tina has rece View full profile
Becky Tootell Becky Tootell
Sales and Lettings Negotiator
43 reviews

About Becky Guiding and helping our customers to be matched with their perfect property is a very rewarding part of my role" Becky's main focus is to find the right person for our lettings and sales pro View full profile
Niamh Willard Niamh Willard
Property Co-ordinator
1 reviews

About Niamh I thrive in the variety of work my role involves and the responsibility of taking care of our landlords properties". Niamh joined Northwood Northampton in October and comes from an Insurance Indu View full profile
Louise Ferron Louise Ferron
Maintenance Co-ordinator
38 reviews

About Louise I am enjoying the challenge of being a key point of contact when a maintenance issue occurs and being able to work with tenants, landlords and specialist contractors". Louise has recently joined View full profile
Zoe Morgan Zoe Morgan
Business Administrator
8 reviews

About Zoe No description set View full profile
Lauren Rymer Lauren Rymer
Administrator
2 reviews

About Lauren No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

http://www.northwooduk.com/estate-agents/northampton/lettings/our-fees
Last updated at 10:37 AM 29/11/2017 by Katherine Bond

Complaints Procedure

http://www.northwooduk.com/complaint-handling-procedure
Last updated at 10:37 AM 29/11/2017 by Katherine Bond

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