• Staff picture
    Katherine
  • Staff picture
    Tina
  • Staff picture
    Louise
  • Staff picture
    Brogan
  • Staff picture
    Jasmine
Looking to buy, sell, rent or let in Northampton? As a leading Northampton Letting Agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of lettings, property management and estate agent solutions and are your local Northamptonshire 'Proper Property People', but are best known for our Guaranteed Rent service. So whether its Northampton Buy to Let advice for letting in Northampton or finding an estate agent in Northampton call Nort Read full description...hwood today on 01604 607080. or pop in to 353 Wellingborough Road, Northampton, NN1 4ER.
Northwood

The Old Gatehouse, 25 Victoria Promenade Northampton
Northamptonshire
NN1 1HB

01604607080

“Thanks from the southern hemisphere . . ....”

Dec 10,2018
Minithumbup
Katherine
By: 'Greg'
Dec 10,2018
1 people found
this helpful
I'd been privately managing a property from overseas for a number of years with mixed results. Katherine and the rest of the Northwood team have now taken on the management of the property and i have no hesitation in recommending their services with ...
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Comment on agent fees
Well worth the money to look after my investment.
Was this helpful? Yes
By: Northwood Northampton
Dec 13, 2018
View all comments (1)
Thanks Greg, we're glad to hear we can be of service even when you are the other side of the world! Keep recommending us, it's much appreciated! ...

“Streamline, swift and very satisfied!...”

Nov 30,2018
Minithumbup
Jasmine
By: 'Dan'
Nov 30,2018
1 people found
this helpful
My experience with Northwood in Northampton could not have been better. I found myself in a situation where I was looking for somewhere nice to be able to move in to as soon as possible. I seen an ad for a place to rent on ...
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Was this helpful? Yes
By: Northwood Northampton LTD
Dec 11, 2018
View all comments (1)
Thank you for taking the time to write such positive feedback! We are delighted to hear that Jasmine has been of great service to you and has helped make your move a stress-free experience! We pride ourselves in going above and beyond and hope you have settled into your new home! ...

“Expert Advice...”

Nov 26,2018
Minithumbup
Katherine
By: 'Rob'
Nov 26,2018
1 people found
this helpful
I have a portfolio of but-to-let properties in Northampton and a reasonable knowledge of the market, but every so often I like to seek a professional opinion. Katherine always obliges with open and honest advice, even though Northwood might not benefit from it directly....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Northwood Northampton
Nov 27, 2018
View all comments (1)
Dear Rob, Thank you for your 5 star feedback! We try and accommodate all our customers, and are happy to help even if we're not benefiting from it. Feel free to stay in touch and ask for advice when you need it. ...

“Wonderful Service...”

Nov 26,2018
Minithumbup
Brogan
By: 'Adam Foster'
Nov 26,2018
1 people found
this helpful
Before commencing the renovation of our bungalow I asked Katherine for some advice on the extent of the renovation work we should undertake, likely price points depending on levels of investment etc. Her advice was excellent, including the nature of the engagement that she would ...
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Comment on agent fees
Fees are in line with the market - quality of service is excellent
Was this helpful? Yes
By: Northwood Northampton
Nov 27, 2018
View all comments (1)
Thank you for taking the time to write your review, we are very happy to hear you are impressed with our service and the entire team here at Northwood Northampton. Your recommendation matters, so...if you have a Landlord friend, colleague, neighbour, relation, in fact anyone who you know is interested in letting with us, simply give us their details and you could be £100 richer for it. If your friend goes on to rent through us, then the £100 is yours! ...

“Excellent Support...”

Nov 24,2018
Minithumbup
Katherine
By: 'Lisa Holl'
Nov 24,2018
1 people found
this helpful
Northwood have let our property for the last 10 months and the service from Katherine has been exceptional! We have had a difficulty few months with the tenants not paying but the team at Northwood have guided and supported us throughout.We would recommend Northwood Estate ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Northampton
Nov 27, 2018
View all comments (1)
Many thanks for your review. We are so glad you have been happy with our service, it can be so frustrating when a tenant isn't paying and we do our best to assist you in the these circumstances. ...

“Excellent Service...”

Nov 23,2018
Minithumbup
Brogan
By: 'Dr GK, Director GOSL'
Nov 23,2018
0 people found
this helpful
Brogan is a sensible, polite, prompt, intelligent, understanding, responsive, smart and considerate agent. She knows how to go out of the way as well to assist the customer's cause...
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Comment on agent fees
OK
Was this helpful? Yes
By: Brogan Homer
Nov 27, 2018
View all comments (1)
Thank you for your kind review and lovely words. I am very happen to hear I have been of good service to you, it is important to me that you feel this way so thank you. Your recommendation matters, so...if you have a Landlord friend, colleague, neighbour, relation, in fact anyone who you know is interested in letting with us, simply give us their details and you could be £100 richer for it. If your friend goes on to rent through us, then the £100 is yours! ...

“Friendly and professional...”

Nov 14,2018
Minithumbup
Jasmine
By: 'Keith @ Verismart Inventories'
Nov 14,2018
2 people found
this helpful
I deal with a number of agents across the County and I'm always happy to go into see Jasmine and the team at Northwood who are friendly and welcoming. Jasmine is highly professional, urbane and always happy to help out....
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Comment on agent fees
Not applicable.
Was this helpful? Yes
By: Northwood Northampton LTD
Dec 11, 2018
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Thank you so much for your feedback Keith! We're glad to hear that Jasmine and the Team make you feel this way. ...

“Customer Service...”

Nov 08,2018
Minithumbup
Louise
By: 'Reme'
Nov 08,2018
1 people found
this helpful
Keeps me updated with all appointments she makes with contracts and always follows up with an email. Lou is friendly and proffessional....
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Comment on agent fees
Fair
Was this helpful? Yes

“So helpful...”

Oct 26,2018
Minithumbup
Louise
By: 'Laura Hide'
Oct 26,2018
2 people found
this helpful
Lousie has been a star in helping us with our property. We are sure currently travelling in Asia and have had some issues with our floor and there were so many different parties involved. Louise saved us so much hassle (being in a different time ...
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Was this helpful? Yes
By: Northwood Northampton
Oct 26, 2018
View all comments (1)
This great feedback! Ensuring that all issues are hassle free is what we pride ourselves on, we pleased to hear that Louise has been so helpful. Thank you Laura!:) ...

“Excellent service...”

Oct 21,2018
Minithumbup
Brogan
By: 'Jemila'
Oct 21,2018
0 people found
this helpful
I was very pleased with the service which Brogan provided to me. She was also very supportive and helpful when I had any problems. Great caring personality. She is an asset to Northwood!...
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Was this helpful? Yes
By: NORTHWOOD Northampton Ltd
Nov 29, 2018
View all comments (1)
Thank you for taking the time to share your experience with Northwood. We are delighted to hear that Brogan has been of great service to you and helped your through any tricky times you may have encountered. The Northampton team go above and beyond to offer the best service and experience to all our tenants during their time with us. ...

“Problem with radiator...”

Oct 10,2018
Minithumbup
Louise
By: 'Kay'
Oct 10,2018
1 people found
this helpful
I had a problem with the radiator in my living room it would not heat up. I spoke to Louise, she spoke to the heating engineer who advised her that I could fix it, she called me with instructions, I did as instructed and the ...
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Comment on agent fees
I think the fees are reasonable compared to other Agents but I think the renewal fee should be yearly especially when you have rented the property for a long time
Was this helpful? Yes
By: Northwood Northampton
Oct 11, 2018
View all comments (1)
Thank you very much for the feedback Kay. Our engineer has told me to inform you that you are now a plumber aha! :) ...

“Cooker Hob sorted 👍...”

Sep 21,2018
Minithumbup
Louise
By: 'James'
Sep 21,2018
2 people found
this helpful
We had problems with are cooker hob and the Bathroom tap. After reporting are problems to Northwood, Louise had organised a new hob and are tap to be fixed. We also received a call after to see if the job was done and if was ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Northampton
Sep 22, 2018
View all comments (1)
Wow that's great to hear James! We are please to know that you are happy with the service Northwood have provided in particular Louise. Thank you for the feedback. ...

“Professional...”

Sep 11,2018
Minithumbup
Louise
By: 'Shawefix'
Sep 11,2018
2 people found
this helpful
She's very organised and professional in the way she works alongside us. Very helpful and easy to talk to....
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Was this helpful? Yes
By: northwoodnorthampton
Sep 12, 2018
View all comments (1)
Hi Shawefix, we are very pleased to hear that Louise is very helpful. Our aim is to ensure we are professional and organised at all times to ensure everything gets done smoothly. Thank you :) ...

“Great people to deal with...”

Sep 09,2018
Minithumbup
Louise
By: 'Ray'
Sep 09,2018
3 people found
this helpful
Always helpful and polite and a pleasure to deal with. With any call had to make to Louise or Northwood they are always professional and do the best they can to help through any question or query....
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Comment on agent fees
Fees are ok and not put outrageous like some places.
Was this helpful? Yes
By: northwoodnorthampton
Sep 12, 2018
View all comments (1)
Thank you for your feedback Ray, we at Northwood Northampton always ensure we give our very best service to everyone. ...

“Very very good service!!!...”

Sep 01,2018
Minithumbup
Brogan
By: 'Hassan anwar'
Sep 01,2018
2 people found
this helpful
Me and my partner was very pleased with the service which Brogan offered. She was very punctual, well understanding and friendly. Her personality was great and she helped with everything from start to finish. Perfect service!!...
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Comment on agent fees
The argent’s fees were a reasonable rate. We have gone to places where they have been a lot more...
Was this helpful? Yes
By: Northwood Northampton Ltd
Nov 29, 2018
View all comments (1)
We are very pleased to hear that the team at Northwood Northampton has made your experience smooth and successful throughout renting with us. The team work hard so you don't have to and the fact you took the time to share your thoughts with us makes our day. ...

“Happy Homing...”

Aug 29,2018
Minithumbup
Katherine
Louise
By: 'Lilly'
Aug 29,2018
2 people found
this helpful
Pleasently surprised with how efficient, thorough and friendly these ladies have been, Brogan included. I have had good and bad experiences on both sides of the letting fence, as tenant and landlord. So far, so good. Feels like home!...
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Comment on agent fees
Seems high although it probably is in line with other agent fees. Not keen on the renewal having to be every 6 months even though the property is available for 2 years, especially if the first 6 months have been problem free.
Was this helpful? Yes

“Prompt and helpful service...”

Aug 28,2018
Minithumbup
Louise
By: 'Simon'
Aug 28,2018
2 people found
this helpful
We have had our house managed by Northwoods for over 12 years whilst we are living overseas. Louise has been extremely helpful in getting issues brought to light and resolved quickly, clearly important to us as we are unable to manage locally. Both Louise and Katherine ...
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Was this helpful? Yes

“Property management...”

Aug 21,2018
Minithumbup
Louise
Katherine
By: 'The Lings'
Aug 21,2018
5 people found
this helpful
Have to say Katherine and Louise work very hard in ensuring our property is managed and maintained to the highest possible standard, no mean feat when you take into account that these guys have to deal with disgruntled tenants. Would recommend you in a heartbeat. ...
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Comment on agent fees
Could be cheaper, but it’s assumed what we pay is the ‘going rate’.
Was this helpful? Yes
By: Northwood Northampton
Sep 04, 2018
View all comments (1)
Giving all customers a high standard of service is what we aim to do, thank you very much for this recognition ! We really appreciate your feedback! ...

“Friendly,supportive,efficient service...”

Aug 21,2018
Minithumbup
By: 'Jean'
Aug 21,2018
6 people found
this helpful
I know I can depend on Louise. She sorts out all the problems and arranges for any work to be carried out liaising with everyone and keeping me up to date. She is polite and friendly and very approachable. I have great confidence in her ...
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Comment on agent fees
Not sure. I think they are very fair.
Was this helpful? Yes

“Resolving an issue...”

Aug 20,2018
Minithumbup
Louise
By: 'Gary'
Aug 20,2018
5 people found
this helpful
Having identified a small issue with the property that i let out through Northwood, Louise jumped on it straight away and the issue was resolved the same morning. Very happy....
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Was this helpful? Yes
By: Northwood Northampton
Sep 12, 2018
View all comments (1)
We are very pleased to hear you are happy with service Louise has provided you. Thank you for your feedback Gary! ...

“Letting...”

Aug 17,2018
Minithumbup
Louise
Brogan
By: 'Graham'
Aug 17,2018
4 people found
this helpful
Having experienced the good, the bad and the ugly in letting agents over the past 25 years, I can confirm that Northwood are definitely up there with the good based on my experience in the 8 months they have been managing my let. Louise and Brogan have ...
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Was this helpful? Yes
By: Northwood Northampton Ltd
Nov 29, 2018
View all comments (1)
We take our customer service seriously at Northwood. The whole team work very hard to help make your experience as a landlord as rewarding as possible. We are very happy to hear that we have helped restore hope in the industry and that you would recommend our services. Thank you for taking your time to share your recommendation with us. ...

“THE BEST SERVICE AND FAST RESPONSE...”

Aug 16,2018
Minithumbup
Louise
By: 'James'
Aug 16,2018
5 people found
this helpful
I have used several letting agents over a long period with multiple properties and I have to say Louise is superb very organised, very quick to find solutions to problems email and take her time to ensure everything is a simple as possible for the ...
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Was this helpful? Yes
By: Northwood Northampton
Sep 12, 2018
View all comments (1)
Thank you James for taking the time to write some excellent feedback, we really appreciate it! ...

“What a team!...”

Aug 15,2018
Minithumbup
Tina
Louise
By: 'Stuart F'
Aug 15,2018
4 people found
this helpful
I am new to the property letting market. I did have a bad experience with another company years ago which put me off so this time I dipped my toe in the water very tentatively! I chose Northwood because I have heard great things about ...
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Comment on agent fees
Fees were totally acceptable
Was this helpful? Yes
By: Tina Tonna
Sep 17, 2018
View all comments (1)
Thank you so much for your feedback Stuart and I'm delighted to hear you were pleased with the all round service from myself, Northwood and our contractors in getting your property ready for renting. Now the refurbishment is complete, we look forward to being of continued service to you in the next rental phase. ...

“Very Helpful...”

Aug 13,2018
Minithumbup
Louise
By: 'Yvonne N.'
Aug 13,2018
4 people found
this helpful
Louise has been exceptionally helpful. We recently moved properties and in the process forgot to re-direct our post. Louise went through the pain of ensuring that our letters from the previous address we picked up and left in the office for us to pass and ...
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Was this helpful? Yes
By: northwoodnorthampton
Sep 12, 2018
View all comments (1)
That's great to hear, we are always here to help! Thank you very much for your feedback. ...

“Very Helpful...”

Aug 13,2018
Minithumbup
Louise
Katherine
By: 'Agherenwi N.'
Aug 13,2018
5 people found
this helpful
We recently recommended a client to Northwood given the support experience that Louise had given us while renting one of your properties. The recommended tenant has now signed a contract and has confirmed that the support received from Katherine has been tremendous. This is consistent ...
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Was this helpful? Yes

“Very organised...”

Aug 07,2018
Minithumbup
Louise
By: 'Bobby'
Aug 07,2018
5 people found
this helpful
Louise always has a smile on her face and makes you feel so welcome. Thorough in all her work and great attention to detail. Always at the end of the phone when you need her. If missed, calls you back instantly. All this with such ...
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Was this helpful? Yes

“Empathy and understanding...”

Jul 25,2018
Minithumbup
Tina
By: 'Anonymous'
Jul 25,2018
2 people found
this helpful
Tina was undertaking and empathetic when asked to do a valuation, she was very personable and put us at ease straight away....
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Tina Tonna
Sep 17, 2018
View all comments (1)
Thank you so much for your feedback. A client's needs for a property valuation will vary and a good agent will understand and provide the appropriate and suppport and service. Thank you so much for your feedback, it is really appreciated. ...

“Excellent Service with Positive Attitude...”

Jul 16,2018
Minithumbup
Louise
By: 'Pankaj'
Jul 16,2018
4 people found
this helpful
When I think about great customer service; Louise's smiling face get reflected in my mind. I appreciate the excellent service provided by her to resolve maintenance issues, her attention to detail, pro activeness, timely solutions, great communication skills and nice smile made the experience ...
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Was this helpful? Yes
By: northwoodnorthampton
Sep 12, 2018
View all comments (1)
We always admin to give the best service so we are glad to hear that you are satisfied with the service Louise has provided you. Thank you for the lovely feedback! ...

“Great Customer Service...”

Jul 13,2018
Minithumbup
Louise
By: 'Luke'
Jul 13,2018
4 people found
this helpful
Louise is always on the ball and gets things done quickly. Great to work with! Highly recommend her and Northwood....
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“Saviour...”

Jul 13,2018
Minithumbup
Louise
By: 'DKA'
Jul 13,2018
4 people found
this helpful
Brilliant service first day at my new property, locked my my out and she came to my aid with a smile. And she reassured me about any maintenance issues being sorted promptly...
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Was this helpful? Yes
By: Northwood Northampton
Sep 04, 2018
View all comments (1)
Thank you for your feedback and we hope you are settling in to your new home. ...
Areas covered
  • NN1
  • Northampton
  • NN6
  • NN2
  • NN7
  • NN3
  • NN10
  • NN4
  • NN5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £90,000
  • Max: £3,299,500

Letting
  • Min: £0
  • Max: £302,000

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
124 2 96 5 15 0 17 0 24 0

Fees

http://www.northwooduk.com/estate-agents/northampton/lettings/our-fees
Last updated at 29/11/2017, 10:37 AM by Katherine Bond

Complaints Procedure

http://www.northwooduk.com/complaint-handling-procedure
Last updated at 10:37 AM 29/11/2017 by Katherine Bond

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