• Staff picture
    Katherine
  • Staff picture
    Tina
  • Staff picture
    Louise
  • Staff picture
    Brogan
  • Staff picture
    Jasmine
Looking to buy, sell, rent or let in Northampton? As a leading Northampton Letting Agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of lettings, property management and estate agent solutions and are your local Northamptonshire 'Proper Property People', but are best known for our Guaranteed Rent service. So whether its Northampton Buy to Let advice for letting in Northampton or finding an estate agent in Northampton call Nort Read full description...hwood today on 01604 607080. or pop in to 353 Wellingborough Road, Northampton, NN1 4ER.
Northwood

The Old Gatehouse, 25 Victoria Promenade Northampton
Northamptonshire
NN1 1HB

01604607080

“ Cooker Hob sorted 👍... ”

Sep 21,2018
Minithumbup
Louise
By: 'James'
Sep 21,2018
0 people found
this helpful
We had problems with are cooker hob and the Bathroom tap. After reporting are problems to Northwood, Louise had organised a new hob and are tap to be fixed. We also received a call after to see if the job was done and if was ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Professional... ”

Sep 11,2018
Minithumbup
Louise
By: 'Shawefix'
Sep 11,2018
1 people found
this helpful
She's very organised and professional in the way she works alongside us. Very helpful and easy to talk to....
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By: northwoodnorthampton
Sep 12, 2018
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Hi Shawefix, we are very pleased to hear that Louise is very helpful. Our aim is to ensure we are professional and organised at all times to ensure everything gets done smoothly. Thank you :) ...

“ Great people to deal with... ”

Sep 09,2018
Minithumbup
Louise
By: 'Ray'
Sep 09,2018
1 people found
this helpful
Always helpful and polite and a pleasure to deal with. With any call had to make to Louise or Northwood they are always professional and do the best they can to help through any question or query....
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Comment on agent fees
Fees are ok and not put outrageous like some places.
Was this helpful? Yes
By: northwoodnorthampton
Sep 12, 2018
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Thank you for your feedback Ray, we at Northwood Northampton always ensure we give our very best service to everyone. ...

“ Very very good service!!!... ”

Sep 01,2018
Minithumbup
Brogan
By: 'Hassan anwar'
Sep 01,2018
2 people found
this helpful
Me and my partner was very pleased with the service which Brogan offered. She was very punctual, well understanding and friendly. Her personality was great and she helped with everything from start to finish. Perfect service!!...
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Comment on agent fees
The argent’s fees were a reasonable rate. We have gone to places where they have been a lot more...
Was this helpful? Yes

“ Happy Homing... ”

Aug 29,2018
Minithumbup
Katherine
Louise
By: 'Lilly'
Aug 29,2018
2 people found
this helpful
Pleasently surprised with how efficient, thorough and friendly these ladies have been, Brogan included. I have had good and bad experiences on both sides of the letting fence, as tenant and landlord. So far, so good. Feels like home!...
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Comment on agent fees
Seems high although it probably is in line with other agent fees. Not keen on the renewal having to be every 6 months even though the property is available for 2 years, especially if the first 6 months have been problem free.
Was this helpful? Yes

“ Prompt and helpful service... ”

Aug 28,2018
Minithumbup
Louise
By: 'Simon'
Aug 28,2018
2 people found
this helpful
We have had our house managed by Northwoods for over 12 years whilst we are living overseas. Louise has been extremely helpful in getting issues brought to light and resolved quickly, clearly important to us as we are unable to manage locally. Both Louise and Katherine ...
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Was this helpful? Yes

“ Property management... ”

Aug 21,2018
Minithumbup
Louise
Katherine
By: 'The Lings'
Aug 21,2018
5 people found
this helpful
Have to say Katherine and Louise work very hard in ensuring our property is managed and maintained to the highest possible standard, no mean feat when you take into account that these guys have to deal with disgruntled tenants. Would recommend you in a heartbeat. ...
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Comment on agent fees
Could be cheaper, but it’s assumed what we pay is the ‘going rate’.
Was this helpful? Yes
By: Northwood Northampton
Sep 04, 2018
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Giving all customers a high standard of service is what we aim to do, thank you very much for this recognition ! We really appreciate your feedback! ...

“ Friendly,supportive,efficient service... ”

Aug 21,2018
Minithumbup
By: 'Jean'
Aug 21,2018
5 people found
this helpful
I know I can depend on Louise. She sorts out all the problems and arranges for any work to be carried out liaising with everyone and keeping me up to date. She is polite and friendly and very approachable. I have great confidence in her ...
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Comment on agent fees
Not sure. I think they are very fair.
Was this helpful? Yes

“ Resolving an issue... ”

Aug 20,2018
Minithumbup
Louise
By: 'Gary'
Aug 20,2018
5 people found
this helpful
Having identified a small issue with the property that i let out through Northwood, Louise jumped on it straight away and the issue was resolved the same morning. Very happy....
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Was this helpful? Yes
By: Northwood Northampton
Sep 12, 2018
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We are very pleased to hear you are happy with service Louise has provided you. Thank you for your feedback Gary! ...

“ Letting... ”

Aug 17,2018
Minithumbup
Louise
Brogan
By: 'Graham'
Aug 17,2018
4 people found
this helpful
Having experienced the good, the bad and the ugly in letting agents over the past 25 years, I can confirm that Northwood are definitely up there with the good based on my experience in the 8 months they have been managing my let. Louise and Brogan have ...
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“ THE BEST SERVICE AND FAST RESPONSE... ”

Aug 16,2018
Minithumbup
Louise
By: 'James'
Aug 16,2018
5 people found
this helpful
I have used several letting agents over a long period with multiple properties and I have to say Louise is superb very organised, very quick to find solutions to problems email and take her time to ensure everything is a simple as possible for the ...
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By: Northwood Northampton
Sep 12, 2018
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Thank you James for taking the time to write some excellent feedback, we really appreciate it! ...

“ What a team!... ”

Aug 15,2018
Minithumbup
Tina
Louise
By: 'Stuart F'
Aug 15,2018
4 people found
this helpful
I am new to the property letting market. I did have a bad experience with another company years ago which put me off so this time I dipped my toe in the water very tentatively! I chose Northwood because I have heard great things about ...
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Comment on agent fees
Fees were totally acceptable
Was this helpful? Yes
By: Tina Tonna
Sep 17, 2018
View all comments (1)
Thank you so much for your feedback Stuart and I'm delighted to hear you were pleased with the all round service from myself, Northwood and our contractors in getting your property ready for renting. Now the refurbishment is complete, we look forward to being of continued service to you in the next rental phase. ...

“ Very Helpful... ”

Aug 13,2018
Minithumbup
Louise
By: 'Yvonne N.'
Aug 13,2018
4 people found
this helpful
Louise has been exceptionally helpful. We recently moved properties and in the process forgot to re-direct our post. Louise went through the pain of ensuring that our letters from the previous address we picked up and left in the office for us to pass and ...
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Was this helpful? Yes
By: northwoodnorthampton
Sep 12, 2018
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That's great to hear, we are always here to help! Thank you very much for your feedback. ...

“ Very Helpful... ”

Aug 13,2018
Minithumbup
Louise
Katherine
By: 'Agherenwi N.'
Aug 13,2018
5 people found
this helpful
We recently recommended a client to Northwood given the support experience that Louise had given us while renting one of your properties. The recommended tenant has now signed a contract and has confirmed that the support received from Katherine has been tremendous. This is consistent ...
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“ Very organised... ”

Aug 07,2018
Minithumbup
Louise
By: 'Bobby'
Aug 07,2018
5 people found
this helpful
Louise always has a smile on her face and makes you feel so welcome. Thorough in all her work and great attention to detail. Always at the end of the phone when you need her. If missed, calls you back instantly. All this with such ...
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“ Empathy and understanding... ”

Jul 25,2018
Minithumbup
Tina
By: 'Anonymous'
Jul 25,2018
2 people found
this helpful
Tina was undertaking and empathetic when asked to do a valuation, she was very personable and put us at ease straight away....
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Comment on agent fees
Not applicable
Was this helpful? Yes
By: Tina Tonna
Sep 17, 2018
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Thank you so much for your feedback. A client's needs for a property valuation will vary and a good agent will understand and provide the appropriate and suppport and service. Thank you so much for your feedback, it is really appreciated. ...

“ Excellent Service with Positive Attitude... ”

Jul 16,2018
Minithumbup
Louise
By: 'Pankaj'
Jul 16,2018
4 people found
this helpful
When I think about great customer service; Louise's smiling face get reflected in my mind. I appreciate the excellent service provided by her to resolve maintenance issues, her attention to detail, pro activeness, timely solutions, great communication skills and nice smile made the experience ...
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Was this helpful? Yes
By: northwoodnorthampton
Sep 12, 2018
View all comments (1)
We always admin to give the best service so we are glad to hear that you are satisfied with the service Louise has provided you. Thank you for the lovely feedback! ...

“ Great Customer Service... ”

Jul 13,2018
Minithumbup
Louise
By: 'Luke'
Jul 13,2018
4 people found
this helpful
Louise is always on the ball and gets things done quickly. Great to work with! Highly recommend her and Northwood....
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“ Saviour... ”

Jul 13,2018
Minithumbup
Louise
By: 'DKA'
Jul 13,2018
4 people found
this helpful
Brilliant service first day at my new property, locked my my out and she came to my aid with a smile. And she reassured me about any maintenance issues being sorted promptly...
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By: Northwood Northampton
Sep 04, 2018
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Thank you for your feedback and we hope you are settling in to your new home. ...

“ Tina was absolutely amazing this morning when my wife and I popped in looking for rental properties.... ”

Jul 04,2018
Minithumbup
Tina
By: 'Jim Garth'
Jul 04,2018
2 people found
this helpful
We both felt like we were the most important customers ever and treated very professionally and courteously. Literally seconds after leaving the office I received a confirmation email and a phone call. Service of this quality is not always easy to find Well done and ...
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By: Tina Tonna
Sep 17, 2018
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Thank you for your lovely comment Jim. Service is of paramount importance to us and I'm delighted we were able to deliver this to you on the day Jim. First impressions do count and I hope we can be of service again to you in the future. ...

“ Great experience buying first home... ”

Jun 26,2018
Minithumbup
Tina
By: 'Mollie Hockaday'
Jun 26,2018
2 people found
this helpful
Buying our first property through Northwood was a great experience. Tina was so helpful from the very beginning and nothing was too much trouble. She made buying our first home straightforward and I would definitely recommend to others....
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By: Tina Tonna
Sep 17, 2018
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Mollie thank you for your lovely feedback. Buying your first home is a special and memorable time so I am pleased to part of this life experience for you and supporting you through the sales end to end process. Best wishes to you in your new home. ...

“ Very Helpful & Friendly Service... ”

Jun 22,2018
Minithumbup
Tina
By: 'A Smiles'
Jun 22,2018
2 people found
this helpful
During a very difficult time. The service given and help provided was amazing. Thank you for everything you have done to support us. We wish to thank you and the team....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tina Tonna
Sep 17, 2018
View all comments (1)
On occasions, when things go wrong, it's important that your managing agent is there to support you. It was pleasure to be of service to you and your family and thank you for your feedback. ...

“ Good Communication and Positive Attitude... ”

Jun 14,2018
Minithumbup
Tina
Katherine
By: 'A&J'
Jun 14,2018
3 people found
this helpful
Tina was very proactive in chasing up buyer/buyer's solicitor (and ourselves) if there was an outstanding issue. She was also very good at communicating latest status on a regular basis....
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Comment on agent fees
They are competitive.
Was this helpful? Yes
By: Tina Tonna
Sep 17, 2018
View all comments (1)
Delighted to support through the sales process for you, when others failed A&J. I promised communication on the essentials of the sales end to end process is key and so pleased that your service experience with me was a positive one. Thank you again for your feedback. ...

“ Very helpful!... ”

Jun 13,2018
Minithumbup
Brogan
By: 'Hannah'
Jun 13,2018
2 people found
this helpful
I was very impressed with how helpful Brogen was, she was very polite and professional also. I was a bit unsure as I have never rented before, but she went through everything with me which was great....
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Was this helpful? Yes

“ Excellent Communication and Customer Service... ”

May 23,2018
Minithumbup
Tina
By: 'Jerry and Sharon'
May 23,2018
2 people found
this helpful
Having had previously average experiences with other agents we were so relieved when we signed up with Tina Tonna at Northwoods, Northampton. From day one nothing was too much trouble and previous maintenance issues were dealt with ease and professionalism. Matters were further complex for ...
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Comment on agent fees
The agents fees were comparable with other agents but the initial commission free period was really helpful, and the excellent customer service was invaluable
Was this helpful? Yes
By: Tina Tonna
Sep 17, 2018
View all comments (1)
Delighted to have been part of your rental and sales support and positive experience. There was nothing that we couldn't overcome with international processes as part of a property sale and really pleased that I was part of this experience with you. Continued best wishes to you and your family. ...

“ Very helpful... ”

May 23,2018
Minithumbup
Brogan
By: 'Catherine'
May 23,2018
2 people found
this helpful
We have dealt with Brogan on a few occasions she is very professional friendly person who always responds to us in a very timely manner making our first experience with Northwood a very smooth experience...
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Was this helpful? Yes

“ Contact relationship... ”

May 19,2018
Minithumbup
By: 'Steve'
May 19,2018
2 people found
this helpful
Have been using them for a couple of years now. The Branch recently contacted me about a change in tenant status thats keeps me informed of whats happening. I like the way they operated and their business model, the backup of the mother franchise but ...
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Comment on agent fees
Fair, not cheap, not exhorbitant. They have to make a living as we all do.
Was this helpful? Yes
By: Northwood Northampton
May 23, 2018
View all comments (1)
Thanks Steve, we are very delighted to hear your positive comments about Northwood Northampton. It is disappointing that you had previously received bad service from other local letting agents in Northampton, but I'm glad we have managed to restore your faith in good service! ...

“ Daniel Skevington at Northwood Northampton first class customer service!... ”

Apr 23,2018
Minithumbup
By: 'Gemma'
Apr 23,2018
2 people found
this helpful
Daniel has been managing Maintainance on our property and his customer service are above and beyond in comparison to past experiences I have had whilst renting. He always ensures that jobs are followed up and checks in with us to ensure we are happy with ...
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Was this helpful? Yes
By: Northwood Northampton
May 03, 2018
View all comments (1)
Many thanks for your feedback Gemma; maintenance jobs do happen, as we all know and we appreciate they can be pain, but I'm glad we have been able to offer you a positive service whilst the jobs have been completed. – Communication is key! ...

“ Katherine Bond... ”

Apr 18,2018
Minithumbup
Katherine
By: 'DGS Developments'
Apr 18,2018
2 people found
this helpful
Katherine is a delight to deal with, professional, friendly and very helpful with queries and advice. Will always speak with you whenever you telephone the office....
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Comment on agent fees
Good
Was this helpful? Yes
By: Northwood Northampton
May 03, 2018
View all comments (1)
Thank you DGS, we very much appreciate your review and custom, it is a delight to deal with you too! ...

“ Very reassuring!!... ”

Apr 16,2018
Minithumbup
By: 'Mexs'
Apr 16,2018
2 people found
this helpful
Daniel was quick to address an issue I had with my property. Reassuring me and taking the necessary action in quick time....
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By: Northwood Northampton
May 03, 2018
View all comments (1)
It's great to hear Daniel was quick to address your issues with a satisfactory and speedy outcome! Thank you for your 5 star feedback! ...
Areas covered
  • NN1
  • Northampton
  • NN6
  • NN2
  • NN7
  • NN3
  • NN10
  • NN4
  • NN5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £90,000
  • Max: £3,299,500

Letting
  • Min: £0
  • Max: £302,000

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
118 2 92 5 15 0 17 0 23 0

Fees

http://www.northwooduk.com/estate-agents/northampton/lettings/our-fees
Last updated at 29/11/2017, 10:37 AM by Katherine Bond

Complaints Procedure

http://www.northwooduk.com/complaint-handling-procedure
Last updated at 10:37 AM 29/11/2017 by Katherine Bond

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Branch - Northampton, NN1

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