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    Ewan MacPhee
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    Joy Cross
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    Liz Cross
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    Simeon Riens
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    NIKKI MCCANN
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    Ann Gibbons
Locally owned sales and letting agents. We offer a full range of sales and lettings services including our very popular Guaranteed Rent Service.
Northwood

22 Church St Macclesfield
Cheshire
SK11 6LB

01625 617640

Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Could not do enough to make the purchase of the apartment as smooth a transition as possible, answered all questions and all queries with expert knowledge. Addressed and Responded within 1 hour to concerns beyond their control. A pleasurable experience during what is normally a very stressful time we cannot express our gratitude enough, many thanks....
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 07,2015
Minithumbup
By:
Dec 07,2015
1 people found
this helpful
Joy and Liz both listened very well and responded in a friendly, helpful, and professional manner. I would reccommend either of them by name to any of my contacts who may be looking to rent accommodation in the Macclesfield area. They were both polite, reliable and patient....
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Was this helpful? Yes
By: Ewan
Dec 10, 2015
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We are delighted you have been more than happy with our service. Don't forget should you recommend someone who then rents or sells through us there will be a £100 thank you cheque. thank you....
Dec 07,2015
Minithumbup
By:
Dec 07,2015
1 people found
this helpful
The property was in a run-down state when I bought it and the team at Northwood Macclesfield were a huge help in getting it ready for letting out. Since then they have managed it for me very competently and professionally. I would highly recommend their services....
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Was this helpful? Yes
Dec 07,2015
Minithumbup
By:
Dec 07,2015
1 people found
this helpful
Both Joy and Lis Have been very helpful and have dealt satisfactorily with any issues which have arisen. I have always been kept informed of of any problems and the staff ,at their discretion engaged the appropriate tradesmen to deal with day to day repairs.They have always sought my approval for work costing over £100....
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Was this helpful? Yes
Dec 06,2015
Minithumbup
By:
Dec 06,2015
1 people found
this helpful
Agents were considerate and helpful, Their service after the let was of great assistance to me. Happy to use them again and happy to recommend them....
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Was this helpful? Yes
Dec 04,2015
Minithumbup
By:
Dec 04,2015
0 people found
this helpful
We have been with Northwood (previously Robert Jordan) for over 25 years and have generally been happy with the service Northwood has given in managing our investment property. Northwood have been responsive to our needs and understanding of the fact that living in Australia, it is sometimes difficult to make decisions quickly....
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Was this helpful? Yes
Dec 04,2015
Minithumbup
By:
Dec 04,2015
0 people found
this helpful
Good all round agency. Timely inspections with good reporting. Always let me know as soon as there is a problem (and if tradesmen don't turn up !) I had a good long term Tenant (but I get paid even if the house is empty) Rent passed to me is a bit mean, but I deal with a Scotch Man ! I will be using them to sell my property and may use them to buy my next and rent that one out....
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Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
An excellent service. I can relax knowing that everything is taken care of. The communications are very good. No problems at all. Highly recommended....
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Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
Northwood made the entire process extremely easy compared to other agents I've used in the past. Great service, will definitely look to use them again in the future....
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Comment on agent fees
More reasonable than other agents I have used before.
Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
Ewan is always helpful and makes everything seem easy and possible and fine. He runs an excellent business in Macclesfield with a wide reach and knows how to attract business and keep it. The staff member I have most dealings with is Joy. She is unfailingly helpful and kind at all times. They know me at the branch, they know my properties and help me feel my investments are in extremely capable hands. I would never go anywhere else....
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Was this helpful? Yes
Oct 08,2015
Minithumbup
By:
Oct 08,2015
0 people found
this helpful
We have been repeat customers of Northwood over the last four years, as seller, tenant and landlord, due to international relocation. Ewan has always been honest in his appraisal of the market, Simeon was very thorough in his approach to our sale. Recommended...
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Was this helpful? Yes
By: Ewan
Oct 08, 2015
View all comments (2)
Thank you very much for your feedback and delighted you have been happy with our serve over the years. many Thanks Ewan....
Sep 30,2015
Minithumbup
By:
Sep 30,2015
0 people found
this helpful
we were in a chain and simeon of northwood had to work hard to check ability to pay and to reassure all involved that buying and selling were all going to plan despite slowness of solicitors. he is highly professional and did regularly phone or call with updates . we have no qualms in publicly recommending him....
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Comment on agent fees
because of all the chasing of solicitors and other agents that simeon did and the problems of a chain of buyers and sellers and how he made sure we got the house we were after ,we had no problem promptly paying his reasonable fee.
Was this helpful? Yes
By: Simeon Rains
Sep 30, 2015
View all comments (1)
Thank you very much for your kind comments. This particular transaction was fairly complicated due to timescales set by others in the chain and one or two hurdles that solutions need to be administered due to slightly unusual covenants and other factors. I am very glad that you were more than satisfied by the service I provided. Thank you also once again for the kind gifts.....
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
Simeon was very helpful with our purchase of 27 Earlsway. He always returned calls and was able to answer any queries I had. He was always very happy and cheerful....
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Was this helpful? Yes
Sep 23,2015
Minithumbup
By:
Sep 23,2015
0 people found
this helpful
More than helpful every week sometimes daily updating on all aspects of sale and chain. Simeon helped even offer help to our buyer as it was a difficult chain with few complications and still managed keep all party's at ease. Thank you...
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Was this helpful? Yes
By: Simeon Rains
Oct 01, 2015
View all comments (1)
Thank you Scott for a positive outlook during a bit of a rocky ride, we had a bit of a challenge, however, with plenty of positivity and 'creativity' (like collecting & delivering important documents)! ....we made it happen. I hope & trust that you and your family are all happily settling in now.....
Sep 08,2015
Minithumbup
By:
Sep 08,2015
1 people found
this helpful
I used a member of staff called Simeon .he was very professional and very helpful .i believe he went beyond his duties to get me the sale of my property .helping me get meter reading etc .i would absolutely recommend Northwood (Macclesfield). Good luck with growing northwood sales business ....
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Comment on agent fees
Delighted as it was sold very quickly and I had to do very little .
Was this helpful? Yes
By: Simeon
Oct 08, 2015
View all comments (1)
Thank you very much Simon, glad you were able to concentrate on your very busy career and we were able to assist with not just your sale in this instance but also your previous letting and management interests - If we can be of service in the near future, we would be delighted to assist again. A pleasure to work with you. Regards, Simeon, Ewan, Joy & Liz.....
Sep 07,2015
Minithumbup
By:
Sep 07,2015
1 people found
this helpful
Excellent service have already recommended you guys to a house down the road and now seen the for sale sign outside!! Well done everyone for a great service!! Will definitely use again if needed in the future!!!...
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Comment on agent fees
Very pleased as it has been a tough process for Simeon to sort out for my family and me! Thanks again
Was this helpful? Yes
Dec 09,2014
Minithumbup
By:
Dec 09,2014
0 people found
this helpful
Northwood UK were very efficient and professional throughout the tenancy application process. They are helpful and are quick to respond to any issues and I would thoroughly recommend their services to any prospective tenants....
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Was this helpful? Yes
Oct 26,2014
Minithumbup
By:
Oct 26,2014
0 people found
this helpful
I rented my property through Northwood for almost 7 years following a move abroad. They also sold the property when I decided not to return to the area. In those seven years, I had several excellent tenants, and at no stage did I receive no rental income. Northwood were efficient and responded to all emails quickly, despite me being many miles away and having never personally met them, I highly recommend Northwood to those considering letting their properties and was also impressed with their sa...
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Was this helpful? Yes
By: Ewan
Nov 03, 2014
View all comments (1)
Thank you for your feedback it is very helpful to us and of course we are delighted you had been pleased with our service and would recommend us to others. Thank you for using our services over the past 7 years and our best wishes for the future....
Sep 08,2014
Minithumbup
By:
Sep 08,2014
0 people found
this helpful
I've been with the Northwoods team now for about 10 years. It was my appointed team to look after my rental property as I live abroad. I've had excellent service, prompt responses to questions and addressed any issues quickly. I also recently appointed the team to sell my property and found me a buyer very quickly. Ewan, and the team also helped with follow-up on the status of the sale as I was not always given an update by my solicitor. I would recommend Ewan and the team at Northwoods to anyo...
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Comment on agent fees
I think the fees are fair. I\'ve paid similar fees with other agents and not received the same level or quality of service
Was this helpful? Yes
By: Ewan
Sep 09, 2014
View all comments (1)
Thank you for your positive feedback it very much appreciated and we are delighted you have found our levels of service to be excellent . Thank you....
Jul 25,2014
Minithumbup
By:
Jul 25,2014
0 people found
this helpful
I was a tenant with Northwood for 6 months and I had no issues, I found all staff to be helpful with queries I had regarding the property and renting procedure. Would use them again....
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Comment on agent fees
Fees were reasonable & competitive
Was this helpful? Yes
Jul 24,2014
Minithumbup
By:
Jul 24,2014
1 people found
this helpful
I have used Northwood Macclesfield for over 3 years now on the Guaranteed Rent scheme for my three properties and have found the service to be very good. For me the best part of the service is not having to worry about rents coming in or empty periods and this has certainly made life as a landlord very easy. Maintenance issues have been dealt with promptly and they have always kept me informed. I would certainly recommend Northwood in Macclesfield and their Guaranteed rent schemeΒ’Γ’β€šΒ¬Γ‚Β...
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Was this helpful? Yes
Jul 22,2014
Minithumbup
By:
Jul 22,2014
0 people found
this helpful
Rented through Northwood in Macclesfield and found them to be helpful. Had a couple of issues with the property which they sorted out quickly and deatl with it all for me. Happy to use them again....
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Was this helpful? Yes
Jul 10,2014
Minithumbup
By:
Jul 10,2014
1 people found
this helpful
Ewan managed my expecations very well and at times where I challenged him on the sale price he was able to give me constructive advice and a realistic solution. Having taken his advice which involved lowering the asking price I had far more viewings resulting in an accepted offer. Ewan has communicated with me at all times and kept me informed of progress. He clearly knows his market and I would not hesitate to use Northwood again....
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Was this helpful? Yes
By: Ewan
Jul 10, 2014
View all comments (1)
Thank you Ms Miceli for your feedback and I am delighted you have found using our services to be a positive experience.....
Apr 16,2014
Minithumbdown
By:
Apr 16,2014
0 people found
this helpful
Signed a contract for 12 months ended up staying 5 as they offered me a deed of surrender. For a start no-one offers a deed of surrender unless they are in the wrong. The house was covered in mold and it has silverfish swimming on the bathroom carpet, We alerted northwood several times over the 5 months for them to do absolutely NOTHING. Clothes were ruined they started growing mold on them. I was hung up on by a rude member of staff who claimed they were a manager. There is nothing professional...
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What agent could do to change your mind?
corrected all the problems within the house
Was this helpful? Yes
Apr 10,2014
Minithumbdown
By:
Apr 10,2014
0 people found
this helpful
Unfortunately not a good experience,when i see the flat they told me you can get the flat in a week but when i sorted everything and want to move then they said tenant is still there you have to wait. v bad. Also they keep sending someone for inspection, and once yo give them notice, they will keep calling you to come to your flat to show to new tenants . they even speak v harshly.very disappointed with letting agent....
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Was this helpful? Yes
By: Ewan
Jun 17, 2014
View all comments (1)
I am sorry you were unhappy. We have no record of any complaint on file, but please contact us and we will do our best to put things right....
Apr 28,2013
Minithumbdown
By:
Apr 28,2013
8 people found
this helpful
Northwoods Letting Agents was my first experience of a letting agent. My second Agents were wonderful and I had a truly positive experience with them. But Northwoods I will never deal with again. I found them unreliable, dishonest and capable of harassment. I ended up on antidepressants because of the whole end of tenancy experience....
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What agent could do to change your mind?
For the Director to undertake to listen to my concerns and attempt to resolve the problems caused by his staff.
Was this helpful? Yes
Areas covered
  • SK9
  • SK10
  • SK11
  • SK17
  • CW12
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£93,000
  • Max: Β£186,000

Letting
  • Min: Β£0
  • Max: Β£168,000

NALS TPOS TDS SAGEagent




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 5 3 5 0 3 0 0 0
Ewan MacPhee - upload your photo Ewan MacPhee
9 reviews

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Joy Cross - upload your photo Joy Cross
8 reviews

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Liz Cross - upload your photo Liz Cross
5 reviews

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Simeon Riens - upload your photo Simeon Riens
6 reviews

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NIKKI MCCANN - upload your photo NIKKI MCCANN
0 reviews

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Ann Gibbons - upload your photo Ann Gibbons
1 reviews

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Fees

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Last updated at 11:26 AM 04/08/2015 by ewan macphee

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us
customerservice@northwooduk.com

3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:26 AM 04/08/2015 by ewan macphee

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