As a leading Luton estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

42-44 Wellington Street Luton
Bedfordshire
LU1 2QH

01582 412141

“ Benefits Discrimination... ”

May 17,2018
Minithumbdown
By: 'Maza80'
May 17,2018
0 people found
this helpful
I cannot remember who my partner and i spoke with, she had blond hair, we were told we needed to be earning 2.5 times the annual rent to be accepted, or we would need 1 maybe 2 guarantours, my partner is disabled and i care for him, we ...
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Comment on agent fees
I dont agree with agency fees full stop, as if the rents for luton aren't high enough anyway!
Was this helpful? Yes
By: Northwood Luton Ltd
May 25, 2018
View all comments (1)
Thank you very much for your comment. I am sorry that you feel this way but I can assure you we do not discriminate towards housing benefit tenants. We are currently renting to several housing benefit tenants and we are one of few agents in Luton that are happy to do so. We have a strict referencing criteria and process that we must follow when renting properties out to potential tenants. Also some Landlord mortgage companies only permit them to rent to full time working professionals w ...

“ Keira - Simply "Excellent".... ”

Mar 30,2018
Minithumbup
Kira
By: 'Jay'
Mar 30,2018
0 people found
this helpful
As a landlord of many years I have worked with many letting companies and agents. Keira was excellent. She provided very timely replies and was able to communicate clearly and effectively. She dealt with teathing problems diplomatically and fairely. Feedback was always given with prospective ...
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Comment on agent fees
Acceptable but would expect a better preferatual rate for loyal customers and low service requirements. Perhaps adopt a refundable no claims discount fee set up. Whereby landlords get refunded an amount for low agent service usage. To encourage landlords to maintain properties.
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“ All staff where very helpful in arranging the rental... ”

Mar 23,2018
Minithumbup
Del
Kira
By: 'Godhania'
Mar 23,2018
0 people found
this helpful
During the process of letting the agent where very helpful. They checked the tenants, making sure that they where correct for the property....
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Was this helpful? Yes
Feb 03,2018
Minithumbdown
By: 'Rick'
Feb 03,2018
0 people found
this helpful
Avoid this ahency at all cost, they are liars, time wasters and the staff is very rude, I have never been shouted before by somebody from a letting agency before, but I assume that this is normal in Northwood Luton as the manager shouted at ...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 22,2017
Minithumbup
Del
Ela
By: 'jack'
Nov 22,2017
0 people found
this helpful
luton northowoods is one of the best estate agents i have ever worked with, managing property from london is difficult but the team including del the manager and ela are amazing, communicate well, take care of the tenets and the landlord, no surprises with repairs ...
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Comment on agent fees
good
Was this helpful? Yes
Oct 18,2016
Minithumbup
By: 'Ian mcguinness'
Oct 18,2016
1 people found
this helpful
So far so good can't not complain if there has been an issue it hasn't taken yourself long at all to sort the issue or issues out....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 12,2016
Minithumbup
Ela
Kira
By: 'Jack Milsted'
Oct 12,2016
0 people found
this helpful
Both Ela and Kira were incredibly helpful and courteous in assisting me in relocating within Luton and made what could have been a very uncomfortable experience quite pleasant....
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Comment on agent fees
The administration fees, whilst a necessary evil, were no more onerous than comparable fees from other agencies and were commensurate with the high quality of service received.
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Sep 26,2016
Minithumbup
Kira
By: 'ZINI'
Sep 26,2016
0 people found
this helpful
Kira Reader was nice towards me and my wife with the way she attend to us the moment we walked into the northwood office, her customer service is 100% am really happy work with her any time and any day....
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Comment on agent fees
They are absolutely great Agent that you can every dream of,the fees is not bad at all.
Was this helpful? Yes
Jul 28,2016
Minithumbup
Ela
Del
By: 'Maria'
Jul 28,2016
0 people found
this helpful
Excellent team, always polite, friendly and professional. Ela you are a star! Dell you rock! It's been a pleasure! All the best!...
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Was this helpful? Yes
Jul 28,2016
Minithumbup
Ela
Del
By: 'Maria'
Jul 28,2016
0 people found
this helpful
Excellent team, always polite, friendly and professional. Ela you are a star! Dell you rock! It's been a pleasure! All the best!...
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Was this helpful? Yes
Sep 13,2015
Minithumbup
Del
Ela
By: 'Bedfordshire Lady'
Sep 13,2015
1 people found
this helpful
The agent took on my deceased mothers flat, and managed it for the family. We had complete peace of mind while they were managing it. They carried out their duties in a professional manner at all times....
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Comment on agent fees
We paid the top fee for looking after the flat, and it was worth having complete peace of mind.
Was this helpful? Yes
Sep 05,2015
Minithumbup
Del
Ela
By: 'Mrs X'
Sep 05,2015
2 people found
this helpful
I have let my property with Northwood Luton for a couple of years now and am very pleased with the service. I use the guaranteed rent system and this suits me. I don't have to pay any fees and get a set amount each month, ...
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Was this helpful? Yes
Sep 03,2015
Minithumbup
Ela
Jacqui
By: 'Conrad'
Sep 03,2015
2 people found
this helpful
I have been using Northwood for a few years now and find them to be friendly and efficient in letting out my properties. They always ensure that I have very good tenants in the properties and let me know straight away if there are any ...
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Was this helpful? Yes
Aug 30,2015
Minithumbup
Del
By: 'Landlord'
Aug 30,2015
0 people found
this helpful
Fully managed the property and have found good tenant, they have given correct advise, have sourced good cost effective furniture. Very professional, friendly and take the time to talk out any concerns. Trust them and their advise. Have peace of mind....
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Comment on agent fees
No issues with agent fee, reasonable
Was this helpful? Yes
Aug 28,2015
Minithumbup
Del
By: 'Bill M'
Aug 28,2015
1 people found
this helpful
I have been using Northwood for a number of years to rent out my properties and have always found them extremely helpful, knowledgeable and fair in their dealings. They always contact me if and when anything needs sorting out and are always able to offer ...
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Comment on agent fees
I use the Platinum Scheme which gives me peace of mind to know my rent will always be covered.
Was this helpful? Yes
Aug 28,2015
Minithumbup
Ela
Jacqui
By: 'paul'
Aug 28,2015
0 people found
this helpful
I have been involved with the selling of a number of properties in last couple of years with Northwood, Luton. On each occasion the whole team of always been helpful and act in a very profession manner. I am impressed with the service and would ...
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Was this helpful? Yes
Aug 27,2015
Minithumbup
Del
Ela
By: 'Tunde Olagunju'
Aug 27,2015
1 people found
this helpful
Overall the service is excellent and I would highly recommend Northwood. The truly value their customers and are always extremely helpful, friendly and professional....
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Aug 27,2015
Minithumbup
By: 'Mr. Loft'
Aug 27,2015
0 people found
this helpful
All agents I dealt with were very helpful from the outset. I was given all information about how to go about renting with Northwood, nothing was left out. The viewing took a while because of difficulties arranging with tenants but was promised first view and ...
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Was this helpful? Yes
Aug 25,2015
Minithumbup
Jacqui
By: 'Patrycja & Jakub'
Aug 25,2015
2 people found
this helpful
A fantastic team, J. La Vita and her team are always very polite and professional, any issues I have had were dealt with straight away and in short I cannot praise them enough. Having dealt with other agents in the area I can honestly say ...
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Comment on agent fees
A fantastic team, J. La Vita and her team are always very polite and professional, any issues I have had were dealt with straight away and in short I cannot praise them enough. Having dealt with other agents in the area I can honestly say Northwood are hands down the best.
Was this helpful? Yes
Aug 25,2015
Minithumbup
Del
Ela
By: 'Denuise Elcock'
Aug 25,2015
2 people found
this helpful
The agent was always polite and caring. Always explained what was happening and replied honestly to any questions asked. I always had feed back as necessary. My current situation is very difficult and hence I have not been able to visit the branch as I ...
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Comment on agent fees
no problem
Was this helpful? Yes
Aug 25,2015
Minithumbup
Del
Ela
By: 'Alan'
Aug 25,2015
0 people found
this helpful
I have been with Northwood for several years and from a landlords prospective my properties have been fully let with a minimal amount of disturbance from Northwood i.e. I have only been contacted when absolutely necessary. Northwood have in many instances successfully resolved issues ...
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Aug 24,2015
Minithumbup
By: 'Michmagags'
Aug 24,2015
1 people found
this helpful
The team at Northwood, Luton have been great. They have been attentive and helpful throughout my dealings with them. The staff are very friendly and welcoming. The only slightly negative feedback is that they don't always return calls as arranged and need to be chased ...
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Was this helpful? Yes
Aug 24,2015
Minithumbup
By: 'Mr X'
Aug 24,2015
1 people found
this helpful
I found Northwood and agents to be a very open, helpful. I also found that compared to other estate agents they were always available to be spoken to. The aforementioned agents are pleasant and understanding people and a testament to Northwood . They are the best ...
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Was this helpful? Yes
Aug 24,2015
Minithumbup
Del
By: 'craig'
Aug 24,2015
1 people found
this helpful
We have been on the guaranteed rent deal for about 5 years with Northwood Luton. We have found them to be very easy to get on with in all aspects . Del is honest and up front as well as professional . All his staff are friendly and ...
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Was this helpful? Yes
Aug 24,2015
Minithumbup
Del
By: 'Miss Professor'
Aug 24,2015
1 people found
this helpful
My experience with Northwood in Luton was fantastic,the customer service provided by the staff was faultless. They were always available to answer any queries....
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Aug 24,2015
Minithumbup
Del
Ela
By: 'Sharif'
Aug 24,2015
1 people found
this helpful
There are many reasons why I gave my property to Northwood for lettings is their accurate and good management skills. They always kept me informed of any changes and regular inspections of my property I always receive my rent on time which is very important ...
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Was this helpful? Yes
Aug 23,2015
Minithumbup
Del
Ela
By: 'Saman'
Aug 23,2015
1 people found
this helpful
I have been dealing with Northwood Luton and especially the manager Del since year 2008; they always provide me with an exceptional customer service and excellent customer care. I will not change them for any other agency. I am always satisfied and happy with their service....
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Was this helpful? Yes
Aug 23,2015
Minithumbup
Jacqui
Ela
By: 'Mr X'
Aug 23,2015
1 people found
this helpful
I found Northwood Estate Agent to be very helpful and understanding,i also found them to be readily available to talk to. I found the aforementioned agents to be easy to talk and pleaseant people who represent northwood very well. I think that Northwood are ...
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Aug 22,2015
Minithumbup
Ela
Del
By: 'Anoop'
Aug 22,2015
0 people found
this helpful
Excellent customer service.The staff were vood in explaning everything and the whole process was very quick .was very quick in sending plumber when we had some plumbing issues.will highly recommend...
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Aug 21,2015
Minithumbup
By: 'Gaga'
Aug 21,2015
0 people found
this helpful
I have been renting my property through Northwood for the past few years. I have rented throug agency before and I had a very bad experience. Northwood is great, I love everyone Jacqui is always very nice and helpful, Martyn always deals with my problem ...
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Areas covered
  • LU1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £205,000
  • Max: £205,000

Letting
  • Min: £0
  • Max: £0

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 0 30 2 2 0 1 0 5 1
Staff picture Ela
(33)

No image available Del
(25)

No image available Jacqui
(14)

No image available Kira
(4)

Staff picture Ola
(0)

No image available Ola
(0)

Fees

No fees set.
Last updated at 11:48 AM 05/07/2018 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:48 AM 05/07/2018 by allAgents

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