• Staff picture
    Ellie-May
  • Staff picture
    Rachel
  • Staff picture
    Carol
  • Staff picture
    Ruth
  • Staff picture
    Joanne
  • Staff picture
    Ellie
  • Staff picture
    Mark
  • Staff picture
    Emma
  • Staff picture
    Peter
  • Staff picture
    Matthew
  • Staff picture
    Julie
  • Staff picture
    Joanne
  • Staff picture
    Fran
  • Staff picture
    Kathy
Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton Read full description..., Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood

15 - 17 West Derby Village Liverpool
Merseyside
L12 5HJ

0151 256 1035

“ Always polite and helpful.... ”

Mar 20,2018
Minithumbup
Ruth
Ellie
By: 'Eddie.'
Mar 20,2018
0 people found
this helpful
Always polite and helpful. Nothing seems too much trouble. All contact is friendly. I'm glad I moved to them....
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Comment on agent fees
Seem in line with others.
Was this helpful? Yes

“ Very professional... ”

Mar 16,2018
Minithumbup
Ellie
By: 'James (empire)'
Mar 16,2018
0 people found
this helpful
We have dealt with Northwood for a number of years now and would highly recommend anyone to either sell or buy a property with this estate agent. The communication and great service from Ellie is of a high standard and is very professional....
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Was this helpful? Yes
Mar 05,2018
Minithumbup
By: 'Bal Singh'
Mar 05,2018
0 people found
this helpful
I recently sold my property through Northwoods Liverpool and found the agents who dealt with the sale - primarily Emma Canavan and Ellie-may Johnston - very helpful and professional. They were always co-operative and helped to make a rather laborious process as smooth as possible....
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Comment on agent fees
The fees were in line with market standards
Was this helpful? Yes
Feb 28,2018
Minithumbup
Kathy
By: 'Steve W'
Feb 28,2018
0 people found
this helpful
It's fair to say that Northwood provided an excellent service during the sale of my mother's house. The quality of their communication throughout the process was particularly good and always positive and helpful in tone....
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Comment on agent fees
good
Was this helpful? Yes
Feb 09,2018
Minithumbup
Peter
Julie
By: 'Andy'
Feb 09,2018
0 people found
this helpful
Used this company for over 10 years. Made my life so simple. Any landlord looking for an easy life Northwood take care of everything....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 07,2018
Minithumbup
Rachel
By: 'Sarah'
Feb 07,2018
0 people found
this helpful
I have been renting out my house through Northwood since January 2018 and the service I have received so far has been brilliant. It's my first time renting out a property and initially I was nervous about which estate agent to choose. Rachel Yeo has ...
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Comment on agent fees
I think the agents fees match up to the service received.
Was this helpful? Yes
Feb 01,2018
Minithumbup
Ellie
By: 'Michael Freer'
Feb 01,2018
0 people found
this helpful
As a landlord living a long distance from my properties there are sometimes many things to deal with when securing new tenants and Ellie was incredibly helpful in many ways, nothing seemed to much trouble - thank you Ellie....
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Was this helpful? Yes
Jan 23,2018
Minithumbup
Rachel
By: 'Aidyn'
Jan 23,2018
0 people found
this helpful
I was messaging to Northwood office several times and Rachel was replying very quickly. Excellent support, very friendly and helpful. I really appreciate her work....
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Was this helpful? Yes
Jan 23,2018
Minithumbup
Mark
Fran
By: 'Jonathan Byrne'
Jan 23,2018
0 people found
this helpful
As a tenant, and Northwood in their capacity as agent, I have found all dealings with them to be professional and efficient. Recent contract changes led by Mark Nesbit, and co-ordination of repair work following a slow leak led by Fran Burke were handled quickly ...
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Comment on agent fees
Market rate
Was this helpful? Yes
Jan 21,2018
Minithumbup
Joanne
By: 'jt developments'
Jan 21,2018
0 people found
this helpful
The most professional estate agents in west derby in my experience, particular thanks to jo ,a credit to her profession...
read full review
Comment on agent fees
fees on a par with other agents
Was this helpful? Yes
Jan 18,2018
Minithumbup
By: 'P'
Jan 18,2018
0 people found
this helpful
I have recently purchased a property through Northwood in West Derby, I have dealt with Kathy Gowland from start to finish and she is a credit to the business she kept me informed all the way through the sale and went out her way to ...
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Was this helpful? Yes
Jan 18,2018
Minithumbup
Joanne
By: 'Lynsey'
Jan 18,2018
0 people found
this helpful
I have just recently rented my property out through Northwood in West Derby. Joanne came out to visit me back in October and explained how their guranteed rent scheme worked. Its gives me peace of mind knowing that the property will be looked after by ...
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Was this helpful? Yes
Jan 18,2018
Minithumbup
Ellie
By: 'Colin Liver Electrical Ltd'
Jan 18,2018
0 people found
this helpful
As an Electrical Contractor I carry out Electrical maintenance for many Property Maintenance and Management Companies. I have found Northwood Properties to be a very reputable company. Maintenance manager Ellie Ealey is very organized and efficient she gets the balance right between managing tenants and ...
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Comment on agent fees
Na
Was this helpful? Yes
Jan 18,2018
Minithumbup
Ruth
Joanne
By: 'Annmarie'
Jan 18,2018
0 people found
this helpful
Northwood Estates Agents made selling my house an easy process and stress- free, from the house being valued by Joanne Smith through to all the staff in the office to change in contracts. I`ve had a good experience with staff and I would gladly ...
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Comment on agent fees
their fees are reasonable
Was this helpful? Yes
Jan 17,2018
Minithumbup
Ellie
By: 'David S'
Jan 17,2018
1 people found
this helpful
So I contacted Northwood as a prospective landlord seeing as they are local and an ever popular agent in my area... After submitting an online query via their contact form, the team were quickly in touch to understand my needs and see if they could ...
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Was this helpful? Yes
Jan 17,2018
Minithumbup
Ellie
Mark
By: 'Lisa'
Jan 17,2018
0 people found
this helpful
I have dealt with Ellie and Mark for requests and enquires over the last few months whilst the agency let's my property to a tennant and both have been very good at getting information back to me promptly and efficiently. I have used the ...
read full review
Comment on agent fees
At the moment I would say they are reasonable.
Was this helpful? Yes
Jan 16,2018
Minithumbup
Joanne
By: 'Bethen'
Jan 16,2018
0 people found
this helpful
I have been viewing houses with Joanne recently and it was refreshing having viewed quite a few with other agents how informative and knowledgeable Joanne was about each property I viewed. I have now completed on a property with Nothwood and the service I received ...
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Comment on agent fees
N/a
Was this helpful? Yes
Jan 16,2018
Minithumbup
Ellie-May
By: 'Tina'
Jan 16,2018
0 people found
this helpful
I have found this agent amazing, keep you up to date on a regular basis. Ellie-may is fab! Christina Beckwith...
read full review
Was this helpful? Yes
Jan 15,2018
Minithumbup
By: 'Lin J'
Jan 15,2018
0 people found
this helpful
Dealt with Northwood on a recent letting. I have found them to be very helpful (especially Ellie Ealey and Ellie May) when dealing with references and employer refs! Ellie Ealey has kept in touch to ensure everything going ok for me (much appreciated!) So far ...
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Comment on agent fees
Average
Was this helpful? Yes
Jan 13,2018
Minithumbup
Ellie
By: 'TF'
Jan 13,2018
0 people found
this helpful
Just like to thank Ellie Ealey for making my recent move so easy, very professional lady who couldn't do enough to help me out, great communication from the outset, a pleasure to deal with from start to finish. Thanks Ellie...
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Was this helpful? Yes
Oct 24,2017
Minithumbup
Ellie
By: 'Nancy (Hull)'
Oct 24,2017
0 people found
this helpful
It has been a pleasure working with Ellie Ealey. Always replies fast, always communicates the issues and keeps me posted. I have peace of mind working with this lady to 5 star from me....
read full review
Comment on agent fees
Great - get moneys worth & peace of mind.
Was this helpful? Yes
Aug 04,2017
Minithumbup
Joanne
By: 'Robert spear'
Aug 04,2017
0 people found
this helpful
Good communication an responded well to any problems did not have to worry about items being delt with very good...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 04,2017
Minithumbup
Joanne
By: 'Alex'
Aug 04,2017
0 people found
this helpful
Joanne is professional and caring, with great knowledge of the business. She was very positive and enthusiastic about my house and made me feel secure in the knowledge that she would give the selling process her utmost attention....
read full review
Comment on agent fees
good value compared with other agents.
Was this helpful? Yes
Aug 04,2017
Minithumbup
By: 'Russmaster'
Aug 04,2017
0 people found
this helpful
All the staff at the west Derby branch are really professional and particular to detail. I would highly recommend. Great team....
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2017
Minithumbup
Joanne
Ruth
By: 'Elizabeth'
May 09,2017
0 people found
this helpful
I have recently sold my house in west derby, and just wanted to thank the staff Joanne Ruth and Emma for all there help, they kept me regularly informed with the property sale which me and my husband were very happy with quickly and very ...
read full review
Comment on agent fees
I was satisfied the sale went through nice and quickly.
Was this helpful? Yes
Apr 26,2017
Minithumbup
Mark
Ellie
By: 'AMM'
Apr 26,2017
0 people found
this helpful
All Northwood staff have been fantastic to me. My property has been rented by them and they are now selling it for me too. I was torn with the individual reviews as it's a bit unfair. Please don't overlook the 'back office' staff as they ...
read full review
Was this helpful? Yes
Jan 18,2017
Minithumbup
By: 'Jo Clark'
Jan 18,2017
0 people found
this helpful
I spoke to Kathy when querying a letting I was interested in. She was very helpful and gave excellent advice in something I was unsure of and have never done before. I'll definitely come to northwood again!...
read full review
Was this helpful? Yes
Dec 22,2016
Minithumbup
Ruth
Fran
By: 'Tomasz & Wioletta'
Dec 22,2016
0 people found
this helpful
We have been a tenants with Northwood for over a year and the staff, particularly Ruth, Fran and Mark, have been extremely helpful throughout the course of ours tenancy. Very nice and very friendly staff who look after their tenants. A great experience and I ...
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Was this helpful? Yes
Dec 15,2016
Minithumbup
Joanne
By: 'George'
Dec 15,2016
0 people found
this helpful
Fast efficient and friendly,all the staff are helpful and welcoming,made me feel completely at ease dealing with the sale of my house, thanks a lot george....
read full review
Comment on agent fees
Little high ?
Was this helpful? Yes
Dec 15,2016
Minithumbup
By: 'DAMIAN MCGUINNESS'
Dec 15,2016
0 people found
this helpful
We have been purchasing a property that has taken sevral months to complete due to legal issues. Amelia has been very persisant and I am sure The issues may not of been resolved without her input...
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Was this helpful? Yes
Areas covered
  • L4
  • Liverpool North
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£58,000
  • Max: Β£200,000

Letting
  • Min: Β£0
  • Max: Β£0

DPS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 1 54 5 33 1 15 0 33 2
Staff picture Ellie-May
(4)

Staff picture Rachel
(2)

Staff picture Carol
(0)

Staff picture Ruth
(32)

Staff picture Joanne
(11)

Staff picture Ellie
(11)

Staff picture Mark
(22)

Staff picture Emma
(17)

Staff picture Peter
(21)

Staff picture Matthew
(3)

Staff picture Julie
(5)

Staff picture Joanne
(6)

Staff picture Fran
(8)

Staff picture Kathy
(2)

Fees

We have a range of lettings and estate agency services. For more information please follow this link https://www.northwooduk.com/branches/liverpool-estate-agents
Last updated at 11:48 AM 05/07/2018 by allAgents

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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Branch - Liverpool North, Liverpool, L12

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