• Staff picture
    Ellie-May
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    Rachel
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    Carol
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    Ruth
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    Ellie
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    Mark
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    Emma
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    Peter
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    Matthew
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    Julie
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    Joanne
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    Fran
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    Kathy
Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton Read full description..., Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood

15 - 17 West Derby Village Liverpool
Merseyside
L12 5HJ

0151 256 1035
Feb 15,2018
Minithumbdown
By: 'Disappointed buyer'
Feb 15,2018
0 people found
this helpful
Can't remember the name of the male staff member I spoke to. Very friendly when I spoke to him on Friday 9 Feb. Wasn't able to answer my query and promised to call me back on Monday 12th. Still waiting!...
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Was this helpful? Yes
Aug 20,2015
Minithumbdown
Mark
By: 'bjorn'
Aug 20,2015
0 people found
this helpful
- on first appointment to view property forgot keys - we were interested but it took multiple emails and phonecalls to become tenants, although we were the only candidates - multiple issues with house: no deep clean, garden unkept, gutter overflowing... these issues should have been ...
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Was this helpful? Yes
Areas covered
  • L4
  • Liverpool North
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £58,000
  • Max: £200,000

Letting
  • Min: £0
  • Max: £0

DPS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
53 1 59 6 34 1 18 0 35 2
Staff picture Ellie-May
(10)

Staff picture Rachel
(8)

Staff picture Carol
(1)

Staff picture Ruth
(32)

Staff picture Ellie
(11)

Staff picture Mark
(22)

Staff picture Emma
(19)

Staff picture Peter
(21)

Staff picture Matthew
(3)

Staff picture Julie
(5)

Staff picture Joanne
(17)

Staff picture Fran
(8)

Staff picture Kathy
(4)

Fees

We have a range of lettings and estate agency services. For more information please follow this link https://www.northwooduk.com/branches/liverpool-estate-agents
Last updated at 05/07/2018, 11:48 AM by allAgents

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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Branch - Liverpool North, Liverpool, L12

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