• Staff picture
    Ellie-May
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    Rachel
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    Carol
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    Ruth
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    Ellie
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    Mark
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    Emma
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    Peter
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    Matthew
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    Julie
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    Joanne
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    Fran
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    Kathy
Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton Read full description..., Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood

15 - 17 West Derby Village Liverpool
Merseyside
L12 5HJ

0151 256 1035

“ Zero stars... ”

Mar 30,2018
Minithumbdown
Joanne
By: 'Jo'
Mar 30,2018
0 people found
this helpful
If I could give zero stars I would. It's no wonder estate agents have such a poor reputation! I believe the agent over valued the property to get me to sign up with them. The photos were not the best representation of my property. ...
read full review
Comment on agent fees
Extortionate for what they actually did. Which in essence was take some substandard photos and put them on rightmove.
Was this helpful? Yes
Jul 21,2017
Minithumbdown
By: 'Angie C'
Jul 21,2017
1 people found
this helpful
Had multiple problems with property rented from this company - not one dealt with in a timely manor or without excessive prompting. Emails and phone calls not responded to. One problem was a broken extractor fan - they replaced the wrong one - instruction to ...
read full review
Was this helpful? Yes
By: Peter Bellamy
Jul 24, 2017
View all comments (1)
Angie, thank you for your comments. We take tremendous pride in the service that we deliver and I am sorry you have found cause for complaint. Regarding the extractor fan, this was an error made by our contractor despite being given a clear instruction on his works order. The WC flush was reported on the 4th Jan and repaired on the 17th Jan. This was not an urgent repair and unfortunately after the Christmas closure our contractors do have to deal with a backlog of repairs, particularly failed h ...
Mar 03,2017
Minithumbdown
By: 'Laura'
Mar 03,2017
0 people found
this helpful
We were incredibly disappointed with the service offered by Northwood and their knowledge of the property we rented on multiple occasions during our tenancy. To name a few... We were told the electric and gas were not on a meter when viewing the property but ...
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Comment on agent fees
They seemed high but are actually fairly standard I believe.
Was this helpful? Yes
By: Peter Bellamy
Mar 07, 2017
View all comments (1)
Laura, Thank you for your comments and I'm sorry that you experienced the issues that you did as a tenant. We welcome all comments, good or bad, to help improve our customer service levels. Regarding the metering, I can confirm that all gas and electric supplies are metered. I think you may be referring to the types of meters installed which are pre-payment rather than credit. This is not unusual and any debt can be easily dealt with by asking the supplier to re-set the meter. We explain t ...
Jan 11,2014
Minithumbdown
By: 'R.'
Jan 11,2014
2 people found
this helpful
This branch lacks good customer service skills, showed no respect for my Property and when I complained I was treated disgustingly. Would not recommend this branch....
read full review
What agent could do to change your mind?
Could have been more helpful, reliable and honest, felt this agent was not trustworthy, continually told untruths and was not professional
Attached Files
Was this helpful? Yes
By: Fed up of the way you treat people
Sep 15, 2018
View all comments (2)
This is such an inappropriate way to be dealing with your customers Northwood lying about EVERY BAD REVIEW I have seen! I am with you myself and the problems DO take Weeke to solve even minor ones you don't sort them for weeks you can't be bothered it's just disgusting ...
May 21,2012
Minithumbdown
Ruth
By: 'Somebody'
May 21,2012
10 people found
this helpful
Had nothing but trouble with Northwood, they were fine during sign up, it\'s once I moved into the property they were hopeless. When I told them about disrepair in the flat they just said "not our problem, we don\'t do repairs". ...
read full review
Was this helpful? Yes
By: Agent
Jan 31, 2013
View all comments (1)
We provide a range of management services, from fully managed to rent collection only (where the landlord is responsible for managing and arranging their own repairs). Landlord details and contact telephone numbers are provided on tenant agreements, where we are not responsible for managing and arranging repairs. However, we still get tenants contacting us and expect that we can deal with repairs when it is made quite clear that we are not responsible. Not all tenants read their agreements pr ...
Dec 15,2011
Minithumbdown
By: 'Colin Beckworth'
Dec 15,2011
10 people found
this helpful
After an e mail enquiry, a Northwood agent called us to set up a viewing for a property in Liverpool, and also suggested a viewing on a second property straight after. Several calls and e mails passed between Northwood and us to set this up. ...
read full review
Was this helpful? Yes
By: Agent
Jan 31, 2013
View all comments (1)
This individual has never registered their details with us, or arranged to view peroperties with us. ...
Jul 17,2011
Minithumbdown
By: 'TomThumb'
Jul 17,2011
7 people found
this helpful
Shocking company! All they are intrested in is making as much money as possible out of you. They tried to charge me £30 to renew our contract and when I told them I was leaving they insisted on me giving them 2 months!! Oh and if ...
read full review
Was this helpful? Yes
By: Agent
Jan 31, 2013
View all comments (1)
All tenents sign a fee agreement at the start of their tenancy, confirming that they understand and agree to fees that we charge. Our fees are totally transparent and we make every effort to ensure that tenants are clear when they enter into an agreement. The fee we charge for a tenancy renewal is less than £30. We require that tenants give 2 months notice in writing, when they wish to vacate a property, in line with their agreement. This is clear in the agreement that the tenant signs. ...
Areas covered
  • L4
  • Liverpool North
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £58,000
  • Max: £200,000

Letting
  • Min: £0
  • Max: £0

DPS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
53 1 59 6 34 1 18 0 35 2
Staff picture Ellie-May
(10)

Staff picture Rachel
(8)

Staff picture Carol
(1)

Staff picture Ruth
(32)

Staff picture Ellie
(11)

Staff picture Mark
(22)

Staff picture Emma
(19)

Staff picture Peter
(21)

Staff picture Matthew
(3)

Staff picture Julie
(5)

Staff picture Joanne
(17)

Staff picture Fran
(8)

Staff picture Kathy
(4)

Fees

We have a range of lettings and estate agency services. For more information please follow this link https://www.northwooduk.com/branches/liverpool-estate-agents
Last updated at 05/07/2018, 11:48 AM by allAgents

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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Branch - Liverpool North, Liverpool, L12

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