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    Ellie-May Johnston
  • Rachel Yeo
    Rachel Yeo
  • Carol Ryder
    Carol Ryder
  • Ruth  Ledson
    Ruth Ledson
  • Joanne Smith
    Joanne Smith
  • Ellie Ealey
    Ellie Ealey
  • Mark Nesbit
    Mark Nesbit
  • Emma Canavan
    Emma Canavan
  • Peter Bellamy
    Peter Bellamy
  • Matthew Bellamy
    Matthew Bellamy
  • Julie Bellamy
    Julie Bellamy
  • Joanne Smith
    Joanne Smith
  • Fran Burke
    Fran Burke
  • Kathy Gowland
    Kathy Gowland
Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton Read full description..., Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood

15 - 17 West Derby Village Liverpool
Merseyside
L12 5HJ

0151 256 1035
Website not available

Properties for sale
Properties for rent
Aug 06,2015
Minithumbup
By: 'Terry'
Aug 06,2015
1 people found
this helpful
We met Cheryle when she came To value our home , she arrived promptly and put us at ease with her friendly approach , she gave us some great tips to help us achieve a good sale and we sold at asking price within weeks of marketing , the process was not easy and we were in a chain but the team at Northwood handled it brilliantly keeping us up to date and well informed highly recommend the whole team was fabulous...
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Comment on agent fees
Fee was very good value for money
Was this helpful? Yes
Aug 05,2015
Minithumbup
By: 'natalie caren'
Aug 05,2015
1 people found
this helpful
So helpful and amazing thank you for all your help and making me feel so comfortable will reccomend you to everyone xxxx...
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Aug 05,2015
Minithumbup
By: 'Joseph'
Aug 05,2015
0 people found
this helpful
Really pleased with the help this agent provided. Was so helpful and went that extra mile. Very professional and friendly attitude made us feel at ease throughout the process!...
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Aug 05,2015
Minithumbup
By: 'shannon'
Aug 05,2015
0 people found
this helpful
What a fabulous branch , friendly and down to earth. Couldnt do enough for my first home. Cheryle was so efficient and I felt at ease with any questions (however silly i seemed).She is a star and Northwood have a hidden Gem there. P.S Love my New Home xxxxxxxxxxxxxxxxx...
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Aug 05,2015
Minithumbup
By: 'Adrian'
Aug 05,2015
0 people found
this helpful
Northwoodelp d me find my first rental property, Cheryle showed me around several houses and knew exactly what I was looking for , she found me a great apartment in a great location ,she was very friendly , helpful and went out of her way to help the process run smoothly , from viewing to moving in , I can't fault any of the Northwood team who helped us...
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Comment on agent fees
Fees were very reasonable for the whole proces , no hidden extras
Was this helpful? Yes
Aug 04,2015
Minithumbup
Peter Bellamy
By: 'MABUB'
Aug 04,2015
1 people found
this helpful
Firstly Northwood came highly recommended as agents who do rent guarantee scheme by a friend.I got in touch with them and put to them that I was looking for a investment property within certain budget which would be suitable for rent guarantee.They went out of their way to find me a property and help in negotiation and purchase of selected property and as soon as property is purchased the rent guarantee contract is signed and my rent starts coming in.Hassle free investment with the help of very ...
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Aug 04,2015
Minithumbup
Mark Nesbit
Emma Canavan
By: 'Rachel foster'
Aug 04,2015
1 people found
this helpful
Great communication, very professional and all issues are dealt with. Very quickly. The staff are friendly, helpful and professional and a pleasure to deal with....
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Aug 04,2015
Minithumbup
Ruth Ledson
By: 'C thompson'
Aug 04,2015
1 people found
this helpful
This member of staff was very helpful. She listened to exactly what we was after. She came back with serval properties for us to look at. After viewing afew we was very pleased with one and from there Ruth took over and made it all as easy as possible for us. Very pleased with the staff and company will defiantly be renting with them again....
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Aug 04,2015
Minithumbup
Ruth Ledson
By: 'Ruth'
Aug 04,2015
1 people found
this helpful
Ruth was friendly and helpful in all aspects, and kept us in the loop at all times. i Would definately recommend to friends and family...
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Aug 04,2015
Minithumbup
By: 'Diane Gillespie'
Aug 04,2015
2 people found
this helpful
Excellent service from start to finish, Cheryle could not do enough for us. From the moment she arrived we felt at ease with her very professional but down to earth approach.Kept us informed every step of the way right through to the end .She was always on hand to answer any queries regarding our sale and also gave us information on moving. A credit to the West Derby Office. stars ***** Thank you once again for a very comfortable sale ....
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Aug 03,2015
Minithumbup
By: 'Mrs Harrison'
Aug 03,2015
1 people found
this helpful
From the very first visit to my home to the completion on the sale I was extremely happy with the service that I was given from Cheryle and the staff at Northwood. They guided me through every step of the way and nothing was ever too much trouble. I cannot thank them enough....
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Aug 03,2015
Minithumbup
By: 'Mrs Gregory'
Aug 03,2015
1 people found
this helpful
Excellent service, Cheryle showed us around our perfect home, suitable for all our needs. So helpful and friendly. After being let down by so many other agents, Cheryle was full of information about the area, and was genuinely happy to help us. We are so happy in our home and would definitely use Northwood again, Cheryle in particular who would not waste our time as so many others agents did....
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Aug 03,2015
Minithumbup
By: 'Andy Richardson'
Aug 03,2015
1 people found
this helpful
Cheryle was very professional, well presented, she talked us through all the steps and kept us informed. I have recommended Cheryle to my Friends. I would also use Northwood again...
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Comment on agent fees
I think the fee's where reasonable, Cheryle had our house sold in 2 weeks
Was this helpful? Yes
Aug 03,2015
Minithumbup
By: 'Colette Shrllien'
Aug 03,2015
1 people found
this helpful
Presentation of the Office excellent. Cheryle certain went that extra mile in her quest to help us to purchase our property. Her diligence, patience, and overall,total,professionalism were outstanding. Nothing was too much trouble for her. I would have no hesitation in recommending Northwoods West Derby and very much in particular CHERYLE WILDMAN to any of my family and friends for future business. She was far and above other Agents staff in the area. Most of all she Smiles....
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Comment on agent fees
Not cheap but good value for money.
Was this helpful? Yes
Jul 07,2015
Minithumbup
By: 'Mr Andrews'
Jul 07,2015
1 people found
this helpful
We have recently sold our House through Northwood Liverpool , we have found them an absolute joy to work with, efficient service, and sold within weeks of marketing, We were assigned our own negotiator who handled the sale from start to finish, they kept us informed and updated throughout. I would highly recommend them to any of my friends and family, best agent we have used and we have moved three times...
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Was this helpful? Yes
Jul 04,2015
Minithumbup
By: 'lee'
Jul 04,2015
2 people found
this helpful
Couldnt of asked for a better service, Cheryle came out to view and price our property and within 6 days had 2 offers without even a board going up in the garden. Cheryle also did every veiwing for us which i feel benifited the the quick sale. Tracey then took over the exchange and completion which was delt with very fast and kept me informed throughout the whole process. Would never use anyone else when selling a property....
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Jul 03,2015
Minithumbup
Emma Canavan
By: 'Chris'
Jul 03,2015
1 people found
this helpful
I instructed Northwood to sell my home on Riviera Drive. We recieved an offer within 6 weeks close to the asking price. Tracy was exceptional and held our sale together through some unexpected problems. She was patient, polite and took it upon herself to totally own our sale. Definetley recomend them....
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Comment on agent fees
Very competitive fee, best in west derby
Was this helpful? Yes
Sep 03,2014
Minithumbup
Mark Nesbit
By: 'Lauren Finney'
Sep 03,2014
1 people found
this helpful
My daughter was moving to Liverpool as she had secure a full time position at a school. She required rented accommodation and as we had not rented before we approached the process with a degree of trepidation. We needn't have worried as the staff at Northwood were excellent and very professional from the first veiwing of the property, our visit to the office in Moseley to fill in the application and the final handover of the keys. Thanks to Mark and all the staff....
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Mar 03,2014
Minithumbup
Emma Canavan
By: 'Derek'
Mar 03,2014
2 people found
this helpful
I have to say northwood were great selling my house , they gave lots of feed back after and before viewings ,a girl called Emma who sold our house was just amazing in all aspects of her job , in difficult situations she remained calm and very professional , would recommend northwood highly...
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Was this helpful? Yes
Jan 11,2014
Minithumbdown
By: 'R.'
Jan 11,2014
2 people found
this helpful
This branch lacks good customer service skills, showed no respect for my Property and when I complained I was treated disgustingly. Would not recommend this branch....
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What agent could do to change your mind?
Could have been more helpful, reliable and honest, felt this agent was not trustworthy, continually told untruths and was not professional
Attached Files
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By: No nickname
Apr 23, 2015
View all comments (1)
Difficult to respond to individually as we cannot identify this person by the initial 'R.' We do try at all times to offer the best customer service levels possible and we pride ourselves on the usual high standards that we achieve. It is very rare to receive a comment of this nature but if our customers are unhappy we will investigate the matter and resolve accordingly. However, if we are unaware of a customers dissatisfaction there is little we can do to rectify it. ...
Dec 12,2013
Minithumbup
By: 'Ray Krausse'
Dec 12,2013
2 people found
this helpful
Did everything. Can recommend this agency.From the time I handed over the keys to finallyl receiving keys from the tenant there was no need for me to be involved other than checking that rent had been paid into my account...
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Was this helpful? Yes
Dec 11,2013
Minithumbup
By: 'John'
Dec 11,2013
0 people found
this helpful
I have worked with this agent for a number of years. I have found her courteous and efficient at all times and in all matters....
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Was this helpful? Yes
Dec 11,2013
Minithumbup
Mark Nesbit
By: 'Charlie McCann'
Dec 11,2013
0 people found
this helpful
Northwood have been excellent in the six years I have been letting with them; always keeping me informed about minor repairs needed to the property which have been carried out with the minimum of fuss and in a friendly and professional manner and to tight deadlines. Would recommend them to anyone looking to let a property in the Merseyside area....
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Was this helpful? Yes
Dec 11,2013
Minithumbup
By: '47 Moscow Drive'
Dec 11,2013
0 people found
this helpful
The staff at Northwood have always kept me updated with any issues with the house. I know they ensure they will find the right tenants who will enjoy living in the house but also treat the property with care. Thank you...
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Was this helpful? Yes
Dec 11,2013
Minithumbup
By: 'Paul Chong'
Dec 11,2013
0 people found
this helpful
Smooth process. Always happy to help. Explainations made so they are easy to follow even for the first timer like us. Very happy with service received...
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Was this helpful? Yes
Feb 14,2013
Minithumbup
By: 'Andy_Dixon'
Feb 14,2013
1 people found
this helpful
First class letting agent. Been using Northwood for three years to manage three properties in the West Derby area. Recommended to me from a friend and I\'ve been very impressed. The staff are very professional, curtious and polite. would definately recommend....
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Was this helpful? Yes
Feb 01,2013
Minithumbup
By: 'HappyLiverpoolLandlord'
Feb 01,2013
0 people found
this helpful
Thank you for the service we have received in the last year. We can\'t fault it, you have been a great agent....
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Was this helpful? Yes
May 21,2012
Minithumbdown
Ruth Ledson
By: 'Somebody'
May 21,2012
10 people found
this helpful
Had nothing but trouble with Northwood, they were fine during sign up, it\'s once I moved into the property they were hopeless. When I told them about disrepair in the flat they just said "not our problem, we don\'t do repairs". When they were reminded they\'d signed a legal document as well as myself they didn\'t care and just shrugged. Then when I left they rang me to ask if I\'d be in to allow someone to view the flat! They are incompetent and rather unfriendly. This wasn\'t ...
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By: Agent
Jan 31, 2013
View all comments (1)
We provide a range of management services, from fully managed to rent collection only (where the landlord is responsible for managing and arranging their own repairs). Landlord details and contact telephone numbers are provided on tenant agreements, where we are not responsible for managing and arranging repairs. However, we still get tenants contacting us and expect that we can deal with repairs when it is made quite clear that we are not responsible. Not all tenants read their agreements pr ...
Dec 15,2011
Minithumbdown
By: 'Colin Beckworth'
Dec 15,2011
10 people found
this helpful
After an e mail enquiry, a Northwood agent called us to set up a viewing for a property in Liverpool, and also suggested a viewing on a second property straight after. Several calls and e mails passed between Northwood and us to set this up. When we arrived, no one met us us, so we rang the office. They told us no one was booked to meet us, and anyway the place they had suggested to us had already been sold. No apology was offered; rather, they told us that our e mail and phone number were not ...
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Was this helpful? Yes
By: Agent
Jan 31, 2013
View all comments (1)
This individual has never registered their details with us, or arranged to view peroperties with us. ...
Jul 17,2011
Minithumbdown
By: 'TomThumb'
Jul 17,2011
7 people found
this helpful
Shocking company! All they are intrested in is making as much money as possible out of you. They tried to charge me £30 to renew our contract and when I told them I was leaving they insisted on me giving them 2 months!! Oh and if you want a reference off them they charge £25!! Complete joke, avoid avoid avoid!!...
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Was this helpful? Yes
By: Agent
Jan 31, 2013
View all comments (1)
All tenents sign a fee agreement at the start of their tenancy, confirming that they understand and agree to fees that we charge. Our fees are totally transparent and we make every effort to ensure that tenants are clear when they enter into an agreement. The fee we charge for a tenancy renewal is less than £30. We require that tenants give 2 months notice in writing, when they wish to vacate a property, in line with their agreement. This is clear in the agreement that the tenant signs. ...
Areas covered
  • L1 - 21
  • Liverpool North
  • L24 - L28
  • L29
  • L31
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£58,000
  • Max: Β£200,000

Letting
  • Min: Β£0
  • Max: Β£0

NALS TPOS DPS SAGEagent Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
46 1 53 5 31 0 14 0 31 1
Ellie-May Johnston Ellie-May Johnston
2 reviews

About Ellie-May No description set View full profile
Rachel Yeo Rachel Yeo
1 reviews

About Rachel No description set View full profile
Carol Ryder Carol Ryder
0 reviews

About Carol No description set View full profile
Ruth  Ledson Ruth Ledson
Office Manager
31 reviews

About Ruth I joined Northwood in January 2007 as an administrator and I have worked my way through promotion to the position of Branch Manager. Over the 9 years that I have been with Northwood I have accumulated View full profile
Joanne Smith Joanne Smith
New Business Manager
10 reviews

About Joanne I have worked in the property sector as a senior professional, including branch manager, at well known high street estate agency chains for 20 years and consequently I have a huge breadth of experienc View full profile
Ellie Ealey Ellie Ealey
Apprentice (Administrator)
6 reviews

About Ellie No description set View full profile
Mark Nesbit Mark Nesbit
Senior Administrator
21 reviews

About Mark I joined Northwood in February 2008 as an apprentice and have combined formal training with on the job support to develop my skills in business and administration. I offer valuable back office support View full profile
Emma Canavan Emma Canavan
Negotiator
16 reviews

About Emma I joined Northwood as an apprentice in March 2010 and through my training completed NVQ L2 in Business and Administration and Customer Service. My hard work and endeavour has enabled me to progress to View full profile
Peter Bellamy Peter Bellamy
Director
20 reviews

About Peter No description set View full profile
Matthew Bellamy Matthew Bellamy
Administrator
3 reviews

About Matthew I have worked part-time for Northwood, usually between university term-times, for the last 4 years. My role is varied and I help out where there is a demand; this can change on a daily basis. I handle View full profile
Julie Bellamy Julie Bellamy
Director and Company Secretary
4 reviews

About Julie I worked in the private and corporate finance sector for 25 years, employed as a bank manager for a leading high street branch and team leader in corporate centre banking, before joining Northwood to View full profile
Joanne Smith Joanne Smith
Office Manager
6 reviews

About Joanne No description set View full profile
Fran Burke Fran Burke
Portfolio and Maintenance Co-ordinator
8 reviews

About Fran I started working for Northwood in June 2011 as a viewing Clerk, a job which I undertook for 4 years. This gave me a really good understanding of NorthwoodÂ’s property portfolio which has helped me View full profile
Kathy Gowland Kathy Gowland
Negotiator
1 reviews

About Kathy No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

We have a range of lettings and estate agency services. For more information please follow this link https://www.northwooduk.com/branches/liverpool-estate-agents
Last updated at 10:57 AM 23/01/2018 by Peter Bellamy

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 10:57 AM 23/01/2018 by Peter Bellamy

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