• Staff picture
    Ellie-May
  • Staff picture
    Rachel
  • Staff picture
    Carol
  • Staff picture
    Ruth
  • Staff picture
    Ellie
  • Staff picture
    Mark
  • Staff picture
    Emma
  • Staff picture
    Peter
  • Staff picture
    Matthew
  • Staff picture
    Julie
  • Staff picture
    Joanne
  • Staff picture
    Fran
  • Staff picture
    Kathy
Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton Read full description..., Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood

15 - 17 West Derby Village Liverpool
Merseyside
L12 5HJ

0151 256 1035
Aug 14,2015
Minithumbup
Ruth
By: 'Sezgin Aplliances'
Aug 14,2015
0 people found
this helpful
We have been working with Northwood for the past few years and have a very good relationship with the company and their agents. especially Ruth Ledson and Layla Swainbank. we exchange emails and phone calls daily regarding services we supply and they have been nothing ...
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Was this helpful? Yes
Aug 13,2015
Minithumbup
By: 'paul'
Aug 13,2015
0 people found
this helpful
Layla was very helpful and professional when I had some maintenance issues that were sorted quickly, good letting agents would recommend as registration was quick and easy and fees reasonable....
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Was this helpful? Yes
Aug 12,2015
Minithumbup
Peter
Mark
By: 'Corrado'
Aug 12,2015
1 people found
this helpful
Moved into our new house today. We dealt with Mark in the office initially and was very happy with the service provided. Peter checked us in and he was equally helpful....
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Was this helpful? Yes
Aug 11,2015
Minithumbup
By: 'Barry'
Aug 11,2015
1 people found
this helpful
Needed to rent a house for me and my new family to move into, staff were really friendly and helpful and showed me a large selection of houses within my price range. Couldn't be happier with the results!...
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Was this helpful? Yes
Aug 11,2015
Minithumbup
Mark
By: 'JStronstad'
Aug 11,2015
2 people found
this helpful
First time letting is naturally a nervous experience, however Mark and the rest of the staff at Northwood Liverpool have been fantastic at helping us through this. Even when he was busy, Mark found time to get back to us with any answers we needed ...
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Was this helpful? Yes
Aug 11,2015
Minithumbup
Peter
Matthew
By: 'JGilmore82'
Aug 11,2015
1 people found
this helpful
I became an accidental landlord 5 years ago and turned to Northwood for help. They introduced me to their guaranteed rent scheme which has taken all the stress and hassle out of managing my property. As a novice landlord I would definitely recommend them to anyone....
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Was this helpful? Yes
Aug 11,2015
Minithumbup
Matthew
By: 'JonothanB87'
Aug 11,2015
1 people found
this helpful
The management of the property in question was exceptionally clean and well done. Hassle free and easy to work with. Would definitely recommend....
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Was this helpful? Yes
Aug 07,2015
Minithumbup
By: 'Paul Willis'
Aug 07,2015
0 people found
this helpful
Cheryl was very helpful, we felt like she had time for us, kept us up to date, i would recommend...
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Comment on agent fees
very happy with the fees
Was this helpful? Yes
Aug 07,2015
Minithumbup
Mark
Peter
By: 'Deborah'
Aug 07,2015
0 people found
this helpful
Moved into our new property today. Peter checked us in and was very informative and answered all our questions and showed us how things worked, great service. Mark dealt with our application very efficiently....
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Was this helpful? Yes
Aug 06,2015
Minithumbup
Mark
By: 'Rob Jardine'
Aug 06,2015
2 people found
this helpful
I have let out a property through Northwood for 4 years and have always found Mark and all the rest of the staff very professional, friendly and easy to deal with. Also they offer great advise and other various options with any problems that may occur. ...
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Was this helpful? Yes
Aug 06,2015
Minithumbup
Mark
By: 'S Greenhalgh'
Aug 06,2015
2 people found
this helpful
Northwood property lettings expedited my references and documentation in a timely manner, the staff were helpful and are responsive to my ongoing requests....
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Was this helpful? Yes
Aug 06,2015
Minithumbup
By: 'Mike Stout'
Aug 06,2015
2 people found
this helpful
After almost 4 years renting through Northwood, I have not experienced any problems which have not been addressed promptly. I would always recommend Northwood...
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Was this helpful? Yes
Aug 06,2015
Minithumbup
Ruth
By: 'Araya Services'
Aug 06,2015
1 people found
this helpful
We here at Araya Services have been carrying out property maintenance for Northwood for quite some time. The staff at the branch are lovely and extremely helpful. They conduct the repairs of the rented properties with little fuss and nothing is ever too much hassel ...
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Was this helpful? Yes
Aug 06,2015
Minithumbup
Ruth
Julie
By: 'Sue'
Aug 06,2015
0 people found
this helpful
The agents promptly report to me as soon as something goes wrong. They then get prices and inform me before going ahead with any work. The work is normally done in a few days to a good standard. You get plenty of notice of the ...
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Was this helpful? Yes
Aug 06,2015
Minithumbup
By: 'Terry'
Aug 06,2015
1 people found
this helpful
We met Cheryle when she came To value our home , she arrived promptly and put us at ease with her friendly approach , she gave us some great tips to help us achieve a good sale and we sold at asking price within weeks of marketing , ...
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Comment on agent fees
Fee was very good value for money
Was this helpful? Yes
Aug 05,2015
Minithumbup
By: 'natalie caren'
Aug 05,2015
1 people found
this helpful
So helpful and amazing thank you for all your help and making me feel so comfortable will reccomend you to everyone xxxx...
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Was this helpful? Yes
Aug 05,2015
Minithumbup
By: 'Joseph'
Aug 05,2015
0 people found
this helpful
Really pleased with the help this agent provided. Was so helpful and went that extra mile. Very professional and friendly attitude made us feel at ease throughout the process!...
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Was this helpful? Yes
Aug 05,2015
Minithumbup
By: 'shannon'
Aug 05,2015
0 people found
this helpful
What a fabulous branch , friendly and down to earth. Couldnt do enough for my first home. Cheryle was so efficient and I felt at ease with any questions (however silly i seemed).She is a star and Northwood have a hidden Gem there. P.S ...
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Was this helpful? Yes
Aug 05,2015
Minithumbup
By: 'Adrian'
Aug 05,2015
0 people found
this helpful
Northwoodelp d me find my first rental property, Cheryle showed me around several houses and knew exactly what I was looking for , she found me a great apartment in a great location ,she was very friendly , helpful and went out of her way to help ...
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Comment on agent fees
Fees were very reasonable for the whole proces , no hidden extras
Was this helpful? Yes
Aug 04,2015
Minithumbup
Peter
By: 'MABUB'
Aug 04,2015
1 people found
this helpful
Firstly Northwood came highly recommended as agents who do rent guarantee scheme by a friend.I got in touch with them and put to them that I was looking for a investment property within certain budget which would be suitable for rent guarantee.They went ...
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Was this helpful? Yes
Aug 04,2015
Minithumbup
Mark
Emma
By: 'Rachel foster'
Aug 04,2015
1 people found
this helpful
Great communication, very professional and all issues are dealt with. Very quickly. The staff are friendly, helpful and professional and a pleasure to deal with....
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Was this helpful? Yes
Aug 04,2015
Minithumbup
Ruth
By: 'C thompson'
Aug 04,2015
1 people found
this helpful
This member of staff was very helpful. She listened to exactly what we was after. She came back with serval properties for us to look at. After viewing afew we was very pleased with one and from there Ruth took over and made it all ...
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Was this helpful? Yes
Aug 04,2015
Minithumbup
Ruth
By: 'Ruth'
Aug 04,2015
1 people found
this helpful
Ruth was friendly and helpful in all aspects, and kept us in the loop at all times. i Would definately recommend to friends and family...
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Was this helpful? Yes
Aug 04,2015
Minithumbup
By: 'Diane Gillespie'
Aug 04,2015
2 people found
this helpful
Excellent service from start to finish, Cheryle could not do enough for us. From the moment she arrived we felt at ease with her very professional but down to earth approach.Kept us informed every step of the way right through to the end .She ...
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Was this helpful? Yes
Aug 03,2015
Minithumbup
By: 'Mrs Harrison'
Aug 03,2015
1 people found
this helpful
From the very first visit to my home to the completion on the sale I was extremely happy with the service that I was given from Cheryle and the staff at Northwood. They guided me through every step of the way and nothing was ever ...
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Was this helpful? Yes
Aug 03,2015
Minithumbup
By: 'Mrs Gregory'
Aug 03,2015
1 people found
this helpful
Excellent service, Cheryle showed us around our perfect home, suitable for all our needs. So helpful and friendly. After being let down by so many other agents, Cheryle was full of information about the area, and was genuinely happy to help us. We are so ...
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Was this helpful? Yes
Aug 03,2015
Minithumbup
By: 'Andy Richardson'
Aug 03,2015
1 people found
this helpful
Cheryle was very professional, well presented, she talked us through all the steps and kept us informed. I have recommended Cheryle to my Friends. I would also use Northwood again...
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Comment on agent fees
I think the fee's where reasonable, Cheryle had our house sold in 2 weeks
Was this helpful? Yes
Aug 03,2015
Minithumbup
By: 'Colette Shrllien'
Aug 03,2015
1 people found
this helpful
Presentation of the Office excellent. Cheryle certain went that extra mile in her quest to help us to purchase our property. Her diligence, patience, and overall,total,professionalism were outstanding. Nothing was too much trouble for her. I would have no hesitation in recommending Northwoods ...
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Comment on agent fees
Not cheap but good value for money.
Was this helpful? Yes
Jul 07,2015
Minithumbup
By: 'Mr Andrews'
Jul 07,2015
1 people found
this helpful
We have recently sold our House through Northwood Liverpool , we have found them an absolute joy to work with, efficient service, and sold within weeks of marketing, We were assigned our own negotiator who handled the sale from start to finish, they kept us informed ...
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Was this helpful? Yes
Jul 04,2015
Minithumbup
By: 'lee'
Jul 04,2015
2 people found
this helpful
Couldnt of asked for a better service, Cheryle came out to view and price our property and within 6 days had 2 offers without even a board going up in the garden. Cheryle also did every veiwing for us which i feel benifited the the quick sale. ...
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Was this helpful? Yes
Areas covered
  • L4
  • Liverpool North
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £58,000
  • Max: £200,000

Letting
  • Min: £0
  • Max: £0

DPS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 1 55 5 33 1 15 0 33 2
Staff picture Ellie-May
(4)

Staff picture Rachel
(2)

Staff picture Carol
(1)

Staff picture Ruth
(32)

Staff picture Ellie
(11)

Staff picture Mark
(22)

Staff picture Emma
(18)

Staff picture Peter
(21)

Staff picture Matthew
(3)

Staff picture Julie
(5)

Staff picture Joanne
(17)

Staff picture Fran
(8)

Staff picture Kathy
(2)

Fees

We have a range of lettings and estate agency services. For more information please follow this link https://www.northwooduk.com/branches/liverpool-estate-agents
Last updated at 11:48 AM 05/07/2018 by allAgents

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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Branch - Liverpool North, Liverpool, L12

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