• Ruth  Ledson
    Ruth Ledson
  • Joanne Smith
    Joanne Smith
  • Ellie Ealey
    Ellie Ealey
  • Mark Nesbit
    Mark Nesbit
  • Emma Canavan
    Emma Canavan
  • Peter Bellamy
    Peter Bellamy
  • Matthew Bellamy
    Matthew Bellamy
  • Julie Bellamy
    Julie Bellamy
  • Fran Burke
    Fran Burke
  • Amelia Buckham
    Amelia Buckham
  • claim your profile
    Kathy
  • claim your profile
    Kathy gowland
Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton Read full description..., Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood

15 - 17 West Derby Village Liverpool
Merseyside
L12 5HJ

0151 256 1035
Mar 03,2014
Minithumbup
Emma Canavan
By: 'Derek'
Mar 03,2014
2 people found
this helpful
I have to say northwood were great selling my house , they gave lots of feed back after and before viewings ,a girl called Emma who sold our house was just amazing in all aspects of her job , in difficult situations she remained calm and very professional , would recommend northwood highly...
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Jan 11,2014
Minithumbdown
By: 'R.'
Jan 11,2014
2 people found
this helpful
This branch lacks good customer service skills, showed no respect for my Property and when I complained I was treated disgustingly. Would not recommend this branch....
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What agent could do to change your mind?
Could have been more helpful, reliable and honest, felt this agent was not trustworthy, continually told untruths and was not professional
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By: No nickname
Apr 23, 2015
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Difficult to respond to individually as we cannot identify this person by the initial 'R.' We do try at all times to offer the best customer service levels possible and we pride ourselves on the usual high standards that we achieve. It is very rare to receive a comment of this nature but if our customers are unhappy we will investigate the matter and resolve accordingly. However, if we are unaware of a customers dissatisfaction there is little we can do to rectify it. ...
Dec 12,2013
Minithumbup
By: 'Ray Krausse'
Dec 12,2013
2 people found
this helpful
Did everything. Can recommend this agency.From the time I handed over the keys to finallyl receiving keys from the tenant there was no need for me to be involved other than checking that rent had been paid into my account...
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Dec 11,2013
Minithumbup
By: 'John'
Dec 11,2013
0 people found
this helpful
I have worked with this agent for a number of years. I have found her courteous and efficient at all times and in all matters....
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Was this helpful? Yes
Dec 11,2013
Minithumbup
Mark Nesbit
By: 'Charlie McCann'
Dec 11,2013
0 people found
this helpful
Northwood have been excellent in the six years I have been letting with them; always keeping me informed about minor repairs needed to the property which have been carried out with the minimum of fuss and in a friendly and professional manner and to tight deadlines. Would recommend them to anyone looking to let a property in the Merseyside area....
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Dec 11,2013
Minithumbup
By: '47 Moscow Drive'
Dec 11,2013
0 people found
this helpful
The staff at Northwood have always kept me updated with any issues with the house. I know they ensure they will find the right tenants who will enjoy living in the house but also treat the property with care. Thank you...
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Dec 11,2013
Minithumbup
By: 'Paul Chong'
Dec 11,2013
0 people found
this helpful
Smooth process. Always happy to help. Explainations made so they are easy to follow even for the first timer like us. Very happy with service received...
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Feb 14,2013
Minithumbup
By: 'Andy_Dixon'
Feb 14,2013
1 people found
this helpful
First class letting agent. Been using Northwood for three years to manage three properties in the West Derby area. Recommended to me from a friend and I\'ve been very impressed. The staff are very professional, curtious and polite. would definately recommend....
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Was this helpful? Yes
Feb 01,2013
Minithumbup
By: 'HappyLiverpoolLandlord'
Feb 01,2013
0 people found
this helpful
Thank you for the service we have received in the last year. We can\'t fault it, you have been a great agent....
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May 21,2012
Minithumbdown
Ruth Ledson
By: 'Somebody'
May 21,2012
10 people found
this helpful
Had nothing but trouble with Northwood, they were fine during sign up, it\'s once I moved into the property they were hopeless. When I told them about disrepair in the flat they just said "not our problem, we don\'t do repairs". When they were reminded they\'d signed a legal document as well as myself they didn\'t care and just shrugged. Then when I left they rang me to ask if I\'d be in to allow someone to view the flat! They are incompetent and rather unfriendly. This wasn\'t ...
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By: Agent
Jan 31, 2013
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We provide a range of management services, from fully managed to rent collection only (where the landlord is responsible for managing and arranging their own repairs). Landlord details and contact telephone numbers are provided on tenant agreements, where we are not responsible for managing and arranging repairs. However, we still get tenants contacting us and expect that we can deal with repairs when it is made quite clear that we are not responsible. Not all tenants read their agreements pr ...
Dec 15,2011
Minithumbdown
By: 'Colin Beckworth'
Dec 15,2011
10 people found
this helpful
After an e mail enquiry, a Northwood agent called us to set up a viewing for a property in Liverpool, and also suggested a viewing on a second property straight after. Several calls and e mails passed between Northwood and us to set this up. When we arrived, no one met us us, so we rang the office. They told us no one was booked to meet us, and anyway the place they had suggested to us had already been sold. No apology was offered; rather, they told us that our e mail and phone number were not ...
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By: Agent
Jan 31, 2013
View all comments (1)
This individual has never registered their details with us, or arranged to view peroperties with us. ...
Jul 17,2011
Minithumbdown
By: 'TomThumb'
Jul 17,2011
7 people found
this helpful
Shocking company! All they are intrested in is making as much money as possible out of you. They tried to charge me £30 to renew our contract and when I told them I was leaving they insisted on me giving them 2 months!! Oh and if you want a reference off them they charge £25!! Complete joke, avoid avoid avoid!!...
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By: Agent
Jan 31, 2013
View all comments (1)
All tenents sign a fee agreement at the start of their tenancy, confirming that they understand and agree to fees that we charge. Our fees are totally transparent and we make every effort to ensure that tenants are clear when they enter into an agreement. The fee we charge for a tenancy renewal is less than £30. We require that tenants give 2 months notice in writing, when they wish to vacate a property, in line with their agreement. This is clear in the agreement that the tenant signs. ...
Jan 27,2010
Minithumbup
Ruth Ledson
By: 'Shaun'
Jan 27,2010
0 people found
this helpful
Myself and my business partners have used Northwood, West-derby for letting numerous properties and for the sale of properties over many years. I have to say that they have always provided a first class service on both sides (ie sales & lettings). I have particular high regard for Leanne and Ruth as I deal with them closely on many current lettings and they are always very efficient and professional. I always recommend Northwood West-derby for sales and lettings....
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Jan 20,2010
Minithumbup
By: 'mr cross'
Jan 20,2010
0 people found
this helpful
Northwood Liverpool are one of the best letting agents I've used in the Merseyside area. Leanne and the team are totally commited to customer satifaction, I've been with them for a few years now (Platinum sceme) and they are always polite, cheerful and professional in what they do (something you dont see nowadays!!!) Had an issue with shower in the property, but this was dealt with same day by there approved tradesman and was very reasonable, clean and professional. They do exactly what i...
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Was this helpful? Yes
Areas covered
  • L12
  • L1, L2, L3, L4, L5, L6
  • L7, L8, L9, L10, L11, L12
  • L13, L14, L15, L16, L17, L18
  • L19, L20, L21, L22, L23, L24
  • L25, L26, L27, L28, L29, L30
  • L31, L32, L33, L34, L35, L36
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£58,000
  • Max: Β£200,000

Letting
  • Min: Β£0
  • Max: Β£0

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
40 1 46 5 29 0 12 0 30 1
Ruth  Ledson Ruth Ledson
Office Manager
29 reviews

About Ruth I joined Northwood in January 2007 as an administrator and I have worked my way through promotion to the position of Branch Manager. Over the 9 years that I have been with Northwood I have accumulated View full profile
Joanne Smith Joanne Smith
New Business Manager
7 reviews

About Joanne I have worked in the property sector as a senior professional, including branch manager, at well known high street estate agency chains for 20 years and consequently I have a huge breadth of experienc View full profile
Ellie Ealey Ellie Ealey
Apprentice (Administrator)
1 reviews

About Ellie No description set View full profile
Mark Nesbit Mark Nesbit
Senior Administrator
18 reviews

About Mark I joined Northwood in February 2008 as an apprentice and have combined formal training with on the job support to develop my skills in business and administration. I offer valuable back office support View full profile
Emma Canavan Emma Canavan
Negotiator
16 reviews

About Emma I joined Northwood as an apprentice in March 2010 and through my training completed NVQ L2 in Business and Administration and Customer Service. My hard work and endeavour has enabled me to progress to View full profile
Peter Bellamy Peter Bellamy
Director
20 reviews

About Peter No description set View full profile
Matthew Bellamy Matthew Bellamy
Administrator
3 reviews

About Matthew I have worked part-time for Northwood, usually between university term-times, for the last 4 years. My role is varied and I help out where there is a demand; this can change on a daily basis. I handle View full profile
Julie Bellamy Julie Bellamy
Director and Company Secretary
4 reviews

About Julie I worked in the private and corporate finance sector for 25 years, employed as a bank manager for a leading high street branch and team leader in corporate centre banking, before joining Northwood to View full profile
Fran Burke Fran Burke
Portfolio and Maintenance Co-ordinator
6 reviews

About Fran I started working for Northwood in June 2011 as a viewing Clerk, a job which I undertook for 4 years. This gave me a really good understanding of NorthwoodÂ’s property portfolio which has helped me View full profile
Amelia Buckham Amelia Buckham
Negotiator
6 reviews

About Amelia I joined Northwood in October 2015 with two years previous estate and letting agency experience Γ‚β€˜under my belt.Â’ I am a highly customer focused individual with a personable and friendly approa View full profile
Kathy  - upload your photo Kathy
1 reviews

About Kathy No description set View full profile
Kathy gowland - upload your photo Kathy gowland
1 reviews

About Kathy No description set View full profile

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Last updated at 2:15 PM 07/07/2016 by Matthew Bellamy

Complaints Procedure

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Last updated at 2:15 PM 07/07/2016 by Matthew Bellamy

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