• Staff picture
    Ellie-May
  • Staff picture
    Rachel
  • Staff picture
    Carol
  • Staff picture
    Ruth
  • Staff picture
    Joanne
  • Staff picture
    Ellie
  • Staff picture
    Mark
  • Staff picture
    Emma
  • Staff picture
    Peter
  • Staff picture
    Matthew
  • Staff picture
    Julie
  • Staff picture
    Joanne
  • Staff picture
    Fran
  • Staff picture
    Kathy
Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton Read full description..., Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood

15 - 17 West Derby Village Liverpool
Merseyside
L12 5HJ

0151 256 1035
Aug 21,2015
Minithumbup
By: 'Anthony'
Aug 21,2015
0 people found
this helpful
Cheryle was very helpful in finding me and my family our new home. As we were new to the area cheryle heped us get to know the area and was very knowledgeable when it came to schools and public ammenities....
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Was this helpful? Yes
Aug 21,2015
Minithumbup
By: 'Happy tenant L12'
Aug 21,2015
0 people found
this helpful
I highly recommend Cheryl and the team and Northwood, we have never rented a house though an agent before but Cheryl made the process simply and easy, kept us up to date with the process and always returned calls when we called the office, 5******...
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Was this helpful? Yes
Aug 21,2015
Minithumbup
By: 'Mr A'
Aug 21,2015
0 people found
this helpful
As I was very new to the renting business, I wasn't knowledgable at all when it came to what I was doing. Cheryle was excellent and helped me find the perfect flat for. Thank you!...
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Was this helpful? Yes
Aug 21,2015
Minithumbup
Joanne
By: 'Alix bews'
Aug 21,2015
0 people found
this helpful
i used Northwood agent when I was viewing houses to become a tenant I viewed two one on Antrim street and Glamis rd with Joanne Smith, she was very friendly and give me all information that I needed, I would reckon Northwood to any one ...
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Was this helpful? Yes
Aug 20,2015
Minithumbup
By: 'Sharon'
Aug 20,2015
1 people found
this helpful
Sharon helped me out alot one day over the issue i had,she was very understanding and managed to relieve my stress on the day,very helpful and i hope to deal with her again sometime....
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Was this helpful? Yes
Aug 20,2015
Minithumbup
By: 'Mr Viall'
Aug 20,2015
1 people found
this helpful
What a fantastic lady to speak to and deal with. Went above and beyond to deal with my requirements. I don't normally leave reviews on this type of service, but Mrs Charman deserved a review for the way she delt with me....
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Was this helpful? Yes
Aug 20,2015
Minithumbup
By: 'Tracy'
Aug 20,2015
1 people found
this helpful
Hi , I found Sharon very helpful , when i needed to ask some questions on behalf of my elderly father, very co operative and pleasant manner , Would happily ask for this member of staff again ....
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Was this helpful? Yes
Aug 20,2015
Minithumbup
By: 'Lolly'
Aug 20,2015
1 people found
this helpful
I spoke to Sharon when I called the office a few weeks ago, she was friendly and explained the admin and move in fees to me, she then took some details from me and arranged a viewing for me, she also sent me links to ...
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Was this helpful? Yes
Aug 20,2015
Minithumbup
By: 'Jonathan Annan'
Aug 20,2015
0 people found
this helpful
During the period that I have been associated with Cheryle in relations to arranging the lettings contract of the named property, I observed an attitude of professionalism and honesty throughout the whole process. Furthermore I received support with regards to finding a contractor to do ...
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Was this helpful? Yes
Aug 20,2015
Minithumbup
By: 'Jamie'
Aug 20,2015
1 people found
this helpful
Northwood have provided an excellent service to me. I would highly recommend them as an agent. I was very satisfied with the service the company and the assistance that the agent called Louise gave me. I was very happy with my experience as a customer ...
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Was this helpful? Yes
Aug 20,2015
Minithumbup
Emma
By: 'T. Dempsey'
Aug 20,2015
0 people found
this helpful
Emma dealt with the sale of my property at such a difficult time for me, she was conscientious, professional and courteous throughout, i will definitely recommend Northwood to my family and friends....
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Was this helpful? Yes
Aug 20,2015
Minithumbdown
Mark
By: 'bjorn'
Aug 20,2015
0 people found
this helpful
- on first appointment to view property forgot keys - we were interested but it took multiple emails and phonecalls to become tenants, although we were the only candidates - multiple issues with house: no deep clean, garden unkept, gutter overflowing... these issues should have been ...
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Was this helpful? Yes
Aug 20,2015
Minithumbup
Ruth
Mark
By: 'John Mundy'
Aug 20,2015
0 people found
this helpful
Northwood fully manage three properties for me in Liverpool and have done so for almost ten years. I have always found them to be highly efficient and I would have no hesitation in recommending their services to anyone who needs the peace of mind of ...
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Was this helpful? Yes
Aug 19,2015
Minithumbup
Ruth
By: 'Mr J Vosper'
Aug 19,2015
1 people found
this helpful
When I moved into my girlfriends house I decided to rent mine out. As I had never let my property before I was worried About the whole process with strangers living in my home. I contacted Northwood and they explained everything to me including all ...
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Was this helpful? Yes
Aug 19,2015
Minithumbup
Ruth
By: 'D Brookhouse'
Aug 19,2015
1 people found
this helpful
I used northwood to rent out two of my properties They managed to find tenants quickly and the process was very straight forward. Thanks to Ruth and her team....
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Was this helpful? Yes
Aug 19,2015
Minithumbup
Ruth
By: 'Sophie'
Aug 19,2015
1 people found
this helpful
I have been using Northwood letting service for three years now and I have found the the team in Liverpool to be very friendly and efficient particularly Ruth and her maintenance team as nothing seems to be too much trouble. I would recommend them to ...
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Was this helpful? Yes
Aug 19,2015
Minithumbup
By: 'jen'
Aug 19,2015
0 people found
this helpful
I called into Northwood to enquire about properties to rent and saw Louise she was very welcoming and answered all questions and concerns I had. Louise was a very helpful and knowledgable person to speak to and shall hopefully be returning to see her in ...
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Was this helpful? Yes
Aug 19,2015
Minithumbup
By: 'Katherine'
Aug 19,2015
0 people found
this helpful
Have to say louise dealt with me alot throughout my tenacy and wow what a girl shes so friendly and helpful nothing was too much trouble for her. She has excellent people skills and a all round great girl, keep up the good work Lou! ...
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Was this helpful? Yes
Aug 19,2015
Minithumbup
Ruth
By: 'Adina'
Aug 19,2015
0 people found
this helpful
I couldn't sell my house so decided to rent it out instead. Northwood talked me through the whole process. I have been very satisfied with the service I have received so far....
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Was this helpful? Yes
Aug 19,2015
Minithumbup
Ruth
By: 's bramwell'
Aug 19,2015
0 people found
this helpful
.would highly recommend Ruth and her team. They have have delivered good customer service through out the process of letting my property out....
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Was this helpful? Yes
Aug 19,2015
Minithumbup
Ruth
By: 'G Cunliffe'
Aug 19,2015
0 people found
this helpful
I decided to use Northwood to mange my property because they seemed more knowledgable and trustworthy than other any other agent I talked to. They took much more time when they came to see me to explain things and guide me through the process. As ...
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Was this helpful? Yes
Aug 19,2015
Minithumbup
Matthew
By: 'Jarrod Bingham'
Aug 19,2015
0 people found
this helpful
Northwood has been extremely helpful, and has made this an easy and stress free process since handing the keys over. I would recommend Northwood to everybody who is going through the same situation...
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Was this helpful? Yes
Aug 19,2015
Minithumbup
By: 'Mrs R'
Aug 19,2015
0 people found
this helpful
Had the best experience selling my property, Cheryle put me at ease from the word go at a time which should have been really stressful for me. In my opinion in the best estate agent out there. Thanks again Cheryle...
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Was this helpful? Yes
Aug 19,2015
Minithumbup
By: 'Ms symons'
Aug 19,2015
0 people found
this helpful
Excellent service received and highly recommed this agency, Louise dealt with my enquiries in a very timely and professional manner! Excellent customer service....
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Was this helpful? Yes
Aug 19,2015
Minithumbup
By: 'Christina'
Aug 19,2015
0 people found
this helpful
Louise was an extremely helpful and approachable agent. She made looking for my first home a lot less stressful! Nothing was too much trouble for her, including answering my many many daft questions! She's a credit to the company!...
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Was this helpful? Yes
Aug 19,2015
Minithumbup
By: 'Sarah'
Aug 19,2015
0 people found
this helpful
Came to Louise when renting my first house she was very helpful and polite. Made the whole process a lot easier....
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Was this helpful? Yes
Aug 19,2015
Minithumbup
By: 'Laura'
Aug 19,2015
0 people found
this helpful
Cheryle was amazing couldn't ask for anything more from her so helpful and always there to guide us with the best advice!...
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Was this helpful? Yes
Aug 18,2015
Minithumbup
By: 'Kathy'
Aug 18,2015
0 people found
this helpful
cheryle was excellent with selling my house and very professional, always giving updates which some staff didn't. Would certainly use her again....
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Was this helpful? Yes
Aug 18,2015
Minithumbup
By: 'Lauren'
Aug 18,2015
0 people found
this helpful
When dealing with Louise she was very attentive and helpful!!! A credit to your branch, she really helped and advised well. Excellent customer service....
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Was this helpful? Yes
Aug 14,2015
Minithumbup
Ruth
By: 'Sezgin Aplliances'
Aug 14,2015
0 people found
this helpful
We have been working with Northwood for the past few years and have a very good relationship with the company and their agents. especially Ruth Ledson and Layla Swainbank. we exchange emails and phone calls daily regarding services we supply and they have been nothing ...
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Was this helpful? Yes
Areas covered
  • L4
  • Liverpool North
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£58,000
  • Max: Β£200,000

Letting
  • Min: Β£0
  • Max: Β£0

DPS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 1 54 5 33 1 15 0 33 2
Staff picture Ellie-May
(4)

Staff picture Rachel
(2)

Staff picture Carol
(0)

Staff picture Ruth
(32)

Staff picture Joanne
(11)

Staff picture Ellie
(11)

Staff picture Mark
(22)

Staff picture Emma
(17)

Staff picture Peter
(21)

Staff picture Matthew
(3)

Staff picture Julie
(5)

Staff picture Joanne
(6)

Staff picture Fran
(8)

Staff picture Kathy
(2)

Fees

We have a range of lettings and estate agency services. For more information please follow this link https://www.northwooduk.com/branches/liverpool-estate-agents
Last updated at 11:48 AM 05/07/2018 by allAgents

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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Branch - Liverpool North, Liverpool, L12

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