• Staff picture
    Ellie-May
  • Staff picture
    Rachel
  • Staff picture
    Carol
  • Staff picture
    Ruth
  • Staff picture
    Ellie
  • Staff picture
    Mark
  • Staff picture
    Emma
  • Staff picture
    Peter
  • Staff picture
    Matthew
  • Staff picture
    Julie
  • Staff picture
    Joanne
  • Staff picture
    Fran
  • Staff picture
    Kathy
Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton Read full description..., Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood

15 - 17 West Derby Village Liverpool
Merseyside
L12 5HJ

0151 256 1035
Dec 18,2015
Minithumbup
By: 'Kieran Madden'
Dec 18,2015
0 people found
this helpful
It was my first time using Northwood and the customer service was excellent and Sharon was a big help, I would happy recommend Northwood to anyone who is looking for renting a property....
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Was this helpful? Yes
Dec 16,2015
Minithumbup
Ruth
By: 'Halil & Shenel'
Dec 16,2015
0 people found
this helpful
We rented a property for 2 years and half, during this period all maintenance jobs were arranged on time, all calls and emails were replied on time. All staff of Northwood Lettings Liverpool, incl. South office are very professional, always ready to help and make tenants ...
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Was this helpful? Yes
Nov 28,2015
Minithumbup
By: 'Andrew + Jodie'
Nov 28,2015
0 people found
this helpful
Louise was a gem from start to finish! After initially running into a few problems regarding our application, she was completely sympathetic to our situation and a champion of our cause. We were recently approved to rent a lovely house in Wavertree, and had it ...
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Comment on agent fees
A fair price for the services provided.
Was this helpful? Yes
Nov 27,2015
Minithumbup
By: 'Mark Jones'
Nov 27,2015
0 people found
this helpful
Amelia was very friendly and helpful when going through my purchase of my property. I would recommend her and would happily use her again if I was to buy another property. Thanks for all your help....
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Was this helpful? Yes
Nov 27,2015
Minithumbup
By: 'natalie and macie'
Nov 27,2015
0 people found
this helpful
Thankyou cheryl for absolutly everything you have 1 million percent gone out of your way to help us in every way you could i coulnt reccomend you more to anyone xxxxx...
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Was this helpful? Yes
Nov 25,2015
Minithumbup
By: 'Craig'
Nov 25,2015
0 people found
this helpful
My overall experience with the agents specified has been very good. Cheryle as well as other members of the team have done everything they can to assist me in selling my house I was always informed of viewings and given notice to be able to ...
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Was this helpful? Yes
Nov 25,2015
Minithumbup
Emma
By: 'Aimee G'
Nov 25,2015
1 people found
this helpful
I have been house hunting for around 2 years now and both me and my partner were very disappointed with the service received from previous estate agents before we came to Northwood. Emma was very polite and extremely helpful when it came to finding the right ...
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Was this helpful? Yes
Nov 18,2015
Minithumbup
Julie
Ruth
By: 'Paul Russell'
Nov 18,2015
1 people found
this helpful
I have worked with these agents for a number of years now and found them to be very professional. I would highly recommend....
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Was this helpful? Yes
Nov 18,2015
Minithumbup
By: 'Laura'
Nov 18,2015
0 people found
this helpful
I'm looking for rent a house in Liverpool but my main problem is I've got a dog and I never recieve help from another lettings offices, only, no, we don't have any house where you can have your pet. And this answer was all. She ...
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Was this helpful? Yes
Nov 06,2015
Minithumbup
By: 'tom banks'
Nov 06,2015
1 people found
this helpful
cheryel was fast and effiecent in letting my property so far it has all gone very smooth and i have only been letting it 1 month but if it continues like it is being managed by cheryel then i would reccommend her to any landlord...
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Was this helpful? Yes
Oct 18,2015
Minithumbup
Fran
By: 'Terence Glynn'
Oct 18,2015
0 people found
this helpful
Inspected the property. Very pleased the inspection. Fran was very thorough and happy with the cleanliness of the property. Fran was very pleasant during the inspection and a pleasure to deal with....
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Was this helpful? Yes
Sep 28,2015
Minithumbup
Emma
By: 'Victoria'
Sep 28,2015
0 people found
this helpful
It was my first time using Northwood The customer service was very good All staff very professional friendly and helpful I would definitely recommend to others....
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Was this helpful? Yes
Sep 11,2015
Minithumbup
Fran
By: 'Jan'
Sep 11,2015
1 people found
this helpful
Our first house inspection today (renewing lease) Fran was great, took note of all my concerns and is very helpful, always enjoy seeing her. Our whole experience with Fran and the others at Northwood (West Derby) from signing the lease to now has always been ...
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Comment on agent fees
Set up fees were not too bad. Not a fan of paying a fee to carry on a lease but Northwood Fees where much better than other agents, so we can live with it.
Was this helpful? Yes
Sep 01,2015
Minithumbup
Peter
By: 'Emma'
Sep 01,2015
2 people found
this helpful
Peter, Julie and all the staff in West Derby are very professional. They look after my rental property and the service is great. I would definitely recommend them...
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Was this helpful? Yes
Sep 01,2015
Minithumbup
Peter
By: 'Liam'
Sep 01,2015
2 people found
this helpful
I placed my property with Northwood because I live abroad and could not manage the property myself. They have taken care of everything for me, it really has been a stress free experience. Would Recommended...
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Was this helpful? Yes
Aug 31,2015
Minithumbup
Peter
By: 'F Wilkinson'
Aug 31,2015
1 people found
this helpful
I moved my portfolio to Northwood Liverpool Letting Agents when they first opened because I was unhappy with the service I received from my previous agent. Peter and the team have managed my properties in a highly efficient, professional but friendly manner. I have no ...
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Was this helpful? Yes
Aug 31,2015
Minithumbup
Peter
By: 'Niko'
Aug 31,2015
0 people found
this helpful
Excellent advice provision and professionalism on property search and property Management. Honest and human approach, definitely the kind of business you need to rely on....
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Was this helpful? Yes
Aug 31,2015
Minithumbup
Julie
Ruth
By: 'Keelie Lears'
Aug 31,2015
0 people found
this helpful
Renting a property from Northwood and dealing with Julie and Ruth was a pleasant experience, both are very professional and helped every step of the way. I highly recommend....
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Was this helpful? Yes
Aug 31,2015
Minithumbup
Peter
Julie
By: 'PC'
Aug 31,2015
0 people found
this helpful
I've known Peter and Julie at Northwood for 10 years and have always found them to be the utmost professionals. I would definitely recommend them....
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Was this helpful? Yes
Aug 31,2015
Minithumbup
Peter
By: 'Andy'
Aug 31,2015
0 people found
this helpful
I have three properties with Northwood. The service is first rate and their guaranteed rent scheme is perfect for landlords who want a no risk approach....
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Was this helpful? Yes
Aug 31,2015
Minithumbup
Peter
By: 'tony fox'
Aug 31,2015
1 people found
this helpful
Very proactive, courteous and thorough would highly recommend...
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Was this helpful? Yes
Aug 30,2015
Minithumbup
Peter
By: 'Darren'
Aug 30,2015
0 people found
this helpful
I have known Peter at Northwood for many years and always found him to be very helpful, professional and knowledgeable. He and his team offer excellent service levels. I would thoroughly recommend them....
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Was this helpful? Yes
Aug 30,2015
Minithumbup
Joanne
By: 'Eleanor'
Aug 30,2015
0 people found
this helpful
Joanne was great! She was professional but approachable at the same time which really put me at ease and gave me confidence in knowing I was getting an excellent service. I've since recommended her to a friend who received the same level of service from ...
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Was this helpful? Yes
Aug 28,2015
Minithumbup
Peter
By: 'Simon Naylor'
Aug 28,2015
1 people found
this helpful
I have been dealing with Northwood in West Derby and Allerton since April 2011 and have always found them to be honest, reliable and efficient. Telephone calls are always answered promptly and calls are returned where needed. They do genuinely want to get the job done ...
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Was this helpful? Yes
Aug 28,2015
Minithumbup
Peter
By: 'MW'
Aug 28,2015
1 people found
this helpful
We have worked with Northwood for neatly 10 years and have found them very professional in every aspect if their business...
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Was this helpful? Yes
Aug 28,2015
Minithumbup
Emma
By: 'McKenna'
Aug 28,2015
1 people found
this helpful
I will definitely be recommending Northwood to all my family and friends. Emma was really helpful and kept me up to date throughout the whole process. Would like to thank everyone at Northwood for making our move stress free....
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Was this helpful? Yes
Aug 28,2015
Minithumbup
Emma
By: 'Sam'
Aug 28,2015
1 people found
this helpful
When we arrived at the property the agent, Emma, was very friendly and welcoming. She showed me around the property and let me look round at my own pace. She was attentive to my needs and very knowledgeable, as she answered all my questions fully. ...
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Was this helpful? Yes
Aug 28,2015
Minithumbup
By: 'Liam'
Aug 28,2015
1 people found
this helpful
Layla was very helpful and professional in my dealings with her and I would highly recommend her and her team....
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Was this helpful? Yes
Aug 28,2015
Minithumbup
Mark
By: 'Julie'
Aug 28,2015
1 people found
this helpful
I went to view a property with Northwood and within days of placing my application I was accepted. I had never rented before and the service I received was terrific. They made the whole process so easy and i would recommend them to anyone....
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Was this helpful? Yes
Aug 28,2015
Minithumbup
Fran
By: 'Gerard Hughes'
Aug 28,2015
1 people found
this helpful
I turned up for my viewing at Pilgrim Street and the agent Fran was waiting for me, she was very attentive and explained all aspects of the process from the application to fees and what was required from me, she was very friendly and approachable ...
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Comment on agent fees
N/A
Was this helpful? Yes
Areas covered
  • L4
  • Liverpool North
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £58,000
  • Max: £200,000

Letting
  • Min: £0
  • Max: £0

DPS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 1 55 5 33 1 15 0 33 2
Staff picture Ellie-May
(4)

Staff picture Rachel
(2)

Staff picture Carol
(1)

Staff picture Ruth
(32)

Staff picture Ellie
(11)

Staff picture Mark
(22)

Staff picture Emma
(18)

Staff picture Peter
(21)

Staff picture Matthew
(3)

Staff picture Julie
(5)

Staff picture Joanne
(17)

Staff picture Fran
(8)

Staff picture Kathy
(2)

Fees

We have a range of lettings and estate agency services. For more information please follow this link https://www.northwooduk.com/branches/liverpool-estate-agents
Last updated at 11:48 AM 05/07/2018 by allAgents

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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