• Staff picture
    Ellie-May
  • Staff picture
    Rachel
  • Staff picture
    Carol
  • Staff picture
    Ruth
  • Staff picture
    Joanne
  • Staff picture
    Ellie
  • Staff picture
    Mark
  • Staff picture
    Emma
  • Staff picture
    Peter
  • Staff picture
    Matthew
  • Staff picture
    Julie
  • Staff picture
    Joanne
  • Staff picture
    Fran
  • Staff picture
    Kathy
Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton Read full description..., Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood

15 - 17 West Derby Village Liverpool
Merseyside
L12 5HJ

0151 256 1035
Aug 04,2017
Minithumbup
Joanne
By: 'Alex'
Aug 04,2017
0 people found
this helpful
Joanne is professional and caring, with great knowledge of the business. She was very positive and enthusiastic about my house and made me feel secure in the knowledge that she would give the selling process her utmost attention....
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Comment on agent fees
good value compared with other agents.
Was this helpful? Yes
Aug 04,2017
Minithumbup
By: 'Russmaster'
Aug 04,2017
0 people found
this helpful
All the staff at the west Derby branch are really professional and particular to detail. I would highly recommend. Great team....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 21,2017
Minithumbdown
By: 'Angie C'
Jul 21,2017
1 people found
this helpful
Had multiple problems with property rented from this company - not one dealt with in a timely manor or without excessive prompting. Emails and phone calls not responded to. One problem was a broken extractor fan - they replaced the wrong one - instruction to ...
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Was this helpful? Yes
By: Peter Bellamy
Jul 24, 2017
View all comments (1)
Angie, thank you for your comments. We take tremendous pride in the service that we deliver and I am sorry you have found cause for complaint. Regarding the extractor fan, this was an error made by our contractor despite being given a clear instruction on his works order. The WC flush was reported on the 4th Jan and repaired on the 17th Jan. This was not an urgent repair and unfortunately after the Christmas closure our contractors do have to deal with a backlog of repairs, particularly failed h ...
May 09,2017
Minithumbup
Joanne
Ruth
By: 'Elizabeth'
May 09,2017
0 people found
this helpful
I have recently sold my house in west derby, and just wanted to thank the staff Joanne Ruth and Emma for all there help, they kept me regularly informed with the property sale which me and my husband were very happy with quickly and very ...
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Comment on agent fees
I was satisfied the sale went through nice and quickly.
Was this helpful? Yes
Apr 26,2017
Minithumbup
Mark
Ellie
By: 'AMM'
Apr 26,2017
0 people found
this helpful
All Northwood staff have been fantastic to me. My property has been rented by them and they are now selling it for me too. I was torn with the individual reviews as it's a bit unfair. Please don't overlook the 'back office' staff as they ...
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Was this helpful? Yes
Mar 03,2017
Minithumbdown
By: 'Laura'
Mar 03,2017
0 people found
this helpful
We were incredibly disappointed with the service offered by Northwood and their knowledge of the property we rented on multiple occasions during our tenancy. To name a few... We were told the electric and gas were not on a meter when viewing the property but ...
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Comment on agent fees
They seemed high but are actually fairly standard I believe.
Was this helpful? Yes
By: Peter Bellamy
Mar 07, 2017
View all comments (1)
Laura, Thank you for your comments and I'm sorry that you experienced the issues that you did as a tenant. We welcome all comments, good or bad, to help improve our customer service levels. Regarding the metering, I can confirm that all gas and electric supplies are metered. I think you may be referring to the types of meters installed which are pre-payment rather than credit. This is not unusual and any debt can be easily dealt with by asking the supplier to re-set the meter. We explain t ...
Jan 18,2017
Minithumbup
By: 'Jo Clark'
Jan 18,2017
0 people found
this helpful
I spoke to Kathy when querying a letting I was interested in. She was very helpful and gave excellent advice in something I was unsure of and have never done before. I'll definitely come to northwood again!...
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Was this helpful? Yes
Dec 22,2016
Minithumbup
Ruth
Fran
By: 'Tomasz & Wioletta'
Dec 22,2016
0 people found
this helpful
We have been a tenants with Northwood for over a year and the staff, particularly Ruth, Fran and Mark, have been extremely helpful throughout the course of ours tenancy. Very nice and very friendly staff who look after their tenants. A great experience and I ...
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Was this helpful? Yes
Dec 15,2016
Minithumbup
Joanne
By: 'George'
Dec 15,2016
0 people found
this helpful
Fast efficient and friendly,all the staff are helpful and welcoming,made me feel completely at ease dealing with the sale of my house, thanks a lot george....
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Comment on agent fees
Little high ?
Was this helpful? Yes
Dec 15,2016
Minithumbup
By: 'DAMIAN MCGUINNESS'
Dec 15,2016
0 people found
this helpful
We have been purchasing a property that has taken sevral months to complete due to legal issues. Amelia has been very persisant and I am sure The issues may not of been resolved without her input...
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Kathy
By: 'Molly'
Dec 09,2016
1 people found
this helpful
Professional service from Kathy, such a credit to Northwood. Would recommend to anyone! Returned calls several times to arrange a viewing and update me of other properties.great service....
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Was this helpful? Yes
Dec 06,2016
Minithumbup
Joanne
By: 'Billy'
Dec 06,2016
0 people found
this helpful
Jo was excellent, very professional in all her conversations with me. She recommended the property and arranged a viewing directly within minutes of leaving a previous viewing. Well that was it the house was perfect. Thanks Jo...
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Was this helpful? Yes
Dec 02,2016
Minithumbup
Ruth
Joanne
By: 'DEE'
Dec 02,2016
0 people found
this helpful
From the initial meeting and all the the sale of our home we experienced no troubles or worries Joanne cane to do the evaluation and wads there when the key exchange took place Super service and just a small aside the house went on the ...
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Comment on agent fees
Felt a little high for 5 days work but what service!
Was this helpful? Yes
Dec 02,2016
Minithumbup
Fran
Fran
By: 'Rebecca'
Dec 02,2016
0 people found
this helpful
Fran helped us view and select our property which we lived in for 12 months. She was always so friendly, helpful and informative. Thanks for all of your help Fran, much appreciated!...
read full review
Comment on agent fees
Fee's were slightly higher than other letting agents.
Was this helpful? Yes
Dec 02,2016
Minithumbup
Mark
By: 'Kath'
Dec 02,2016
0 people found
this helpful
Mark was extremely helpful and professional. Explained everything and made process very easy. Spent time to make sure I was happy with everything. Kath Ritson...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 30,2016
Minithumbup
Emma
By: 'Craig rooney'
Nov 30,2016
0 people found
this helpful
I'm very happy with Emma and northwood we wanted to rent our first house and they have been very quick and helpful. We were always kept up to speed so we knew what was happening which made the process a lot less stressful....
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Comment on agent fees
Agents fees are very fair.
Was this helpful? Yes
Nov 22,2016
Minithumbup
Ruth
By: 'Jack'
Nov 22,2016
0 people found
this helpful
I have been dealing with Ruth at Northwood UK, for a number of years now. She goes above and beyond to rectify any maintenance issue and always strives to ensure the best outcome for tenant, landlord and contractor. Would highly recommend....
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Was this helpful? Yes
Nov 21,2016
Minithumbup
Emma
By: 'Finola'
Nov 21,2016
0 people found
this helpful
I rented a property with Northwood this year for 6 months. Emma showed us around the property and helped us with filling out forms and arranging documents. The team was very polite and understanding with any issues we had. Thank you!...
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Was this helpful? Yes
Nov 21,2016
Minithumbup
Ruth
By: 'Lisa'
Nov 21,2016
0 people found
this helpful
Recently new to letting my property and have limited knowledge of the process at this stage and very impressed with my service from Ruth. Very prompt to reply and very clear and thorough with the answers. She is very professional and friendly and nothing seems ...
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Was this helpful? Yes
Nov 09,2016
Minithumbup
By: 'Mrs Farley'
Nov 09,2016
0 people found
this helpful
I have just sold a property and found Northwood to be very professional, friendly and made the selling of my property easier than I thought would be possible. I wouldn't hesitate to recommend them....
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Comment on agent fees
The agents fees were reasonable but I did think that would have already included vat
Was this helpful? Yes
Jun 13,2016
Minithumbup
By: 'Cheryle'
Jun 13,2016
0 people found
this helpful
It was my first time using Northwood, their customer service was very good, staff were friendly and professional and kept me upto date with the sale of my property. I would defiantly recommend them....
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Comment on agent fees
good
Was this helpful? Yes
May 18,2016
Minithumbup
By: 'Helen'
May 18,2016
0 people found
this helpful
I used Northwood to sell my property recently. I found them to be very good and the staff were very helpful. I generally dealt with Cheryl and Tracey throughout my sale and found they were very professional and communicated well....
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Comment on agent fees
Agents fees were in line with others in the area.
Was this helpful? Yes
Apr 11,2016
Minithumbup
Ruth
Emma
By: 'Very Helpful. Great Company'
Apr 11,2016
0 people found
this helpful
I have recently moved using Northwood and I can honestly say they have been fantastic. They have kept myself & partner up to date on all aspects of the move & they have been very prompt with moving us in due to ourselves needed a ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2016
Minithumbup
Emma
By: 'Kate'
Feb 01,2016
0 people found
this helpful
Not one to usually go to the level of praising customer service but for this lady I definitely would any day! Made me feel very welcome instantly with a big smile, gave me all the help I could need and more. Great listener and has ...
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Comment on agent fees
11/10 Fantastic service.
Was this helpful? Yes
Jan 26,2016
Minithumbup
By: 'Mrs M'
Jan 26,2016
0 people found
this helpful
Northwood have just sold my property for me. They were very helpful and committed to selling the property. The property had been up for sale with another estate agent in the area who caused nothing but problems for me. Cheryle reassured me that Northwood would ...
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Comment on agent fees
The fees match other agents so good
Was this helpful? Yes
Jan 23,2016
Minithumbup
By: 'Scott'
Jan 23,2016
0 people found
this helpful
I have just completed the purchase of a property through Northwood. I was helped through the sale by Amelia and she was fantastic through out. Amelia would always make time in order to help and make sure that I was happy with everything. I was ...
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Was this helpful? Yes
Jan 18,2016
Minithumbup
By: 'fiona'
Jan 18,2016
0 people found
this helpful
Northwood did a fantastic job at selling my mum's property. Cheryle from the Westderby branch was very professional, knowledgeable and friendly. She dealt with all our queries in quick time and provided good honest advice. All the staff at the office were polite and very ...
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Was this helpful? Yes
Jan 16,2016
Minithumbup
By: 'Nicki Eccles'
Jan 16,2016
0 people found
this helpful
Cheryle was extremely helpful during initial valuation process, she listened, and explained the process, costs and benefits. Cheryl's was also very straightforward, she did not try hard sell, which made us feel at ease. This was the main reason we chose to sell with Northwood. ...
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Was this helpful? Yes
Dec 21,2015
Minithumbup
By: 'Maggie'
Dec 21,2015
0 people found
this helpful
Throughout my interactions Cheryle was flexible and helpful. Regularly giving formal and informal advice on issues relevant to both first timer and experienced landlords alike. Clear and concise with information given, making the process smooth and hassle free, I found her approachable and friendly attitude ...
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Comment on agent fees
As per general average.
Was this helpful? Yes
Dec 18,2015
Minithumbup
By: 'Kieran Madden'
Dec 18,2015
0 people found
this helpful
It was my first time using Northwood and the customer service was excellent and Sharon was a big help, I would happy recommend Northwood to anyone who is looking for renting a property....
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Was this helpful? Yes
Areas covered
  • L4
  • Liverpool North
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£58,000
  • Max: Β£200,000

Letting
  • Min: Β£0
  • Max: Β£0

DPS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 1 54 5 33 1 15 0 33 2
Staff picture Ellie-May
(4)

Staff picture Rachel
(2)

Staff picture Carol
(0)

Staff picture Ruth
(32)

Staff picture Joanne
(11)

Staff picture Ellie
(11)

Staff picture Mark
(22)

Staff picture Emma
(17)

Staff picture Peter
(21)

Staff picture Matthew
(3)

Staff picture Julie
(5)

Staff picture Joanne
(6)

Staff picture Fran
(8)

Staff picture Kathy
(2)

Fees

We have a range of lettings and estate agency services. For more information please follow this link https://www.northwooduk.com/branches/liverpool-estate-agents
Last updated at 11:48 AM 05/07/2018 by allAgents

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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Branch - Liverpool North, Liverpool, L12

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