Liverpool North, Liverpool, L12
4.8/5, 363 reviews
96% recommended
97% sales valuation accuracy
99% sales fee satisfaction
89% lettings valuation accuracy
97% lettings fee satisfaction
Looking to buy, sell, rent or let in Liverpool?Then look no further, we are Liverpool’s Proper Property People!As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive ... show more Looking to buy, sell, rent or let in Liverpool?

Then look no further, we are Liverpool’s Proper Property People!

As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.

Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £58,000 £545,000
Lettings 89% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
87 3 117 8 65 1 37 0 42 3
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Nathaniel showed us around a property I was h......”

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Sep 11,2020
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Nathaniel
By: 'Epiphany Cheung'
Sep 11,2020
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Nathaniel showed us around a property I was hoping to rent and was very knowledgeable about the property and was able to give us all the information we required regarding the property and other aspects we might need, providing me with all of the necessary ...
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“Superb Service...”

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Sep 04,2020
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Stephanie
By: 'Ted'
Sep 04,2020
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I was looking for a property to rent last week and saw the perfect place. I rang the Northwood office in West Derby village and was dealt with by a lovely lady called Steph Davies. Steph is professional, polite and courteous and explained everything perfectly. ...
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“Fantastic customer service received by Dean K......”

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Aug 31,2020
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Dean
By: 'Josh Hobson'
Aug 31,2020
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Fantastic customer service received by Dean Kilpatrick and has been very polite towards me and my partner during our property search...
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“Dean Kilpatrick has been an absolute supersta......”

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Aug 31,2020
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Dean
By: 'Gemma Fletcher'
Aug 31,2020
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Dean Kilpatrick has been an absolute superstar. He has been very caring towards my situation and has been the upmost professional during this whole experience....
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“Great customer service received from Dean Kil......”

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Aug 31,2020
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Dean
By: 'Declan Kent'
Aug 31,2020
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Great customer service received from Dean Kilpatrick this week, went out his way to make sure all of my questions and queries were answered....
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“Would like to share my positive experience wi......”

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Aug 31,2020
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Dean
By: 'Anna Stockle'
Aug 31,2020
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Would like to share my positive experience with northwood and in particular Dean Kilpatrick. He was very helpful in arranging a viewing for me recently after deciding between different area's dean was a great help in helping me pursue the right property for me. Thanks ...
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“I have been a landlord for Northwood for some......”

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Aug 31,2020
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Joanne
By: 'Lisa Taylor'
Aug 31,2020
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I have been a landlord for Northwood for some years now and I find all the staff so helpful. I met Joanne originally and have kept in contact with her. I'm always looking to expand my portfolio....
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“New buyer...”

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Aug 31,2020
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Joanne
By: 'Ryan Blackmore'
Aug 31,2020
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Me and partner Jess found using Northwood really easy we sold our first home with them and have now bought our forever home which is fantastic as we have just found out we are having a baby so it’s perfect timing. Joanne you have ...
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“10/10 service would highly recommend to famil......”

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Aug 31,2020
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Joanne
By: 'Casey Keenan'
Aug 31,2020
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10/10 service would highly recommend to family and friends bought my first home from Joanne and was such a smooth, exciting and stress free time. Thank you again....
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“We are first time buyers looking for our firs......”

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Aug 31,2020
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Joanne
By: 'K Hill'
Aug 31,2020
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We are first time buyers looking for our first home. Whenever we have spoken to Joanne she has always been so helpful. We cannot thank her enough for making us feel at ease throughout the whole process....
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“Sales...”

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Aug 31,2020
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By: 'Bethen'
Aug 31,2020
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Can't fault Northwood from start to finish they kept me up to date and even though we had a very long chain they made the transaction very easy. Thanks Joanne...
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“Buyer...”

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Aug 31,2020
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Joanne
By: 'Jessica Donnelly'
Aug 31,2020
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Me and partner Ryan found using Northwood really easy we sold our first home with them and have now bought our forever home which is fantastic as we have just found out we are having a baby so it's perfect timing. Joanne you have been ...
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“5* rating...”

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Aug 31,2020
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Joanne
By: 'Lynsey Gooley'
Aug 31,2020
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Been looking for a prefect home for two years then joanne from Northwood finally found us one. Thank you so much nothing was too much bother...
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“Experience with Liverpool North Northwood...”

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Aug 30,2020
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Dean
Nathaniel
By: 'Branimir Hering'
Aug 30,2020
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We had an amazing experience with Liverpool North Northwood staff members. They responded promptly to our calls, gave us a good listening ear when we needed and hope especially when we felt that the application was taking longer, showed professionalism in there working. Thank you ...
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“So helpful and friendly, she took the time to......”

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Aug 30,2020
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Joanne
By: 'stephanie jackson'
Aug 30,2020
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So helpful and friendly, she took the time to listen to exactly what we was looking for. We love our new home thank you jo so much!...
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“From the first appointment until when we com......”

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Aug 30,2020
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Joanne
By: 'S Stafford'
Aug 30,2020
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From the first appointment until when we completed on our sale Northwood were always on hand with advice and guidance. Thanks Joanne and team for all your help...
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“What a great job Northwood nothing was too mu......”

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Aug 30,2020
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Joanne
By: 'lisa keightkey'
Aug 30,2020
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What a great job Northwood nothing was too much hassle i just want to say a big thank you to joanne and team...
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“Can not thank joanne and her team enough for ......”

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Aug 30,2020
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Joanne
By: 'Antoinette ireland'
Aug 30,2020
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Can not thank joanne and her team enough for keeping in touch though out the whole process, very professional and helpful....
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“Can't recommend Northwood enough...”

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Aug 30,2020
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Joanne
By: 'Keisha Waddilove'
Aug 30,2020
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Can’t recommend Northwood enough all the staff are really helpful, we met Joanne initially when we were looking for properties and she kept In touch right through out are purchase xx...
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“Experienced and confident...”

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Aug 30,2020
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Joanne
By: 'Courtney Williams'
Aug 30,2020
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Thank you to Joanne for your help whilst selling our home. You clearly have so much amazing experience and confidence in your work. You helped guide us and took all the pressure off selling our first home and we couldn't be more thankful for your ...
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“Cant recommend northwood enough...”

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Aug 30,2020
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Joanne
By: 'Diane Lindsay'
Aug 30,2020
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I have lived in my home for over 30 years so it was really daunting firstly selling and knowing which agent to pick as they all say so many different things. I am so happy I picked Jo from Northwood I instantly warmed to her from ...
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“I am a first time landlord looking to invest...”

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Aug 30,2020
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Joanne
By: 'Emma ball'
Aug 30,2020
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I am a first time landlord looking to invest in Liverpool, I had a really good conversation with joanne at Northwood earlier this week and she gave me some sound advice for the best type of property to purchase and the right area. Thanks...
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“Outstanding service and professionalism...”

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Aug 30,2020
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Joanne
By: 'Daniel Merity'
Aug 30,2020
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I was absolutely made up with the standard of service we have received using Northwood estate agents in particular Joanne smith, she was professional, clearly driven and passionate in her work. My first meeting was excellent, she was friendly and answered all of my questions ...
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“Thanks so much Joanne for all your help when ......”

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Aug 29,2020
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Joanne
By: 'Toni'
Aug 29,2020
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Thanks so much Joanne for all your help when we were buying our home earlier this year. We are now all settled and very happy....
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“I recently sold a property through Northwood ......”

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Aug 28,2020
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Joanne
By: 'PETER DOYLE'
Aug 28,2020
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I recently sold a property through Northwood and was impressed with the professionalism of the staff right the way through the process. Joanne was a pleasure to deal with it! Many thanks for the help....
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Staff picture Joanne
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Staff picture Ruth
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Staff picture Rachel
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Staff picture Kathy
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Staff picture Mark
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Staff picture Peter
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Staff picture Dean
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Staff picture Fran
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Staff picture Julie
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Staff picture Nathaniel
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Staff picture Christine
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Staff picture Stephanie
(7)

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 6:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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Northwood

Branch - Liverpool North, Liverpool, L12