Liverpool North, Liverpool, L12
4.8/5, 259 reviews
95% recommended
95% sales valuation accuracy
98% sales fee satisfaction
85% lettings valuation accuracy
97% lettings fee satisfaction
Looking to buy, sell, rent or let in Liverpool?Then look no further, we are Liverpool’s Proper Property People!As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive ... show more Looking to buy, sell, rent or let in Liverpool?

Then look no further, we are Liverpool’s Proper Property People!

As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.

Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood UK | Estate Agents | Letting Agents

Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 98% £58,000 £200,000
Lettings 85% 97% £295 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 2 87 7 36 1 20 0 37 3
Areas covered
  • Liverpool North
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS Move With Us
Latest Properties
Images & Videos

“Well impressed with Northwood’s guaranteed re......”

Share on :
Oct 17,2019
Minithumbup
By: 'Gerard lyons'
Oct 17,2019
0 people found
this helpful
Well impressed with Northwood’s guaranteed rent scheme. As a landlord in Liverpool it’s our first venture into the world of guaranteed rent. After meeting with peter from the west derby branch my main thought was would the rent still be paid to me ...
read full review
Was this helpful? Yes

“Exceptional service from a great team!!...”

Share on :
Oct 15,2019
Minithumbup
Carol
By: 'Shaji mathew'
Oct 15,2019
0 people found
this helpful
Right from the beginning we feel very personal to everyone in the office. Esply great great service from Peter. He is amazing. Thanks to everyone at Allerton office for helping us to put our property on rent....
read full review
Was this helpful? Yes

“A Big Thank You to Kathy Gowland...”

Share on :
Aug 08,2019
Minithumbdown
Kathy
By: 'Elizabeth McGregor'
Aug 08,2019
0 people found
this helpful
I would just like to say a big thank you to Kathy Gowland from the West Derby Office for all her assistance in arranging a viewing for a property we are interested in . Kathy was attentive and extremely helpful in contacting the vendor and arranging ...
read full review
Was this helpful? Yes

“I have found Northwood Estate Agents in West ......”

Share on :
Jul 02,2019
Minithumbdown
By: 'Dawn Lunt'
Jul 02,2019
0 people found
this helpful
I have found Northwood Estate Agents in West Derby to be one of the best Estate agents I have dealt with. As a landlord it is important to have a good relationship with the agent managing your property. I had a problem with inept work ...
read full review
Was this helpful? Yes

“I will have to give the staff at Northwood a......”

Share on :
Jun 24,2019
Minithumbup
By: 'T'
Jun 24,2019
0 people found
this helpful
I will have to give the staff at Northwood a 5 star for being accommodating, professional, helpful and exemplary customer service delivery. I tried various estate agents however Northwood are far the best of the bunch. I would like to say a big thank you to ...
read full review
Was this helpful? Yes

“brilliant service...”

Share on :
Jun 20,2019
Minithumbup
Emma
By: 'natalie tyrer'
Jun 20,2019
0 people found
this helpful
Brilliant service throughout entire process of letting my new property. This was my first time renting and Emma helped me with all my queries I had with no hesitation, her knowledge was on point. I would highly recommend using this agent....
read full review
Was this helpful? Yes

“Mr...”

Share on :
Jun 19,2019
Minithumbup
Rachel
By: 'Sherry'
Jun 19,2019
0 people found
this helpful
Good service from Northwood,i had couple of maintenance issues which i reported to Rachel and she sorted out straightaway and with the right attitude.very helpful.Same service expecting in future too....
read full review
Was this helpful? Yes

“Very helpful and professional...”

Share on :
Jun 14,2019
Minithumbup
Ellie-May
By: 'Mrs B'
Jun 14,2019
0 people found
this helpful
Although, unfortunately my property has not been sold, I have had very helpful and professional service from both Ellie-May and Joanne....
read full review
Was this helpful? Yes

“Excellent customer service...”

Share on :
Apr 23,2019
Minithumbup
Ruth
By: 'Tom'
Apr 23,2019
0 people found
this helpful
I would like to thank Ruth for her help guidance and advice in relation to me wanting to sign up for the guaranteed rent scheme, her honesty and integrity shone through Thank you Ruth Tom and family...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Debbie Earp
Jun 11, 2019
View all comments (2)
I would like to thank Joanne Smith for her help guidance and advice in relation to me wanting to sell my house. I would also like to thank Kathy in her guidance and advice on the offer I have had and help in helping arrange viewings. I have spoke to number of staff and they are all very helpful and would recommend Northwood to anyone wishing to sell their property. ...

“Very good service...”

Share on :
Apr 19,2019
Minithumbup
Rachel
By: 'KD'
Apr 19,2019
0 people found
this helpful
I am both impressed and grateful for the swift response and actioning of some repair works that needed doing at the property I am renting. I would certainly recommend Northwood to other prospective tenants as they are very good at replying to queries and writing ...
read full review
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
KD, It's great to hear that Rachael was able to help you so quickly. Thanks for your review. ...

“would recommend 100%...”

Share on :
Apr 17,2019
Minithumbup
By: 'patsy'
Apr 17,2019
0 people found
this helpful
very helpful and efficient. thanks jo, cathy and ellie for all the help and support that they gave us through a very stressful time. a special thanks to cathy for going above and beyond of what she had to do. would recommend 100%...
read full review
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Patsy, Thanks for your kind review. I'm really pleased that Cath and the sales team were able to help. ...

“Rachel's a star...”

Share on :
Apr 15,2019
Minithumbup
Rachel
By: 'Sue C'
Apr 15,2019
0 people found
this helpful
As a landlord I really appreciate Rachel's professional communication regarding any issues with my property. I am confident with her explanation and her advice or suggestions to resolve the issue which benefits the tenants quickly. Rachel always contacts me immediately to inform me about any ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Sue, Thanks for your review, it's great to hear that Rachel is providing such a good service. ...

“Excellent...”

Share on :
Mar 29,2019
Minithumbup
Ellie-May
By: 'Steph C'
Mar 29,2019
0 people found
this helpful
Thank you to Northwood especially Ellie-May for helping me with my search! If you're looking to rent or buy I would recommend speaking to the girls at Northwood...
read full review
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Steph, Thanks for your review. I'm pleased Ellie and the girls were able to help. ...

“Great service...”

Share on :
Mar 29,2019
Minithumbup
Ellie-May
By: 'Natalie'
Mar 29,2019
0 people found
this helpful
The service received was absolutely brilliant I dealt with a young girl Ellie an she couldn't of done more for me. She is a real asset to the business....
read full review
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Natalie, Thanks for your positive review. ...

“Amazing...”

Share on :
Mar 29,2019
Minithumbup
Ellie-May
By: 'LH'
Mar 29,2019
0 people found
this helpful
Fantastic customer service from Ellie-May! Would definitely recommend to any other new landlord looking for a great letting agent....
read full review
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Thanks for your positive review, it's much appreciated. ...

“Great staff...”

Share on :
Mar 28,2019
Minithumbup
Rachel
By: 'Jodie birks'
Mar 28,2019
0 people found
this helpful
I have been with Northwood for nearly a year now and Rachel has been my main point of contact, always sorted any issues promptly and always an instant response to my emails. I find rachel and extremely good help and great estate agent. Very happy ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Jodie, Thanks for your review. I'm really pleased Rachel is providing you with a good service. ...

“Very helpful...”

Share on :
Mar 13,2019
Minithumbup
Rachel
By: 'Ross John'
Mar 13,2019
0 people found
this helpful
Spoke to Rachel a good few times, each time she has been very helpful and accommodating. Also very friendly and polite on the phone....
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Thanks for your assistance...”

Share on :
Mar 13,2019
Minithumbup
Rachel
By: 'RK'
Mar 13,2019
0 people found
this helpful
Rachel was very helpful in getting my Landlord to replace heaters in my rented property. My emails were replied without delay. Thanks Rachel...
read full review
Was this helpful? Yes

“Great service...”

Share on :
Feb 27,2019
Minithumbup
Ellie-May
By: 'Lauren'
Feb 27,2019
0 people found
this helpful
Ellie-may was extremely helpful when handing over the keys to the property. A very thorough service for which I am extremely grateful!...
read full review
Was this helpful? Yes

“Had a great experience with Emma ant the team at the west derby branch would recommend to anybody the staff where friendly and listens to what I want....”

Share on :
Feb 22,2019
Minithumbup
Emma
By: 'Welshy'
Feb 22,2019
0 people found
this helpful
Had a great experience with Emma ant the team at the west derby branch would recommend to anybody the staff where friendly and listened to what I wanted I was more than happy !!!...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“polite staff...”

Share on :
Feb 14,2019
Minithumbup
Ruth
Mark
By: 'John Higgins'
Feb 14,2019
0 people found
this helpful
Ruth mark and all the staff are friendly, efficient and excellent communication skills- been with Northwood for 12 years without any issues...
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
By: Peter Bellamy
Feb 21, 2019
View all comments (1)
Mr Higgins, Thanks for your review and kind words. ...

“Excellent service...”

Share on :
Feb 08,2019
Minithumbup
Kathy
Ellie-May
By: 'Dawn & Kevin J'
Feb 08,2019
0 people found
this helpful
thank you Kathy Ellie May, and jo foer all your help. brilliant staff cannot fault would be my first port of call if I ever sell again. Cheers guys xx...
read full review
Comment on agent fees
you can get cheaper but you get what you pay for and I have no fault in paying our fee as the service we received was amazing.
Was this helpful? Yes
By: Peter Bellamy
Feb 21, 2019
View all comments (1)
Thanks for your review and recommendation, I'm delighted we were able to provide you with an amazing service. ...

“Great service, trustworthy and reliable...”

Share on :
Feb 07,2019
Minithumbup
Rachel
Emma
By: 'Gav'
Feb 07,2019
0 people found
this helpful
Wonderful service from Rachel and the staff at Northwood West Derby Village. Rachel looked after my property from a maintenance perspective, she's very prompt, has great attention to detail and fosters a fully trustworthy relationship. Emma also did a great job of keeping me up ...
read full review
Was this helpful? Yes
By: Peter Bellamy
Feb 21, 2019
View all comments (1)
Gav, Thanks for your great comments, it's much appreciated. ...

“Excellent Service...”

Share on :
Feb 07,2019
Minithumbup
Rachel
By: 'Milap Raval'
Feb 07,2019
0 people found
this helpful
Always had great experience dealing with Rachel, the problems are sorted out quickly and the communication is prompt. Rachel is an asset for Northwood Liverpool. Renting the house for nearly 2 year now, always had great experience dealing with Rachel....
read full review
Comment on agent fees
Renewal fees for contract is £25 every time and normally its every 6 months, bit on higher side.
Was this helpful? Yes
By: Peter Bellamy
Feb 21, 2019
View all comments (1)
Milap, Thanks for your review. It's nice to hear that Rachel is dealing with your requests promptly. ...

“Excellent...”

Share on :
Feb 01,2019
Minithumbup
Ellie-May
Emma
By: 'Kirsty stead'
Feb 01,2019
0 people found
this helpful
Ellie may and Emma are very polite and excellent customer service I would recommend them. We got there in the end, Ellie may is really nice and helped me every way possible. There is really helpful staff and excellent customer service I would like to ...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes
By: Peter Bellamy
Feb 21, 2019
View all comments (1)
Kirsty, Thanks for your review and recommendation. It's great to hear your comments. ...
Staff picture Ruth
(34)
Staff picture Ellie-May
(28)
Staff picture Rachel
(25)
Staff picture Emma
(25)
Staff picture Mark
(23)
Staff picture Peter
(21)
Staff picture Joanne
(17)
Staff picture Ellie
(11)
Staff picture Kathy
(10)
Staff picture Fran
(8)
Staff picture Julie
(5)
Staff picture Carol
(3)
Staff picture Matthew
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ


As Seen On

Get in touch with

Northwood

Branch - Liverpool North, Liverpool, L12