• Ruth  Ledson
    Ruth Ledson
  • Joanne Smith
    Joanne Smith
  • Ellie Ealey
    Ellie Ealey
  • Mark Nesbit
    Mark Nesbit
  • Emma Canavan
    Emma Canavan
  • Peter Bellamy
    Peter Bellamy
  • Matthew Bellamy
    Matthew Bellamy
  • Julie Bellamy
    Julie Bellamy
  • Fran Burke
    Fran Burke
  • Amelia Buckham
    Amelia Buckham
  • claim your profile
    Kathy
Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton Read full description..., Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood

15 - 17 West Derby Village Liverpool
Merseyside
L12 5HJ

0151 256 1035

Dec 09,2016
Minithumbup
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Dec 09,2016
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Professional service from Kathy, such a credit to Northwood. Would recommend to anyone! Returned calls several times to arrange a viewing and update me of other properties.great service....
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Dec 06,2016
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Dec 06,2016
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Jo was excellent, very professional in all her conversations with me. She recommended the property and arranged a viewing directly within minutes of leaving a previous viewing. Well that was it the house was perfect. Thanks Jo...
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Dec 02,2016
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Dec 02,2016
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From the initial meeting and all the the sale of our home we experienced no troubles or worries Joanne cane to do the evaluation and wads there when the key exchange took place Super service and just a small aside the house went on the market on Monday and sold on the Saturday ! Well done Joanne and team, Ruth Emma and Abbie thank you all DEE...
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Comment on agent fees
Felt a little high for 5 days work but what service!
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Dec 02,2016
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Dec 02,2016
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Fran helped us view and select our property which we lived in for 12 months. She was always so friendly, helpful and informative. Thanks for all of your help Fran, much appreciated!...
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Comment on agent fees
Fee's were slightly higher than other letting agents.
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Dec 02,2016
Minithumbup
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Dec 02,2016
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Mark was extremely helpful and professional. Explained everything and made process very easy. Spent time to make sure I was happy with everything. Kath Ritson...
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Comment on agent fees
Good
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Nov 30,2016
Minithumbup
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Nov 30,2016
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I'm very happy with Emma and northwood we wanted to rent our first house and they have been very quick and helpful. We were always kept up to speed so we knew what was happening which made the process a lot less stressful....
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Comment on agent fees
Agents fees are very fair.
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Nov 22,2016
Minithumbup
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Nov 22,2016
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I have been dealing with Ruth at Northwood UK, for a number of years now. She goes above and beyond to rectify any maintenance issue and always strives to ensure the best outcome for tenant, landlord and contractor. Would highly recommend....
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Nov 21,2016
Minithumbup
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Nov 21,2016
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I rented a property with Northwood this year for 6 months. Emma showed us around the property and helped us with filling out forms and arranging documents. The team was very polite and understanding with any issues we had. Thank you!...
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Nov 21,2016
Minithumbup
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Nov 21,2016
0 people found
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Recently new to letting my property and have limited knowledge of the process at this stage and very impressed with my service from Ruth. Very prompt to reply and very clear and thorough with the answers. She is very professional and friendly and nothing seems too much trouble. I feel confident that my property will be in good hands....
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Nov 09,2016
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Nov 09,2016
0 people found
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I have just sold a property and found Northwood to be very professional, friendly and made the selling of my property easier than I thought would be possible. I wouldn't hesitate to recommend them....
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Comment on agent fees
The agents fees were reasonable but I did think that would have already included vat
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Jun 13,2016
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Jun 13,2016
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It was my first time using Northwood, their customer service was very good, staff were friendly and professional and kept me upto date with the sale of my property. I would defiantly recommend them....
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Comment on agent fees
good
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May 18,2016
Minithumbup
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May 18,2016
0 people found
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I used Northwood to sell my property recently. I found them to be very good and the staff were very helpful. I generally dealt with Cheryl and Tracey throughout my sale and found they were very professional and communicated well....
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Comment on agent fees
Agents fees were in line with others in the area.
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Apr 11,2016
Minithumbup
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Apr 11,2016
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I have recently moved using Northwood and I can honestly say they have been fantastic. They have kept myself & partner up to date on all aspects of the move & they have been very prompt with moving us in due to ourselves needed a quick move. The staff have been very helpful over the phone & in person & have been able to solve any queries we have had. I highly recommended Northwood as a letting company. They have great staff & are a pleasure to deal with. Thanks for all your h...
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Comment on agent fees
Good
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Feb 01,2016
Minithumbup
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Feb 01,2016
0 people found
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Not one to usually go to the level of praising customer service but for this lady I definitely would any day! Made me feel very welcome instantly with a big smile, gave me all the help I could need and more. Great listener and has super knowledge of customer service. I couldn't of asked for a better service!! This lovely lady is a great role model and gave me the best support and advice. Thank you once again Emma! Was a pleasure xx...
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Comment on agent fees
11/10 Fantastic service.
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Jan 26,2016
Minithumbup
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Jan 26,2016
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Northwood have just sold my property for me. They were very helpful and committed to selling the property. The property had been up for sale with another estate agent in the area who caused nothing but problems for me. Cheryle reassured me that Northwood would do their best to sell the property which they did. The staff that I spoke to in the West Derby branch were so friendly and helpful and would also like to mention 'Tracey' who kept me up to date with the sale. I would highly recommend them ...
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Comment on agent fees
The fees match other agents so good
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Jan 23,2016
Minithumbup
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Jan 23,2016
0 people found
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I have just completed the purchase of a property through Northwood. I was helped through the sale by Amelia and she was fantastic through out. Amelia would always make time in order to help and make sure that I was happy with everything. I was not pressured like I have been at other estate agents and Amelia really was really informative which made the sale a lot easier as I was a first time buyer....
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Jan 18,2016
Minithumbup
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Jan 18,2016
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Northwood did a fantastic job at selling my mum's property. Cheryle from the Westderby branch was very professional, knowledgeable and friendly. She dealt with all our queries in quick time and provided good honest advice. All the staff at the office were polite and very quick on the ball with getting in touch for viewings or feedback. I have dealt with few estate agents in the past, these have showed to be the best with competitive rates. I would definately use Northwood again....
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Jan 16,2016
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Jan 16,2016
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Cheryle was extremely helpful during initial valuation process, she listened, and explained the process, costs and benefits. Cheryl's was also very straightforward, she did not try hard sell, which made us feel at ease. This was the main reason we chose to sell with Northwood. Northwood were able to sell very quickly for us, and were always extremely helpful and prompt throughout....
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Dec 21,2015
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Dec 21,2015
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Throughout my interactions Cheryle was flexible and helpful. Regularly giving formal and informal advice on issues relevant to both first timer and experienced landlords alike. Clear and concise with information given, making the process smooth and hassle free, I found her approachable and friendly attitude confidence inspiring knowing my property was under good management. I would reccomend Northwood, and particularly Cheryle, to anyone contemplating becoming a landlord or tenant....
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Comment on agent fees
As per general average.
Was this helpful? Yes
Dec 18,2015
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Dec 18,2015
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It was my first time using Northwood and the customer service was excellent and Sharon was a big help, I would happy recommend Northwood to anyone who is looking for renting a property....
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Dec 16,2015
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Dec 16,2015
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We rented a property for 2 years and half, during this period all maintenance jobs were arranged on time, all calls and emails were replied on time. All staff of Northwood Lettings Liverpool, incl. South office are very professional, always ready to help and make tenants happy. Never ever had an issue with them. And finally deposit was returned in full. Highly recommend to every future tenant. Thank you very much to everyone - Ruth, Mark, Layla, Emma, Fran, Tracy and Louise!...
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Nov 27,2015
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Nov 27,2015
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Amelia was very friendly and helpful when going through my purchase of my property. I would recommend her and would happily use her again if I was to buy another property. Thanks for all your help....
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Nov 27,2015
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Nov 27,2015
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Thankyou cheryl for absolutly everything you have 1 million percent gone out of your way to help us in every way you could i coulnt reccomend you more to anyone xxxxx...
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Nov 25,2015
Minithumbup
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Nov 25,2015
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My overall experience with the agents specified has been very good. Cheryle as well as other members of the team have done everything they can to assist me in selling my house I was always informed of viewings and given notice to be able to make the house as sellable and attractive to potential buyers as possible. Thankyou to all of the team, especially Cheryle Yours faithfully, Craig...
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Nov 25,2015
Minithumbup
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Nov 25,2015
1 people found
this helpful
I have been house hunting for around 2 years now and both me and my partner were very disappointed with the service received from previous estate agents before we came to Northwood. Emma was very polite and extremely helpful when it came to finding the right place. Emma showed us around the property and was very professional whilst maintaining an extremely friendly and approachable attitude. Both me and my partner felt very comfortable with Emma and also very happy that we finally had found an e...
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Nov 18,2015
Minithumbup
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Nov 18,2015
1 people found
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I have worked with these agents for a number of years now and found them to be very professional. I would highly recommend....
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Nov 18,2015
Minithumbup
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Nov 18,2015
0 people found
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I'm looking for rent a house in Liverpool but my main problem is I've got a dog and I never recieve help from another lettings offices, only, no, we don't have any house where you can have your pet. And this answer was all. She is giving me options and trying to find houses with a similar conditions as I'm looking for. She is very hepfull, answer my emails and arrange a view when it's better for me....
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Nov 06,2015
Minithumbup
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Nov 06,2015
1 people found
this helpful
cheryel was fast and effiecent in letting my property so far it has all gone very smooth and i have only been letting it 1 month but if it continues like it is being managed by cheryel then i would reccommend her to any landlord...
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Oct 18,2015
Minithumbup
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Oct 18,2015
0 people found
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Inspected the property. Very pleased the inspection. Fran was very thorough and happy with the cleanliness of the property. Fran was very pleasant during the inspection and a pleasure to deal with....
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Sep 28,2015
Minithumbup
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Sep 28,2015
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It was my first time using Northwood The customer service was very good All staff very professional friendly and helpful I would definitely recommend to others....
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Areas covered
  • L12
  • L1, L2, L3, L4, L5, L6
  • L7, L8, L9, L10, L11, L12
  • L13, L14, L15, L16, L17, L18
  • L19, L20, L21, L22, L23, L24
  • L25, L26, L27, L28, L29, L30
  • L31, L32, L33, L34, L35, L36
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£58,000
  • Max: Β£200,000

Letting
  • Min: Β£0
  • Max: Β£0

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
38 1 45 3 25 0 11 0 28 1
Ruth  Ledson Ruth Ledson
Office Manager
27 reviews

About Ruth I joined Northwood in January 2007 as an administrator and I have worked my way through promotion to the position of Branch Manager. Over the 9 years that I have been with Northwood I have accumulated View full profile
Joanne Smith Joanne Smith
New Business Manager
2 reviews

About Joanne I have worked in the property sector as a senior professional, including branch manager, at well known high street estate agency chains for 20 years and consequently I have a huge breadth of experienc View full profile
Ellie Ealey Ellie Ealey
Apprentice (Administrator)
0 reviews

About Ellie No description set View full profile
Mark Nesbit Mark Nesbit
Senior Administrator
17 reviews

About Mark I joined Northwood in February 2008 as an apprentice and have combined formal training with on the job support to develop my skills in business and administration. I offer valuable back office support View full profile
Emma Canavan Emma Canavan
Negotiator
16 reviews

About Emma I joined Northwood as an apprentice in March 2010 and through my training completed NVQ L2 in Business and Administration and Customer Service. My hard work and endeavour has enabled me to progress to View full profile
Peter Bellamy Peter Bellamy
Director
20 reviews

About Peter No description set View full profile
Matthew Bellamy Matthew Bellamy
Administrator
3 reviews

About Matthew I have worked part-time for Northwood, usually between university term-times, for the last 4 years. My role is varied and I help out where there is a demand; this can change on a daily basis. I handle View full profile
Julie Bellamy Julie Bellamy
Director and Company Secretary
4 reviews

About Julie I worked in the private and corporate finance sector for 25 years, employed as a bank manager for a leading high street branch and team leader in corporate centre banking, before joining Northwood to View full profile
Fran Burke Fran Burke
Portfolio and Maintenance Co-ordinator
6 reviews

About Fran I started working for Northwood in June 2011 as a viewing Clerk, a job which I undertook for 4 years. This gave me a really good understanding of NorthwoodÂ’s property portfolio which has helped me View full profile
Amelia Buckham Amelia Buckham
Negotiator
5 reviews

About Amelia I joined Northwood in October 2015 with two years previous estate and letting agency experience Γ‚β€˜under my belt.Â’ I am a highly customer focused individual with a personable and friendly approa View full profile
Kathy  - upload your photo Kathy
1 reviews

About Kathy No description set View full profile

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Last updated at 2:15 PM 07/07/2016 by Matthew Bellamy

Complaints Procedure

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Last updated at 2:15 PM 07/07/2016 by Matthew Bellamy

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