• Staff picture
    Ellie-May
  • Staff picture
    Rachel
  • Staff picture
    Carol
  • Staff picture
    Ruth
  • Staff picture
    Ellie
  • Staff picture
    Mark
  • Staff picture
    Emma
  • Staff picture
    Peter
  • Staff picture
    Matthew
  • Staff picture
    Julie
  • Staff picture
    Joanne
  • Staff picture
    Fran
  • Staff picture
    Kathy
Looking to buy, sell, rent or let in Liverpool? Then look no further, we are Liverpool’s Proper Property People! As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton Read full description..., Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you. Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood

15 - 17 West Derby Village Liverpool
Merseyside
L12 5HJ

0151 256 1035

“Very professional...”

Oct 08,2018
Minithumbup
By: 'Hazel King'
Oct 08,2018
0 people found
this helpful
As I am a landlord that lives a long distance away from my portfolio, it is important for me to have a letting company that is professional and that I can trust. I would highly recommend Northwood, the staff and owners are not only professional, ...
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Comment on agent fees
Happy with the fees.
Was this helpful? Yes

“Great help in finding myself and my dog Molly a nice home...”

Oct 02,2018
Minithumbup
Rachel
By: 'April'
Oct 02,2018
0 people found
this helpful
I was looking for ages for a property and this one got recommended to me by Northwood and it was perfect. Rachel helped me on finishing my application and walked me through everything before giving me the keys. All very fast and easy....
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Comment on agent fees
Fee prices are reasonable and very competitive.
Was this helpful? Yes

“Very good...”

Sep 19,2018
Minithumbup
Rachel
By: 'Jack'
Sep 19,2018
0 people found
this helpful
Service is very good and helpful, no issues and was an easy process from start to finish would recommend recommend...
read full review
Was this helpful? Yes

“customer service...”

Sep 09,2018
Minithumbup
Emma
By: 'Claire Wilson'
Sep 09,2018
0 people found
this helpful
Emma has been amazing to deal with always happy to help. Great communication and always accommodating were possible. Thanks Emma for all your help....
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Was this helpful? Yes

“Great...”

Sep 06,2018
Minithumbdown
Ellie-May
Kathy
By: 'Nathan'
Sep 06,2018
0 people found
this helpful
I went to view a house Yesterday. Kathy was extremely helpful showing me around the house. I spoke to Ellie-May who put my transaction through. She helped me a lot whilst on the phone....
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Comment on agent fees
Okay
Was this helpful? Yes

“Excellent Team...”

Aug 31,2018
Minithumbup
Ellie-May
Rachel
By: 'Nancy'
Aug 31,2018
0 people found
this helpful
I have corresponded with several team members of this branch and they have all been so helpful and supportive which gives me full confidence that they are looking after my rented property on my behalf. Highly recommend this team, very professional and yet I feel ...
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Comment on agent fees
'Very good' as you certainly get your moneys worth with this team
Was this helpful? Yes

“Very professional and quick...”

Aug 31,2018
Minithumbup
Rachel
By: 'Adelle'
Aug 31,2018
0 people found
this helpful
Excellent service, with a particular mention to Rachel who has been very thorough and quick in responding to any queries. Thank you 😊...
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Comment on agent fees
Goodness
Was this helpful? Yes

“Buyer...”

Aug 29,2018
Minithumbup
Kathy
Ellie-May
By: 'Buyer'
Aug 29,2018
0 people found
this helpful
Buying my first home was stressful however these guys were fantastic, always at the end of the phone to listen and give advice. They go above and beyond to help out! Excellent service. Would highly recommend....
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Was this helpful? Yes

“A+...”

Aug 26,2018
Minithumbup
Rachel
By: 'Dan'
Aug 26,2018
0 people found
this helpful
Very straight forward, lots of really helpful staff and was dealt with swiftly and professionally, especially Rachel who has taken care of my process from start to finish....
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Comment on agent fees
Good
Was this helpful? Yes

“Maintanence...”

Aug 24,2018
Minithumbup
Rachel
By: 'Bernie'
Aug 24,2018
0 people found
this helpful
All the staff very friendly and Professional .. Especially racheal who is always on hand to help with day to day queries regarding maintenance issues....
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Comment on agent fees
Good
Was this helpful? Yes

“Thanks for your help...”

Aug 24,2018
Minithumbup
Ellie-May
By: 'PP'
Aug 24,2018
0 people found
this helpful
Came into the office to enquire for a property to rent I sat with Ellie-may who went through the whole procedure with me and booked me in to view a couple of properties I was interested in thanks again for your help!...
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Was this helpful? Yes

“Buying property...”

Aug 21,2018
Minithumbup
By: 'Carol fletcher'
Aug 21,2018
0 people found
this helpful
We are going through the process buying through Northwood west derby Liverpool. Had number of viewings with our new property with a lovely, professional,sweet young lady Ellie-May Johnston and would like to inform you what a good asset to your company this young lady ...
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Was this helpful? Yes

“Excellent...”

Aug 21,2018
Minithumbup
Ellie-May
By: 'Ryan M'
Aug 21,2018
0 people found
this helpful
Very good experience dealing with Ellie-May. The process has been a long one for us but she has kept us updated and informed at each stage. Would highly recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Renting...”

Aug 21,2018
Minithumbup
Rachel
By: 'Lucy'
Aug 21,2018
0 people found
this helpful
Very helpful staff, especially Rachel who dealt with all of our maintenance problems. Would recommend to others in the future....
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Comment on agent fees
Good
Was this helpful? Yes

“Great help!!!!...”

Aug 21,2018
Minithumbup
Ellie-May
By: 'Ian'
Aug 21,2018
0 people found
this helpful
Ellie has been brilliant in the sale of my Flat. She has kept me fully informed and she quickly moved on the negotiations and immediately dealt with issues raised. Ellie is a credit to the company....
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Was this helpful? Yes

“Thanks Emma & Carol...”

Aug 16,2018
Minithumbup
Emma
Carol
By: 'KM'
Aug 16,2018
0 people found
this helpful
Thank you Carol for being informative and helpful when showing us around the house, and to Emma for helping us make the application quick and stress-free and keeping us informed along the way....
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Was this helpful? Yes

“Zero stars...”

Mar 30,2018
Minithumbdown
Joanne
By: 'Jo'
Mar 30,2018
1 people found
this helpful
If I could give zero stars I would. It's no wonder estate agents have such a poor reputation! I believe the agent over valued the property to get me to sign up with them. The photos were not the best representation of my property. ...
read full review
Comment on agent fees
Extortionate for what they actually did. Which in essence was take some substandard photos and put them on rightmove.
Was this helpful? Yes

“Always polite and helpful....”

Mar 20,2018
Minithumbup
Ruth
Ellie
By: 'Eddie.'
Mar 20,2018
0 people found
this helpful
Always polite and helpful. Nothing seems too much trouble. All contact is friendly. I'm glad I moved to them....
read full review
Comment on agent fees
Seem in line with others.
Was this helpful? Yes

“Very professional...”

Mar 16,2018
Minithumbup
Ellie
By: 'James (empire)'
Mar 16,2018
0 people found
this helpful
We have dealt with Northwood for a number of years now and would highly recommend anyone to either sell or buy a property with this estate agent. The communication and great service from Ellie is of a high standard and is very professional....
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Was this helpful? Yes
Mar 05,2018
Minithumbup
By: 'Bal Singh'
Mar 05,2018
0 people found
this helpful
I recently sold my property through Northwoods Liverpool and found the agents who dealt with the sale - primarily Emma Canavan and Ellie-may Johnston - very helpful and professional. They were always co-operative and helped to make a rather laborious process as smooth as possible....
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Comment on agent fees
The fees were in line with market standards
Was this helpful? Yes
Feb 28,2018
Minithumbup
Kathy
By: 'Steve W'
Feb 28,2018
0 people found
this helpful
It's fair to say that Northwood provided an excellent service during the sale of my mother's house. The quality of their communication throughout the process was particularly good and always positive and helpful in tone....
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Comment on agent fees
good
Was this helpful? Yes
Feb 21,2018
Minithumbup
Ellie-May
Emma
By: 'Mr Russell'
Feb 21,2018
1 people found
this helpful
Hi, I have been with Northwood for many years.I have always had a good service with them from day one. Hopefully this will continue successfully. Best wishes for the future. Mr Russell....
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Maria strong
Feb 28, 2018
View all comments (1)
Ellie-may is s delightful young lady who always sounds happy and sincere she never forgets your name . I have every confidence that she will find me my next home . ...
Feb 20,2018
Minithumbup
Ellie
By: 'Big Help project'
Feb 20,2018
0 people found
this helpful
Big thanks to Ellie Ealey and colleagues for a really friendly and professional service sorting our corporate mortgage. We set Ellie a very tight deadline and the service we received exceeded our expectations. She responded to our detailed questions really quickly and helped us throughout ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 16,2018
Minithumbup
Ellie-May
Mark
By: 'Renee'
Feb 16,2018
0 people found
this helpful
Ellie-May has been very friendly and helpful during the process of purchasing a property with them. She has been professional in her dealings with us. Thank you....
read full review
Comment on agent fees
We have only dealt with them in relation to a purchase so there have not been any Agent's fees.
Was this helpful? Yes
Feb 15,2018
Minithumbdown
By: 'Disappointed buyer'
Feb 15,2018
0 people found
this helpful
Can't remember the name of the male staff member I spoke to. Very friendly when I spoke to him on Friday 9 Feb. Wasn't able to answer my query and promised to call me back on Monday 12th. Still waiting!...
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Was this helpful? Yes
Feb 12,2018
Minithumbup
Ellie
By: 'Kirsty D'
Feb 12,2018
0 people found
this helpful
I recently applied to rent a 3 bedroom property through Northwood. Ellie was extremely helpful and quick to deal with everything. She kept me informed of the progress with my application and I was accepted for the property within 4 days. I would definitely recommend Northwood....
read full review
Was this helpful? Yes
Feb 09,2018
Minithumbup
Peter
Julie
By: 'Andy'
Feb 09,2018
0 people found
this helpful
Used this company for over 10 years. Made my life so simple. Any landlord looking for an easy life Northwood take care of everything....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 07,2018
Minithumbup
Rachel
By: 'Sarah'
Feb 07,2018
0 people found
this helpful
I have been renting out my house through Northwood since January 2018 and the service I have received so far has been brilliant. It's my first time renting out a property and initially I was nervous about which estate agent to choose. Rachel Yeo has ...
read full review
Comment on agent fees
I think the agents fees match up to the service received.
Was this helpful? Yes
Feb 01,2018
Minithumbup
Ellie
By: 'Michael Freer'
Feb 01,2018
0 people found
this helpful
As a landlord living a long distance from my properties there are sometimes many things to deal with when securing new tenants and Ellie was incredibly helpful in many ways, nothing seemed to much trouble - thank you Ellie....
read full review
Was this helpful? Yes
Jan 23,2018
Minithumbup
Fran
Ellie-May
By: 'JM'
Jan 23,2018
0 people found
this helpful
My first solo property was through Northwood. Whilst the property itself was questionable and needs some attention, the overall experience was enjoyable. Fran was great on a personal and professional level and Ellie-May was always there to help with any queries or complaints....
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Was this helpful? Yes
Areas covered
  • L4
  • Liverpool North
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £58,000
  • Max: £200,000

Letting
  • Min: £0
  • Max: £0

DPS Move With Us


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
54 1 60 6 34 1 18 0 35 2
Staff picture Ellie-May
(10)

Staff picture Rachel
(9)

Staff picture Carol
(1)

Staff picture Ruth
(32)

Staff picture Ellie
(11)

Staff picture Mark
(22)

Staff picture Emma
(19)

Staff picture Peter
(21)

Staff picture Matthew
(3)

Staff picture Julie
(5)

Staff picture Joanne
(17)

Staff picture Fran
(8)

Staff picture Kathy
(4)

Fees

We have a range of lettings and estate agency services. For more information please follow this link https://www.northwooduk.com/branches/liverpool-estate-agents
Last updated at 05/07/2018, 11:48 AM by allAgents

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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