Lincoln, LN2
4.9/5, 84 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
91% lettings valuation accuracy
99% lettings fee satisfaction
With a consultative service over profit mentality we pride ourselves on being the best.Sales: We believe in a customised approach, every home is different and needs to be treated accordingly to get the right result for our customers.Whether you are looking to purchase or sell, we believe in ... show more With a consultative service over profit mentality we pride ourselves on being the best.

Sales:

We believe in a customised approach, every home is different and needs to be treated accordingly to get the right result for our customers.

Whether you are looking to purchase or sell, we believe in getting to know all our customers, in doing this we can help you find your ideal property.

For those looking for a comprehensive service, we offer an unparalleled value for money service. Initial advice is always free and without obligation. We understand that selling and moving home is a stressful time so we offer the service level to make it as simple as possible from accompanied viewings if you feel uncomfortable conducting the viewing, negotiating the very best deal for you along with any other support required.

Our team at Lincoln are proud to have received awards for customer service from the All Agents independent review company, for the last 3 years.

For a valuation and advice, call us on Lincoln 01522 525555. We have several bespoke packages starting from as low as 0% Agents Fees when you choose our quick sale service, we take NO COMMISSION from you for the sale of your property.

Managing your Assets:

We cover almost all of Lincolnshire and successfully manage our portfolio from our Lincoln office, ensuring our Landlords are efficiently supported in managing their properties.

We offer a full range of traditional rental services to suit the individual Landlords needs, but if you are looking for a low-risk option, then the Guaranteed Rent Service is the option for you. We pay you even when the property is vacant, to sum up, we buy your risk!

Renting:

We offer a wide range of properties to let from across Lincolnshire, whether you are looking to live in the countryside, town or city, please visit our properties to let page for all the information on our current properties available. Call or email us to register your details so we can help you find your new home
Northwood - Visit Our Website

Opening Hours
Address

Northwood
25-26 Silver Street
Lincoln
Lincolnshire
LN2 1EW
01522 525 555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £67,000 £273,000
Lettings 91% 99% £300 £1,070
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 0 49 2 4 0 0 0 6 1
Areas covered
  • LN8
  • Lincolnshire
  • LN9
  • Grantham
  • LN10
  • Newark
  • LN11
  • LN1
  • LN12
  • LN2
  • LN13
  • LN3
  • DN21
  • LN4
  • NG22
  • LN5
  • NG23
  • LN6
  • NG24
  • LN7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Moved into our little flat today, Helen was v......”

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Jul 01,2020
Minithumbup
Helen
By: 'Amy Burgess'
Jul 01,2020
0 people found
this helpful
Moved into our little flat today, Helen was very kind and helpful! She was always updating us with information! Very easy to deal with through the process. Very quick to respond to emails and we feel like if we have any issues we can contact ...
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“Wonderful service throughout, Helen helped us......”

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Jun 30,2020
Minithumbup
Helen
By: 'Dearna Austin'
Jun 30,2020
0 people found
this helpful
Wonderful service throughout, Helen helped us to navigate the paperwork and make it work for us despite all the stress and pressures of covid isolation! It's our first time seeking a rental as a couple, and no longer as students, and Helen helped make the ...
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“Reassuringly professional...”

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Jun 22,2020
Minithumbup
Chris
By: 'Jen Coulson'
Jun 22,2020
1 people found
this helpful
We've only just gone on the market - during lockdown which is a strange experience for all! Chris was incredibly reassuring about the whole process and we're over the moon with our advert and pictures. We also took advantage of the Scope360 virtual tour which ...
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“Excellent agent for your rented property.We h......”

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Jun 05,2020
Minithumbup
Helen
Crystal
By: 'Robert Clegg'
Jun 05,2020
0 people found
this helpful
Excellent agent for your rented property.We have been with them 4 yrs with their guaranteed income and it works very well for us. Their staff are very knowledgeable and friendly so would recommend Northwood to anybody....
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“It’s been amazing. Really helpful and support......”

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Jun 05,2020
Minithumbup
Helen
By: 'Tayla'
Jun 05,2020
0 people found
this helpful
It’s been amazing. Really helpful and supportive throughout the process. Would definitely recommend to friends and family who are looking to move....
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“Amazing viewing of a property. Jay was friend......”

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May 29,2020
Minithumbup
Jay
By: 'Emma Davies'
May 29,2020
0 people found
this helpful
Amazing viewing of a property. Jay was friendly and polite and gave us the space we needed to view the property. Email correspondence has also been fantastic and I am comforted to know I will rent with your support as a letting agent. I was ...
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“Excellent...”

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May 27,2020
Minithumbup
Helen
By: 'Claire mara'
May 27,2020
0 people found
this helpful
Helen was amazing through out my experience with Northwood. Nothing was to much trouble. Helen was very accommodating and answered all my questions and there was lots. Friendly, professional and helpful :)...
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“Excellent...”

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May 20,2020
Minithumbup
Helen
By: 'Rachel Wilson'
May 20,2020
0 people found
this helpful
Very thorough property inspection which I wasn't expecting during these times. Very professional and prompt to respond to emails. Thank you Helen...
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Was this helpful? Yes
By: Adrian
May 26, 2020
View all comments (1)
Hi Rachel Thank you for your kind words, it really means an awful amount to the team when their actions are recognised. We are extremely proud of Helen's knowledge and commitment to our clients. ...

“Impressive attention to detail...”

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May 20,2020
Minithumbup
Helen
By: 'Brian Gill'
May 20,2020
0 people found
this helpful
Helen provided a comprehensive mid-term inspection of my property. The assessment included photographs of potential problem areas. This has allowed me to fix any future complications as early as possible to mitigate costly repairs. Thank you Helen....
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By: Adrian
May 26, 2020
View all comments (1)
Hello Brian Many thanks for your kind words, it really means an awful amount to the team when their actions are recognised. We are extremely proud of Helen's knowledge and commitment to our clients. ...

“5****...”

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May 19,2020
Minithumbup
Helen
By: 'Miss white'
May 19,2020
0 people found
this helpful
Thank you Helen for guiding me through our first remote inspection! Helen is very helpful, kind and professional. Highly recommended!...
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“Our property has been let out for over a year......”

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May 15,2020
Minithumbup
Helen
By: 'Celia Strickland'
May 15,2020
0 people found
this helpful
Our property has been let out for over a year with Northwood and we are overseas. This was one of my biggest concerns, letting out a property from overseas and being at the 'mercy' of the agents. In actual fact it has given me great ...
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“Thank you to Helen over the last month or so.......”

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May 15,2020
Minithumbup
Helen
By: 'Karen Reid'
May 15,2020
0 people found
this helpful
Thank you to Helen over the last month or so. Extremely helpful and questions answered with no problems. Lovely lady. Thank you Helen for all your help....
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“Helen has been very helpful recently, always ......”

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May 13,2020
Minithumbup
Helen
By: 'Harry Graham'
May 13,2020
0 people found
this helpful
Helen has been very helpful recently, always had quick and clear replies to any queries that I have had. She made the telephone inspection very simple and clear....
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“Very please with the service at Northwoods es......”

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May 13,2020
Minithumbup
Crystal
By: 'Amy concept'
May 13,2020
1 people found
this helpful
Very please with the service at Northwoods especially Crystal very professional with a polite and friendly manner Very pleased with the service I have received Good communication at all times so very happy thank you....
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“A fun 'visit'....”

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May 12,2020
Minithumbup
Helen
By: 'Bryan Wood'
May 12,2020
0 people found
this helpful
A fun 'visit'. Odd times, strange way to inspect a property! Fine, though - made easy by Helen's charm and efficiency. Said she would ring at 10.30, and on the dot the phone rang. Found Helen extremely easy to get on with, a good communicator, friendly, ...
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“Inspection Report...”

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May 11,2020
Minithumbup
Helen
By: 'Darren'
May 11,2020
0 people found
this helpful
Just had a relatively thorough inspection report from Helen - which is actually the first mid-term inspection I've received from Northwood that had both a proper report and interior pictures in the last 5 years, so that is a significant development, and really does help reassure ...
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“Amazing! Helen has been so helpful during t......”

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May 04,2020
Minithumbup
Helen
By: 'Karly Bamforth'
May 04,2020
0 people found
this helpful
Amazing! Helen has been so helpful during these tough times, as it was our first time renting our own flat we needed someone who would listen and communicate, which is exactly what Helen did. She also answered all of our questions, and we are so ...
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“Friendly and helpful...”

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May 04,2020
Minithumbup
Helen
By: 'Hannah Green'
May 04,2020
0 people found
this helpful
Helen was very helpful with advice and helping with ensuring the process of viewing to moving in went very quickly....
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“Prompt and Professional...”

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May 01,2020
Minithumbup
Helen
By: 'Daniel Jones'
May 01,2020
1 people found
this helpful
After Helen took over the management of my property I have been contacted regularly with updates and had all of my questions/requests answered and action taken where required in a prompt and professional manner....
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“Helen has been very helpful during the moving......”

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Apr 29,2020
Minithumbup
Helen
By: 'Hazel Clough'
Apr 29,2020
0 people found
this helpful
Helen has been very helpful during the moving out process in current difficult times. Very professional and quick responses to any queries I have had...
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“Really helpful and polite, good customer serv......”

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Apr 26,2020
Minithumbup
Helen
By: 'Temmy'
Apr 26,2020
0 people found
this helpful
Really helpful and polite, good customer service Happy to help with issues I had, accommodating with current situation of lockdown going on, kept in regular contact...
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“Great service provide by Helen Wiseman. Gre......”

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Apr 25,2020
Minithumbup
Helen
By: 'Steve Codling'
Apr 25,2020
0 people found
this helpful
Great service provide by Helen Wiseman. Great communication throughout, always returns calls in a timely manner and has been a great support to help me rent my property. Highly recommended....
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“Very helpful and professional since day one. ......”

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Apr 21,2020
Minithumbup
Helen
By: 'Gemma taylor'
Apr 21,2020
1 people found
this helpful
Very helpful and professional since day one. Always there when needed and get back to you quickly, due to difficult circumstances they have been great, would definitely recommend and use the company again....
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“Very helpful! The move in process was very ea......”

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Apr 04,2020
Minithumbup
Helen
By: 'Sam Buckby'
Apr 04,2020
1 people found
this helpful
Very helpful! The move in process was very easy despite the challenging situation. Since being at the property Helen has dealt with all our enquiries quickly and professionally....
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“Northwood were fantastic the whole way through...”

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Apr 04,2020
Minithumbup
Helen
By: 'Christopher Scott'
Apr 04,2020
1 people found
this helpful
Northwood were fantastic the whole way through our application process and move. We anticipated trying to move house during the COVID-19 lockdown being a nightmare but Northwood were able to help and keep us fully informed every step of the way. I can't recommend them ...
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“Helen is very professional and pleasant to wo......”

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Apr 04,2020
Minithumbup
Helen
By: 'nigel wellings'
Apr 04,2020
1 people found
this helpful
Helen is very professional and pleasant to work with. I have been a landlord since 1989 and Nothwoods service is the best I have encountered....
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“Helen responded to my query extremely quickly......”

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Mar 26,2020
Minithumbup
Helen
By: 'Emily Phoenix'
Mar 26,2020
0 people found
this helpful
Helen responded to my query extremely quickly out of hours and I was very impressed :) really helped me out in getting referenced for my next property....
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“Amazing Service from start to finish! HELEN a......”

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Mar 19,2020
Minithumbup
Helen
By: 'Kim Exton'
Mar 19,2020
1 people found
this helpful
Amazing Service from start to finish! HELEN at northwood is great! Moving in 1 week after viewing. Awesome Service . Well Done Team!...
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“Renewal process....”

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Mar 13,2020
Minithumbup
Helen
By: 'Kaya Bremner'
Mar 13,2020
0 people found
this helpful
When it came to renewing my tenancy I had a few questions, however Helen was incredibly helpful and made the whole process incredibly easy. I could not have asked for a more patient and informative person to help me with what I needed!...
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“Helen was patient and helped guide us through......”

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Mar 09,2020
Minithumbup
Helen
By: 'Matthew Crowther'
Mar 09,2020
0 people found
this helpful
Helen was patient and helped guide us through this new process. It was easy to renew our agreement, what more could you want....
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Staff picture Adrian
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Staff picture Joanne
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Staff picture Michael
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Staff picture Chris
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Staff picture Crystal
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Staff picture Helen
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Staff picture Jay
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Staff picture Elise
Staff picture Holly
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Landlord Fees

Let only service
£600 (inc. VAT), On Completion (Fees are negotiable)

Our Let Only service remains immensely popular with Lincolnshire Landlords who prefer to manage their own properties, but wish to outsource responsibility for marketing, viewings and the administration associated with formalising the tenancy.

Within this service we provide expert guidance on the rental value you should expect to achieve in the current market, as well as offering any pertinent advice on relevant legislation.

If you are not members of a redress scheme or have the required information commissioners licences then Northwoods Guaranteed Rent or Fully Managed packages may be more appropriate to prevent a £5,000 fine resulting from failure to follow to increasing number of regulations being placed on the PRS. (Private Rental Sector)

Last updated on 23/07/2020, 2:09 PM by Adrian Taylor, Director

Tenant Management Service
8% (inc. VAT), On Completion (Fees are negotiable)

Our Rent Collection service is the ideal management service for Lincolnshire Landlords who are able to take care of ad hoc problems arising with their property for themselves, but would like us to look after finding tenants and the month by month collection and processing of rent.

Included in this service we offer market guidance on the rental value you can expect to achieve in the current market, as well as pertinent advice on any legislation to be taken into consideration.

If you are not members of a redress scheme or have the required information commissioners licences then Northwoods Guaranteed Rent or Fully Managed packages may be more appropriate to prevent a £5,000 fine resulting from failure to follow to increasing number of regulations being placed on the PRS. (Private Rental Sector)

Last updated on 23/07/2020, 2:09 PM by Adrian Taylor, Director

Full Management Service
14.4% (inc. VAT), Pay Upfront (Fees are negotiable)

Managing your Assets: Our Northwood Guarenteed Rent and Fully Managed packages cover all of Lincolnshire. We offer a full range of traditional rental services to suit the individual Landlords needs, but if you are looking for a low-risk option, then the Guaranteed Rent Service is the option for you. We pay you even when the property is vacant, to sum up, we buy your risk!

Last updated on 23/07/2020, 2:12 PM by Adrian Taylor, Director


Vendor Fees

Overall Fees
1.5% (inc. VAT), On Completion (Fees are negotiable)

We believe in a customised approach, every home is different and needs to be treated accordingly to get the right result for our customers. Whether you are looking to purchase or sell, we believe in getting to know all our customers, in doing this we can help you find your ideal property. For those looking for a comprehensive service, we offer an unparalleled value for money service.
Initial advice is always free and without obligation. We understand that selling and moving home is a stressful time so we offer the service level to make it as simple as possible from accompanied viewings if you feel uncomfortable conducting the viewing, negotiating the very best deal for you along with any other support required. For a valuation and advice, call us on Lincoln 01522 525555. We have several bespoke packages starting from as low as 0% Agents Fees when you choose our quick sale service, we take NO COMMISSION from you for the sale of your property

Last updated on 29/04/2020, 2:46 PM by Adrian Taylor, Director

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaint handling procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within twelve months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 8:37 AM 30/04/2020 by Adrian

Awards won by Northwood, Lincoln LN2 1EW


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Northwood

Branch - Lincoln, LN2