• Adrian Taylor
    Adrian Taylor
  • Joanne Taylor
    Joanne Taylor
  • Claire Ward
    Claire Ward
  • ben Burgin
    ben Burgin
  • Lesley Tipling
    Lesley Tipling
  • Clair Foster
    Clair Foster
  • Martyn Cooper
    Martyn Cooper
  • claim your profile
    Imogen
With over 25 years' experience and given we regularly have the Red Arrows flying overhead; it's no wonder that Northwood Lincoln always delivers sky high results for its customers! We offer a full range of both sales and lettings services alongside our very popular Guaranteed Rent service - ideal for busy landlords who are looking for a reliable, fixed income each and every month. Sales: Here at our Lincoln office we believe in a customised approach, every home is different and needs to be trea Read full description...ted accordingly to get the right result for our customers. Whether you are looking to purchase or sell we believe in getting to know our customers, in doing this we can help you find your ideal property. Rentals: We cover a large area of the County and successfully manage our portfolio from our Lincoln office, ensuring our Landlords are efficiently taken care of. We offer a full range of traditional rental services to suit the individual Landlords needs, but if you are looking for a low risk option, then the Guaranteed Rent service is the option for you. We pay you even when the property is vacant, to sum up, we buy your risk! Letting: We offer a wide range of areas to let from across the Lincoln County, whether you are looking to live in the countryside, town or city, please visit our website page for all the information on our latest list of properties available. Call or email us to register your details so we can help you find your new home! So whether you have a specific lettings or sales question, want some honest advice or are ready to go for it, get in touch with the team today.
Northwood

25-26 Silver Street Lincoln
Lincolnshire
LN2 1EW

01522 525 555
Aug 10,2017
Minithumbup
Joanne Taylor
Adrian Taylor
By: 'Mrs Kelly'
Aug 10,2017
2 people found
this helpful
I thought I would take the time to upload this review, to say how impressed I have been with the service provided by Northwood over recent months. Since you acquired the business there has been a significant shift in customer service over the last year, for the better! I feel that I am kept up to date with all that is going on yet not hassled with minutiae. Whatever you have done, well done! A most impressive service....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 10,2017
Minithumbup
Imogen
Lesley Tipling
By: 'Jessica'
Aug 10,2017
0 people found
this helpful
I cannot select Imogen's name who works in the rental department however she was absolutely fantastic in helping us secure our rental property! We had previously been let down by another agent and had to try and aim for a week turnaround! Imogen has been fantastic and was in contact keeping us informed every step of the way, accomodating and very friendly! She offered fantastic advise and assured us all would be well. Processing of the application was easy and Lesley who managed this was also...
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Was this helpful? Yes
Feb 14,2017
Minithumbup
Claire Ward
By: 'Cherylin and Anthony Frank'
Feb 14,2017
1 people found
this helpful
Claire Ward has been truly amazing. We live in South Africa and having professionals like her and her team assisting us has been a wonderful and refreshing experience. We could not be happier with every aspect of this transaction and can highly recommend her services....
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Comment on agent fees
Good, very happy.
Was this helpful? Yes
Jan 04,2017
Minithumbup
Claire Ward
By: 'Max marshall'
Jan 04,2017
1 people found
this helpful
Very pleased to have our sale finally completed I never doubted your ability to sell it quickly for us and you delivered very happy with your service staff are always polite and quick at responding to emails messages left by phone etc. Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 03,2016
Minithumbup
Lesley Tipling
By: 'Mr&Mrs Willoughby'
Nov 03,2016
0 people found
this helpful
Super efficient communication was excellent very understanding and friendly from viewing to moving in was only a week very happy with the service that all staff there gave and we're very happy in our new home thankyou...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 29,2016
Minithumbup
Joanne Taylor
By: 'Shawn Fennell'
Sep 29,2016
0 people found
this helpful
had a problem with our rented property, contacted office and spoke to the new owners. Very understanding and resolved the issue with 24 hours. First class customer service....
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Comment on agent fees
Very Reasonable
Was this helpful? Yes
Jul 10,2016
Minithumbdown
Lesley Tipling
Claire Ward
By: 'Disgusting.'
Jul 10,2016
1 people found
this helpful
Absolutely disgusted with northwood contacted most days over a week period since property was listed to check if they had got hold of tenants to view property told them I can view ASAP as extremely interested and if we could place an application in to secure the house and was told no not until you have viewed it anyway to cut a very long story short.... got phone call hours before viewing saying someone has put application in over the weekend so they was canceling our viewing ( FUMING at this po...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
By: Claire Ward
Jul 11, 2016
View all comments (1)
We are sorry you were not successful with your application, we did our best to accommodate you regarding your viewing, and all applications are considered fairly. Your application fee was returned with immediate effect once the decision had been made. I would like to take this opportunity to confirm, no other application has been accepted either at this stage and wish you all the best with finding another property. ...
Aug 27,2015
Minithumbup
Claire Ward
By: 'Sean Taylor'
Aug 27,2015
1 people found
this helpful
From the outset I found Northwood to be informative, honest, quick to respond to my queries and understanding of any delays on my part in obtaining references, etc. On my acceptance as a tenant they were open about my Contract and with everything explained clearly and in detail. I also had a pet and the obligations should I leave the property were also clearly explained. I had a few issues during my tenancy with the inevitable running of a home and breakdowns of equipment but they were extremely...
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Was this helpful? Yes
Aug 26,2015
Minithumbup
By: 'John Hindley'
Aug 26,2015
1 people found
this helpful
I use Northwood Lettings on 3 different properties.I can honestly say they take a lot of the hassle out of letting [by guaranteeing the rental income on the Gold option].I wish there were Northwoods around the country,very professional service, John Hindley (Landlord)...
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Was this helpful? Yes
Aug 12,2015
Minithumbup
Lesley Tipling
By: 'Laura'
Aug 12,2015
5 people found
this helpful
I just wanted to say Thank you to Lesley and Josh for making the process so easy for us and stress free! We are both excited to get the keys next week. Me and my partner have had a bad experience with a previous letting agent but you have totally changed our views and we cant thank you both enough :)...
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Was this helpful? Yes
Aug 06,2015
Minithumbup
Lesley Tipling
Claire Ward
By: 'Simon'
Aug 06,2015
4 people found
this helpful
Have been renting through Northwood for over a year now and have no reason to complain. In the initial instance of moving in and finding a couple of issues they were quick to resolve them positively. Since then my real dealings have only been the occasional property inspection which have always been performed professionally and at my convenience so really have nothing to complain about. Basically a great service and always helpful. Only thing I would suggest is changing the order of the...
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Was this helpful? Yes
Aug 03,2015
Minithumbdown
Lesley Tipling
By: 'Tina Lound, Simon Jennings'
Aug 03,2015
0 people found
this helpful
part of my oven has been condemned and 7 wks later and one e- mail ( which have passed the buck and put the blame on the company who condemned it) nothing has been done!.. I am not impressed by this company at all and the person who lived in this property before us said they were really good. I have been in the property since April and have been waiting for the ceiling to be painted I received an e- mail 2wks ago to say that I could paint it and send them the invoice again they passed the buck ...
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What agent could do to change your mind?
Be a it more helpful about getting jobs done.
Attached Files
Was this helpful? Yes
By: Claire
Aug 06, 2015
View all comments (1)
Dear Tina & Simon, I would like to thank you for bringing this to my attention and once again apologise for any inconvenience caused. Further to our conversation, as you know, we have addressed the issues raised and taken action. We look forward to a more positive review from yourselves shortly and will continue every effort to reassure you of our best intentions and to build upon our improved customer relationship. Assuring you of my personal attention, kind regards Claire ...
Aug 01,2015
Minithumbup
By: 'lauz'
Aug 01,2015
3 people found
this helpful
Overall friendly and quick to sort out major problems like toilets and our central heating the only downside is them coming to look at the property every 6 months to see if anything needs doing, and when listed what needs doing its been 3 months and still haven't heard anything about the repairs but not sure if thats down to the proper landlord....
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Was this helpful? Yes
Jul 31,2015
Minithumbup
Claire Ward
By: 'Ruth Edwards'
Jul 31,2015
6 people found
this helpful
Nicola is polite, efficient and friendly at all times in the year I have known her. A highly professional service....
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Was this helpful? Yes
Jul 31,2015
Minithumbup
Claire Ward
Lesley Tipling
By: 'Alison Schroder'
Jul 31,2015
6 people found
this helpful
We have been renting through Northwood for a number of years now and in this time have had contact with mainly Claire and Nicola, and if and when there are any issues, these are always sorted out quickly, with no hassle. Northwood are all very professional, friendly and helpful, and I would defiantly recommend them....
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Was this helpful? Yes
Jul 31,2015
Minithumbup
Claire Ward
Lesley Tipling
By: 'GEOF426'
Jul 31,2015
6 people found
this helpful
found them to be very helpful in all respects and upfront with any problems we may have had regarding the property and any other situation...
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Was this helpful? Yes
May 26,2015
Minithumbup
Claire Ward
By: 'Laurence Carroll'
May 26,2015
5 people found
this helpful
Claire, the Manager, and all the team have given me excellent service with the letting of my 2 Lincoln properties. From the first viewing, through the contract process, finding tenants and payment of my Guaranteed Rents have all been carried out in a most professional and efficient manner with a very friendly and personal approach. Even a cup of Coffee on my visit to the Office (thanks Josh!). Altogether a superb experience. Many Thanks....
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Was this helpful? Yes
May 11,2015
Minithumbup
Lesley Tipling
By: 'Rick'
May 11,2015
8 people found
this helpful
Northwood is the second estate agent that i have utilised as a tenant, and so far everything has been fantastic! Compared to the previous Letting Agent that we used, Northwood has been superb, Lesley has answered questions and dealt with minor requests quickly and efficiently, leaving my wife and I very satisfied. The Land lord to the property we let, can rest easy at night knowing that his property is in very good hands with Northwood! Thanks again Lesley for everything that you have do...
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Was this helpful? Yes
Areas covered
  • LN8
  • Lincolnshire
  • LN9
  • Grantham
  • LN10
  • Newark
  • LN11
  • LN1
  • LN12
  • LN2
  • LN13
  • LN3
  • DN21
  • LN4
  • NG22
  • LN5
  • NG23
  • LN6
  • NG24
  • LN7
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £67,000
  • Max: £67,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 11 1 1 0 0 0 0 1
Adrian Taylor Adrian Taylor
Director
1 reviews

About Adrian Previously employed as a senior member of a privately owned global branded goods business, with experience and knowledge gained over a 25-year career in sales. I hope to be able to bring wider busines View full profile
Joanne Taylor Joanne Taylor
Director
2 reviews

About Joanne Joanne is a highly ambitious and successful professional, with over 25 years experience within the Estate Agency & Mortgage market. She understands the customer?s pressures which can arise when sellin View full profile
Claire Ward Claire Ward
Branch Manager
9 reviews

About Claire Claire has worked within the Northwood group since 2007, gaining experience in both selling and letting. Having worked within the property sector for many years, her knowledge and customer focused app View full profile
ben Burgin ben Burgin
Business Development Manager
0 reviews

About ben Ben has a vast knowledge of the local Lincolnshire market obtained during his 20 years involved in the industry. He has worked in estate agency his whole working life and with the wealth of experience View full profile
Lesley Tipling Lesley Tipling
Senior Administrator
9 reviews

About Lesley Lesley has worked in Administration for most of her career in a variety of sectors. She is an accomplished seams-mistress, sewing not only for her family and friends but helping the staff at Northwood View full profile
Clair Foster Clair Foster
Property Manager
0 reviews

About Clair Having full responsibility for the management of over 250 properties and day to day running of the maintenance office for in excess of 7 years, Clair has an in-depth knowledge of developing, maintaini View full profile
Martyn Cooper Martyn Cooper
Apprentice Property Manager
0 reviews

About Martyn Martyn is currently undertaking his apprenticeship with Northwood, and has fast become a valued team member, learning all aspects of property maintenance. Martyn's main duties are helping tenants with View full profile
Imogen  - upload your photo Imogen
1 reviews

About Imogen No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

SELLING FEES (Inc VAT)
FROM 0% Estate Agency Fees / Internet Only £899

TENANTS FEES (Inc VAT)
Administration Charge - Single Person £240.00
Administration Charge - Couple £360.00
Administration Charge - Additional Applicant £144.00
Guarantor £120.00

Holding Deposit £200.00
Renewal Charge £54.00
Early Release from Tenancy £360.00
Mortgage/Landlord References £30.00
Abandoned Check Out £48.00

LANDLORD FEES (Inc VAT)
Set Up Fee - Fully Managed £360.00
Monthly Commission – Fully Managed 14.4%
Renewal Fee - Fully Managed £120.00

Set Up Fee – Rent Collection £360.00
Monthly Commission – Rent Collection 12%
Renewal Fee - Rent Collection £120.00

Tenant Find Commission (Annual Rent) 10.08%
Tenant Find Renewal Charges £120.00
Check In Fee - Tenant Find £180.00
Check Out Fee - Tenant Find £180.00
Last updated at 12:58 PM 13/04/2017 by allAgents

Complaints Procedure

Complaint handling procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within twelve months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 12:58 PM 13/04/2017 by allAgents

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