• Tyler Thompson
    Tyler Thompson
  • Jon Roberts
    Jon Roberts
  • Andy Leo
    Andy Leo
  • Georgia Cockroft
    Georgia Cockroft
  • claim your profile
    Laura Withers
  • Peter Allison
    Peter Allison
  • claim your profile
    Emily Hunnybun
  • claim your profile
    Richard Regan
  • Adam Ford
    Adam Ford
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    Hannah Rylatt
  • claim your profile
    Peter
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    Georgia Cockcroft
  • claim your profile
    John Roberts
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    Kelsey Gibson
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive. Attention to Read full description... detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Northwood

64 Harrogate Road Chapel Allerton, Leeds
West Yorkshire
LS7 4LA

01132392791

Mar 09,2017
Minithumbup
By:
Mar 09,2017
0 people found
this helpful
Managed to find 2 buyers for our house, after first buyers were found to not have a mortgage. Jon was contactable and easy to communicate with. We did have problems with both buyers regarding the terms of completion / exchange etc. but this was addressed....
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Was this helpful? Yes
Mar 07,2017
Minithumbup
By:
Mar 07,2017
0 people found
this helpful
As a tenant, I am very pleased with Northwood thus far. They are always very responsive, and have been quick to deal with any concerns....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 03,2017
Minithumbup
By:
Mar 03,2017
0 people found
this helpful
I have rented a flat for 18 months and have sometimes had need to contact Northwood. Georgia and Kelsey have always responded quickly, politely and managed each situation. I had a good experience with Northwood and the flat....
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Comment on agent fees
I do think the fees are high. I noticed this in particular when the new tenants moved in and had to pay 300 pounds for a year - adding 25 to the monthly rent. It means that there is a lot of money to pay upfront with the deposit, first month's rent, etc.
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
We used Northwood to sell my late mothers house having had quotes from two other local agents. As our Mum had just passed away this was a difficult time so we wanted an estate agent who was sympathetic to our situation and would not hassle us to use them which Northwood did and they respected our wishes. The advice from Andy was practical and he clearly knew the local market, plus the fee was significantly better than the other two agents. Northwood were clear that if we were not satisfied wit...
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Comment on agent fees
The fees were lower than the other local estate agents as they had a deal on at the time. The house sold quickly we have been given regular updates by phone and e-mail so felt the fee was reasonable for the work done.
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
1 people found
this helpful
I recently moved out of rental property as I had bought a property of my own and no longer required the expertise of Northwood; however I cannot recommend the professionalism and friendly service provided by Kelsey in the check out process highly enough. it was indeed a pleasure to deal with someone of integrity and courteous to boot!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
1 people found
this helpful
Jon was great to deal with. He made the sale of our property really easy and dealt with any potential issues or problems during the sale process. It really helped to have him between our buyer and solicitor. Would definitely recommend him and Northwood....
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Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
1 people found
this helpful
Without doubt the most professional set of Estate Agents I have ever come across. I have used this branch to find tenants for our flats and houses for over 10 years and the service has been faultless....
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Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
1 people found
this helpful
`I must say this is the best estate agency that I have dealt with in Leeds, great customer service skills and is never too busy to help. Thanks to Adam and Tyler for helping us with our property in Leeds, we are really looking forward to moving in to our new apartment at the end of the month....
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Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
1 people found
this helpful
Excellent service from both agents. It was clear they new their buisness extensively and ate extremely good at their jobs. I was impressed with prompt responses, expert knowledge and advice and great customer service....
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Comment on agent fees
The agent fees are clear and are a set price based on completion of sale so you know exactly what you are paying. The fees represent good value for money for the excellent level of service and products such as the fantastic marketing brochure.
Was this helpful? Yes
Feb 09,2017
Minithumbup
By:
Feb 09,2017
2 people found
this helpful
We have employed Northwood for 7 years as our letting agent. We have always received an excellent professional service from Andy and Adam. We have never had a flat vacant for more than a month, and the letting process has always been seamless. We decided to sell the property. Jon has handled this from valuation to completion. He is an excellent ambassador for Northwood. I had full trust in him through the whole process, he always delivered what he promised he would do, and worked hard to ensure ...
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Comment on agent fees
Worth every penny ! Sensible , competitive fee
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
2 people found
this helpful
Tyler has been helpful and professional throughout my application process. She answers emails & questions appropriately & on time. I will definitely recommend Northwood service to other people....
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Comment on agent fees
Very good
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
2 people found
this helpful
Tyler has been great to deal with over the course of arranging my rental property. It was a big stress for me as I'd moved back to the UK from Ireland and needed to find a property quickly. Everything run smoothly and she kept me updated through the whole process and I'm now settled in our lovely new home. There was even a nice touch of a welcome card and a bottle of wine from the Northwood team when we moved in.I would highly recommend using Tyler and the Northwood team if you are looking at a ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
1 people found
this helpful
Extremely helpful and friendly, a pleasure to deal with. We have had a great relationship with Northwood throughout our tenancy....
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Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
1 people found
this helpful
Jon Roberts and all of the Northwood team have provided us with a consistently good service. Even though we live abroad communications have maintained high levels. Thank you....
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Comment on agent fees
Good and fair.
Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
2 people found
this helpful
We bought our property in 2010, and due to work requirements, we needed to move to London in 2012, so we became reluctant landlords. We spoke to Northwood on the basis of their guaranteed rent scheme and a glowing recommendation from a friend, but ultimately opted for one of their more standard arrangements. As letting agents they were fantastic - constantly helping and advising us, and everytime there was an issue with the property they were prompt in relaying the message and suggesting opti...
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Comment on agent fees
I think they are fairly normal (1% of the sale)
Was this helpful? Yes
Jan 19,2017
Minithumbup
By:
Jan 19,2017
2 people found
this helpful
The northwood agents are all friendly and professional. They reply to emails and queries quickly and are always keen to help. The repair service is efficient, this is very important to us as we have a small child (1 year old)....
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Comment on agent fees
I feel the Agents fee are reasonable, they definitely aren't higher than any of the other estate agents we have used in the past.
Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
1 people found
this helpful
The agent kept us well informed regarding viewings and feedback, any queries were answered promptly and calls returned promptly. I would reccomend this agent....
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Comment on agent fees
Fees were competitive compared to other agents in the area.
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
2 people found
this helpful
We have found Kelsey to be extremely helpful in liaising with tenants and contractors often going the extra mile. Also very thorough in relation to administration and inspections....attention to detail....
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Comment on agent fees
Money well spent
Was this helpful? Yes
Jan 14,2017
Minithumbup
By:
Jan 14,2017
2 people found
this helpful
We have rented through Northwood for 5 years now. Everyone is extremly friendly and helpful. Any problems we have had, they have done their best to resolve as quickly as possible. I would highly recommend them to anyone....
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Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
2 people found
this helpful
Very friendly and professional service. Respond right away and keen to help make the move as easy as possible. Had no trouble at all :)...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
2 people found
this helpful
The guys at Northwoods Chapel Allerton are always really helpful and quick to respond to any queries or issues you may have with your property....
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Comment on agent fees
Fees are ok.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
2 people found
this helpful
As a tenant, and having just had dealings with a very lacklustre agency which either did not answer or did not return calls or emails, Northwood stands in complete contrast. I came in contact with several members of staff and all have been very friendly, helpful, dependable and accommodating. Absolutely great!...
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Comment on agent fees
Not applicable
Was this helpful? Yes
Jan 10,2017
Minithumbup
By:
Jan 10,2017
2 people found
this helpful
I have been letting with Northwood since June this year and the service I have received has been above and beyond anything I have experienced with other letting agents. It has been a breath of fresh air to be dealt with respect, kindness and cheerfulness from the letting agents at Northwood. Whenever there is a problem with the property they are quick to resolve it and keep me up to date with their progress on any issues. They also provide you with lots of useful information about the house...
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Comment on agent fees
They are transparent and very reasonable.
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
2 people found
this helpful
Kersey was great when helping us with a breakdown. Quick to respond, kept us up to date and very quickly resolved....
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Was this helpful? Yes
Dec 28,2016
Minithumbup
By:
Dec 28,2016
2 people found
this helpful
Having. Sold a house with Jon's help I think he deserves a pat on the back for his help and diligence. He helped stear us through a mine field of hurdles to come to a satisfactory result . thank you...
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Comment on agent fees
In pocklington area it is a bit cheaper but in these circumstances a satisfactory result
Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
3 people found
this helpful
All staff extremely friendly and efficient. Kept me well informed throughout the process. I would highly recommend them to sell your property...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
4 people found
this helpful
Northwood have been very professional, friendly and helpful right from the application process through to our end of tenancy. Thanks to all the staff members for their prompt response in the event of any maintenance issues or otherwise. I can certainly recommend them as one of the best letting agencies in Leeds....
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Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
5 people found
this helpful
We have had a few small issues of wear/tear at our home and Kelsey and Northwood in general have been absolutely fantastic at sorting these out with a very quick turnaround. All our problems have been resolved and Kelsey has kept us up to date with everything that is going on. Great customer service shown. A+ service provided as always :)...
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Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
5 people found
this helpful
I have had dealings with a number of letting agents from renting around leeds over the last 5 years and Northwood are easily the best. Kelsey always responds to emails very quickly and gets any issues we might have sorted straight away with the least hassle....
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Comment on agent fees
Initial and renewal fees low compared with other agents.
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
5 people found
this helpful
I have sold and purchased a house through Northwood dealing with Adam ford and Jon Roberts. Everything went very smoothly from start to finish and where very helpful with the arrangements of the conveyancer. Adam and Jon are easy people to speak to and listen to everything you have to say. I wouldn't hesitate in recommending them in the future....
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Comment on agent fees
We found the agents fees where just a tad lower than the competition locally and a lot nicer to deal with.
Was this helpful? Yes
Areas covered
  • LS7
  • Chapel Allerton
  • LS8
  • Roundhay
  • LS17
  • Moortown
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£75,000
  • Max: Β£1,800,000

Letting
  • Min: Β£0
  • Max: Β£253,000

NAEA NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
51 0 60 0 50 0 13 0 23 0
Tyler Thompson Tyler Thompson
Lettings Coordinator
15 reviews

About Tyler No description set View full profile
Jon Roberts Jon Roberts
Sales Co-Ordinator
53 reviews

About Jon No description set View full profile
Andy Leo Andy Leo
Branch Manager
56 reviews

About Andy No description set View full profile
Georgia Cockroft Georgia Cockroft
Lettings & Accounts
25 reviews

About Georgia No description set View full profile
Laura Withers - upload your photo Laura Withers
21 reviews

About Laura No description set View full profile
Peter Allison Peter Allison
Local Director
11 reviews

About Peter β€œHaving worked at a senior level for two major relocation companies, customer service and moving people are in my blood. In 2007 I opened the Leeds office and am immensely proud of the success we’ View full profile
Emily Hunnybun - upload your photo Emily Hunnybun
3 reviews

About Emily No description set View full profile
Richard Regan - upload your photo Richard Regan
7 reviews

About Richard No description set View full profile
Adam Ford Adam Ford
Assitant Manager
50 reviews

About Adam No description set View full profile
Hannah Rylatt - upload your photo Hannah Rylatt
11 reviews

About Hannah No description set View full profile
Peter  - upload your photo Peter
1 reviews

About Peter No description set View full profile
Georgia Cockcroft - upload your photo Georgia Cockcroft
2 reviews

About Georgia No description set View full profile
John Roberts - upload your photo John Roberts
0 reviews

About John No description set View full profile
Kelsey Gibson - no image available Kelsey Gibson
Lettings Coordinator
15 reviews

About Kelsey No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our lowest fee option starts at just Β£1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 12:47 PM 14/12/2016 by Peter Allison

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 12:46 PM 14/12/2016 by Peter Allison

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