• Staff picture
    Andy
  • Staff picture
    Adam
  • Staff picture
    Tyler Thompson
  • Staff picture
    Abi
  • Staff picture
    Richard
  • Staff picture
    Hannah
  • Staff picture
    Peter
  • Staff picture
    Matthew
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive. Attentio Read full description...n to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Northwood

64 Harrogate Road Chapel Allerton, Leeds
West Yorkshire
LS7 4LA

01132392791

“Great support through a long house sale......”

Dec 03,2018
Minithumbup
Richard
By: 'Karen'
Dec 03,2018
2 people found
this helpful
When I decided to sell my property I found Northwood were accurate and up to date with market knowledge and flexible in working with my preferred approach. My property following a survey unfortunately had issues where Japanese knotweed was detected. Richard was very helpful and ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Excellent Customer Care...”

Nov 22,2018
Minithumbup
Richard
Abi
By: 'Glenn'
Nov 22,2018
2 people found
this helpful
I sold my house in Chapel Allerton and Northwood were excellent, really can't thank them enough!! Richard and Abi were my main contacts but everyone that i dealt with were superb. I was kept informed what was happening from start to finish and they ...
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“Friendly and professional...”

Nov 15,2018
Minithumbup
Tyler Thompson
Adam
By: 'Elle Vipond'
Nov 15,2018
1 people found
this helpful
I'm really pleased with the service provided so far from Northwood Estate Agents. They manage my property under the 12 month guaranteed rent scheme. Always very quick to respond to queries in a friendly and professional manner. Thank you!...
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“Professional, efficient and very reliable...”

Nov 14,2018
Minithumbup
Tyler Thompson
By: 'UG'
Nov 14,2018
1 people found
this helpful
Tyler has always been professional in her work and has responded very effectively and efficiently with any queries/correspondence forwarded to her....
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“So Far, So Good...”

Nov 14,2018
Minithumbup
Hannah
By: 'Matthew'
Nov 14,2018
2 people found
this helpful
Having not long moved in, our experience of Northwood has been great so far. Hannah and Tyler have been our main contacts for day-to-day queries and repair requests and they've been really helpful and prompt at getting back to us. All repairs have been ...
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“Guaranteed Rental Scheme...”

Nov 13,2018
Minithumbup
Hannah
Adam
By: 'Nigel Bruce'
Nov 13,2018
2 people found
this helpful
Northwoods have been renting out my house for the past 3 years. I want to express my appreciation to Hannah who has handled my account during most of this period. In particular the additional effort she went to, when my boiler broke down, to find a ...
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“Very Good Service...”

Nov 11,2018
Minithumbup
Abi
By: 'Wendy S'
Nov 11,2018
1 people found
this helpful
This was the first time we have used Northwoods but would definitely recommend and use again. Abi was our contact and proved to be very professional and a great communicator. She went beyond what we expected to help us get to a satisfactory sale...
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Comment on agent fees
Good very fair
Was this helpful? Yes

“Great, professional service...”

Nov 08,2018
Minithumbup
By: 'Gemma'
Nov 08,2018
2 people found
this helpful
We have used Northwood for both renting and purchasing a property, and we can't really fault them. The process for getting our tenancy agreement arranged was seamless and hassle-free. They run a very professional service and are always available to answer any queries. Really ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Successful and smooth sale...”

Nov 03,2018
Minithumbup
Abi
By: 'Gillian'
Nov 03,2018
2 people found
this helpful
Having used Northwood to rent out home out for years, they were a natural choice to sell with. After a few bumps getting the details in the sales brochure correct and connecting with their recommended lawyers, once we were dealing with Abi it was a ...
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Comment on agent fees
Happy with fees and the level Abi went to in assisting us from overseas exceeded our expectations.
Was this helpful? Yes

“Very helpful!...”

Oct 27,2018
Minithumbup
Tyler Thompson
By: 'Ciprian Sandu, Ph.D.'
Oct 27,2018
2 people found
this helpful
Tyler is very helpful, provides important and precise information and has a very good, positive attitude which makes her very easy to talk to and to work with....
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“Very efficient from start to finish....”

Oct 26,2018
Minithumbup
Abi
Richard
By: 'Richard Rymer'
Oct 26,2018
2 people found
this helpful
I recently sold my flat through Northwood Harrogate Road, I was very happy with the friendly, professional service given to me....
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Comment on agent fees
The fees were very reasonable.
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“Great service from Chapel Allerton branch of Northwood...”

Oct 02,2018
Minithumbup
By: 'Rob, Alan and Julie'
Oct 02,2018
2 people found
this helpful
We recently helped our son purchase a house through the Chapel Allerton branch of Northwood. The team were excellent throughout the process. They were wholly reliable and always returned our calls. They followed up any questions we had and helped the sale go through smoothly ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Easy to use...”

Oct 01,2018
Minithumbup
By: 'Laura'
Oct 01,2018
2 people found
this helpful
Northwood we're very easy to use and helpful during the renting process. Would definitely recommend to anyone looking in the Leeds area....
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“Best Letting Agent I have had in over 15 years of renting in Leeds...”

Sep 25,2018
Minithumbup
Adam
Tyler Thompson
By: 'Jodie Soanes'
Sep 25,2018
2 people found
this helpful
Northwood have been an incredibly professional, efficient and friendly letting agent from the moment I put in my application two years ago. The move in was fast and efficient (something I had never had before!). Any issues with the flat (repairs etc.) have always been ...
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Comment on agent fees
Good
Was this helpful? Yes

“Efficient, friendly service...”

Sep 24,2018
Minithumbup
Abi
By: 'Phil J'
Sep 24,2018
2 people found
this helpful
Abi provided a great service for our house sale and purchase. This is a very well run branch of the company. Abi was quick to return calls, proactive, calm and patient throughout the process. The other members of staff were also friendly and approachable and ...
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Comment on agent fees
Satisfactory
Was this helpful? Yes

“Very professional...”

Sep 15,2018
Minithumbup
Abi
By: 'Liz'
Sep 15,2018
3 people found
this helpful
Abi Morgan dealt with the sale of my fathers and I have to say we were very impressed with the efficiency with which she dealt with every query no matter how small. Her professionalism and knowledge were exceptional, it was a pleasure working her. Northwood ...
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Comment on agent fees
More than happy with the fees.
Was this helpful? Yes

“Friendly property experts!...”

Sep 14,2018
Minithumbup
Hannah
Matthew
By: 'Kath Temple'
Sep 14,2018
6 people found
this helpful
Great service from Northwood in Chapel Allerton. Sound advice on pricing and presentation of my rental property. Very friendly team but Matthew and Hannah were exceptional....
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Comment on agent fees
Fair
Was this helpful? Yes

“Couldn't do enough to help...”

Aug 22,2018
Minithumbup
Tyler Thompson
Richard
By: 'Lewix Denton'
Aug 22,2018
7 people found
this helpful
Northwood leed are an amazing company any problem we had the did there absolute best to fix it as quickly as possible. We had no issues with getting in contact with them and they were always polite and helpful....
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“Proactive Problem Solvers saved our purchase!...”

Aug 21,2018
Minithumbup
Abi
By: 'First time buyers'
Aug 21,2018
4 people found
this helpful
We were buying a house through Northwood and we were at the bottom of a chain. Despite the usual hiccups with the sale, Abi always kept us updated and was quick to react and resolve any issues. So happy with our new home :)...
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“Non aggressive approach to sales!...”

Aug 12,2018
Minithumbup
Andy
By: 'Greystones'
Aug 12,2018
7 people found
this helpful
Understands the area well. Patient, understanding and nothing too small to deal with and with professionalism. Highly recommended. There were two other colleagues who were also involved and could deal with buyers enquiries when Andy was away from his desk....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Excellent communication and guidance....”

Aug 07,2018
Minithumbup
Abi
By: 'Luke'
Aug 07,2018
7 people found
this helpful
I've just completed on a my 4- bed house sale with Northwood, and I couldn't recommend them any higher. From start to finish they understood my timescales, expectations, concerns, and guided me effortlessly through the whole process, despite there being unexpected speed bumps ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Selling our house...”

Jul 30,2018
Minithumbup
Abi
Richard
By: 'Lucy'
Jul 30,2018
7 people found
this helpful
I cannot thank Abi and Richard at Northwood enough for their help when selling our house. After a dreadful experience with a different estate agent we contacted Northwood to value and sell our property. We had a tight deadline as we were moving abroad. Our ...
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Comment on agent fees
Very reasonable and worth every penny.
Was this helpful? Yes

“Fantastic service...”

Jul 27,2018
Minithumbup
Tyler Thompson
Andy
By: 'Ash'
Jul 27,2018
6 people found
this helpful
We have been thoroughly delighted with the professional service by all of the team at Northwood. We wouldn't hesitate in recommending them....
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Was this helpful? Yes

“Whole tenancy...”

Jul 24,2018
Minithumbup
Tyler Thompson
By: 'Ignacio Pastor'
Jul 24,2018
7 people found
this helpful
Tyler has been amazingky helpful throughout my tenancy. From chasing up repairs to making smooth and easy my end of tenancy. I genuinely think that she is absolutely fantastic at what she does....
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Comment on agent fees
Everything fair.
Was this helpful? Yes

“Extremely Helpful!...”

Jul 19,2018
Minithumbup
Tyler Thompson
By: 'Greg'
Jul 19,2018
6 people found
this helpful
Tyler has been invaluable to me during the resting of my my house. It is the first time I have done this and I had lots of very basic questions and she has helped me every step of the way in a very timely manner, ...
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Was this helpful? Yes

“Excellent service from the beginning to the end....”

Jun 08,2018
Minithumbup
By: 'Arran'
Jun 08,2018
9 people found
this helpful
All the staff I've dealt with have been awesome.Always will to help and to be honest, do all the hard work. Strongly recommend Northwood Leeds....
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“Great service...”

May 22,2018
Minithumbup
Abi
By: 'Lucy'
May 22,2018
8 people found
this helpful
Great level of service from valuation through to completion. Knowledgeable and worked with us to get the best price for our property. Dealt well with all offers and enabled us to make a quick informed decision regarding prospective purchasers....
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Comment on agent fees
Good
Was this helpful? Yes

“Great Experience...”

May 21,2018
Minithumbup
Abi
Andy
By: 'Shahriar Kosarieh'
May 21,2018
9 people found
this helpful
Great Experience with Northwood Leeds. In particular, I am very grateful to Abi who was dealing with my purchase all the way through from offer stage to completion. She incredibly did a great job and I will definitely recommend her and her colleagues to anyone ...
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“Well done Abi...”

May 16,2018
Minithumbup
Abi
By: 'Suesgood'
May 16,2018
9 people found
this helpful
Abi responded to queries promptly, was good humoured and polite. She kept me calm and reassured me when I was feeling the pressure. I am very grateful for all her help. She was efficient and made the experience a good one....
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Comment on agent fees
Fine
Was this helpful? Yes

“the best service...”

May 03,2018
Minithumbup
Tyler Thompson
Andy
By: 'Jade'
May 03,2018
10 people found
this helpful
We are very pleased that we have made the right decision to ask Northwood Leeds to look after us. Although we only are given two persons to nominate, we could put all the staff names down, who have provided the first class service to us. ...
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Comment on agent fees
The fee is very reasonable
Was this helpful? Yes
Areas covered
  • LS7
  • Chapel Allerton
  • LS8
  • Roundhay
  • LS17
  • Moortown
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £17,000
  • Max: £1,800,000

Letting
  • Min: £0
  • Max: £253,000

NALS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
71 0 98 1 92 0 28 0 23 0
Staff picture Andy
(79)

Staff picture Adam
(65)

Staff picture Tyler Thompson
(48)

Staff picture Abi
(23)

Staff picture Richard
(20)

Staff picture Hannah
(3)

Staff picture Peter
(14)

Staff picture Matthew
(1)

Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11/09/2018, 11:14 AM by Northwood - Leeds, Leeds, LS7

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by Northwood - Leeds, Leeds, LS7

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