• Tyler Thompson
    Tyler Thompson
  • Jon Roberts
    Jon Roberts
  • Andy Leo
    Andy Leo
  • Georgia Cockroft
    Georgia Cockroft
  • claim your profile
    Laura Withers
  • Peter Allison
    Peter Allison
  • claim your profile
    Emily Hunnybun
  • claim your profile
    Richard Regan
  • Adam Ford
    Adam Ford
  • claim your profile
    Hannah Rylatt
  • claim your profile
    Peter
  • claim your profile
    Georgia Cockcroft
  • claim your profile
    John Roberts
  • Kelsey Gibson
    Kelsey Gibson
  • claim your profile
    All staff
  • claim your profile
    Kelly Stanley
  • Lucie Fizkova
    Lucie Fizkova
  • claim your profile
    Briony
  • upload your photo
    Abi Morgan
  • claim your profile
    Ben Tordoff
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive. Attention to Read full description... detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Northwood

64 Harrogate Road Chapel Allerton, Leeds
West Yorkshire
LS7 4LA

01132392791
Apr 26,2017
Minithumbup
Tyler Thompson
By:
Apr 26,2017
0 people found
this helpful
Tyler is a very helpful person, she kept me up to date all the time and informed me about any changes which been made. I highly recommend her to everyone....
read full review
Comment on agent fees
Very good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Jon Roberts
By:
Apr 25,2017
0 people found
this helpful
Thank you John you were very professional and a pleasure to deal with your customer service was exceptional thank you...
read full review
Comment on agent fees
NA
Was this helpful? Yes
Apr 25,2017
Minithumbup
Jon Roberts
By:
Apr 25,2017
0 people found
this helpful
Being involved in a house sale can be so traumatic so meeting and being helped by someone like Jon made all the difference. He could answer all our questions, reassured us when we thought we saw problems and got the deal over the line with the minimum of fuss. Thank you Jon....
read full review
Comment on agent fees
We shopped around and his fees were very competitive
Was this helpful? Yes
Apr 24,2017
Minithumbup
Jon Roberts
By:
Apr 24,2017
1 people found
this helpful
Throughout our house purchase, Jon was always responsive and clear, making the whole process as easy as possible. Any queries we had were answered quickly, and he ensured that we were kept in the loop with any progress....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Apr 24,2017
Minithumbup
Jon Roberts
By:
Apr 24,2017
1 people found
this helpful
Jon was very helpful with our Flat purchase. He answered all our enquires promptly. Thank you for all your help, Jon....
read full review
Was this helpful? Yes
Apr 21,2017
Minithumbup
Tyler Thompson
By:
Apr 21,2017
1 people found
this helpful
Tyler has been fantastic throughout my rental application and moving in! Having not rented for quite some time the process was all little fuzzy however Tyler and the staff at Northwood were great at making sure everything was clear and simple. I now have the keys and am settled in my new place....
read full review
Comment on agent fees
Average
Was this helpful? Yes
Apr 21,2017
Minithumbup
Jon Roberts
By:
Apr 21,2017
1 people found
this helpful
Overall good service and communication. Friendly and approachable attitude and prompt at dealing with queries. Was keen to facilitate a quick transaction between seller and vendor....
read full review
Was this helpful? Yes
Apr 21,2017
Minithumbup
Kelsey Gibson
Adam Ford
By:
Apr 21,2017
1 people found
this helpful
Very easy to deal with and always responded when there was an issue, very clear in response and easy to talk to....
read full review
Comment on agent fees
Satisfactory
Was this helpful? Yes
Apr 20,2017
Minithumbup
Abi Morgan
Andy Leo
By:
Apr 20,2017
1 people found
this helpful
I am very pleased with how Northwood handled the sale of my house. The professionalism of all the staff was outstanding. In particular Abi who conducted the viewings and kept me informed throughout the whole sale process. Thank you...
read full review
Comment on agent fees
Great service for a very fair price
Was this helpful? Yes
Apr 19,2017
Minithumbup
Richard Regan
Jon Roberts
By:
Apr 19,2017
1 people found
this helpful
We bought through Northwood and whilst there were some problems long the way, it was always Northwood and Richard that were the first to sort it out. We can't thank them enough and we love our new home!...
read full review
Was this helpful? Yes
Apr 18,2017
Minithumbup
Briony
Jon Roberts
By:
Apr 18,2017
1 people found
this helpful
Northwood sold my house and Jon dealt with it from start to finish and I cannot thank him enough! He made it all so easy and was there whenever we needed him. Cannot recommend Northwood enough, brilliant service....
read full review
Comment on agent fees
Competitive, pretty fair.
Was this helpful? Yes
Apr 18,2017
Minithumbup
Jon Roberts
Andy Leo
By:
Apr 18,2017
1 people found
this helpful
Jon and Andy have made the whole process painless and worry free. Would recommend them to anyone and really appreciated their regular and quality updates...
read full review
Comment on agent fees
Good VFM
Was this helpful? Yes
Apr 12,2017
Minithumbup
Jon Roberts
By:
Apr 12,2017
1 people found
this helpful
I highly recommend Jon and the other staff at Northwood. I used them a few years ago when renting my house and didn't hesitate to use them again for my house sale. It was a stressful sale with many viewings carried out and two potential buyers pulling out, and also my eventual buyer tried to gazunder me at the last minute by 5k so I thought everything had fallen through. But luckily Jon dealt with them in a professional way and they got back in touch wanting to continue with the purchase at the ...
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Apr 12,2017
Minithumbup
Jon Roberts
By:
Apr 12,2017
1 people found
this helpful
Jon was a superstar when we sold our house through Northwood. Very professional. Would definitely recommend him and the company to all of our family and friends...
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Apr 03,2017
Minithumbup
Tyler Thompson
By:
Apr 03,2017
1 people found
this helpful
Excellent concise, well organised, easy to contact and access information, responds promptly to queries, explained all documentation provided in a professional manner....
read full review
Was this helpful? Yes
Mar 31,2017
Minithumbup
Richard Regan
By:
Mar 31,2017
1 people found
this helpful
I'm so pleased with Northwood. I have been looking for a property that would accept pets for a long time and Northwood helped me find the perfect place....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 28,2017
Minithumbup
Jon Roberts
Adam Ford
By:
Mar 28,2017
1 people found
this helpful
I found dealing firstly with Adam Ford regarding the rental of my house and latterly with Jon Roberts regarding the sale of my house a very positive experience. Both were very professional but at the same time very friendly. I was kept well informed each step of the process and always received a quick response to any queries I raised. I feel the service I received really went above and beyond what I could have expected from any other estate agent's....
read full review
Comment on agent fees
The agent's fees were the most competitive of all the other agents I contacted for quotes.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Kelsey Gibson
By:
Mar 28,2017
1 people found
this helpful
Quick to respond on all matters and resolve any issues. Having a dedicated person to speak to (Kelsey) on matters was also great as she was very helpful and obviously had a good relationship with the landlord to boot. I've used a number of estate agents in the Leeds area and this has been the best experience. Would use again....
read full review
Comment on agent fees
Fees were about par for a Leeds City Centre estate agent
Was this helpful? Yes
Mar 27,2017
Minithumbup
Kelsey Gibson
Peter Allison
By:
Mar 27,2017
2 people found
this helpful
Great team and estate agent company. We've two years now living in the property and is only positive things about their service. They always are kind to help you deal with the repairs, queries or paperwork. We are really happy with the service and we would recommend to anyone looking to buy or rent in the future....
read full review
Comment on agent fees
Standard rates on fees.
Was this helpful? Yes
Mar 27,2017
Minithumbup
Kelly Stanley
By:
Mar 27,2017
1 people found
this helpful
Me and my partner recently agreed to let a property through Northwood and dealt directly with Kelly Stanley. We found her to be very warm, genuine and incredibly helpful throughout the whole process. She was always approachable, easily contactable and provided us with regular concise updates that kept us well informed throughout. It was really refreshing to have someone who seemed to have a genuine human interest in getting us into the flat and she has given us great faith in Northwood going for...
read full review
Comment on agent fees
As expected
Was this helpful? Yes
Mar 24,2017
Minithumbup
Kelsey Gibson
By:
Mar 24,2017
2 people found
this helpful
I have had dealings with two other letting agents in the area and I have found that Northwood are head and shoulders above their nearest competitor. Other the years I had several issues with my property and tenants issues, which with other agents would have been a problem. However, Northwood resolved all the issues with the property and for the tentants before anything become an issue for everyone. Whenever they call about the property, it is very, very rare that they have do not have an all ...
read full review
Comment on agent fees
Worth every penny.
Was this helpful? Yes
Mar 09,2017
Minithumbup
Jon Roberts
By:
Mar 09,2017
1 people found
this helpful
Managed to find 2 buyers for our house, after first buyers were found to not have a mortgage. Jon was contactable and easy to communicate with. We did have problems with both buyers regarding the terms of completion / exchange etc. but this was addressed....
read full review
Was this helpful? Yes
Mar 07,2017
Minithumbup
Kelsey Gibson
Tyler Thompson
By:
Mar 07,2017
1 people found
this helpful
As a tenant, I am very pleased with Northwood thus far. They are always very responsive, and have been quick to deal with any concerns....
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 03,2017
Minithumbup
Kelsey Gibson
Georgia Cockcroft
By:
Mar 03,2017
1 people found
this helpful
I have rented a flat for 18 months and have sometimes had need to contact Northwood. Georgia and Kelsey have always responded quickly, politely and managed each situation. I had a good experience with Northwood and the flat....
read full review
Comment on agent fees
I do think the fees are high. I noticed this in particular when the new tenants moved in and had to pay 300 pounds for a year - adding 25 to the monthly rent. It means that there is a lot of money to pay upfront with the deposit, first month's rent, etc.
Was this helpful? Yes
Feb 23,2017
Minithumbup
Andy Leo
Jon Roberts
By:
Feb 23,2017
1 people found
this helpful
We used Northwood to sell my late mothers house having had quotes from two other local agents. As our Mum had just passed away this was a difficult time so we wanted an estate agent who was sympathetic to our situation and would not hassle us to use them which Northwood did and they respected our wishes. The advice from Andy was practical and he clearly knew the local market, plus the fee was significantly better than the other two agents. Northwood were clear that if we were not satisfied wit...
read full review
Comment on agent fees
The fees were lower than the other local estate agents as they had a deal on at the time. The house sold quickly we have been given regular updates by phone and e-mail so felt the fee was reasonable for the work done.
Was this helpful? Yes
Feb 17,2017
Minithumbup
Kelsey Gibson
By:
Feb 17,2017
2 people found
this helpful
I recently moved out of rental property as I had bought a property of my own and no longer required the expertise of Northwood; however I cannot recommend the professionalism and friendly service provided by Kelsey in the check out process highly enough. it was indeed a pleasure to deal with someone of integrity and courteous to boot!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 14,2017
Minithumbup
Jon Roberts
By:
Feb 14,2017
2 people found
this helpful
Jon was great to deal with. He made the sale of our property really easy and dealt with any potential issues or problems during the sale process. It really helped to have him between our buyer and solicitor. Would definitely recommend him and Northwood....
read full review
Was this helpful? Yes
Feb 10,2017
Minithumbup
Jon Roberts
Andy Leo
By:
Feb 10,2017
2 people found
this helpful
Without doubt the most professional set of Estate Agents I have ever come across. I have used this branch to find tenants for our flats and houses for over 10 years and the service has been faultless....
read full review
Was this helpful? Yes
Feb 10,2017
Minithumbup
Tyler Thompson
Adam Ford
By:
Feb 10,2017
2 people found
this helpful
`I must say this is the best estate agency that I have dealt with in Leeds, great customer service skills and is never too busy to help. Thanks to Adam and Tyler for helping us with our property in Leeds, we are really looking forward to moving in to our new apartment at the end of the month....
read full review
Was this helpful? Yes
Feb 10,2017
Minithumbup
Jon Roberts
Andy Leo
By:
Feb 10,2017
2 people found
this helpful
Excellent service from both agents. It was clear they new their buisness extensively and ate extremely good at their jobs. I was impressed with prompt responses, expert knowledge and advice and great customer service....
read full review
Comment on agent fees
The agent fees are clear and are a set price based on completion of sale so you know exactly what you are paying. The fees represent good value for money for the excellent level of service and products such as the fantastic marketing brochure.
Was this helpful? Yes
Areas covered
  • LS7
  • Chapel Allerton
  • LS8
  • Roundhay
  • LS17
  • Moortown
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£75,000
  • Max: Β£1,800,000

Letting
  • Min: Β£0
  • Max: Β£253,000

NAEA NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
52 0 68 0 56 0 19 0 23 0
Tyler Thompson Tyler Thompson
Lettings Coordinator
18 reviews

About Tyler No description set View full profile
Jon Roberts Jon Roberts
Sales Co-Ordinator
64 reviews

About Jon No description set View full profile
Andy Leo Andy Leo
Branch Manager
58 reviews

About Andy No description set View full profile
Georgia Cockroft Georgia Cockroft
Lettings & Accounts
25 reviews

About Georgia No description set View full profile
Laura Withers - upload your photo Laura Withers
21 reviews

About Laura No description set View full profile
Peter Allison Peter Allison
Local Director
12 reviews

About Peter β€œHaving worked at a senior level for two major relocation companies, customer service and moving people are in my blood. In 2007 I opened the Leeds office and am immensely proud of the success we’ View full profile
Emily Hunnybun - upload your photo Emily Hunnybun
3 reviews

About Emily No description set View full profile
Richard Regan - upload your photo Richard Regan
9 reviews

About Richard No description set View full profile
Adam Ford Adam Ford
Assitant Manager
52 reviews

About Adam No description set View full profile
Hannah Rylatt - upload your photo Hannah Rylatt
11 reviews

About Hannah No description set View full profile
Peter  - upload your photo Peter
1 reviews

About Peter No description set View full profile
Georgia Cockcroft - upload your photo Georgia Cockcroft
2 reviews

About Georgia No description set View full profile
John Roberts - upload your photo John Roberts
0 reviews

About John No description set View full profile
Kelsey Gibson Kelsey Gibson
Lettings Coordinator
19 reviews

About Kelsey No description set View full profile
All staff All staff
2 reviews

About All No description set View full profile
Kelly Stanley - upload your photo Kelly Stanley
1 reviews

About Kelly No description set View full profile
Lucie Fizkova Lucie Fizkova
Office Administrator
0 reviews

About Lucie No description set View full profile
Briony  - upload your photo Briony
1 reviews

About Briony No description set View full profile
Abi Morgan - no image available Abi Morgan
Sales Negotiator
1 reviews

About Abi No description set View full profile
Ben Tordoff Ben Tordoff
Negotiator
0 reviews

About Ben Ben has just started his career as a Trainee Negotiator. Who brought experience from working in an Antiques Furniture Industry as a Salesman. In his spare time, he loves to be active by training as a View full profile

Job vacancies

Please see a list of jobs available

Fees

Our lowest fee option starts at just Β£1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 12:47 PM 14/12/2016 by Peter Allison

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 12:46 PM 14/12/2016 by Peter Allison

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property