• Tyler Thompson
    Tyler Thompson
  • Jon Roberts
    Jon Roberts
  • Andy Leo
    Andy Leo
  • Georgia Cockroft
    Georgia Cockroft
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    Laura Withers
  • Peter Allison
    Peter Allison
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    Emily Hunnybun
  • Richard Regan
    Richard Regan
  • Adam Ford
    Adam Ford
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    Hannah Rylatt
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    Peter
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    Georgia Cockcroft
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    John Roberts
  • Kelsey Gibson
    Kelsey Gibson
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    Kelly Stanley
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    Briony
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    Abi Morgan
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    Chelsey
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive. Attention to Read full description... detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Northwood

64 Harrogate Road Chapel Allerton, Leeds
West Yorkshire
LS7 4LA

01132392791
Jul 20,2017
Minithumbup
Jon Roberts
By: 'Jamie'
Jul 20,2017
1 people found
this helpful
Very happy with service. Sales pack was professional. Liked the open day idea which led to a quick sale. Always kept updated of sale progress. Would definitely recommend....
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Comment on agent fees
Fees were slightly cheaper than other agents in the area.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Chelsey
Adam Ford
By: 'Christos Chandroulidis'
Jul 19,2017
0 people found
this helpful
Moving from Greece, me and my girlfriend had no clue about estate agents in Leeds. Northwood was a random choice. We are so lucky because we have high standard service in a friendly environment. We first met Tyler, so nice and kind, and then Chelsey and Adam who helped us with a difficult issue. We are absolutely satisfied....
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Comment on agent fees
Good fees
Was this helpful? Yes
Jul 19,2017
Minithumbup
Richard Regan
Richard Regan
By: 'Nick'
Jul 19,2017
0 people found
this helpful
I'm so happy I bought my house through Northwood. They were all great. Everything went as expected. They even gave me a box full of moving essentials for the big day. I would highly recommend Northwood to anyone who is thinking of buying or selling....
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Was this helpful? Yes
Jul 11,2017
Minithumbup
Jon Roberts
Andy Leo
By: 'Tom'
Jul 11,2017
0 people found
this helpful
Nice customer service, fast responding, willing to help when challenges arise. Overall very good, good value, would use again. Jon and Andy did a great job for us....
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Comment on agent fees
Good value.
Was this helpful? Yes
Jul 07,2017
Minithumbup
Jon Roberts
Andy Leo
By: 'Kevin Fowler'
Jul 07,2017
1 people found
this helpful
From start to finish Jon has been a brilliant, contactable approachable and efficient. He has done a great job. I have already recommended him to friends thinking of selling their houses. He has passed on information and responded to my requests quickly. A very happy customer. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 06,2017
Minithumbup
Jon Roberts
Abi Morgan
By: 'Floralseller'
Jul 06,2017
1 people found
this helpful
Jon was our main contact when we decided to sell. He arranged an open day which had over 20 viewings and secured 7 offers. He managed it all really well and keep us informed throughout the transaction. If he was not available, Abi stepped in, so that we were never left without an update or wondering who was dealing with it. Previously we used Northwood to let this property, and Andy Leo was fantastic throughout, dealing with our tenants brilliantly....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Jul 06,2017
Minithumbup
Jon Roberts
By: 'Michael Leadbeater'
Jul 06,2017
1 people found
this helpful
Very smooth and professional service. Suitably responsive and pro-active. Sale went through quickly and without any issues. Very satisfied customer....
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Comment on agent fees
fair fee agreed
Was this helpful? Yes
Jun 29,2017
Minithumbup
Jon Roberts
Andy Leo
By: 'Mathew Evans'
Jun 29,2017
1 people found
this helpful
Following a difficult chain Jon and Andy gave us realistic expectations and followed up on any enquiries we asked of them. Both were very helpful and would recommend. Thanks guys...
read full review
Comment on agent fees
Agent fees were competetive
Was this helpful? Yes
Jun 25,2017
Minithumbup
Abi Morgan
Jon Roberts
By: 'Michael Laurence'
Jun 25,2017
1 people found
this helpful
Abi was an absolute star. She gave us some great advice, sold the house on open day and kept in regular contact all the way through. I must also add Jon negotiated us a great price! Great work Northwood....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 21,2017
Minithumbup
Jon Roberts
Tyler Thompson
By: 'David'
Jun 21,2017
1 people found
this helpful
Very friendly and incredibly helpful all round. Quick to respond to queries and and very effective in answering questions. Brilliant service...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 19,2017
Minithumbup
Richard Regan
Jon Roberts
By: 'Luke'
Jun 19,2017
1 people found
this helpful
Northwood sold my family home and the transaction was seemless. Special mention to Jon and Richard who not only negotiated a great price for me, but then worked very hard to make sure we made a deadline that suited everyone. Thanks again Northwood and good luck for the future, you were all great!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 06,2017
Minithumbup
Jon Roberts
By: 'Sophie S'
Jun 06,2017
2 people found
this helpful
Jon was always very helpful and quick to respond to our queries. We felt that communication was open and clear and we knew where we stood with regards to buying the house....
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Was this helpful? Yes
May 31,2017
Minithumbup
Tyler Thompson
By: 'Caroline'
May 31,2017
3 people found
this helpful
Tyler has been exceptional whilst we have been going through the rental process. Having never rented before it was all new territory and she has been both patient and reassuring throughout. She has always answered my emails quickly and provided me with the answers I needed. We are now due to move into our new home this week and thanks to Tyler renting has not been the traumatic experience I was expecting....
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Comment on agent fees
Appear comparable to other agencies that charge a fee so would appear fair.
Was this helpful? Yes
May 25,2017
Minithumbup
Jon Roberts
By: 'sarahmerri'
May 25,2017
3 people found
this helpful
Throughout a very difficult selling process Jon has remained positive and helpful. Quick to respond to e-mails with useful advice....
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Was this helpful? Yes
May 19,2017
Minithumbup
Jon Roberts
By: 'Natalie Owen'
May 19,2017
3 people found
this helpful
Jon was absolutely wonderfu getting our first home to completion. Our seller had a very slow solicitor, but Jon was persistent with chasing and making sure we were kept up to date with everything. Thank you Jon. You've been a star!!...
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Was this helpful? Yes
May 19,2017
Minithumbup
Abi Morgan
Jon Roberts
By: 'Susan'
May 19,2017
3 people found
this helpful
Jon and Abi were so helpful and efficient. Cant praise them enough. They were polite and knowledgeable. Jon was better than my solicitor....
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Comment on agent fees
Competitive
Was this helpful? Yes
May 13,2017
Minithumbup
Tyler Thompson
By: 'Maria'
May 13,2017
1 people found
this helpful
I've just moved into a property and Tyler made the whole process very easy and explained the process really well. She's really quick to respond to any questions as well which is great....
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Comment on agent fees
I find the fees side of renting pretty frustrating as they seem very high but this applies across the industry.
Was this helpful? Yes
May 13,2017
Minithumbup
Tyler Thompson
Adam Ford
By: 'Alyson'
May 13,2017
1 people found
this helpful
Tyler has always been very professional, helpful and courteous ensuring a smooth process when viewing, applying and finally renting our property. Always responding very quickly and efficiently to emails and telephone queries. Thank you so much Tyler. Adam was also very professional and helpful answering my queries over the phone thanks Adam...
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Comment on agent fees
The fees were significantly less than other letting agents and seemed appropriate.
Was this helpful? Yes
May 04,2017
Minithumbup
Jon Roberts
Andy Leo
By: 'Paul Hutchinson'
May 04,2017
2 people found
this helpful
Both Jon and Andy have been great during the sale of my house. Quality service from a great team at Northwood . Stress free and made selling a house easy....
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Comment on agent fees
Fee was fair and competitive
Was this helpful? Yes
Apr 28,2017
Minithumbup
Tyler Thompson
By: 'kielen'
Apr 28,2017
2 people found
this helpful
Professional, very helpful never felt stressed throughout our process. Very happy with Tyler and everybody at Northwood. And the card and wine was a nice touch....
read full review
Comment on agent fees
Could be a little less
Was this helpful? Yes
Apr 27,2017
Minithumbup
Kelsey Gibson
By: 'Stacey'
Apr 27,2017
3 people found
this helpful
Outstanding and professional customer service. Kelsey went above and beyond to help me out. I'm a very happy tennant, thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 27,2017
Minithumbup
Abi Morgan
Richard Regan
By: 'O'
Apr 27,2017
3 people found
this helpful
I have rented with northwood for many years now, even though I had not heard of them back then, I think everyone should hear about how wonderful they are. special mention to Abi and Richard who have been brilliant with the renting and management of my property. Thank you northwood and keep up the good work....
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Tyler Thompson
By: 'Shakila'
Apr 26,2017
3 people found
this helpful
Tyler is a very helpful person, she kept me up to date all the time and informed me about any changes which been made. I highly recommend her to everyone....
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Comment on agent fees
Very good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Jon Roberts
By: 'PR Manchester'
Apr 25,2017
3 people found
this helpful
Thank you John you were very professional and a pleasure to deal with your customer service was exceptional thank you...
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Comment on agent fees
NA
Was this helpful? Yes
Apr 25,2017
Minithumbup
Jon Roberts
By: 'Manchester Pete'
Apr 25,2017
3 people found
this helpful
Being involved in a house sale can be so traumatic so meeting and being helped by someone like Jon made all the difference. He could answer all our questions, reassured us when we thought we saw problems and got the deal over the line with the minimum of fuss. Thank you Jon....
read full review
Comment on agent fees
We shopped around and his fees were very competitive
Was this helpful? Yes
Apr 24,2017
Minithumbup
Jon Roberts
By: 'Rebecca'
Apr 24,2017
4 people found
this helpful
Throughout our house purchase, Jon was always responsive and clear, making the whole process as easy as possible. Any queries we had were answered quickly, and he ensured that we were kept in the loop with any progress....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 24,2017
Minithumbup
Jon Roberts
By: 'Camilla'
Apr 24,2017
4 people found
this helpful
Jon was very helpful with our Flat purchase. He answered all our enquires promptly. Thank you for all your help, Jon....
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Was this helpful? Yes
Apr 21,2017
Minithumbup
Tyler Thompson
By: 'Jen'
Apr 21,2017
4 people found
this helpful
Tyler has been fantastic throughout my rental application and moving in! Having not rented for quite some time the process was all little fuzzy however Tyler and the staff at Northwood were great at making sure everything was clear and simple. I now have the keys and am settled in my new place....
read full review
Comment on agent fees
Average
Was this helpful? Yes
Apr 21,2017
Minithumbup
Jon Roberts
By: 'Hannah'
Apr 21,2017
4 people found
this helpful
Overall good service and communication. Friendly and approachable attitude and prompt at dealing with queries. Was keen to facilitate a quick transaction between seller and vendor....
read full review
Was this helpful? Yes
Apr 21,2017
Minithumbup
Kelsey Gibson
Adam Ford
By: 'Brian Lupton'
Apr 21,2017
4 people found
this helpful
Very easy to deal with and always responded when there was an issue, very clear in response and easy to talk to....
read full review
Comment on agent fees
Satisfactory
Was this helpful? Yes
Areas covered
  • LS7
  • Chapel Allerton
  • LS8
  • Roundhay
  • LS17
  • Moortown
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£1,800,000

Letting
  • Min: Β£0
  • Max: Β£253,000

NAEA NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
52 0 76 0 67 0 22 0 23 0
Tyler Thompson Tyler Thompson
Lettings Coordinator
23 reviews

About Tyler No description set View full profile
Jon Roberts Jon Roberts
Sales Co-Ordinator
77 reviews

About Jon No description set View full profile
Andy Leo Andy Leo
Branch Manager
62 reviews

About Andy No description set View full profile
Georgia Cockroft Georgia Cockroft
Lettings & Accounts
25 reviews

About Georgia No description set View full profile
Laura Withers - upload your photo Laura Withers
21 reviews

About Laura No description set View full profile
Peter Allison Peter Allison
Local Director
12 reviews

About Peter β€œHaving worked at a senior level for two major relocation companies, customer service and moving people are in my blood. In 2007 I opened the Leeds office and am immensely proud of the success we’ View full profile
Emily Hunnybun - upload your photo Emily Hunnybun
3 reviews

About Emily No description set View full profile
Richard Regan Richard Regan
Sales Coordinator
12 reviews

About Richard No description set View full profile
Adam Ford Adam Ford
Assitant Manager
54 reviews

About Adam No description set View full profile
Hannah Rylatt - upload your photo Hannah Rylatt
10 reviews

About Hannah No description set View full profile
Peter  - upload your photo Peter
1 reviews

About Peter No description set View full profile
Georgia Cockcroft - upload your photo Georgia Cockcroft
2 reviews

About Georgia No description set View full profile
John Roberts - upload your photo John Roberts
0 reviews

About John No description set View full profile
Kelsey Gibson Kelsey Gibson
Lettings Coordinator
20 reviews

About Kelsey No description set View full profile
Kelly Stanley - upload your photo Kelly Stanley
1 reviews

About Kelly No description set View full profile
Briony  - upload your photo Briony
1 reviews

About Briony No description set View full profile
Abi Morgan - no image available Abi Morgan
Sales Negotiator
5 reviews

About Abi No description set View full profile
Chelsey  - upload your photo Chelsey
1 reviews

About Chelsey No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our lowest fee option starts at just Β£1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 12:47 PM 14/12/2016 by Peter Allison

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 12:46 PM 14/12/2016 by Peter Allison

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