• Tyler Thompson
    Tyler Thompson
  • Jon Roberts
    Jon Roberts
  • Andy Leo
    Andy Leo
  • Georgia Cockroft
    Georgia Cockroft
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    Laura Withers
  • Peter Allison
    Peter Allison
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    Emily Hunnybun
  • Richard Regan
    Richard Regan
  • Adam Ford
    Adam Ford
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    Hannah Rylatt
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    Peter
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    Georgia Cockcroft
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    John Roberts
  • Kelsey Gibson
    Kelsey Gibson
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    Kelly Stanley
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    Briony
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    Abi Morgan
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    Chelsey
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    Stephanie Dobson
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive. Attention to Read full description... detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Northwood

64 Harrogate Road Chapel Allerton, Leeds
West Yorkshire
LS7 4LA

01132392791
Nov 08,2017
Minithumbup
Abi Morgan
By: 'Gloria'
Nov 08,2017
1 people found
this helpful
Fantastic service from a lovely young lady. Brilliant from start to finish. Thank you for all your hard work. You made what would normally a stressful process, incredibly easy....
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Was this helpful? Yes
Oct 31,2017
Minithumbup
Stephanie Dobson
By: 'Robert Grindrod'
Oct 31,2017
1 people found
this helpful
Stephanie has excellent phone manner and a very positive approach to her role. She was helpful and informative and answered any queries or requests speedily, which makes a pleasant change from previous agencies I have dealt with....
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 30,2017
Minithumbdown
Stephanie Dobson
By: 'Sophie'
Oct 30,2017
1 people found
this helpful
Steph is a real asset to the team. When I've had questions she has got back to me straight away and I really feel like she would be there if ever needed. She is very knowledgeable and always pleasant and smiling...
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Comment on agent fees
Very reasonable for service provided.
Was this helpful? Yes
Oct 26,2017
Minithumbup
Tyler Thompson
By: 'Emily Lewin'
Oct 26,2017
1 people found
this helpful
I've been so impressed by the service Northwood has proved so far, specifically Tyler. She's been incredibly friendly, down to earth, efficient and professional. I've never dealt with a property agency like this. Tyler has completely turned around my opinions of what a property agent can be. Very much appreciated! Thank you...
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Was this helpful? Yes
Oct 23,2017
Minithumbup
Andy Leo
By: 'maria'
Oct 23,2017
1 people found
this helpful
It was such a pleasure working with Andy in what was a delicate situation for me of selling My late mothers house . Andy was very considerate,friendly and approachable, On first meeting Him I could tell that he confidently knew the area well and as a result got the valuation spot on. No questions I had were a problem and believe me I ask a lot ! If any problems arose he would solve them efficiently. I received a five star service from valuation through to completion and would 110% recommend N...
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Comment on agent fees
very competitive fees
Was this helpful? Yes
Oct 23,2017
Minithumbup
Stephanie Dobson
Tyler Thompson
By: 'Alistair'
Oct 23,2017
1 people found
this helpful
The team at Northwood have been very friendly and efficient. It is easy and pleasant communicating with Stephanie and she dealt with all queries quickly. The application process was smooth and stress free and the reporting system for maintenance issues also works well. A much better experience than with my previous letting agents....
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Was this helpful? Yes
Oct 20,2017
Minithumbup
Andy Leo
Jon Roberts
By: 'John Hague'
Oct 20,2017
1 people found
this helpful
Andy and his team at Northwood in Chapel Allerton in Leeds were fantastic! Nothing was too much trouble with viewings and they always kept me fully up to date with developments when selling the house. This is the second time they've sold a property of mine and I wouldn't want to sell with anyone else. 5 stars :)...
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Comment on agent fees
V v good
Was this helpful? Yes
Oct 20,2017
Minithumbup
Andy Leo
By: 'Iain'
Oct 20,2017
1 people found
this helpful
I found Northwood to be very helpful, friendly, and accommodating in terms of facilitating my various requests to view the property. It really felt that they were working positively to drive all the elements of the sale through as smoothly as possible - and particular thanks to Andy Leo in the latter stages of this....
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Was this helpful? Yes
Oct 20,2017
Minithumbup
Andy Leo
Richard Regan
By: 'R Hall'
Oct 20,2017
1 people found
this helpful
We received fantastic service from Northwood. Queries were answered promptly and any problems were swiftly dealt with. We would highly recommend....
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Comment on agent fees
Very competitive fees.
Was this helpful? Yes
Oct 20,2017
Minithumbup
Andy Leo
By: 'Al hall'
Oct 20,2017
1 people found
this helpful
Andy was calm and efficient. Took the stress out of moving. Would recommend to any and all prospective people considering moving house. The office was very helpful too....
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Comment on agent fees
Very good.
Was this helpful? Yes
Oct 18,2017
Minithumbup
Andy Leo
Adam Ford
By: 'Lindsey'
Oct 18,2017
0 people found
this helpful
The service I received for the sale of my property at Northwood has been outstanding. The team at the Chapel Allerton office including Andy, Adam and Abbie have been hugely supportive during the process going above and beyond to as do everything they can to sell my apartment. Huge thank you to the team - would definitely recommend Northwood and the team in Chapel Allerton....
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Comment on agent fees
Very good
Was this helpful? Yes
Oct 12,2017
Minithumbup
Tyler Thompson
By: 'Peter C'
Oct 12,2017
1 people found
this helpful
I had a flat through northwood and recently finished my teanancy. After 4 years and having 4 flats I have seen the bad side of other agencies. I found northwood and in particular Tyler a pleasure to deal with. Tyler was clear about what was required throughout the process. She was professional, very helpful, and extremely quick and concise in her responses. Tyler is easily the best estate agent at her level I've ever dealt with by a big, big margin...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 27,2017
Minithumbup
Tyler Thompson
Richard Regan
By: 'Hawkar'
Sep 27,2017
3 people found
this helpful
From the viewing ( I had three viewings) to the move in date Northwood been really helpful and friendly. Could not ask for better...
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Was this helpful? Yes
Sep 21,2017
Minithumbup
Tyler Thompson
Adam Ford
By: 'Lauriehfw'
Sep 21,2017
2 people found
this helpful
Northwood have been fantastic in helping me get my property rented out for the first time. Adam provided a really helpful and thorough overview of their property management options, which enabled me to reach a confident decision quickly. The property was immaculately marketed within two days and a let agreed the following week. I've received friendly communication throughout the process since from Tyler, and both have been generous with their time to answer my questions. As a first time landlord...
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Comment on agent fees
Competitively priced whilst maintaining quality.
Was this helpful? Yes
Sep 21,2017
Minithumbup
Adam Ford
Tyler Thompson
By: 'Mike'
Sep 21,2017
2 people found
this helpful
I have found the service to date to be very friendly and professional. They have also conducted all tasks in an efficient and reliable manner....
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Comment on agent fees
The fees are set at an acceptable level.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Tyler Thompson
By: 'CAS'
Sep 12,2017
2 people found
this helpful
Northwood Leeds were always a pleasure to deal with, from the viewing to when I moved out. During my year-long tenancy, the few minor issues I had with the flat were quickly resolved. I would definitely recommend them....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Stephanie Dobson
By: 'Jane Allinson'
Aug 31,2017
3 people found
this helpful
We've been messed about by several Lettings companies in North Leeds, but have to say Stephanie Dobson at Northwood was fantastic. She couldn't have been more helpful. Nothing was too much trouble for her and we can't thank her enough...
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Comment on agent fees
Northwood's fees were competitive, but the service we received from Stephanie and her colleagues was fantastic. Very good value for money
Was this helpful? Yes
Aug 31,2017
Minithumbup
By: 'Tom B'
Aug 31,2017
3 people found
this helpful
I found everyone at Northwood in Leeds to be highly professional, responsive and organised. They were flexible, pro-active and reasonable whenever I had an issue or a problem with the property, and any such issues were dealt with and resolved quickly and satisfactorily. I thought their communication style and systems were very good and generally made me feel that my query or issue was being dealt with....
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Comment on agent fees
Generally good. Not the cheapest but I feel that they earn their money more than other agents due to their high and professional level of service. The only negative in my dealings with Northwood was their charge of £30 for a reference, which I thought was unreasonable.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Jon Roberts
By: 'Simon Flowers'
Aug 30,2017
3 people found
this helpful
Jon has very well reflected the staff approach at Northwood which is to be positive, solution focussed and effective. Jon has also advised carefully, been patient and absorbed pressure when the process of selling a property can be fraught. He has been reassuring, prompt in his communications and determined to get the right outcome....
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Comment on agent fees
Fees in line with expectations.
Was this helpful? Yes
Aug 24,2017
Minithumbup
Jon Roberts
Andy Leo
By: 'Denise'
Aug 24,2017
3 people found
this helpful
We first met Andy to give a recommend price for the house we were selling. Jon then took over all the other aspects with him being our 1st contact . The house was a quick sale and Jon contacting us on ever viewer. There were quite a few problems with probate but Jon was brilliant at reassuring the buyer that everything possible was being done for the sale to go through. It has now been completed....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 24,2017
Minithumbup
Stephanie Dobson
By: 'Sarah Watson'
Aug 24,2017
3 people found
this helpful
My experience with Northwood has been very positive to date. Stephanie is responsive, helpful and always keeps me promptly informed with tenancy updates. I would highly recommend....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 23,2017
Minithumbup
Stephanie Dobson
By: 'Stephen Russell'
Aug 23,2017
3 people found
this helpful
We found Stephanie to be extremely courteous, helpful and very knowledgeable. She asked lots of relevant questions to understand what we were looking for and then offered us a number of suitable options. Very happy with her positive attitude. She obviously cares about her customers and is passionate about her job. Thank you Stephanie for all your help....
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Comment on agent fees
The fees charged were competitive and offered great value, as the service we received from Stephanie was simply superb
Was this helpful? Yes
Aug 10,2017
Minithumbup
Tyler Thompson
By: 'Jade Neville'
Aug 10,2017
5 people found
this helpful
Only been a customer for a couple of days but I am already seeing a pleasing service from Northwoods. Tyler has been amazing, providing a friendly service and responding to all queries promptly....
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Was this helpful? Yes
Aug 07,2017
Minithumbup
Jon Roberts
Andy Leo
By: 'Holly1W'
Aug 07,2017
3 people found
this helpful
Excellent service again from Jon and the Northwood team who have managed two sales for us in the past 12 months! Jon has been very responsive and given great advice through a somewhat tricky sale and gotten us a great result....
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Comment on agent fees
Great value for money. Very pleased with the service.
Was this helpful? Yes
Jul 26,2017
Minithumbup
Kelly Stanley
Andy Leo
By: 'JH'
Jul 26,2017
3 people found
this helpful
I couldn't ask for a better team looking after my house. I am living abroad and Northwood are great at fixing issues and keeping me up to date....
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Stephanie Dobson
By: 'Benjamin Wearden'
Jul 24,2017
3 people found
this helpful
We have rented our house in Chapel Allerton through Northwood for a number of years now and are continuously impressed by the level of service we receive from the staff. Stephanie is extremely proactive and always seems to be one step ahead. Her knowledge and passion for the industry gave us great confidence with the management of our investment. Thank you and keep up the good work....
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Was this helpful? Yes
Jul 20,2017
Minithumbup
Jon Roberts
By: 'Jamie'
Jul 20,2017
3 people found
this helpful
Very happy with service. Sales pack was professional. Liked the open day idea which led to a quick sale. Always kept updated of sale progress. Would definitely recommend....
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Comment on agent fees
Fees were slightly cheaper than other agents in the area.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Chelsey
Adam Ford
By: 'Christos Chandroulidis'
Jul 19,2017
2 people found
this helpful
Moving from Greece, me and my girlfriend had no clue about estate agents in Leeds. Northwood was a random choice. We are so lucky because we have high standard service in a friendly environment. We first met Tyler, so nice and kind, and then Chelsey and Adam who helped us with a difficult issue. We are absolutely satisfied....
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Comment on agent fees
Good fees
Was this helpful? Yes
Jul 19,2017
Minithumbup
Richard Regan
Richard Regan
By: 'Nick'
Jul 19,2017
2 people found
this helpful
I'm so happy I bought my house through Northwood. They were all great. Everything went as expected. They even gave me a box full of moving essentials for the big day. I would highly recommend Northwood to anyone who is thinking of buying or selling....
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Was this helpful? Yes
Jul 11,2017
Minithumbup
Jon Roberts
Andy Leo
By: 'Tom'
Jul 11,2017
2 people found
this helpful
Nice customer service, fast responding, willing to help when challenges arise. Overall very good, good value, would use again. Jon and Andy did a great job for us....
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Comment on agent fees
Good value.
Was this helpful? Yes
Areas covered
  • LS7
  • Chapel Allerton
  • LS8
  • Roundhay
  • LS17
  • Moortown
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£1,800,000

Letting
  • Min: Β£0
  • Max: Β£253,000

NAEA NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
59 0 83 1 75 0 23 0 23 0
Tyler Thompson Tyler Thompson
Lettings Coordinator
29 reviews

About Tyler No description set View full profile
Jon Roberts Jon Roberts
Sales Co-Ordinator
81 reviews

About Jon No description set View full profile
Andy Leo Andy Leo
Branch Manager
71 reviews

About Andy No description set View full profile
Georgia Cockroft Georgia Cockroft
Lettings & Accounts
25 reviews

About Georgia No description set View full profile
Laura Withers - upload your photo Laura Withers
21 reviews

About Laura No description set View full profile
Peter Allison Peter Allison
Local Director
12 reviews

About Peter β€œHaving worked at a senior level for two major relocation companies, customer service and moving people are in my blood. In 2007 I opened the Leeds office and am immensely proud of the success we’ View full profile
Emily Hunnybun - upload your photo Emily Hunnybun
3 reviews

About Emily No description set View full profile
Richard Regan Richard Regan
Sales Coordinator
14 reviews

About Richard No description set View full profile
Adam Ford Adam Ford
Assitant Manager
57 reviews

About Adam No description set View full profile
Hannah Rylatt - upload your photo Hannah Rylatt
10 reviews

About Hannah No description set View full profile
Peter  - upload your photo Peter
1 reviews

About Peter No description set View full profile
Georgia Cockcroft - upload your photo Georgia Cockcroft
2 reviews

About Georgia No description set View full profile
John Roberts - upload your photo John Roberts
0 reviews

About John No description set View full profile
Kelsey Gibson Kelsey Gibson
Lettings Coordinator
19 reviews

About Kelsey No description set View full profile
Kelly Stanley - upload your photo Kelly Stanley
2 reviews

About Kelly No description set View full profile
Briony  - upload your photo Briony
1 reviews

About Briony No description set View full profile
Abi Morgan - no image available Abi Morgan
Sales Negotiator
6 reviews

About Abi No description set View full profile
Chelsey  - upload your photo Chelsey
1 reviews

About Chelsey No description set View full profile
Stephanie Dobson - no image available Stephanie Dobson
Lettings Coordinator
7 reviews

About Stephanie No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our lowest fee option starts at just Β£1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 2:27 PM 01/11/2017 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 2:27 PM 01/11/2017 by allAgents

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