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    Tyler Thompson
  • Jon Roberts
    Jon Roberts
  • Andy Leo
    Andy Leo
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    Georgia Morley
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    Laura Withers
  • Peter Allison
    Peter Allison
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    Emily Hunnybun
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    Richard Regan
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    Adam Ford
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    Hannah Rylatt
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    Peter
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    Georgia Cockcroft
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    John Roberts
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    Kelsey Gibson
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive. Attention to Read full description... detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Northwood

64 Harrogate Road Chapel Allerton, Leeds
West Yorkshire
LS7 4LA

01132392791

Jan 16,2017
Minithumbup
By:
Jan 16,2017
Featured Review
0 people found
this helpful
We have found Kelsey to be extremely helpful in liaising with tenants and contractors often going the extra mile. Also very thorough in relation to administration and inspections....attention to detail....
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Comment on agent fees
Money well spent
Was this helpful? Yes
Jan 14,2017
Minithumbup
By:
Jan 14,2017
Featured Review
0 people found
this helpful
We have rented through Northwood for 5 years now. Everyone is extremly friendly and helpful. Any problems we have had, they have done their best to resolve as quickly as possible. I would highly recommend them to anyone....
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Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
Featured Review
1 people found
this helpful
Very friendly and professional service. Respond right away and keen to help make the move as easy as possible. Had no trouble at all :)...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 13,2017
Minithumbup
By:
Jan 13,2017
Featured Review
1 people found
this helpful
The guys at Northwoods Chapel Allerton are always really helpful and quick to respond to any queries or issues you may have with your property....
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Comment on agent fees
Fees are ok.
Was this helpful? Yes
Jan 11,2017
Minithumbup
By:
Jan 11,2017
Featured Review
1 people found
this helpful
As a tenant, and having just had dealings with a very lacklustre agency which either did not answer or did not return calls or emails, Northwood stands in complete contrast. I came in contact with several members of staff and all have been very friendly, helpful, dependable and accommodating. Absolutely great!...
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Comment on agent fees
Not applicable
Was this helpful? Yes
Jan 10,2017
Minithumbup
By:
Jan 10,2017
1 people found
this helpful
I have been letting with Northwood since June this year and the service I have received has been above and beyond anything I have experienced with other letting agents. It has been a breath of fresh air to be dealt with respect, kindness and cheerfulness from the letting agents at Northwood. Whenever there is a problem with the property they are quick to resolve it and keep me up to date with their progress on any issues. They also provide you with lots of useful information about the house...
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Comment on agent fees
They are transparent and very reasonable.
Was this helpful? Yes
Jan 09,2017
Minithumbup
By:
Jan 09,2017
1 people found
this helpful
Kersey was great when helping us with a breakdown. Quick to respond, kept us up to date and very quickly resolved....
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Dec 28,2016
Minithumbup
By:
Dec 28,2016
1 people found
this helpful
Having. Sold a house with Jon's help I think he deserves a pat on the back for his help and diligence. He helped stear us through a mine field of hurdles to come to a satisfactory result . thank you...
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Comment on agent fees
In pocklington area it is a bit cheaper but in these circumstances a satisfactory result
Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
2 people found
this helpful
All staff extremely friendly and efficient. Kept me well informed throughout the process. I would highly recommend them to sell your property...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
3 people found
this helpful
Northwood have been very professional, friendly and helpful right from the application process through to our end of tenancy. Thanks to all the staff members for their prompt response in the event of any maintenance issues or otherwise. I can certainly recommend them as one of the best letting agencies in Leeds....
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Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
4 people found
this helpful
We have had a few small issues of wear/tear at our home and Kelsey and Northwood in general have been absolutely fantastic at sorting these out with a very quick turnaround. All our problems have been resolved and Kelsey has kept us up to date with everything that is going on. Great customer service shown. A+ service provided as always :)...
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Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
4 people found
this helpful
I have had dealings with a number of letting agents from renting around leeds over the last 5 years and Northwood are easily the best. Kelsey always responds to emails very quickly and gets any issues we might have sorted straight away with the least hassle....
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Comment on agent fees
Initial and renewal fees low compared with other agents.
Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
4 people found
this helpful
I have sold and purchased a house through Northwood dealing with Adam ford and Jon Roberts. Everything went very smoothly from start to finish and where very helpful with the arrangements of the conveyancer. Adam and Jon are easy people to speak to and listen to everything you have to say. I wouldn't hesitate in recommending them in the future....
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Comment on agent fees
We found the agents fees where just a tad lower than the competition locally and a lot nicer to deal with.
Was this helpful? Yes
Dec 12,2016
Minithumbup
By:
Dec 12,2016
4 people found
this helpful
Kelsey has been a great help to us during our tenancy, if we have encountered any issues, Kelsey has been quick to arrange help and the issue is resolved swiftly. Communication between ourselves and Kelsey has been excellent and I would highly recommend Northwood and Kelsey to other people!...
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Was this helpful? Yes
Dec 12,2016
Minithumbup
By:
Dec 12,2016
5 people found
this helpful
Excellent and very friendly service. Second time I've sold through Northwood Chapel Allerton, and I've had properties let with them before too. Always a very professional service. Andy is especially calm (as was Adam on the last transaction too), which always helps when there are the inevitable minor glitches during sales, and inexperienced buyers can get wobbles. Thanks very much to all the team....
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Comment on agent fees
Average market rate - can get lower but then compromise on location and experience of the local area.
Was this helpful? Yes
Nov 27,2016
Minithumbup
By:
Nov 27,2016
4 people found
this helpful
Andy Leo dealt with the sale of my house and was always helpful. I was kept informed and given advice. Andy negotiated a good price for the house and gave me regular updates. I recommend Northwood as an informal and friendly Estate Agent, always professional...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
4 people found
this helpful
Absolutely 1st class service from Kelsey. She is extremely customer focused and I could not speak highly enough about her interpersonal skills and can do attitude. Ten out of ten. A great customer experience - many thanks! You should treasure this young lady, Northwood!...
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Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
3 people found
this helpful
We had a tenancy through Northwood for around 15 months. The whole process was exceptionally smooth and the house was excellent. Having rented previously from other agents renting from Northwood was a breath of fresh air. The only area of improvement I had during the whole tenancy is that when we moved in we had to do quite a bit of cleaning ourselves for us to feel comfortable with the property. Ideally this cleaning would have been done prior to us moving in....
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Comment on agent fees
The fees were fairly steep to begin with given the total cost of paying a first months rent a deposit and then the fees on top.
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
3 people found
this helpful
Always very helpful and polite on the phone. Sorts things out really quickly. A pleasure to have to deal with. Couldn't recommend Kelsey highly enough....
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Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
4 people found
this helpful
Very helpful staff, we managed to complete our tenancy within two weeks from our first viewing. I would highly recommend to any potential clients....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
7 people found
this helpful
Would recommend this agency for renters. All enquiries were responded too very promptly and cascaded to the landlord in good time....
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Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
7 people found
this helpful
Tyler is always polite and helpful even when you have a moan. A pleasure to deal with and would recommend her highly....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
7 people found
this helpful
I have spoken with Tyler on a few occasions and I find her to be helpful informative and she responds to emails promptly making queries and any issues resolved quickly....
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Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
7 people found
this helpful
Good job marketing the property; the whole process was clearly explained and we were kept up to date with any and all progress while marketing the house, and again once we were going through the sale itself....
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Comment on agent fees
Fees were fine - about standard, I think
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
7 people found
this helpful
I have been renting in Leeds for the past fourteen years and Northwood by far have been the most efficient and approachable agency I have let through. Tyler was brilliant and always got back to me promptly, ensuring my queries were dealt with thoroughly. Thank you for helping me start to build my new home with my little girl!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
6 people found
this helpful
absolutely first class. John has been on the ball throughout the whole process quick to reply to questions and respond to requirements, extremely patient when the situation was very frustrating 100% recommended...
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Comment on agent fees
no issues here, happy enough.
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
6 people found
this helpful
Both Tyler & Adam were very helpful in my search in finding a house to rent. They helped me every step of the way and even though I have now moved in the aftercare is still 100%, I would recommend Northwood Leeds to anyone....
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Comment on agent fees
I would say the fees are about the same as most agents
Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
7 people found
this helpful
Absolutely fabulous service so far. Adam was extremely polite and well mannered from our first meeting and handled the set-up, photographing, advertising all with great attention to detail. We were extremely lucky to find the right tenant after one viewing and the subsequent arrangements and paperwork were dealt with so efficiently it really helped remove any stress associated with renting my house for the first time. The team, including Tyler got on with everything with minimal bother to m...
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Comment on agent fees
Standard for location
Was this helpful? Yes
Sep 08,2016
Minithumbup
By:
Sep 08,2016
6 people found
this helpful
Since my first contact with Adam, I have found his approach being professional in every respect. He has good presence and is in good command of the workings of the Guaranteed Rental System. Although it has taken considerable time from first contact with him, there was never any pressure to proceed - merely polite interest in how I was progressing coupled with his offer of help at any time. His knowledge of the local market - both current and into the foreseeable future, has been helpfu...
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Comment on agent fees
Quite acceptable for my needs
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
6 people found
this helpful
Andy was always very informative all throughout the process. He was always receptive to my queries and willing to help and provide answers. He was always very professional and I didn't feel that he was excessively playing against my interests and in favour of the vendors. I find that the overall process was extremely stressful and there is a sense of vulnerability and uncertainty on the side of the buyer, but my feeling is that has more to do with the system than with the agent, and in that resp...
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Comment on agent fees
not applicable (I was the buyer)
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
4 people found
this helpful
I have rented 2 properties from Northwood in Chapel Allerton and I have found them to be the best agent that I have ever dealt with. The staff are always available and keep you regularly informed and they always act promptly. I have found them to always be fair and on occasions when charges can could have been levied, they have acted more than reasonably, unlike a lot of agents who are always out to expose tenants, particularly at a time when you have to check out of the property. Depos...
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Comment on agent fees
We paid the usual credit agency fee checks and fees but all was in line with what we would expect to pay.
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
4 people found
this helpful
Excellent service, always maintained contact and enabled the purchase to go very smoothly so much so that it was completed in 8 weeks....
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 14,2016
Minithumbup
By:
Aug 14,2016
4 people found
this helpful
Excellent service. Helpful, great customer service and always quick to respond. Very personable approach and realistic with valuations and offers etc. Would highly recommend....
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Comment on agent fees
As expected
Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
3 people found
this helpful
The agent (Jon) was very helpful and had a lot of knowledge about the property and area itself, I would definitely use Northwood again....
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Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
3 people found
this helpful
Great overall service. Jon was particularly good, responsive and accommodating to queries and questions throughout. Well worth paying for this service....
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Comment on agent fees
Good. I had a special reduced rate and overall was happy paying the amount for the service I received.
Was this helpful? Yes
Areas covered
  • LS7
  • Chapel Allerton
  • LS8
  • Roundhay
  • LS17
  • Moortown
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£75,000
  • Max: Β£1,800,000

Letting
  • Min: Β£0
  • Max: Β£205,000

NAEA NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
49 0 52 0 43 0 13 0 23 0
Tyler Thompson - upload your photo Tyler Thompson
11 reviews

About Tyler No description set View full profile
Jon Roberts Jon Roberts
Sales Co-Ordinator
45 reviews

About Jon No description set View full profile
Andy Leo Andy Leo
Branch Manager
51 reviews

About Andy No description set View full profile
Georgia Morley - upload your photo Georgia Morley
25 reviews

About Georgia No description set View full profile
Laura Withers - upload your photo Laura Withers
21 reviews

About Laura No description set View full profile
Peter Allison Peter Allison
Local Director
11 reviews

About Peter β€œHaving worked at a senior level for two major relocation companies, customer service and moving people are in my blood. In 2007 I opened the Leeds office and am immensely proud of the success we’ View full profile
Emily Hunnybun - upload your photo Emily Hunnybun
3 reviews

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Richard Regan - upload your photo Richard Regan
7 reviews

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Adam Ford - upload your photo Adam Ford
48 reviews

About Adam No description set View full profile
Hannah Rylatt - upload your photo Hannah Rylatt
11 reviews

About Hannah No description set View full profile
Peter  - upload your photo Peter
1 reviews

About Peter No description set View full profile
Georgia Cockcroft - upload your photo Georgia Cockcroft
1 reviews

About Georgia No description set View full profile
John Roberts - upload your photo John Roberts
0 reviews

About John No description set View full profile
Kelsey Gibson - upload your photo Kelsey Gibson
10 reviews

About Kelsey No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our lowest fee option starts at just Β£1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 12:47 PM 14/12/2016 by Peter Allison

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 12:46 PM 14/12/2016 by Peter Allison

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