• Staff picture
    Andy
  • Staff picture
    Adam
  • Staff picture
    Tyler Thompson
  • Staff picture
    Abi
  • Staff picture
    Richard
  • Staff picture
    Hannah
  • Staff picture
    Peter
  • Staff picture
    Matthew
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive. Attentio Read full description...n to detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Northwood

64 Harrogate Road Chapel Allerton, Leeds
West Yorkshire
LS7 4LA

01132392791

“ Very professional... ”

Sep 15,2018
Minithumbup
Abi
By: 'Liz'
Sep 15,2018
1 people found
this helpful
Abi Morgan dealt with the sale of my fathers and I have to say we were very impressed with the efficiency with which she dealt with every query no matter how small. Her professionalism and knowledge were exceptional, it was a pleasure working her. Northwood ...
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Comment on agent fees
More than happy with the fees.
Was this helpful? Yes

“ Friendly property experts!... ”

Sep 14,2018
Minithumbup
Hannah
Matthew
By: 'Kath Temple'
Sep 14,2018
4 people found
this helpful
Great service from Northwood in Chapel Allerton. Sound advice on pricing and presentation of my rental property. Very friendly team but Matthew and Hannah were exceptional....
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Comment on agent fees
Fair
Was this helpful? Yes

“ Couldn't do enough to help... ”

Aug 22,2018
Minithumbup
Tyler Thompson
Richard
By: 'Lewix Denton'
Aug 22,2018
4 people found
this helpful
Northwood leed are an amazing company any problem we had the did there absolute best to fix it as quickly as possible. We had no issues with getting in contact with them and they were always polite and helpful....
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“ Proactive Problem Solvers saved our purchase!... ”

Aug 21,2018
Minithumbup
Abi
By: 'First time buyers'
Aug 21,2018
3 people found
this helpful
We were buying a house through Northwood and we were at the bottom of a chain. Despite the usual hiccups with the sale, Abi always kept us updated and was quick to react and resolve any issues. So happy with our new home :)...
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“ Non aggressive approach to sales!... ”

Aug 12,2018
Minithumbup
Andy
By: 'Greystones'
Aug 12,2018
5 people found
this helpful
Understands the area well. Patient, understanding and nothing too small to deal with and with professionalism. Highly recommended. There were two other colleagues who were also involved and could deal with buyers enquiries when Andy was away from his desk....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“ Excellent communication and guidance.... ”

Aug 07,2018
Minithumbup
Abi
By: 'Luke'
Aug 07,2018
5 people found
this helpful
I've just completed on a my 4- bed house sale with Northwood, and I couldn't recommend them any higher. From start to finish they understood my timescales, expectations, concerns, and guided me effortlessly through the whole process, despite there being unexpected speed bumps ...
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Comment on agent fees
Fair
Was this helpful? Yes

“ Selling our house... ”

Jul 30,2018
Minithumbup
Abi
Richard
By: 'Lucy'
Jul 30,2018
4 people found
this helpful
I cannot thank Abi and Richard at Northwood enough for their help when selling our house. After a dreadful experience with a different estate agent we contacted Northwood to value and sell our property. We had a tight deadline as we were moving abroad. Our ...
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Comment on agent fees
Very reasonable and worth every penny.
Was this helpful? Yes

“ Fantastic service... ”

Jul 27,2018
Minithumbup
Tyler Thompson
Andy
By: 'Ash'
Jul 27,2018
4 people found
this helpful
We have been thoroughly delighted with the professional service by all of the team at Northwood. We wouldn't hesitate in recommending them....
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Was this helpful? Yes

“ Whole tenancy... ”

Jul 24,2018
Minithumbup
Tyler Thompson
By: 'Ignacio Pastor'
Jul 24,2018
5 people found
this helpful
Tyler has been amazingky helpful throughout my tenancy. From chasing up repairs to making smooth and easy my end of tenancy. I genuinely think that she is absolutely fantastic at what she does....
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Comment on agent fees
Everything fair.
Was this helpful? Yes

“ Extremely Helpful!... ”

Jul 19,2018
Minithumbup
Tyler Thompson
By: 'Greg'
Jul 19,2018
4 people found
this helpful
Tyler has been invaluable to me during the resting of my my house. It is the first time I have done this and I had lots of very basic questions and she has helped me every step of the way in a very timely manner, ...
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Was this helpful? Yes

“ Excellent service from the beginning to the end.... ”

Jun 08,2018
Minithumbup
By: 'Arran'
Jun 08,2018
7 people found
this helpful
All the staff I've dealt with have been awesome.Always will to help and to be honest, do all the hard work. Strongly recommend Northwood Leeds....
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“ Great service... ”

May 22,2018
Minithumbup
Abi
By: 'Lucy'
May 22,2018
6 people found
this helpful
Great level of service from valuation through to completion. Knowledgeable and worked with us to get the best price for our property. Dealt well with all offers and enabled us to make a quick informed decision regarding prospective purchasers....
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Comment on agent fees
Good
Was this helpful? Yes

“ Great Experience... ”

May 21,2018
Minithumbup
Abi
Andy
By: 'Shahriar Kosarieh'
May 21,2018
7 people found
this helpful
Great Experience with Northwood Leeds. In particular, I am very grateful to Abi who was dealing with my purchase all the way through from offer stage to completion. She incredibly did a great job and I will definitely recommend her and her colleagues to anyone ...
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Was this helpful? Yes

“ Well done Abi... ”

May 16,2018
Minithumbup
Abi
By: 'Suesgood'
May 16,2018
7 people found
this helpful
Abi responded to queries promptly, was good humoured and polite. She kept me calm and reassured me when I was feeling the pressure. I am very grateful for all her help. She was efficient and made the experience a good one....
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Comment on agent fees
Fine
Was this helpful? Yes

“ the best service... ”

May 03,2018
Minithumbup
Tyler Thompson
Andy
By: 'Jade'
May 03,2018
8 people found
this helpful
We are very pleased that we have made the right decision to ask Northwood Leeds to look after us. Although we only are given two persons to nominate, we could put all the staff names down, who have provided the first class service to us. ...
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Comment on agent fees
The fee is very reasonable
Was this helpful? Yes

“ Timely and helpful... ”

Apr 28,2018
Minithumbup
Tyler Thompson
By: 'Becky N'
Apr 28,2018
8 people found
this helpful
Tyler has managed my property for me and overseen the tenants moving in. She has been very helpful and keeps me in the loop. I also like how she has always come back to me really quickly it's nice to not have to chase. ...
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Was this helpful? Yes

“ Super helpful, professional and responsive... ”

Apr 27,2018
Minithumbup
By: 'Josephine'
Apr 27,2018
8 people found
this helpful
Received excellent service from Northwood, to turn round a last minute rental very quickly. Thanks to the team for making this process easy!...
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Was this helpful? Yes

“ Couldn't have done more... ”

Apr 27,2018
Minithumbup
Abi
By: 'JenF'
Apr 27,2018
8 people found
this helpful
I did my research when it came to selecting our estate agent and Abi delivered on everything she promised me in our first meeting. She impressed me then and maintained that throughout our experience. We had some challenges along the way and she helped smooth ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Great customer service... ”

Apr 25,2018
Minithumbup
Tyler Thompson
Adam
By: 'Daniel'
Apr 25,2018
6 people found
this helpful
Really happy with the service. They have been professional, helpful and most of all found a tenant in no time. All for a very competitive price...
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Comment on agent fees
Good
Was this helpful? Yes

“ Fantastic support... ”

Apr 25,2018
Minithumbup
Abi
Peter
By: 'Carol Sharp'
Apr 25,2018
7 people found
this helpful
The prospect of selling my home of 36 years was to say the least daunting. I needn't have worried from day one Northwood guided, advised and supported me. Their website gave lots of advice on getting ready and the open day was run with such ...
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Comment on agent fees
Excellent value 1% of sale price
Was this helpful? Yes

“ Quick, easy and friendly help!... ”

Apr 23,2018
Minithumbup
Tyler Thompson
By: 'Jessica C'
Apr 23,2018
6 people found
this helpful
Tyler was fab! Really responsive, explained everything in detail without going overboard with unnecessary information. Thank you :) Kind Regards Jessica...
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Comment on agent fees
Ok fees, just as expected and no hidden suprises.
Was this helpful? Yes

“ Friendly, efficient & helpful... ”

Apr 18,2018
Minithumbup
Tyler Thompson
By: 'Lauren'
Apr 18,2018
5 people found
this helpful
Tyler is a real asset to Northwood. As a first time renter, she has been very helpful, dealing with all my queries in a friendly, timely and knowledgeable manner, whether by email or over the phone. Nothing is too much trouble so I guess I ...
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Was this helpful? Yes

“ Calm reassurance and excellent communication... ”

Apr 15,2018
Minithumbup
Andy
Abi
By: 'AC^2'
Apr 15,2018
5 people found
this helpful
Andy (& Abi) at Northwood were very pleasant, helpful and proved eminently trustworthy throughout the entire buying process from day 1. Despite a few hitches along the way, response to emails was prompt, to the point and helpful. Their liaison with the vendor was also efficient ...
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Was this helpful? Yes

“ Very helpful and patient with me when going through a tricky circumstance... ”

Mar 28,2018
Minithumbup
Tyler Thompson
Adam
By: 'Sam Hall'
Mar 28,2018
4 people found
this helpful
Both Adam and Tyler have been extremely helpful and informative. Also very understanding of my situation. I am very happy with the service they provided...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2018
Minithumbup
Tyler Thompson
Peter
By: 'wendy'
Feb 23,2018
5 people found
this helpful
Northwood has been a dream to deal with, from the initial tour by Peter, who was friendly and attentive to all our questions. To the dreaded tenant paperwork at the end that Tyler was more than happy to answer all the quieries, however minor these ...
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Comment on agent fees
GOOD
Was this helpful? Yes
Feb 23,2018
Minithumbup
Tyler Thompson
By: 'Rich'
Feb 23,2018
5 people found
this helpful
Tyler was very quick, helpful and responsive both before and after the tenants moved in. Great member of the team...
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Comment on agent fees
Average
Was this helpful? Yes
Feb 22,2018
Minithumbup
Tyler Thompson
Adam
By: 'Victoria'
Feb 22,2018
5 people found
this helpful
I am very happy to recommend this agency. Northwood was our agency for a year and whenever we had any issues, they were quick to resolve them. A huge thank you to everyone at Northwood for being our letting agent, we really did appreciate everything ...
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Comment on agent fees
As everywhere I do feel that agent's fees are way too expensive, however saying that Northwood is roughly the same as everyone else.
Was this helpful? Yes
Feb 19,2018
Minithumbup
Tyler Thompson
By: 'CB'
Feb 19,2018
5 people found
this helpful
As a Guarantor for a tenant, Tyler was helpful and answered all my questions. She explained all the details and although I have not been a guarantor before, she made the process easy and stress free. Definitely would recommend! Thanks Tyler....
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 13,2018
Minithumbup
Andy
Adam
By: 'Stuart'
Feb 13,2018
6 people found
this helpful
For what I think is almost 10 years Andy, Adam and the team have been a brilliant letting agents. Easy to deal with, human, honest and great with our tennants. Then nailed a sale - for more than we hoped for and quicker than we expected. ...
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Comment on agent fees
Great
Was this helpful? Yes
Jan 17,2018
Minithumbup
Adam
By: 'Nathan M'
Jan 17,2018
6 people found
this helpful
I have rented my house on the guaranteed rent scheme for three years now. This service works perfectly for me and I would recommend it to any landlord who hasn't got the time or experience to manage a rental property. Adam Ford is excellent. ...
read full review
Comment on agent fees
Happy with the fees paid for the quality service I receive.
Was this helpful? Yes
Areas covered
  • LS7
  • Chapel Allerton
  • LS8
  • Roundhay
  • LS17
  • Moortown
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £17,000
  • Max: £1,800,000

Letting
  • Min: £0
  • Max: £253,000

NALS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
68 0 93 1 86 0 27 0 23 0
Staff picture Andy
(79)

Staff picture Adam
(62)

Staff picture Tyler Thompson
(44)

Staff picture Abi
(18)

Staff picture Richard
(17)

Staff picture Hannah
(1)

Staff picture Peter
(14)

Staff picture Matthew
(1)

Fees

Our lowest fee option starts at just £1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 11/09/2018, 11:14 AM by Northwood - Leeds, Leeds, LS7

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:50 AM 25/06/2018 by Northwood - Leeds, Leeds, LS7

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