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    Tyler Thompson
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    Jon Roberts
  • Andy Leo
    Andy Leo
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    Georgia Morley
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    Laura Withers
  • Peter Allison
    Peter Allison
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    Emily Hunnybun
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    Richard Regan
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    Adam Ford
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    Hannah Rylatt
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    Peter
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    Georgia Cockcroft
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    John Roberts
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    Kelsey Gibson
Although Northwood is a national network each office is locally owned and operated by highly trained professionals. Their business credentials, dedication and motivation mean that they understand how quality customer service oriented businesses need to be run to enable them to thrive and be profitable. No faceless Corporates here!! Local ownership ensures a commitment and dedication to its success, which benefits customers in terms of the service that they can expect to receive. Attention to Read full description... detail and customer service are the principal ingredients this is delivered by locally recruited, well-trained and motivated staff using all of the services of a national network.
Northwood

64 Harrogate Road Chapel Allerton, Leeds
West Yorkshire
LS7 4LA

01132392791

Nov 27,2016
Minithumbup
By:
Nov 27,2016
1 people found
this helpful
Andy Leo dealt with the sale of my house and was always helpful. I was kept informed and given advice. Andy negotiated a good price for the house and gave me regular updates. I recommend Northwood as an informal and friendly Estate Agent, always professional...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
1 people found
this helpful
Absolutely 1st class service from Kelsey. She is extremely customer focused and I could not speak highly enough about her interpersonal skills and can do attitude. Ten out of ten. A great customer experience - many thanks! You should treasure this young lady, Northwood!...
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Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
We had a tenancy through Northwood for around 15 months. The whole process was exceptionally smooth and the house was excellent. Having rented previously from other agents renting from Northwood was a breath of fresh air. The only area of improvement I had during the whole tenancy is that when we moved in we had to do quite a bit of cleaning ourselves for us to feel comfortable with the property. Ideally this cleaning would have been done prior to us moving in....
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Comment on agent fees
The fees were fairly steep to begin with given the total cost of paying a first months rent a deposit and then the fees on top.
Was this helpful? Yes
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Always very helpful and polite on the phone. Sorts things out really quickly. A pleasure to have to deal with. Couldn't recommend Kelsey highly enough....
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Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
1 people found
this helpful
Very helpful staff, we managed to complete our tenancy within two weeks from our first viewing. I would highly recommend to any potential clients....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 10,2016
Minithumbup
By:
Nov 10,2016
4 people found
this helpful
Would recommend this agency for renters. All enquiries were responded too very promptly and cascaded to the landlord in good time....
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Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
4 people found
this helpful
Tyler is always polite and helpful even when you have a moan. A pleasure to deal with and would recommend her highly....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
4 people found
this helpful
I have spoken with Tyler on a few occasions and I find her to be helpful informative and she responds to emails promptly making queries and any issues resolved quickly....
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Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
4 people found
this helpful
Good job marketing the property; the whole process was clearly explained and we were kept up to date with any and all progress while marketing the house, and again once we were going through the sale itself....
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Comment on agent fees
Fees were fine - about standard, I think
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
4 people found
this helpful
I have been renting in Leeds for the past fourteen years and Northwood by far have been the most efficient and approachable agency I have let through. Tyler was brilliant and always got back to me promptly, ensuring my queries were dealt with thoroughly. Thank you for helping me start to build my new home with my little girl!...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
4 people found
this helpful
absolutely first class. John has been on the ball throughout the whole process quick to reply to questions and respond to requirements, extremely patient when the situation was very frustrating 100% recommended...
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Comment on agent fees
no issues here, happy enough.
Was this helpful? Yes
Oct 25,2016
Minithumbup
By:
Oct 25,2016
4 people found
this helpful
Both Tyler & Adam were very helpful in my search in finding a house to rent. They helped me every step of the way and even though I have now moved in the aftercare is still 100%, I would recommend Northwood Leeds to anyone....
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Comment on agent fees
I would say the fees are about the same as most agents
Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
5 people found
this helpful
Absolutely fabulous service so far. Adam was extremely polite and well mannered from our first meeting and handled the set-up, photographing, advertising all with great attention to detail. We were extremely lucky to find the right tenant after one viewing and the subsequent arrangements and paperwork were dealt with so efficiently it really helped remove any stress associated with renting my house for the first time. The team, including Tyler got on with everything with minimal bother to m...
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Comment on agent fees
Standard for location
Was this helpful? Yes
Sep 08,2016
Minithumbup
By:
Sep 08,2016
4 people found
this helpful
Since my first contact with Adam, I have found his approach being professional in every respect. He has good presence and is in good command of the workings of the Guaranteed Rental System. Although it has taken considerable time from first contact with him, there was never any pressure to proceed - merely polite interest in how I was progressing coupled with his offer of help at any time. His knowledge of the local market - both current and into the foreseeable future, has been helpfu...
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Comment on agent fees
Quite acceptable for my needs
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
4 people found
this helpful
Andy was always very informative all throughout the process. He was always receptive to my queries and willing to help and provide answers. He was always very professional and I didn't feel that he was excessively playing against my interests and in favour of the vendors. I find that the overall process was extremely stressful and there is a sense of vulnerability and uncertainty on the side of the buyer, but my feeling is that has more to do with the system than with the agent, and in that resp...
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Comment on agent fees
not applicable (I was the buyer)
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
3 people found
this helpful
I have rented 2 properties from Northwood in Chapel Allerton and I have found them to be the best agent that I have ever dealt with. The staff are always available and keep you regularly informed and they always act promptly. I have found them to always be fair and on occasions when charges can could have been levied, they have acted more than reasonably, unlike a lot of agents who are always out to expose tenants, particularly at a time when you have to check out of the property. Depos...
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Comment on agent fees
We paid the usual credit agency fee checks and fees but all was in line with what we would expect to pay.
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
3 people found
this helpful
Excellent service, always maintained contact and enabled the purchase to go very smoothly so much so that it was completed in 8 weeks....
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 14,2016
Minithumbup
By:
Aug 14,2016
3 people found
this helpful
Excellent service. Helpful, great customer service and always quick to respond. Very personable approach and realistic with valuations and offers etc. Would highly recommend....
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Comment on agent fees
As expected
Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
2 people found
this helpful
The agent (Jon) was very helpful and had a lot of knowledge about the property and area itself, I would definitely use Northwood again....
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Was this helpful? Yes
Jul 29,2016
Minithumbup
By:
Jul 29,2016
2 people found
this helpful
Great overall service. Jon was particularly good, responsive and accommodating to queries and questions throughout. Well worth paying for this service....
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Comment on agent fees
Good. I had a special reduced rate and overall was happy paying the amount for the service I received.
Was this helpful? Yes
Jul 27,2016
Minithumbup
By:
Jul 27,2016
2 people found
this helpful
I have the best references for Northwood Agency, after 14 months with them. All the friendliness of the staff, immediate response to any problem and the cordiality with which you guys always treated me. as I had told Northwood a year ago, probably next year I will buy a house, Northwood will be the first agency I will ask for help....
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Comment on agent fees
The agent's fees is more than fair, actually they are better than other agent's.
Was this helpful? Yes
Jul 16,2016
Minithumbup
By:
Jul 16,2016
2 people found
this helpful
Andy has been very helpful throughout my association with the Northwood UK since the company found me tenant back in May 2009. If there was a problem it was resolved by Andy very quickly. Also i found he went out of his way to help me purchase 2 further properties in Harrogate, for which i am very thankful, this not being a easy process as the tenancy agreement had to changed to facilitate my purchases. I would definitely recommend Northwood UK at Chapel- Allerton Leeds along with its brillian...
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Comment on agent fees
The Agents fees are comparable along with what other Agents in the area.
Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
2 people found
this helpful
I have lived in the same flat with Northwood for 6 years and they have been brilliant. Obviously living somewhere for 6 years, there will be the occasional issue with appliances and when there have been Northwood send someone round as soon as the next day to repair/replace things. All of the staff are very friendly and polite. In particular Tyler has been absolutely fantastic in helping me out with a few issues, keeping me in the loop and chasing people to get things fixed. Superstar....
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Comment on agent fees
Admin fee's can be a bit high, especially when I've received paperwork with the wrong name on before, but the customer service they give is fantastic so I can't really complain.
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
3 people found
this helpful
Dear Sirs On behalf of myself and Reka, I would just like to say a huge thank you to Peter for all his help and support letting our property (twice!). I love his marketing tactics and strategy in addition to an excellent level of service, tenacity and common sense approach. As a senior manager working in sales I know a quality individual when I meet one. Peter certainly falls into this category. You have a star in Peter - please look after him! Richard Barker...
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Comment on agent fees
Fair
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
2 people found
this helpful
After having a bad experience with another estate agent, Northwood have made the whole process of selling our house straightforward. We were kept up to date at all times and always felt that the staff were doing all that they can to keep everything running smoothly....
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Comment on agent fees
Very good - cheaper than everywhere else.
Was this helpful? Yes
Jun 20,2016
Minithumbup
By:
Jun 20,2016
2 people found
this helpful
BEST ESTATE AGENTS IN LEEDS FOR LETTINGS AND SALES! I have been dealing with Northwood in Leeds for 5 years, and I can only say good things about them - all of them... Andy, Adam, Jon and Laura are all excellent! Having had to deal with another northwood in another part of the country i know how luck i have been to sell and rent my property with Northwood in leeds! Tenants and buyers both found quickly, supportive if you as a client and helpful!...
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Comment on agent fees
Fair
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
2 people found
this helpful
Excellent advice on price, excellent communication and overall a fantastic service. The marketing was also of a very high quality. Highly recommended....
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Comment on agent fees
I was able to take advantage of a discounted offer with fees at 0.5% very reasonable!
Was this helpful? Yes
Jun 03,2016
Minithumbup
By:
Jun 03,2016
2 people found
this helpful
Fantastic service. Handled all the viewings for me. Kept me up to date regularly. I would recommend to friends and would definitely use again....
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Comment on agent fees
Good value
Was this helpful? Yes
Jun 01,2016
Minithumbup
By:
Jun 01,2016
2 people found
this helpful
I have been with Northwood for two years and nothing has been too much trouble. All the staff who I have dealt with have been professional, helpful, customer focused, knowledgeable and friendly. Another important point is that they have always been truthful with me, if I have asked for something that is unavailable, they have never 'skirted' around the issue, they have taken the time to ask the question then came back to me with the answer, whether something is possible or not. Neither have I...
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Comment on agent fees
Agent's fees were very fair
Was this helpful? Yes
May 19,2016
Minithumbup
By:
May 19,2016
2 people found
this helpful
Adam was always ready to answer our questions and to negotiate with the vendor on our behalf, in our best interest....
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Comment on agent fees
We don't know about the agent's fees.
Was this helpful? Yes
Areas covered
  • LS6
  • LS8
  • LS7
  • LS17
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£75,000
  • Max: Β£1,800,000

Letting
  • Min: Β£0
  • Max: Β£205,000

NAEA NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
48 0 42 0 40 0 12 0 23 0
Tyler Thompson - upload your photo Tyler Thompson
9 reviews

About Tyler No description set View full profile
Jon Roberts - no image available Jon Roberts
Sales Co-Ordinator
41 reviews

About Jon No description set View full profile
Andy Leo Andy Leo
Branch Manager
50 reviews

About Andy No description set View full profile
Georgia Morley - upload your photo Georgia Morley
25 reviews

About Georgia No description set View full profile
Laura Withers - upload your photo Laura Withers
21 reviews

About Laura No description set View full profile
Peter Allison Peter Allison
Local Director
11 reviews

About Peter β€œHaving worked at a senior level for two major relocation companies, customer service and moving people are in my blood. In 2007 I opened the Leeds office and am immensely proud of the success we’ View full profile
Emily Hunnybun - upload your photo Emily Hunnybun
3 reviews

About Emily No description set View full profile
Richard Regan - upload your photo Richard Regan
7 reviews

About Richard No description set View full profile
Adam Ford - upload your photo Adam Ford
46 reviews

About Adam No description set View full profile
Hannah Rylatt - upload your photo Hannah Rylatt
11 reviews

About Hannah No description set View full profile
Peter  - upload your photo Peter
1 reviews

About Peter No description set View full profile
Georgia Cockcroft - upload your photo Georgia Cockcroft
1 reviews

About Georgia No description set View full profile
John Roberts - upload your photo John Roberts
0 reviews

About John No description set View full profile
Kelsey Gibson - upload your photo Kelsey Gibson
3 reviews

About Kelsey No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Our lowest fee option starts at just Β£1,000 + VAT (half upfront) and we run regular seasonal promotions for traditional no sale no fee. Enquire with the local office for the latest prices.
Last updated at 1:27 PM 16/02/2016 by Peter Allison

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 1:27 PM 16/02/2016 by Peter Allison

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