• Anna Smolyaeva
    Anna Smolyaeva
  • Shaun Grantham
    Shaun Grantham
  • Rebecca Ericson-Grantham
    Rebecca Ericson-Grantham
  • claim your profile
    Anna
  • claim your profile
    Charlotte
  • upload your photo
    Jane Carter
As a leading Hereford estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

42 Bridge Street Hereford
Herefordshire
HR4 9DG

01432 352116

Oct 23,2016
Minithumbup
By:
Oct 23,2016
3 people found
this helpful
Jane and the team rapidly found a tenant for my new rental property, keeping me informed throughout the process. Price achieved was above expectations, and guaranteed rent scheme offered by this company is head and shoulders superior and more comprehensive than any other agent I have experienced. This is truly a no-hassle , 100% secure piece of mind way of renting out property, I would thoroughly recommend to all landlords, both new and experienced....
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Comment on agent fees
Not cheap, but fair, what price can you put on 100% piece of mind ?
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
1 people found
this helpful
As a first time landlord I valued and appreciated Jane's expert guidance. Anna accompanied the people interested in my property and proved to be very friendly, proficient and professional....
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Comment on agent fees
Fair for a finders fee.
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Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
Jane Carter and her team found me tenants for my property at a good market rent within 5 weeks. Previously I have had to wait 5 months! communication was excellent, prompt response to questions using email, which I find most convenient. With Jane I found that letting was easy, she took on the letting and left me feeling secure in the knowledge that she was taking care of everything. She personally did all the viewings, which previously no agent had agreed to do. I would recommend Jane and he...
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Comment on agent fees
Good
Was this helpful? Yes
May 06,2016
Minithumbdown
By:
May 06,2016
0 people found
this helpful
I am a current tenant and I am very pleased of the service the agency provides. All maintenance done quickly and very fast response to any of my queries. Very professional all staff...
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
I had nothing but a pleasurable experience with Northwood. All customer service was 100% professional and yet friendly at the same time. I would definitely use them again if necessary...
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Comment on agent fees
The agents fee include the use of a 3rd party to find the cheapest bills for you. I didn't find them helpful at all and never got back to me with the information
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Apr 30,2016
Minithumbup
By:
Apr 30,2016
0 people found
this helpful
It was a pleasure dealing with Shaun, Anna and Bradley. As a prospective tenant I felt there was a genuine commitment to customer service and a professional approach to the letting process. Northwood will not be managing the property so I can't comment on that aspect. There were a few minor glitches with communication and accuracy but I couldn't bring myself to downgrade from 5 stars as the overall experience was so positive, which appears rather rare in this sector!...
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Comment on agent fees
On the high side but acceptable given quality of property and level of service.
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Dec 12,2015
Minithumbup
By:
Dec 12,2015
0 people found
this helpful
We have moved abroad & have never rented out our our before. Northwoods were very efficient & thorough in explaining everything. We use the guaranteed rent scheme which is excellent & very competitive. The maintenance issues which have arisen have been excellently communicated & very quickly acted upon & the outcomes of the issues have been clearly communicated. Would highly recommend Northwoods Hereford - lovely staff & really friendly....
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Comment on agent fees
Very competitive.
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Dec 01,2015
Minithumbup
By:
Dec 01,2015
0 people found
this helpful
Anna and Charlotte have always helped us whenever we have needed them with our house. They always respond quickly and whenever we have had a problem is has been solved that same day. They are always polite, helpful and welcoming. Exceptional customer service and friendliness every time....
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Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
Well it all starts with phone call to the office. NorthWood has a friendly team of staff that are always willing to help and made me feel so easy with the process of looking for my little place to rent. On the day of the vueing of the property, I was shown around by Shaun Grantham who showed me with great detail and helping me see the great potential of the property. After having a meeting with the landlady and all party's was happy I was then taken around the property a final time for a more t...
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Nov 12,2015
Minithumbup
By:
Nov 12,2015
0 people found
this helpful
From the first time I walked into Northwood I was made to feel welcome all the staff are very friendly, Anna is absolutely lovely she is very professional friendly and efficient and nothing is too much trouble for her, Elliot showed me round the property and he is friendly and very professional. Northwood have been fantastic all the way through my tenancy....
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Nov 01,2015
Minithumbup
By:
Nov 01,2015
0 people found
this helpful
I found the whole team to be very helpful, approachable and prompt in responding. The do make efforts to fit in your needs and requirements within their limitations and try to achieve the best for the customer. Good luck to the team. If I decide to but a property I would approach northwood hereford....
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Comment on agent fees
Nominal.
Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
0 people found
this helpful
Both my wife and myself found this company extremely professional,customer friendly,proactive rather than reactive,very pleasant and polite in handling any request or demand. I found Elliott very polite,informative,reassuring ,mature and business like but most importantly for me punctual for meetings and telephone call backs.I will have no hesitation in recommending this company and their staff to anyone who wishes to contact me....
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Oct 03,2015
Minithumbup
By:
Oct 03,2015
0 people found
this helpful
Both Anna and Charlotte were very genuine in their approch. They both excel in their politness and professionalism, making me feel comfortable in dealing with any issues or problems. Both were very kind and understanding, explaining everything thoroughly with no room for error. Anna has a great personality and makes you feel welcome, with charlotte also putting smiles on faces through her sense of humour. Great letting agency to do business with as they are very close knit and down to earth. Def...
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Aug 18,2015
Minithumbup
By:
Aug 18,2015
0 people found
this helpful
As a service engineer of 25years. i find working with Northwood Hereford very efficient and straight forward with a professional approach...
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Aug 13,2015
Minithumbup
By:
Aug 13,2015
2 people found
this helpful
As a landlady I have found Northwood Hereford excellent at looking after my property. They make everything so easy and I'm very confident all is well. They are also very friendly and efficient when I make contact with them....
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Comment on agent fees
I use the platinum service. I think the fees are rather high as a percentage of the rent, but I'm happy that they do everything promised in the contract
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Aug 06,2015
Minithumbup
By:
Aug 06,2015
2 people found
this helpful
Over the last few years I have found the Northwood Hereford Management & staff team very thorough & professional in their dealings with my property....
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Jul 30,2015
Minithumbup
By:
Jul 30,2015
5 people found
this helpful
Since the company has been taken over they are mush more helpful. I had asked the previous owners well over a year ago to have a light fixed which is 15feet in the air.nothing happened. I mentioned it to elliot when he came out to renew my tenancy and within a couple of days Rebecca rang me and organised a contractor to fix it . They arrived spot on time and we're extremely helpful ..so much better service and when I met Rebecca for the first time she put me at ease with her courteous manner . I...
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Comment on agent fees
I do feel ‚£60 for a renewal of tenancy every 6 months is excessive. If it was a year I would have no problem. My daughter rents different properties from other agencies and that particular fee does not apply.
Was this helpful? Yes
Jul 30,2015
Minithumbup
By:
Jul 30,2015
5 people found
this helpful
Very helpful and friendly staff. Elliott handled the viewing and contract signing, he was approachable and answered all questions I had regarding the property and all fees knowledgably. Anna handled the application process, she was extremely friendly and kept me updated throughout the process making it as painless as possible. I receive regular updates regarding planned maintenance and property visits. I would happily recommend this branch of Northwood to anyone....
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Jul 18,2015
Minithumbup
By:
Jul 18,2015
6 people found
this helpful
Very professional and courteous service. Excellent communication and updates throughout the process made selling our house simple and stress free. Would happily use Elliot at Northwoods in the future to deal with our other properties....
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Jul 15,2015
Minithumbup
By:
Jul 15,2015
4 people found
this helpful
The team at Northwood (Hereford) are extremely helpful and efficient. They manage the property and tenants very well, keeping me informed of any maintenance needed or upcoming safety certificate expiry. I cannot recommend them highly enough....
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Jul 15,2015
Minithumbup
By:
Jul 15,2015
2 people found
this helpful
I have recently just moved to my property to Northwood Lettings. The service is excellent. Very fast and efficient. Shaun and Elliot have been quick to resolve any problems or queries. Would highly recommend them....
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Jul 15,2015
Minithumbup
By:
Jul 15,2015
2 people found
this helpful
Rob was very helpful setting the contacts when we decided to let our property. All the staff were easy to talk to and nothing was too much trouble...
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Jul 14,2015
Minithumbup
By:
Jul 14,2015
3 people found
this helpful
Nothing but a good experience expected and given. From first introduction using guaranteed rent to arranging maintenance issues with no fuss....
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Jul 14,2015
Minithumbup
By:
Jul 14,2015
3 people found
this helpful
As a landlord, we have used Northwood for 3 years now and have been extremely happy with the service received. We have found them to be extremely professional, honest and helpful, often giving us advise and making suggestions, which have been gratefully received. We will continue to use them going forward as they have found us great tenants over the years....
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Jul 13,2015
Minithumbup
By:
Jul 13,2015
3 people found
this helpful
I have been renting out 3 properties through Northwood for 2 years now, during this time I have been extremely pleased with their service. The Guaranteed Rent scheme is ideal for anyone who requires a sustainable steady income, perhaps in to retirement , with little or no personal input required. Because the landlord can maintain total anonymity from the sub-tenant, there is absolutely no chance of mid-night phone calls or other such unwelcome approaches. Any problems which do arise can be dealt...
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Comment on agent fees
Very reasonable, for such a comprehensive service. Eradicates all the pitfalls of conventional property rental, with guaranteed monthly income , complementing the prospects for longer term capital growth.
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Jul 13,2015
Minithumbup
By:
Jul 13,2015
2 people found
this helpful
Northwood were excellent in organising the rental of our barn. Dealing with the tenancy agreement and doing a thorough inventory. More recently Elliott gave us some very good advice regarding rentals. Also very competitive on price....
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Jul 13,2015
Minithumbup
By:
Jul 13,2015
2 people found
this helpful
This is the first time I've dealt with Northwood Lettings. The service is excellent. Very efficient with the whole process when I first took on the property. They have been quick to resolve any problems or queries. Would highly recommend them to family and friends....
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Jul 13,2015
Minithumbup
By:
Jul 13,2015
2 people found
this helpful
Northwood have been managing my property since 2012. They've provided great service in all aspects of the management. They check the property regularly which is very important to me and also provide an excellent and efficient service if anything goes wrong or any work is required....
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Jul 12,2015
Minithumbup
By:
Jul 12,2015
2 people found
this helpful
Northwood manage a number of our properties & being reasonably old they require a reasonable amount of attention. I have found all the team most helpful & diligent in their application of our needs, often going above & beyond. Many thanks....
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Comment on agent fees
Northwoods fees are very fair & reasonable for the effort required in managing our properties.
Was this helpful? Yes
Jul 12,2015
Minithumbup
By:
Jul 12,2015
3 people found
this helpful
I have let 6 properties in Pembridge for over 20 years, first of all privately and then through agencies. I have used Northwood ( Hereford) since 2010 and they have managed them since Dec. 2011 when we moved to Australia as permanent residents. They have helped us maintain and give advice to manage the properties efficiently and smoothly throughout those years. Communication has been by Internet from Australia and this has helped establish quick and effective action when required....
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Areas covered
  • HR1
  • Herefordshire
  • HR2
  • Monmouthshire
  • HR3
  • HR4
  • NP4
  • NP5
  • NP6
  • NP7
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £110,000
  • Max: £169,000

Letting
  • Min: £0
  • Max: £110,000

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
34 0 15 1 1 0 0 0 1 0
Anna Smolyaeva Anna Smolyaeva
9 reviews

About Anna Anna joined Northwood (Hereford) in March 2015 and exudes great energy and drive. Her key responsibility is in tenant administration, ensuring our tenants are fully referenced and credit checked, as w View full profile
Shaun Grantham Shaun Grantham
19 reviews

About Shaun Shaun is the joint owner/ Director of Northwood (Hereford) and has a working career stretching 26 years. Having worked for several multi-nationals at Director level in Sales and Marketing worldwide, S View full profile
Rebecca Ericson-Grantham Rebecca Ericson-Grantham
5 reviews

About Rebecca Rebecca is the joint owner/ Director of Northwood (Hereford) with a background in Corporate Marketing. A Masters in Business Administration, allied with a 20 years career, positions Rebecca well to ac View full profile
Anna  - upload your photo Anna
1 reviews

About Anna No description set View full profile
Charlotte  - upload your photo Charlotte
1 reviews

About Charlotte No description set View full profile
Jane  Carter  - no image available Jane Carter
Branch Manager
3 reviews

About Jane No description set View full profile

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Fees

On house sales, we flex our fees depending on what you want. Our fee range is from 1% - 1.5%.

Whether as a Tenant or Landlord, our Lettings fees are positioned to be the most competitive in the market, . All fees are published on our website www.northwooduk.com (Hereford), so compare us to the market.
Last updated at 9:04 AM 15/07/2015 by allAgents

Complaints Procedure

Northwood aims to manage a high calibre lettings and estate agency business. Whilst we do our best to provide the very service and operate in the most exemplary matter, it is possible there may be reasons to advise of a customer concern or complaint. We therefore have a standard procedure for handling a concern, including an outlet via our Head Office, as follows;

The Compaints Officer
Northwood GB Ltd
The Main Barn, Cams Hall Estate
Fareham, Hampshire. PO16 8UT
Last updated at 9:04 AM 15/07/2015 by allAgents

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