Hereford, HR4
4.8/5, 93 reviews
95% recommended
100% sales valuation accuracy
83% sales fee satisfaction
89% lettings valuation accuracy
96% lettings fee satisfaction



Property Features

We are an award winning Herefordshire Estate & Lettings Agent with a team of local, friendly and passionate property experts offering the full range of Sales, Lettings and Property Management.Our offices are based in Hereford and Ross-on-Wye, but we cover the entire county including Leominster, Pembridge, Kington, Presteigne, Knighton, Ledbury, ... show more We are an award winning Herefordshire Estate & Lettings Agent with a team of local, friendly and passionate property experts offering the full range of Sales, Lettings and Property Management.

Our offices are based in Hereford and Ross-on-Wye, but we cover the entire county including Leominster, Pembridge, Kington, Presteigne, Knighton, Ledbury, and all the lovely places in between! We pride ourselves on our customer recommendations and reviews from the many landlords and sellers that entrust us with their properties. Likewise, happy buyers and tenants!

We help vendors throughout Herefordshire successfully sell their homes and work with landlords in professional management of their properties. We offer as well as usual management, our unique Guaranteed Rent – the perfect let it and forget it solution for landlords. Guaranteed Rent with no voids to worry about, or arrears with rent paid to landlords on a set date, every month! Vendors wanting to sell their home can expect an honest approach without pressure. We believe in a transparent relationship where we work together in order to get the best price for your property at a fixed rate, no upfront costs or hidden extras along the way.

So… whether you have a specific Sales or Lettings question, want some honest advice, or are ready to “go for it”, get in touch with the Team today!
Northwood - Visit Our Website

Opening Hours
Address

Northwood
41 Bridge Street, First Floor
Hereford
Herefordshire
HR4 9DG
01989 764050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 83% £110,000 £365,000
Lettings 89% 96% £370 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
47 1 32 3 2 0 3 1 4 0
Areas covered
  • HR1
  • Herefordshire
  • HR2
  • Monmouthshire
  • HR3
  • HR4
  • NP4
  • NP5
  • NP6
  • NP7
  • HR9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS SAGEagent The Guild
Latest Properties
Images & Videos

“I have used them twice to find tenants !Extr......”

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Oct 03,2022
Minithumbup
By: 'Mandy McCarthy'
Oct 03,2022
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I have used them twice to find tenants ! Extremely efficient service highly recommend! Tim Miller excellent estate agent ! Found tenant 4 days of taking property on to let...
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“What a wonderful estate agency....”

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Aug 29,2022
Minithumbup
By: 'Angeliki'
Aug 29,2022
0 people found
this helpful
What a wonderful estate agency. I have had dealings with several estate agencies both in London and Hereford, and I easily place Northwood top of my list. They work so hard - even coming out on a Sunday morning for a viewing! This combined with ...
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“What a wonderful estate agency....”

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Aug 29,2022
Minithumbup
By: 'Angeliki'
Aug 29,2022
0 people found
this helpful
What a wonderful estate agency. I have had dealings with several estate agencies both in London and Hereford, and I easily place Northwood top of my list. They work so hard - even coming out on a Sunday morning for a viewing! This combined with ...
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“Experts all round...”

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Aug 25,2022
Minithumbup
Leandra
By: 'Christie'
Aug 25,2022
0 people found
this helpful
I'm lucky enough to have experience with all the property management services the team provides and they are number ONE!...
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“Great Service...”

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Aug 24,2022
Minithumbup
By: 'Brian Enright'
Aug 24,2022
0 people found
this helpful
We've been very happy with our experience with Northwood thus far. Tim and the rest of the team has been very helpful in our move from the US to the UK as there are many differences regarding leases between the two. We would highly recommend ...
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“Apartment Purchase April 2022...”

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Aug 24,2022
Minithumbup
Shaun
By: 'Tracy Mattingkey'
Aug 24,2022
0 people found
this helpful
I purchased an Apartment through Northwood in April this year and I found the staff very helpful and informative throughout the whole process. Any issues were dealt with expediently and the purchase went through quickly. I can highly recommend Northwood for their professionalism and the ...
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“As an overseas owner landlord the Northwood t......”

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Aug 24,2022
Minithumbup
Shaun
By: 'Greg Price'
Aug 24,2022
0 people found
this helpful
As an overseas owner landlord the Northwood team take care of everything , tenant concerns, regulatory requirements, maintenance needs & sales when required. Great service all round, thanks....
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“These guys are amazing. Nothing but helpful a......”

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Sep 20,2021
Minithumbup
By: 'Katie Collins'
Sep 20,2021
0 people found
this helpful
These guys are amazing. Nothing but helpful and kind, guided me though everything and extremely accepting. I'm incredibly thankful of them....
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By: Shaun Grantham
Sep 20, 2021
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Thank you for the feedback. Much appreciated. Im glad all appears to have gone well. ...

“Tim was very helpful. Service is really quick......”

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Sep 09,2021
Minithumbup
By: 'Kerry'
Sep 09,2021
0 people found
this helpful
Tim was very helpful. Service is really quick and easy. Responds to emails straight away. Would 100% recommend them, brilliant service...
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“Shaun and Tim are very down to earth and hel......”

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Sep 09,2021
Minithumbup
Shaun
By: 'Greg'
Sep 09,2021
1 people found
this helpful
Shaun and Tim are very down to earth and helpful. I have used Northwood in Hereford (and Stoke) to both purchase and let properties. They have helped me solve some tricky issues with humour and resolve. The guaranteed rent scheme is excellent value. I wouldn't ...
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By: Shaun Grantham
Sep 09, 2021
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Thanks Greg and much appreciated. I recognise entirely how challenging buying and letting properties can, so any flexibility we can offer in coming up with ideas and solutions is always available ...

“Best Agent I have yet to use. Fast service ......”

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Sep 01,2021
Minithumbup
By: 'SF'
Sep 01,2021
0 people found
this helpful
Best Agent I have yet to use. Fast service and genuinely responsive to all sorts of questions. Flexible when I was away without phone signal, allowing a family member to correspond on my behalf. Very friendly too....
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“Tim has been great to us so far, he has been ......”

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Aug 31,2021
Minithumbup
By: 'Harry'
Aug 31,2021
0 people found
this helpful
Tim has been great to us so far, he has been very honest and helpful. He is very prompt at replying to our emails and we can't thank him enough....
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“Great service from all the team at Northwood.......”

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Aug 18,2021
Minithumbup
By: 'Jim'
Aug 18,2021
0 people found
this helpful
Great service from all the team at Northwood. I've been happily renting my property through them for years now and any issues including finding new tenants have always been dealt with fast and efficiently. Cheers!...
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By: Shaun Grantham
Aug 18, 2021
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Jim, thank you for your kind feedback. It is much appreciated. ...

“Review...”

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Aug 09,2021
Minithumbup
Stephen
By: 'Alexander Tucker'
Aug 09,2021
1 people found
this helpful
Northwood have continued to find good tenants for my property with very minimal vacant time and have always been quick to communicate if issues have arisen. Keep up the good work! Thanks....
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“We just completed on the purchase of a property in ......”

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Aug 09,2021
Minithumbdown
Shaun
Leandra
By: 'Peter'
Aug 09,2021
0 people found
this helpful
We just completed on the purchase of a property in Pembridge, Herefordshire. Northwood was the selling agent. We largely dealt with Shaun Grantham, but also with some of his team. It wasn't an entirely straightforward transaction as we were buying part of a title, with ...
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“I've corresponded with Tim from the Hereford ......”

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Jul 31,2021
Minithumbup
By: 'Annette'
Jul 31,2021
0 people found
this helpful
I've corresponded with Tim from the Hereford branch after an initial mishap. I have been very impressed with the on going level of professional. This included prompt responses via email and telephone conversations with clear communication. Tim also demonstrated a helpful, caring and conscientious attitude ...
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By: Shaun Grantham
Jul 31, 2021
View all comments (1)
Thank you so much for this meaningful review. I’m so glad you received the service desired. Again, thanks ...

“I was a tenant with this estate agents. Great......”

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Jul 14,2021
Minithumbup
By: 'Rhiannon'
Jul 14,2021
0 people found
this helpful
I was a tenant with this estate agents. Great agency, friendly staff, prompt email replies, fast services to the property and flexible....
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“Tim went the extra mile and has been pleasant......”

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Jul 09,2021
Minithumbup
By: 'Samantha Robyn Ward'
Jul 09,2021
1 people found
this helpful
Tim went the extra mile and has been pleasant and easy to deal with. Nothing has been too much trouble and has empathy and understanding with the buyer and seller wanting best for both parties...
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By: Shaun Grantham
Jul 09, 2021
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Thank you for the review. I'm glad we took some of the stress out of the process. Take care and good luck ...

“As a Landlord living abroad this could pose p......”

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Jul 09,2021
Minithumbup
Leandra
By: 'Greg Price'
Jul 09,2021
1 people found
this helpful
As a Landlord living abroad this could pose problems but with Northwood nothing is too much trouble- great management & assistance....
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By: Shaun Grantham
Jul 09, 2021
View all comments (1)
Thanks Greg. That is very kind of you. ...

“All staff were incredibly helpful, and answer......”

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Jul 04,2021
Minithumbup
By: 'Meghan'
Jul 04,2021
0 people found
this helpful
All staff were incredibly helpful, and answered all my questions, exceptionally friendly and very quick responses. I love my new room and I'm grateful for their services...
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“I have let my property through Northwood for ......”

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Jun 30,2021
Minithumbup
By: 'Beth'
Jun 30,2021
0 people found
this helpful
I have let my property through Northwood for over 6 years and am currently in the process of selling this property with their help. I have found them to be excellent in all aspects, always keeping in touch and answering questions/ dealing with issues swiftly. Tim ...
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“Quick and easy application to start renting...”

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Jun 30,2021
Minithumbup
By: 'Daniel'
Jun 30,2021
0 people found
this helpful
Went to view a property i saw online. Was very happy with communal areas and the bedroom. Applied via email thanks to Tim and the whole process was completed within 24 hours. Thank you so much for your help....
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“Wonderful company.They sold our house within......”

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Jun 26,2021
Minithumbup
By: 'Jane'
Jun 26,2021
1 people found
this helpful
Wonderful company. They sold our house within a week. Delighted with them. Thank you Northwood. They are also amazing at finding perfect tenants. We also used this service....
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By: Greg McFarlane
Sep 09, 2021
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Excellent friendly service. I have used the company for years with different properties and would not go elsewhere. Guaranteed rent scheme is excellent value. Cheers Shaun and Tim?? ...

“Problem tenant...”

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Mar 02,2021
Minithumbup
Leandra
By: 'Kerry Harbour'
Mar 02,2021
1 people found
this helpful
Today we experienced a problem with the tenant currently renting my parents property. The problem was quickly solved by the help of two employees at your Hereford branch Tim and Leandra. Very happy with the outcome....
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Was this helpful? Yes
By: Shaun Grantham
Mar 03, 2021
View all comments (1)
Thank you enormously for the feedback. It means a lot to our staff as they do work hard to try and deliver the best service. I’m glad your particular concern was dealt with well. ...

“Great personal service ....”

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Jan 26,2021
Minithumbup
By: 'Lynette Anthony'
Jan 26,2021
0 people found
this helpful
Personal touch and going that extra mile Could not have been more helpful you just get a great service You are tested as a person not just a potential client Thank you...
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“The single best UK Lettings Agency; Northwoo......”

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Nov 23,2020
Minithumbup
Charlotte
By: 'Garrick'
Nov 23,2020
0 people found
this helpful
The single best UK Lettings Agency; Northwood is a fantastic company with incredible properties available across the board, however what separates this company from all others is the staff. Tim and Charlotte of the Hereford division are incredible. I have dealt with numerous letting agencies ...
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“Went to view a property on. the Friday and ha......”

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Oct 17,2020
Minithumbup
Leandra
By: 'Ben'
Oct 17,2020
0 people found
this helpful
Went to view a property on. the Friday and had offer accepted and deposits paid by 10am the following day. Everyone was really pleasant, and open. It's really nice when things are just made effortless. Tim and Leandra are genuinely nice people who understood the ...
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“Tim Miller is an extremely impressive agent. ......”

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Jun 22,2020
Minithumbup
By: 'Josephine'
Jun 22,2020
0 people found
this helpful
Tim Miller is an extremely impressive agent. He is fast, responsive and professional. He is excellent in his communication with me which is challenging given that I am in New Zealand . I trust him with managing my property . He has demonstrated that he has found ...
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“Amazing service very professional! Tim was e......”

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Jun 18,2020
Minithumbup
By: 'Abbie'
Jun 18,2020
0 people found
this helpful
Amazing service very professional! Tim was extremely professional and worked so quick in processing everything we had a very exciting result just a couple hours after viewing! Extremely impressed....
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“Excellent and Professional Service...”

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Jun 05,2020
Minithumbup
By: 'Shireen'
Jun 05,2020
0 people found
this helpful
This week I had the pleasure of dealing with Tim. The service provided by Tim was professional and efficient. From viewing the property and completing the paperwork this was made to be easy and fast. Tim was very quick and very helpful when answering questions. ...
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Staff picture Shaun
(21)
Staff picture Leandra
Staff picture Rebecca
(5)
Staff picture Shaun
No image available Stephen

Vendor Fees

1% plus VAT of the agreed Sale price, payable upon completion.

No upfront fees!

Landlord Fees

Guaranteed Rent
If you are renting your property to us on the Guaranteed Rent Service, we will not charge you any fees at all.

Charges will apply for our other services, please see the table below for details of these.

Set Up Fee for Fully Managed and Rent Collection
When you first instruct us on either of these schemes you will have to pay a Set Up Fee. This fee covers all the cost of advertising, finding a tenant, compiling the inventory and drawing up agreements etc. The Set Up Fee is payable each time you instruct us to find a new tenant for your property.

A fee for protecting the tenant’s deposit may be charged separately to cover our costs.

Commission for Fully Managed and Rent Collection
We charge a monthly commission for the ongoing management of your property, which will depend on the level of service you require.

Renewal Fee for Fully Managed and Rent Collection
If you are happy to renew the tenancy we may charge you a Renewal Fee, payable prior to the tenant signing a new agreement.

Tenant Find Charges
If you simply want us to find a tenant for your property, we will charge you a one off fee. This fee covers all the cost of advertising, finding a tenant, compiling the inventory and drawing up agreements etc.

Renewal Fee for Tenant Find
If you are happy to renew the tenancy we may charge you a Renewal Fee, payable prior to the tenant signing a new agreement.

Our Fees
Charge (inclusive of VAT where applicable)
Standard Set Up Fee – Fully Managed £300
Standard Monthly Commission – Fully Managed 12% – 14.4%
Standard Set Up Fee – Rent Collection £300
Standard Monthly Commission – Rent Collection 9.6%
Standard Tenant Find Fee £495 (66% of 1st month rent or min £495)
Tenant Find Renewal Charges £75

Any percentage fees shown are calculated based on the monthly rent

We hold Clients Money Protection insurance provided by Safeagent – Safeagent Scheme

Tenant Fees

TENANT FEE GUIDE

Before the tenancy starts (payable to Northwood (Hereford) Ltd “the Agent”).
Holding Deposit* – Maximum of 1 weeks rent per tenancy (England and Wales)
* This may be a non-refundable payment

This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed

Deposit**
– 5 weeks’ rent (properties in England)
– This is to cover any damages, dilapidations & defaults on the part of the tenant during the tenancy.
– 6 week’s week’s rent. If a pet has been permitted the deposit will increase by an extra 1 week’s rent per pet (properties in Wales)

During the Tenancy (payable to the Agent)
For English Properties:

Payment of interest for the late payment of rent 3% above Bank of England base rate.

For Welsh properties:

Payment for the late payment of rent [£35 Inc VAT]
Payments in Default – payment for a breach of the tenancy agreement as prescribed in the Tenancy Agreement – These may include reasonable costs or losses incurred for loss of keys, security devices, missed appointments, wilful or negligent damage to property, emergency call out fees caused by Tenant’s actions or early termination.

During the Tenancy if permitted and applicable.
Utilities – gas, electricity, water and sewerage
Communications – telephone and broadband.
Installation of cable/satellite.
Subscription to cable/satellite supplier.
Television licence.
Council Tax.

Lost Keys or other Security Devices
Tenants are liable for the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc VAT), if appropriate, for the time taken replacing any lost keys or security devices.

Variation of Contract (At Tenant’s Request and if agreed by Landlord).
£50 (inc VAT) to cover agent’s costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.

Change of Sharer (At Tenant’s Request and if agreed by Landlord)
£50 (inc VAT) per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with amending the tenancy agreement to reflect the change.

Variation of Contract (At Tenant’s Request and if agreed by Landlord)_
£50 (inc VAT) to cover agent’s costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.

Early release from tenancy
If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:

i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv) These costs will be no more than the maximum amount of rent outstanding

Other permitted payments.
Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.

Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.

Tenant Protection
We hold Client Money Protection through safeagent. We are also a member of The Property Ombudsman, which is a redress scheme.
Last updated at 14/07/2021, 3:58 PM by Rebecca Ericson-Grantham
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood aims to manage a high calibre lettings and estate agency business. Whilst we do our best to provide the very service and operate in the most exemplary matter, it is possible there may be reasons to advise of a customer concern or complaint. We therefore have a standard procedure for handling a concern, including an outlet via our Head Office, as follows;

The Compaints Officer
Northwood GB Ltd
The Main Barn, Cams Hall Estate
Fareham, Hampshire. PO16 8UT
Last updated at 9:04 AM 15/07/2015 by allAgents

Awards won by Northwood, Hereford HR4 9DG



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Northwood

Branch - Hereford, HR4