• Keith Knight
    Keith Knight
  • Dane Watson
    Dane Watson
  • Angela Field
    Angela Field
Welcome to Northwood Hastings Estate and Lettings Agency, the place to go for hassle free renting, buying or selling. If you're a prospective landlord, vendor, tenant or purchaser looking for a team of local experts who really care, then look no further! Our office in Hastings offers the unique Guaranteed Rent scheme for landlords looking for a true "let and forget" service. We also offer a range of options for landlords including, Tenant Find, Rent Collection, Fully Managed as well as our dist Read full description...inctive Guaranteed Rent scheme. If you have a property in the Hastings, St Leonards and surrounding areas contact us today. If you are looking to sell we listen and work with you to choose the right selling package that will get you the best possible price, in the fastest possible time and in the most efficient and stress-free manner, all at really competitive rates. We offer you packages which include professional photographs, floor plans and audio tours alongside continuous marketing through a number of internet portals, including Rightmove, to enhance your property particulars. With our teams' knowledge of Hastings, St Leonards and surrounding areas we aim to provide you with a level of service that outweighs our competition. If you're interested in arranging a free, no obligation market appraisal without the hard sell then contact our team on 01424 723523 or hastings@northwooduk.com.
Northwood

37 Havelock Road Hastings
East Sussex
TN34 1BE

01424 723523

Jul 04,2016
Minithumbup
By:
Jul 04,2016
Featured Review
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Keith and Angela were very pleasant to deal with; very friendly and efficient. During our tenancy they were quick to respond and always transparent with us. When our landlord decided to sell they went the extra mile to smooth our exit from the flat and help us find a new home....
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Dec 03,2015
Minithumbup
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Dec 03,2015
Featured Review
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Having been a customer of many lettings agents during 20+ years as a landlord I have never come across a company as easy to deal with as Northwood Hastings. They introduced an excellent tenant, dealt efficiently with all the administration and manage the property with consummate professionalism. Whenever I call or email the office I can be sure that anything I raise will be efficiently dealt with. The team demonstrate that they genuinely want to do the best for their clients. I wish I had discov...
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Nov 19,2015
Minithumbup
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Nov 19,2015
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Northwood in Hastings were professional, friendly to deal with, efficient and effective. They found a purchaser willing to pay the asking price, made the neccesary enquiries and kept the purchaser on board through some tricky negotiations. Although I became somewhat pessimistic they kept me informed at all stages and their reassurances proved valid. I have no hesitation in recommending them as selling agents....
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Nov 18,2015
Minithumbup
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Nov 18,2015
Featured Review
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Northwood have been a real pleasure to work with throughout this process, where I was purchasing a property through them. They were always keen to help, always friendly and extremely helpful. Also I should add that they were very patient and understanding during a particularly bumpy patch, where I had delays and difficulties with my sale, and this helped a great deal, and was very much appreciated. Highly recommended....
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Aug 30,2015
Minithumbup
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Aug 30,2015
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I do not write reviews, ordinarily, however, in this instance I feel compelled to write a few words. Within a few minutes of walking into Northwood Hasting I knew I had made the right decision. Throughly professional balanced perfectly with a personal touch. This was a difficult sale, as was later to transpire. All aspects of this sale, the good and the bad, was handled seamlessly by Keith and his team. The service they provided was second to none that, I have come across in forty five years in ...
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Comment on agent fees
Worth every penny.
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Aug 18,2015
Minithumbup
By:
Aug 18,2015
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The Agent, Keith Knight, was always polite, considerate, reliable and honest. He provided regular updates during the sale, and if there were any problems or issues, he acted on them immediately. I would personally recommend Keith Knight to any prospective seller....
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Comment on agent fees
Reasonable
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Aug 14,2015
Minithumbup
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Aug 14,2015
0 people found
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These guys where brilliant when I got this flat, Keith showed me round and was a really nice guy and put my mind at ease. And any problems I had Dane was always there to help me out, also thanking Angela as she helped when there was issues with the upstairs neighbour....
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Aug 11,2015
Minithumbup
By:
Aug 11,2015
1 people found
this helpful
I had a very pleasant experience with Northwood estate agents. I found them to be very professional. They kept me fully informed throughout my purchase. I mainly dealt with Keith Knight. but I have to say all the staff were friendly and most obliging. Highly recommend them....
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Aug 10,2015
Minithumbup
By:
Aug 10,2015
2 people found
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As a property developer I approached Northwood Hastings amongst many other agents in the area. I have been highly impressed from the start by the professionalism of Keith Knight and his team. It could be said that Keith is an 'old school' agent. This is good. Unlike many they don't give over-inflated value estimates as sadly do most of the large chains these days. As a developer this is essential because I need to have reliable estimates in order to assess any potential project. To any pros...
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Aug 07,2015
Minithumbup
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Aug 07,2015
0 people found
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The agent Dane Watson was on time, friendly and professional. He introduced me to the vendor which was great for any personal views on the property ie. neighbours, surrounding area. During the visit I didn't feel rushed or pushed in making any decision. The whole visit was enjoyable and professional. I did end up buying the property and I'm so happy now! The follow up service by Kieth was also great, can't fault anything....
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Aug 06,2015
Minithumbup
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Aug 06,2015
3 people found
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This is a letter i wrote to the owner after the purchase of my property.. Dear Mr Ryder I had been meaning to send this email some months ago but have only just managed to escape work emails and catch up with my own bits. In February I bought a house through your Hastings Branch. I had been looking for a house for two years and had been gazumped or had survey problems several times almost to the point where I was giving up! I decided to spend a day in Hastings trudging around estate...
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
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First class service from start to finish. Keith did the viewing, excellent customer service, had all the answers to all of our questions Angela in the office, first class. Always polite and very professional, always calls back when she says she will, nothing is too much trouble for her. Dane, handling the outside office enquiries, again first class. Organised new garage door locks, was excellent at making and keeping viewing appointments and dealing with handover of the rental property. A ve...
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Aug 19,2014
Minithumbup
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Aug 19,2014
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The sales and lettings team, led by the diligent Keith Knight, made every effort to keep things running efficiently and smoothly during my house sales, house purchases and subsequent letting thereof. Valiant performance all round from skilled and committed members of Northwood Hastings. Fully recommend them for all services. You won't be disappointed....
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Comment on agent fees
Fees are not the cheapest but you will get what you pay for...top quality service. I have taken advantage of the \'guaranteed rental income\' which gives me peace of mind.
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Areas covered
  • TN31
  • TN32
  • TN33
  • TN34
  • TN35
  • TN37
  • TN38
  • TN39
  • TN40
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £130,000
  • Max: £265,000

Letting
  • Min: £0
  • Max: £0

NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 3 0 4 0 4 0 0 0
Keith Knight Keith Knight
Area Manager
13 reviews

About Keith Area Manager Keith's estate agency experience in the Sussex coast area extends to some thirty years, having been actively involved in all aspects of the profession. As Area Manager his role include View full profile
Dane Watson Dane Watson
Negotiator
6 reviews

About Dane Negotiator Dane'?s role is to assess and list new Lettings & Sales properties. Being born in Hastings and living in the area all of his life, he has a wealth of knowledge on Hastings and the surrou View full profile
Angela Field Angela Field
Office Administrator
4 reviews

About Angela Office Administrator Angela started working for Northwood in 2013. She has spent a number of years working within administration and customer service and brings this experience to her day to day ro View full profile

Job vacancies

Please see a list of jobs available

Fees

Tenant Fees.

Charge (inclusive of VAT where applicable)

Reservation Fee £200.00
Administration Charge - Single Person £180.00
Administration Charge - Couple £240.00
Administration Charge - Additional Applicant £120.00
Guarantor £120.00
Renewal Charge £45.00
Late Payment of Rent £30.00
Early Release from Tenancy £240.00
Mortgage/Landlord References £30.00
Minimum Arrangement Fee £60.00
Overpayment of Rent £30.00


Landlord Fees.

Charge (inclusive of VAT where applicable)

Standard Set Up Fee - Fully Managed 60%
Standard Monthly Commission – Fully Managed 12%
Renewal Fee - Fully Managed £96.00
Standard Set Up Fee – Rent Collection 60%
Standard Monthly Commission – Rent Collection 10.8%
Renewal Fee – Rent Collection £96.00
Standard Tenant Find Charges 60%
Tenant Find Renewal Charges £96.00
Last updated at 1:54 PM 20/05/2016 by allAgents

Complaints Procedure

COMPLAINT HANDLING PROCEDURE

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer

Northwood GB Limited

The Main Barn, Cams Hall Estate

Fareham, Hampshire

PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation

What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within twelve months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 1:54 PM 20/05/2016 by allAgents

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