As a leading Edinburgh estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

13 Comely Bank Road Edinburgh
City of Edinburgh
EH4 1DR

0131 343 1717
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Properties to Rent

“ Owners and renters beware... ”

Apr 25,2018
Minithumbdown
By: 'Brigette'
Apr 25,2018
1 people found
this helpful
My partner and I rented with Northwood for 8 months and they were simply terrible. We were able to get out of what should have been a 12 month lease as Northwood broke the terms of the lease by allowing people to come into the flat without ...
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Was this helpful? Yes
Feb 03,2018
Minithumbup
By: 'Geoff & Janet Linda'
Feb 03,2018
1 people found
this helpful
My wife and I rented a flat via Northwood Properties. The entire experience was very positive and everyone at Northwood were friendly and professional....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 12,2017
Minithumbdown
By: 'Lewis'
Nov 12,2017
3 people found
this helpful
Absolutely disgraceful company. I've rented for the past 8 years and in all my experience of reasonable and difficult letting agents, Northwood UK is by far the worst. Where to start? -As not all the tenants are UK Citizens, we were charged double the standard ...
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Comment on agent fees
Expensive
Was this helpful? Yes
By: Mary
Mar 31, 2018
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Hi Lewis, We are having the same problems with Northwood. Did they also charge you with any admin fees or extra charges on the first month rent? Thanks, Regards. ...
Sep 06,2017
Minithumbdown
By: 'Rimah'
Sep 06,2017
2 people found
this helpful
I have been renting all my life and this is the worst agency I have ever dealt with. I had some issues with them for entering the property without notice? Can you imagine you're sitting in the living room with your little ones and someone ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Mary
Mar 31, 2018
View all comments (1)
Hi Rimah, We are having problems with Northwood too. Did you also have to pay any admin fees or any extra payment on the first month of the tenancy? Are you also taking any actions agains them? Please send us a private message if you prefer. Thanks, Regards, Mary. ...
Jul 03,2017
Minithumbup
By: 'Tejas Ranpara'
Jul 03,2017
1 people found
this helpful
I've been tenant with Northwood Edinburgh for past several years and I have had fantastic experience with Northwood letting agency. The staff members have through knowledge on letting business and they are always helpful to the tenants as well as landlords. All o their staff ...
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Comment on agent fees
The Northwood is fantastic and not charging any agent fees.
Was this helpful? Yes
May 13,2017
Minithumbup
By: 'Joanna K'
May 13,2017
1 people found
this helpful
One of the best service on properties market, always keen to help, professional, able to compromise if needed, nice people, quick reactions....
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Comment on agent fees
good-standard in area
Was this helpful? Yes
Mar 17,2017
Minithumbup
By: 'Lyn Trotter'
Mar 17,2017
2 people found
this helpful
I have dealt with Stuart and his staff for the last two years, firstly when renting out my flat and more recently when selling the same property. I had a bad experience renting out my flat through Gumtree and was recommended to use Northwood by ...
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Comment on agent fees
Perhaps slightly higher than other agencies, but most definitely worth every penny!
Was this helpful? Yes
Dec 03,2016
Minithumbdown
By: 'Unhappy customer'
Dec 03,2016
6 people found
this helpful
Horrendous, not a fan of this letting company. They started off so pleasant and I thought they where lovely, until we moved in. We lived on the top floor and we had mice, upon ringning the letting agency they told us they received another complaint ...
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Was this helpful? Yes
Sep 10,2015
Minithumbup
By: 'Camron & Anita'
Sep 10,2015
3 people found
this helpful
For well over 2 years the team at Northwood managed a property we rented. Service was always fast, staff honest and everything was handled without a sweat. The team in Dean Park Street were always very helpful not only in the office even the maintenance gent (...
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Was this helpful? Yes
Jul 11,2015
Minithumbdown
By: 'Christine'
Jul 11,2015
3 people found
this helpful
On the whole I would not recommend Northwood Letting Agents to anyone as I have been with numerous letting agents and none have acted with the disregard of the safety as they have with regards to the loose wall socket and other areas of concern. ...
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What agent could do to change your mind?
Responded to issues surrounding the flat
Attached Files
Comment on agent fees
Illegal fees according to Shelter, which I will be pursuing in court
Was this helpful? Yes
By: Hugh Logan
Jul 13, 2015
View all comments (1)
Hi Christine, thank you for your comments regarding your tenancy with us. I am naturally disappointed that you feel as though the service was not what you could have expected. It would appear as though you moved out of your property over a year ago and we have no record of any complaint regarding the service from you? In respect of inspections, we do carry these out on a quarterly basis and this helps us to ensure that both owner and tenant are happy with the condition of the property. We reali ...
Jul 05,2015
Minithumbdown
By: 'DisgruntledCustomer'
Jul 05,2015
2 people found
this helpful
I have been renting for around 13 years, and without doubt this was the worst letting agency I ever dealt with. Northwood appear to be 100% focused on the landlord, with little/no consideration given to tenants. During our time Northwood facilitated 3 visits from Whirlpool for a ...
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What agent could do to change your mind?
Gear towards tenant and try not to email you from a shared mailbox implying that you * wet the bed.
Attached Files
Was this helpful? Yes
Aug 17,2014
Minithumbdown
By: 'John'
Aug 17,2014
3 people found
this helpful
AVOID if you can. Especially if you are tenant. unfair treatment and hidden charges everywhere. Ignoring all calls and other communication when you need something....
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Was this helpful? Yes
Mar 05,2014
Minithumbdown
By: 'tenant_1235813'
Mar 05,2014
4 people found
this helpful
If you\'re a tenant, my advice is to avoid Northwood. I could literally write a book on how bad my experience was, but I will summarise the negative points: 1. Right from the start, they couldn\'t wait to get tier hands on my money, ...
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Was this helpful? Yes
By: tenant_1235813
Mar 06, 2014
View all comments (1)
I declare the statements I previously made above invalid. The Former Tenant tenant_1235813 ...
Feb 12,2014
Minithumbup
By: 'Ryan'
Feb 12,2014
0 people found
this helpful
For the duration of our letting I had a positive experience with Northwood. Staff were courteous and on the occasions that I had problems they were able to help resolve issues quickly. The real problems came at the end of the letting period. Inventory would ...
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Was this helpful? Yes
Feb 05,2014
Minithumbup
By: 'Helen'
Feb 05,2014
0 people found
this helpful
We used the Guaranteed rent scheme which suited us well - the monthly income was lower than we\'d have liked but on the plus side it gave us the security we needed when renting our home whilst we were abroad. The staff at the ...
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Was this helpful? Yes
Aug 24,2013
Minithumbdown
By: 'martin'
Aug 24,2013
3 people found
this helpful
Disgusted, the original plan we had with this property was for myself and my girlfriend to ove out and my sister and her friend to move in. But due to some extreme violence from residents upstairs (which resulted in my sister getting a black eye) ...
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Was this helpful? Yes
By: martin
Nov 26, 2013
View all comments (1)
I declare the statements I previously made above invalid. The Former Tenant Martin ...
Mar 04,2013
Minithumbup
By: 'Gordon'
Mar 04,2013
0 people found
this helpful
Great Company. They doing everything for you and they are so easy to deal with. Their guaranteed rental programme protects you from all the void periods and they even pay you when there is no tenant. I used them for 3 years until I came back ...
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Was this helpful? Yes
By: Gordon
Mar 07, 2013
View all comments (1)
Sorry, I meant to give 5 stars for this review. Can Allagents please amend. ...
Feb 28,2013
Minithumbup
By: 'Georgina G'
Feb 28,2013
2 people found
this helpful
Brilliant Property Management team. Efficient, prompt and reliable. Guaranteed rent structure may be more expensive but I am able to sleep at night from over 10,000 miles away. Fairly priced maintenance team. I wish they had agencies as good as this in Australia. Northwood Edinburgh really ...
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Was this helpful? Yes
Feb 19,2013
Minithumbup
By: 'Michelle'
Feb 19,2013
2 people found
this helpful
We \'d like to thank all the staff at Northwood for providing a great service and looking after our property so well and acting immediately should we had any concerns relating to our home. We were slightly apprehensive when the time came to returning to ...
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Was this helpful? Yes
Feb 12,2013
Minithumbup
By: 'Jo Munro'
Feb 12,2013
1 people found
this helpful
I recently rented a property from Northwood - and I had a very positive experience. They were very professional and any minor issues with the property were dealt with quicky and effectively which is always important when you are renting a property. I would have ...
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Was this helpful? Yes
Feb 06,2013
Minithumbup
By: 'Bill'
Feb 06,2013
0 people found
this helpful
I have been with Northwood for 18 months now and have to say the experience could not be further apart from that with my previous agent. I receive regular updates regarding the condition of the property and am completely confident they are looking after the flat. ...
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Was this helpful? Yes
Feb 01,2013
Minithumbdown
By: 'BM'
Feb 01,2013
21 people found
this helpful
I have noticed several comments on this website concerning occasions when Northwood have withheld 6 months rent from landlords when they have requested to take their properties back. I too fell victim to this practice when Northwood withheld over £10,000 of rent after informing me they ...
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Was this helpful? Yes
By: BM
Feb 27, 2013
View all comments (3)
Thanks for your comments Mr Bear. You are quite right, had I read the contract FULLY or taken legal advice I would have known not to sign up with this agent. There were however other issues about their conduct that resulted in me taking legal action. I hope you donÒ€ℒt end up making the same mistakes as I did, so would recommend that you look elsewhere. The letting agent I am currently using give a much higher level of service in all areas, and like all other letting agents I know of, do no ...
Jan 17,2013
Minithumbup
By: 'E T'
Jan 17,2013
2 people found
this helpful
We used Northwood to look after our property whilst we worked away from Edinburgh. They found us first class Tenants and nothing was too much trouble for them. They are quick to deal with maintenance issues and always present us with options. I would have ...
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Was this helpful? Yes
By: JT
Jan 23, 2013
View all comments (1)
I suggest that you take care when you ask Northwood to give you your properties back. Unfortunately my experience with them, although pleasant enough to begin with, ended badly when they tried to withhold my rent when I asked for my flat back. ...
Jan 08,2013
Minithumbdown
By: 'JT'
Jan 08,2013
9 people found
this helpful
I gave Northwood my flat to rent while I was working away and although they did find good tenants the experience was spoilt when they demanded that I hand over six months rent as \'compensation\' to get my own flat back when I returned ...
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Was this helpful? Yes
By: Hugh
Feb 11, 2013
View all comments (5)
JT, sorry if I have not been clear in my response. If you want the property back for your own use, then it is not a problem and the law allows for that without any cost to you. However if you want to simply end your agreement and manage the property yourself with the tenants in, then this is a different matter. This is what I was referring to in relation to having defended our contract conditions. I think it is unfair to claim we hide any conditions. All Landlords are given a copy of the agr ...
Nov 21,2012
Minithumbdown
By: 'anne'
Nov 21,2012
9 people found
this helpful
I let several properties out through Northwood on their guaranteed rental scheme. Despite promises of good service the rent I received was less than half the market value and in addition I was regularly overcharged for maintenance. When I tried to take my properties away ...
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Was this helpful? Yes
By: Jus
Nov 28, 2012
View all comments (1)
I had a similar issue with Northwood a couple of years ago- I gave them my flat to rent while I was working away and had to hand over six months rent to get my own flat back. would never recommend them to anyone. ...
Sep 19,2012
Minithumbdown
By: 'fiordiligi'
Sep 19,2012
8 people found
this helpful
I rented my my flat for over two years with Northwood. One first impressions the staff were very helpful and friendly and the flat was really nice. Three weeks of having moved into the flat scaffolding was erected over the entire building for roofing works ...
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Was this helpful? Yes
By: AD
Sep 19, 2012
View all comments (1)
My experience with Northwood Edinburgh is very similar to yours- they are dishonest on every level. I even contacted one of the tenant protection bodies that they advertised to be members of on their website-as their practices contravined their code of practice -only to discover they were not and had never been members. I was misled by them and am still angry about the way I was treated. ...
Sep 18,2012
Minithumbdown
By: 'AD'
Sep 18,2012
5 people found
this helpful
The first flat I ever rented was from Northwood in Edinburgh and I found the staff there to be both rude and dishonest with me on every level. When I first saw the flat they were as nice as can be but once I moved ...
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Was this helpful? Yes
By: Hugh Logan
Dec 20, 2012
View all comments (2)
Hugh A.D. As you have not made any further comment or contact I can only assume that your review is neither accurate nor honest, if even genuine. I am offering to look at refunding anything you think we have incorrectly charged. Please reply ...
Apr 29,2012
Minithumbup
By: 'Andrew Wilson'
Apr 29,2012
0 people found
this helpful
The customer service by the staff is second to none. Having let out property through other letting agents Northwood are top in every spect, communication being one of the most important. I would never use another agent agin....
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Was this helpful? Yes
Sep 28,2011
Minithumbup
By: 'Jonathan'
Sep 28,2011
0 people found
this helpful
I had a truly wonderful experience as a tenant in a Northwood Property. I tried my best to respect the property and was very heartened to find that Northwood in return treated me with both respect and great fairness. Claire Bauld is a friendly, professional, ...
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Was this helpful? Yes
Nov 15,2010
Minithumbup
By: 'Brooke'
Nov 15,2010
0 people found
this helpful
I have been a tenant with Northwood Edinburgh for the past two years and have found the service to be outstanding. Having had some bad rental experiences in the past I was unsure about renting again. From the moment I viewed my flat with Northwood ...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
60% customers were satisfied with fees 58% accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
8 3 9 12 0 0 0 0 0 0

Fees

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Last updated at 5:08 PM 10/04/2015 by allAgents

Complaints Procedure

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Last updated at 5:08 PM 10/04/2015 by allAgents

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Branch - Edinburgh, EH4