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As a leading Edinburgh estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

13 Comely Bank Road Edinburgh
City of Edinburgh
EH4 1DR

0131 343 1717

Sep 10,2015
Minithumbup
By:
Sep 10,2015
0 people found
this helpful
For well over 2 years the team at Northwood managed a property we rented. Service was always fast, staff honest and everything was handled without a sweat. The team in Dean Park Street were always very helpful not only in the office even the maintenance gent (Alex) always took care of us very well. We would happily recommend Northwood-Edinburgh as an agency to any professionals out there as all will be at hand without a doubt at all times! Happy to say, should another property come up that we ...
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Jul 11,2015
Minithumbdown
By:
Jul 11,2015
1 people found
this helpful
On the whole I would not recommend Northwood Letting Agents to anyone as I have been with numerous letting agents and none have acted with the disregard of the safety as they have with regards to the loose wall socket and other areas of concern. Regular almost monthly flat inspections to the point you cannot relax. Completely incompetent staff that cannot spell names, don't reply to emails or phonecalls and do not carry out repairs on issues that were identified when moving in to the property....
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What agent could do to change your mind?
Responded to issues surrounding the flat
Comment on agent fees
Illegal fees according to Shelter, which I will be pursuing in court
Was this helpful? Yes
By: Hugh Logan
Jul 13, 2015
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Hi Christine, thank you for your comments regarding your tenancy with us. I am naturally disappointed that you feel as though the service was not what you could have expected. It would appear as though you moved out of your property over a year ago and we have no record of any complaint regarding the service from you? In respect of inspections, we do carry these out on a quarterly basis and this helps us to ensure that both owner and tenant are happy with the condition of the property. We reali....
Jul 05,2015
Minithumbdown
By:
Jul 05,2015
0 people found
this helpful
I have been renting for around 13 years, and without doubt this was the worst letting agency I ever dealt with. Northwood appear to be 100% focused on the landlord, with little/no consideration given to tenants. During our time Northwood facilitated 3 visits from Whirlpool for a broken tumble dryer (which we just stopped using eventually ), laminate flooring brought up/poorly laid was never properly rectified, which again we just gave up on. When it came to our regular inspections we got comm...
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What agent could do to change your mind?
Gear towards tenant and try not to email you from a shared mailbox implying that you * wet the bed.
Was this helpful? Yes
Aug 17,2014
Minithumbdown
By:
Aug 17,2014
1 people found
this helpful
AVOID if you can. Especially if you are tenant. unfair treatment and hidden charges everywhere. Ignoring all calls and other communication when you need something....
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Mar 05,2014
Minithumbdown
By:
Mar 05,2014
1 people found
this helpful
If you\'re a tenant, my advice is to avoid Northwood. I could literally write a book on how bad my experience was, but I will summarise the negative points: 1. Right from the start, they couldn\'t wait to get tier hands on my money, the rent for the flat was around £700 but the total deposit required came close to £2000, this is before I have even been given the keys! 2. The flat was furnished, so naturally we insured items that belonged to us, with the assumption that the land...
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By: tenant_1235813
Mar 06, 2014
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I declare the statements I previously made above invalid. The Former Tenant tenant_1235813....
Feb 12,2014
Minithumbup
By:
Feb 12,2014
0 people found
this helpful
For the duration of our letting I had a positive experience with Northwood. Staff were courteous and on the occasions that I had problems they were able to help resolve issues quickly. The real problems came at the end of the letting period. Inventory would list things that were apparently in good condition but upon checking for ourselves were either broken or in a less than "good" condition. Managed to catch a few of these and notify them before the deadline but there more than we wer...
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Feb 05,2014
Minithumbup
By:
Feb 05,2014
0 people found
this helpful
We used the Guaranteed rent scheme which suited us well - the monthly income was lower than we\'d have liked but on the plus side it gave us the security we needed when renting our home whilst we were abroad. The staff at the branch are excellent without exception. Emails were replied to very quickly and always polite and courteous. The house was in great condition when we returned and we felt it had been taken care of both by the tenants and by Northwood. We would recommend them for other peo...
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Was this helpful? Yes
Aug 24,2013
Minithumbdown
By:
Aug 24,2013
3 people found
this helpful
Disgusted, the original plan we had with this property was for myself and my girlfriend to ove out and my sister and her friend to move in. But due to some extreme violence from residents upstairs (which resulted in my sister getting a black eye) they pulled out. The staff at Northwood seemed sympathetic and agreeable about the situation, this was not to last. We gave them two months notice that we were moving out at the end of our lease, and as such they came to inspect the property. we rec...
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Was this helpful? Yes
By: martin
Nov 26, 2013
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I declare the statements I previously made above invalid. The Former Tenant Martin....
Mar 04,2013
Minithumbup
By:
Mar 04,2013
0 people found
this helpful
Great Company. They doing everything for you and they are so easy to deal with. Their guaranteed rental programme protects you from all the void periods and they even pay you when there is no tenant. I used them for 3 years until I came back from Belgium. I cannot recommend them highly enough...
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By: Gordon
Mar 07, 2013
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Sorry, I meant to give 5 stars for this review. Can Allagents please amend.....
Feb 28,2013
Minithumbup
By:
Feb 28,2013
2 people found
this helpful
Brilliant Property Management team. Efficient, prompt and reliable. Guaranteed rent structure may be more expensive but I am able to sleep at night from over 10,000 miles away. Fairly priced maintenance team. I wish they had agencies as good as this in Australia. Northwood Edinburgh really make the Queensland agency I have to use here look bad! Anyone want to come over here and start a franchise? Business opportunity maybe?...
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Feb 19,2013
Minithumbup
By:
Feb 19,2013
2 people found
this helpful
We \'d like to thank all the staff at Northwood for providing a great service and looking after our property so well and acting immediately should we had any concerns relating to our home. We were slightly apprehensive when the time came to returning to our home that it wouldn\'t feel like ours however it was handed back in just as soon condition and doesn\'t feel like anyone else other than us have lived in it. Unfortunately our plans took a dramatic shift in direction which meant we had to...
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Was this helpful? Yes
Feb 12,2013
Minithumbup
By:
Feb 12,2013
1 people found
this helpful
I recently rented a property from Northwood - and I had a very positive experience. They were very professional and any minor issues with the property were dealt with quicky and effectively which is always important when you are renting a property. I would have no hesitation recommending them to someone looking to rent our their property or a looking to rent themselves....
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Feb 06,2013
Minithumbup
By:
Feb 06,2013
0 people found
this helpful
I have been with Northwood for 18 months now and have to say the experience could not be further apart from that with my previous agent. I receive regular updates regarding the condition of the property and am completely confident they are looking after the flat. My previous agent allowed the property to be ruined. And when it was returned to me, it was clear that no inspections had been done and thousands of pounds worth of work was required just to put the property back to its former conditio...
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Feb 01,2013
Minithumbdown
By:
Feb 01,2013
20 people found
this helpful
I have noticed several comments on this website concerning occasions when Northwood have withheld 6 months rent from landlords when they have requested to take their properties back. I too fell victim to this practice when Northwood withheld over £10,000 of rent after informing me they no longer wished to manage my portfolio then begin proceedings to evict all of my tenants. When I challenged them they assured me that their contracts had been written with the advice and assistance of ...
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Was this helpful? Yes
By: BM
Feb 27, 2013
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Thanks for your comments Mr Bear. You are quite right, had I read the contract FULLY or taken legal advice I would have known not to sign up with this agent. There were however other issues about their conduct that resulted in me taking legal action. I hope you donÒ€ℒt end up making the same mistakes as I did, so would recommend that you look elsewhere. The letting agent I am currently using give a much higher level of service in all areas, and like all other letting agents I know of, do no....
Jan 17,2013
Minithumbup
By:
Jan 17,2013
2 people found
this helpful
We used Northwood to look after our property whilst we worked away from Edinburgh. They found us first class Tenants and nothing was too much trouble for them. They are quick to deal with maintenance issues and always present us with options. I would have no hesitation in recommending them to anyone....
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Was this helpful? Yes
By: JT
Jan 23, 2013
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I suggest that you take care when you ask Northwood to give you your properties back. Unfortunately my experience with them, although pleasant enough to begin with, ended badly when they tried to withhold my rent when I asked for my flat back.....
Jan 08,2013
Minithumbdown
By:
Jan 08,2013
9 people found
this helpful
I gave Northwood my flat to rent while I was working away and although they did find good tenants the experience was spoilt when they demanded that I hand over six months rent as \'compensation\' to get my own flat back when I returned to Edinburgh. Due to this I would never recommend them to anyone....
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By: Hugh
Feb 11, 2013
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JT, sorry if I have not been clear in my response. If you want the property back for your own use, then it is not a problem and the law allows for that without any cost to you. However if you want to simply end your agreement and manage the property yourself with the tenants in, then this is a different matter. This is what I was referring to in relation to having defended our contract conditions. I think it is unfair to claim we hide any conditions. All Landlords are given a copy of the agr....
Nov 21,2012
Minithumbdown
By:
Nov 21,2012
9 people found
this helpful
I let several properties out through Northwood on their guaranteed rental scheme. Despite promises of good service the rent I received was less than half the market value and in addition I was regularly overcharged for maintenance. When I tried to take my properties away from them Northwood threatened to charge me around £3,500 per property (6 months rent) to get my own properties back. Since moving my properties to another letting agent I am now receiving an average net rental almost doub...
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By: Jus
Nov 28, 2012
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I had a similar issue with Northwood a couple of years ago- I gave them my flat to rent while I was working away and had to hand over six months rent to get my own flat back. would never recommend them to anyone.....
Sep 19,2012
Minithumbdown
By:
Sep 19,2012
8 people found
this helpful
I rented my my flat for over two years with Northwood. One first impressions the staff were very helpful and friendly and the flat was really nice. Three weeks of having moved into the flat scaffolding was erected over the entire building for roofing works which we were not informed of while viewing the flat. The works continued for 3 months and were distruptive, very noisy and actually caused water damage to the flat and some of my belongings. Northwood didn\'t see that it was important to ...
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By: AD
Sep 19, 2012
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My experience with Northwood Edinburgh is very similar to yours- they are dishonest on every level. I even contacted one of the tenant protection bodies that they advertised to be members of on their website-as their practices contravined their code of practice -only to discover they were not and had never been members. I was misled by them and am still angry about the way I was treated.....
Sep 18,2012
Minithumbdown
By:
Sep 18,2012
5 people found
this helpful
The first flat I ever rented was from Northwood in Edinburgh and I found the staff there to be both rude and dishonest with me on every level. When I first saw the flat they were as nice as can be but once I moved in their attitude changed completely. The flat itself was very nice but on the two occasions I contacted them about maintenance issues it took several call before they reluctantly sent someone out and then caused the maximum amount of inconvenience whilst the work was being carried out...
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Was this helpful? Yes
By: Hugh Logan
Dec 20, 2012
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Hugh A.D. As you have not made any further comment or contact I can only assume that your review is neither accurate nor honest, if even genuine. I am offering to look at refunding anything you think we have incorrectly charged. Please reply....
Apr 29,2012
Minithumbup
By:
Apr 29,2012
0 people found
this helpful
The customer service by the staff is second to none. Having let out property through other letting agents Northwood are top in every spect, communication being one of the most important. I would never use another agent agin....
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Sep 28,2011
Minithumbup
By:
Sep 28,2011
0 people found
this helpful
I had a truly wonderful experience as a tenant in a Northwood Property. I tried my best to respect the property and was very heartened to find that Northwood in return treated me with both respect and great fairness. Claire Bauld is a friendly, professional, thorough and very fair-minded estate agent. very refreshing....
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Was this helpful? Yes
Nov 15,2010
Minithumbup
By:
Nov 15,2010
0 people found
this helpful
I have been a tenant with Northwood Edinburgh for the past two years and have found the service to be outstanding. Having had some bad rental experiences in the past I was unsure about renting again. From the moment I viewed my flat with Northwood I felt at ease and have found them to be quick and efficient with regard to any problems I have had in the flat. I would recommend Northwood to anyone looking for a flat to rent in Edinburgh and hope to remain in my home with Northwood for the fo...
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Jan 28,2010
Minithumbup
By:
Jan 28,2010
0 people found
this helpful
I have rented from Northwood for about a year and they have been great. From initial viewing of the property that I took to the application process to getting the flat, moving in and a few small pieces of works that needed done everyone in the Edinburgh office have been more than happy to help, very reassuring!...
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Was this helpful? Yes
Feb 11,2009
Minithumbdown
By:
Feb 11,2009
4 people found
this helpful
The team down in Edinburgh is terrible. Poor communication skills. They all say different things, they use a threatening approach, for example l reported a vaccum cleaner that was not working properly and the 1st thing l was told was ' just to warn you that if the vaccum cleaner is working we will charge you...
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By: lololololol
Aug 23, 2012
View all comments (5)
This is the same with most agents, if any maintenance company are sent out to rectify a problem and it is proven it was by fault of the tenant, the charge is passed onto the tenant and not the landlord.....
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Last updated at 5:08 PM 10/04/2015 by allAgents

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Last updated at 5:08 PM 10/04/2015 by allAgents

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