• Paul Ryder
    Paul Ryder
  • Kirsty Lawes
    Kirsty Lawes
  • David Green
    David Green
  • Amy Byrne
    Amy Byrne
  • Georgia Ryder
    Georgia Ryder
  • Angie Livermore
    Angie Livermore
  • Jenni Obinkwo
    Jenni Obinkwo
  • claim your profile
    Tracey Buchan
Welcome to Northwood Eastbourne Estate and Lettings Agency, the place to go for hassle free renting, buying or selling. If you're a prospective landlord, vendor, tenant or purchaser looking for a team of local experts who really care, then look no further! Our office in Eastbourne offers the unique Guaranteed Rent scheme for landlords looking for a true "let and forget" service. We also offer a range of options for landlords including, Tenant Find, Rent Collection, Fully Managed as well as our Read full description...distinctive Guaranteed Rent scheme. If you have a property in the Eastbourne and surrounding areas within East Sussex areas contact us today. If you are looking to sell we listen and work with you to choose the right selling package that will get you the best possible price, in the fastest possible time and in the most efficient and stress-free manner, all at really competitive rates. We offer you packages which include professional photographs, floor plans and audio tours alongside continuous marketing through a number of internet portals, including Rightmove, to enhance your property particulars. With our teams' knowledge of Eastbourne and surrounding areas within East Sussex we aim to provide you with a level of service that outweighs our competition. If you're interested in arranging a free, no obligation market appraisal without the hard sell then contact our team on 01323 744 544
Northwood

81-83 South Street Eastbourne
East Sussex
BN21 4LR

01323 744544

Nov 09,2016
Minithumbup
By:
Nov 09,2016
Featured Review
0 people found
this helpful
Hello Northwood and all the staff have been exceptional. Very quick response to any repairs and a special mention to Keith based at Hastings who has helped us through very difficult time relating to her health . Keith helped us greatly with our rent arrears and good to know that there are people out there still that will help . Thank you Keith ....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
Featured Review
0 people found
this helpful
Kirsty at Northwoods provided an excellent service for us while selling our late Mothers house, we were kept informed of viewings and we were lucky enough to receive a full asking price offer in 4 weeks!! Kirsty was always polite, cheerful and extremely helpful. I would certainly use Northwoods again if needed....
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Comment on agent fees
Fees were very good
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Jun 08,2016
Minithumbup
By:
Jun 08,2016
Featured Review
0 people found
this helpful
From my first communication, I found the Northwood team very helpful and supportive. They responded quickly and positively to all requests and could be relied upon to provide help at times of need. Amy, Angie and David always assisted immediately when information was sought....and Kirsty provided a most professional contact at all times. Thank you...
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Comment on agent fees
Competitive in a hectic market.
Was this helpful? Yes
Mar 27,2016
Minithumbup
By:
Mar 27,2016
Featured Review
0 people found
this helpful
We can not sing Kirsty's praises enough. One of the only estate agents in Eastbourne who LISTENED to our requirements, held on to our details and contacted me weeks later and secured a first viewing on the property when it came on to the market. Kirsty was friendly and professional. We did not feel rushed during the viewing and felt she handled our negotiatons for the purchase of the property very well, leading us to put in an offer within the hour. A positive experience for us and would certain...
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Comment on agent fees
n/a
Was this helpful? Yes
Mar 09,2016
Minithumbup
By:
Mar 09,2016
Featured Review
0 people found
this helpful
Great personality, energised and efficient, I felt confident in her recommendation for a tenant from her knowledge and obvious experience....
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Comment on agent fees
Acceptable.
Was this helpful? Yes
Mar 09,2016
Minithumbup
By:
Mar 09,2016
0 people found
this helpful
Great service. Always responds to our calls very quickly. Nothing is to much trouble. Would highly recommend . Always smiling, a pleasure to deal with....
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Comment on agent fees
Fees are fair.
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Nov 11,2015
Minithumbup
By:
Nov 11,2015
0 people found
this helpful
I was moving abroad and needed to have peace of mind, which Northwoods platinum scheme provided. To know your rent is guaranteed regardless is a great thing, and when they came to sell the property it was done easily and very professionally....
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Oct 16,2015
Minithumbdown
By:
Oct 16,2015
1 people found
this helpful
I went to view a property and was met by a lovely member of staff who was friendly & approachable however my experience when I went into the shop to put down a holding fee was very diffirent. I found the member of staffs attitude to be snobby and full of asumption, I would never go back to that branch again....
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What agent could do to change your mind?
Be more approcable, less judgemental...
Was this helpful? Yes
Aug 18,2015
Minithumbup
By:
Aug 18,2015
5 people found
this helpful
I went to Northwood as I needed tenants for a property. I can not fault them, my experience with Northwood has been great. Everything was professional and all queries I had were answered and dealt with straight away. I would highly recommend them and will certainly be using them in the future....
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Jul 10,2015
Minithumbup
By:
Jul 10,2015
3 people found
this helpful
Kirsty was very helpful when we first saw the house arranging more than one viewing with ease . Didn't really need her whilst the sale was going through but once we were going to complete she helped when needed.also it was lovely receiving the flowers in the new house such a lovely touch ....
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Jul 10,2015
Minithumbup
By:
Jul 10,2015
3 people found
this helpful
After an experience with a landlord, Northwood helped us as much as they could to get moved into a property that had a reputable landlord. Both Paul and Kirsty, and the rest of the team helped us to the best of their capability and now we are moved, I would recommend the Northwood Eastbourne team for their help....
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Comment on agent fees
Happy to pay.
Was this helpful? Yes
Mar 29,2015
Minithumbup
By:
Mar 29,2015
1 people found
this helpful
We have been with Northwoods since 2008 and have nothing but praise for the first class service that I have always received. They are always there to answer any question we may have. They always return messages left. In times of problems they are always there to give their full support. We are extremely pleased with the service that we have had in our 7 years with this outstanding lettings company....
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Jan 30,2015
Minithumbup
By:
Jan 30,2015
1 people found
this helpful
I have been with northwood since early 2013, I have found the whole team to be professional, helpful and friendly. On a few occasions we have needed their help, they did not hesitate and were extremely helpful and got back to us with a solution almost immediately. Couldn't ask for better customer service! Highly recommended....
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Jan 05,2015
Minithumbup
By:
Jan 05,2015
0 people found
this helpful
This is a really first class service. Paul listened to my concerns about letting the property and the tenants I have had there have been great. The staff are friendly and helpful whenever I ring with a query and they keep me informed with anything I need to know about the tenants or the property. I never need to worry about anything. Thanks to all of you....
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Comment on agent fees
I knew exactly what the fees were before I signed the contract and consider them to be fair in relation to the service provided.
Was this helpful? Yes
Jan 01,2015
Minithumbup
By:
Jan 01,2015
0 people found
this helpful
We have always found all members of staff to be most helpful in all aspects of letting. More than willing to give guidance and advice, even by phone or text. This is the quick and accurate service one needs in a very buoyant market that we find are selfs, in letting selling and buying. We will be seeking there very professional service as soon as they open in 2015. Wish all members of staff a Happy and healthy new year. Thank you...
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Comment on agent fees
Very Good
Was this helpful? Yes
Dec 23,2014
Minithumbup
By:
Dec 23,2014
0 people found
this helpful
Overall, my experience of renting out to Northwood was not bad. On the upside, the rent was always paid on time without a problem, and the staff are extremely friendly and helpful. On the downside was 3 specific matters. 1) When a water leak was reported by the tenant at 10.00 in the morning, I was only notified by another resident in the building at about 17.00, which meant more water had escaped than should have donel. It was clearly a communication problem which, after a promise by Northwood...
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Comment on agent fees
Northwood\'s pricing is very well thought out. The rent they pay is just enough for landlords like myself to think \'I might as well go with them\'.
Was this helpful? Yes
Dec 04,2014
Minithumbup
By:
Dec 04,2014
0 people found
this helpful
Highly recommend Northwood for both tenants and landlords. They have been professional and helpful from our initial enquiry to the day we moved in, and have continued to support should we have any questions. Our contact Kirsty went above and beyond to make sure everything ran smoothly....
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Was this helpful? Yes
Jul 21,2014
Minithumbup
By:
Jul 21,2014
0 people found
this helpful
I initially made contact with Northwood to learn more about their Guaranteed Rental Income scheme, having heard their advert "all the time" on the radio! As the scheme "Does what it says on the tin" I initially placed one of my properties with them but was so pleased with the excellent service I later placed my other properties with Eastbourne as and when they became available. The team in Eastbourne have all been very helpful and professional, nothing seems too much troubl...
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Comment on agent fees
With the Guaranteed rental Scheme there were no additional fees for me to pay
Was this helpful? Yes
Aug 13,2013
Minithumbup
By:
Aug 13,2013
0 people found
this helpful
I have used Northwood in Eastbourne as my letting agent (introduction only) for several years. Always had top notch service from them. Wanted to sell one of my older properties so I naturally used them. Good marketing and feedback - did not take long to get a buyer. Sale is all completed. They are currently marketing one of my flats for rent. Staff are friendly but above all, very professional. I like them and the way they do business with me....
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Was this helpful? Yes
Jul 05,2013
Minithumbup
By:
Jul 05,2013
1 people found
this helpful
Northwood have looked after my property for the last 31/2 years and I have found them extremely helpful and efficient. I opted for their guaranteed scheme and they have made letting my property completely stress free! Staff are always friendly and helpful and happy to help with any queries quickly. I am now in the process of selling a property and again they have shown the same efficiency in guideing me through this process. Would highly recommend northwood to anyone looking to rent or sell...
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Was this helpful? Yes
Jun 27,2013
Minithumbdown
By:
Jun 27,2013
10 people found
this helpful
They were great to start then as soon as we got into the property everything changed. To start with we were assured a long tenancy but got a initial 6 month contract, once that was up we got just another 6 month\'s then they inform us that the owner is selling the house and we would get a rolling monthly contract. So much for long term. We are a family of 7 and need stability. In September les than a month into our tenancy the shower broke and 10 months on it is still broken. In December the b...
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Was this helpful? Yes
Areas covered
  • BN9
  • BN10
  • BN20
  • BN21
  • BN22
  • BN23
  • BN24
  • BN25
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £200,000
  • Max: £290,000

Letting
  • Min: £0
  • Max: £0

NALS TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 5 1 2 0 2 0 0 1
Paul Ryder Paul Ryder
Director
5 reviews

About Paul Director Having worked in sales and marketing since 1989 Paul has gathered an immense amount of knowledge and experience relating to the service industry over the years. Paul spent his early career View full profile
Kirsty Lawes Kirsty Lawes
Senior Negotiator
10 reviews

About Kirsty Senior Negotiator Kirsty joined the Northwood team in the summer of 2012 as a Senior Negotiator for both sales and lettings. Having lived in the Eastbourne area all her life, she has a great knowle View full profile
David Green David Green
Senior Negotiator
0 reviews

About David Senior Negotiator David has worked in the Estate Agency and lettings industry since 2008 and has a wealth of knowledge regarding the local housing market. Having worked in customer related industri View full profile
Amy Byrne Amy Byrne
Office Manager
0 reviews

About Amy Office Manager Since joining Northwood in 2008, when the Eastbourne office first opened, Amy has first-hand knowledge of each property, landlord, Vendor and tenant that has dealt with the offices o View full profile
Georgia Ryder Georgia Ryder
Lettings Administrator
0 reviews

About Georgia Office Administrator Georgia has a keen interest in both property and the family business. She does her best to deliver excellent customer service, as she understands the importance of customer sat View full profile
Angie Livermore Angie Livermore
Administrator
0 reviews

About Angie Maintenance Coordinator Angie has worked for Northwood since 2012. She deals with all maintenance issues and administration relating to landlords and tenants. Angie is always keen to help where nee View full profile
Jenni Obinkwo Jenni Obinkwo
Office Administrator
0 reviews

About Jenni Office Administrator Jenni has a keen interest in the property industry. Her day to day role in the office includes, preparing contracts for tenants, organising routine property inspections and tak View full profile
Tracey Buchan - upload your photo Tracey Buchan
Office Administrator
0 reviews

About Tracey No description set View full profile

Job vacancies

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Fees

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee £240.00
Administration Charge - Single Person £180.00
Administration Charge - Couple £240.00
Administration Charge - Additional Applicant £120.00
Guarantor £120.00
Renewal Charge £45.00
Early Release from Tenancy £240.00
Mortgage/Landlord References £30.00
Abandoned Check Out £60.00
Minimum Arrangement Fee £60.00
Overpayment of Rent £30.00


Landlord Fees

Charge (inclusive of VAT where applicable)

Standard Set Up Fee - Fully Managed 60%
Standard Monthly Commission – Fully Managed 12%
Renewal Fee - Fully Managed £96.00
Standard Set Up Fee – Rent Collection 60%
Standard Monthly Commission – Rent Collection 10.8%
Renewal Fee – Rent Collection £96.00
Standard Tenant Find Charges 60%
Tenant Find Renewal Charges £96.00
Last updated at 1:54 PM 20/05/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:54 PM 20/05/2016 by allAgents

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