• Stuart Williams
    Stuart Williams
  • Duncan Burge
    Duncan Burge
  • Don Locke
    Don Locke
  • Zayaan Fisher
    Zayaan Fisher
  • Emma Burge
    Emma Burge
  • upload your photo
    Jacqueline Williams
  • Carl Collins
    Carl Collins
We are an East Dulwich based Estate Agent and Letting Agent with in depth knowledge of the local market. Our unique Guaranteed Rent product offers piece of mind for our landlords. Our approach to local property is highly personalized and we give our clients a bespoke solution to selling or letting their property.
Northwood

20 Upland Road East Dulwich, London
Greater London
SE22 9EF

0208 299 9999

Sep 08,2016
Minithumbup
By:
Sep 08,2016
Featured Review
0 people found
this helpful
We have been with Northwood for 3 years. Stuart has been continually helpful with suggestions on how to get the best rental for the house and with managing any difficult issues. The team are quick to respond to any questions and do a good job of working directly with the tenants. I would recommend Stuart and Northwood to any landlord in SE22....
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By: Stuart Williams
Sep 08, 2016
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Thanks Gavin for the kind words. Its nice to hear confirmation that we are doing all that you expect.....
Aug 24,2016
Minithumbup
By:
Aug 24,2016
Featured Review
0 people found
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Duncan was friendly, proactive and helpful, assisting in many practical matters to ensure a smooth sale. We were impressed with the personal service offered by Northwood which has been so different from the 'chain store' experience of many high street agents. Good market knowledge also enabled Duncan to achieve a higher price than the other agents estimates. Would definitely recommend....
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Comment on agent fees
very competitive rates
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By: Duncan Burge
Aug 24, 2016
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Many thanks for those kind words. I am pleased that we were able to substantiate the financial potential of this property for the vendor.....
Aug 16,2016
Minithumbup
By:
Aug 16,2016
Featured Review
0 people found
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My family and I are delighted to commend the excellent personal and professional services provided by Northwood and, particularly, Duncan Burge, I assisting us with the disposal of properties in our deceased Mother's estate. There were unexpected complications to unravel and resolved but their expertise and understanding led to satisfactory and appropriate outcomes. We would unreservedly recommend Northwood to both sellers and buyers and would certainly use them again if the opportunity arises....
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Comment on agent fees
Good
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Jul 20,2016
Minithumbup
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Jul 20,2016
Featured Review
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My partner and were new to the area. We saw a lot of houses and a lot of estate agents. We knew after the first viewing that we wanted the house Northwoods had listed, that Duncan Burge had showed us. We moved fast, as did Northwoods. We agreed on a very sensible number. Duncan was friendly, professional, honest, and never pushy or hustling, as some agents can. What proceeded was a long and difficult process, wholly due to a complicated deceased estate on the vendors side over which we nor North...
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By: Duncan Burge
Jul 20, 2016
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Many thanks for that kind review. I am glad that everything worked out so well in the end.....
Feb 29,2016
Minithumbup
By:
Feb 29,2016
Featured Review
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Loved the service. This team were very friendly but professional. They knew the market and provided all the information that i needed to make a good financial decision. The viewings were not intrusive and the feedback was immediate. Any advice to improve viewings was also provided. I sold my property on the first day of open house. What more can you want...
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Comment on agent fees
very reasonable
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By: Duncan Burge
Feb 29, 2016
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I am pleased that all went well for this vendor. An open day can be a very effective way of maximising exposure and demand for a property.....
Feb 24,2016
Minithumbup
By:
Feb 24,2016
0 people found
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We entrusted the sale of our property to Northwood as Duncan and Stuart understood our needs and clearly demonstrate to have a thorough knowledge and expertise. It was very reassuring to see that they provided perfect advice and assisted us through every step of the way and with the occasional bump they proved to be highly resolute and impressed us further with their pro activity and prompt action. We are very satisfied with our choice as they were instrumental in making this process a success, ...
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By: Duncan Burge
Feb 24, 2016
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I'm so pleased that we were able to help facilitate this rather protracted sale. Many thanks for the kind words.....
Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
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My sister and I were first time buyers and found Duncan and Northwood Estate agents were very helpful and provided good advice given the complexities of house purchasing. Duncan was polite, not too pushy and we felt that we were getting an honest opinion about the property we were looking to buy and how to go about doing so. The y provided the best service hands down out of all of the estate agents that we were using (approx 6) He was very responsive and has even helped with a few things since w...
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Comment on agent fees
The agent's fees were fine. They seemed to be the going rate
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By: Duncan Burge
Feb 22, 2016
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We appreciate that the house purchasing process can be confusing for first time buyers, and we are very happy to provide support and advice as part of the service.....
Feb 12,2016
Minithumbup
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Feb 12,2016
0 people found
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I recently brought a property through Northwoods. I would not hesitate to use this agent again. Duncan Burge was helpful from the offset and kept me informed of the sale and purchase throughout. It wasn't a straightforward purchase, however Duncans regular communication made the process much easier. The rest of the team were also professional, very welcoming and helpful! I will happily recommend this agent to friends and family....
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Comment on agent fees
N/A
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By: Duncan Burge
Feb 15, 2016
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I am very pleased that we were able to facilitate the process of this sale; regular communication is always vital.....
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
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Duncan was extremly helpful throughout the process of selling my flat from start to finish. His advice was invaluable, and approach realistic and sensible (in my view). Thoroughly recommended!...
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Comment on agent fees
The fees were exceptionally reasonable.
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Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
When I approached Dulwich Northwood I was looking for a small , friendly , and , highly professional operation that could give me a very personal service , and , I am dellighted to say , that is exactly what Stuart Williams , Duncan Burge , and , their Team provided . I would not hesitate to use Northwood on a future occasion ....
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Comment on agent fees
Very competitive Fees
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Aug 31,2015
Minithumbup
By:
Aug 31,2015
2 people found
this helpful
Emma was always polite and helpful. She guided me and my friends thtough the referencing process an kept us well updated at all times....
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Aug 31,2015
Minithumbup
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Aug 31,2015
0 people found
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Stuart has been helping me find tenants for about 5 years now. He always finds excellent tenants, does a thorough job of vetting them, and gets the tenancy off to a great start for me to then manage. I also appreciate his regular advice about changes to legislation and how it is going to affect me. I recommend anyone to use his services....
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Comment on agent fees
Fees are very reasonable. The extras for inventory and check in/out are worth it for the quality of the work.
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Aug 31,2015
Minithumbup
By:
Aug 31,2015
0 people found
this helpful
Northwood have done a great job managing my flat for over 3 years now. They have dealt with difficult neighbours, leaks and burst pipes. They looked after both my property and the tenants. It isn't always easy, but Northwood do a great job of it....
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Aug 31,2015
Minithumbup
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Aug 31,2015
0 people found
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Stuart an his team have been managing my house for 4 years. They have never been late with a payment and send me regular inspection updates....
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Aug 28,2015
Minithumbup
By:
Aug 28,2015
1 people found
this helpful
I havefound Stuart and the office very efficient and pleasant to deal with. In particular rental payments are always made on time to me as Landlord which is very important....
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Aug 26,2015
Minithumbup
By:
Aug 26,2015
0 people found
this helpful
Emma was always smartly dressed and very polite she was fantastic help in helping me decide what property I wanted to rent always showing me the pros and cons of the property. She was great help as she had a vast knowledge of the local area so any questions I asked she could answer. If i ever needed a new place I will be contacting her for help!...
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Aug 25,2015
Minithumbup
By:
Aug 25,2015
2 people found
this helpful
I was looking for an agent I could trust, was efficient, organised and made things as simple as possible. I was particularly interested in the guaranteed rent scheme and found Stuart Williams was able to provide exactly what I needed for my two properties in London. I have been dealing with Stuart at Northwood for over a year now and where as many other similar companies do not always provide what they claim I have found northward to be able to do so. I can highly recommend them as agents to ta...
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By: Stuart
Aug 25, 2015
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Thanks very much for your review. Enjoy France, and we'll keep taking care of your properties in London.....
Aug 25,2015
Minithumbup
By:
Aug 25,2015
1 people found
this helpful
Emma Burge from Northwood has taken me on viewings of several properties in SE22. She was always very friendly, and welcomed my excessive questioning about the area or flat....
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Aug 21,2015
Minithumbup
By:
Aug 21,2015
0 people found
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There's not a lot to say here, but it needs to be over 20 words. Miss Burge was absolutely fantastic! Not only was she incredibly polite, but never did a question I had go unanswered, nor a problem unsolved....
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Aug 21,2015
Minithumbup
By:
Aug 21,2015
0 people found
this helpful
I am very happy with my experience with Northwood. Emma Burge was friendly and professional during viewings, making a special effort to answer any difficult questions. She really helped me to find the right property. The whole service was excellent....
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Aug 18,2015
Minithumbup
By:
Aug 18,2015
2 people found
this helpful
I was very nervous about selling my house. Stuart and Duncan gave me plenty of assurances that all would go smoothly. They explained the whole process, and what I should expect and the time scales. They kept me up to date the whole time. We achieved over the asking price and everything went very smoothly. Instead of being stressed, I found the whole process very easy, thanks to their excellent communications....
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Aug 18,2015
Minithumbup
By:
Aug 18,2015
3 people found
this helpful
Duncan provided us with a highly professional service. He was always contactable, helpful and able to answer our many questions. As first time buyers finding our home could have been anxiety provoking and stressful. However Duncan made us feel safe in the decisions we took and for that we are very greatful. He was always on time to appointments we had arranged with him and kept us updated with any new developments. We have now moved in and very happy. If ever we need to sell this property we wil...
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Aug 17,2015
Minithumbup
By:
Aug 17,2015
3 people found
this helpful
Friendly and prompt service finding a flat in South East London. Agency fees and rent are very competitive compared to other letting sgents...
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Aug 17,2015
Minithumbup
By:
Aug 17,2015
1 people found
this helpful
We decided for their guaranteed rent scheme and it's been the best thing ever! I wish we've known about them before. We could have saved ourselves multiple headaches. It's now been 2 years and I can only emphasize on their excellent service: payments on time and accurately, issues dealt promptly, great communication, ... the list goes on. Personally I've only dealt with Stuart and to be honest I think he's from another planet in a very good way!! Very professional, polite, honest, extremely k...
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Comment on agent fees
Very competent, it works for both parties. So everybody is happy.
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By: Stuart
Aug 17, 2015
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Thank you for such a great review Frances. I do have to give credit to my team, who help to deliver the guaranteed rent.....
Aug 15,2015
Minithumbup
By:
Aug 15,2015
2 people found
this helpful
I have used Northwood as a lettings agent for many years now. Stuart and his team provide an excellent service, reliable tenants, and good advice. I have several properties, and have used many agents over the years. I now only use Northwood. They are honest and reliable and I recommend them to everyone I know....
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Comment on agent fees
Excellent Fee structure. Very Reasonable and happy to pay.
Was this helpful? Yes
Aug 06,2015
Minithumbup
By:
Aug 06,2015
1 people found
this helpful
I have had a contract with Northwood Dulwich for a couple of months now. All their staff have been responsive, engaging and helpful as we've worked through various teething issues with the property in question. They have offered solutions quickly and spontaneously and I feel like I am getting very good support and service. They are a professional outfit to whom I would recommend friends and acquaintances....
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Aug 04,2015
Minithumbup
By:
Aug 04,2015
1 people found
this helpful
I can thoroughly recommend Northwood Estate Agents for selling a home. From start to finish everything was dealt with extremely professionally. Especially Duncan Burge is an excellent agent who helped out with any query and problem I had in a very patient and understanding way. I had to deal with the sale from abroad and could rely on Northwood in multiple ways; their communication was excellent and their actions where always undertaken promptly and as promised. I am glad I sold my home with N...
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By: Duncan
Aug 05, 2015
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As an agent you sometimes have to go the extra mile, and here at Northwood Dulwich that is our normal level of service. I am pleased that I was able to smooth out the progression of this sale for our client.....
Jul 27,2015
Minithumbup
By:
Jul 27,2015
5 people found
this helpful
I have worked with Stuart for the past two years and he always provides great service with very prompt communication. His fees are most reasonable and his staff is friendly and courteous. I would recommend him and his firm most highly....
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Comment on agent fees
Very fair and reasonable.
Was this helpful? Yes
By: Stuart
Jul 27, 2015
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Thank you very much Nancy. We look forward to continuing for many years to come.....
Jul 24,2015
Minithumbup
By:
Jul 24,2015
3 people found
this helpful
The agent provided very competent service was prompt in all dealings,offered reasonable fees and was both helpful and informative. We will certainly avail ourselves of the service in future....
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Comment on agent fees
reasonable
Was this helpful? Yes
By: Stuart
Jul 24, 2015
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Colin, Thanks for the review. We will continue to keep you informed and look after your house.....
Jul 13,2015
Minithumbup
By:
Jul 13,2015
2 people found
this helpful
I just sold an investment property through the Northwood Dulwich office and was impressed with every member of staff that I spoke to from start to finish. They were professional, proactive and helpful at all times. They generated 10 viewings in the first 3 weeks of which helped generate 3 offers. They sold the property for more than I was expecting too! I'd thoroughly recommend them to anyone looking for a genuinely good estate agent!...
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Comment on agent fees
Great value for fees. You really get what you pay for and compared to other agents I have used in the past, these guys are worth double!
Was this helpful? Yes
By: Stuart
Jul 22, 2015
View all comments (1)
Greg, thanks for your comments. We hope you enjoy your new home, and let me know when you are looking to upsize again.....
Jun 01,2015
Minithumbup
By:
Jun 01,2015
1 people found
this helpful
Excellent customer service, very supportive, professional, accurate with right attitude towards people, duties. Emotionally intelligent with sharp moral compass. Will recommend Stuart with no hesitation. Best of Luck !...
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By: Stuart
Jun 01, 2015
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Thanks for the kind words, and for being such a great tenant.....
May 14,2015
Minithumbup
By:
May 14,2015
3 people found
this helpful
Duncan showed us the property without being pushy or indulging in the kind of off-putting hard-sale talk that most estate agents tend to use. There was no hard-sell or unrealistic assessments of the property. After we had an offer accepted, we were allowed to visit again, this was most appreciated. He was helpful getting slow-acting solicitors to communicate with one another and moving the process along. At no point did he put us under any pressure or contribute to our anxiety during this long-w...
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Feb 03,2015
Minithumbup
By:
Feb 03,2015
1 people found
this helpful
Duncan assessed my property and told me what he could and could not acheive and by when. He was very organised and delivered. However when Duncan went on leave. His team were not so efficient, communication was bad and they were not very helpful. If you can get Duncan to sell your property then you cant go wrong. Duncan is straight forward, helpful and a really nice guy....
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Comment on agent fees
Because Duncan did what he said he would, and was so helpful. i have no complaints about his fees.
Was this helpful? Yes
By: Duncan
Feb 03, 2015
View all comments (1)
Thank you very much for the review. It was a pleasure to sell your property for you. I am sorry that the office staff struggled to deal with a surveyor who refused to collect keys from us.....
Nov 13,2014
Minithumbup
By:
Nov 13,2014
1 people found
this helpful
We decided to use the guaranteed rental scheme which suited our purposes. The scheme was fair and the administration by Stuart was seamless. Any worry regarding contact with tenants, ,collecting rent etc...was a thing of the past. I would have no hesitation f recommending this well managed team to any prospective landlord....
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Comment on agent fees
Perfectly acceptable for the service provided
Was this helpful? Yes
Nov 13,2014
Minithumbup
By:
Nov 13,2014
0 people found
this helpful
We decided to use the guaranteed rent scheme which suited our needs. It was seamless and any concerns of administration were taken care of by Stuart Williams and his team. We would have no hesitation to recommend to any prospective landlord to use this problem free service. It was efficient and very professionally managed....
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Comment on agent fees
Entirely satisfactory for the good service we received
Was this helpful? Yes
By: Stuart
Nov 14, 2014
View all comments (1)
Roger, Thanks for the kind words. It was a pleasure to manage your house.....
Areas covered
  • SE22
  • East Dulwich
  • SE15
  • Camberwell
  • SE23
  • Peckham
  • SE19
  • SE27
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£140,000
  • Max: Β£720,000

Letting
  • Min: Β£0
  • Max: Β£250,000

UKALA TPOS NLA DPS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 0 8 0 15 0 9 0 4 0
Stuart Williams Stuart Williams
Director
19 reviews

About Stuart Stuart Williams, Local Director. In 2009 I set out to setup a new kind of Lettings and Estate Agency. As a professional landlord for over 10 years, I was impressed with the Northwood Guaranteed Rent p View full profile
Duncan Burge Duncan Burge
Sales and Lettings Manager
24 reviews

About Duncan Prior to joining Northwood Dulwich in 2013, I spent over 20 years working in the prestige sector of the retail motor trade. In my new role I am able to combine my customer relations and negotiation sk View full profile
Don Locke Don Locke
Negotiator
0 reviews

About Don Being a part of the team at Northwood allows me to utilise my extensive knowledge of South East London having been raised in the area. Helping people find suitable homes is one of the most rewarding c View full profile
Zayaan Fisher Zayaan Fisher
Property Manager
0 reviews

About Zayaan As a Dulwich resident myself for over 15 years and with Northwoods on-going support, you can be confident knowing your investment is being looked after. With over 7 years in the Customer Service ind View full profile
Emma Burge Emma Burge
Customer Support Administrator
5 reviews

About Emma Having grown up in Dulwich, working at Northwood Dulwich allows me to share my expert knowledge of the area with applicants, tenants, and landlords. I really enjoy working with all our clients, whethe View full profile
Jacqueline Williams - no image available Jacqueline Williams
Accounts Manager
1 reviews

About Jacqueline The one thing that Landlords and Vendors are most interested in knowing is when they will get their money. Looking after peopleÂ’s property, which is usually their largest asset and often their lif View full profile
Carl Collins Carl Collins
0 reviews

About Carl No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

Tenant Fees:
Holding deposit Β£400.00
Administration Charge - Β£250 Application
Additional Applicants - Β£100
Renewal Charge Β£100.00
Late Payment of Rent Β£30.00
Early Release from Tenancy Β£60.00
Mortgage/Landlord References Β£150.00
Abandoned Check Out Β£60.00
Minimum Arrangement Fee Β£25.00
Overpayment of Rent Β£25.00

Landlord Fees:
Full Management: 12%+VAT (14.4%incl)
Rent Collection: 9%+VAt (9.6%incl)
Tenant Find: 7%+VAT (8.4%)
Setup Fee: Β£300
Last updated at 9:27 AM 22/07/2015 by Stuart Williams

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:

The outcome of our investigation
What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 8:42 AM 15/04/2015 by Stuart Williams

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