• Karen Wesson
    Karen Wesson
  • Wendy Richards
    Wendy Richards
  • Carol Collier
    Carol Collier
  • Alice Lane
    Alice Lane
  • Steve Liguz
    Steve Liguz
  • Jenette Browne
    Jenette Browne
  • Hannah Parker
    Hannah Parker
  • Ellie Clayton
    Ellie Clayton
When looking for lettings in Derby, finding the right Derby letting agent who provides great service is time consuming. Often potential tenants spend a lot of time looking for flats or houses to rent in Derby only to be let down by the service they receive from their letting agent. So why us? Our Derby letting agent is perfectly placed in Derby city centre. Specialising ONLY in Derby lettings this sets our Derby letting agent apart from a lot of our competitors. We serve Derby and its surroundi Read full description...ng villages and towns. Come and view our large portfolio featuring the latest flats and houses to rent in Derby. With such a great choice of properties for rent in Derby we're sure to have something for everyone. Landlords in Derby will appreciate the various property management schemes available. Our popular Guaranteed Rental scheme features hassle free Guaranteed rent in Derby even if the property is vacant! So if you need more advice about lettings in Derby then visit our Derby letting agent where a member of the team will be happy to help.
Northwood

5A St James Street Derby
Derbyshire
DE1 1QT

01332 851570
Aug 10,2015
Minithumbup
Alice Lane
By: 'Jason'
Aug 10,2015
2 people found
this helpful
Alice was very efficient when doing my references, she managed to move me into my property within 3 days which prevented me from having to stay in a hotel. Thank you Northwood!!!!!...
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Was this helpful? Yes
Aug 10,2015
Minithumbup
By: 'Claire H'
Aug 10,2015
1 people found
this helpful
Fab service from Northwood when I enquirered about viewing a Sales property. They were the first agent to call me as I sent quite a few requests out. Becky also took my details and will call me if anything else comes onto the market which I appreciate...
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Was this helpful? Yes
Aug 06,2015
Minithumbup
Wendy Richards
Karen Wesson
By: 'Sue'
Aug 06,2015
1 people found
this helpful
The staff at Northwood always responded promptly to questions and issues and were most efficient in dealing with our sale- despite solicitor issues on behalf of the buyer and us being abroad on completion day. They even managed to trace a member of my family to get an alternative phone number for me as my phone was out of action! Good service, lovely staff, job done well!!!...
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Was this helpful? Yes
Sep 19,2014
Minithumbup
Wendy Richards
By: 'JP'
Sep 19,2014
0 people found
this helpful
I dealt with Wendy selling 2 properties and would have no issue using her and Northwood again in the future. They were very professional throughout and always at the end of the phone or email with any questions or updates throughout the whole process....
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Was this helpful? Yes
Sep 16,2014
Minithumbup
By: 'JP'
Sep 16,2014
0 people found
this helpful
Fantastic agent, would 100% use them again! I would definitely recommend Northwood Derby without doubt. They were always there when I had any queries and nothing was too much trouble. Everybody was so friendly and always gave me a massive warm welcome whether I called up or visited the shop personally. Prices are very reasonable and when visiting for inspections they were very respectful of personal belongings. Calls were always responded to and queries answered very quickly....
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Was this helpful? Yes
Sep 14,2014
Minithumbup
Carol Collier
By: 'Kelly2302'
Sep 14,2014
0 people found
this helpful
Northwood were very professional and efficient in making communication. Calls were always responded to and queries answered. Prospective buyers of our property also commented on what a good agent we had in comparison to others that didn't even call them back. I highly recommend Northwood Derby and wouldn't hesitate to selling or letting a property through them again....
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Was this helpful? Yes
Sep 04,2014
Minithumbup
By: 'Shirley'
Sep 04,2014
1 people found
this helpful
Northwood have looked after our letting for over 3 years. service has been excellent and well worthy of 5 Gold Stars...
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Was this helpful? Yes
Sep 03,2014
Minithumbup
By: 'Gurbinder'
Sep 03,2014
1 people found
this helpful
We are very pleased with the service that Northwood Derby supply. Since giving our properties to them on a fully managed basis we have been stress free. The team there are excellent and go out of their way to solve any issues with the property that we may have. we have developed a very good relationship and therefore it makes the communication between us very good. They have never failed to get a property let for us and always find us the right tenant....
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Was this helpful? Yes
Sep 01,2014
Minithumbup
By: 'Phil'
Sep 01,2014
1 people found
this helpful
This property is our first tenanted property. We were recommended Northwood by a family freind who is an existing tenant in a property managed/let through Northwood, and they were very impressed by their professional approach. We also looked at other Letting Agents before deciding to proceed through Northwood. They have been extremely helpful in guiding/advising us throughout the process, always keeping us informed of progress. We are very impressed with the service we have received and are con...
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Comment on agent fees
I am happy with the fees I am paying for the service I receive.
Was this helpful? Yes
Jul 11,2014
Minithumbup
By: 'Louise M'
Jul 11,2014
0 people found
this helpful
Northwood have been exceptionally professional and helpful in letting out our property. It was important to us to leave our home in good hands as we now live overseas. Northwood have been extremely quick in finding the right tenants and manage our home for us very well. We receive regular feedback and monthly updates. Their handyman is also very good and competitively priced which makes life easier for us too. In all, Northwood have been an excellent choice and I highly recommend them....
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Comment on agent fees
Worth every penny. Our home is rented out and in good hands.
Was this helpful? Yes
Jul 02,2014
Minithumbup
By: 'Rebecca'
Jul 02,2014
0 people found
this helpful
Outstanding service!! Staff were always on hand to help with any issues and prompt to arrange repairs or services. Having used a few letting agents, the service from northwood has been outstanding and the staff have been extremely helpful. Thank for all you assistance over the last 2 years...
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Was this helpful? Yes
May 31,2014
Minithumbup
Wendy Richards
Karen Green
By: 'kehinde'
May 31,2014
0 people found
this helpful
I Have found both Wendy and Karen very helpful, informative and on the ball regarding both the letting of my property and enquiries i made when i wanted to sell my property . they also helped provide me with a prompt valuation of my property....
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Was this helpful? Yes
May 30,2014
Minithumbup
Karen Wesson
Wendy Richards
By: 'Debbie'
May 30,2014
0 people found
this helpful
From the moment I contacted Northwood I have been constantly impressed by their professional and friendly service. Nothing is ever too much trouble for them. My property has been on their books for over a year and in all that time the property has never been empty, my payments are always prompt and with using their full management service I have never been bothered unnecessarily. Both Karen and Wendy (and to be honest all of the team at Northwood Derby ) have been outstanding. I couldn't rec...
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Was this helpful? Yes
May 29,2014
Minithumbup
By: 'Mo'
May 29,2014
0 people found
this helpful
Very pleased with the service , excellent standards , would definitely recommend them, in fact I hAve already done that,my friend is using them to manage her property while she is working in Australia . Rate this agency very highly...
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Was this helpful? Yes
May 29,2014
Minithumbup
Karen Wesson
By: 'Des P'
May 29,2014
0 people found
this helpful
I have been dealing with Northwood for many years. As a owner of numerous buy to lets and experiencing an assortment of managing agents i find that my rents from Northwood are always paid on time followed by a regular monthly statements. The managers Karen & Wendy have taken personal interest when marketing the properties and most importantly selecting the best tenant at optimal rent.Tenancy issues are dealt promptly and effectively hence reducing the tenant turnover and associated costs....
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Was this helpful? Yes
May 08,2014
Minithumbdown
By: 'Money grabbers'
May 08,2014
7 people found
this helpful
Me and my husband have rented 7 properties between us and this is by far the worst letting agents we have ever dealt with when moving out of a property. Firstly when they were showing others around the house after we had handed in our notice one agent took me to one side and asked exactly what we were doing to 'tidy up' when we did leave, bearing in mind we had boxes everywhere as we were in the process of moving out and then told us the oven cleaner he had seen in the house would not be good e...
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Was this helpful? Yes
By: Wendy
May 21, 2014
View all comments (3)
When dealing with the end of tenancy process we strictly follow the guidelines under the Prescribed Information for Deposits which our Tenants sign when they sign the Tenancy Agreement. There are timescales set within this document which are always adhere to. When carrying out an end of tenancy check out, we are very much reliant upon the inventory and photographs that our tenants sign when they move in. To ensure our tenants are not under pressure to sign the inventory when they move in, we ...
Areas covered
  • DE1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £68,500
  • Max: £337,000

Letting
  • Min: £0
  • Max: £0

NALS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
24 1 5 1 13 0 0 0 2 0
Karen Wesson Karen Wesson
Customer Service Manager
13 reviews

About Karen No description set View full profile
Wendy Richards Wendy Richards
24 reviews

About Wendy No description set View full profile
Carol Collier Carol Collier
7 reviews

About Carol No description set View full profile
Alice Lane Alice Lane
5 reviews

About Alice No description set View full profile
Steve Liguz Steve Liguz
0 reviews

About Steve No description set View full profile
Jenette Browne Jenette Browne
0 reviews

About Jenette No description set View full profile
Hannah Parker Hannah Parker
0 reviews

About Hannah No description set View full profile
Ellie Clayton Ellie Clayton
0 reviews

About Ellie No description set View full profile

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Fees

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the rent. Deposit: The value of the deposit may vary depending on your personal circumstances, but will be equal to at least one month rent. When you find a property that you like, the agent may ask you to pay a reservation fee in order to process your application. The amount of this payment will form part of the total deposit if your application is successful. This payment is non-refundable should you not wish to progress with the application, but will be returned to you in the event the landlord is unable to proceed. When the tenancy starts, you will be asked to pay the balance of the deposit less any reservation fee paid already. This payment must be in cleared funds to enable the tenancy to commence. Administration Charge*: Once your offer is accepted, we ask you to pay an administration charge to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory. Our charges are: I. Single person: £258.00 inc. VAT II. Couples: £366.00 inc. VAT III. Additional applicant: £108.00 inc. VAT

* This is a non-refundable payment of £200, should you not proceed with the tenancy we reserve the right to retain your reservation fee to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed due to adverse references. Other charges: Depending on your personal circumstances and the progression of your tenancy, we may also ask you to pay other fees and charges. If we do, we will explain these to you at the time. Guarantor: If you are a student, are unemployed or on a low income, you will need a guarantor. We will charge a fee of £90.00 inc. VAT for carrying out reference checks on the guarantor. The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts. Renewal Charge: Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further term, a charge of £48.00 inc. VAT will be made. This amount is payable in advance, and must be received prior to a new contract being signed. Check out: A check out fee may apply depending on the type of property, please check for clarification as this fee may vary. Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.
Last updated at 10:05 AM 24/05/2017 by Wendy Richards

Complaints Procedure

If you are at all unhappy with the service you have received from us, please contact us in the first instance, either by visiting our offices, calling 01332 851570 or by e-mailing derby@northwooduk.com
Last updated at 10:05 AM 24/05/2017 by Wendy Richards

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