• Andrew Heath
    Andrew Heath
  • Rena Andronicou
    Rena Andronicou
  • Lucy Warriner
    Lucy Warriner
  • Suzanne Kubis
    Suzanne Kubis
  • Sharon McCormick-Lang
    Sharon McCormick-Lang
  • Charlotte Smith
    Charlotte Smith
  • Cathy Wilson
    Cathy Wilson
  • claim your profile
    Susan Radcliife
We're professional, approachable and know the area inside out With an array of estate agents in Crewe & Sandbach to choose from, deciding which one to go to can often be quite a challenge in itself! We often find people looking for lettings and sales in South Cheshire can find the whole experience a bit stressful and time consuming. So what makes us different? Our Cheshire estate agents office is owned by Andy Heath and Clarie Heath, who along with the team of local property experts will g Read full description...uide you through the process of letting or selling your home. Together we will help guide you through the process in Crewe, Sandbach, Nantwich, Northwich and surrounding areas. Not only do we have great customer service and a great deal of helpful knowledge of the property sector, but we have a large property portfolio of lettings and sales not only in Crewe & Sandbach but across the whole of South and Mid Cheshire, which is regularly updated with the latest properties available. From city centre flats to country farmhouses, we have the experience and reach to achieve a successful tenancy or sale for you.
Northwood

36 High Street Sandbach, Crewe
Cheshire
CW11 1AN

01270 768917

Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
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excellent service from start to finish, the staff are there for you all the time and very commited to selling your property...
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Comment on agent fees
good
Was this helpful? Yes
Sep 19,2016
Minithumbup
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Sep 19,2016
0 people found
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We recently purchased a property through Northwood, from the moment we rang to make an appointment to view the property we were instantly impressed with the service received from Susan Radcliffe. Consequently when it came to selling our property a few weeks later, we opted to use Northwood as our agents. Through out both the sale and purchase of the two properties, Susan has been fantastic, very approachable and unbelievably helpful, more than exceeding our expectations throughout the process ...
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Comment on agent fees
Good, very reasonable
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Sep 12,2016
Minithumbup
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Sep 12,2016
0 people found
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We chose to sell our house through Northwood as they promised excellent customer service. They more than exceeded our expectations with excellent advice and communication throughout the process. We would certainly recommend the team....
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Comment on agent fees
Fees we as standard with the rest of the market
Was this helpful? Yes
Aug 18,2016
Minithumbup
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Aug 18,2016
0 people found
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I contacted Northwood two years ago following a recommendation from another landlord with regard to letting out my property. My initial contact was Andrew Heath who took me clearly and concisely through the procedure. Within two days of my property being on the market I had approx. 6 people applying to be tenants. The people that rented my property for 2 years have just vacated, the property will only have been empty for 3 weeks when my new tenant moves in. Any questions that have arisen either ...
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Comment on agent fees
Extremly competative
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Aug 11,2016
Minithumbup
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Aug 11,2016
0 people found
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Acted as agents for our rental property. No issues at all with service and always acted quickly to resolve requests from tenants. Acted as agents for the house sale and were excellent in dealing with both sets of solicitors and facilitated a quick and speedy sale....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Jul 08,2016
Minithumbup
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Jul 08,2016
0 people found
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i can not single out any staff..all very helpful and accomadating.made my stay very easy and easy.and when i had bad news recently they all sent me their regards.which was really touching..a lovely happy helpfup bunch.thank you so much mandy jones...
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Jul 08,2016
Minithumbup
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Jul 08,2016
0 people found
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Rena is always helpful and nothing is to much a problem. I am a tenant. Very happy with the service that Northwood Sandbach provides....
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Jul 07,2016
Minithumbup
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Jul 07,2016
0 people found
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Sharon has been handling my account and dealing with my tennant for several years and has done so efficiently and professionally. She has managed to keep track of sometimes erratic payments and has done so in a courteous and pleasant manner at all times....
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Jul 05,2016
Minithumbup
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Jul 05,2016
0 people found
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I have been very pleased with the service I get and all staff are very friendly and help with any problems or questions I have...
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Comment on agent fees
Fees are on average rate
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Jun 08,2016
Minithumbup
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Jun 08,2016
0 people found
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Things run very smoothly with this agency. If there is a problem I usually get a telephone call to inform me of the problem and how they propose to resolve it. This is particularly the case when Suzanne is dealing with us: she is really proactive and efficient. This helps to keep the tenant and the landlord happy and as a result most of our tenants have been long term....
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Comment on agent fees
Very acceptable.
Was this helpful? Yes
Jun 08,2016
Minithumbup
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Jun 08,2016
0 people found
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I have been a tenant with Northwood for just over 3 years. In that time I have found them to be excellent! They offer a very professional service and are always very keen to help you. The staff are extremely friendly and I have found Rena particularly helpful on a few occasions! Thank you Rena! You have all looked after me well and I am very grateful!...
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Jun 07,2016
Minithumbdown
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Jun 07,2016
0 people found
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I could not have asked for a nicer, more helpfull and accomodating estate agents to rent from. From the initial viewing, all the way through to the rental process, the staff have been nothing less then completely lovely all the way through, from the letting agent Cathy, and Charlotte that helped me with my application, to Andrew, the boss of the place. In all, a delightful company to deal with....
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What agent could do to change your mind?
fee's are the same as most agents, if not a bit less
Comment on agent fees
fee's are the same as most agents, if not a bit less
Was this helpful? Yes
Jun 06,2016
Minithumbup
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Jun 06,2016
0 people found
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We rented a property for 3 years with this agents. Not once did we have an issue with them Rena actioned any issues we had during our tenure of the house swiftly and went above and beyond when a fence panel needed replacement. We also had a wasp nest issue again resolved quickly and without fuss. I would recommend this agent to anyone looking to rent....
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Comment on agent fees
Agent fees I found to be fair and inline with other letting agents in the area
Was this helpful? Yes
Jun 06,2016
Minithumbup
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Jun 06,2016
0 people found
this helpful
We rented a property for 3 years with this agents. Not once did we have an issue with them Rena actioned any issues we had during our tenure of the house swiftly and went above and beyond when a fence panel needed replacement. We also had a wasp nest issue again resolved quickly and without fuss. I would recommend this agent to anyone looking to rent....
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Comment on agent fees
Agent fees I found to be fair and inline with other letting agents in the area
Was this helpful? Yes
Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
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Always easy to deal with and happy to help. I have been really impressed with the services of all the people I have dealt with at this branch. They understand the tenants and landlords needs and strike a very good balance of both....
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Jun 03,2016
Minithumbup
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Jun 03,2016
0 people found
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I have used this branch of Northwood a number of times and have allways recieved an outstanding service provided from start to finish of the letting process. Honest, trusworthy and fully compliant with my needs as a landlord. Every step of the process was fully explained, clear and professional. I was always kept fully informed of all developments with the rental of my properties, all tenants were discussed with myself for approval along with Northwoods extensive approval process. I will continu...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 02,2016
Minithumbup
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Jun 02,2016
0 people found
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Very good agent to deal with, I have used them for many years and will continue to do so. They have always been quick to resolve any issues with the property and communication is always very good....
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Comment on agent fees
Sensible
Was this helpful? Yes
May 26,2016
Minithumbup
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May 26,2016
0 people found
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We have always been offered excellent service by the Sandbach branch of Northwood with regard to the rental of our property and latterly with putting it on the market. Living in London, some distance from our property, we needed someone reliable who would look after our interests and Northwood have certainly delivered on that. They deal with any issues with the minimum of fuss and always check with us before proceeding to resolution....
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Comment on agent fees
I am satisfied with the Northwood's fees
Was this helpful? Yes
May 18,2016
Minithumbup
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May 18,2016
0 people found
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I had a very professional and wonderful service from Charlotte and Cathy, they made it very easy for me to move into the property. I couldn't thank them enough for the help they gave me and will always appreciate this....
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Comment on agent fees
Agents fees very good, I was surprised how good they were.
Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
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I was a Northwood tennant for 18 months and found that they really couldn't help enough, any little thing was easily and swiftly dealt with, the washing machine failed and an engineer arranged very quickly but alas it was broken so a replacement was bought and installed whilst i was at work it really took the hassle of living away ! Thank you all at Northwood Crewe & Sandbach....
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Was this helpful? Yes
By: Andy Heath
May 11, 2016
View all comments (1)
David Thanks for your kind words and for treating the property so well. Andy....
Apr 19,2016
Minithumbup
By:
Apr 19,2016
0 people found
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We had an oven that died on us and after contacting Northwood we had a replacement very quickly. Unfortunately there was a fault and the new one stopped working after a couple of months. Northwood contacted the manufacturer for us. Thank goodness for Suzanne who worked tirelessly to get this sorted as the manufacturer was a total nightmare. Without her it would have been incredibly stressful. She went out of her way to chase them until it got sorted. Thank you Suzanne. We now enjoy roast dinner ...
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Was this helpful? Yes
Apr 13,2016
Minithumbup
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Apr 13,2016
0 people found
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Northwood Sandbach have managed the rental of my property for 8+ years. The service has always been very professional yet personal giving me confidence that my property is in safe hands. Sharon McCormack in particular has provided excellent service and I look forward to working with her and the wider team for the foreseeable future....
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Was this helpful? Yes
Apr 12,2016
Minithumbup
By:
Apr 12,2016
0 people found
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Northwood, Sandbach have managed a number of properties for me for many years now. Service has always been great! They go the extra step to make my life easier, for example Rena managed fire regulation remedial works with the council and arranged contractors to complete the work at competitive prices. I work away much of the time and Northwood take away the hassle! Great work. Thanks!...
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Comment on agent fees
Very competitive
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
From the moment we walked through the door , we felt that we were in good hands . The service we have received from the whole team has been first class. Particular attention to Rena , who dealt with our application , who was really wonderful . Northwood should be very proud of all of the staff at Sandbach..well done.. Wayne Creasey...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
Fantastic operation who have been excellent to deal with. Couldn't recommend them enough, especially as a family new to the area. Professional, courteous and prompt at all times. Thank you for everything....
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Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
I have recently been searching for a property in Sandbach and out of all the agents I visited, Cathy & Charlotte gave the best service by far. It is the first time I have rented and their help with the search, visits to properties, paper work, guide for insurances etc has been 1st class. They really do go the extra mile and I was really pleased to have all the pressure taken out of moving. Great company and great team. Many Thanks....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Excellent service - look after the property and work hard to find suitable tenants, and keep the tenant satisfied. Great communication but can be left to manage property as if it was their own....
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Comment on agent fees
Good value for money.
Was this helpful? Yes
Mar 03,2016
Minithumbup
By:
Mar 03,2016
0 people found
this helpful
Excellent service - look after the property as though it was their own and pro-actively handle any issues without any fuss. Highly recommended....
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Comment on agent fees
Competitive, good value for money.
Was this helpful? Yes
Feb 28,2016
Minithumbup
By:
Feb 28,2016
0 people found
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Ref: Northwood Representative Cathy Wilson: - I'm new to renting but Cathy showed me around the property with such a natural & I'd go as far to say very friendly manner. Explaining all the in's & out's and benefits for me in the property. I'd personally not picked up on the original features such the original fireplace, brass coat hooks, etc just charming and useful things like that. Very positive and personal touch. Many thanks....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 26,2016
Minithumbup
By:
Feb 26,2016
0 people found
this helpful
This branch of Northwoods was incredibly helpful when my boiler broke down. They had an engineer out to me within the hour, who promised he could have it fixed within 2 days. They informed the landlord, who checked in to make sure I would be alright until the boiler was fixed. Came home the following day to find they had managed to get the boiler fixed a day earlier than promised! Staff were very kind and supportive throughout. I am very pleased with service provided....
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Comment on agent fees
No fees paid for this particular service, but have never had an issue with them.
Was this helpful? Yes
Areas covered
  • CW1
  • Sandbach
  • CW2
  • Crewe
  • CW4
  • Nantwich
  • CW5
  • CW6
  • CW7
  • CW8
  • CW9
  • CW10
  • CW11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£23,700
  • Max: Β£160,000

Letting
  • Min: Β£0
  • Max: Β£0

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
24 1 33 1 5 0 1 0 1 1
Andrew Heath Andrew Heath
Director
9 reviews

About Andrew No description set View full profile
Rena Andronicou Rena Andronicou
Lettings Manager
33 reviews

About Rena No description set View full profile
Lucy Warriner Lucy Warriner
Branch Manager
6 reviews

About Lucy No description set View full profile
Suzanne Kubis Suzanne Kubis
Lettings Advisor
12 reviews

About Suzanne No description set View full profile
Sharon McCormick-Lang Sharon McCormick-Lang
Accounts Manager
5 reviews

About Sharon No description set View full profile
Charlotte Smith Charlotte Smith
Negotiator
9 reviews

About Charlotte No description set View full profile
Cathy Wilson Cathy Wilson
Lettings Negotiator
3 reviews

About Cathy No description set View full profile
Susan Radcliife - upload your photo Susan Radcliife
Sales Negotiator
3 reviews

About Susan No description set View full profile

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Fees

Tenant Fees

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the rent.

Deposit
The value of the deposit may vary depending on your personal circumstances, but will be equal to at least one month’s rent.

When you find a property that you like, the agent may ask you to pay a reservation fee in order to process your application. The amount of this payment will form part of the total deposit if your application is successful.

This payment is non-refundable should you not wish to progress with the application, but will be returned to you in the event the landlord is unable to proceed.

When the tenancy starts, you will be asked to pay the balance of the deposit less any reservation fee paid already. This payment must be in cleared funds to enable the tenancy to commence.

Administration Charge*
Once your offer is accepted, we ask you to pay an administration charge to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory.

Our charges are:

I. Single person: Β£150.00 inc. VAT
II. Couples: Β£300.00 inc. VAT
III. Additional applicant: Β£150.00 inc. VAT

* This is a non-refundable payment, should you not proceed with the tenancy we reserve the right to retain your reservation fee to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed due to adverse references.

Other charges
Depending on your personal circumstances and the progression of your tenancy, we may also ask you to pay other fees and charges. If we do, we will explain these to you at the time.

Guarantor
If you are a student, are unemployed or on a low income, you will need a guarantor. We will charge a fee of Β£50.00 inc. VAT for carrying out reference checks on the guarantor.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.

Renewal Charge
Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further term, a charge of Β£39.95 inc. VAT will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Check out
A check out fee may apply depending on the type of property, please check for clarification as this fee may vary.


Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.
Last updated at 9:14 AM 03/06/2016 by Rena an

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com
Last updated at 9:14 AM 03/06/2016 by Rena an

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