• Andrew Heath
    Andrew Heath
  • Rena Andronicou
    Rena Andronicou
  • Suzanne Kubis
    Suzanne Kubis
  • Sharon McCormick-Lang
    Sharon McCormick-Lang
  • Charlotte Smith
    Charlotte Smith
  • Cathy Wilson
    Cathy Wilson
  • upload your photo
    Susan Radcliffe
  • upload your photo
    Louise Williams
  • Jo Lawrinson
    Jo Lawrinson
We're professional, approachable and know the area inside out With an array of estate agents in Crewe & Sandbach to choose from, deciding which one to go to can often be quite a challenge in itself! We often find people looking for lettings and sales in South Cheshire can find the whole experience a bit stressful and time consuming. So what makes us different? Our Cheshire estate agents office is owned by Andy Heath and Clarie Heath, who along with the team of local property experts will g Read full description...uide you through the process of letting or selling your home. Together we will help guide you through the process in Crewe, Sandbach, Nantwich, Northwich and surrounding areas. Not only do we have great customer service and a great deal of helpful knowledge of the property sector, but we have a large property portfolio of lettings and sales not only in Crewe & Sandbach but across the whole of South and Mid Cheshire, which is regularly updated with the latest properties available. From city centre flats to country farmhouses, we have the experience and reach to achieve a successful tenancy or sale for you.
Northwood

36 High Street Sandbach, Crewe
Cheshire
CW11 1AN

01270 768917
Jul 19,2017
Minithumbup
Susan Radcliffe
By: 'Rachel Acir'
Jul 19,2017
0 people found
this helpful
We were really happy with the professional and friendly service. All our enquiries were dealt with promptly and we received regular feedback. Thanks!...
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Was this helpful? Yes
Jun 29,2017
Minithumbdown
By: 'Sarah Etherington'
Jun 29,2017
1 people found
this helpful
DO NOT RENT THROUGH NORTHWOOD. Absolutely unprofessional from start to finish, incompetent, and apparently lacking normal moral standards. A few key issues I have had: - (1.) Refused to fix vital structural issues which meant that rain poured in and electrics continually going off; frequently left without for days (meaning no hot water, no heating, no cooker / hob). (2.) Lied to me; stated problems fixed when not, said chasing up contractors, then ignored altogether. (3.) Actually cancelled...
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Comment on agent fees
Pretty good, especially if your a masochist.
Was this helpful? Yes
By:
Jan 01, 1970
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...
Jun 29,2017
Minithumbup
Jo Lawrinson
By: 'Chris dodd'
Jun 29,2017
0 people found
this helpful
When jo came to do my 3 monthly inspection she was very friendly & helpful, I had a couple of issues that were dealt with straight away no quibbles!...
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Comment on agent fees
The fees were very reasonable & affordable
Was this helpful? Yes
Jun 29,2017
Minithumbup
Rena Andronicou
Andrew Heath
By: 'Yvonne'
Jun 29,2017
0 people found
this helpful
I am very happy with the service I have received with my landlord, having total respect and confidence that shows a mutual trust between myself and my landlord....
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Comment on agent fees
Bad I am always feeling low energy when the fee's are due.
Was this helpful? Yes
Jun 29,2017
Minithumbup
Rena Andronicou
Rena Andronicou
By: 'Jules (Landlord)'
Jun 29,2017
0 people found
this helpful
What a refreshing change to find an agent that over delivered and exceeded my expectations. From start to finish my experiece was professional. The times ,schedules and information given was on time and communication second to non . All of the advice given was accurate and further cemented my relationship with the agent . On the other side of the coin my tenant also experienced a great team at NOrthwood which lead to a speedy move in . I will be recommending Northwood to all of my colleagues ...
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Comment on agent fees
Excellent value for money for the service you receive .
Was this helpful? Yes
May 09,2017
Minithumbup
Susan Radcliffe
By: 'RobS'
May 09,2017
0 people found
this helpful
Given this was a long and drawn out process (not due to any fault by Northwood), Sue managed communications extremely well. Was always available to answer questions and very helpful when facilitating viewings. Would, and plan to use Northwood again...
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Comment on agent fees
As a purchaser, i didn't pay any fees
Was this helpful? Yes
Apr 24,2017
Minithumbup
Rena Andronicou
By: 'Kim'
Apr 24,2017
0 people found
this helpful
I have been with the Sandbach office for many years, as a landlord. From day one I have dealt with Rena, nothing is to much trouble with any questions I may have. Rents are always paid on time. I would highly recommend Northwood at Sandbach....
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Comment on agent fees
The set up fees are very reasonable.
Was this helpful? Yes
Mar 31,2017
Minithumbup
By: 'Chris Cunningham'
Mar 31,2017
0 people found
this helpful
Having been with Northwood for 4 years now i cant recommend them enough . They are always available if there are any issues and always do there up most to get any problems resolved quickly and efficiently They are with out doubt the best agents i have ever had...
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Comment on agent fees
Good
Was this helpful? Yes
By: Andy Heath
Apr 24, 2017
View all comments (1)
Chris, Thanks for your kind words., they're much appreciated Andy & the team in Sandbach ...
Mar 29,2017
Minithumbup
Rena Andronicou
By: 'Ryan and Jay'
Mar 29,2017
0 people found
this helpful
Allays very welcoming from the start, great help and a genuine lovely lady! From Ryan and Jayanne .Good luck Rena...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 24,2017
Minithumbup
Susan Radcliffe
By: 'New Sandbachonian'
Feb 24,2017
0 people found
this helpful
We have just bought a property in Sandbach. We don't live in the area so we were really happy with the way Sue helped us out, kept us up to date and took care of everything all through the purchase process. Our situation changed during the purchase which caused a bit of a delay but Sue took everything in her stride and it all went without a hitch. A delight to work with!...
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Was this helpful? Yes
Feb 06,2017
Minithumbup
Rena Andronicou
Charlotte Smith
By: 'Penny Bir'
Feb 06,2017
0 people found
this helpful
I would highly recommend Northwood Sandbach, as they are very friendly, helpful and professional. They facilitated my moving in and out of the flat and returned my deposit immediately after I moved out. I cannot thank them enough....
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Was this helpful? Yes
Jan 31,2017
Minithumbup
Rena Andronicou
Sharon McCormick-Lang
By: 'Janette North'
Jan 31,2017
0 people found
this helpful
I have been dealing with this branch for quite a few years now and I can vouch whole heartedly for there professional and friendly approach. Nothing is to much trouble and they always go far beyond there remit to help and advise. My life as a landlord has definitely become less stressful and I find I can even sleep at night....
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Comment on agent fees
Well worth the fees, couldn't do without them
Was this helpful? Yes
By: Rena Andronicou
Jan 31, 2017
View all comments (1)
Thank you for you lovely comments it is always a pleasure to deal with you ...
Jan 20,2017
Minithumbup
Rena Andronicou
Andrew Heath
By: 'K&A Sandbach'
Jan 20,2017
0 people found
this helpful
I cannot recommend this branch enough, so helpful and efficient, very friendly and are always happy to help, issues are dealt with promptly, and their advice is second to none. I would highly recommend using Northwood, in particular Rena, Thankyou again....
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Comment on agent fees
good
Was this helpful? Yes
Jan 16,2017
Minithumbdown
By: 'Vivianna'
Jan 16,2017
0 people found
this helpful
I just moved out and I am so happy that they are not my agency anymore. I feel very disappointed with this agency. I was waiting for one year to change mattress in the master bedroom and 5 days and 3 phone calls to get back my deposit....
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Was this helpful? Yes
By: Andrew Heath
Jan 16, 2017
View all comments (1)
Dear Vivianna. I'm sorry to hear that we did not meet you expectations. The Tenancy Deposit Scheme ask us to return deposits within 10 days of you leaving the property. I understand that we completed your check out on Wednesday pm and the file was passed to me late on Thursday pm to arrange a payment of your deposit in full. This left our account today within three working days of your check-out. Whilst this is within our normal service standards clearly we had not explained this fully hence I ...
Dec 09,2016
Minithumbup
Cathy Wilson
Charlotte Smith
By: 'Andy'
Dec 09,2016
1 people found
this helpful
I've just moved into my new home which was made so much easier with the help of Cathy and Charlotte, both very friendly, helpful and knowledgeable. They are both a massive asset to the company, it's been a pleasure....
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Susan Radcliffe
By: 'Deb'
Dec 09,2016
0 people found
this helpful
Sue was extremely helpful, she went 'above and beyond' helping me with an extremely stressful time. Excellent service. I would certainly use them again....
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Was this helpful? Yes
Nov 03,2016
Minithumbup
Susan Radcliffe
By: 'sammy'
Nov 03,2016
0 people found
this helpful
excellent service from start to finish, the staff are there for you all the time and very commited to selling your property...
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Comment on agent fees
good
Was this helpful? Yes
Sep 19,2016
Minithumbup
Susan Radcliffe
By: 'James'
Sep 19,2016
0 people found
this helpful
We recently purchased a property through Northwood, from the moment we rang to make an appointment to view the property we were instantly impressed with the service received from Susan Radcliffe. Consequently when it came to selling our property a few weeks later, we opted to use Northwood as our agents. Through out both the sale and purchase of the two properties, Susan has been fantastic, very approachable and unbelievably helpful, more than exceeding our expectations throughout the process ...
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Comment on agent fees
Good, very reasonable
Was this helpful? Yes
Sep 12,2016
Minithumbup
Susan Radcliffe
By: 'Ian Ward'
Sep 12,2016
0 people found
this helpful
We chose to sell our house through Northwood as they promised excellent customer service. They more than exceeded our expectations with excellent advice and communication throughout the process. We would certainly recommend the team....
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Comment on agent fees
Fees we as standard with the rest of the market
Was this helpful? Yes
Aug 18,2016
Minithumbup
Andrew Heath
By: 'Helen'
Aug 18,2016
0 people found
this helpful
I contacted Northwood two years ago following a recommendation from another landlord with regard to letting out my property. My initial contact was Andrew Heath who took me clearly and concisely through the procedure. Within two days of my property being on the market I had approx. 6 people applying to be tenants. The people that rented my property for 2 years have just vacated, the property will only have been empty for 3 weeks when my new tenant moves in. Any questions that have arisen either ...
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Comment on agent fees
Extremly competative
Was this helpful? Yes
Aug 11,2016
Minithumbup
By: 'Andrew'
Aug 11,2016
0 people found
this helpful
Acted as agents for our rental property. No issues at all with service and always acted quickly to resolve requests from tenants. Acted as agents for the house sale and were excellent in dealing with both sets of solicitors and facilitated a quick and speedy sale....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Jul 08,2016
Minithumbup
By: 'mandy jones'
Jul 08,2016
0 people found
this helpful
i can not single out any staff..all very helpful and accomadating.made my stay very easy and easy.and when i had bad news recently they all sent me their regards.which was really touching..a lovely happy helpfup bunch.thank you so much mandy jones...
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Was this helpful? Yes
Jul 08,2016
Minithumbup
Rena Andronicou
By: 'karen'
Jul 08,2016
0 people found
this helpful
Rena is always helpful and nothing is to much a problem. I am a tenant. Very happy with the service that Northwood Sandbach provides....
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Was this helpful? Yes
Jul 07,2016
Minithumbup
Sharon McCormick-Lang
By: 'Chris'
Jul 07,2016
0 people found
this helpful
Sharon has been handling my account and dealing with my tennant for several years and has done so efficiently and professionally. She has managed to keep track of sometimes erratic payments and has done so in a courteous and pleasant manner at all times....
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Was this helpful? Yes
Jul 05,2016
Minithumbup
Suzanne Kubis
Rena Andronicou
By: 'Pat'
Jul 05,2016
0 people found
this helpful
I have been very pleased with the service I get and all staff are very friendly and help with any problems or questions I have...
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Comment on agent fees
Fees are on average rate
Was this helpful? Yes
Jun 08,2016
Minithumbup
Suzanne Kubis
By: 'Happy Landlord'
Jun 08,2016
0 people found
this helpful
Things run very smoothly with this agency. If there is a problem I usually get a telephone call to inform me of the problem and how they propose to resolve it. This is particularly the case when Suzanne is dealing with us: she is really proactive and efficient. This helps to keep the tenant and the landlord happy and as a result most of our tenants have been long term....
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Comment on agent fees
Very acceptable.
Was this helpful? Yes
Jun 08,2016
Minithumbup
Rena Andronicou
By: 'Helen'
Jun 08,2016
0 people found
this helpful
I have been a tenant with Northwood for just over 3 years. In that time I have found them to be excellent! They offer a very professional service and are always very keen to help you. The staff are extremely friendly and I have found Rena particularly helpful on a few occasions! Thank you Rena! You have all looked after me well and I am very grateful!...
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Was this helpful? Yes
Jun 07,2016
Minithumbdown
Cathy Wilson
Andrew Heath
By: 'Matt'
Jun 07,2016
0 people found
this helpful
I could not have asked for a nicer, more helpfull and accomodating estate agents to rent from. From the initial viewing, all the way through to the rental process, the staff have been nothing less then completely lovely all the way through, from the letting agent Cathy, and Charlotte that helped me with my application, to Andrew, the boss of the place. In all, a delightful company to deal with....
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What agent could do to change your mind?
fee's are the same as most agents, if not a bit less
Attached Files
Comment on agent fees
fee's are the same as most agents, if not a bit less
Was this helpful? Yes
Jun 06,2016
Minithumbup
Rena Andronicou
By: 'Craig Barnes'
Jun 06,2016
0 people found
this helpful
We rented a property for 3 years with this agents. Not once did we have an issue with them Rena actioned any issues we had during our tenure of the house swiftly and went above and beyond when a fence panel needed replacement. We also had a wasp nest issue again resolved quickly and without fuss. I would recommend this agent to anyone looking to rent....
read full review
Comment on agent fees
Agent fees I found to be fair and inline with other letting agents in the area
Was this helpful? Yes
Jun 06,2016
Minithumbup
Rena Andronicou
By: 'Craig Barnes'
Jun 06,2016
0 people found
this helpful
We rented a property for 3 years with this agents. Not once did we have an issue with them Rena actioned any issues we had during our tenure of the house swiftly and went above and beyond when a fence panel needed replacement. We also had a wasp nest issue again resolved quickly and without fuss. I would recommend this agent to anyone looking to rent....
read full review
Comment on agent fees
Agent fees I found to be fair and inline with other letting agents in the area
Was this helpful? Yes
Areas covered
  • CW1
  • Sandbach
  • CW2
  • Crewe
  • CW4
  • Nantwich
  • CW5
  • CW6
  • CW7
  • CW8
  • CW9
  • CW10
  • CW11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£23,700
  • Max: Β£160,000

Letting
  • Min: Β£0
  • Max: Β£0

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
28 1 39 3 6 0 4 0 1 1
Andrew Heath Andrew Heath
Director
11 reviews

About Andrew No description set View full profile
Rena Andronicou Rena Andronicou
Lettings Manager
40 reviews

About Rena No description set View full profile
Suzanne Kubis Suzanne Kubis
Lettings Advisor
12 reviews

About Suzanne No description set View full profile
Sharon McCormick-Lang Sharon McCormick-Lang
Accounts Manager
6 reviews

About Sharon No description set View full profile
Charlotte Smith Charlotte Smith
Negotiator
10 reviews

About Charlotte No description set View full profile
Cathy Wilson Cathy Wilson
Lettings Negotiator
4 reviews

About Cathy No description set View full profile
Susan Radcliffe - no image available Susan Radcliffe
Senior Sales Negotiator
7 reviews

About Susan No description set View full profile
Louise Williams - no image available Louise Williams
Sales Negotiator
0 reviews

About Louise No description set View full profile
Jo Lawrinson Jo Lawrinson
1 reviews

About Jo No description set View full profile

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Fees

Tenant Fees

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the rent.

Deposit
The value of the deposit may vary depending on your personal circumstances, but will be equal to at least one month’s rent.

When you find a property that you like, the agent may ask you to pay a reservation fee in order to process your application. The amount of this payment will form part of the total deposit if your application is successful.

This payment is non-refundable should you not wish to progress with the application, but will be returned to you in the event the landlord is unable to proceed.

When the tenancy starts, you will be asked to pay the balance of the deposit less any reservation fee paid already. This payment must be in cleared funds to enable the tenancy to commence.

Administration Charge*
Once your offer is accepted, we ask you to pay an administration charge to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory.

Our charges are:

I. Single person: Β£150.00 inc. VAT
II. Couples: Β£300.00 inc. VAT
III. Additional applicant: Β£150.00 inc. VAT

* This is a non-refundable payment, should you not proceed with the tenancy we reserve the right to retain your reservation fee to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed due to adverse references.

Other charges
Depending on your personal circumstances and the progression of your tenancy, we may also ask you to pay other fees and charges. If we do, we will explain these to you at the time.

Guarantor
If you are a student, are unemployed or on a low income, you will need a guarantor. We will charge a fee of Β£50.00 inc. VAT for carrying out reference checks on the guarantor.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.

Renewal Charge
Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further term, a charge of Β£39.95 inc. VAT will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Check out
A check out fee may apply depending on the type of property, please check for clarification as this fee may vary.


Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.
Last updated at 9:14 AM 03/06/2016 by Rena an

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com
Last updated at 9:14 AM 03/06/2016 by Rena an

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