Crewe & Sandbach, Crewe, CW11
4.9/5, 142 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
97% lettings fee satisfaction
We're professional, approachable and know the area inside outWith an array of estate agents in Crewe & Sandbach to choose from, deciding which one to go to can often be quite a challenge in itself! We often find people looking for lettings and sales in South Cheshire can find the whole ... show more We're professional, approachable and know the area inside out
With an array of estate agents in Crewe & Sandbach to choose from, deciding which one to go to can often be quite a challenge in itself! We often find people looking for lettings and sales in South Cheshire can find the whole experience a bit stressful and time consuming.

So what makes us different? Our Cheshire estate agents office is owned by Andy Heath and Clarie Heath, who along with the team of local property experts will guide you through the process of letting or selling your home. Together we will help guide you through the process in Crewe, Sandbach, Nantwich, Northwich and surrounding areas.

Not only do we have great customer service and a great deal of helpful knowledge of the property sector, but we have a large property portfolio of lettings and sales not only in Crewe & Sandbach but across the whole of South and Mid Cheshire, which is regularly updated with the latest properties available. From city centre flats to country farmhouses, we have the experience and reach to achieve a successful tenancy or sale for you.
Northwood UK | Estate Agents | Letting Agents

Opening Hours
Address

Northwood
9 Hightown
Sandbach,Crewe
Cheshire
CW11 1AD
01270 768917

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £23,700 £440,000
Lettings 93% 97% £350 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
45 1 71 3 10 1 8 0 2 1
Areas covered
  • Sandbach
  • Crewe
  • Nantwich
  • Knutsford
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS DPS TDS SAGEagent
Latest Properties
Images & Videos

“Brilliant team. Fully understood my situation......”

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Nov 12,2019
Minithumbup
By: 'Scott Holland'
Nov 12,2019
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Brilliant team. Fully understood my situation and worked around it. Picked up my keys on Friday and I couldn't be happier....
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“Big thanks to Rena Cathy & Kirsten for all th......”

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Oct 28,2019
Minithumbup
Kirsten
Cathy
By: 'Mrs Price'
Oct 28,2019
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Big thanks to Rena Cathy & Kirsten for all their help finding me a new tenant. Efficient friendly service. Highly recommended. Thanks again ladies...
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“Excellent efficient service...”

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Oct 25,2019
Minithumbup
Cathy
Kirsten
By: 'Debs Bird'
Oct 25,2019
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Excellent efficient service from start to finish - what a lovely team! Took the stress out of the whole process and kept us up to date with everything - thanks again...
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“Professional and Proactive...”

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Aug 31,2019
Minithumbup
Rena
By: 'Andrew Roberts'
Aug 31,2019
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We have used Northwood to rent our property out for a number of years and also for a number of tenants. We have always found them to be proactive, professional and very organised. I wouldnt hesitate in recommending the services of Northwood....
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“Northwood were fab. Arrangements for viewings......”

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Aug 15,2019
Minithumbup
Holly
Susan
By: 'Hannah'
Aug 15,2019
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Northwood were fab. Arrangements for viewings was really quick and simple and they always kept us in the loop in regards to our purchase. They were also very patient at times when needed. An absolute delight to purchase with....
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“Excellent service as usual. They found me the......”

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Aug 05,2019
Minithumbup
Rena
By: 'Jules (Landlord)'
Aug 05,2019
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Excellent service as usual. They found me the perfect tenant. Always a good line of communication and always do what they say they are going to do. The staff and friendly and very efficient and always return calls. I am always impressed with how they ...
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“Fantastic customer service!...”

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Aug 02,2019
Minithumbup
By: 'Kelly Sutton'
Aug 02,2019
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Fantastic customer service! My first time renting so I felt a bit lost to what was involved and I couldn't have asked for more help. I'm a bit of a technophobe so when it came to editing forms online etc, they were fantastic. The service ...
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“Would 100% reccomend to anybody! Professional......”

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Jul 12,2019
Minithumbup
Kirsten
Rena
By: 'Joshua finnan'
Jul 12,2019
0 people found
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Would 100% reccomend to anybody! Professional staff and very friendly, will do everything they possibly can to help you with whatever your struggling with. A big thankyou to Cathy, Kirsten, Rena and the rest of the northwoods team...
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By: Andrew Heath
Jul 27, 2019
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Thanks Joshua, Glad we could help ...

“Thank you to the most wonderful, caring and p......”

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Jul 11,2019
Minithumbup
By: 'Lisa Esnaux'
Jul 11,2019
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Thank you to the most wonderful, caring and professional team at Northwoods. The correspondence and service has truly been exceptional. Moving house as we all know is so stressful and Sue, Cathy and Holly have just been outstanding helping us... forever grateful. Thank you Northwoods ...
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“I had the BEST experience here. I have been m......”

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Jul 02,2019
Minithumbup
Kirsten
Cathy
By: 'Stephanie Obrowski'
Jul 02,2019
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I had the BEST experience here. I have been moving from Europe to the UK and of course that presents with a different set of obstacles and most importantly many time constraints. The agents here were so nice and helpful and I saw a place ...
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“Smooth experience...”

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Jun 08,2019
Minithumbup
Cathy
By: 'Chris'
Jun 08,2019
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Excellent service from Cathy, she allowed a 2nd viewing where other agents don't on rentals, very easy process for applying and getting contracts signed, Kirsten was helpful with paperwork processing, I would definitely use Northwood again and recommend them....
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Comment on agent fees
Very good fee as they offered £0 for our property
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“Very friendly excellent communication...”

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Jun 04,2019
Minithumbup
Cathy
Kirsten
By: 'Ian Ball'
Jun 04,2019
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Just would like to say, thankyou to all staff at the sandbach branch. I found staff to be cheerful and happy. A nice smile when being greeted which, which seems to be fading away in many places. Kirston was always quick to reply on any ...
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N/A
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By: Sarah Stirling
Jun 06, 2019
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My move into my new property was so easy thanks to everyone at Northwood. I had so many questions and even with it being a tenant find property nothing was too much to ask and I knew I could get the answers to my questions from them even though I was no longer their ‘responsibility’. Kirsten and Cathy were so good. They kept me informed every step of the way. I would recommend Northwood to anyone and I only wish my property had been one on their books. ...

“Friendly efficient informative...”

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Apr 16,2019
Minithumbup
By: 'Lynne and Ted'
Apr 16,2019
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The girls at Sandbach office were always there to help and assist. Lovely, friendly and efficient - constantly updating and working hard to give the best possible experience at a stressful time...
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“So professional excellent letting agent...”

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Mar 05,2019
Minithumbup
Kirsten
By: 'Paul Carson'
Mar 05,2019
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Kirsten helped us find a 6 month rental at light speed....She was so professional throughout. Excellent all the way through. We would highly recommend Northwood Crewe & Sandbach Paul Carson & Anita Rothwell...
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Good
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“Outstanding customer service!...”

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Feb 28,2019
Minithumbup
Cathy
By: 'NB.'
Feb 28,2019
0 people found
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Couldn't recommend Northwood enough! After renting for 2 years and having to deal with unreliable and very unhelpful estate agents in the area finding a house with Northwood really was a breath of fresh air! All of the staff are lovely and friendly which made moving ...
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Comment on agent fees
Good
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“Susan at Northwood Sandbach...”

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Feb 25,2019
Minithumbup
Susan
By: 'Bill & Ruth'
Feb 25,2019
0 people found
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What an excellent service. Susan had our property sold within a few weeks and kept us informed throughout the process. Rarely have we enjoyed such excellent care and commitment. Fabulous!...
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Comment on agent fees
Excellent value
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“Excellent service...”

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Feb 22,2019
Minithumbup
Cathy
Kirsten
By: 'Paul'
Feb 22,2019
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I rented a property in Sandbach through Northwood, the service has been excellent. Anything I needed was provided and any questions I have had have been answered promptly and professionally....
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“Excellent tenant experience...”

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Feb 21,2019
Minithumbup
Rena
Cathy
By: 'Gemma'
Feb 21,2019
0 people found
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Northwood Lettings were extremely friendly, prompt and professional at all times throughout the process of renting a house through them. Everyone we spoke to was very helpful from the start all the way through to the end of our tenancy. I cannot recommend them enough ...
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By: Andrew Heath
Feb 22, 2019
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Thanks Gemma, hope you enjoy the new home! ...

“A friendly face...”

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Feb 08,2019
Minithumbup
Susan
By: 'Joseph van Pelt'
Feb 08,2019
0 people found
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When we approached Northwood for a valuation Susan was most helpful and gave us a fair estimate of a reasonable sale price, Throughout the process she kept us fully informed at all times and, once we had found our dream property in Cornwall, pulled out ...
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Comment on agent fees
We thought 0,75% a fair price for the service received
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“Fantastic...”

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Feb 05,2019
Minithumbup
Kirsten
Cathy
By: 'Liam Jones'
Feb 05,2019
0 people found
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A very friendly team at Northwood Sandbach, very helpful. Super quick turnaround and worked wonders to get my rental property out through early so we could move before completing the sale on our property. Highly recommend...
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Comment on agent fees
Good
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“Best letting agents...”

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Jan 28,2019
Minithumbup
Rena
Suzanne
By: 'Crewe Long term tenant'
Jan 28,2019
0 people found
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Both myself and my Husband moved into our rented property 3years ago. During this time we have had albeit small but a number of cosmetic issues with the property that have needed some attention. When these issues were raised with Northwood they were quick to ...
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Comment on agent fees
good
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“Fabulous!...”

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Nov 14,2018
Minithumbup
Rena
Kirsten
By: 'Sue'
Nov 14,2018
0 people found
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What a fab team to deal with. Heard many good reviews of the Northwood team at Sandbach so when my property became vacant for next rental I decided to pay them a visit - so glad I did. What a fabulously helpful, professional and welcoming ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Andrew Heath
Dec 04, 2018
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Thanks Sue for choosing us to help you ...

“Outstanding...”

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Oct 25,2018
Minithumbup
Andrew
Rena
By: 'Richard L.'
Oct 25,2018
0 people found
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I would just like to say a big thank you to the whole team at Northwood Sandbach, Andrew, Rena, Kirsten, Suzanne and Cathy to name the ones I have had the pleasure to deal with the most over the last 6 months. They helped in finding ...
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Comment on agent fees
Good
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By: Andrew Heath
Oct 25, 2018
View all comments (1)
Thanks Richard. Good luck in the new role ...

“Service...”

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Oct 24,2018
Minithumbup
Suzanne
Jo
By: 'Tony Fletcher'
Oct 24,2018
0 people found
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I have had many dealings with Northwood Sandbach and all have been positive. However I recently had a serious issue with the property I let through them where severe damage was caused to the property due to a water leak. Suzanne and Jo were wonderful ...
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Comment on agent fees
Good - I am covered on their guaranteed rent scheme and the level of service is outstanding
Was this helpful? Yes
By: Andrew Heath
Dec 04, 2018
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Thanks Tony. Appreciate the pat on the back but I should also note that our job is made a lot easier when we have a a really responsive and committed property owner such as yourself to work with Andy ...

“Problems in house...”

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Oct 23,2018
Minithumbup
By: 'Jonathan'
Oct 23,2018
0 people found
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Suzanne and Jo have been amazing in sorting out all the issues in my property. I had a big water leak that caused a lot of damage and they were instrumental in arranging to get workmen here ASAP to fix the problem and get all ...
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Comment on agent fees
Good
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Staff picture Rena
(61)
Staff picture Cathy
(18)
Staff picture Suzanne
(15)
No image available Susan
(15)
Staff picture Andrew
(13)
Staff picture Kirsten
(11)
Staff picture Sharon
(8)
No image available Louise
(3)
Staff picture Jo
(3)
Staff picture Holly
(1)
picture is hidden Samuel Jeffries
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood is committed to the highest standards of service and compliance. Each of our branches is bound by the Property Ombudsman’s Code of Practice.

We understand that sometimes things can go wrong and if they do we are committed to resolving problems with the minimum of inconvenience.

Our complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Should you require assistance with this process, please email us at customerservice@northwooduk.com . Whilst we cannot deal directly with your complaint, we are here to help.

We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman at the following address:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 1:48 PM 21/08/2018 by Andrew Heath

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Northwood

Branch - Crewe & Sandbach, Crewe, CW11