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    Andrew
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    Rena
  • Staff picture
    Suzanne
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    Sharon
  • Staff picture
    Cathy
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    Susan
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    Louise
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    Jo
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    Kirsten
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    Jonathan
We're professional, approachable and know the area inside out With an array of estate agents in Crewe & Sandbach to choose from, deciding which one to go to can often be quite a challenge in itself! We often find people looking for lettings and sales in South Cheshire can find the whole experience a bit stressful and time consuming. So what makes us different? Our Cheshire estate agents office is owned by Andy Heath and Clarie Heath, who along with the team of local property experts will guide Read full description... you through the process of letting or selling your home. Together we will help guide you through the process in Crewe, Sandbach, Nantwich, Northwich and surrounding areas. Not only do we have great customer service and a great deal of helpful knowledge of the property sector, but we have a large property portfolio of lettings and sales not only in Crewe & Sandbach but across the whole of South and Mid Cheshire, which is regularly updated with the latest properties available. From city centre flats to country farmhouses, we have the experience and reach to achieve a successful tenancy or sale for you.
Northwood

9 Hightown Sandbach, Crewe
Cheshire
CW11 1AD

01270 768917

“Fabulous!...”

Nov 14,2018
Minithumbup
Rena
Kirsten
By: 'Sue'
Nov 14,2018
0 people found
this helpful
What a fab team to deal with. Heard many good reviews of the Northwood team at Sandbach so when my property became vacant for next rental I decided to pay them a visit - so glad I did. What a fabulously helpful, professional and welcoming ...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Andrew Heath
Dec 04, 2018
View all comments (1)
Thanks Sue for choosing us to help you ...

“Outstanding...”

Oct 25,2018
Minithumbup
Andrew
Rena
By: 'Richard L.'
Oct 25,2018
0 people found
this helpful
I would just like to say a big thank you to the whole team at Northwood Sandbach, Andrew, Rena, Kirsten, Suzanne and Cathy to name the ones I have had the pleasure to deal with the most over the last 6 months. They helped in finding ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Andrew Heath
Oct 25, 2018
View all comments (1)
Thanks Richard. Good luck in the new role ...

“Service...”

Oct 24,2018
Minithumbup
Suzanne
Jo
By: 'Tony Fletcher'
Oct 24,2018
0 people found
this helpful
I have had many dealings with Northwood Sandbach and all have been positive. However I recently had a serious issue with the property I let through them where severe damage was caused to the property due to a water leak. Suzanne and Jo were wonderful ...
read full review
Comment on agent fees
Good - I am covered on their guaranteed rent scheme and the level of service is outstanding
Was this helpful? Yes
By: Andrew Heath
Dec 04, 2018
View all comments (1)
Thanks Tony. Appreciate the pat on the back but I should also note that our job is made a lot easier when we have a a really responsive and committed property owner such as yourself to work with Andy ...

“Problems in house...”

Oct 23,2018
Minithumbup
By: 'Jonathan'
Oct 23,2018
0 people found
this helpful
Suzanne and Jo have been amazing in sorting out all the issues in my property. I had a big water leak that caused a lot of damage and they were instrumental in arranging to get workmen here ASAP to fix the problem and get all ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service from Professional s...”

Oct 11,2018
Minithumbup
Kirsten
Cathy
By: 'Jefferson Family'
Oct 11,2018
0 people found
this helpful
Having rent our first property for over a year with a well known property agent I can honestly say that Northwood Sanbach are far more professional. From booking to view & entering into a rental agreement Northwood Sanbach made it very easy and very quick. ...
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Comment on agent fees
Good
Was this helpful? Yes

“Rena Andronicou...”

Aug 30,2018
Minithumbup
Rena
By: 'Karen Rance'
Aug 30,2018
0 people found
this helpful
I have to say after walking into Sandbach branch and meeting Rena who was so very accommodating, understanding and the most helpful person I could have wished for in finding me my perfect rental property, her communication is fantastic and I was sorted within a ...
read full review
Comment on agent fees
Fees are very reasonable.
Was this helpful? Yes
By: Andrew Heath
Aug 31, 2018
View all comments (1)
Thanks Karen. Glad we could help you ...

“Excellent Letting Agent...”

Aug 11,2018
Minithumbup
Rena
By: 'Excellent Letting Agent'
Aug 11,2018
0 people found
this helpful
Thank you to Rena and team at Northwood for their excellent service. I have been using Northwood in Sandbach for 10 years and always found Rena & staff very professional, friendly, helpful and efficient when letting my property in Crewe. I strongly recommend this team for ...
read full review
Comment on agent fees
Competitive Fees
Was this helpful? Yes

“Friendly , efficient, professional...”

Aug 10,2018
Minithumbup
Rena
By: 'Marnie'
Aug 10,2018
0 people found
this helpful
Thank you once again to Rena and staff at Northwood, Sandbach for their excellent service . Have known Rena for many years and she has always acted very professionally and is always helpful and friendly and makes the process of changes of tenancy relatively street free!! ...
read full review
Comment on agent fees
The fees are fair and competitive
Was this helpful? Yes

“Excellent...”

Aug 08,2018
Minithumbup
Rena
By: 'Sharon Coleman'
Aug 08,2018
0 people found
this helpful
I am a Landlord with a property in Sandbach and decided to go with a fully managed service after speaking to Rena. I am a hard task master as I am a Lettings Manager myself however, first class professional service and has extensive knowledge in ...
read full review
Was this helpful? Yes

“Excellent estate agent...”

Aug 07,2018
Minithumbup
Susan
By: 'Catherine Unnithan'
Aug 07,2018
0 people found
this helpful
Susan was very professional, friendly and approachable and made the whole process of selling our house very straight forward and relatively stress free!...
read full review
Comment on agent fees
We were happy with the Agent's fees
Was this helpful? Yes

“House rental...”

Jul 30,2018
Minithumbup
Rena
Kirsten
By: 'P Gresty'
Jul 30,2018
0 people found
this helpful
Extremely helpful throughout the process, nothing was too much trouble, accommodated and worked around me and my time scales, whatever i wanted they tried to get it sorted for me. Very professional thank you very much Rena and Kirsten....
read full review
Comment on agent fees
All good!!!!!!!!!
Was this helpful? Yes

“Bouquets , no brickbats...”

Jul 10,2018
Minithumbup
By: 'Kay'
Jul 10,2018
0 people found
this helpful
I want to praise both Rena and all the staff for their welcoming attitude to all their customers . There is a genuine interest and friendliness which permeates the office. I thoroughly recommend the service and attention offered and I recommend them highly...
read full review
Comment on agent fees
Fees are more than reasonable for the outstanding service given
Was this helpful? Yes

“Letting...”

Jun 27,2018
Minithumbup
Rena
By: 'Mrs Price'
Jun 27,2018
0 people found
this helpful
I have been using Northwood in Sandbach for many years and always find Rena & the staff friendly, helpful and efficient when it comes to letting my property. I wouldn't hesitate to recommend them....
read full review
Comment on agent fees
Fees are competitive, and value for money
Was this helpful? Yes

“Professional estate agents...”

Jun 26,2018
Minithumbup
Cathy
By: 'Derran & Tracy'
Jun 26,2018
0 people found
this helpful
We can honestly say the whole process of renting our property has been nothing short of super fast and professionally handled from start to finish by Cathy at Northwood. We have also been made to feel comfortable and at ease and that nothing was too ...
read full review
Comment on agent fees
Acceptable
Was this helpful? Yes

“Rental...”

Jun 26,2018
Minithumbup
Cathy
Rena
By: 'Tony Mallon'
Jun 26,2018
0 people found
this helpful
Cathy ,Rena and all the staff were friendly and helpful and they made the whole process stress free and run smoothly making us feel at ease and ready to move in...
read full review
Comment on agent fees
Fees were fair and made clear from outcome
Was this helpful? Yes

“Rena is great!!!...”

Jun 26,2018
Minithumbup
Rena
By: 'stephen'
Jun 26,2018
0 people found
this helpful
We've been using Northwood Sandbach for several years now. We can't stress enough how helpful the team are, especially Rena. She always deals with things very professionally and efficiently and we couldn't ask for more, a credit to the branch....
read full review
Was this helpful? Yes

“Brilliant service - with a smile!...”

Jun 13,2018
Minithumbup
Cathy
By: 'JEG'
Jun 13,2018
0 people found
this helpful
It has been a pleasure to deal with Cathy - she has a lovely refreshing 'can do' attitude and nothing is too much of a problem! She represents the landlord very professionally and at the same time meets all the needs of the tenant. A ...
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Was this helpful? Yes

“angel in disguise...”

Jun 02,2018
Minithumbup
Sharon
Louise
By: 'lisa golden'
Jun 02,2018
0 people found
this helpful
Sharon has been amazing with me. I've had a difficult year and didn't need any more stress over housing problems. Sharon was very professional and even offered a sympathetic ear and went beyond her profession to help me and my son keep a ...
read full review
Comment on agent fees
I personally find the agent fee agreeable.
Was this helpful? Yes

“Review of rental...”

May 09,2018
Minithumbup
Suzanne
Rena
By: 'Ann smallwood'
May 09,2018
0 people found
this helpful
I rented for 9yrs with northwood and was very happy in what i classed my home was sad to leave there i hope the new people will be just as happy and looked after as i was.....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Andy Heath
May 10, 2018
View all comments (1)
Thanks Ann, I'm glad we could help Andy ...

“Fantastic company to rent from...”

Apr 11,2018
Minithumbup
By: 'Kelly Chapman'
Apr 11,2018
0 people found
this helpful
I have been with Northwood for almost 3 years and from start to finish, they have been brilliant. Their services, both inside and outside of working hours are very accessible and the whole team is clear with their communications. If you gave any issues with your ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“We sold with Northwood...”

Mar 26,2018
Minithumbdown
Susan
Andrew
By: 'Satisfied Sellers'
Mar 26,2018
0 people found
this helpful
Having seen a few agents in Sandbach, we chose Northwood to sell our property. This was down to the positive attitude and understanding of our requirements by Susan Radcliffe. Northwood did not try to persuade us to market our property low for a quick sale. ...
read full review
Comment on agent fees
1% selling fee is the norm around this area. Good
Was this helpful? Yes

“Happy Purchaser...”

Mar 21,2018
Minithumbup
Susan
By: 'Tracey.'
Mar 21,2018
0 people found
this helpful
I recently bought a bungalow through the company and was very happy to find they kept in constant touch throughout the process, updated me with progress along the way and ensured keys etc were all sorted on completion. Happy to recommend this company and in ...
read full review
Comment on agent fees
Not applicable to me.
Was this helpful? Yes

“An all round good experience...”

Mar 21,2018
Minithumbup
Susan
Louise
By: 'Maddie'
Mar 21,2018
0 people found
this helpful
The staff did all the hard work, showing viewers round the property, and were always very friendly. We had no issues at all, everything went very smoothly. Feedback was always sought from viewers in a timely manner and fed back to us....
read full review
Comment on agent fees
The fees did seem high, but were on a par with other estate agents on the high street.
Was this helpful? Yes
Mar 13,2018
Minithumbup
Rena
By: 'Steve'
Mar 13,2018
0 people found
this helpful
To begin with would like to say how friendly and professional the whole team are at Northwood (sandbach branch) as they all play a part in the rental of my property, from finding the right tenent and the continued support. After having three estate agents ...
read full review
Comment on agent fees
The agents fee is fair.
Was this helpful? Yes
Mar 03,2018
Minithumbup
Jo
By: 'Happy landlord'
Mar 03,2018
0 people found
this helpful
When I contacted Northwood letting agent I was totalled wow'd by the professional way they handled my request to let my property. So much so I gave them another property to let soon after. All the staff were extremely helpful but Jo stood out ...
read full review
Was this helpful? Yes
By: Andy Heath
Mar 05, 2018
View all comments (1)
Thank you for the kind words ...
Feb 28,2018
Minithumbup
By: 'Sanddancer'
Feb 28,2018
0 people found
this helpful
Outstanding service and support to date from, in particular,Cathy and Kirsten at this high quality agents. From start to finish they show kindness, professionalism and absolutely go the extra mile. Would recommend them unreservedly!...
read full review
Comment on agent fees
Nothing here outside of the usual and in fairness, far better service and support for what is being paid.
Was this helpful? Yes
By: Andy Heath
Feb 28, 2018
View all comments (1)
Thanks for your kind comments and glad we could help ...
Feb 21,2018
Minithumbup
By: 'Sarah'
Feb 21,2018
0 people found
this helpful
We have rented with Northwood for 3 years and have never had a problem. Fantastic friendly staff always helpful. Which is why we are moving but staying with Northwood, would recommend the whole team as they are brilliant....
read full review
Comment on agent fees
Can not fault any aspect
Was this helpful? Yes
By: Andy Heath
Mar 05, 2018
View all comments (1)
Thanks Sarah. We're glad we've been able to help you find a bigger place and you're staying with us ...
Feb 21,2018
Minithumbup
Cathy
By: 'Jay.'
Feb 21,2018
0 people found
this helpful
Cathy was really friendly and helpful. Very knowledgable about the property and local amenities. Wouldn't hesitate to recommend her and will definitely use Northwood again....
read full review
Comment on agent fees
Fees are fair and reasonable
Was this helpful? Yes
Feb 20,2018
Minithumbup
Rena
By: 'Lenny'
Feb 20,2018
0 people found
this helpful
I dealt with Rena, she was Fab, very efficient, helpful and on the ball. sorted out my flat for rent for me really quickly and I'm really happy with the service! Would definitely recommend...
read full review
Was this helpful? Yes
Feb 14,2018
Minithumbup
By: 'Thank you'
Feb 14,2018
0 people found
this helpful
Northwood Sandbach branch have been brilliant with all aspects of my rental property. Thanks so much all of you. Laura B...
read full review
Was this helpful? Yes
Areas covered
  • CW1
  • Sandbach
  • CW2
  • Crewe
  • CW4
  • Nantwich
  • CW5
  • CW6
  • CW7
  • CW8
  • Knutsford
  • CW10
  • CW11
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £23,700
  • Max: £440,000

Letting
  • Min: £0
  • Max: £0

NALS DPS TDS SAGEagent




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
41 1 59 3 8 1 6 0 1 1
Staff picture Andrew
(13)

Staff picture Rena
(56)

Staff picture Suzanne
(14)

Staff picture Sharon
(8)

Staff picture Cathy
(9)

No image available Susan
(12)

No image available Louise
(3)

Staff picture Jo
(3)

Staff picture Kirsten

Upload your photo Jonathan

Fees

Tenant Fees

When you decide to rent a home, you need to budget not just for the monthly rent and household bills, but also the initial costs. Your agent will normally ask you to pay a deposit and an administration charge in addition to the rent.

Deposit
The value of the deposit may vary depending on your personal circumstances, but will be equal to at least one month’s rent.

When you find a property that you like, the agent may ask you to pay a reservation fee in order to process your application. The amount of this payment will form part of the total deposit if your application is successful.

This payment is non-refundable should you not wish to progress with the application, but will be returned to you in the event the landlord is unable to proceed.

When the tenancy starts, you will be asked to pay the balance of the deposit less any reservation fee paid already. This payment must be in cleared funds to enable the tenancy to commence.

Administration Charge*
Once your offer is accepted, we ask you to pay an administration charge to cover the costs of referencing and initial checks, and a contribution towards the preparation of the tenancy agreement and inventory.

Our charges are:

I. Single person: £225.00 inc. VAT
II. Couples: £300.00 inc. VAT
III. Additional applicant: £75.00 inc. VAT

* This is a non-refundable payment, should you not proceed with the tenancy we reserve the right to retain your reservation fee to meet any reasonable costs or loss of rent whilst the property was withdrawn from the market. This may apply whether you withdraw from the tenancy or are unable to proceed due to adverse references.

Other charges
Depending on your personal circumstances and the progression of your tenancy, we may also ask you to pay other fees and charges. If we do, we will explain these to you at the time.

Guarantor
If you are a student, are unemployed or on a low income, you will need a guarantor. We will charge a fee of £50.00 inc. VAT for carrying out reference checks on the guarantor.

The guarantor will be asked to read your tenancy agreement and sign a guarantor agreement before the tenancy starts.

Renewal Charge
Tenancies are normally renewed every six months. Each time you decide to renew the tenancy for a further term, a charge of £39.95 inc. VAT will be made. This amount is payable in advance, and must be received prior to a new contract being signed.

Check out
A check out fee may apply depending on the type of property, please check for clarification as this fee may vary.


Please note: at times we may accept payment for some of these fees by credit card. Should this be the case, there will be a charge added to reflect the amount that we will have to pay for the transaction. We will always tell you if we have to make any charges when accepting payments.
Last updated at 21/08/2018, 1:48 PM by Andrew Heath

Complaints Procedure

Northwood is committed to the highest standards of service and compliance. Each of our branches is bound by the Property Ombudsman’s Code of Practice.

We understand that sometimes things can go wrong and if they do we are committed to resolving problems with the minimum of inconvenience.

Our complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. Should you require assistance with this process, please email us at customerservice@northwooduk.com . Whilst we cannot deal directly with your complaint, we are here to help.

We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman at the following address:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 1:48 PM 21/08/2018 by Andrew Heath

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