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    Gemma Armstrong-Parsons
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    Wendy Tolfrey
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    Emily Gunning
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    Peter Green
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    Megan Scannell
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    Sue Hall
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    Elaine Prescott
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    Nicola Brown
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    Emma Teager
Northwood are part of a franchise group with over 80 offices Nationwide. The local Crawley Office have a team of Staff with a wealth of knowledge in both Sales and Lettings and of the local area. We cover Crawley, Horsham, Reigate, Redhill, Horley and East Grinstead and offer a friendly, professional service to all of our clients and are proud to be able to say that most of our business comes from recommendation. If you are a landlord looking for a reliable managing agent for your property Read full description..., call us to discuss our various services, including our Guaranteed rent Scheme...
Northwood

3 Parkside Crawley
West Sussex
RH10 1EH

01293 515588

May 24,2016
Minithumbup
By:
May 24,2016
Featured Review
0 people found
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Peter and Wendy have been so helpful in providing solutions and upgrading our property over the past few years. They also select high quality tenants very important as we are overseas landlords...
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Comment on agent fees
Good value for money
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May 09,2016
Minithumbup
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May 09,2016
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I just want to say the staff at Northwood, Crawley, have been courteous, approachable, and very helpful. Their professionalism does them credit... If there is a problem they fix it straight away. I'm very impressed and thank them for such a smooth transition Annie Wright...
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Comment on agent fees
Good
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Jan 16,2016
Minithumbup
By:
Jan 16,2016
Featured Review
0 people found
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Have used Northwood for a numbers of years and have been very pleased with the service. They always deal with any issues efficiently and reliably. Inspection reports include comments that give me confidence my property is being properly managed. Always keep me informed of issues and ask me to approve recommended action, but without me having to get too involved! Previously I have felt I was managing more than the agent, but not the case with Northwood....
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Comment on agent fees
Not the cheapest, but am happy with the service.
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Dec 05,2015
Minithumbup
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Dec 05,2015
Featured Review
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I have rented my property with Wendy and the team for over 5 years and during this time I have moved to Dubai. I have found Wendy and the team to be very responsive to all my requests and I always get a professional response, which is very importantly when you are living overseas. I would recommend them to anyone else who is looking to rent a property....
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Nov 28,2015
Minithumbup
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Nov 28,2015
Featured Review
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Northwood offer a professional service, with a clear contract, explaining the responsibilities of all parties involved. We used Northwood's guaranteed rent scheme for several years which provided piece of mind and this worked very well for us. It would be ideal for anyone wanting absolutely no fuss. They have managed the flat well, with very few issues. Their advertising and client base must be excellent because the flat has only been empty for a handful of days over the last five years. I would...
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Comment on agent fees
We felt the premium we were paying for the guaranteed rent scheme was too high, considering that the flat was never empty. However, as new landlords we wanted the piece of mind when starting out. We are now on Northwood's 'Silver Package' which charges a much more competitive percentage for the service.
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Oct 10,2016
Minithumbdown
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Oct 10,2016
0 people found
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Absolutely awful experience, Northwood far away from proving a professional service. Stay Away !!!!!!! My contract was signed for 6 months with a plan to stay for 12 months and longer. I used to pay £975.00 per months for two bedroom flat, in the end of my contract paid £90.00 for extending for further 6 months. In few days later I received an email stating I will have to leave and my contract will not be extended. I went to the office in Crawley, and spoke to the Most Rude and Unp...
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Feb 12,2016
Minithumbdown
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Feb 12,2016
4 people found
this helpful
Poor Service : As a Landlord of Northwood, I am continually disappointed with the poor level of customer service and the lack of continuity afforded by the fully managed scheme, for which I pay a very high price for - approximately 26% of the rent. The scheme is very poor value for money. - For example, during the previous check-out of my property, the only qualified employee capable of carrying out the task, only listed two issues, when there were eleven. - While I was promised the...
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Dec 07,2015
Minithumbdown
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Dec 07,2015
0 people found
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Appalling service from the Northwood Crawley franchise. Never use their guaranteed rental scheme, you will be ripped off big time. Their hidden fees are disguised and falsely advertised as "free" and "no fees" to the landlord. Northwood will also allow the tenants to damage your property and not bother to inform you....
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By: wendy
Dec 07, 2015
View all comments (1)
It is a shame that this 'landlord' wishes to remain anonymous as it makes it impossible to address the situation. Northwood do not charge any additional fees on the guaranteed scheme as the additional add on's, such as inventory/inventory photos are included as part of the service. Clearly our other 74 clients who have left feedback are satisfied. If this landlord would like to contact us direct maybe we can discuss their particular 'disgust' with us?....
Nov 06,2015
Minithumbup
By:
Nov 06,2015
0 people found
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We had decided to use Northwood from a personal recommendation and their 'Guaranteed Rent' service. Being out of the country, we wanted to ensure our property will be completely looked after and that our regular payments will always be made. We felt reassured and confident that Northwood will ensure the property is kept in a good standard, and have not had any problems arise to date. Wendy, along with the other staff members we liased with, were very friendly and obviously experienced in letting...
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Oct 28,2015
Minithumbup
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Oct 28,2015
0 people found
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They have been very helpful and welcoming from the start. They are quick to respond to emails and phone calls and are willing to help in anyway they can....
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
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Operate a system with Northwood Crawley which is guaranteed to give us a monthly income. They are very responsive, quick to reply and very sound in their advice....
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Oct 25,2015
Minithumbup
By:
Oct 25,2015
0 people found
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We've been renting our apartment from Northwood for the past three years and we're very pleased with it. It's in a great location and they found it quite quickly and it was exactly what we were looking for....
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Oct 23,2015
Minithumbup
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Oct 23,2015
0 people found
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After a very difficult break up in my relationship, I found I needed to find a place to rent with my two small children. Peter explained the process, and helped in anyway he could to make it less stressful. I am glad to say in now have been in the property for 7 years. Any problems with the property are dealt with sympathetically and quickly. I would highly recommend Northwood to anyone....
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Comment on agent fees
While I disagree with the renewal fees, I understand that Northwood is very reasonable in the current market.
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Oct 22,2015
Minithumbup
By:
Oct 22,2015
0 people found
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The service we received from Wendy and the lettings team at Northwood Crawley was excellent. Any queries or issues that arose were dealt with swiftly and professionally. We would highly recommend them....
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Oct 21,2015
Minithumbup
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Oct 21,2015
0 people found
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Found this letting agent probably the best in Crawley have dealt with many in the past, and have found their professionalism and manner in which they deal and complete items impeccably well....
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Oct 21,2015
Minithumbup
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Oct 21,2015
0 people found
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I have been a tenant here in Horsham for several years in the same property managed by Northwood. My experience to date has certainly been a positive one. Plenty of staff to deal with, responsive to any issues raised and actually working with you as a partner in order to enjoy the accommodation at hand. Northwood have always been flexible in their approach. I would certainly be happy to recommend them....., especially the good crew down at Crawley :) Kind regards...
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Oct 21,2015
Minithumbup
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Oct 21,2015
0 people found
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To Northwood Crawley Managers on duty, Next month I will be completing a 3 years of renting a nice 3 bedroom property at Amberley Close with your office, and my parents will be completing a 1 year renting 1 bedroom at Shire Place too, I would like on behalf of my family to take this opportunity and say thank you for the excellent service you have given to us all from the start till the time being, Just thumbs up to Northwood I would without any hesitation recommend Northwood for anyone ...
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Oct 21,2015
Minithumbup
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Oct 21,2015
0 people found
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Northwood have been absolutely excellent. I don't live in the city where my property is so for Northwood to maintain it for me and free me of the hassle has been brilliant....
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Oct 21,2015
Minithumbup
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Oct 21,2015
0 people found
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I have rented 4 properties with Northwood within the last 9 years. I really wouldn't go anywhere else. The properties are maintained to a high standard and the staff at Northwood are always available to help....
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Oct 21,2015
Minithumbup
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Oct 21,2015
0 people found
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I've used the team at Northwood since 2010 as a Landlord. It was clear from the very first meeting with Wendy that they were are experienced, knowledgable and professional team. I'm happy to recommend them to fellow landlords and tenants....
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Oct 21,2015
Minithumbup
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Oct 21,2015
0 people found
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The staff is really helpful. I like their problem reporting system they have online. They have got back to me always very quickly when I have had to report a problem. The only negative point is the short term contracts they offer along with their renewal fees. Overall very good service and pleasant staff....
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Comment on agent fees
I don't like having to renew my rental agreement every 6 months as there is a fee attached to it.
Was this helpful? Yes
By: Wendy
Oct 21, 2015
View all comments (1)
There is sometimes a possibility that we can offer a one year contract, depending on the landlord circumstances. When your agreement is next due, speak to me and I will see what we can do. I am so glad that the maintenance reporting system is working well and thank you for reviewing us :-)....
Oct 20,2015
Minithumbup
By:
Oct 20,2015
0 people found
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We have been a tenant of Northwood for almost 2 years now and they have been excellent to work with. They always take the time to deal with our questions and requests, and repairs or other urgent items are always dealt with in a timely manner....
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Oct 20,2015
Minithumbup
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Oct 20,2015
0 people found
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I've been with Northwood for 3 yrs and its the best estate agent I've ever been with , there very understanding and if any work needs doing they make sure it gets done asap . All the staff at Northwood have been and still are friendly and polite....
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Oct 20,2015
Minithumbup
By:
Oct 20,2015
0 people found
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I used Northwood for my first flat and they made the whole process seamless, a really professional and friendly agency that helped every step of the way and I moved in, on time, to an immaculate new home. Even after moving in they have been more than happy to help if i have had any queeries. I wouldn't have any hesitation in thoroughly recommending them!...
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Oct 20,2015
Minithumbup
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Oct 20,2015
0 people found
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Service has been excellent from start to finish. When ever I have had a concern the response has been immediate and the problems resolved...
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Oct 17,2015
Minithumbup
By:
Oct 17,2015
0 people found
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Extremely professional service at all times. I use their 'platinum' service which is great as I live abroad and cannot pop round to repair anything. Hassle and worry free agents in my opinion. Would recommend them to anyone in the Crawley area....
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Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
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Very professional outfit. They offered several letting options , all fully explained. Paperwork easy to follow. Very precise in covering the details for the flat. Paperwork completed and then hand everything over to them....
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Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
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We have now used Northwoods in Crawley for 7/8 years, We decided early on that we needed security with our let. Northwoods offered this from the start, and we have been more than happy so far with the service and helpfulness of the staff....
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Comment on agent fees
n/a
Was this helpful? Yes
Oct 15,2015
Minithumbup
By:
Oct 15,2015
0 people found
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We are delighted to say that we have been very pleased with the service over the years from all members of staff. We mostly deal with Wendy, but when we first joined Northwood, it was Peter that we used to deal with. You previously had our first buy-to-let property in Peverel Road, Ifield for a few years until we took it back to give to our daughter to live in. You always kept us informed if anything needed repair or service, so that we had the option to use our own tradesman. We didn't hesita...
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By: Wendy
Oct 15, 2015
View all comments (1)
Dear James and Liz Thank you for your very positive review. It is always a pleasure to do business with you both.....
Oct 14,2015
Minithumbup
By:
Oct 14,2015
0 people found
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The advent has always replied promptly to all my emails, I have had a long term tenant in for last two years...
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Oct 14,2015
Minithumbup
By:
Oct 14,2015
0 people found
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Northwood found me tenant very fast which turned out to be a reliable good quality teneant. Wendy is very helpful gives good advice on rental value and all aspects of property lets . I find Northwood prices very acceptable, recommended....
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Oct 10,2015
Minithumbup
By:
Oct 10,2015
0 people found
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I dealt with Wendy in the rental of a 3 bed house in Pound Hill. Wendy was friendly, helpful and informative but most important for me was that she did exactly as she said and delivered the results as she had said she would. Very pleased I tried Northwood and would recommend them - friendly AND efficient!...
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Oct 10,2015
Minithumbup
By:
Oct 10,2015
1 people found
this helpful
I was very pleased with the initial response and professional way Northwood Crawley dealt with letting my property. Any problems with tenants have been settled quickly. I could not recommend them highly enough. Fantastic service with a smile plus a super Christmas card!...
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Oct 09,2015
Minithumbup
By:
Oct 09,2015
0 people found
this helpful
I was dealing with Northwood Agency in Crawley for about 3 years and I am very pleased with the quality of services they provide. They are real professionals, operational in sorting problems, fast in finding tenants and going the extra mile to enhance the satisfaction of their customers. Their rental worry free scheme is absolutely fantastic! I would definitely recommend them to anyone looking for a reliable real-estate agency....
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Oct 08,2015
Minithumbup
By:
Oct 08,2015
0 people found
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Generally very good in terms of attention by staff and detail. Responsive, which is key. Pleasant attitude at all times. They use aq central email inbox -which is actually monitored - makes a big difference. Satisfactory attention to detail in all respects. Only drawback i find is the contract wording is not straightforward to understand. I feel in this day and age this could be done differently....
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Comment on agent fees
Fair
Was this helpful? Yes
Areas covered
  • Crawley
  • Crawkey
  • Holrey
  • Horley
  • Horsham
  • Horsham
  • Redhill
  • Redhill
  • Reigate
  • Reigate
  • East grinstead
  • East Grinstead
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £20,000
  • Max: £190,000

Letting
  • Min: £0
  • Max: £20,000

NAEA NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
59 2 18 1 0 0 0 0 0 1
Gemma Armstrong-Parsons - upload your photo Gemma Armstrong-Parsons
Director
5 reviews

About Gemma No description set View full profile
Wendy Tolfrey - no image available Wendy Tolfrey
Lettings Manager
63 reviews

About Wendy I have been Lettings Manager in the Crawley office since March 2008 but also have years of experience of lettings prior to this. I have also lived in the area for longer than I care to remember and so View full profile
Emily Gunning - no image available Emily Gunning
Negotiator
0 reviews

About Emily No description set View full profile
Peter Green - upload your photo Peter Green
14 reviews

About Peter No description set View full profile
Megan Scannell - upload your photo Megan Scannell
Negotiator
11 reviews

About Megan No description set View full profile
Sue Hall - upload your photo Sue Hall
Property Maintenance Co-Ordinator
12 reviews

About Sue No description set View full profile
Elaine Prescott - upload your photo Elaine Prescott
Administrator
4 reviews

About Elaine No description set View full profile
Nicola Brown - upload your photo Nicola Brown
Negotiator
1 reviews

About Nicola No description set View full profile
Emma Teager - upload your photo Emma Teager
inventory Clerk
0 reviews

About Emma No description set View full profile

Job vacancies

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Fees

"Important information about our fees: when you rent a property through us we will charge a one-off admin fee, dependent on the number of tenants. Other fees may apply. For full details please go to our office page at www.northwooduk.com"
Last updated at 11:48 AM 11/08/2016 by wendy tolfrey

Complaints Procedure

In the first instance, please contact your local office. If your complaint cannot be resolved at Branch level, the details will be passed to our Head Office for resolution.
Last updated at 11:48 AM 11/08/2016 by wendy tolfrey

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