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    Jim Cameron
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    Helen Cameron
  • Katie Cameron
    Katie Cameron
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    Lisa Reeves
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    Lesley Brookes
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    Julie Townley
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    Luke Patten
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    Kathryn Smith
As a leading Chester Estate Agent, we are a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, we are well known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
Northwood

1b Hoole Road Chester
Cheshire
CH2 3NQ

01244 320999

Oct 28,2016
Minithumbup
By:
Oct 28,2016
Featured Review
1 people found
this helpful
As a landlord letting several properties through Northwood I cannot praise the quality of their service too highly. Helen Cameron and all other members of the team I have had dealings with have always been efficient, friendly and professional. Having found suitable tenants for us, Helen and other members of the team, have monitored the tenancies and handled all issues that can arise entirely to our satisfaction. The team have a knack for keeping us informed on matters that need our attention bu...
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Comment on agent fees
Overall the fees are very fair and reasonable. The true test is when a specific problem rears its head and Northwood have proved to me they are there when you may need them most. There is an excellent legal service, if needed, that works side by side with the Agent.
Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
Featured Review
1 people found
this helpful
I have had a grat relationship with Northwood since first contacting them to arrange my viewing. Emails have all been answered and have a personal touch. Doesn't feel like you are emailing a robot!...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
Featured Review
1 people found
this helpful
Positive experience of renting with this branch all staff members are efficient, helpful , friendly and have reasonable letting administration fees ....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 13,2016
Minithumbup
By:
Oct 13,2016
Featured Review
1 people found
this helpful
Sold my house through Northwood - they were great throughout the whole thing. Will sell this new one with them when the time is right....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 13,2016
Minithumbup
By:
Oct 13,2016
Featured Review
1 people found
this helpful
I am a tenant of northwood in hoole road. they always help with my issues and have been a good agent. i will look for a home through them again....
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Comment on agent fees
yes good
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
1 people found
this helpful
Northwood are a good letting agent. I always pay rent and they always help me with any issues I have. I would like another house through them...
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Comment on agent fees
Admin fee for me was £125
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
1 people found
this helpful
I am both a tenant and a landlord of Northwood. I could not sell my home but wanted to move closer to Christleton High School to get the children in. Northwood guarantee me £700pm on my property and my rent in Christleton is only £750pm so this works really well for us. Both Luke and Kate are really helpful if I ever ring and need anything....
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Comment on agent fees
I think the fees are really fair as they take about £100 a month for guaranteed rent but I never have to worry about any arrears or voids and they don't charge a set up fee.
Was this helpful? Yes
May 19,2016
Minithumbup
By:
May 19,2016
1 people found
this helpful
Rented my property through Northwood in Chester for the past two years on their guaranteed rent scheme. I have recently moved back and am delighted with the condition my property was handed back to me in. The staff have been great, wouldn't hesitate to use them again....
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Was this helpful? Yes
Apr 29,2016
Minithumbup
By:
Apr 29,2016
1 people found
this helpful
I have rented my house with Northwoods for the past 3 years on their guaranteed rent scheme. The staff are always helpful and the rent is always paid into my account on time with no problems. Would recommend to anyone looking to rent their house out....
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Comment on agent fees
No fees on the guaranteed rent scheme
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
1 people found
this helpful
Very pleased. Julie keeps me informed about issues with my property. She usually emails, but when i have phoned her she is always pleasant and helpful....
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Was this helpful? Yes
Jan 29,2015
Minithumbup
By:
Jan 29,2015
1 people found
this helpful
Lesser agents would've told me some time ago to accept the fact the house would not sell. Not so, Northwoods. They were constantly in touch with progress updates and excellent advice that can only be given when a person really knows their stuff. House finally sold and for the best price possible given its current condition. Cannot thank Northwoods enough. Enthusiastic, helpful, knowledgeable staff....
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Was this helpful? Yes
Jan 13,2015
Minithumbup
By:
Jan 13,2015
1 people found
this helpful
For the sale of my bungalow in Hawarden I found the Northwoods team very helpful, very professional and offered a first class service. Lesley and the team found me the right buyer and secured the full asking price. Well done. I have no problem in recommending them to others....
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Was this helpful? Yes
Sep 25,2014
Minithumbdown
By:
Sep 25,2014
1 people found
this helpful
Have rented my property with Northwood for the last three years on guaranteed rent scheme. Have found the peace of mind of being on the guaranteed rent scheme an advantage. However I have found that communication has been an issue. Some E mails have not been acknowledged and those that have responses have taken longer than expected. Although I have no major issues I don't think I will stay with Northwood once my current contract expires....
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What agent could do to change your mind?
Better communication. More reasonable fees.
Comment on agent fees
Rather a lot of commission taken for not much work.
Was this helpful? Yes
Jul 30,2014
Minithumbup
By:
Jul 30,2014
1 people found
this helpful
I have rented my property with Northwood Chester for the last 5 years on their Guaranteed Rent Scheme. The scheme has worked so well for me and my husband, the Northwood staff have been so helpful and really care about my property. I would recommend Northwood to anyone else. We also have a house rented with Northwood Wrexham and they are just as good. 10/10 for all the Northwood offices!...
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Comment on agent fees
We are on the guaranteed rent scheme and there are no fees as such. Northwood guarantee me ‚£420.00 per month absolutely guaranteed. The tenant then pays Northwood ‚£550 per month so Northwood make there ‚£130.00 per month profit from that. Although about 18 months ago, my tenant missed 3 rental payments but I still received my ‚£420.00 whilst Northwood took the hit on the rent and went to court with the tenant to retrieve the outstanding rent. Once the tenant finally left (without paying back any of the arrears) we had a 2 month vacant period whilst we re-let the property, during this two month period I still received my ‚£420.00 regardless. Very good scheme for peace of mind!
Was this helpful? Yes
Apr 30,2014
Minithumbdown
By:
Apr 30,2014
4 people found
this helpful
We have been renting with Northwood for a number of years and have found them to be extremely poor at communication, several times this has resulted in a financial loss for us. Some members of staff are very rude and unwilling to take criticism, get defensive and end up escalating arguments. I have no experience of other agents so cannot compare Northwood, however if you use them make sure everything is in writing and always double check things your self. Don\'t take their word for i...
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Was this helpful? Yes
Oct 08,2013
Minithumbdown
By:
Oct 08,2013
2 people found
this helpful
I can\'t even give NorthwoodUK 1 Star for the service I have received. Avoid at all costs. I am a tenant with them in Chester and after securing a property we were told that the utility bills were more than advertised and what was pre-agreed. If we didn\'t agree to the revised price of the bills we would lose the property to another tenant interest, therefore also losing our deposit!! When we finally moved in the bottom part of the bathroom wall was missing and very mouldy, this was not menti...
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Was this helpful? Yes
Areas covered
  • WA6
  • CH1
  • CW6
  • CH2
  • CH3
  • CH4
  • CH5
  • CH6
  • CH7
  • CH8
  • CH66
  • CH65
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £190,000
  • Max: £275,000

Letting
  • Min: £0
  • Max: £0

ARLA RICS NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 1 4 2 2 0 0 0 0 0
Jim Cameron Jim Cameron
Director (Owner)
1 reviews

About Jim Jim opened Northwood Chester in January 2002 after 20 years as a Retail Manager. His key role is the running of the business along with his wife Helen and to ensure that Northwood Chester delivers fir View full profile
Helen Cameron Helen Cameron
Director
2 reviews

About Helen Helen has worked alongside husband Jim in the day to day running of Northwood Chester since they opened the business in January 2002. Her previous background was in retail management and management tr View full profile
Katie Cameron Katie Cameron
Branch Manager
5 reviews

About Katie Kate joined the company in 2011 as Lettings Negotiator responsible for tenant liaison from application right the way through to their move in. Kate proved to be a natural and to further develop her kn View full profile
Lisa Reeves Lisa Reeves
Lettings Advisor
2 reviews

About Lisa Lisa joined the Northwood Chester team in 2015 as Lettings Advisor with her key responsibilities being new tenancy applications and property check out inspections. Lisa has always worked in customer f View full profile
Lesley Brookes Lesley Brookes
Sales Negotiator
1 reviews

About Lesley Lesley has always worked in customer-facing roles and joined us in 2006 having been in Estate Agency since 1999. Beginning her training with a Corporate Agent, Lesley then worked for an Independent of View full profile
Julie Townley Julie Townley
Maintenance Coordinator
3 reviews

About Julie Julie joined us in 2006 with previous experience gained in the banking and estate agency industries. We are delighted that Julie completed the BTEC Level 4 Professional Diploma in Residential Lettings View full profile
Luke Patten Luke Patten
Lettings Negotiator
2 reviews

About Luke Luke joined us in 2013, after working for another independent agent as a Sales Negotiator. He has also been involved in events management in Chester, in a hospitality role where customer relations wer View full profile
Kathryn Smith Kathryn Smith
Lettings Advisor
1 reviews

About Kathryn Kathryn joined Northwood in May 2006, from a Customer Service background in the finance sector. Kathryn's key role is proactive viewing arrangements, accompanied viewings to show clients around our sa View full profile

Job vacancies

Please see a list of jobs available

Fees

Guaranteed Rent - No Fees Applicable
Fully Managed - 10% Including VAT
Rent Collection - 8% Including VAT
Tenant Find Only - £450 Including VAT
Last updated at 3:48 PM 23/04/2015 by Lesley Brooks

Complaints Procedure

Please see our website as per the link below for how to make a complaint

http://northwooduk.com/complaint-handling-procedure
Last updated at 3:48 PM 23/04/2015 by Lesley Brooks

Awards won by Northwood, Chester CH2 3NQ

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