• Nikki Ponsford
    Nikki Ponsford
  • Patricia Figueras
    Patricia Figueras
  • Karen Green
    Karen Green
  • claim your profile
    Lin Weaver
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    Kieran Wildman
  • upload your photo
    Julie Smith
  • Rebecca Crosby
    Rebecca Crosby
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    All
We are a family run business co owned by Mother and daughter Patricia Figueras & Nicola Ponsford. We have been operating for over 14 years in Cheltenham and cover Cheltenham , Gloucester and Tewkesbury. We offer both a sales and lettings service and pride ourselves on customer service
Northwood

11 - 15 Prestbury Road Cheltenham
Gloucestershire
GL52 2PN

01242 587744
Sep 27,2017
Minithumbup
By: 'Ellie Harris'
Sep 27,2017
0 people found
this helpful
I have used the Cheltenham branch of Northwoods for both rental and sales over the last 4 years and they really are exceptional. All members of the team are helpful, friendly and professional at all times. One of the most impressive characteristics is their honesty. I always found them to be very hard working and they have very high standards in all areas. I would recommend them to anyone for either buying, selling or rental....
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Comment on agent fees
Good
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By: Nikki
Sep 28, 2017
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Hi Ellie, Thank you so much for the lovely comments we shall miss speaking with you . We have enjoyed managing and selling your property . The ladies here at northwood would like to wish you the very best . Kind Regards Nikki ...
Sep 14,2017
Minithumbup
Karen Green
Rebecca Crosby
By: 'Thomika'
Sep 14,2017
0 people found
this helpful
Have been renting with Northwood Cheltenham now for 9 months and can honestly say they are the best letting agents I have ever been with.. I am currently renting my second property with them and with the amazing help of Rebecca Crosby she has helped me find the perfect home and couldn't be happier. When leaving my previous property Karen Green was amazing in dealing with the inventory and the checkout she was so thorough and assured me what needed to be done in order to get my deposit back and I...
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Comment on agent fees
Fees are rather good in comparison to what I have paid with previous agents
Was this helpful? Yes
Sep 11,2017
Minithumbup
Julie Smith
Nikki Ponsford
By: 'TDF'
Sep 11,2017
0 people found
this helpful
highly commend Northwood Cheltenham Letting Agents to potential owners or landlords expressing a desire to let their property. As my wife and I were leaving the UK for two and a half years we wanted to be confident that our property would be looked after by a professional company. This was important due to the distance and time zones back to the UK. Moreover, we had to be confident, in our absence, that the letting agent would be able to make discretionary decisions on our behalf; Northwood w...
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Comment on agent fees
The fees were acceptable under the circumstances of the case
Was this helpful? Yes
Sep 03,2017
Minithumbup
Rebecca Crosby
By: 'Herbie'
Sep 03,2017
0 people found
this helpful
As a first time person renting a property we cannot fault Northwood especially Rebecca for guiding us through the process with their warm and friendly service We would not hesitate to recommend Northwood to any prospective tenant who are looking for property to rent....
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Comment on agent fees
Very reasonable for the thorough amount of intensive work they undertake.
Was this helpful? Yes
Aug 30,2017
Minithumbdown
Julie Smith
Karen Green
By: 'Mark'
Aug 30,2017
0 people found
this helpful
Can only praise Northwoods Cheltenham. I have been a tennant of theirs for 18 months and always sung their praise. Helpful, friendly and professional. Reccomend to all! Mark...
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Comment on agent fees
Reasonable and fair.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Karen Green
By: 'Steve'
Aug 30,2017
0 people found
this helpful
I have used Northwood Cheltenham for over five years and have found them to be efficient, friendly and approachable at all times. I would have no hesitation in recommending them to tenants and landlords. The whole team works well together. Karen in particular has done some great work recently....
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Aug 30,2017
Minithumbup
Rebecca Crosby
All
By: 'Madsadz'
Aug 30,2017
0 people found
this helpful
After a bad experience with an estate agency many years ago I have always avoided them. Well, Northwood have provided me and my partner with the best service possible!!! I had a few worries about renting with an agency and Rebecca put me at ease straight away. She found us several properties that accepted pets and explained the costs straight away. When our application was moved from one person to another this was explained to us clearly and who we needed to contact if we had any further questi...
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Comment on agent fees
Fees were explained clearly and upfront to us, we didn't hand over money without knowing what it was for.
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Aug 30,2017
Minithumbup
All
By: 'Brand'
Aug 30,2017
0 people found
this helpful
I have been with Northwood Cheltenham since at least 2013 on the guaranteed rent scheme. I previously looked after my Fathers property and it was a nightmare. This experience however has been very easy everything is taken care of, all I have to do is authorize maintenance costs. They have regular inspections and send me pictures of any issues so I can see whats happening and the upkeep of the property. I have traveled over the last few years and it honestly has been care free not having to wo...
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Comment on agent fees
In my opinion very reasonable for the work that they do, and the security the guaranteed rent scheme offers.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Rebecca Crosby
By: 'Adam J'
Aug 30,2017
0 people found
this helpful
It was a pleasure to deal with Northwood lettings, Rebecca the lettings agent was very helpful, friendly, understanding and patient with my needs. Would highly recommend for a professional service....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 29,2017
Minithumbup
Nikki Ponsford
All
By: 'Jenny'
Aug 29,2017
0 people found
this helpful
As a tenant, I have been with a few estate agents however Northwoods Cheltenham have by far been the best. They have treated me so well and with a lot of respect and always available should I need to communicate with them. I am also particularly impressed with the regular inspections and that the deposit was returned in full. Any issues or questions I had were dealt with quickly and suitably....
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Aug 25,2017
Minithumbdown
By: 'BCallen'
Aug 25,2017
0 people found
this helpful
*Horrible experience with this company. I was a tenant and quickly learnt this company only cares about the landlords. They sting the tenants at any opportunity possible, especially up front with unnecessary charges and fees, some of which other agents don't use. Even when treating the property with the utmost respect and care, there was always something they picked up on in their frequent inspection. This included my own washing in the sinks whilst I am living in the property and even writi...
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Comment on agent fees
BAD
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Oct 17,2016
Minithumbup
By: 'RB'
Oct 17,2016
1 people found
this helpful
Northwood have provided an excellent service in renting and managing my flat for the last 6 years or so. On deciding to sell my property the level of service continued with regular updates provided on viewings and throughout the sale process. I would recommend Northwood to anyone looking to rent or sell their property....
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Oct 04,2016
Minithumbup
By: 'A Warner'
Oct 04,2016
0 people found
this helpful
The Northwood team have been an amazing support whilst looking after my property over the last 8 years. They have been easy to deal with & have not worried at all that they would be in touch if there were any issues [whether property or tenant]. Over the years all have been dealt with positively & efficiently. Thank you Ladies for being superb... you can be assured when we are ready to rent out our property again we will be back!...
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Comment on agent fees
Worth every penny!
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By: Nicola
Oct 04, 2016
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Thank you kindly for your review it was a pleasure having you as a landlady . I wish you the very best with your house project and look forward to hearing from you again . ...
Aug 31,2016
Minithumbup
All
By: 'Juejue & Kaz'
Aug 31,2016
0 people found
this helpful
My daughter and I rented our flat throught Northwood for 8 years. The whole team were always very friendly and professional. We would have no problem recommending them to friends and family. Thank you Nicola and your caring Team....
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Comment on agent fees
Fees are what you would expect from reputable agents.
Was this helpful? Yes
Jul 14,2016
Minithumbup
Nikki Ponsford
By: 'lin'
Jul 14,2016
0 people found
this helpful
All the staff at Northwood Cheltenham are excellent I have two buy to let flats with them and it is totally stress free would highly recommend and Nicola is a Godsend !...
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Comment on agent fees
Good value as it takes any strain /problems away
Was this helpful? Yes
By: Nikki
Aug 11, 2016
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Hello Lin, Thank you so much for your kind words, you are an absolute pleasure to work with . Kind Regards the Northwood Team ...
Jul 11,2016
Minithumbup
Nikki Ponsford
By: 'Paddy'
Jul 11,2016
0 people found
this helpful
I purchased my first ever flat from this company. I was pretty clueless but they guided me through the whole process & even put up with my daily emails! I can not recommend them enough...
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Comment on agent fees
I am the buyer so paid them no fees
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By: Nikki
Jul 11, 2016
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Hi Paddy, thank you for your lovely comments and we wish you every happiness in your new home . Kind Regards the Northwood team ...
Jul 08,2016
Minithumbup
Karen Green
By: 'Ellen'
Jul 08,2016
0 people found
this helpful
Fabulous support from Northwood when buying my first property. Friendly and professional service. They kept me well informed throughout the process...
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By: Nikki Ponsford
Jul 11, 2016
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Dear Ellen, I am delighted to read your comment as a family business we strive to provide all customers with an outstanding service. All of us at Northwood would like to wish you the very best in your new home and feel free to pop in if passing ...
Jun 16,2016
Minithumbup
By: 'Becci'
Jun 16,2016
0 people found
this helpful
I have rented with Northwood for the last year and they have been fantastic as an agent. Have dealt with all my queries and maintenance for the property when needed and are alway keeping me up dated with everything I need to know. Would always recommend to my friends and family...
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Comment on agent fees
Really good a lot less then most agents
Was this helpful? Yes
Jun 14,2016
Minithumbup
Nikki Ponsford
Karen Green
By: 'Mrs Kehoe'
Jun 14,2016
0 people found
this helpful
Very pleasant to deal with. Really impressed with the way they enthused about the property. Regular updates throughout. Thank you very much...
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Comment on agent fees
Good
Was this helpful? Yes
By: Nikki Ponsford
Jun 14, 2016
View all comments (1)
Thank you for your comment and wish you all the very best ...
Mar 30,2016
Minithumbup
Nikki Ponsford
Karen Green
By: 'Great service from Northwood Cheltenham'
Mar 30,2016
0 people found
this helpful
Having purchased and sold property in the Cheltenham area before experiencing 'larger' estate agents, our experience with Northwood was an absolute pleasure. Always cheerful, polite and ready to help with our queries. From the acceptance of our offer to closure was as easy as you could hope for. I would have no hesitation in recommending Northwood to potential buyers....
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Comment on agent fees
Not applicable as we were the buyers
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By: Nikki
Mar 30, 2016
View all comments (1)
Thank you for your kind comments and pleased you have been happy with our service ...
Mar 25,2016
Minithumbup
Nikki Ponsford
By: 'John Tidmarsh'
Mar 25,2016
0 people found
this helpful
A quick sale efficiently managed. Nikki was friendly and efficient throughout. We appreciated the support at a stressful time. Would recommend....
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Comment on agent fees
Good value
Was this helpful? Yes
Jan 29,2016
Minithumbup
Nikki Ponsford
By: 'H Bolton'
Jan 29,2016
0 people found
this helpful
What an excellent service from Northwood estate agents! Having just sold a property in Cheltenham I can highly recommend them. Right from the initial visit, I had confidence that Nikki understood what was required to market the property successfully and the whole process was managed efficiently and with minimum fuss. This was professional service with a personal touch - many thanks....
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Comment on agent fees
very good value
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By: Nikki Ponsford
Jan 29, 2016
View all comments (1)
Thank you for your lovely comments Hazel it was an absolute pleasure to work with you . ...
Nov 10,2015
Minithumbup
Nikki Ponsford
By: 'Very satisfied customers'
Nov 10,2015
0 people found
this helpful
Nikki went the extra mile with both our property lettings. Nothing was too much trouble and compared with other agents we have used in the past, she was A*+++. We would have no hesitation in using her again and in recommending her to all our friends....
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By: Nikki
Nov 10, 2015
View all comments (1)
Thank you for such lovely comments and very much look forward to dealing with any future properties for you ...
Oct 30,2015
Minithumbup
Karen Green
By: 'Carol Young'
Oct 30,2015
0 people found
this helpful
We have rented out our flat through Northwoods for about 10 years during which time they have always been professional, helpful and friendly, especially Kate Owen and Nikki Ponsford. We have now sold the property through Northwoods and this process was managed very well too. We received weekly updates from Karen Green,which was a great help given that we do not live in the UK. We were primarily in...
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By: Nikki
Oct 30, 2015
View all comments (1)
Thank you for your lovely review, you will be missed by all the team here at Northwood . Keep in touch ! Nikki :) ...
Oct 05,2015
Minithumbup
Lin Weaver
Patricia Figueras
By: 'Mr Daly'
Oct 05,2015
0 people found
this helpful
We've used Northwood, headed by Nikki Ponsford, for the past 7 years. In that time, we've found the service to be excellent. All problems with various tenants and property maintenance issues were dealt with promptly and efficiently. Our relationship with the series of tenants at the property has been enhanced by their management service and professional attitude. Recommended....
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Comment on agent fees
Fair and reasonable
Was this helpful? Yes
Sep 26,2015
Minithumbup
Nikki Ponsford
Karen Green
By: 'Tom Holder'
Sep 26,2015
0 people found
this helpful
Outstanding!! We used Northwood Cheltenham to sell our house and from start to finish we were extremely happy with the service from the professional, friendly and helpful team. Great communication at all stages of the sale of our property. A special thank you to Karen for her time, help and support of our final stages of our sale (where we most needed it :-) ) We would definitely recommend Nikki and her team at Northwood to anyone....
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Was this helpful? Yes
Jul 05,2015
Minithumbup
Karen Green
By: 'AN'
Jul 05,2015
1 people found
this helpful
Communication was fantastic, have never experienced such a roactive approach to comminication. l was asked early on if email update would be better than phone calls. l got detailed update emails every week and also additional al emails when something important moved forward. Also a very friendly approach always happy to help. Would definitely recommend. Thanks Northwood for making this purchase so hassle free....
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Was this helpful? Yes
Jun 23,2015
Minithumbup
Nikki Ponsford
Karen Green
By: 'PaulAppz'
Jun 23,2015
1 people found
this helpful
Everyone at Northwood who I dealt with, if it was over the phone or going to the agents themselves they were always extremely helpful in all my needs. When I left Northwood it was due to my family growing and needed a bigger property they helped as much they possibly could, after being over charged for the carpets being cleaned and being completed ripped off, Northwood helped save as much of my deposit as possible by havingthe carpets cleaned as cheaply as possible and keeping me informed all th...
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Was this helpful? Yes
May 29,2015
Minithumbup
Nikki Ponsford
Patricia Figueras
By: 'Sarah/Graham'
May 29,2015
2 people found
this helpful
As first time Landlords my wife and I were a little apprehensive about dealing with the unknown. However from our first meeting with Nicky, and all through the process of letting (two properties) we have been very impressed with the service that we have received. They all listened to us, understood our criteria and as promised have been in contact when they said they would. Nicki viewed our property's and took the time and effort to explain the positive and negative of being a landlord, which h...
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Feb 05,2015
Minithumbup
Nikki Ponsford
By: 'MF'
Feb 05,2015
0 people found
this helpful
I have rented my property through Nikki at Northwoods after a recommendation. The house was a new house, and Nikki went the extra mile to ensure that the house was OK after the builders had moved out. Nikki checked the house, done the snagging list etc etc. The tenants have all been great, and the service has been excellent, I cannot recommend Nikki and her team enough. All the advice has been helpful, and the house has been checked regularly and kept to a good standard. will use Northw...
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Comment on agent fees
Very good value for money as the service is excellent,.
Was this helpful? Yes
Areas covered
  • GL52
  • GL53
  • GL54
  • GL50
  • GL51
  • GL1
  • GL2
  • GL3
  • GL4
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £130,000
  • Max: £300,000

Letting
  • Min: £0
  • Max: £0

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 0 25 3 5 0 4 0 3 0
Nikki Ponsford Nikki Ponsford
Director
31 reviews

About Nikki I have been a Director for Northwood Cheltenham for over 14 years and love anything to do with property View full profile
Patricia Figueras Patricia Figueras
Director
5 reviews

About Patricia No description set View full profile
Karen Green Karen Green
Accounts
13 reviews

About Karen Karen has worked with us at Northwood Cheltenham for over 10 years and is a highly valued member of the team. Karen has experience in all aspects of the lettings and sales industry. View full profile
Lin Weaver Lin Weaver
3 reviews

About Lin No description set View full profile
Kieran Wildman - no image available Kieran Wildman
Property Inspector
0 reviews

About Kieran No description set View full profile
Julie Smith - no image available Julie Smith
Lettings Administrator
2 reviews

About Julie No description set View full profile
Rebecca Crosby Rebecca Crosby
Estate agent
4 reviews

About Rebecca No description set View full profile
All  - upload your photo All
4 reviews

About All No description set View full profile

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Fees

No fees set.
Last updated at 12:41 PM 28/04/2015 by Nicola Ponsford

Complaints Procedure

Any complaints must be in writing addressed to either of the Directors who will respond in writing within 10 working days .
Last updated at 12:41 PM 28/04/2015 by Nicola Ponsford

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