• Nikki Ponsford
    Nikki Ponsford
  • Patricia Figueras
    Patricia Figueras
  • Karen Green
    Karen Green
  • claim your profile
    Lin Weaver
  • upload your photo
    Kieran Wildman
  • upload your photo
    Julie Smith
  • claim your profile
    Rebecca Crosby
  • claim your profile
    All
We are a family run business co owned by Mother and daughter Patricia Figueras & Nicola Ponsford. We have been operating for over 14 years in Cheltenham and cover Cheltenham , Gloucester and Tewkesbury. We offer both a sales and lettings service and pride ourselves on customer service
Northwood

11 - 15 Prestbury Road Cheltenham
Gloucestershire
GL52 2PN

01242 587744

Oct 17,2016
Minithumbup
By:
Oct 17,2016
Featured Review
1 people found
this helpful
Northwood have provided an excellent service in renting and managing my flat for the last 6 years or so. On deciding to sell my property the level of service continued with regular updates provided on viewings and throughout the sale process. I would recommend Northwood to anyone looking to rent or sell their property....
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Oct 04,2016
Minithumbup
By:
Oct 04,2016
Featured Review
0 people found
this helpful
The Northwood team have been an amazing support whilst looking after my property over the last 8 years. They have been easy to deal with & have not worried at all that they would be in touch if there were any issues [whether property or tenant]. Over the years all have been dealt with positively & efficiently. Thank you Ladies for being superb... you can be assured when we are ready to rent out our property again we will be back!...
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Comment on agent fees
Worth every penny!
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By: Nicola
Oct 04, 2016
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Thank you kindly for your review it was a pleasure having you as a landlady . I wish you the very best with your house project and look forward to hearing from you again .....
Aug 31,2016
Minithumbup
By:
Aug 31,2016
Featured Review
0 people found
this helpful
My daughter and I rented our flat throught Northwood for 8 years. The whole team were always very friendly and professional. We would have no problem recommending them to friends and family. Thank you Nicola and your caring Team....
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Comment on agent fees
Fees are what you would expect from reputable agents.
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Jul 14,2016
Minithumbup
By:
Jul 14,2016
Featured Review
0 people found
this helpful
All the staff at Northwood Cheltenham are excellent I have two buy to let flats with them and it is totally stress free would highly recommend and Nicola is a Godsend !...
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Comment on agent fees
Good value as it takes any strain /problems away
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By: Nikki
Aug 11, 2016
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Hello Lin, Thank you so much for your kind words, you are an absolute pleasure to work with . Kind Regards the Northwood Team....
Jul 11,2016
Minithumbup
By:
Jul 11,2016
Featured Review
0 people found
this helpful
I purchased my first ever flat from this company. I was pretty clueless but they guided me through the whole process & even put up with my daily emails! I can not recommend them enough...
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Comment on agent fees
I am the buyer so paid them no fees
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By: Nikki
Jul 11, 2016
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Hi Paddy, thank you for your lovely comments and we wish you every happiness in your new home . Kind Regards the Northwood team....
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Fabulous support from Northwood when buying my first property. Friendly and professional service. They kept me well informed throughout the process...
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By: Nikki Ponsford
Jul 11, 2016
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Dear Ellen, I am delighted to read your comment as a family business we strive to provide all customers with an outstanding service. All of us at Northwood would like to wish you the very best in your new home and feel free to pop in if passing....
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
I have rented with Northwood for the last year and they have been fantastic as an agent. Have dealt with all my queries and maintenance for the property when needed and are alway keeping me up dated with everything I need to know. Would always recommend to my friends and family...
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Comment on agent fees
Really good a lot less then most agents
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Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
Very pleasant to deal with. Really impressed with the way they enthused about the property. Regular updates throughout. Thank you very much...
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Comment on agent fees
Good
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By: Nikki Ponsford
Jun 14, 2016
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Thank you for your comment and wish you all the very best....
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
Having purchased and sold property in the Cheltenham area before experiencing 'larger' estate agents, our experience with Northwood was an absolute pleasure. Always cheerful, polite and ready to help with our queries. From the acceptance of our offer to closure was as easy as you could hope for. I would have no hesitation in recommending Northwood to potential buyers....
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Comment on agent fees
Not applicable as we were the buyers
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By: Nikki
Mar 30, 2016
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Thank you for your kind comments and pleased you have been happy with our service....
Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
A quick sale efficiently managed. Nikki was friendly and efficient throughout. We appreciated the support at a stressful time. Would recommend....
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Comment on agent fees
Good value
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Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
What an excellent service from Northwood estate agents! Having just sold a property in Cheltenham I can highly recommend them. Right from the initial visit, I had confidence that Nikki understood what was required to market the property successfully and the whole process was managed efficiently and with minimum fuss. This was professional service with a personal touch - many thanks....
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Comment on agent fees
very good value
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By: Nikki Ponsford
Jan 29, 2016
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Thank you for your lovely comments Hazel it was an absolute pleasure to work with you .....
Nov 10,2015
Minithumbup
By:
Nov 10,2015
0 people found
this helpful
Nikki went the extra mile with both our property lettings. Nothing was too much trouble and compared with other agents we have used in the past, she was A*+++. We would have no hesitation in using her again and in recommending her to all our friends....
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By: Nikki
Nov 10, 2015
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Thank you for such lovely comments and very much look forward to dealing with any future properties for you....
Oct 30,2015
Minithumbup
By:
Oct 30,2015
0 people found
this helpful
We have rented out our flat through Northwoods for about 10 years during which time they have always been professional, helpful and friendly, especially Kate Owen and Nikki Ponsford. We have now sold the property through Northwoods and this process was managed very well too. We received weekly updates from Karen Green,which was a great help given that we do not live in the UK. We were primarily in...
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By: Nikki
Oct 30, 2015
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Thank you for your lovely review, you will be missed by all the team here at Northwood . Keep in touch ! Nikki :)....
Oct 05,2015
Minithumbup
By:
Oct 05,2015
0 people found
this helpful
We've used Northwood, headed by Nikki Ponsford, for the past 7 years. In that time, we've found the service to be excellent. All problems with various tenants and property maintenance issues were dealt with promptly and efficiently. Our relationship with the series of tenants at the property has been enhanced by their management service and professional attitude. Recommended....
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Comment on agent fees
Fair and reasonable
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Sep 26,2015
Minithumbup
By:
Sep 26,2015
0 people found
this helpful
Outstanding!! We used Northwood Cheltenham to sell our house and from start to finish we were extremely happy with the service from the professional, friendly and helpful team. Great communication at all stages of the sale of our property. A special thank you to Karen for her time, help and support of our final stages of our sale (where we most needed it :-) ) We would definitely recommend Nikki and her team at Northwood to anyone....
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Jul 05,2015
Minithumbup
By:
Jul 05,2015
1 people found
this helpful
Communication was fantastic, have never experienced such a roactive approach to comminication. l was asked early on if email update would be better than phone calls. l got detailed update emails every week and also additional al emails when something important moved forward. Also a very friendly approach always happy to help. Would definitely recommend. Thanks Northwood for making this purchase so hassle free....
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Jun 23,2015
Minithumbup
By:
Jun 23,2015
1 people found
this helpful
Everyone at Northwood who I dealt with, if it was over the phone or going to the agents themselves they were always extremely helpful in all my needs. When I left Northwood it was due to my family growing and needed a bigger property they helped as much they possibly could, after being over charged for the carpets being cleaned and being completed ripped off, Northwood helped save as much of my deposit as possible by havingthe carpets cleaned as cheaply as possible and keeping me informed all th...
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May 29,2015
Minithumbup
By:
May 29,2015
2 people found
this helpful
As first time Landlords my wife and I were a little apprehensive about dealing with the unknown. However from our first meeting with Nicky, and all through the process of letting (two properties) we have been very impressed with the service that we have received. They all listened to us, understood our criteria and as promised have been in contact when they said they would. Nicki viewed our property's and took the time and effort to explain the positive and negative of being a landlord, which h...
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Feb 05,2015
Minithumbup
By:
Feb 05,2015
0 people found
this helpful
I have rented my property through Nikki at Northwoods after a recommendation. The house was a new house, and Nikki went the extra mile to ensure that the house was OK after the builders had moved out. Nikki checked the house, done the snagging list etc etc. The tenants have all been great, and the service has been excellent, I cannot recommend Nikki and her team enough. All the advice has been helpful, and the house has been checked regularly and kept to a good standard. will use Northw...
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Comment on agent fees
Very good value for money as the service is excellent,.
Was this helpful? Yes
Jan 24,2015
Minithumbdown
By:
Jan 24,2015
0 people found
this helpful
Rented a property through Northwoods for 12 months, found them to be extremely poor in maintaining a good relationship with both the tenant and landlord. Main issues were as following- -Approved a request by my ex partner(against my wishes) to make alterations to the property without asking the landlord, then later U-turned and requested it be put back as it was. -Failed to address a mould and rat problem -Requested that I (the tenant) arrange boiler recertification for the landlord -When the bo...
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What agent could do to change your mind?
Letting agent charges both the tenant and landlord at every possible opportunity. Their sole objective is to separate the customer from their money.
Comment on agent fees
Letting agent charges both the tenant and landlord at every possible opportunity. Their sole objective is to separate the customer from their money.
Was this helpful? Yes
By: Director
Jan 26, 2015
View all comments (1)
As an agent we of course apologise that you have felt the level of service has not met your expectations. Having investigated the above I am unable to agree with any of your comments and can assure you that in all cases Northwood have acted in the best interests of both Landlord and tenant . I can confirm that no notice was received in writing with your signature before the section 21 notice was issued. With regards to charges these are all presented to you at the time you complete our pa....
Aug 08,2014
Minithumbup
By:
Aug 08,2014
0 people found
this helpful
Brilliant service from Northwood Cheltenham. Having used several agencies in the past I have always found service to be very poor until I dealt with Nikki at Northwood. She was extremley professional and friendly along with the rest of the team I met. Inspections were carried out every three months but ample notice was always provided and upon check out a full report was produced with some minor cleaning issues in which we were allowed to go back and attend to. I am happy to say our depoist was ...
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Jul 10,2014
Minithumbup
By:
Jul 10,2014
1 people found
this helpful
Really impressed with the professional courteous service from Nikki and her team. Very efficient, informative and approachable; seemed quite happy to go the extra mile for customer satisfaction. Always kept up to speed with application process and happy to answer any questions.......knocks spots off other agents I have dealt with :)...
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Jul 09,2014
Minithumbup
By:
Jul 09,2014
0 people found
this helpful
Northwood took over the management of my property back in November 2013 and I can honestly state that I have found them to be extremely professional, courteous and true to their word. I have every confidence in their approach to the management of my property and feel safe and secure in the knowledge that my property is in good hands. Thankyou ladies at Northwood....
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May 07,2014
Minithumbup
By:
May 07,2014
0 people found
this helpful
Professional & friendly team with excellent customer service. Prompt response if you need support (when required). Excellent preventative maintenance regime Clear and effective communicatators...
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May 05,2014
Minithumbup
By:
May 05,2014
1 people found
this helpful
Initially we contacted 3 estate agents to get a broad idea of where we stood and an approximate idea of how much we could expect to recieve in rent, what their fees would be, what they would do for us and what we needed to do. One agent we immeadiatly discounted, leaving Nortwood and one other. Of the two Nikki from Nortwood was far more proactive. We rightly assumed that if she was more proactive towards us, the potential landlords, she would also be more proactive in aquiring potential tennana...
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
The team at Northwood's have rented out my flat for the last 8yrs. Throughout this time they have been professional and always been prompt to address problems, maintenance issues quickly as they arise. Based in London I was very removed from the market in Cheltenham and Northwood have offered good advice on the local market and good contractors if and when needed. Trustworthy, professional and personable making the rental of my flat very easy....
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
I am a first time landlord and Northwood have made it so easy for me. I had a few agents out to value my property but Nikki made a brilliant first impression and clearly knew a lot about lettings and value in Cheltenham/Gloucester as they managed to let my property within 3 days! I am on the guaranteed scheme and would highly recommend! My experience with Northwood so far has been exceptional and I definitely will use them with any future properties. 10/10!...
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Apr 29,2014
Minithumbup
By:
Apr 29,2014
0 people found
this helpful
I was recommended Northwood through a friend and found their level of service to be exceptional. I truly feel that they went further than expected, were always knowledgable, helpful and professional. The property particulars that they produced were of the highest quality and they were very sympathetic and adaptable when dealing with what was still at that time our home. I would not hesitate to recommend them or use them again in the future....
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Oct 11,2013
Minithumbup
By:
Oct 11,2013
1 people found
this helpful
Since the first discussion with Nikki she proved that she had an excellent understanding of the rental market in Gloucester. She was very informative and gave us a good honest opinion on the rentable value and what we needed to do to get the property to a good standard. Since we have agreed to use Northwood the team has been available at all times to answer our questions and help us with anything that needed doing. They have proved feedback and reports on progress throughout the tenant search ...
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Oct 01,2013
Minithumbup
By:
Oct 01,2013
1 people found
this helpful
The team at Northwood\'s have successfully rented out my house for over 6 years. They have been professional throughout and always been prompt to address problems quickly as they arise. Over the years they have offered solid advice on both the local market and also house maintenance related issues, with links to a good group of contractors/builders. A personable and trustworthy team, they have made life as a landlord easy....
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Sep 22,2013
Minithumbup
By:
Sep 22,2013
1 people found
this helpful
I have used several agents over the years but not one comes close to the professional service that Northwood provided, there attention to detail and there professional approach was outstanding. I had several maintenance issues which were dealt with swiftly and with efficiency. I can totally recommend northwood las a first class company....
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Sep 19,2013
Minithumbup
By:
Sep 19,2013
1 people found
this helpful
From start to finish they were very professional,enthusiastic and courteous. My property was advertised and let very quickly and I was always kept informed on progress. I will definitely use them again....
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Aug 31,2013
Minithumbup
By:
Aug 31,2013
1 people found
this helpful
I have dealt with Northwood cheltenham for 6 years . They have managed my portfolio of properties ranging from one to three bed homes extremely efficiently for all that time . I have high standards and expect only the very best from the agent managing my properties , NorthWood staff have never let me down when it comes to service , they keep me informed at all times and appear both fair and professional with landlords and there tenants . I have over the years ensured I am continuing to get the ...
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Aug 27,2013
Minithumbup
By:
Aug 27,2013
0 people found
this helpful
We have rented our property with Northwood since 2008 and have found them very professional and extremely reactive to all issues we have encountered during this time. Their inspections of our property are excellent and we are always kept up to speed with any issues or concerns. I would recommend Northwood Cheltenham to any landlady or Landlord....
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Aug 23,2013
Minithumbup
By:
Aug 23,2013
0 people found
this helpful
Very helpful and efficient. Was careful to talk us through the full range of options and allow us to decide which was best for our needs. Kept us fully informed at every stage and was quick to adapt to any changes we had. They were very quick in finding a tenant and doing all the checks required. All members of staff were always cheerful and nothing was too much trouble. we will be using them again without hesitation....
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Areas covered
  • GL52
  • GL53
  • GL54
  • GL50
  • GL51
  • GL1
  • GL2
  • GL3
  • GL4
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £130,000
  • Max: £300,000

Letting
  • Min: £0
  • Max: £0

NALS TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
42 0 20 1 5 0 4 0 2 0
Nikki Ponsford Nikki Ponsford
Director
29 reviews

About Nikki I have been a Director for Northwood Cheltenham for over 14 years and love anything to do with property View full profile
Patricia Figueras Patricia Figueras
Director
5 reviews

About Patricia No description set View full profile
Karen Green Karen Green
Accounts
10 reviews

About Karen Karen has worked with us at Northwood Cheltenham for over 10 years and is a highly valued member of the team. Karen has experience in all aspects of the lettings and sales industry. View full profile
Lin Weaver Lin Weaver
3 reviews

About Lin No description set View full profile
Kieran Wildman - no image available Kieran Wildman
Property Inspector
0 reviews

About Kieran No description set View full profile
Julie Smith - no image available Julie Smith
Lettings Administrator
0 reviews

About Julie No description set View full profile
Rebecca Crosby Rebecca Crosby
Neg
1 reviews

About Rebecca No description set View full profile
All  - upload your photo All
1 reviews

About All No description set View full profile

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Fees

No fees set.
Last updated at 12:41 PM 28/04/2015 by Nicola Ponsford

Complaints Procedure

Any complaints must be in writing addressed to either of the Directors who will respond in writing within 10 working days .
Last updated at 12:41 PM 28/04/2015 by Nicola Ponsford

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