Cheltenham, GL52
4.9/5, 100 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
89% lettings fee satisfaction
We are a family run business co owned by Mother and daughter Patricia Figueras & Nicola Ponsford. We have been operating for over 14 years in Cheltenham and cover Cheltenham , Gloucester and Tewkesbury. We offer both a sales and lettings service and pride ourselves on customer service show more We are a family run business co owned by Mother and daughter Patricia Figueras & Nicola Ponsford. We have been operating for over 14 years in Cheltenham and cover Cheltenham , Gloucester and Tewkesbury. We offer both a sales and lettings service and pride ourselves on customer service

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Opening Hours
Address

Northwood
11 - 15 Prestbury Road
Cheltenham
Gloucestershire
GL52 2PN
01242 587744

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £128,000 £300,000
Lettings 89% 89% £420 £1,495
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
50 1 29 3 8 0 6 0 3 0
Areas covered
  • GL52
  • GL19
  • GL53
  • GL20
  • GL54
  • GL21
  • GL50
  • GL51
  • GL1
  • GL2
  • GL3
  • GL4
  • GL18
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties
Images & Videos

“From the very first enquiry I made about renting a ......”

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Jun 04,2020
Minithumbup
Nikki
By: 'Mia B'
Jun 04,2020
0 people found
this helpful
From the very first enquiry I made about renting a property, Nikki at Northwood could not have been more helpful. The communication was really great, compared to other agents I have dealt with, to be honest none have been the same. Even out of office ...
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By: nicola ponsford
Jun 03, 2020
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Hi Maria, Thank you so much for your lovely comments. I wish you the best of luck with your property search and hope we may be able to help you again Kind Regards Nikki ...

“Great Sales Team...”

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Mar 17,2020
Minithumbup
Julie
By: 'Rob garner'
Mar 17,2020
0 people found
this helpful
A friendly professional team. Will go the extra mile to ensure the customer sales experience is a good one providing much needed communication and feedback. Focused on selling your property to the best of their ability. Julie in particular was a great help. Would definitely ...
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“Selling a leasehold flat...”

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Mar 16,2020
Minithumbup
Julie
By: 'Tina garner'
Mar 16,2020
0 people found
this helpful
The landlord service provided by Northwood over the past 5 plus years has always been exceptional .. So when we decided to sell our apartment we naturally wanted to use their services.... The sale of our property was not without drama and stress with a buyer pulling ...
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Was this helpful? Yes
By: Nikki
Mar 17, 2020
View all comments (1)
Hi Tina, Thank you do much for your kind comments. It as been a pleasure dealing with your property for both sales and lettings and we will certainly miss dealing with you and Rob. All the ladies here at Northwood would like to wish you the very best of luck Kindest Regards Nikki ...

“We recently moved from RA Bennett to Northwoo......”

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Feb 04,2020
Minithumbup
By: 'MARTIN'
Feb 04,2020
0 people found
this helpful
We recently moved from RA Bennett to Northwood. We are not disappointed with the move. Northwood provides great all round service. Great communication; fast turnaround concerning questions and issues. All in all a trustworthy agency....
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“Fantastic company...”

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Jan 02,2020
Minithumbup
Nikki
By: 'Sadie'
Jan 02,2020
0 people found
this helpful
I've rented a property from Northwood for nearly two years. They have been absolutely amazing. If I had any problems they got resolved quickly and without hassle. All the girls are lovely especially Nikki . She has helped me and my family considerably. I would definitely ...
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Was this helpful? Yes
By: Nikki
Jan 03, 2020
View all comments (2)
Thank you for your lovely comments Sadie. It wasn't an easy property and you have always been very good . We wish you the very best in your new home . Kind Regards Nikki ...

“Dissapointing...”

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Apr 11,2019
Minithumbdown
By: 'Anon'
Apr 11,2019
0 people found
this helpful
I recently contacted Northwood to ask them to provide letting services for my property. At first they contacted me quickly and visited my property promptly so I planned to use their services. As a first time landlord, they gave me useful advice on the jobs ...
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Comment on agent fees
fees are relatively low
Was this helpful? Yes
By: Nicola
Apr 11, 2019
View all comments (1)
Dear Landlord Thank you kindly for taking the time to leave a review as it’s been some time since we last spoke with you. I would like to apologise if you feel the service you received has not been to your expected standard and all comments will be noted . It is Rare I have to defend a review but in this case it is certainly warranted . The rental property you mention above was indeed rejected by myself due to the breakdown in relationship and the manor in which you had communicated . I a ...

“GOOD SERVICE...”

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Mar 04,2019
Minithumbup
By: 'Bob and Pam'
Mar 04,2019
0 people found
this helpful
I have 4 properties managed by Northwood, they have been very professional since I started with them 2 years ago. They have kept me informed about the properties, and found tenants quickly....
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Comment on agent fees
The fees they charge me are good and competitive.
Was this helpful? Yes

“Review...”

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Feb 25,2019
Minithumbup
By: 'Luis'
Feb 25,2019
0 people found
this helpful
Northwood and Holly in particular have been very helpful during the whole duration of our tenancy. Northwood has always been very responsive to our questions too. The check in and check out process where particularly easy to go through thanks to the extremely detailed documentation ...
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Comment on agent fees
Agent fees where clear at every point in time.
Was this helpful? Yes
By: Nikki
Feb 25, 2019
View all comments (1)
Thank you kindly for your lovely review. I am delighted that you have been impressed with our services. We would like to wish you the very best of luck kind regards Nikki ...

“Informative and helpful...”

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Dec 19,2018
Minithumbup
Lin
By: 'Amy'
Dec 19,2018
0 people found
this helpful
Lyn guided me through all aspects of the residency and kept in consistent contact, answering all of my questions swiftly. She was very professional and I am confident continuing to using Northwood as my primary letting agency....
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“Exceptional service...”

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Dec 15,2018
Minithumbup
Nikki
Holly
By: 'J and J'
Dec 15,2018
1 people found
this helpful
Since being with Northwood we've always received a professional, friendly and courteous service. The staff are excellent and provide good, honest and knowledgeable advice. Nikki and Holly are very nice to deal with, always helpful and respond very quickly to e-mails and phone calls. They ...
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Comment on agent fees
The agent's fees are very reasonable for all the work they undertake and the professional service they provide.
Was this helpful? Yes
By: Nikki
Dec 18, 2018
View all comments (1)
Thank you so much for your kind words and delighted to hear you are happy with the service Holly and the team provide ...

“LETTING MY PROPERTY...”

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Aug 01,2018
Minithumbup
Nikki
By: 'Wendy P'
Aug 01,2018
0 people found
this helpful
This has been my first experience as a Landlord and I chose well going with Northwood Cheltenham. Nikki and her team have been excellent throughout my 10 years of letting. They have always provided an excellent service and I would definitely recommend them to any potential ...
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Was this helpful? Yes
By: Nikki Ponsford
Aug 02, 2018
View all comments (1)
Hi Wendy, Thank you so much for your kind words . You will be very missed. Myself and all the team here at the Cheltenham office would like to wish you the very best of luck ...

“Having never sold a property before I followed advice and ......”

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Feb 01,2018
Minithumbup
Nikki
By: 'Matthew B'
Feb 01,2018
0 people found
this helpful
Having never sold a property before I followed advice and went to a number of estate agents for valuations before proceeding. Northwood were by far the most accommodating, professional and friendly organisation I dealt with. It was an easy choice to sell my property through ...
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Comment on agent fees
Good
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“NorthwoodHave been nothing but professional and helpful in the process ......”

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Jan 29,2018
Minithumbup
By: 'Chris'
Jan 29,2018
0 people found
this helpful
Northwood Have been nothing but professional and helpful in the process of my purchase. From the initial contact and showround they have been supportive of my every need offer support , and nothing seemed like to much trouble, they supplied regular informative updates through the process ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Nikki
Jan 29, 2018
View all comments (1)
Thanks for such a lovely review Chris . We hope you are very happy in your new home ...

“I have rented a property with Northwoods for over three ......”

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Dec 15,2017
Minithumbup
By: 'Ashley Cale'
Dec 15,2017
0 people found
this helpful
I have rented a property with Northwoods for over three years, and have now just purchased the same apartment through this company. Their professionalism during this time has been exemplary. If in the future, I should decide to sell or rent my flat, I would ...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Nikki
Dec 16, 2017
View all comments (1)
Hi Ashley, Thank you so much for kind words and taking the time to write a review. yourself and father have been a pleasure to deal with and we will miss having you as our tenant. we wish you all the best from all the girls here at Northwood Cheltenham Ltd ...

“I have used the Cheltenham branch of Northwoods for both ......”

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Sep 27,2017
Minithumbup
By: 'Ellie Harris'
Sep 27,2017
0 people found
this helpful
I have used the Cheltenham branch of Northwoods for both rental and sales over the last 4 years and they really are exceptional. All members of the team are helpful, friendly and professional at all times. One of the most impressive characteristics is their honesty. I ...
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Comment on agent fees
Good
Was this helpful? Yes

“I have used the Cheltenham branch of Northwoods for both ......”

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Sep 27,2017
Minithumbup
By: 'Ellie Harris'
Sep 27,2017
0 people found
this helpful
I have used the Cheltenham branch of Northwoods for both rental and sales over the last 4 years and they really are exceptional. All members of the team are helpful, friendly and professional at all times. One of the most impressive characteristics is their honesty. I ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Nikki
Sep 28, 2017
View all comments (1)
Hi Ellie, Thank you so much for the lovely comments we shall miss speaking with you . We have enjoyed managing and selling your property . The ladies here at northwood would like to wish you the very best . Kind Regards Nikki ...

“Have been renting with Northwood Cheltenham now for 9 months and ......”

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Sep 14,2017
Minithumbup
Karen
Rebecca
By: 'Thomika'
Sep 14,2017
0 people found
this helpful
Have been renting with Northwood Cheltenham now for 9 months and can honestly say they are the best letting agents I have ever been with.. I am currently renting my second property with them and with the amazing help of Rebecca Crosby she has helped me ...
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Comment on agent fees
Fees are rather good in comparison to what I have paid with previous agents
Was this helpful? Yes

“As a first time person renting a property we cannot ......”

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Sep 03,2017
Minithumbup
Rebecca
By: 'Herbie'
Sep 03,2017
0 people found
this helpful
As a first time person renting a property we cannot fault Northwood especially Rebecca for guiding us through the process with their warm and friendly service We would not hesitate to recommend Northwood to any prospective tenant who are looking for property to rent....
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Comment on agent fees
Very reasonable for the thorough amount of intensive work they undertake.
Was this helpful? Yes

“Can only praise Northwoods Cheltenham. I have been a tennant ......”

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Aug 30,2017
Minithumbdown
Julie
Karen
By: 'Mark'
Aug 30,2017
0 people found
this helpful
Can only praise Northwoods Cheltenham. I have been a tennant of theirs for 18 months and always sung their praise. Helpful, friendly and professional. Reccomend to all! Mark...
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Comment on agent fees
Reasonable and fair.
Was this helpful? Yes

“I have used Northwood Cheltenham for over five years and ......”

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Aug 30,2017
Minithumbup
Karen
By: 'Steve'
Aug 30,2017
0 people found
this helpful
I have used Northwood Cheltenham for over five years and have found them to be efficient, friendly and approachable at all times. I would have no hesitation in recommending them to tenants and landlords. The whole team works well together. Karen in particular has done ...
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“After a bad experience with an estate agency many years ......”

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Aug 30,2017
Minithumbup
Rebecca
By: 'Madsadz'
Aug 30,2017
0 people found
this helpful
After a bad experience with an estate agency many years ago I have always avoided them. Well, Northwood have provided me and my partner with the best service possible!!! I had a few worries about renting with an agency and Rebecca put me at ease ...
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Comment on agent fees
Fees were explained clearly and upfront to us, we didn't hand over money without knowing what it was for.
Was this helpful? Yes

“I have been with Northwood Cheltenham since at least 2013 on ......”

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Aug 30,2017
Minithumbup
By: 'Brand'
Aug 30,2017
0 people found
this helpful
I have been with Northwood Cheltenham since at least 2013 on the guaranteed rent scheme. I previously looked after my Fathers property and it was a nightmare. This experience however has been very easy everything is taken care of, all I have to do is authorize ...
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Comment on agent fees
In my opinion very reasonable for the work that they do, and the security the guaranteed rent scheme offers.
Was this helpful? Yes

“It was a pleasure to deal with Northwood lettings, Rebecca ......”

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Aug 30,2017
Minithumbup
Rebecca
By: 'Adam J'
Aug 30,2017
0 people found
this helpful
It was a pleasure to deal with Northwood lettings, Rebecca the lettings agent was very helpful, friendly, understanding and patient with my needs. Would highly recommend for a professional service....
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Comment on agent fees
Good
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“As a tenant, I have been with a few estate ......”

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Aug 29,2017
Minithumbup
Nikki
By: 'Jenny'
Aug 29,2017
0 people found
this helpful
As a tenant, I have been with a few estate agents however Northwoods Cheltenham have by far been the best. They have treated me so well and with a lot of respect and always available should I need to communicate with them. I am also ...
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“*Horrible experience with this company.I was a tenant and ......”

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Aug 25,2017
Minithumbdown
By: 'BCallen'
Aug 25,2017
1 people found
this helpful
*Horrible experience with this company. I was a tenant and quickly learnt this company only cares about the landlords. They sting the tenants at any opportunity possible, especially up front with unnecessary charges and fees, some of which other agents don't use. Even when treating ...
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Comment on agent fees
BAD
Was this helpful? Yes
Staff picture Nikki
(36)
Staff picture Patricia
(5)
Staff picture Karen
(13)
Staff picture Lin
(4)
No image available Kieran
(0)
No image available Julie
(4)
Staff picture Rebecca
(4)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Any complaints must be in writing addressed to either of the Directors who will respond in writing within 10 working days .
Last updated at 2:21 PM 05/07/2018 by allAgents

Awards won by Northwood, Cheltenham GL52 2PN


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Northwood

Branch - Cheltenham, GL52