• Staff picture
    Nikki
  • Staff picture
    Patricia
  • Staff picture
    Karen
  • Staff picture
    Lin
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    Kieran
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    Julie
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    Rebecca
We are a family run business co owned by Mother and daughter Patricia Figueras & Nicola Ponsford. We have been operating for over 14 years in Cheltenham and cover Cheltenham , Gloucester and Tewkesbury. We offer both a sales and lettings service and pride ourselves on customer service
Northwood

11 - 15 Prestbury Road Cheltenham
Gloucestershire
GL52 2PN

01242 587744

“ LETTING MY PROPERTY... ”

Aug 01,2018
Minithumbup
Nikki
By: 'Wendy P'
Aug 01,2018
0 people found
this helpful
This has been my first experience as a Landlord and I chose well going with Northwood Cheltenham. Nikki and her team have been excellent throughout my 10 years of letting. They have always provided an excellent service and I would definitely recommend them to any potential ...
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By: Nikki Ponsford
Aug 02, 2018
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Hi Wendy, Thank you so much for your kind words . You will be very missed. Myself and all the team here at the Cheltenham office would like to wish you the very best of luck ...
Feb 01,2018
Minithumbup
Nikki
By: 'Matthew B'
Feb 01,2018
0 people found
this helpful
Having never sold a property before I followed advice and went to a number of estate agents for valuations before proceeding. Northwood were by far the most accommodating, professional and friendly organisation I dealt with. It was an easy choice to sell my property through ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 29,2018
Minithumbup
By: 'Chris'
Jan 29,2018
0 people found
this helpful
Northwood Have been nothing but professional and helpful in the process of my purchase. From the initial contact and showround they have been supportive of my every need offer support , and nothing seemed like to much trouble, they supplied regular informative updates through the process ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Nikki
Jan 29, 2018
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Thanks for such a lovely review Chris . We hope you are very happy in your new home ...
Dec 15,2017
Minithumbup
By: 'Ashley Cale'
Dec 15,2017
0 people found
this helpful
I have rented a property with Northwoods for over three years, and have now just purchased the same apartment through this company. Their professionalism during this time has been exemplary. If in the future, I should decide to sell or rent my flat, I would ...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Nikki
Dec 16, 2017
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Hi Ashley, Thank you so much for kind words and taking the time to write a review. yourself and father have been a pleasure to deal with and we will miss having you as our tenant. we wish you all the best from all the girls here at Northwood Cheltenham Ltd ...
Sep 27,2017
Minithumbup
By: 'Ellie Harris'
Sep 27,2017
0 people found
this helpful
I have used the Cheltenham branch of Northwoods for both rental and sales over the last 4 years and they really are exceptional. All members of the team are helpful, friendly and professional at all times. One of the most impressive characteristics is their honesty. I ...
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Comment on agent fees
Good
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By: Nikki
Sep 28, 2017
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Hi Ellie, Thank you so much for the lovely comments we shall miss speaking with you . We have enjoyed managing and selling your property . The ladies here at northwood would like to wish you the very best . Kind Regards Nikki ...
Sep 14,2017
Minithumbup
Karen
Rebecca
By: 'Thomika'
Sep 14,2017
0 people found
this helpful
Have been renting with Northwood Cheltenham now for 9 months and can honestly say they are the best letting agents I have ever been with.. I am currently renting my second property with them and with the amazing help of Rebecca Crosby she has helped me ...
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Comment on agent fees
Fees are rather good in comparison to what I have paid with previous agents
Was this helpful? Yes
Sep 11,2017
Minithumbup
Julie
Nikki
By: 'TDF'
Sep 11,2017
0 people found
this helpful
highly commend Northwood Cheltenham Letting Agents to potential owners or landlords expressing a desire to let their property. As my wife and I were leaving the UK for two and a half years we wanted to be confident that our property would be looked after ...
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Comment on agent fees
The fees were acceptable under the circumstances of the case
Was this helpful? Yes
Sep 03,2017
Minithumbup
Rebecca
By: 'Herbie'
Sep 03,2017
0 people found
this helpful
As a first time person renting a property we cannot fault Northwood especially Rebecca for guiding us through the process with their warm and friendly service We would not hesitate to recommend Northwood to any prospective tenant who are looking for property to rent....
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Comment on agent fees
Very reasonable for the thorough amount of intensive work they undertake.
Was this helpful? Yes
Aug 30,2017
Minithumbdown
Julie
Karen
By: 'Mark'
Aug 30,2017
0 people found
this helpful
Can only praise Northwoods Cheltenham. I have been a tennant of theirs for 18 months and always sung their praise. Helpful, friendly and professional. Reccomend to all! Mark...
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Comment on agent fees
Reasonable and fair.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Karen
By: 'Steve'
Aug 30,2017
0 people found
this helpful
I have used Northwood Cheltenham for over five years and have found them to be efficient, friendly and approachable at all times. I would have no hesitation in recommending them to tenants and landlords. The whole team works well together. Karen in particular has done ...
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Aug 30,2017
Minithumbup
Rebecca
By: 'Madsadz'
Aug 30,2017
0 people found
this helpful
After a bad experience with an estate agency many years ago I have always avoided them. Well, Northwood have provided me and my partner with the best service possible!!! I had a few worries about renting with an agency and Rebecca put me at ease ...
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Comment on agent fees
Fees were explained clearly and upfront to us, we didn't hand over money without knowing what it was for.
Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Brand'
Aug 30,2017
0 people found
this helpful
I have been with Northwood Cheltenham since at least 2013 on the guaranteed rent scheme. I previously looked after my Fathers property and it was a nightmare. This experience however has been very easy everything is taken care of, all I have to do is authorize ...
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Comment on agent fees
In my opinion very reasonable for the work that they do, and the security the guaranteed rent scheme offers.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Rebecca
By: 'Adam J'
Aug 30,2017
0 people found
this helpful
It was a pleasure to deal with Northwood lettings, Rebecca the lettings agent was very helpful, friendly, understanding and patient with my needs. Would highly recommend for a professional service....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 29,2017
Minithumbup
Nikki
By: 'Jenny'
Aug 29,2017
0 people found
this helpful
As a tenant, I have been with a few estate agents however Northwoods Cheltenham have by far been the best. They have treated me so well and with a lot of respect and always available should I need to communicate with them. I am also ...
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Aug 25,2017
Minithumbdown
By: 'BCallen'
Aug 25,2017
1 people found
this helpful
*Horrible experience with this company. I was a tenant and quickly learnt this company only cares about the landlords. They sting the tenants at any opportunity possible, especially up front with unnecessary charges and fees, some of which other agents don't use. Even when treating ...
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Comment on agent fees
BAD
Was this helpful? Yes
Oct 17,2016
Minithumbup
By: 'RB'
Oct 17,2016
1 people found
this helpful
Northwood have provided an excellent service in renting and managing my flat for the last 6 years or so. On deciding to sell my property the level of service continued with regular updates provided on viewings and throughout the sale process. I would recommend Northwood to ...
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Oct 04,2016
Minithumbup
By: 'A Warner'
Oct 04,2016
0 people found
this helpful
The Northwood team have been an amazing support whilst looking after my property over the last 8 years. They have been easy to deal with & have not worried at all that they would be in touch if there were any issues [whether property or tenant]. ...
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
By: Nicola
Oct 04, 2016
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Thank you kindly for your review it was a pleasure having you as a landlady . I wish you the very best with your house project and look forward to hearing from you again . ...
Aug 31,2016
Minithumbup
By: 'Juejue & Kaz'
Aug 31,2016
0 people found
this helpful
My daughter and I rented our flat throught Northwood for 8 years. The whole team were always very friendly and professional. We would have no problem recommending them to friends and family. Thank you Nicola and your caring Team....
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Comment on agent fees
Fees are what you would expect from reputable agents.
Was this helpful? Yes
Jul 14,2016
Minithumbup
Nikki
By: 'lin'
Jul 14,2016
0 people found
this helpful
All the staff at Northwood Cheltenham are excellent I have two buy to let flats with them and it is totally stress free would highly recommend and Nicola is a Godsend !...
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Comment on agent fees
Good value as it takes any strain /problems away
Was this helpful? Yes
By: Nikki
Aug 11, 2016
View all comments (1)
Hello Lin, Thank you so much for your kind words, you are an absolute pleasure to work with . Kind Regards the Northwood Team ...
Jul 11,2016
Minithumbup
Nikki
By: 'Paddy'
Jul 11,2016
0 people found
this helpful
I purchased my first ever flat from this company. I was pretty clueless but they guided me through the whole process & even put up with my daily emails! I can not recommend them enough...
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Comment on agent fees
I am the buyer so paid them no fees
Was this helpful? Yes
By: Nikki
Jul 11, 2016
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Hi Paddy, thank you for your lovely comments and we wish you every happiness in your new home . Kind Regards the Northwood team ...
Jul 08,2016
Minithumbup
Karen
By: 'Ellen'
Jul 08,2016
0 people found
this helpful
Fabulous support from Northwood when buying my first property. Friendly and professional service. They kept me well informed throughout the process...
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By: Nikki Ponsford
Jul 11, 2016
View all comments (1)
Dear Ellen, I am delighted to read your comment as a family business we strive to provide all customers with an outstanding service. All of us at Northwood would like to wish you the very best in your new home and feel free to pop in if passing ...
Jun 16,2016
Minithumbup
By: 'Becci'
Jun 16,2016
0 people found
this helpful
I have rented with Northwood for the last year and they have been fantastic as an agent. Have dealt with all my queries and maintenance for the property when needed and are alway keeping me up dated with everything I need to know. Would always ...
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Comment on agent fees
Really good a lot less then most agents
Was this helpful? Yes
Jun 14,2016
Minithumbup
Nikki
Karen
By: 'Mrs Kehoe'
Jun 14,2016
0 people found
this helpful
Very pleasant to deal with. Really impressed with the way they enthused about the property. Regular updates throughout. Thank you very much...
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Comment on agent fees
Good
Was this helpful? Yes
By: Nikki Ponsford
Jun 14, 2016
View all comments (1)
Thank you for your comment and wish you all the very best ...
Mar 30,2016
Minithumbup
Nikki
Karen
By: 'Great service from Northwood Cheltenham'
Mar 30,2016
0 people found
this helpful
Having purchased and sold property in the Cheltenham area before experiencing 'larger' estate agents, our experience with Northwood was an absolute pleasure. Always cheerful, polite and ready to help with our queries. From the acceptance of our offer to closure was as easy as you ...
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Comment on agent fees
Not applicable as we were the buyers
Was this helpful? Yes
By: Nikki
Mar 30, 2016
View all comments (1)
Thank you for your kind comments and pleased you have been happy with our service ...
Mar 25,2016
Minithumbup
Nikki
By: 'John Tidmarsh'
Mar 25,2016
0 people found
this helpful
A quick sale efficiently managed. Nikki was friendly and efficient throughout. We appreciated the support at a stressful time. Would recommend....
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Comment on agent fees
Good value
Was this helpful? Yes
Jan 29,2016
Minithumbup
Nikki
By: 'H Bolton'
Jan 29,2016
0 people found
this helpful
What an excellent service from Northwood estate agents! Having just sold a property in Cheltenham I can highly recommend them. Right from the initial visit, I had confidence that Nikki understood what was required to market the property successfully and the whole process was managed ...
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Comment on agent fees
very good value
Was this helpful? Yes
By: Nikki Ponsford
Jan 29, 2016
View all comments (1)
Thank you for your lovely comments Hazel it was an absolute pleasure to work with you . ...
Nov 10,2015
Minithumbup
Nikki
By: 'Very satisfied customers'
Nov 10,2015
0 people found
this helpful
Nikki went the extra mile with both our property lettings. Nothing was too much trouble and compared with other agents we have used in the past, she was A*+++. We would have no hesitation in using her again and in recommending her to all our ...
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Was this helpful? Yes
By: Nikki
Nov 10, 2015
View all comments (1)
Thank you for such lovely comments and very much look forward to dealing with any future properties for you ...
Oct 30,2015
Minithumbup
Karen
By: 'Carol Young'
Oct 30,2015
0 people found
this helpful
We have rented out our flat through Northwoods for about 10 years during which time they have always been professional, helpful and friendly, especially Kate Owen and Nikki Ponsford. We have now sold the property through Northwoods and this process was managed very well too. We ...
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Was this helpful? Yes
By: Nikki
Oct 30, 2015
View all comments (1)
Thank you for your lovely review, you will be missed by all the team here at Northwood . Keep in touch ! Nikki :) ...
Oct 05,2015
Minithumbup
Lin
Patricia
By: 'Mr Daly'
Oct 05,2015
0 people found
this helpful
We've used Northwood, headed by Nikki Ponsford, for the past 7 years. In that time, we've found the service to be excellent. All problems with various tenants and property maintenance issues were dealt with promptly and efficiently. Our relationship with the series of tenants at the ...
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Comment on agent fees
Fair and reasonable
Was this helpful? Yes
Sep 26,2015
Minithumbup
Nikki
Karen
By: 'Tom Holder'
Sep 26,2015
0 people found
this helpful
Outstanding!! We used Northwood Cheltenham to sell our house and from start to finish we were extremely happy with the service from the professional, friendly and helpful team. Great communication at all stages of the sale of our property. A special thank you to Karen ...
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Was this helpful? Yes
Areas covered
  • GL52
  • GL19
  • GL53
  • GL20
  • GL54
  • GL21
  • GL50
  • GL51
  • GL1
  • GL2
  • GL3
  • GL4
  • GL18
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £130,000
  • Max: £300,000

Letting
  • Min: £0
  • Max: £0

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
46 0 25 3 6 0 6 0 3 0
Staff picture Nikki
(33)

Staff picture Patricia
(5)

Staff picture Karen
(13)

Staff picture Lin
(3)

No image available Kieran
(0)

No image available Julie
(2)

Staff picture Rebecca
(4)

Fees

No fees set.

Complaints Procedure

Any complaints must be in writing addressed to either of the Directors who will respond in writing within 10 working days .
Last updated at 2:21 PM 05/07/2018 by allAgents

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