• Maxine Rouse
    Maxine Rouse
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    Margaret Miller
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  • Erica Stephenson
    Erica Stephenson
  • Gordon Adamson
    Gordon Adamson
  • Elaine Sharkey
    Elaine Sharkey
  • Georgina Ferguson
    Georgina Ferguson
  • Jenna Phillips
    Jenna Phillips
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    Kerry Doree
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    Andrea Bell
Looking to buy, sell, rent or let in Carlisle? Then look no further! As a leading Carlisle estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get Read full description...in touch with one of the team today.

7/9 Warwick Road Carlisle

01228 534 000
Nov 07,2015
Maxine Rouse
By: 'Carlisle4909'
Nov 07,2015
0 people found
this helpful
I found my experience finding where I live now with Jilly great! After seeing a few other properties that weren't suitable (but that I had selected to view) she seemed to quickly get a sense of what is was I was looking for and suggested viewing the place I now live. I was not a place I would have considered from the online listing but actually is perfect, I'm very glad she thought of this place for me. Since getting the property most necessary eek has been completed quickly and without questi...
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Was this helpful? Yes
Oct 27,2015
Erica Stephenson
By: 'Peter'
Oct 27,2015
1 people found
this helpful
The agent helped me by preparing paperwork and guiding me through payment and signing. She was friendly and helpful. She kept me in touch with when the property would be available....
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Was this helpful? Yes
Jun 19,2015
By: 'Maureen and Richard'
Jun 19,2015
7 people found
this helpful
Thank you for looking after our son's property over the last two years. We appreciate the regular inspections and being informed of the outcome. We would recommend Northwood to anyone proposing to let their property....
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Was this helpful? Yes
Areas covered
  • CA1
  • CA2
  • CA3
  • CA4
  • CA5
  • CA6
  • CA8
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
  • Min: £80,000
  • Max: £450,000

  • Min: £0
  • Max: £0


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
44 0 34 2 10 0 4 0 3 0
Maxine Rouse Maxine Rouse
23 reviews

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Margaret Miller Margaret Miller
4 reviews

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Gilli  - upload your photo Gilli
10 reviews

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Erica Stephenson Erica Stephenson
17 reviews

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Gordon Adamson Gordon Adamson
21 reviews

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Elaine Sharkey Elaine Sharkey
1 reviews

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Georgina Ferguson Georgina Ferguson
15 reviews

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Jenna Phillips Jenna Phillips
1 reviews

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Kerry Doree Kerry Doree
7 reviews

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Ewan  - upload your photo Ewan
7 reviews

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jilly  - upload your photo jilly
3 reviews

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Andrea Bell - no image available Andrea Bell
1 reviews

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Last updated at 4:50 PM 01/10/2015 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us


3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 4:50 PM 01/10/2015 by allAgents

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