• Maxine Rouse
    Maxine Rouse
  • Margaret Miller
    Margaret Miller
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  • Erica Stephenson
    Erica Stephenson
  • Gordon Adamson
    Gordon Adamson
  • Elaine Sharkey
    Elaine Sharkey
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    Georgina Ferguson
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    Jenna Phillips
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    Kerry Doree
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    Andrea Bell
  • Lauren Rymer
    Lauren Rymer
Looking to buy, sell, rent or let in Carlisle? Then look no further! As a leading Carlisle estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get Read full description...in touch with one of the team today.

7/9 Warwick Road Carlisle

01228 534 000
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Properties for rent
Apr 26,2016
By: 'A Nambiar'
Apr 26,2016
0 people found
this helpful
Update 26/4/16: I will keep my below comments on because they were accurate at the time but unfortunately I have to update this review out of sheer annoyance at a recent episode. A large amount of mail that was addressed to me at the property I was renting through this agent was dropped off by the owner to Northwood after we had vacated. Without bothering to let me know about this Northwood proceeded to send all the mail back to sender, which has created a great deal of hassle for us now trying...
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Mar 13,2014
By: 'oddbox'
Mar 13,2014
0 people found
this helpful
3 months ago when I reported an overflowing drainpipe it was just that. I have asked various times in the meantime of any news regarding a repair and have just been told each time it was in hand. 3 months later with still nothing done, two or three rooms now have penetrating damp damage and the mortar is being washed out of the exterior brickwork. Way to go, turn a simple, inexpensive job into one that\'ll cost hundreds if not thousands to fix. I refuse to pay for any of it, even a tin of paint ...
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Was this helpful? Yes
By: oddbox
Jul 16, 2014
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Since this review was written, I have been contacted by the manager of the branch who has solved the problem very quickly and I trust has taken steps to improve whatever went wrong with communication here. I'm unable to edit the review, but my opinion of Northwood has improved and hopefully lessons have been learnt so this is unlikely to affect anyone in future who is considering using Northwood. ...
Areas covered
  • CA1
  • CA2
  • CA3
  • CA4
  • CA5
  • CA6
  • CA8
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
  • Min: £80,000
  • Max: £450,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
44 0 34 2 10 0 4 0 3 0
Maxine Rouse Maxine Rouse
23 reviews

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Margaret Miller Margaret Miller
4 reviews

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Gilli  - upload your photo Gilli
10 reviews

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Erica Stephenson Erica Stephenson
17 reviews

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Gordon Adamson Gordon Adamson
21 reviews

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Elaine Sharkey Elaine Sharkey
1 reviews

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Georgina Ferguson Georgina Ferguson
15 reviews

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Jenna Phillips Jenna Phillips
1 reviews

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Kerry Doree Kerry Doree
7 reviews

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Ewan  - upload your photo Ewan
7 reviews

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jilly  - upload your photo jilly
3 reviews

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Andrea Bell - no image available Andrea Bell
1 reviews

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Lauren Rymer Lauren Rymer
1 reviews

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Last updated at 4:50 PM 01/10/2015 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us


3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 4:50 PM 01/10/2015 by allAgents

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