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    Gilli Cooper
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    Gordon Adamson
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Carlisle's Award Winning Agent!! Whether Selling or Letting your property, when using Northwood Carlisle, you do so with the confidence that you are using the best agent in Carlisle and Cumbria following our success at The British Property Awards 2017. As Carlisle's leading estate agent, we're a professional team of local, friendly experts who are passionate about property and really put our knowledge to work. We offer the full range of sales, lettings and property management. Our team is genu Read full description...inely committed to guiding you through the process of letting or selling in Carlisle in a way that is as successful and stress-free as possible. LETTINGS For landlords who are thinking of letting their property in Carlisle or the surrounding area, don't accept vacant periods or rental arrears on your property. Our Guaranteed rent scheme takes all the risk and hassle away. It's the perfect 'let and forget' solution. We also offer a variety of property management schemes ranging from the traditional fully manged or our tenant find scheme. For a no obligation market appraisal of your rental property, call our team today. We are the agent of choice in Carlisle with one in five rental properties let by us*. Check our customer reviews at All Agents / Google Reviews SALES We offer our clients a bespoke service designed to sell your property at the highest price in the quickest time. There are no up front costs and we even pay for the EPC and floor plan. We specialise in accompanied viewings meaning you don’t need to be present when selling your property. We also can offer a virtual tour of your property.* Call our team today for a free valuation of your property. TENANTS OR BUYERS If you're a tenant or purchaser looking for your next home, take a look at the properties that are currently available, use the My Northwood account to set up email property alerts or alternatively get in touch to register your details. So whether you have a specific lettings or sales question, want some honest advice or are ready to go for it, get in touch with one of the team today. We are proud to have Client Money Protection in place and are members of SafeAgent, NALS and The Property Ombudsman *Rightmove report 1st January - 11th December 2017 *Terms and conditions apply

7/9 Warwick Road Carlisle

01228 534 000
Website not available

Properties for Sale
Properties to Rent

Jun 18,2014
By: 'Oggy'
Jun 18,2014
5 people found
this helpful
Avoid renting from Northwood if at all possible, apart from the fact they charge the highest fees, and you never get to speak to the same person when you call their office, they will also try and visit the property you are renting by not trying to agree a time with their tenant to visit that is mutually convenient. They do it by sending emails giving a vague couple of days they may visit on (ie Wednesday or Thursday) and telling you it is not necessary for you to be there if you tell them that t...
read full review
What agent could do to change your mind?
By following the law.
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Was this helpful? Yes
By: Gordon
Jun 24, 2014
View all comments (1)
Dear Oggy Thank you for taking the time to write your review, I'm sorry you felt the need to. I have detailed a response below but would welcome the opportunity to discuss the matter with you, so please could you contact our office and ask for me personally. Northwood are members of the Property Ombudsman, we are also OFT approved and pride ourselves on our customer service, so please get in touch. Our fees are mid range and competitive against our competition. We are a busy office and ...
Areas covered
  • CA1
  • CA2
  • CA3
  • CA4
  • CA5
  • CA6
  • CA8
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
  • Min: £80,000
  • Max: £450,000

  • Min: £0
  • Max: £0


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 0 35 2 10 0 4 0 3 0
Nikki Lusher Nikki Lusher
Sales Negotiator
0 reviews

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Laura Snedker Laura Snedker
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Lyndsey Duncan - no image available Lyndsey Duncan
Apprentice Property Consultant
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Emily Short - no image available Emily Short
Apprentice Property Consultant
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Maxine Rouse Maxine Rouse
Office Manager
24 reviews

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Gilli Cooper Gilli Cooper
10 reviews

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Erica Stephenson Erica Stephenson
17 reviews

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Gordon Adamson Gordon Adamson
Managing Director
21 reviews

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Elaine Sharkey Elaine Sharkey
1 reviews

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Jenna Phillips Jenna Phillips
2 reviews

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Kerry Doree Kerry Doree
Sales Director
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Last updated at 11:59 AM 19/01/2018 by Gordon Adamson

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us


3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 11:59 AM 19/01/2018 by Gordon Adamson

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