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Looking to buy, sell, rent or let in Carlisle? Then look no further! As a leading Carlisle estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get Read full description...in touch with one of the team today.

7/9 Warwick Road Carlisle

01228 534 000
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Properties for sale
Properties for rent
Jun 18,2014
By: 'Oggy'
Jun 18,2014
5 people found
this helpful
Avoid renting from Northwood if at all possible, apart from the fact they charge the highest fees, and you never get to speak to the same person when you call their office, they will also try and visit the property you are renting by not trying to agree a time with their tenant to visit that is mutually convenient. They do it by sending emails giving a vague couple of days they may visit on (ie Wednesday or Thursday) and telling you it is not necessary for you to be there if you tell them that t...
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What agent could do to change your mind?
By following the law.
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By: Gordon
Jun 24, 2014
View all comments (1)
Dear Oggy Thank you for taking the time to write your review, I'm sorry you felt the need to. I have detailed a response below but would welcome the opportunity to discuss the matter with you, so please could you contact our office and ask for me personally. Northwood are members of the Property Ombudsman, we are also OFT approved and pride ourselves on our customer service, so please get in touch. Our fees are mid range and competitive against our competition. We are a busy office and ...
Areas covered
  • CA1
  • CA2
  • CA3
  • CA4
  • CA5
  • CA6
  • CA8
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
  • Min: £80,000
  • Max: £450,000

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From Landlords From Tenants From Vendors From Buyers Other
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Maxine Rouse Maxine Rouse
23 reviews

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Margaret Miller Margaret Miller
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Gilli  - upload your photo Gilli
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Erica Stephenson Erica Stephenson
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Gordon Adamson Gordon Adamson
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Elaine Sharkey Elaine Sharkey
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Georgina Ferguson Georgina Ferguson
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Last updated at 4:50 PM 01/10/2015 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us


3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake

5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 4:50 PM 01/10/2015 by allAgents

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