• Maxine Rouse
    Maxine Rouse
  • Margaret Miller
    Margaret Miller
  • claim your profile
    Gilli
  • Erica Stephenson
    Erica Stephenson
  • Gordon Adamson
    Gordon Adamson
  • Elaine Sharkey
    Elaine Sharkey
  • Georgina Ferguson
    Georgina Ferguson
  • Jenna Phillips
    Jenna Phillips
  • Kerry Doree
    Kerry Doree
  • claim your profile
    Ewan
  • claim your profile
    jilly
  • upload your photo
    Andrea Bell
Looking to buy, sell, rent or let in Carlisle? Then look no further! As a leading Carlisle estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get Read full description...in touch with one of the team today.
Northwood

7/9 Warwick Road Carlisle
Cumbria
CA1 1DH

01228 534 000
Oct 28,2015
Minithumbup
Gordon Adamson
By: 'Rossireland'
Oct 28,2015
0 people found
this helpful
I sold my property with Northwood 2 years ago, despite the dip in the economy i still had a quick sale which was close to the asking price. All staff are very helpful. Even if I spoke to someone who wasn't directly involved in my sale they still were able to help and inform me. Fantastic service all round....
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Was this helpful? Yes
Oct 28,2015
Minithumbup
Gordon Adamson
By: 'K D'
Oct 28,2015
0 people found
this helpful
We have used Northwood Carlisle for a number of years with complete satisfaction. They consistently deliver quality tenants for all of our properties. Having used other agents in the past, the service and value for money is first class....
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Was this helpful? Yes
Oct 28,2015
Minithumbup
Ewan
Gordon Adamson
By: 'Mike James'
Oct 28,2015
0 people found
this helpful
I have many properties within Cumbria and require support on a regular basis to deal with tenants who lease my property... I must say that Northwood go the extra mile in all the support they give me and in particular Ewan Adamson stands our from the crowd......
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Was this helpful? Yes
Oct 28,2015
Minithumbup
Kerry Doree
Georgina Ferguson
By: 'Andy Bell'
Oct 28,2015
0 people found
this helpful
Fantastic team who found me a tenant within 24hrs. Monthly updates and stress free service. Guaranteed rent is great. Personal service every member of staff knew my name....
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Was this helpful? Yes
Oct 28,2015
Minithumbup
By: 'Mr Robert Park'
Oct 28,2015
0 people found
this helpful
We have used Northwood Carlisle to let our portfolio of around 18 properties for several years now. We have always found them to be very good at what they do. Properties are usually let promptly at market rates. Having Northwood as an agent removes the hassle involved in renting property. In addition the staff are always very helpful and pleasant to deal with. As a company they are also very good at answering various property related matters which in effect brings added value to the letting s...
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Comment on agent fees
No fees at all would be better !! however considering the work done by the agent we are happy with the fees charged.
Was this helpful? Yes
Oct 28,2015
Minithumbup
Georgina Ferguson
Gordon Adamson
By: 'Stephen Buchanan'
Oct 28,2015
0 people found
this helpful
I have two properties with northwood and I am very impressed with the standard of there checks every Tennant they have found have been excellent. There fees are very reasonable and there overall service is alot better than most....
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Comment on agent fees
I like the idea that every time you add a new property all fees reduce
Was this helpful? Yes
Oct 28,2015
Minithumbup
Gilli
Erica Stephenson
By: 'steve cornwell'
Oct 28,2015
0 people found
this helpful
I have used the services of the Carlisle office for 6 years for my portfolio and have had no issues with the tenants selected by the teem at Northwood. I find the guaranteed income in my account each month with out fail. I do recommend Northwood's to everyone...
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Was this helpful? Yes
Oct 28,2015
Minithumbup
Ewan
By: 'Craig'
Oct 28,2015
0 people found
this helpful
I'm a new tenant with Northwood. The whole process was very smooth, all referencing and credit checks were done efficiently and the admin fees are fair as well. They gave me plenty of notice on my first inspection as well. Keep up the good work!...
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Was this helpful? Yes
Oct 27,2015
Minithumbup
By: 'Thomas'
Oct 27,2015
1 people found
this helpful
I have been renting for a number of years, and have been through a number of estate agents. Northwood Carlisle were the friendliest, most efficient, and most professional by far. Fully recommend....
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By: Gordon
Oct 27, 2015
View all comments (1)
Thank you Thomas, your comments are greatly appreciated. Gordon ...
Oct 27,2015
Minithumbup
Gilli
Maxine Rouse
By: 'Jen Thorpe'
Oct 27,2015
0 people found
this helpful
I recently used Northwood to find a tenant for my rental property and found the service to be consistently knowledgeable, helpful and friendly. My property was let with only a one week void period and with the reassurance that the prospective tenant had been properly vetted. I would highly recommend Northwood to any other landlord or tenant and believe them to be the best agent in Carlisle offering this service. Always a pleasure to deal with!...
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Comment on agent fees
Fees represent value for money and peace of mind as the tenant is fully credit checked and vetted by Northwood.
Was this helpful? Yes
Oct 27,2015
Minithumbup
Ewan
jilly
By: 'Lynne Stirling'
Oct 27,2015
1 people found
this helpful
We viewed 2 properties with Ewanwho was very helpful and answered all our questions and informed us of eeverything we needed to do Jilly in the office was very helpful and guided us through all the paperwork and monies we needed to pay we are now very happy in our new home they even got us in contact with an insurance company would highly recommend this company very happy clients...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Gordon
Oct 27, 2015
View all comments (1)
Thank you Lynne for your comments, they are very much appreciated and I very pleased we have been able to assist. Thank you also for choosing Northwood. Gordon ...
Oct 27,2015
Minithumbup
Gilli
Erica Stephenson
By: 'Peter'
Oct 27,2015
1 people found
this helpful
The agent helped me by preparing paperwork and guiding me through payment and signing. She was friendly and helpful. She kept me in touch with when the property would be available....
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Was this helpful? Yes
Oct 27,2015
Minithumbup
Erica Stephenson
Margaret Miller
By: 'Oscar'
Oct 27,2015
0 people found
this helpful
I rented a property from Northwood for 6 months whilst purchasing a new house. I found all of the staff extremely helpful and the whole process went smoothly. I would recommend them to anyone....
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Was this helpful? Yes
Oct 27,2015
Minithumbup
Maxine Rouse
Erica Stephenson
By: 'G Dutton'
Oct 27,2015
1 people found
this helpful
I have used Northwood for several years and have never looked back. All the staff are great and very helpful. I always have the best calibre of tenants put in my property as their vetting service is so efficient. Would highly recommend Northwood....
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Was this helpful? Yes
Oct 27,2015
Minithumbup
Gordon Adamson
By: 'Mike'
Oct 27,2015
1 people found
this helpful
Before going to Northwood, I found my own tenants but after problem after problem I used Northwood's guaranteed rent scheme. I've never had a single issue and my rents paid every month without fail...
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Was this helpful? Yes
Oct 26,2015
Minithumbup
Maxine Rouse
Gilli
By: 'Richard Dixon'
Oct 26,2015
2 people found
this helpful
I am a landlord with a portfolio of properties and have dealt with Northwood for several years. I can always trust that they find suitable tenants for my apartments and ensure that they are thoroughly vetted prior to setting up all the agreements etc. The staff in the office are very approachable and are always happy to help with any queries. I would always recommend Northwood to other landlords....
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Was this helpful? Yes
Sep 24,2015
Minithumbup
Maxine Rouse
Gordon Adamson
By: 'Janet and Steve'
Sep 24,2015
1 people found
this helpful
We would strongly recommend using Northwood, especially if you have a property to let. They are friendly, professesional and good value for money. As landlords we have been impressed with the speed with which they have found tenants and also completed the paperwork. For example they even managed to find us a tenant in December....
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Was this helpful? Yes
By: Gordon
Sep 24, 2015
View all comments (1)
Thanks for your kind words Janet and Steve. We're very pleased to be of service to you. ...
Sep 18,2015
Minithumbup
Erica Stephenson
Georgina Ferguson
By: 'Jab!'
Sep 18,2015
0 people found
this helpful
First class service. Erica Stephenson in particular. With a radiant smile and a captivating manner delt with my query fantasticly, going above and beyond to help me gets things sorted. Very grateful keep up the good work x...
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Was this helpful? Yes
Sep 17,2015
Minithumbup
Kerry Doree
By: 'Gary'
Sep 17,2015
0 people found
this helpful
My wife and I were looking for a property for our son who was stating a new job in Carlisle. We do not know the area, it was our first visit to Carlisle, so we were very dependant on the local agent's to help us and guide us. Everyone we met at Northwood was friendly, helpful and very professional. They took time to talk to us and to understand or needs and were prepared to offer advice about the town, areas that would suit us and which might not. They seemed genuinely interested in us and...
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Was this helpful? Yes
Aug 17,2015
Minithumbup
Gilli
By: 'Marian'
Aug 17,2015
4 people found
this helpful
Hi Gilli Thank you so much for everything you and your colleagues have done over the last few days. You have gone above and beyond what is required and made a difficult situation so much easier. I am more than happy to provide the following testimonial and am happy for my name to be used: I am a landlord and this is my first experience of dealing with Northwood Cumbria. On visiting their office, I quickly felt confident that the staff had the skills and drive to do a great job. All m...
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Was this helpful? Yes
Aug 14,2015
Minithumbup
Gilli
By: 'Hannah88'
Aug 14,2015
2 people found
this helpful
Fantastic service throughout the process. They were quick and efficient and always kept us in touch of any progress made in our application. There was a slight hiccup when we came to pick up the keys caused on out part, but Gilli did everything she could to resolve this....
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Was this helpful? Yes
Aug 13,2015
Minithumbup
Gordon Adamson
Kerry Doree
By: 'JG'
Aug 13,2015
2 people found
this helpful
From the very first meeting I had complete confidence in Northwood and they didn't let me down. From outstanding property details that really showed my house at its best to fantastic communication. Most importantly I achieved a great price....
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Comment on agent fees
Great value with solicitors fees included
Was this helpful? Yes
Jul 17,2015
Minithumbup
By: 'Bob'
Jul 17,2015
10 people found
this helpful
knowledgeable and proactive organisations with excellent service ethos OVER THE LAST TWO YEARS NOTHWOODS HAVE PROVIDED PROFESSIONAL HELP AND GUIDANCE IN THE MANAGEMENT AND SALE OF TENTED PROPERTIES TO AND EXCEPTIONAL STANDARD THANK YOU...
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Comment on agent fees
value for money
Was this helpful? Yes
Jul 10,2015
Minithumbup
By: 'AA'
Jul 10,2015
9 people found
this helpful
Northwood have acted for me for a number of years. They initially gave advice on my property to get it in a condition to rent. They have then dealt with finding, vetting and any queries from tenants. Any repairs that have needed done they have found local tradesmen to carry out the work. The staff are always very friendly, helpful and professional. All information is clear and if I ever have any queries they are answered promptly. I would recommend Northwood Carlisle....
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Was this helpful? Yes
Jul 10,2015
Minithumbup
Maxine Rouse
By: 'Alan L'
Jul 10,2015
6 people found
this helpful
As an unintentional landlord, I find the Northwood Guaranteed Rent service a really successful way to avoid the hassle of letting. The benefit of peace of mind far outweighs the costs and I am wholly content with the professional service provided by the Carlisle Office Team. Most importantly, my rent payments have always been correct and arrived right on time. To any prospective landlord, I would strongly recommend a favourable look at Northwood before choosing a letting agency....
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Was this helpful? Yes
Jul 09,2015
Minithumbup
Maxine Rouse
By: 'Woodmass Developments'
Jul 09,2015
5 people found
this helpful
After using some of the other letting agents in Carlisle, I started working with the Northwood letting team just over 7 years ago They have helped me let out and grow my buy to let property portfolio over the years I have always found the Northwood team to be very helpful , efficient and professional when dealing with them Which is what you need to help you maximise your rental potential and minimise the time between lettings I look forward to working with the Northwood team in future...
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Was this helpful? Yes
Jul 09,2015
Minithumbup
Maxine Rouse
By: 'APP Properties'
Jul 09,2015
5 people found
this helpful
We have dealt with Northwood as a Landlord for a number of years. Northwood are very professional and flexible in their dealings, staff are knowledgeable and there is always someone on hand to answer any queries or issues. I would recommend Northwood to any Landlord looking to let out a property they give that bit of extra service...
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Was this helpful? Yes
Jun 19,2015
Minithumbup
By: 'Maureen and Richard'
Jun 19,2015
7 people found
this helpful
Thank you for looking after our son's property over the last two years. We appreciate the regular inspections and being informed of the outcome. We would recommend Northwood to anyone proposing to let their property....
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Was this helpful? Yes
Jun 18,2015
Minithumbup
By: 'GC'
Jun 18,2015
7 people found
this helpful
I would like to say that Northwood have been amazing to us and have helped us a lot. We have had a lot of worry over the years with the landlady but all of the staff at Northwood have really helped....
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Was this helpful? Yes
Jun 18,2015
Minithumbup
By: 'Alan'
Jun 18,2015
8 people found
this helpful
Northwood were pro-active and very efficient in assessing my property, recommending the level of rent, finding a tenant and ensuring that the property was up to standard. Way better than my previous agents in all respects. I highly recommend Northwood....
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Was this helpful? Yes
Areas covered
  • CA1
  • CA2
  • CA3
  • CA4
  • CA5
  • CA6
  • CA8
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £80,000
  • Max: £450,000

Letting
  • Min: £0
  • Max: £0

NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
44 0 34 2 10 0 4 0 3 0
Maxine Rouse Maxine Rouse
23 reviews

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Margaret Miller Margaret Miller
4 reviews

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Gilli  - upload your photo Gilli
10 reviews

About Gilli No description set View full profile
Erica Stephenson Erica Stephenson
17 reviews

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Gordon Adamson Gordon Adamson
21 reviews

About Gordon No description set View full profile
Elaine Sharkey Elaine Sharkey
1 reviews

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Georgina Ferguson Georgina Ferguson
15 reviews

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Jenna Phillips Jenna Phillips
1 reviews

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Kerry Doree Kerry Doree
7 reviews

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Ewan  - upload your photo Ewan
7 reviews

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jilly  - upload your photo jilly
3 reviews

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Andrea Bell - no image available Andrea Bell
MD
1 reviews

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Job vacancies

Please see a list of jobs available

Fees

http://www.northwooduk.com/estate-agents/carlisle/lettings/our-fees
Last updated at 4:50 PM 01/10/2015 by allAgents

Complaints Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 4:50 PM 01/10/2015 by allAgents

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